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Accomplishments
  • Teaching Certificate for Elementary school , middle school and high school in Japan Third grade in Secretarial Administration Skills in Japan Currently working on Medical Billing specialist certification.
Professional Summary
Skills
Certifications
DedicatedMusic teacherLesson PlansTalented accompanistStudent Teaching ExperienceHigh School Experience(in Japan)Excellent Time ManagementMulti-tasking abilityPositive Reinforcement MethodHonestPositive RelationshipsCreative LessonOn time and reliableExcellent multi-tasker
Education
1990 High School Diploma: Higashimozu High school Osaka
1994 Bachelor: Piano PerformanceSOAI University Osaka
Master's: Piano PerformanceUniversity of Utah, Salt Lake City, Utah
Work History
January 1991-January 1993
  • Electric keyboard sales , Piano performer | KORG | Osaka, Japan Greeted customers entering the store to ascertain what each customer wanted orneeded.
  • Described product to customers and accurately explained details and care ofmerchandise.
  • Performing on KORG keyboard(customer could see how well keyboard was build) Arrange performers for the concert using KORG products.
  • Went to different stores often to demonstrate and help with sales there.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Attend meeting each month for the sales report.
March 1992-December 1994 Piano teacher YAMAHA Music School | Osaka, Japan
  • Specialized in classical music.Help student develop their skills performance assessments Plan with manager for each student.
January 1992-December 1994 Math , Music , English Tutor The Suzuki School | Osaka, Japan
  • Conducted one-on-one tutoring sessions for Math , Music , English to Elementary tohigh school students Taught in the class room setting or individual Evaluate class and report it to principalSelect course material and assignments.
January 1992-December 1994 Assistant Doctor's Kayazawa Clinics | Osaka, Japan
  • Clean equipmentsProvided outstanding customer service.Help patients with electro therapy and heat therapy Remember which each patient's needs ( example : electro therapy on which part of thebody , volume of the therapy on each patients and how long each session ).
June 1996-January 1998 Cashier | University of Utah parking services | Salt Lake City, USA, UT
  • Operated a cash register for cash, check and credit card transactionsCleaned and organized the parking boothResolved all customer complaints in a professional mannerReport sales each dayHad a knowledge of the campus map.
June 1997-March 1998 Cafeteria Salt Lake City Marriott University Park | Salt Lake City, USA, UT
  • Worked in the early morning espresso bar -served muffins, biscotti, bagles, ice water ,juice, Coffee etc.Assisted in maintaining preparation and service areas in a sanitary conditionTrained new employeesReceived payment from customer and report each day Cleaned and organized service, storage and work areas Translate English to Japanese for guests Open , closing shops responsibility.
May 1997-March 1998 Waitress/Hostess/Cashier | Kyoto Japanese Restaurant | Salt Lake City, USA, UT
  • Consistently provided professional, friendly and engaging service at the busy restaurantAnswered phoneFollowed all safety and sanitation policies when handling food and beverage to upholdproper health standards.Resolved guest complaints quickly and efficiently.Maintained complete knowledge of restaurant menu, including daily specials.Assisted with guest inquiries, take-out orders and restaurant cleanliness.Received payments from customer and report sales.Bussed and reset tables and kept dining room and work areas clean.Maintained highest standards of cleanliness and sanitation.
May 1997-April 1998 Waitress/Hostess/Cashier | TOKYO BOYS restaurant | Salt Lake City, USA, UT
  • Consistently provided professional, friendly and engaging service at the busy restaurantAnswered phoneFollowed all safety and sanitation policies when handling food and beverage to upholdproper health standards.Resolved guest complaints quickly and efficiently.Maintained complete knowledge of restaurant menu, including daily specials.Assisted with guest inquiries, take-out orders and restaurant cleanliness.Collect money, report each shift.
May 1998-December 1998 Cafeteria Worker/Cashier | University of Utah dining service | Salt Lake City, USA, UT
  • Diligently restocked work stations and display cases.Created attractive displays to promote items.Consistently provided professional, friendly and engaging service at the busy Univ.Cafeteria Followed all safety and sanitation policies when handling food and beverage to upholdproper health standardsResolved guest complaints quickly and efficiently.Recieved customer payments and reportCleaned and organized eating, service, and kitchen areas.
January 1999-June 1999 Apartment Manager | Viva corporation | Salt Lake City, USA, UT
  • Communicated effectively with owners and residents.Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated with landlord regarding building and tenant issues.Scheduled contractors for maintenance issues.Clean building (inside / outside)Showing apartments for possoible new tenant APRIL 1990-CURRENTPiano teacher , Concert pianist | self | Osaka, Japan and USA Interview parents and students for setting goals Teach ENJOYMENT of playing the piano ( students ages 4 to adults ) Teaching skills to many different type of students Helping students to develop confidentMake individualized lesson plans and select course materials.
  • Maintain current knowledge of community concerts and performance events to suggeststudent attendance Judge other teacher's students for Utah Music Teachers Association (UMTA)Met with soloists and concertmasters to discuss and prepare for performances.Perform at Logan Tabernacle Performed as part of an International Tour with children's choir (as an accompanist ) in PA, NY, NJ and UT, USA.Planned and organized concerts and programs.
This resume is created in 7 minutes.
Experience
Housekeeping Manager
June 2015 to February 2016
Interstate Cleaning Corp Flagstaff, AZ My duties were to maintain a clean, safe appearance at the Flagstaff Mall including the common areas, parking lot and outdoor landscaping.
Apartment Manager
March 2010 to May 2014
Wavertree Apartments Flagstaff, Az
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Act as liaisons between on-site managers or tenants and owners.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Clean common areas, change light bulbs, and make minor property repairs.
Pro Desk Manager
June 2009 to March 2010
Home Depot Flagstaff, Az
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Assistant General Manager
May 1993 to April 2008
  • Homco Ace Hardware - Flagstaff, Az Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Plan store layouts or design displays.
Summary
Service-oriented manager with a 22 year back ground in various types of management. Core competencies include managing personal, cost management, construction and maintenance as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
Administration and Management Building and Construction Customer and Personal Service Troubleshooting Sales and Marketing Repairing
Education and Training
High School Diploma : General Yankton High School Yankton, SD General
Skills
advertising, Hardware, Inspect, inventory, Marketing, negotiations, personnel, policies, processes, product-marketing, repairs, Repairing, Sales, staffing, Troubleshooting
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Professional Summary

Efficient and friendly teller with demonstrated capabilities in risk management excellence, transaction processing, cash handling, and customer service. Committed to helping whenever needed and providing an excellent customer experience.

Work History
  • Teller
  • Wells Fargo Bank
  • Salt Lake City, UT
  • July 2017 to Current
  • Executed customer transactions, including deposits, withdrawals, payments, money orders and checks.
  • Rapidly and efficiently prepared customer cash and change orders.
  • Pulled daily branch purchased check log reports.
  • Maintained friendly and professional customer interactions.
  • Apartment Manager
  • Sundown Apartments
  • Sale Lake City, UT
  • April 2017 to Current
  • Collected and recorded monthly rent payments. 
  • Acted as liaison between tenants and owners to help handle maintenance issues and complaints. 
  • Addressed violations in a timely and professional manner to uphold complex rules.
  • QA Analyst
  • Silver Fire Media
  • Salt Lake City, UT
  • Graded other employees calls to ensure a consistent and positive experience for callers. 
  • Education Specialist
  • Silver Fire Media
  • Salt Lake City, UT
  • January 2016 to July 2017
  • Handled inbound/outbound customer service calls. 
  • Assisted with connecting students with representatives from colleges they expressed interest in. 
Education
  • Bachelor of Science - Communications
  • The University of Utah
  • Salt Lake City, UT
  • 2020
  • General Studies
  • Brigham Young University
  • Provo
  • High School Diploma
  • Lincoln High School
  • WI
  • 2013

Graduated from Lincoln High School in WI in 2013. 3.93 GPA

Attended BYU Provo for over 5 semesters. 3.66 GPA

Transferred to the U of U for Fall of 2017. 4.0 GPA


Skills
  • Customer service
  • Problem solving
  • Assist and support others
  • Multitasking in busy work environment
  • Expert cash handling
  • Risk management
  • Fraud detection
awards and recognition
  • Risk Management STARS Nomination
  • Received Recognition from manager for perfect Perfect Balancing Q4 2017.
  • Two On the Watch Awards within first 6 months at Wells Fargo
  • Served as a volunteer missionary for my church for 18 months in New Zealand
  • Dean's list at the U of U for Fall of 2017 
This resume is created in 7 minutes.
Summary

I posses excellent skills in Administrative support.  I have been responsible for high volume Receptionist, Administrative, Customer Service and Support Positions that have expanded my knowledge in providing exceptional support in different departments in high demanding companies. My goal is to find a permanent, career driven, professional position within a established company to bring my exceptional Skill Sets for years to come.

Highlights
  • MS Word/ MS Office
  • Beginning Excel Interductions
  • Type 50 WPM
  • Strong 10 key
  • CDK Global
  • X-Time
  • Reynolds and Reynolds
  • FedEx/Ontrac
  • Strong Customer Relations
  • DMV Desk/KSR
 
  • Effective with time management
  • Energetic and organized
  • Cash Handing
  • Credit Card Processing
  • Data Entry
  • Credit Application processing
  • Carfax
  • Complex problem solving 

Experience

This resume is created in 7 minutes.
Summary

Administrative professional focused on driving productivity by leveraging strong office management skills. I have built my career in a variety of roles and industries, mostly in small companies where I was not just the admininstrator but also gatekeeper, technology whiz and marketing guru. I'm not only used to wearing many hats, I sincerely enjoy it; I thrive in an environment where no two work days are exactly the same.

Highlights
  • Professional and mature
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Management of remote employees
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Deadline-oriented
  • Scheduling
  • Training and development
  • Advanced Adobe Creative Suite knowledge
  • Social Media Marketing
  • Wordpress
  • Microsoft Office
  • IT / Networking
  • Mac or PC Platform
  • Google Docs
  • Dependable
  • Fast learner
Accomplishments

Increased digital file organization by developing more efficient filing systems for production and graphics departments


Increased revenue by developing newspaper / magazine preliminary layouts to calculate percentage of ad and editorial space


Developed and implemented company's first system for managing digital production files from a remote location


Self-taught: Adobe Creative Suite, graphic design principles, Mac/PC platforms, Mac & PC networking, IT support, data conversions and photography


Property and Casualty, Life and Disability Insurance Licenses
Experience
Producer 04/2015 to Current Farmers Insurance Olympia, WA
Processed applications, payments, corrections, endorsements and cancellations.
Conducted policy reviews with existing clients
Called 50 warm leads each week to expand client base.
Promoted agency products to customers in person, on the telephone and in writing.
Up-sold agency products and services.
Managed over 1800 policy renewals each year. 
Retained 92% of policyholders during annual renewal period.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Developed productive working relationships with realtors, loan processors and other business partners in the community.
Managed commercial client policies
Property and Casualty, Life and Disability Insurance Licenses
Art Director 01/2007 to 10/2014 Ramona Sentinel Ramona, CA

Produces art layouts, providing work direction to staff

Training, assigning, scheduling, coaching employees

Meets art department work standards by following production, productivity, quality, and customer-service standards

Resolving operational problems; improving work process

Meets art department cost standards by monitoring expenses

Keeps customers informed by reviewing illustrative material

Reviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniques

Produces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layouts

Prepares layouts for printing

Obtains client approval by presenting final layouts, responding to client commentary and requests

Improves quality results by studying, evaluating, and re-designing processes; implementing changes

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks

Art Director 10/2000 to 01/2007 Orange Book Directories Ramona, CA

Create display ads for phone directories

Design new ads with advertising clients

IT / software management

Converting Data Files

Assist sales representatives

Computer training for employees

Designed sales collateral brochures

Pagination of phone directories for print

Worked closely with programmer for custom accounting/pagination program

Customer Service Manager 06/1990 to 10/1994 Kalco Lighting Mfg Las Vegas, NV

Managed customer service department

Assisting nation wide customers on toll free line

Invoicing and statements

Returned goods authorizations

Handled all freight claims

Customer repair orders

Processing orders

Administrative assistant to National Sales Manager

Responsible for providing sales collateral to 60+ nationwide sales team

Hiring new employees

Reviews for current employees

Conducted training for technical aspects of manufacturing

Training for office procedures and computer programs

Traveled to the Dallas trade show bi-annually

Apartment Manager 04/1988 to 08/1990 AJ Spanos Management Co Las Vegas, NV

Meet with prospective renters and take them on tours of the units that interest them

Prepare and execute leases in accordance with our property standards and regulations

Conduct credit checks and other background tasks to qualify potential renters

Collect application fees, security depots and rent payments

Coordinate property maintenanceInform residents of any changes to the rental agreement or upcoming problems with the property

Follow up with prospective renters

Establish rapport with tenants and provide personalized service

Monitor use of community facilities, including laundry, mail and fitness centers