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Career Focus
Resourceful, driven, and personable professional versed in aspects of marketing, staffing, collections, billing, financial reviews and budgeting seeking a challenging position with room for continued growth and professional development.
Core Strengths
  • Certified Apartment Manager 
  • National Apartment Leasing Professional 
  • Commissioned FL Notary
  • Yardi, OneSite,Yieldstar, LRO, Quickbooks
  • Financial records and processing
  • Reports generation and analysis
  • Training and development
  • Operations management
Professional Experience
Assistant Property Manager 10/2017 to 08/2018 Princeton Management / Preserve at Cedar River Jacksonville, FL
  • Handle and process all application and administration fees, rental income, and move out statements for 464 unit apartment community.
  • Capitalize on industry changes to maximize company revenue.
  • Settled tenant conflicts in the most effective manner possible.
  • Review and approve billing invoices and expense reports.
Bookkeeper/ Assistant Property Manager 03/2017 to 08/2017 Fogelman Management / Paradise Island Jacksonville, FL
  • Processed all rent payments, applications, administrative fees, using the proper accounting procedures for 1,112 unit apartment community.
  • Assisted Property Manager with day-to-day activities involving residents, office staff, maintenance staff, subcontractors, invoice processing, and all areas of property management.
  • Accurately completed month-end reporting and prepared reports for upper management.
  • Handled resident complaints personally to verify they were properly handled. 
  • Created staff schedule for Leasing team consisting of six Sales Consultants.
Community Director 04/2016 to 10/2016 Milestone Management / Fountain Oaks Jacksonville, FL
  • Managed all day-to-day activities for 160-unit apartment community involving residents, subcontractors, and a staff of 3 employees.
  • Increased and sustained physical occupancy to 96% while improving resident retention.
  • Inspected community daily to ensure pristine curb appeal and inspection of vacant and make ready apartments.
  • Reviewed and signed off on all applications and leases ensuring that future residents file was completed correctly according to company policy and standards.
  • Developed and managed a highly skilled on-site staff of 3 through effective recruitment, training and motivation.
  • Prepared payroll reporting, verifying accuracy and approving associates time sheets.
  • Prepared all required reports and forms, daily bank deposits, monthly collection reports, delinquency reports, accounts payable, statements of deposit accounts, personnel forms, incident forms, and monthly market surveys accurately and in a timely manner.
Property Manager 12/2014 to 05/2016 Princeton Management / Wickshire Jacksonville, FL
  • Managed all day-to-day activities for 123-unit apartment community involving residents, maintenance, and subcontractors.
  • Decreased operating costs by 5% and increased annual income 9% over prior year.
  • Maintained physical occupancy at 98% while exceeding NOI 38% over prior year.
  • Maintained delinquency at 2% or below while accurately reporting of all application, administration and pet fees, security deposits, and rental payments.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Educational Background
Associate of Arts: Undergraduate Studies 2018 Florida State College Jacksonville, FL, USA
Bachelor of Science: Finance 2020 Florida State College Jacksonville, FL, USA Currently in progress
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Professional Summary
Motivated and skilled CNA with a highly effective communication style. Efficient worker who demonstrates excellent time management and prioritization skills. Strong belief in the importance of support in patient care. Seeking to obtain a responsible position where my skills and knowledge can be utilized. 
Certified Nursing Assistant 
BLS & First Aid Certified 
Skill Highlights
  • Strong knowledge of patient care procedures and terminology 
  • Excellent interpersonal skills
  • Customer service experience 
  • Efficient and reliable team player
  • Detail and goal oriented
  • Compassionate caregiver
  • Able to learn new concepts quickly 
Professional Experience
McAllister and Associates Ingleside, TX Assistant Property Manager / Realtor 06/2005 to 03/2012
  • Assisted Property Manager with a large amount of rental properties. 
  • Managed inquiries with owners and tenants.
  • Assisted with collection of deposits, rents, fees and other charges in connection with leases. 
  • Managed requests for maintenance in a timely manner. 
  • Showed clients properties that were available for sale/rent. 
Austin American Statesman Austin, TX Credit Representative 12/2001 to 05/2005
  • Processed lines of credit for advertising accounts, including collections of accounts. 
  • Performed cashier responsibilities of processing customer payments.
  • Daily balancing of drawer. 
  • Inbound call center with high volume experience. 
McAllister and Associates Ingleside, TX Assistant Property Manager 01/2001 to 12/2001
Austin American Statesman Austin, TX Credit Representative 07/1998 to 01/2001
Colorel Blinds Austin, TX Assistant Sales Manager 05/1991 to 07/1998
Education and Training
Certified Nursing Assistant 2017 North Georgia Nursing Academy, Flowery Branch, GA, USA
Real Estate 2006 Del Mar College, Corpus Christi, TX, USA
High School Diploma Del Valle High School, Del Valle, TX, USA
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Fluent in Spanish

Microsoft Office, Google Docs, and Outlook.

Able to learn any project or skill quickly.

Exceptional interpersonal and communication skills.

Clerical duties including typing, filing, phone answering, and scheduling.

Work History
Assistant Property Manager, 01/2017 to Current
Robert Williams Jackson Hole, Wyoming
  • Create rent rolls and organize and analyse leases to improve profitability and organization of multi-business office space.
  • Respond to maintenance requests and prepare space for tenants.
Hostess and Server, 01/2017 to Current
GULP Playa Vista Playa Vista, CA
  • Assertively upsell beverages, appetizers, and desserts.
  • Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Media and Public Liaison Intern, 06/2013 to 08/2013
United States Small Business Administration Washington D.C.
  • Targeted online researchers by drafting blogs posts as part of a comprehensive marketing strategy.
  • Coordinated with agency partners on information sharing and communications materials.
News Intern, 06/2012 to 07/2012
Wyoming Public Radio Laramie, Wyoming
  • Organized material, determined area of emphasis, and wrote and recorded stories according to prescribed editorial style and format standards.
Remedial Reading Teacher, 09/2014 to 06/2016
Teton County School District - Jackson Hole, Wyoming
  • Planned and implemented remedial education efforts.
  • Successfully created agreements with classroom teachers for instructional plans.
  • Submitted bimonthly reports.
Marketing Manager, 09/2011 to 06/2012
Claremont Colleges Ballroom Dance Company Claremont, CA
  • Boosted event traffic by 300% by creating an integrated campus-wide media strategy.
  • Generated increased attendance by leveraging campus partnerships.
Legal Assistant, 05/2009 to 08/2009
Legal Assisant Meyer And Williams LLC - Jackson Hole
  • Managed, documented, and filed all correspondence with clients and expert witnesses.
  • Prepared basic correspondence with clients, expert witnesses, and opposing council.

Bachelor of Arts: Politics, Philosophy, and Economics, 2014
Scripps College - Claremont, California
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6+ years in a management field. Proven track record of account acquisition/retention and overall satisfaction in all departments. Full DME product knowledge and trouble shooting. Exceptional skills covering all aspects of customer service, employee moral, training, conflict resolution and overall growth.
  • Team development 
  • Sales
  • Strong Leadership
  • Scheduling/Dispatching
  • P&L's
  • Marketing  
  • Conflict Resolution
  • Operations Start-Up/Rehab
  • Accounting 
  • Vendor Negotiations
  • Performance Analysis & Evaluations
Assistant Operations Manager 01/2016 to 08/2017 SS Medical Dallas, TX Opperate and manage a staff of 15 DME delivery & warehouse techs in the 2nd largest DME location in the nation for our company. Regularly maintain 2-13% above projected profit quotas quarterly as well as annually in budgetary. Daily dispatch and customer service. Maintain all accounts and hospice relations. 
Property Manager 11/2014 to 01/2016 Wood Partners San Antonio, TX Successfully managed a team of 8 employees. #1 sales record holder. Handled all customer complaints and escalations personally to verify they were properly resolved immediately. Obtained 100% occupancy in an exceptionally quick amount of time for company standards within 3 months from its original 73% at my time of hire (rehab property). Maintained in depth knowledge of current market trends and competition.
Warehouse Tech/Manager 12/2013 to 11/2014 National HME Brownwood, TX Assisted Operations Manager in meeting all quarterly and annual goals up to above projected quota. Passed 3 HQAA audits with one of the highest scores overall. Assisted with additional DME deliveries to patients, cleaned and sanitized equipment, assisted with ordering, purchasing, shipping and receiving. 
Assistant Property Manager 12/2011 to 12/2013 ACH College Station, TX Successfully managed a team of 21 employees. #1 sales record holder. Handled all customer complaints and escalations personally to verify they were properly resolved immediately. Took charge of the marketing department leading our property to being the first in the Bryan/College Station area to obtain 100% occupancy in a record setting amount of time for company records. Maintained in depth knowledge of current market trends and competition.
High School Diploma: Basic 2010 Goldthwaite High school Goldthwaite, TX
  • 3.8 GPA
  • Perfect Attendance Award 4 consecutive years 
  • Graduated top 5% of my class
BBA: Business Administration 2021 WG University
  • Currently pursing Bachelors Degree in Business