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Skillful Assistant Property Manager resume

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Summary

Experienced Customer Service Property Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Strengths
  • Excellent Organizational Skills
  • Active Listening Skills
  • Energetic work attitude
  • Top sales Performer
  • Telephone Inquiries specialist 
  • Customer service expert
  • Adaptive Team Player 
  • High customer service standards 
  • Strong problem solving ability 
  • Negotiation competency 
  • Troubleshooting skills


Highlights
  •  Quickbooks Accounting 
  • Time management skills 
  • Microsoft Office
  • File/records maintenance
  • Excellent communication
  • Client-focused
  • Computer proficient
Accomplishments
  • Documentation
     Wrote and edited documents to keep staff informed on policies and procedures.
  • Marketing
     Implemented marketing strategies which resulted in 20% growth of customer base.
  • Customer Assistance    

           worked with company systems such as live support and diligently completed           assigned tasks, working overtime if needed.

  • sales

             Consistently generated additional revenue through skilled sales techniques. 

  •  Customer Interface

             Assisted customer over the phone regarding  ,Rent,Property Maintenance,                property rentals and Product Inspection.





Experience
Rochester, NY Frontier Communications( Lead)/ Mar 2016 to Current
  • Resolved customer questions, issues and complaints.
  • Monitored the daily activities of 3 customer support teams.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Owned team productivity metrics.
  • Oversaw training of new team members and mentor each to promote productivity, accuracy and friendly service.
Overnight Stocker
Fairport, NY Ledestri Foods / Jul 2015 to Feb 2016

Maintained accurate stock records and schedules. Process customer duties and fees quickly to release international shipments. unloaded, packed, staged and loaded products for shipping. Followed proper selection procedures as established by the company. Transported goods from racks ,shelves and vehicles. worked at a rapid pace to meet tight deadline, packed containers and re-packed damaged containers. 
Lead Customer Service Representative
Rochester , Ny Sutherland Global Services / Dec 2014 to Jun 2015

collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquires. demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. worked with senior Management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow up calls for customer who reported product issues. 
Assistant Teacher
Rochester , NY Eugenio Maria De Hostos Charter School/ Oct 2013 to Jun 2014

Developed interesting course plans to meet academic, intellectual and social needs of students. Routine met with students parents regurading in-class issue ands learning interruptions to discuss solutions. Developed and implemented  interesting and interactive learning mediums to increase students understanding of course materials. 

  • Presented at 3 industry conferences to audiences of 100+ students and leaders in the field.
  • Observed and documented behaviors and actions.
Assistant Property Manager
Rochester, Ny Boss Property management /
  • Created and implemented policies and procedures for effective property management.
  • Ensured tenants were aware of and followed all policies and rules.
  • Checked rental eligibility by following Boss Property Management's verification process.
  • Showed units to potential tenants and answered questions about life in the community.
  • Monitored inventory and analyzed product costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma Dr. Fredde Thomas High School 2013 Rochester , NY
Associate of Science: Business Administration Genesee Community College Batavia, NY
  • Dean's List Honoree 2017 Semester
  • 3.5 GPA
  • Honor Roll 2016-2017
  • Currently Attending Genesee Community college
  • Continuing education in 75-Hour Real Estate Course

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Job-winning Assistant Property Manager resume

This resume is created in 7 minutes.
Career Focus
Resourceful, driven, and personable professional versed in aspects of marketing, staffing, collections, billing, financial reviews and budgeting seeking a challenging position with room for continued growth and professional development.
Core Strengths
  • Certified Apartment Manager 
  • National Apartment Leasing Professional 
  • Commissioned FL Notary
  • Yardi, OneSite,Yieldstar, LRO, Quickbooks
  • Financial records and processing
  • Reports generation and analysis
  • Training and development
  • Operations management
Professional Experience
Assistant Property Manager 10/2017 to 08/2018 Princeton Management / Preserve at Cedar River Jacksonville, FL
  • Handle and process all application and administration fees, rental income, and move out statements for 464 unit apartment community.
  • Capitalize on industry changes to maximize company revenue.
  • Settled tenant conflicts in the most effective manner possible.
  • Review and approve billing invoices and expense reports.
Bookkeeper/ Assistant Property Manager 03/2017 to 08/2017 Fogelman Management / Paradise Island Jacksonville, FL
  • Processed all rent payments, applications, administrative fees, using the proper accounting procedures for 1,112 unit apartment community.
  • Assisted Property Manager with day-to-day activities involving residents, office staff, maintenance staff, subcontractors, invoice processing, and all areas of property management.
  • Accurately completed month-end reporting and prepared reports for upper management.
  • Handled resident complaints personally to verify they were properly handled. 
  • Created staff schedule for Leasing team consisting of six Sales Consultants.
Community Director 04/2016 to 10/2016 Milestone Management / Fountain Oaks Jacksonville, FL
  • Managed all day-to-day activities for 160-unit apartment community involving residents, subcontractors, and a staff of 3 employees.
  • Increased and sustained physical occupancy to 96% while improving resident retention.
  • Inspected community daily to ensure pristine curb appeal and inspection of vacant and make ready apartments.
  • Reviewed and signed off on all applications and leases ensuring that future residents file was completed correctly according to company policy and standards.
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  • Developed and managed a highly skilled on-site staff of 3 through effective recruitment, training and motivation.
  • Prepared payroll reporting, verifying accuracy and approving associates time sheets.
  • Prepared all required reports and forms, daily bank deposits, monthly collection reports, delinquency reports, accounts payable, statements of deposit accounts, personnel forms, incident forms, and monthly market surveys accurately and in a timely manner.
Property Manager 12/2014 to 05/2016 Princeton Management / Wickshire Jacksonville, FL
  • Managed all day-to-day activities for 123-unit apartment community involving residents, maintenance, and subcontractors.
  • Decreased operating costs by 5% and increased annual income 9% over prior year.
  • Maintained physical occupancy at 98% while exceeding NOI 38% over prior year.
  • Maintained delinquency at 2% or below while accurately reporting of all application, administration and pet fees, security deposits, and rental payments.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Educational Background
Associate of Arts: Undergraduate Studies 2018 Florida State College Jacksonville, FL, USA
Bachelor of Science: Finance 2020 Florida State College Jacksonville, FL, USA Currently in progress

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Experienced Assistant Property Manager resume

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Executive Summary
I am in search of a career in the petrochemical industry with a continuously growing company that provides various opportunities with the ability for progression. I am a fast learner with aspiration to take on new challenges and responsibilities
Professional Experience
Safety Admin/Safety Tech Dec 2014 to Current
 Brock Services LTD － Baytown, Texas
  • LPS Core Team member, Orientated Brock SSW on the ExxonMobile SSW program, Train employee on Site Safety Standards.
  • Safety Technician in the Majors Department, and maintenance at the Baytown Complex.
  • Helped facilitate Brock to achieve the SOI Gold award.
  • Conduct Safety meeting Weekly and Perform daily safety audits on multiple crafts.
  • Inspect fall protection equipment on a monthly basis (competent person)
​
Guest Service Manager Oct 2013 to Dec 2014
 Ambrit Partners dba McDonald's － Dayton, Texas
  • Handled customer complaints.
  • Manage a crew of 15 or more people.
  • Inspected the quality and safety of the food.
Care Manager Jan 2013 to Aug 2013
 Caring Senior Service, Inc － Omaha, Nebraska
  • Continually seek out and hired qualified applicants and maintained a pool of qualified caregivers to meet the demand of client volume and forecasted growth.
  • Conducted new hire orientation and ensure all caregivers had completed background check, EMR, and NAR prior to contact with clients.
  • Performed client supervisory visits to ensure customer satisfaction; made necessary updates in the individual service plan or resolve issues as necessary.
  • Initiated QAPI reporting for infection control, complaints, incidents, and accidents within 24 hour period.
  • Conducted employee and client chart audits and make appropriate corrections to ensure compliance with the company policies at any point in time.
  • Conducted regular performance reviews on caregivers 30 days prior to their anniversary date.
  • Conducted caregiver disciplinary actions and terminations due to poor performance or violations of company policy when necessary.
  • Data Entry which included inputting all applicant and new hires, correct hours for payroll and client/caregiver supervisory visits forms.
Assistant Property Manager Apr 2012 to Jan 2013
 American Family Communities － Georgetown, Texas
  • Responsibilities included managing property delinquency, setting property and maintenance goals.
  • Supervised maintenance, vendors, and contractors.
  • Ensured compliance with Texas Department of Housing and Community Affairs.
  • Minimized delinquent accounts through filing eviction with county courts.
  • Received and processed payments for residents.
  • Processed rental applications.
  • Issued violations.
  • Effective record keeping and Inventory control.
Certified Medication Aide/Certified Nurse Aide Apr 2004 to Feb 2013
 Georgetown Nursing and Rehab － Georgetown, Texas
  • Prepared and Administered Medications for Residents.
  • Care for the elderly and assisting with all ADL's.
  • Transport residents to and from appointments and outings.
  • Confirming and scheduling all appointments necessary for all residents.
  • Handling medical records.
  • Answer multi-lined phone.
  • Provide orientation and training for all new CNA's.
  • Inventory control.
Education
High School Diploma 1996 Coronado High School － Lubbock, Texas
Information Management Technology August 1998 Texas State Technical College － Sweetwater, Texas Information Management Technology
Medical Office Administration February 2011 University of Phoenix － Phoenix, Arizona Medical Office Administration
Obtain a Certificate in Phlebotomy July 2011 Central Texas Phlebotomy Institute, LLC － New Braunfels Austin, Texas
Obtain a Texas Certificate for Medication Aide May 2012
Construction Site Safety Technician 2017 Construction and Maintenance Education Foundation － La Porte, Texas, 77521
Skills
  • Construction Site Safety Technician
  • OSHA 30
  • 3 Yrs. Experience in Industrial Work
  • Familiar with Exxon-Mobile Baytown Safety Rule and Initiatives.
  • Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills caregiver, CNA, client, clients, customer satisfaction, Data Entry, filing, forms, infection control, Inventory control, managing, payroll, performance reviews, Phlebotomy, policies, quality, record keeping, reporting, safety, scheduling, supervisory, phone
Other Skills
  • Working knowledge of Outlook E-Mail.
  • Word Processing Software (Microsoft Word)
  • Working Knowledge on Excel and Power Point
  • Language Skills
              English- Fluent/Read Write Speak
              Spanish- Fluent/ Read Write Speak

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