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Provide support for all cash management activities including; optimization of cash balances, cash flow forecasting, and executing short-term investments
Assessed cash positions of consolidated cash balances up to $12 billion
Produced monthly cash forecasts and develop improvements to forecasting models to optimize long term investments, report results to leadership for decision making
Maintained compliance for state HMO, Insurance, and Medicaid deposit and liquidity statutes across 80 entities
Integrated new tax payment process to reduce processing time by over 90% for accounting and cash management team
Processed daily wires, ACH's, tax payments, and short term money market trades
Develop and maintain relationships with finance leaders and external banks
Manage short term money market funds in excess of $3B across 50 business entities
Invest short term cash in accordance with statutory guidelines
Developed controls to monitor all business entities state investment guidelines
Execute daily FX trades in multiple currencies
Created multiple controls for quality assurance over daily cash functions
Oversaw 75 broker agencies in excess of 200 brokers
Responsible for communication for small business enrollment in Colorado, Arkansas, Tennessee, Utah, Nevada, and Arizona
Reviewed and underwrote new business groups to provide medical plan rates
Selected by management to mentor new employees on United Health Groups operation process
Consistently exceeded business goals set by management
4 years of providing administrative skills in a call center environment.
Exceptional customer service skills with the support and ability to resolve consumer complaints.
Knowledge of administrative technical and non technique policies and procedures.
Proficient in Microsoft Office Suite, Access, ADP, MMIS, VIDA and SharePoint.
Detail oriented candidate seeks entry-level position, that will combine my previous work experience and recent education.
Responsible for supporting the daily operations of integrated care management and utilization management program interventions.
Performs in a call center environment, effectively processing calls from members, providers and other areas, internal and external to the company.
Identifies members with care Gaps/HEDIS related health conditions and assist them in accessing care through plan benefits and community resources.
Under the direction of clinical staff, I will provide members with educational materials and carry out strategies of health care adherence and reduce barriers to care.
Verified patients' eligibility and claims status with insurance agencies.
Precisely completed appropriate claims paperwork, documentation and system entry.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Resourcefully used various coding books, procedure manuals and on-line encoders.
Precisely evaluated and verified benefits and eligibility.
Analyzed large volumes of data for accuracy.
Recorded and filed employee benefit, salary and annual evaluation information.
Reviewed and updated client correspondence files with detailed accuracy in database.
Scanned documentation and entered into the database.
Obtained scanned records and uploaded them into the database.
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Built relationships with customers to increase likelihood of repeat business.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Built relationships with customers to increase likelihood of repeat business.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Answered and managed incoming and outgoing calls while recording accurate messages.
Directed guests and routed deliveries and courier services.
Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office.
Tracked incoming and outgoing files and materials.
Responded to internal and external requests for information.
Examined, categorized, sorted incoming and outgoing mail.
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