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Summary

Detail-oriented and organized administrative assistant extensively trained in spreadsheets, transcription, word processing and desktop publishing.

Accurate and versed in database management. Strong organizational, technical and analytical skills.

Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing system

Highly effective at handling confidential information and identifying system improvements with ease.

Highlights
  • Time management
  • Order processing
  • Spreadsheet management
  • Microsoft Office proficiency
  • Advanced MS Office Suite knowledge
  • Customer service-oriented
  • Strong interpersonal skills
  • Multi-family property management
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Results-oriented
  • Excellent communication skills
  • Computer-savvy
  • Strong problem solver
  • Pleasant demeanor
  • Resourceful
  • Team player
  • Public and private accounting
Accomplishments
  • Currently working towards CPA designation.
  • Promoted to head cashier after 3 months of employment at home depot.
  • Planned and executed all aspects of a major office headquarter move.
  • Increased office organization by developing more efficient filing system and customer database protocols.Accounting Skills
  • Operated computers programmed with accounting software to record, store, and analyze information.
  • General Ledger Accounts
  • Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
  • Researched and resolved billing problems that had been previously missed.
Experience
Intermediate Accounting Clerk 09/2011 to Current Design Group Staffing Edmonton, AB
  • Processing billings and complete reconciliations Bank deposits including keying data into Great Plains.
  • Set up new clients in the system for payroll and accounting purposes.
  • Billing, collections and reconciliation for major clients of the company.
  • Proving backup to other AR/AP department staff, and Assisting with other duties as requested by the supervisor.
  • Set up and terminate people in the system and group health benefits.
  • Assist with monthly payroll.
  • Enter invoices into SAP for clients and do the company wide bank reconciliation.
Customer Service Rep - Seasonal 08/2011 to 09/2014 The NAIT Bookstore Edmonton, AB
  • Customer Service Help students find the books that they require for their classes.
  • Handle cash; ensure that the proper procedures are followed when completing credit card transactions.
  • Restock shelves with books and supplies.
  • Check to make sure that the books are placed in their proper place.
  • Make sure that the shelves are neat and tidy.
On-site Building Manager 10/2013 to Current Celtic Property Management Edmonton, Alberta

Conducted apartment tours for potential tenants and answered any questions.

Handled customer complaints personally to verify they were properly handled.

Managed all day-to-day activities involving tenants, subcontractors and property management.

Taught, promoted and enforced safe work practices among on-site staff.

Conducted inventories of and delivered building supplies.

Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

Monitored common areas for cleanliness and safety.

Worked with the owners to identify, develop and achieve community goals and objectives.

Regularly updated asset management staff regarding leasing and property status.

Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
Head Cashier 09/2007 to 08/2011 The Home Depot Edmonton, AB
  • Ensure store policies and procedures are implemented and followed.
  • Actively open and close the front end of the store.
  • Train new cashiers and associates.
  • Coach and guide cashiers and make sure they are doing their job right.
  • Communicate cashier performance to management.
  • Deal with any customer related issues.
  • Make sure the front end of the store is running smoothly and everything is up to date.
Swing Manager 05/2003 to 09/2007 McDonald's Edmonton, AB

Managed team of 10 of professionals.

Reduced and controlled expenses by properly training all new associates

Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.

Served as mentor to junior team members.

Made schedules to ensure adequate staffing was available for all shifts

Responsible for opening and closing the store.



Swing Manager
  • Make schedules to ensure that enough staff is available for peak hours.
  • Create deposits; count tills to make sure they balance.
  • Ensure that all associates get the proper training.
  • Coach all associates and guide new ones so they learn their job properly.
  • Resolve any costumer conflicts.
  • Responsible for opening and closing store.
Team Leader 12/2006 to 04/2007 Reitmans, Edmonton Edmonton, AB
  • Active key holder responsibilities; included opening and closing the store.
  • Supervise shifts, conduct meetings and create schedules.
  • Ensure excellent customer service provided.
  • Conduct monthly and weekly sales audits.
  • Ship and receive merchandise.
  • Market new merchandise and in store promotions.
  • Issue personalized certificates and prestige cards.
  • Responsibilities included effective cash handling and friendliness to consumers.
Volunteer 01/2003 to Current Edmonton Heritage Festival Edmonton, AB
  • Entertainer at the Fijian pavilion.
  • Help out with the setup of the pavilion and help sell products all three days.
Education
BBA: Accounting 2010 North Alberta Institute of Technology (NAIT) Edmonton, AB, Canada

Two years successful completion of Business Administration - Accounting Diploma

Bachelor of Business Administration in Accounting- Degree
High School Diploma 2006 Ross Sheppard Composite High School Edmonton, AB, Canada

Successfully Obtained High School Diploma
References

Available Upon Request

This resume is created in 7 minutes.
Professional Summary
  Organized Secretary versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Highly organized and detail-oriented with more than 8 years experience supplying thorough, organized administrative support to 5 senior executives. Highly skilled at managing complex schedules, budgeting and travel arrangements.
Skills
  • 50 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Social media knowledge
  • Pleasant demeanor
  • Appointment setting
  • Team building
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Conference planning
  • Travel administration
  • Administrative support specialist
  • Critical thinker
  • Project planning
  • Spreadsheet management
  • Certified Computer Office Assistant
 Hard Worker
Highly Dependable
Fast Learner
Excellant attention to detail
Work History
Secretary / Building Manager, 10/2006 to Current
 Easton Professional Suites – Lakeland, FL
  • Answered and quickly redirected up to 14 calls to proper offices
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
Travel Agency Manager , 05/1994 to 08/2006
 Travel Unlimited – Winter Haven, FL
  • Achieved high customer satisfaction for Personal Travel, Corporate Travel, Groups and Cruises
  • Collaborated with Group department to ensure the delivery of efficient, high-quality service.
  • Enhanced company reputation by ensuring costumer satisfaction in any and all travel
  • Successfully initiated and implemented Corporate travel which resulted in the company tripling the corporate clientel
  • Consistently received positive feedback from guests on performance reviews.
  • Booked and cordinated corporate travel with personal secretaries
  • Determined special assistance needs of passengers.
  • cordinated weddings, honeymoons, and vacations in different locations
  • worked with each department to ensure quality travel for all areas
  • Remained current and qualified in in Cruise, tour and air travel.
Education
Associate of Science: Travel, Business, 1988
 Southeastern Acadamy of Travel and Tourism - Kissimmee, FL
Certifications
Cruise Line Specialist
Tour Specialist

This resume is created in 7 minutes.
Professional Summary
Skills
  • Customer-oriented
  • Active listening skills
  • Organization skills
Work History
Building Manager, 02/1996 to Current
Sacred Heart Riverview Terrace – 1108 Kanawha Boulevard, East
I am currently employed as building manager of Riverview Terrace, an apartment building for senior citizens.  I am responsible for staffing and scheduling for housekeeping, security and maintenance.
Assistant Buyer, 03/1990 to 02/1996
U. S. Foodservice – P. O. Box 899, Hurricane, WV 25526
I placed orders for product, checked invoice for cost and quantity accuracy.  Prepared various reports for distribution to buyers.  Coordinated orders with brokers and manufacturers.  I also helped prepare bids for school systems, hospitals and nursing homes.
Education
Bachelor of Arts: English and History, 1965
University of Charleston - Charleston, WV

This resume is created in 7 minutes.
Professional Summary
Highly organized and detail-oriented Administrative Assistant with more than 25 years experience supplying thorough, organized administrative support to all employers,staff and clients.
Work History
Administrative Assistant 01/2011 to 02/2014
P.D.Q Trucking Corporation – Staten Island, NY
  • Oversaw daily office operations for staff of employees.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
Concierge/Assistant Building Manager 01/2004 to 12/2010
Edward S. Gorden Corp – New York, NY
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
Receptionist/Administrative Assistant 07/1985 to 12/2004
Kramer Helgans & Brick – New York, NY
  • Answered and quickly redirected up to 150 calls per day.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
Education
High School Diploma: 1985 Cathedral High School - New York, NY

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