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Summary
Highly motivated professional with 15 plus years of leadership experience with a proven track record for team development and business growth. Executive level experienced with high volume, multi unit, retail and business operations. My goal is to align with a company focused on growth and assist with developing a foundation forged on excellence. 
Accomplishments
  • Served as key contributing member to multiple leadership teams.
  • Exceeded Sales Management goals by 25% on a quarterly basis, which led to promotion to District Manager.
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Interacted with 50+ business accounts in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Experience
04/2019 to Current
General Manager EoS Fitness Palm Desert, CA
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
11/2018 to 04/2019
General Manager 24 Hour Fitness USA Inc. Oxnard, CA
  • Hired and trained full and part-time employees in inventory practices, POS systems and product knowledge, resulting in 15% increase in customer satisfaction ratings.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Promoted professional skill development in DH and PT employees through effective training, management and motivation.
  • Used KPI reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
06/2012 to 11/2018
District Manager Lookout Ridge Corona, Ca
  • Captured 55%+ market share with new product quickly brought to market.
  • Accountable for Southern California sells.
  • operations including overall customer satisfaction.
  • Hire, train and develop a successful team of managers
  • Executed integrated advertising campaign across multiple media channels.
  • Consulted with multiple businesses  and vendors to assess costs and market levels, determining optimal price points to meet profit demands.
10/2006 to 06/2012
General Manager LA Fitness Fontana, CA
  • Led weekly review performances and offer direction, motivation and guidance towards achieving individual and facility goals.
  • Trained coached and developed all staff for personal training department.
  • Added an 11% contribution increase to gym bottom line after 1 year
  • Acted as district trainer for all new sales staff for district.
  • Developed numerous internal candidates for general management promotion opportunities.
02/2004 to 09/2006
General Manager Foot Action USA Cerritos, CA
  • Surpassed revenue goals in four consecutive quarters.
  • Initiated program that standardized employee training and led to.
  • increase in customer satisfaction by 12%.
  • Managed team of 15 professionals.
03/1999 to 03/2004
General Manager Going to the Game Corona, CA
  • Served as mentor to junior team members.
  • Surpassed revenue goals in four consecutive quarters.
  • Managed team of 20.
  • professionals.
  • Hire, train and develop a strong sales team.
Education and Training
Riverside Community College
Montgomery College Montgomery Village, Maryland, USA
This resume is created in 7 minutes.
Summary
Assistant District Manager with management experience and exceptional people skills. Versed in customer service and tax preparation. Desires to continue in the challenging role as an Assistant District Manager.
Skills
  • Operations management
  • Microsoft Office
  • Training and development
  • Client-focused
  • Results-oriented




  • Worked closely with the District Manager(John-Walsh Degance) in interviewing and hiring talented recruits
  • Experienced in day to day operations of tax offices
  • Familiar with Microsoft Excel, Word, Power Point
  • Experienced with over-seeing tax school. Worked closely with instructors on class room content
  • Experienced with client care(complaints and resolutions, also retainment)
  • Worked closely with District Manager to achieve goals for the area. Familiar with P&L and Mini-EBIDA for the region
Experience
Assistant District Manager Dec 2007 to Apr 2020
Jackson Hewitt Tax Service Greensboro, NC

Hired as tax preparer, promoted to Office Manager in 2009, promoted to Multi-Office Manager in 2012, promoted to Multi-Store Manager in 2015, promoted to Assistant District Manager in 2017. Continued as Assistant District Manager from October 1, 2018-Apil 26, 2020.

Assistant Shift Supervisor Sep 1978 to Jun 2007
Unifi Inc. Madison, NC Supervised 150 employees in all aspects of company operations. Created scheduling, job descriptions. Followed all OSHA standards and quality standards for each job.
Education and Training
Certificate of Completion, Leadership/Computer 2001 Rockingham Community College Wentworth, NC, USA
Activities and Honors
Certified Trainer-2015
Registered Tax Return Professional-2012
This resume is created in 7 minutes.
Professional Summary
Branding Consultant skilled at meeting tight deadlines in a fast-paced environment. In-depth knowledge of customer service and communication.
Highlights
 
  • Exceptional customer service skills
  • Skilled multi-tasker
  • Strong communicator   
  • Customer-oriented
  • Strong interpersonal skills
  • Ambition, strong work ethic, and willingness to learn
 
  • Prospecting and cold calling
  • Strong deal closer
  • Upselling and consultative selling
Experience
On Premise Account Recruiting Manager
May 2017 to Current
Aerotek St Cloud, MN
  • Identify qualified candidates for openings at key large accounts using all available recruiting tools
  • Maximize profitability by understanding client needs, providing quality contractors, and proactively marketing ideal candidates
  • Perform and / or oversee administrative demands, per client/customer specifications
  • Perform sales related activities including, but not limited to leading meetings at client sites and client manager, and contractor lunches
  • Achieve spread growth through saturation of assigned active large and local accounts
  • Provide ongoing mentoring and development of other recruiters and OPM's
Staffing Specialist
September 2016 to March 2017
Doherty Staffing Solutions St Cloud, MN
  • Source and recruit candidates by using CRM databases, advanced searches, CareerBuilder, Indeed and TextUs.
  • Contacted all job applicants to inform them of their application status.
  • Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Conducted interviews
  • New hire on-boarding new hire paperwork
  • Attended recruiting events such as St Cloud State Diversity Conference, Rasmussen college job fair and weekly BNI meetings.

Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Conducted reference and background checks on all job applicants.
Customer Relations Supervisor
March 2016 to August 2016
Retro Green Energy St Cloud, MN
  • Scheduled an average of 9 appointments per day.
  • Completed on average 100 - 250 daily outbound calls generating as many leads possible for our sales team.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Answered customers questions about products , availability and proper usage.
  • Supervised a team of account managers.
  • Delivered exceptional account service to strengthen customer loyalty.
Branding Consultant
March 2014 to February 2016
ePromos Promotional Products St Cloud, MN
  • Produced $16,000 in sales GP volume during an average month.
  • Conducted business to business telephone sales.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Negotiated prices, terms of sales and service agreements.
  • Responded to all customer inquiries in a timely manner.
  • Delivered exceptional account service to strengthen customer loyalty .
Shift Supervisor
November 2013 to February 2014
Carecall Inc Sartell, MN
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Provided cross training for multi devision staff members.
  • Led a team of customer service representatives to increase service center profitability.
  • Properly directed inbound calls in phone queues to improve call flow.
District Manager
February 2013 to October 2013
Quinn Marketing Solutions St Cloud, MN
  • Grew customer accounts within first month developing market to become one of the top tiers in the nation in numbers and compliance.
  • Won a trip to top sales retreat for nation Top Gun conference.
  • With in 3 months became top sales representative with in my district.
  • With in 4 months became assistant manager in my district.
  • In 8 months became District Manager.
Education
High School Diploma Becker High School Becker St Cloud, MN
Extra-Curricular Activities
Oakwood Discipleship Commission - Becker, MN
 
1 Year internship - Interpersonal and Communication Development
  • Opportunities to serve in community to help those in need  
  • Intensive training to develop 
 
 
Jubilee Masters Commission - St Cloud, MN
  • Two Year program designed to develop leadership, and serve the community   Developing self identity to establish a thriving lifestyle  
  • Studied psychological personality types to attain effective relationships  
  • 2 year certificate in relationship development​​
This resume is created in 7 minutes.
Professional Summary
Talented District Manager with strong leadership, sales and administration skills. History of exceeding territory revenue quotas. Seeking District Manager-level position with opportunity to expand acquired skills in support of high-volume operations.
Skills
  • Persuasive negotiator
  • Revenue and profit maximization
  • Strong interpersonal skills
  • Energetic and driven People-oriented
  • Dependable Reliable
  • Empowers high-performing sales teams
  • Personnel Development 
  •  Excellent customer service skills
  • Bank deposit procedures
  • Detail-oriented
  • Staff training and development
  • Accomplished manager
  • Goal-oriented Positive and upbeat
  •  Bold and accountable sales leader
Work History
District Manager 06/2017 to Current
Sprint - Preferred Retailer Inland Empire
  • Developed key performance metrics and measured success in order to further penetrate the company objective.
  • Trained and developed new employees on POS system and key sales tactics.
  • Completed profit and loss performance reports.
  • Established operational objectives and properly delegated assignments to appropriate managers.
  • Led lowest volume District in revenue profit to what is now the highest gross profiting District by implementing strategies around accountability and growth.
Account Executive 05/2016 to 06/2017
T-Mobile USA Santa Clarita
  • T-Mobile - Valencia CA Developed competitive comparison tables of product and services provided through T-Mobile; pricing, fees, ratings, category and product performance to use for account sales calls.
  • Handled the highest volume accounts in the North Los Angeles territory, generating more than 108% profit gain in assigned Market.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Developed and implemented creative, cost effective programs which increased client retention rates by 92% compared to the prior year.
District Manager 02/2013 to 07/2016
Sprint - Preferred Retailer North Los Angeles
  • Managed/overseen several sales locations.
  • Exceeded team sales goals by nearly 130% to plan year over year increase.
  • Built relationships with customers and the community to promote long term business growth.
  • Trained and Developed Several Store Managers as well as Assistant Managers.
  • Met/exceeded District Goals by increasing 30% lifts month over month for 13 straight months.
  • Controlled inventory shrinkage, and Profit/ lost margin.
  • Managed two top 10 locations in the company for several months consecutively.
Location Manager 04/2011 to 02/2013
K&S Kustoms Lancaster CA
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to promote long term business growth.
  • Recorded accurate and efficient records in the customer database.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Manage a team of 30-35 people in 5 different departments.
Education
High School Diploma: 2008 Highland High School -
Bachelor of Science: Psychology Spring 2016 Arizona State University - Tempe, AZ Psychology