Foreclosure Specialist resume examples

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Skillful Foreclosure Specialist resume

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Professional Summary
I implement positive solutions to industry problems and orient around results. My expertise is in mortgage loan servicing, prioritizing resources, claims processes, and homeowner education. 
Work History
Mortgage Insurance Claims Analyst 01/2013 to 01/2017
Fannie Mae Dallas, TX
  • Organized and and recorded documentation, processed claims and resolved issues concerning foreclosures.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Synthesized data into comprehensive daily and monthly written reports for management and outsource vendor.
  • Facilitated and maintained working relationship between Fannie Mae, Primary Mortgage Insurance companies and Outsource Vendors.
  • Reviewed servicing and closing documents which included but not limited to: title reports, deeds of trust, Hud-1, appraisals, and loan applications. 
  • Responded daily to all correspondence sent to a high volume Primary MI mailbox.
Recourse Foreclosure Specialist II 01/2009 to 01/2013
Fannie Mae Dallas, TX
  • Collaborated with Mortgage Insurance companies to ensure timely and accurate payment of primary mortgage insurance and pool claims.
  • Coordinated with NUC and CRT regarding document deficiencies and mortgage insurance rescission.
  • Trained new hires and developed new team procedures.
  • Reduced credit risk by minimizing timelines.
  • Ensured prompt submission and reconciliation of MI and pool claims.
  • Maintained an assigned portfolio of Sarbanes-Oxley (SOX) cases over 1,200 loans.
Loan and Loss Mitigation Collector 01/2008 to 01/2009
Semperian (GMAC) Lewisville, TX
  • Managed a team of 10 representatives.
  • Reviewed and approved deals submitted by representatives to ensure beneficial outcome.
  • Ensured performance of assigned portfolio of assets.
  • Analyzed loan history, asset attributes, subsequent analysis and customer contact to determine all alternatives allowed for ownership retention.
  • Negotiated and executed payment arrangements.
  • Reinforced all Semperian policies and procedures to meet individual and team goals.
Loan Officer 01/2007 to 01/2008
Countrywide Home Loans Plano, TX
  • Developed strong client relationships with lenders, realtors and builders.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
Loan Officer 01/2006 to 01/2007
Nationstar Mortgage Lewisville, TX
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Recommended loan approvals and denials based on customer loan application reviews.
Loan Counselor 01/2001 to 01/2006
Homecomings Financial Network Dallas, TX
  • Led 12 direct reports to approve deals and monitor calls.
  • Coordinated coaching strategies and process flows.
  • Utilized Loss Mitigation Specialist to transition and manage accounts when a severity mitigation deal was the optimal solution.
  • Collaborated with attorneys and foreclosure vendors to assure fees/costs, timelines and guidelines were efficiently handled.
  • Analyzed loan history, asset attributes and customer contact to determine appropriate referral of foreclosure.
Bachelor of Arts: Communications 2001 University of North Texas - Denton, TX

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Job-winning Foreclosure Specialist resume

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Essien Bassey
Diligent and driven Foreclosure Specialist who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
Key Skills
Ability to Multitask, Prioritize Tasks, Detailed Oriented, Analytical, Manage Time Effectively, thinking outside the box when needed & Excellent Problem-Solving Skills. 
I am Proficient in the use of Microsoft Office Products including Excel, Word, PowerPoint, Outlook, Access, AS400, LPS, Equator, etc.
Education and Training
Statistics University of Uyo, Uyo, AKS. , Nigeria
▪︎ B.Sc. in Statistics.
▪︎ Certificate of Training in Default Mortgage Servicing Education - 2013.
Nursing Butler Tech and Career Development , Hamilton, Ohio, USA
▪︎ Certified Nursing Assistance (CNA) Certification.
▪︎ License Practical Nursing (LPN).
Computer Skills
Proficient in Data Entry, Analytical related Jobs and in the use of Microsoft Office Products including Excel, Word, PowerPoint, Outlook, Access.
Bartech and Guidant, Talent Solutions (on Contract in Mr Cooper Mortgage) Lewisville, TEXAS FORECLOSURE/ESCROW SPECIALIST 06/2018 to 09/2018

▪ Daily and Effective Communication with Attorneys and Associates (Via Telephone, Emails, Intercoms(Skype), Tempo, CHIP, FileNet, LPS, etc.

▪ Effective & Timely Processing of Activities & Responsiveness of Alerts to ensure FCL Timeline Management is met.

▪ Excellent in performing routine account-related transactions like the review of different types of Fees, Loss Mitigation processes, review & follow-ups of different Comtags, etc.

▪ Ability to Correctly Process Internal & External Loan-Payoffs using Payoff Template & CHIP(Champion Mortgage).

▪ Knowledge of Mortgage Banking, familiarity with federal and state laws related to GSE Files (FNMA & FHLMC), FHA, VA,REO & HOA files.

▪  Knowledge of CHIP (Champion Mortgage) FileNet & the Process of uploading Payoffs from internal & External sources.

▪ Excellent Computer Skills especially in the use of Microsoft Office Products including Excel, Word, Outlook, Access and Power Point.

▪ Ability to Multi-task in order to manage various responsibilities and tasks.

▪ Ability to Minimize Losses through Effective Management of Attorneys in order to ensure that Foreclosure process is Progressing Consistently.

▪ Review, Follow-Up and Completion of 1st Legal Timelines with Attorney firms to ensure that they were completed based on HUD Guideline.

▪ Ensure that Accounts are Properly Documented with actions taken and making sure that all previous notes are read before new actions are taken/documented (to avoid repetition). Correspondence & Explanation of delay, if any is also documented - to Ensure compliance with all State & Investor requirements.

▪ Involved in the Review & Timely Completion of Special Projects & Reports such as the Due Diligence Report using TEMPO & DD Calculator to investigate & resolve impediments and putting a file back Within SLA thereby Proceeding to Foreclosure without any Curtailment.

▪ Ability to manage Timelines effectively and able to catch errors & missing document and then fix the problem in a timely manner so files don't fall out of SLA.

Bank of America Addison, TX FORECLOSURE SPECIALIST II - Global Technology, Projects & Operations 01/2012 to 10/2017

▪ Reviewing different types of Additional Fees (e.g. Restart Fees, Fees for a Motion or Notice, Titles Fees, Fees for Junior & Senior Liens, Fees for AOM/AOB, HOA, Mobile Homes, Non-Jury Trial Fees, Fees to Amend Judgement, Complaint & Hearing, Fees for Mediation, Fees related to MRT & GSE, etc.) using appropriate guidelines and by approving correct amounts as well as ensuring that the Correct Supporting documentation is provided at all times.

▪ Effective communication with Attorneys and BAC Investors (FNMA & FHLMC) via Phone, Emails, Intercoms, LPS, AS400,  etc. and per the bank's policy & procedure.

▪ Ensured that accounts are properly documented at all times with actions taken & reasons (if any) a file is going through a delay.

▪ Responsible for timely processing of Foreclosure Files & Projects to ensure that Foreclosure Timeline Management is met.

▪ Knowledge of I-Portal and Process of uploading documents into I-Portal.

▪ Worked hand-in-hand with the Bank's Tax Vendor - The CoreLogic group, to correctly review Taxes and City Liens.

▪ Ability to manage Timelines effectively and able to catch errors in my daily work & projects as soon as they show up.

▪ Knowledge of Mortgage Banking, familiarity with federal and state laws related to the mortgage industry. Knowledge of GSE FNMA/FHLMC, FHA, VA, REO, BULK-REO and HOA Files.

▪ Reviewed REO Files in AS400 and LPS to be sure that REO Codes were correctly launched and reviewed these files to determine the exact reasons files were placed in REO.

▪ Proficient in the use of Microsoft Office Products including Excel, Word, PowerPoint, Outlook, Access.

▪ Review of BPO's and Appraisals for Correctness before Property finally goes to Auction.

▪ Ability to review Junior & Senior Liens using LPS & communicate with CoreLogic & BAC Lien group when needed.

▪ Correct Processing of Foreclosure Processes such as Canceled & Billed, New Referrals, File Transfers, Next day Sale Reviews, etc.

▪ Worked Hand-in-Hand with the Loss Mitigation Group to approve Fees, Taxes and City Liens related to these Processes.

▪ Reviewing Correct amounts for Restart Fess per State and per File type (FHA, FNMA, FHLMA and VA files).

▪ Reviewing Files due for Tax Sales, making sure that correct document are provided.

▪ Managed Files & Projects including the monitoring & reporting of project progress and status.

▪ Keep abreast of changes in policies and programs, procedures, and regulations applicable to Presale Foreclosure.

▪ Ordered Occupancy and Non-Occupancy Inspections as well as FHA Inspection Via CARDS and SAFEGUARDS.

▪ Ensuring that firms are using the correct Reprojections on Files & Processes with the correct number of days.

Mr. Cooper Lewisville, TX Foreclosure Audit Specialist 09/2018 to Current


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Experienced Foreclosure Specialist resume

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Career Profile

Quality-focused with 9 years in Mortgage fields experience in Mortgage Consulting, Foreclosure, Loss Mitigation and Commerical Collection. 20 years in Banking in areas Phone Bank Analyst, Installment Loans, Reconciliation, Accounting , Research and Lockbox. Reliable and dependable, multi-task and flexible work well as team player who adapts seamlessly to constantly changes within company. Always maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Able to work in an fast pace environment who goes above and beyond given job responsibilities to achieve superior results. Highly skilled in data entry, 10-Key and encoding items

November 2013
JP Morgan Chase Irving, Texas Customer Assistance Specialist
  • Responsible for managing the customer throughout the default modification process.
  • Serve as a liaison between the customer and other Chase department including all internal default modification department.
  • Communication of post Underwriting/Quality Assurance decisions and declined for modification and trial plan discuss other options available to the customer.
  • Prepares file for Underwriting reviews and perfects all documents is complete accurate and adheres to regulatory requirements.
April 2012
March 2013
Newbold Advisors / Metlife Irving, Texas Loss Mitigation Fulfillment
  • Prepare document that been approval by underwriting for Modification, Hamp Trial for Fannie Mae, Freddie Mac.
  • Reviews loan modification documentation packages to ensure accuracy, completeness and approval compliance with department and bank polices.
  • Monitor receipt of signed loan modification and hamp agreements.
  • Closing files and updated new loan modification terms into system and closed workstation.
August 2011
March 2012
Newbold Advisors/ Bank of America Irving, Texas Foreclosure Specialist
  • Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner, according to investor/insurer, state and regulatory guidelines.
  • Verify that all assistance has been offer and verify that any loss draft funds have been applied.
  • Order inspection as required by investor guidelines.
February 2009
February 2011
American Home Mortgage Servicing Coppell, Texas Loss Mitigation Specialist II
  • Taking inbound calls and making outbound calls to home owners to execute payment arrangements to cure delinquencies.
  • Process returned financial packages upon receipt, updating the servicing system with the financial information.
  • Discuss with borrowers throughout the process to facilitate the resolution offer HAMP, modification, short sale and deed in lieu option.
  • Notes all document information and updates on the system.
  • Accurately enter data of updated borrower's income, banks statement, monthly financial for best workout option.
November 2007
February 2009
GMAC Mortgage Dallas, Texas Loss Mitigation
  • Imitated contact and provide assistance to customers that are 60 days' delinquents.
  • Prepares documents need for workout option, acquires additional information and documents from customers.
  • Auditing modification packages, ensuring customer has sent in all information required for processing.
  • Verifies that BPO's has been order.
October 2005
August 2007
First Horizon Home Loans Irving, Texas Loan Counseling
  • Process payment received from incoming or outbound calls.
  • Provide strategic direction to homeowners in delinquent status that range from 60-90 days past due.
  • Performs required research on any loan with questionable items such as the application of payments, proper foreclosure notification, and who to foreclose in the name of and any other situation that may arise.
January 2001
June 2005
Aleris International, Inc Irving, Texas Collection Analyst
  • Pull daily aging report responsible for tracking and resolving outstanding payment.
  • Contacted customer on past due invoices.
  • Reviewed delinquent accounts with Treasury Director, Credit Director and Credit Analyst.
  • Maintained customer compliance with established terms of sales to minimize risk.
North Lake College Irving, Texas Mortgage Lending Certification)
Computer Skills:

AS400, LPS/MSP, HSSN, eFannieMae System, LPS Desktop, IVault , Lisa System, Excel , Microsoft Word, Shaw System, Oracle

Banking Operation Skills

3890-Reader/Sorter, 7766- Proof Encoder, Data Entry