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Professional Summary
I implement positive solutions to industry problems and orient around results. My expertise is in mortgage loan servicing, prioritizing resources, claims processes, and homeowner education. 
Work History
Mortgage Insurance Claims Analyst 01/2013 to 01/2017
Fannie Mae Dallas, TX
  • Organized and and recorded documentation, processed claims and resolved issues concerning foreclosures.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Synthesized data into comprehensive daily and monthly written reports for management and outsource vendor.
  • Facilitated and maintained working relationship between Fannie Mae, Primary Mortgage Insurance companies and Outsource Vendors.
  • Reviewed servicing and closing documents which included but not limited to: title reports, deeds of trust, Hud-1, appraisals, and loan applications. 
  • Responded daily to all correspondence sent to a high volume Primary MI mailbox.
Recourse Foreclosure Specialist II 01/2009 to 01/2013
Fannie Mae Dallas, TX
  • Collaborated with Mortgage Insurance companies to ensure timely and accurate payment of primary mortgage insurance and pool claims.
  • Coordinated with NUC and CRT regarding document deficiencies and mortgage insurance rescission.
  • Trained new hires and developed new team procedures.
  • Reduced credit risk by minimizing timelines.
  • Ensured prompt submission and reconciliation of MI and pool claims.
  • Maintained an assigned portfolio of Sarbanes-Oxley (SOX) cases over 1,200 loans.
Loan and Loss Mitigation Collector 01/2008 to 01/2009
Semperian (GMAC) Lewisville, TX
  • Managed a team of 10 representatives.
  • Reviewed and approved deals submitted by representatives to ensure beneficial outcome.
  • Ensured performance of assigned portfolio of assets.
  • Analyzed loan history, asset attributes, subsequent analysis and customer contact to determine all alternatives allowed for ownership retention.
  • Negotiated and executed payment arrangements.
  • Reinforced all Semperian policies and procedures to meet individual and team goals.
Loan Officer 01/2007 to 01/2008
Countrywide Home Loans Plano, TX
  • Developed strong client relationships with lenders, realtors and builders.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
Loan Officer 01/2006 to 01/2007
Nationstar Mortgage Lewisville, TX
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Recommended loan approvals and denials based on customer loan application reviews.
Loan Counselor 01/2001 to 01/2006
Homecomings Financial Network Dallas, TX
  • Led 12 direct reports to approve deals and monitor calls.
  • Coordinated coaching strategies and process flows.
  • Utilized Loss Mitigation Specialist to transition and manage accounts when a severity mitigation deal was the optimal solution.
  • Collaborated with attorneys and foreclosure vendors to assure fees/costs, timelines and guidelines were efficiently handled.
  • Analyzed loan history, asset attributes and customer contact to determine appropriate referral of foreclosure.
Bachelor of Arts: Communications 2001 University of North Texas - Denton, TX
This resume is created in 7 minutes.
Diligent and driven Foreclosure Specialist who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
Key Skills
Ability to Multitask, Prioritize Tasks, Detailed Oriented, Analytical, Manage Time Effectively, thinking outside the box when needed & Excellent Problem-Solving Skills. 
I am Proficient in the use of Microsoft Office Products including Excel, Word, PowerPoint, Outlook, Access, AS400, LPS, Equator, etc.
Education and Training
Statistics University of Uyo, Uyo, AKS. , Nigeria
▪︎ B.Sc. in Statistics.
▪︎ Certificate of Training in Default Mortgage Servicing Education - 2013.
Nursing Butler Tech and Career Development , Hamilton, Ohio, USA
▪︎ Certified Nursing Assistance (CNA) Certification.
▪︎ License Practical Nursing (LPN).
Computer Skills
Proficient in Data Entry, Analytical related Jobs and in the use of Microsoft Office Products including Excel, Word, PowerPoint, Outlook, Access.
Bartech and Guidant, Talent Solutions (on Contract in Mr Cooper Mortgage) Lewisville, TEXAS FORECLOSURE/ESCROW SPECIALIST 06/2018 to 09/2018

▪ Daily and Effective Communication with Attorneys and Associates (Via Telephone, Emails, Intercoms(Skype), Tempo, CHIP, FileNet, LPS, etc.

▪ Effective & Timely Processing of Activities & Responsiveness of Alerts to ensure FCL Timeline Management is met.

▪ Excellent in performing routine account-related transactions like the review of different types of Fees, Loss Mitigation processes, review & follow-ups of different Comtags, etc.

▪ Ability to Correctly Process Internal & External Loan-Payoffs using Payoff Template & CHIP(Champion Mortgage).

▪ Knowledge of Mortgage Banking, familiarity with federal and state laws related to GSE Files (FNMA & FHLMC), FHA, VA,REO & HOA files.

▪  Knowledge of CHIP (Champion Mortgage) FileNet & the Process of uploading Payoffs from internal & External sources.

▪ Excellent Computer Skills especially in the use of Microsoft Office Products including Excel, Word, Outlook, Access and Power Point.

▪ Ability to Multi-task in order to manage various responsibilities and tasks.

▪ Ability to Minimize Losses through Effective Management of Attorneys in order to ensure that Foreclosure process is Progressing Consistently.

▪ Review, Follow-Up and Completion of 1st Legal Timelines with Attorney firms to ensure that they were completed based on HUD Guideline.

▪ Ensure that Accounts are Properly Documented with actions taken and making sure that all previous notes are read before new actions are taken/documented (to avoid repetition). Correspondence & Explanation of delay, if any is also documented - to Ensure compliance with all State & Investor requirements.

▪ Involved in the Review & Timely Completion of Special Projects & Reports such as the Due Diligence Report using TEMPO & DD Calculator to investigate & resolve impediments and putting a file back Within SLA thereby Proceeding to Foreclosure without any Curtailment.

▪ Ability to manage Timelines effectively and able to catch errors & missing document and then fix the problem in a timely manner so files don't fall out of SLA.

Bank of America Addison, TX FORECLOSURE SPECIALIST II - Global Technology, Projects & Operations 01/2012 to 10/2017

▪ Reviewing different types of Additional Fees (e.g. Restart Fees, Fees for a Motion or Notice, Titles Fees, Fees for Junior & Senior Liens, Fees for AOM/AOB, HOA, Mobile Homes, Non-Jury Trial Fees, Fees to Amend Judgement, Complaint & Hearing, Fees for Mediation, Fees related to MRT & GSE, etc.) using appropriate guidelines and by approving correct amounts as well as ensuring that the Correct Supporting documentation is provided at all times.

▪ Effective communication with Attorneys and BAC Investors (FNMA & FHLMC) via Phone, Emails, Intercoms, LPS, AS400,  etc. and per the bank's policy & procedure.

▪ Ensured that accounts are properly documented at all times with actions taken & reasons (if any) a file is going through a delay.

▪ Responsible for timely processing of Foreclosure Files & Projects to ensure that Foreclosure Timeline Management is met.

▪ Knowledge of I-Portal and Process of uploading documents into I-Portal.

▪ Worked hand-in-hand with the Bank's Tax Vendor - The CoreLogic group, to correctly review Taxes and City Liens.

▪ Ability to manage Timelines effectively and able to catch errors in my daily work & projects as soon as they show up.

▪ Knowledge of Mortgage Banking, familiarity with federal and state laws related to the mortgage industry. Knowledge of GSE FNMA/FHLMC, FHA, VA, REO, BULK-REO and HOA Files.

▪ Reviewed REO Files in AS400 and LPS to be sure that REO Codes were correctly launched and reviewed these files to determine the exact reasons files were placed in REO.

▪ Proficient in the use of Microsoft Office Products including Excel, Word, PowerPoint, Outlook, Access.

▪ Review of BPO's and Appraisals for Correctness before Property finally goes to Auction.

▪ Ability to review Junior & Senior Liens using LPS & communicate with CoreLogic & BAC Lien group when needed.

▪ Correct Processing of Foreclosure Processes such as Canceled & Billed, New Referrals, File Transfers, Next day Sale Reviews, etc.

▪ Worked Hand-in-Hand with the Loss Mitigation Group to approve Fees, Taxes and City Liens related to these Processes.

▪ Reviewing Correct amounts for Restart Fess per State and per File type (FHA, FNMA, FHLMA and VA files).

▪ Reviewing Files due for Tax Sales, making sure that correct document are provided.

▪ Managed Files & Projects including the monitoring & reporting of project progress and status.

▪ Keep abreast of changes in policies and programs, procedures, and regulations applicable to Presale Foreclosure.

▪ Ordered Occupancy and Non-Occupancy Inspections as well as FHA Inspection Via CARDS and SAFEGUARDS.

▪ Ensuring that firms are using the correct Reprojections on Files & Processes with the correct number of days.

Mr. Cooper Lewisville, TX Foreclosure Audit Specialist 09/2018 to Current


This resume is created in 7 minutes.
Career Profile

Quality-focused with 9 years in Mortgage fields experience in Mortgage Consulting, Foreclosure, Loss Mitigation and Commerical Collection. 20 years in Banking in areas Phone Bank Analyst, Installment Loans, Reconciliation, Accounting , Research and Lockbox. Reliable and dependable, multi-task and flexible work well as team player who adapts seamlessly to constantly changes within company. Always maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Able to work in an fast pace environment who goes above and beyond given job responsibilities to achieve superior results. Highly skilled in data entry, 10-Key and encoding items

November 2013
JP Morgan Chase Irving, Texas Customer Assistance Specialist
  • Responsible for managing the customer throughout the default modification process.
  • Serve as a liaison between the customer and other Chase department including all internal default modification department.
  • Communication of post Underwriting/Quality Assurance decisions and declined for modification and trial plan discuss other options available to the customer.
  • Prepares file for Underwriting reviews and perfects all documents is complete accurate and adheres to regulatory requirements.
April 2012
March 2013
Newbold Advisors / Metlife Irving, Texas Loss Mitigation Fulfillment
  • Prepare document that been approval by underwriting for Modification, Hamp Trial for Fannie Mae, Freddie Mac.
  • Reviews loan modification documentation packages to ensure accuracy, completeness and approval compliance with department and bank polices.
  • Monitor receipt of signed loan modification and hamp agreements.
  • Closing files and updated new loan modification terms into system and closed workstation.
August 2011
March 2012
Newbold Advisors/ Bank of America Irving, Texas Foreclosure Specialist
  • Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner, according to investor/insurer, state and regulatory guidelines.
  • Verify that all assistance has been offer and verify that any loss draft funds have been applied.
  • Order inspection as required by investor guidelines.
February 2009
February 2011
American Home Mortgage Servicing Coppell, Texas Loss Mitigation Specialist II
  • Taking inbound calls and making outbound calls to home owners to execute payment arrangements to cure delinquencies.
  • Process returned financial packages upon receipt, updating the servicing system with the financial information.
  • Discuss with borrowers throughout the process to facilitate the resolution offer HAMP, modification, short sale and deed in lieu option.
  • Notes all document information and updates on the system.
  • Accurately enter data of updated borrower's income, banks statement, monthly financial for best workout option.
November 2007
February 2009
GMAC Mortgage Dallas, Texas Loss Mitigation
  • Imitated contact and provide assistance to customers that are 60 days' delinquents.
  • Prepares documents need for workout option, acquires additional information and documents from customers.
  • Auditing modification packages, ensuring customer has sent in all information required for processing.
  • Verifies that BPO's has been order.
October 2005
August 2007
First Horizon Home Loans Irving, Texas Loan Counseling
  • Process payment received from incoming or outbound calls.
  • Provide strategic direction to homeowners in delinquent status that range from 60-90 days past due.
  • Performs required research on any loan with questionable items such as the application of payments, proper foreclosure notification, and who to foreclose in the name of and any other situation that may arise.
January 2001
June 2005
Aleris International, Inc Irving, Texas Collection Analyst
  • Pull daily aging report responsible for tracking and resolving outstanding payment.
  • Contacted customer on past due invoices.
  • Reviewed delinquent accounts with Treasury Director, Credit Director and Credit Analyst.
  • Maintained customer compliance with established terms of sales to minimize risk.
North Lake College Irving, Texas Mortgage Lending Certification)
Computer Skills:

AS400, LPS/MSP, HSSN, eFannieMae System, LPS Desktop, IVault , Lisa System, Excel , Microsoft Word, Shaw System, Oracle

Banking Operation Skills

3890-Reader/Sorter, 7766- Proof Encoder, Data Entry

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A motivated administrative professional seeking a position in a challenging environment. Over 5 years experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

Summary of Skills
  • Over five years of extensive experience.
  • Strong ability to lead and train staff and students.
  • Excellent ability to gather and analyze statistical data and generate reports.
  • Profound database management skills.
  • Great knowledge of general accounting principles.
  • Remarkable ability to communicate effectively, both orally and in writing.
  • Complete knowledge of supplies, equipments and services ordering and inventory control.
  • Strong ability to compose and edit already written materials.
  • Exceptional record maintenance skills.
  • Excellent ability to solve problems.
  • In-depth receptionist skills.
  • Deep ability to compile information and prepare reports.
  • Excellent coordinating skills.
  • Immense ability to schedule appointments and maintain calendars.
  • Profound ability to transcribe and record meeting minutes.
  • Remarkable word processing and data entry skills.
  • Excellent ability to make administrative/procedural decisions and judgments.
Albertelli Law/Alaw Chatsworth, CA Foreclosure Specialist II 12/2013 to 12/2014

Established, maintained, and updated files, databases, records, and other documents; develop and maintain data, and perform routine analysis and calculations in the processing of data for recurring internal reports. Performed and provided group training of 4 to 6 people with a variety of tasks associated with processing foreclosure properties. Managed State Foreclosure timelines. Requested and validated legal documents from third party vendors. Coordinated with third party services for statutory postings and mailings. Established appropriate current foreclosure status of assigned accounts and designed proper disposal codes. Coordinated with team of foreclosure specialists and implemented all tasks as advised by team leader. Evaluated and examined files prior to foreclose sale date to formulate bidding instruction and communicated same to lawyer. Analyzed and designed strategies to minimize all losses via management of attorney and enhanced better foreclosure process.

JPMorgan Chase Chatsworth, CA Operations Senior Specialist 01/2011 to 12/2013

Ensured maintenance of all processing of activities and administered responsiveness of alerts to determine foreclosure timeline management. Reviewed daily pipeline reports and reallocated resources as dictated by volume to ensure that all timing demands are met on a consistent basis. Analyzed and designed strategies to minimize all losses via management of attorney and enhanced better foreclosure process. Maintained and updated all portfolios by State given by foreclosure management. Performed proper calculation and prepared payoff figures inclusive of provided debt related data to attorneys. Under supervision working to ensure proper utilization of methods and processes. Collected all files from loans vault or mortgage department and ensured transmission of accounts on legal status according to banking policy. Evaluated and examined files with management prior to foreclose sale date to formulate bidding instruction and communicate same to lawyer.

Manhattan Mortgage Canoga Park, CA Project Manager/Underwriter/Loan Processor 03/2007 to 12/2010

Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries. Reviewed loan application packages submitted by loan officers for completeness and conformity to banking/ lending programs. Determined additional information and documentation required to complete underwriting. Examined loan file documentation to determine acceptability of borrower's credit histories, adequacy of liquid assets and financial capacity in relation to loan requests. Maintained a thorough working knowledge of banking/ lending policies, procedures, underwriting guidelines, rate pricing, and requirements for packaging of loans. Liaison with loan officers, mortgage brokers, title companies, credit reporting agencies, appraisers, and other third parties to communicate needs and requirements. Reviewed preliminary title reports, purchase agreements, environmental reports, property inspections reports, appraisal reports, and related documentation for acceptability. Managed the work of loan officers and loan consultants, allocated and utilized resources in an efficient manner and maintained a co-operative, motivated and successful team. Monitored project progress and performance. Provided status reports to the Broker

Business Management/Business Administration CSAC School of Business, Los Angeles, CA, USA
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Professional Summary
Versatile and innovative Operations Banking Management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in business development and streamlining processes and systems.
  • Goal-oriented
  • Approachable
  • Flexible
  • Team player
  • Organized
  • Superior organization skills
  • Analytical
  • Strong banking ethic
  • Proactive
  • Skilled multi-tasker
  • Project management
  • Practices due diligence
  • Strong customer relations
Work History
Foreclosure Specialist, 02/2015 to Current
New York Community Bank Cleveland, OH
  • Responsible for a portfolio of loans in the foreclosure process
  • Ensure all loans complete the foreclosure process within approved guidelines with priority attention on investor loans such as Fannie Mae, Freddie Mac, FHA and private investor
  • Promptly monitor Vendorscape messages throughout the day Ensures data integrity by routinely verifying the accuracy of attorney data via document review.
  • Identifies “exception cases”/lien threats on a daily basis
  • Verifies county taxes/insurance maintained and paid timely
  • Monitors foreclosure deeds and escalates any delays
  • Responsible for reviewing and processing attorney invoices.
Lease Compliance Coordinator, 03/2014 to 02/2015
Cleveland Housing Network Cleveland, OH
  • Responsible for introducing Lease Purchase options to families interested in home ownership
  • Calculated and monitored (LITC) Low Income Tax Credits 
  • Collected, verified and processed income for all households Responsible for scheduling tenant appointments for annual lease renewal
  • Ensured families are transitioned into 6-month (non-auto renewable) leases
  • Utilize tracking data systems to monitor progress and goals
  • Attended monthly and annual compliance training and seminars
Foreclosure Prevention Housing Specialist (Grant Funded), 06/2013 to 01/2014
Neighborhood Housing Services of Greater Cleveland Cleveland, OH
  • Conducted comprehensive counseling sessions in accordance with National Industry Standards/OHFA/ HUD guidelines
  • Facilitated partnerships/collaborations to enhance the organizations foreclosure prevention programs
  • Liaison between Banks and Government funding programs; ensure paperwork and closing documents were signed and processed within the required service level agreement
  • Developed and maintained systems to track progress
  • Ensured quality-control measures were followed
  • Responsible for continuous education
  • Participated in outreach sessions and other events with partners.
Operations Section Manager -ACH/EDI , 05/2005 to 02/2011
KeyBank National Association Brooklyn Heights, OH
  • Supervised a staff of 25 employees (Quality/Risk , Account setup, Customer Service, Exceptions, File Processing)
  • Completed performance reviews each quarter, offering praise and recommendations for improvement.
  • Led corporate initiatives such as "chain of custody" projects and new innovative products and services.
  • Established and maintained vendor partnerships.
  • Reduced overtime by 30% by promoting team work and ensuring the team had the tools needed to do their job.
  • Instrumental with department Disaster Recovery efforts
  • Supervised and coordinated projects for external auditors and examiner evaluations. (AML/OFAC/Vendor Management)
  • Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.
Operations Supervisor-Lockbox Wholesale / Remittance Processing , 03/1994 to 11/2005
KeyBank National Association Cleveland, OH
  • Supervise a staff of 20 full time employees      
  • Direction and management of 1st shift operational functions
  • Oversee (CSO'S), Customer Service (SRTS) and interact directly with internal and external clients          
  • Attend client visits with Cash Management Sales to retain profitable client relationships  
  • Single point of contact for complex customer service issue
  • Responsible for hiring, training and over-seeing employee performance          
  • Employ continuous improvement tools to develop employee job performance  
  • Responsible for work -flow and meeting critical service level agreements
Bachelor of Science: Finance/Economics, 1994
Chancellor University - Cleveland, OH
Undergraute Courses: Business, The Ohio State University - Columbus, OH
High School Diploma: Retail Merchandising, 1988
Jane Addams Business Career Center - Cleveland, OH

Fair Housing Law

Tax Credit Compliance       

Foreclosure Intervention /Default Counseling

Learn and Earn Budgeting      

International Event and Wedding Planner    

National Clearing House Association 

Toast Masters

Computer Applications
Proficient in the use of Microsoft Office products(Excel, Word, Powerpoint) Linux Mint windows 7and 8 operating systems, Salesforce, Hopeloan Portal, Save the Dream, FannieMae, databases, Donor Perfect, Commercial Loan System (CLS), Open Office, Image Scan, Website Development, Kronos, Key Total Treasury (KTT), Donor Perfect, Electronic Social Networking, Print Shop, Adobe, Event Software, MITS/XACKTCLAIM (Medical billing databases), Hometracker and Edge software
Computer Skills
Volunteer/Community Involvement