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Professional Summary
Support Specialist focusing on the support of process or technical related problems for customers. Experience ranges from customer technology support to management of service level agreements supporting multiple Fortune 500 companies as well as small independently owned businesses. My strengths include customer service, technical support, problem analysis, and monitoring production.
Skills
  • Windows and Linux
  • Website and portal monitoring
  • Technical specifications creation
  • Excellent communication skills
  • Maintenance and repair
  • Troubleshooting
Work History
Security Analyst 2, Technology, 03/2018 to 07/2019
 Comcast – Centennial, CO
  • Support and operate multiple security-based applications including Genetec, AMAG, Prowatch, Entre, and RemoteLink.
  • Provide all IT hardware and software assistance to my team when needed.
  • Provide support to end users via email, Skype, and telephone.
  • Collaborate with vendors to locate replacement components and resolve advanced problems.
  • Resolve a diverse range of technical issues across multiple systems and applications for customers and end-users across 3 time zones.
Rep 3, IT Support, 05/2015 to 03/2018
 Comcast – Centennial, CO
  • Received promotion to senior technician within 18 months ·  
  • Researched, troubleshot and resolved complex problems independently.       
  • Reviewed technical documentation and procedures.
  • Served as West Division subject matter expert for network account provisioning
  • Used scripting skills to contribute to internal tools.
  • Managed high level administrative tasks for email as West Division Exchange administrator
  • Defined and documented technical best practices.
Advanced Product Support Coordinator, 04/2013 to 05/2015
 Comcast
  • Ensure order coordination, verification and corrections are completed within defined service level agreements.
  • Work with the senior sales team to ensure customer orders are processed appropriately.
  • Assist with incubating process for new products during the early phases of introduction.
  • Manage strategic accounts.
  • Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
  • Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels.
  • Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.
  • Review contract and validate services with customers to ensure accuracy.
  • Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
  • Navigate through multiple systems to build, track and monitor orders.
  • Interface with various levels of sales, operations, project managers, and other functional groups to ensure order flows appropriately.
This resume is created in 7 minutes.
Professional Summary
Business Analyst accomplished in mortgage, financial and business process performance analysis. Highly organized, effective leader and communicator. Technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.
Work History
Business Analyst, 2013 to 2015
 Colorado Business Bank – Denver, CO
  • Streamlined and enhanced workflow for corporate compliance and human resources that automated decisions, prioritized work and eliminated application vulnerability.
  • Delivered file sharing system which increased efficiency and improved the customer experience.
  • Collaborated with business unit staff, external business partners, and key IT staff members for the purpose of planning, directing, controlling and maintaining an effective recovery testing plan.
  • Implemented changes to the loan origination system that resulted in a reduction in turnaround times by 17%.
  • Conducted research and provided continued business analysis to enhance existing web applications.
  • Consolidated up to ten manual processes in a centralized automated complaint form, created user guides and trained business units.
  • Documented policies and procedures on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Led weekly Scrum planning meetings to develop business analytical strategies and define project delivery goals.
  • Collaborated with cross functional teams to translate requirements into enterprise solutions.
  • Developed and negotiated contracts and service-level agreements (SLAs) for external IT disaster recovery service providers.
  • Analyzed data, managed penetration testing cycles, performance reports, business process changes and co-ordination of user acceptance testing.
  • Revised plans as needed to meet business continuity goals and requirements
Business Analyst, 2005 to 2012
 Aurora Bank – Lone Tree, CO
  • Maintained current loan and pricing information on the online banking website.
  • Orchestrated the execution of the disaster recovery plan(s) when a business or IT disruption occurs.
  • Managed up to 15 diverse applications, 10 business units, and P&L responsibilities.
  • Assessed, defined and documented business process flow and system design for web technologies.
  • Implemented E alerts system which improved website traffic by 21%.
  • Researched and resolved or escalated problem tickets to settle user issues.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Performed data governance, documentation, testing, implementation and user support for platform transitions.
  • Provided base level IT support to non-technical personnel within the business.
  • Conducted interviews with key business users to collect information on information systems and user reporting requirements.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
  • Created and executed system and integration test scripts. 
  • Supported database of loan applicants' credit histories, corporate financial statements and other financial information.
Skills
  • Workflow analysis
  • Operational assessment
  • Cross-functional teamwork
  • Project management
  • Requirements gathering  
  • Application support 
  • Change management 
  • Identifying best practices
Education
Bachelor of Science: Information Technology University of Phoenix - Aurora, CO
Technical Competencies

Software: MS Office (Word, Excel, Visio, Project, Power Point) SharePoint, Drupal

Languages: Java, .Net, HTML, SQL

Tools: Jira, Caliber, Altova XMLSpy, SnagIT, Adobe Photoshop

Database: Oracle, MicrosoftSQL Server, Access

This resume is created in 7 minutes.
Summary

Talented event planner and strategic political consultant possessing a solid understanding of contemporary trends, underserved populations' needs, social and political flow, and fundraising. Excels at building dynamic teams that achieve continuous process improvement and create successful events. Dedicated and skilled in community building, inclusiveness, and budgeting. Manages multiple projects under tight deadlines simultaneously. 

Skills
  • Contract Negotiation
  • Strategic Planning
  • Team leadership and supervision
  • Budget management
  • Marketing and Promotion
  • Crisis Management
  • Client Relations
  • Event Planning and Execution
  • Strong Interpersonal Skills
  • Persuasive Writing
  • Community Outreach and Management
  • Public Speaking
Experience
Bryan Allen Events | Sacramento, CA Event Manager 10/2018 - Current
  • Maintained close communication with clients to mitigate service issues
  • Administered contracts to deliver outstanding vendor coordination, timeline development, and day of coordination services
  • Designed contracts, collected fees and booked venues for events
  • Built robust vendor network to secure cost-effective, high-quality products
  • Planned and managed budget of over ! million dollars
  • Lead teams of 10 during multi day events
  • Worked with corporate groups, medical teams, entertainment agents, and executive teams
Sacramento LGBT Community Center | Sacramento, CA Events Manager And Pride Director 01/2018 - 10/2018
  • Plan and execute small to large sized events (up to 22,000)
  • Create and execute the Sacramento Pride's $350,000 budget
  • Increased Sacramento Pride's attendance by 30% in one year
  • First US Pride Director to successfully negotiate with Black Lives Matter
  • Work with key members of the community to ensure active participation of events
  • Negotiate and secure all permits, insurance, and contracts with vendors, entertainment, and contractors for all events
Capitol Campaigns | Sacramento, California Political Consultant 08/2016 - Current
  • Received 3 promotions and taken on office management responsibilities
  • Develop fundraising and media relations strategies for 15 clients
  • Plan and execute political fundraisers for over 30 events for Sacramento political leaders and political clubs
  • Develop marketing and community relations
  • Hire and manage mid- sized project teams
  • Advised officials and civic bodies on political topics and trends
UC Davis 48th – 49th Annual Whole Earth Festival | Davis, California Craft Booth Coordinator 10/2016 - 06/2017
  • Raised over $ 200,000 of festival's income towards our $500,000 budget
  • Recruit, train, and manage volunteer team of 30
  • Develop and maintain relationships with school administrations, vendors, and staff
  • Facilitate non-violence workshops for staff and volunteers
  • Craft a to-scale map of 200 booths and 3 stages according to state and school regulations to fit over 30,000 festival attendees
Forward Observer | Sacramento, California Summer Research Analyst 06/2016 - 09/2016
  • Researched policy via state and local libraries, state hearings, databases, and archives  
  • Filed, organized, indexed, and maintained critical topical information 
  • Analyzed opposition research for clients, including the Japanese Consultant 
  • Historical research for the book 'The Watergate' by Joe Rodota to be released early 2018
Dream Life Farms | Martinez, California Boardmember 06/2012 - 06/2015
  • Acquired and managed nonprofit status
  • Planned and executed small fundraising events on the organization's campus
  • Stewarded donor relationships
  • Created donor material and all written communication
Johan Klehs & Company, Inc. | Sacramento, California Legislative Analyst 02/2010 - 06/2011
  • Tracked, analyzed, and created reports on bills passing through the legislature
  • Scheduled and planned fundraising events for local and California State officials
  • Represented clients in state hearings and meetings with California legislators
  • Provided office support; including scheduling, office management, planning, ordering, and editing
Education
University of California - Davis | Davis, California Bachelor of Arts in Communication Studies & Political Science
Special Positions and Volunteer Work

Consulting Pride Director - Sacramento Pride - 2019

Status of Women at Davis Administrative Advisory Committee Appointee 2016 – 2017

Crisis Line Advocate – Empower Yolo 2016 – 2017

Phi Theta Kappa – Honor Society 2013 – 2017

Guest Speaker – UC Davis Take Back the Night 2016

Peer Coach – Diablo Valley College Forensics 2012 – 2015

Spotlight Speaker - Diablo Valley College Speech Night 2012 – 2015

Political Science Guest Lecturer – Sacramento City College 2011

Administrative Volunteer – Jerry Brown Transition Team 2011

Technical Skills and Qualifications

Cvent, Jeera, Asana, Microsoft Office Suite, WordPress, PowerPoint and Access, Photoshop, Outlook, Google Suite, LegInfo, CaipitolTrack, Nexis, Raiser's Edge, Eventbrite, MailChimp, Vertical Response, Canva, Facebook, Instagram

This resume is created in 7 minutes.
Professional Summary

Skilled Billing Professional with over 10 years of industry experience. Self motivated, detail oriented individual who portrays a high level of professionalism. Ability to multi task with strict deadlines as well as maintaining a high level of accuracy. Productive team player desiring increased responsibility and professional growth.

Work History
Medical Claims Processor, 09/2019 to Current
 Maestro Health Inc. – Charlotte, NC
  • Analyze and process claims according to medical benefits, plan provisions and provider contracts.
  • Review requested medical documentation pertaining to medical necessity, patient notes and treatment plans.
  • Process refunds and claim adjustments with varying complex issues.
  • Handle yearly group renewals making sure all required claims are processed before final check run.
  • Manage large volume of medical claims on daily basis while maintaining accuracy and quality of data entered into the management system.
  • Manually enter claims received via fax, email, etc.
Financial Services Professional, 07/2018 to Current
 LPL Financial – Fort Mill, SC
  • Work directly with Financial Advisors to resolve escalated issues and improve operations.
  • Execute wire transfers, journals, investment disbursements and stop payments
  • Educate Advisors/End Clients with account opening process for Brokerage and Advisory accounts according to the need.
  • Resolve and assist with incoming and outgoing account transfers
  • Assist and educate Advisors with Clientworks Software system
  • Process various forms, applications and documents
  • Handle inquiries via telephone and email.
Cobra Analyst, 07/2017 to 07/2018
 Coresource Inc. – Charlotte, NC
  • Set up continuation of benefits for employees and dependents
  • Set up COBRA benefits, life, retiree and DU31 billing as well as FMLA.
  • Process enrollments, changes, billing and eligibility
  • Verification of benefits and vendor updates
  • Analyze all group renewals and termination request for completeness
  • Daily lockbox posting, bank reconciliation and balancing
  • Process refunds and reimbursements
  • Assist COBRA participants with questions or issues through COBRA department que.
Billing & Eligibility Specialist/Operational Account Management, 06/2012 to 02/2017
 Key Benefit Administrators – Fort Mill, SC
  • Processed and created client billing invoices
  • Prepared monthly billing reconciliation reports.
  • Processed eligibility changes, terminations and enrollments as well as addressed any billing discrepancies.
  • Manually calculated billing credits, arrear charges, reimbursements and adjustments
  • Monthly collection and follow-up calls to clients in the at risk status
Cobra Administrative Specialist, 02/2008 to 06/2012
 Key Benefit Administrators – Fort Mill, SC
  • Set up continuation of benefits for employees and dependents that have lost coverage.
  • Verification of eligibility and benefits, handled lockbox payments, updated insurance carrier information for claim processing, processed refunds, reimbursements and adjustments.
  • Handled workers comp and leave of absence accounts, full time student status and dependent verifications, incoming and outgoing calls.
Claims Analyst, 02/2002 to 03/2006
 Cigna Healthcare – Charlotte, NC
  • Researched, analyzed and calculated claims of varying complexity in accordance with plan provisions, provider contracts and fee schedules within a timely manner.
  • verification of benefits
  • Coded claims utilizing ICD-9, HCPCS and CPT codes.
  • Worked closely with HCFA and UB92 claim forms both auto adjudicated and manually.
  • Processed claim denials, appeals, reimbursements and adjustments.
  • Daily use of medical terminology
Skills

Travis Cobra, Vipr, Rims, KBAS, Benbilling, CobraEAS, PowerStepp, Clientworks, Beta, US Bank, RemitPro, Branch Deposit Tool
Excel, Windows, Word, Power Point, CIC
Education
H.S., Diploma Olympic High School - Charlotte, NC
Carolina Beauty College - Charlotte, NC

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