Leasing Agent resume examples

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Skillful Leasing Agent resume

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Cristina L. Caruso
Professional Summary

Bilingual Leasing Professional who takes pride in developing positive relationships with those she encounters to create the most meaningful customer experience. Eager to develop and apply new skills through work that challenges me and encourages others to do the same. Professional experience consists of property management with a focus in student housing apartment sales.

Bachelor of Arts: Criminology, May 2019
Florida State University - Tallahassee, FL
  • Minored in Business 
Work History
Leasing Professional, 07/2017 to Current
Forum At Tallahassee Tallahassee, FL

·       Generated over $1.2 million in revenue over the course of the properties 10-month leasing season. 

·       Promoted to Leasing Professional after consistently meeting weekly and monthly sales quotas.

·       Led the team in leases signed week over week in year one; remained on pace to do the same in year two.

·       Tailored my sales approach during on site property tours to fit the needs of each unique prospect.

·       Participated in traffic driving initiatives both on site and during on campus marketing.

·       Practiced persistent but calculated follow up with prospects to drive urgency around property deadlines.

·       Provided a positive living experience to encourage retention through on site resident events. 

·       Demonstrated excellent critical thinking skills while resolving resident conflicts and on site disputes.

Caregiver, 06/2013 to 05/2017
Christ The Redeemer Catholic School Houston, TX

·       Responsible for providing an engaging and encouraging learning environment for kids ages 2-6 years old.

·       Diversified my approach to coaching and educating depending on the responsiveness of each individual.

·       Communicated openly with parents when highlighting the positives and negatives of their child's day.

·       Hosted weekly events to encourage engagement with parents and illustrate of the services we provide.

Sales Associate, 06/2014 to 08/2016
Avon Beauty Center Houston, TX

·       Uncovered the unique needs of each individual who entered our store to illustrate the products we carried that best fit them and why. 

·       Responsible for maintaining a welcoming storefront appeal to best highlight the products we carried.

·       Encouraged both positive and negative feedback from our customers to ensure we had a dynamic understanding of whether or not our cliental felt heard and their needs were being met.

  • Proficient in Word/Excel/Powerpoint
  • Bilingual – Reads and Writes Fluently in Spanish/English
  • Superior Customer Service Skills
  • Excellent Work Ethic and Keen Attention to Detail
  • Needs Identification and Analysis
Extracurricular Experience

Varsity Track & Cross Country                                                                                                                                                                                                                              August 2011 – May 2015

Animal Refugee Volunteer, Costa Rica                                                                                                                                                                                                                                      Summer 2017

Boys and Girls Club Volunteer                                                                                                                                                                                                                                                   Summer 2016


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Job-winning Leasing Agent resume

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James P. Ziltz
Dynamic, well-respected real estate leader recognized for exceeding sales and revenue goals, managing sales teams, and outperforming annual budgets. I am adaptable with a proven history of forecasting change in market conditions and identifying viable solutions. My career has been fueled by developing new relationships, building effective partnerships and strategies, and managing relationships for continued growth. My passion for connecting products to the marketplace in a rapidly growing industry will be instrumental in improving efficiencies, productivity, and profitability.
Professional Skills
  • Proven sales leader and manager
  • Sales process and performance management
  • Project management
  • Influential negotiator
  • Team collaborator
  • Strategic problem solver
  • Visionary leader
  • Creative marketer
  • Approachable communicator and presenter
  • Organized with attention to detail
  • Proficient in financial statement review
  • Tech Expert - CRM, Mac/PC, Microsoft Office
Compass Chicago, Illinois Senior Broker 07/2019 to Current Tenacious broker representing career sales in excess of $100 million. Compass is building the first modern real estate platform, pairing the industry's top talent with technology to make the search and sell experience intelligent and seamless. 
Berkshire Hathaway HomeServices KoenigRubloff Chicago, Illinois Vice President, Sales Manager 03/2018 to 07/2019
Responsible for the operations of a branch office and managing the activities of a 60 person sales team and support staff engaged in the sale of residential real estate. Recruited, trained, and led sales development and the support of homeownership services including mortgage, title, and insurance. Consistently exceeded sales and revenue goals while managing office budget. Built and curated a culture of inclusion and growth with a unique ability to forecast variables in the market and identify strategies to maintain and exceed the team's goals. 2018 - Manager Rookie of the Year. 2018 - Top Office, Revenue ROI.
Berkshire Hathaway HomeServices KoenigRubloff Chicago, Illinois Broker 03/2010 to 07/2019 Honored with the prestigious Chairman's Circle award, reserved for the top 2% of entire global network. Prepare detailed financial and market analyses for both buy and sell side opportunities to initiate transactions. Prepare and negotiate purchase and sale contracts while leading due diligence processes, coordinating attorneys, lenders, intermediaries, and third party service providers. Well regarded liaison for national developer successfully representing five communities in the Chicagoland area. Responsible for exceeding sales goals, broker and community outreach, events, marketing promotions, presenting grand openings and new phases to the real estate community, and working closely with sales team. Assist with competitive analysis of the marketplace, including new construction communities and the resale market for sales comparison and land acquisition analysis.
Prime Property Investors, LTD Naperville, Illinois Property Management and Leasing 03/2010 to 03/2011
Residential sales and management of a Class A, 281 unit property. Contract negotiation, preparation, and execution. Analysis and retail negotiation of renewals - Assisted in maintaining 100% occupancy with low turnover rates.
Advantage Financial Partners, LLC Glendale Heights, Illinois Asset Manager 03/2007 to 03/2010 Analyzed and purchased investment opportunities in the Chicago and Phoenix marketplaces. Managed a portfolio of residential single-family and multi-family properties that were retained as assets. Developed and managed unique financing programs to enable short-term funding solutions as part of our disposition strategy.
Education and Training
Bachelor of Science: Marketing 2011 University of Illinois, Chicago, Illinois
  • Finance and real estate economics concentration 
  • University of Illinois academic excellence award recipient
  • EdVenture Partners - Second place in nation
Interests and Philanthropy
Beyond work, I maintain regular involvement on a number of boards and foundations dedicated to Equality, Animal Welfare, and Children who face differences. Including but not limited to:
  • Face the Future - Associate Board Member
  • Heartland Alliance - Contributor
  • Howard Brown Youth Center - Contributor
  • Michiana Humane Society - Contributor, Volunteer
  • Sunshine Kids - Contributor 

Top Leasing Agent skills

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Experienced Leasing Agent resume

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La'Quitta Moore

13+ years customer service experience

Strong Interpersonal Skill

First Aid Trained

Event planning

Adult/children AED and CPR

Emergency situations management

Lead2Lease Experience

Conflict resolution


Staff training and development

Superior communication skills

On-site experience

Yardi experience

LRO Experience

Policy enforcement skills

Senior Sales Consultant (Assistant Manager) , 08/2017 to Current Holland Residential Los Angeles, CA

Meet incoming prospects and provide immediate assistance while listening to customer needs and preferences to provide accurate advice on finding the perfect apartment

Work with the legal team, maintenance and property manager to produce SODA packets

Follow up with any residents whom have unpaid rent while sending and filing 3-days notices to pay rent or quit

Manage leasing staff ensuring all follow ups were made to ensure all occupancy goals are made
Implement a consultative selling approach on all inbound/outbound calls
Produced over $1.5 million in net sales volume during an average year..
Collaborate closely with peers, property manager, leasing consultants, maintenance crew and concierge to discuss and resolve resident and building issues quickly and effectively

Address and resolve all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants

Gather, prepare, operate and maintain all equipment and supplies necessary for planned resident activities

Conduct tours of vacant luxury apartment homes for prospective tenants to detail and promote property advantages, features and accommodations

Remain aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes

Check rental eligibility by following On-site's verification process

Work with building owners to enhance business plans, streamline costs and implement strategies to maximize tenant satisfaction and prevent vacancies

Flight Attendant, 03/2015 to 07/2017 Delta Air Lines Los Angeles, AZ

Provide for the safety of passengers and manage in-flight emergencies and security in accordance with standard emergency procedures and practices

Instruct passengers on all safety and emergency procedures and answer any questions

Conduct pre-flight and post-flight inspection of aircraft in accordance with Federal Regulations and In-flight Service Manual to ensure all  proper equipment are aboard and in working order

Demonstrate ability to effectively respond to medical emergencies and administer First Aid and CPR

Supervise the operation of the additional flight attendants aboard the aircraft while performing most of the same duties  

Listen, empathize, apologize and calmly assist in resolving customers concerns

Professionally attend to all passenger needs such as distributing food, beverages, blankets, and pillows


Leasing Agent 01/11-05/13 Leasing MGR 10/14-03/15, 01/2011 to 03/2015 MEB Management Mesa, AZ

Conduct apartment tours for potential tenants and answered any questions
Manage all day-to-day activities involving tenants, subcontractors and property management
Establish and implement leasing goals while managing an effective lease expiration program
Fully abstract all leases and enter all pertinent information into the Yardi management system.

Promote the property to businesses in the local area through marketing collateral, phone calls and email messages

Settle tenant conflicts in the most effective manner possible

Promote a high level of customer service and assistance by greeting clients,  responding to concerns, showing units and quickly resolving issues 

Show tenants around properties, highlighting features and redirecting concerns to capture interest

Process background checks on applicants

Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants ans prospects

Assistant Business Manager, 05/2013 to 09/2014 Alliance Residential Company Phoenix, AZ

Organize files, develop spreadsheets, fax reports and scann documents
Create weekly and monthly reports

Perform management tasks (rental adjustments, resident communications, prospect communications, and marketing)

Train and develop leasing consultants on an on-going basis

Submit delinquency accounts to lawyers & processed Evictions to completion

Work closely with Property and Service Managers on property issues 

Manage the preparation of all tenant correspondence, including late payment notices

Compile and deliver monthly reports to corporate office
Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Directed collection of more than $950.00 in monthly income with consistently high payment rates

Education and Training
High School Diploma Tempe Accel. High Tempe, AZ, USA
Some College (No Degree): Massage Therapy National Holistic Institute of Massage Therapy Studio City, CA
Activities and Honors

UMOM Fundraiser Volunteer- 2014 

Monthly Donations to the Delta Care's Fund - 2015-2017 Atlanta, GA 

Handmade blanket donation to Children's Hospital- 2015 Atlanta, GA 

90% Pass Completion of Delta Fly Right- 2015 Atlanta, GA