Leasing Assistant resume examples

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Skillful Leasing Assistant resume

Cristina L. Caruso
Professional Summary

Bilingual Leasing Professional who takes pride in developing positive relationships with those she encounters to create the most meaningful customer experience. Eager to develop and apply new skills through work that challenges me and encourages others to do the same. Professional experience consists of property management with a focus in student housing apartment sales.

Education
Bachelor of Arts: Criminology, May 2019
Florida State University - Tallahassee, FL
  • Minored in Business 
Work History
Leasing Professional, 07/2017 to Current
Forum At Tallahassee Tallahassee, FL

·       Generated over $1.2 million in revenue over the course of the properties 10-month leasing season. 

·       Promoted to Leasing Professional after consistently meeting weekly and monthly sales quotas.

·       Led the team in leases signed week over week in year one; remained on pace to do the same in year two.

·       Tailored my sales approach during on site property tours to fit the needs of each unique prospect.

·       Participated in traffic driving initiatives both on site and during on campus marketing.

·       Practiced persistent but calculated follow up with prospects to drive urgency around property deadlines.

·       Provided a positive living experience to encourage retention through on site resident events. 

·       Demonstrated excellent critical thinking skills while resolving resident conflicts and on site disputes.

Caregiver, 06/2013 to 05/2017
Christ The Redeemer Catholic School Houston, TX

·       Responsible for providing an engaging and encouraging learning environment for kids ages 2-6 years old.

·       Diversified my approach to coaching and educating depending on the responsiveness of each individual.

·       Communicated openly with parents when highlighting the positives and negatives of their child's day.

·       Hosted weekly events to encourage engagement with parents and illustrate of the services we provide.

Sales Associate, 06/2014 to 08/2016
Avon Beauty Center Houston, TX

·       Uncovered the unique needs of each individual who entered our store to illustrate the products we carried that best fit them and why. 

·       Responsible for maintaining a welcoming storefront appeal to best highlight the products we carried.

·       Encouraged both positive and negative feedback from our customers to ensure we had a dynamic understanding of whether or not our cliental felt heard and their needs were being met.

Skills
  • Proficient in Word/Excel/Powerpoint
  • Bilingual – Reads and Writes Fluently in Spanish/English
  • Superior Customer Service Skills
  • Excellent Work Ethic and Keen Attention to Detail
  • Needs Identification and Analysis
Extracurricular Experience

Varsity Track & Cross Country                                                                                                                                                                                                                              August 2011 – May 2015

Animal Refugee Volunteer, Costa Rica                                                                                                                                                                                                                                      Summer 2017

Boys and Girls Club Volunteer                                                                                                                                                                                                                                                   Summer 2016

                                                

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Job-winning Leasing Assistant resume

Yiwen Li
Education and Training
2020 University of California, San Diego La Jolla, CA Bachelor of Science Probability And Statistics Double Economics

Honor: Triton Research & Experiential Learning Scholars

Skills
  • Python, Matlab, Java, Javascript, Latex, R studio, Stata
  • DB Visualizor, IBM WCA/Cloud, Watson Studio, Amplitude, Segment
  • Advanced Statistical Analysis (A/B Testing, time series)
  • Agile methodology and Design Thinking
Experience
Data Scientist/Cognitive Software Developer, 01/2020 Current IBM
  • Build domain specific data science solutions using Python, Statistical packages, Deep and Machine Learning algorithms and frameworks like TensorFlow, Keras, and PyTorch, database (SQL) and other data mining tools.
  • Design and develop next generation enterprise ready capabilities in the Artificial Intelligence (AI) and Machine Learning (ML) category by working on products such as the Model Asset eXchange (MAX) and IBM Cloud Watson Machine Learning.
  • Apply a diverse set of tactics, including statistics, quantitative reasoning, and machine learning to solve problems as well as independently research and produce actionable insights.
  • Manage Weekly Metrics reports, keep track of team's change of assets and maintain Amplitude database
    Work with business acumen, evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implementing solutions,
Student Researcher @ Ren's Lab, 09/2018 01/2020 Center for Epigenomics-UCSD Health La Jolla, CA
  • Developing quantitative framework to compare cell-type-specific regulatory vocabularies
  • ML Algorithms: LS-GKM, GKM SVM, DBSCAN, Big data analysis, data visualization(Scikit-learn, ggplot, PCA Analysis), manipulate biological data .fasta .bed files
Research Assistant @ Yuyan's Lab, 03/2018 01/2020 UC San Diego School of Medicine La Jolla, CA
  • Topic modeling on Hookah Bar Yelp reviews (LDA), Twitter data mining with Python, Content Analysis, Sentiment Analysis
Business Analysis Intern, 06/2019 08/2019 IBM San Francisco, CA
  • Find significant patterns of churn rate and help team make marketing campaign decision, create code patterns, ANOVA Testing
  • Generate code patterns for CODAIT DAX model team - text clustering and concept abstractness
  • Deploy GDPR contract and application on IBM developer app
  • Provide feedback to Offering Management team on IBM Q Experience and Execute Developer Advocacy Meetup Events
Data Scientist Intern @ Data Modeling Team, 06/2018 07/2018 TalkingData Beijing, China
  • Use Spark analyze huge amount of data (around 3T) with Random Forest model, predict home and work locations of users to help DIDI/Uber better navigate customer market - 68% Accuracy
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Experienced Leasing Assistant resume

BlainePorth-Henderson23217 NE 229th StreetBattle Ground98604(360) 977-8620hendersonblaine@gmail.comWA
Professional Summary

A motivated and experienced individual who is earnest, driven, and resourceful with experience in property management adept at overseeing staff, property budgets, financial revenue management, and maintenance teams and acting as a liaison between residents to provide the overall highest quality of service to our residents, vendors, and visitors alike.

Work History
IDM Companies - Community Manager Vancouver, WA 11/2019 - Current
  • Effectively managed team of four employees, including maintenance and activities personnel
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Collected rental payments from residents and kept meticulous records of delinquent accounts
  • Oversaw four-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Evaluated property conditions and recommended improvements
  • Developed and implemented tactical marketing plans
  • Trained leasing professionals on regulatory requirements, company policies and office procedures
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Boosted occupancy 5% by leveraging market knowledge and successful promotional strategies
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Created and submitted daily reports on leasing activities
  • Handled disciplinary actions, performance appraisals and terminations of company staff
Invest Develop Manage, LLC - Assistant Community Manager Vancouver, WA 12/2018 - 11/2019
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Assisted with cost reduction efforts for turnover, property maintenance, and office expenses
  • Administered operations to handle needs of more than 2000 residents across 450 homes
  • Audited files and reported any issues requiring follow-up to property manager
  • Maintained original leases and renewals for the management office
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Verified that all customer complaints were handled promptly and appropriately
  • Identified and monitored budget expenses for accuracy and future forecasting
Holland Partner Group - Community Operations Vancouver, WA 06/2018 - 07/2018
  • Dedicated to working closely with all on-site staff
  • Prepare and records all property notices such as 3-day, 10-day, balance due, NSF, and renewals
  • Remain up-to-date on all state laws regarding non-payment and delinquent accounts
  • Ensure compliance with Holland policies and procedures
  • Understand and apply principles of Fair Housing
  • Responsible for understanding Landlord-Tenant laws
  • Process accounts payable in a consistent and timely manner with approval of the Property Manager
  • Attend and participate in training programs as required
  • Represent the community and Holland in a professional manner at all times
  • Complete the daily input of leasing, audit daily deposits, weekly payable batches, and activity for the property
  • Maintain Resident electronic files according to Holland Standard Operating Procedures
  • Perform all other duties as directed by the VP of Accounting
Invest Develop Manage, LLC - Lead Leasing Consultant Vancouver, WA 09/2017 - 06/2018
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
  • Assisted with cost reduction efforts for turnover, property maintenance, and office expenses
  • Administered operations to handle needs of more than 2000 residents across 450 homes
  • Audited files and reported any issues requiring follow-up to property manager
  • Maintained original leases and renewals for the management office
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Verified that all customer complaints were handled promptly and appropriately
  • Identified and monitored budget expenses for accuracy and future forecasting
Mission Rock Residential - Assistant Property Manager 11800 NE 124th Ave, Vancouver, WA 98682 07/2017 - 09/2017
  • Introduced and monitored effective lease renewal programs
  • Carefully screened applicants for residency
  • Analyzed and evaluated monthly and quarterly financial statements
  • Verified that all resident complaints were handled promptly and appropriately
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Maximized rental income while minimizing expenses through effective planning and control
  • Followed up on delinquent tenants and coordinated collection procedures
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Communicated with landlord regarding building and tenant issues
Mission Rock Residential - Leasing Consultant Vancouver, WA 04/2016 - 07/2017
  • Introduced and monitored effective lease renewal programs
  • Maintained a sufficient Number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies
  • Maintain accurate and in depth knowledge of the community, marketing practices, general property maintenance
  • Understand Federal and State Fair Housing regulations, OSHA regulations, MSDS, local and Federal Employment regulations
  • Oversee monthly quality control of property's outreach marketing
  • Manage property's client relations and effectively maintain resident communication via email, social media, newsletters, etc
Princeton Property Management - Leasing Consultant 7831 SE Lake Rd #200, Portland, OR 97267 02/2016 - 04/2016
  • Completed final move-out walk-throughs for tenants
  • Introduced and monitored effective lease renewal programs
  • Verified that all customer complaints were handled promptly and appropriately
  • Understand Federal and State Fair Housing regulations, OSHA regulations, MSDS, local and Federal Employment regulations
  • Maintain property occupancy through creative marketing ideas and renting apartment homes
  • Maintain Guest information for future follow-up and record keeping regulations
  • Greet potential residents, provide information and show apartments available for rent
  • Maintain and invent marketing campaigns when needed for vacant units
  • Assist with Resident Retention Projects as required
Education
2015 Union High School 6201 NW Friberg-Strunk Street, Camas High School Diploma
2017 Clark College 1933 Fort Vancouver Way, WA 98663 Associate of Arts: General Studies
  • Coursework in Human Resources Management
  • Coursework includes Speech and Communication, Sociology and Psychology
  • Coursework in Management Information Systems
  • Dean's List Annually
Portland State University Portland, OR Bachelor of Applied Science: Business Administration
  • Demonstrate ability to communicate effectively and use the language, tools, concepts and models of management applicable to the professional/technical discipline.
  • Demonstrate ability to apply critical thinking and knowledge in a field-specific context.
  • Demonstrate an understanding of management roles and the nature of leadership.
  • Analyze systems for planning and decision-making.
  • Prepare and complete cost control processes including the ability to establish a budget, prepare cost reports, and forecast expenditures.
  • Employ new and developing information technologies.
  • Acquire, organize, analyze, and interpret information and data to make informed, reasoned, equitable decisions.
  • Identify and describe human behavior in an organizational setting.
  • Identify and analyze human resource systems for employment, compensation and training.
  • Institute and facilitate team-based problem-solving environments.
  • Develop and articulate a statement of values or code of ethics.
  • Demonstrate a knowledge of the community and an understanding of issues related to diversity.
Skills
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Experience with Yardi Voyager, TenantTech, On-Site, Entrata, Yieldstar, Leasestar
  • Familiar with Fair Housing laws and Landlord/Tenant Laws
  • Effectively Managing Leasing Quotas
  • Quality Control of Outreach Marketing
  • Damage Control for Proper Resident Relations
  • Efficient and Organized Principles of Accounting
  • Customer Relations and Leadership
  • Ability to Properly Articulate Local Housing Laws and Legal Procedures
  • Effective Communication Skills
  • Marketing Outreach
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