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Professional Summary
Highly-motivated and goal oriented, seeking a position that offers the training and opportunity necessary to become successful and grow within the company. My positive attitude, passion for gaining knowledge, organizational skills and strive for perfection will surely be a great benefit to your company.
Skills
  • Punctual
  • Office Management
  • Customer service-oriented
  • Excellent communication skills
  • Strong work ethic
  • Accurate, organized and dependable
  • Eagerness to learn, grow and excel
  • Professionalism and confidentiality
Work History
Customer Service Representative/Sales 02/2018 to Current
Atemp Heating & Cooling Clackamas, OR
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Administrative Assistant/Junior Loan Processor 01/2016 to 01/2017
Academy Mortgage - Lake Oswego Lake Oswego, OR
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Responsible for all new hire set up.
  • Organized and filed all loan documents.
  •  Prepared initial disclosures and verified all information was correct.
Leasing Consultant 01/2015 to 01/2016
Affinity Property Management Portland, OR
  • Completed initial and final walk-throughs with residents.
  • Carefully screened applicants for tenancy.
  • Followed up on delinquent residents and coordinated collection procedures.
  • Processed all rent and utility payments at the beginning of each month.
Leasing Consultant 01/2014 to 01/2015
Trinity Property Consultants Portland, OR
  • Communicated effectively with owners, residents and on-site associates.
  • Carefully screened applicants for tenancy.
  • Completed final move-out walk-throughs for tenants.
  • Processed rent and utility payments at the beginning of each month.
Administrative Assistant 01/2007 to 01/2015
MEC Northwest Canby, OR
  • Responsible for maintaining an accurate and up to date log containing information for all new hires, applicants, and terminated employees for affirmative action purposes.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and filtered all incoming calls while recording accurate messages.
Education
High School Diploma 2006 Wilson High School - Portland, OR
This resume is created in 7 minutes.
Objective

Experienced Leasing Consultant II seeking new challenges in which my acquired skills and knowledge can be use to contribute to the teams success in achieving goals and excellent prospect relationships. Where I will provide a strong understanding of the property and market trends. Recognized for inspiring team members to learn, excel and create an encouraging work environment.

Skills
  • Strong work ethic, self starter, and highly organized
  • Team leadership and training
  • Fair housing mandates
  • Leasing Reports
  • Pricing Strategy
  • Detail oriented with strong ability to multi-task
  • Market research and Analysis
  • Maintaining Closing Ratios
  • Property tours and inspections
Experience
07/2016 to Current
Leasing Consultant Irvine Company Playa Vista, CA
  • Proactively relays information in regards to the community appearance to maintain company standards.
  • Utilize consultative leasing approach to provide the upmost customers service.
  • Transitioned from community of 230 apartments to 1500 within a 8 month period.
  • Exceeded targeted sales goals by 215% and top sales produces for Q1 2018.
  • Managed all aspects of including greeting clients, understanding interactive active pricing tool, showing apartments, preparing leases and resolving resident issues.
  • Maintain an understanding of current market rates and comp awareness.
11/2010 to 06/2016
Assistant Manager Armani Exchange San Diego, CA
  • Managed staff of 15-20 sales associates
  • Hired, trained, developed and evaluated personnel to meet sales targets.
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Reported to the district manager regarding all store and staff issues.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
04/2007 to 11/2010
Assistant Manager Juicy Couture Pasadena
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
2001
High School Diploma
Rancho Bernardo High School - San Diego, CA
Certificate of completion Human Resources Training Armani Exchange - Los Angeles, CA
Certification of completion and Fair Housing training : Completed company leadership training program. Irvine Company - Los Angeles, CA
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Education
The Leasing Fair Housing Class BG Multifamily Houston, | 2018
  • Introducing on the multifamily industry
  • Leasing description, duties and responsibilities
  •  ABC's of leasing: Always be closing.
  • Introduction to fair Housing; Federally-Protected Classes 
  • Managing language barriers & Difficult Situations Conflict resolution.
  • BG Multifamily Keys to Success, track your time
GRADUATE COURSEWORK IN QUALITY MANAGEMENT - QM QUALITY MANAGEMENT - QM Sergio Arboleda University Bogotá, Bogotá, Colombia | 2007
ESL/TOEFL ESL/TOEFL English Street San Francisco, CA | 2003
BBA BACHELOR OF BUSINESS ADMINISTRATION Politécnico Grancolombiano Bogotá, Bogotá, Colombia | 1999
Associate of Applied Science ASSOCIATE OF APPLIED SCIENCE IN BANKING Politécnico Grancolombiano Bogotá, Bogotá, Colombia | 1997
Languages
  • English Spoken and written
  • Spanish Spoken and written
Professional Summary
  • Greeting prospects and quality by covering all criteria (ask questions; utilize complement guest cards etc)
  • Recording all telephone and in-person visits on appropriate reports.
  • Filing own guest cards and maintain according to established procedures.
  • Inspecting models and available " market ready" , communicate related service needs to Property Manager.
  • Demonstrating community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
  • Having  prospect complete application and security deposit in accordance with the company procedures and Fair Housing requirements.
  • Updating report, process applications for approvals(i.e., credit, check, rental history, etc) Submit processed applications  to the Community Manager of Approval. Follow up with applicant regarding status.
  • Ensure apartment ready for resident to move-in on agreed date..
  • Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
  • Assisting in monitoring renewals. Distribute and follow-up on renewal notices.
  • Monitoring advertising effectiveness. Gather information about market competition in the area and file.
  • Representing the company in a professional manner at all the items.
  • Administrative:
  • Designing effective training programs with the leaders.
  • Conduct evaluations to identify areas of improvement.
  • Supporting and mentoring new employers.
  • Accepting rental payments and give immediately to assistant community manager.
  • Typing lease and complete appropriate and input information on System accurately  and on timely basis. Review with the Community 
  • Assisting management team with other various tasks as required.
  • Resident Retention:
  • Receiving all telephone calls and in-person visits. Listen to resident request concerns and comments.
  • Completing maintenance Service Request and inform the maintenance team. Answer questions for residents about community repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. 
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Request on a weekly basis.
  • Maintaining open communication with property manager and maintenance supervisor.
  • Contributing to cleanliness and curb appeal of the community on continuing basis.
  • Assisting in planning resident functions as directed by the Community Manager.
  • Neighborhood Marketing:
  • Participating in outreach marketing activities on a regular basis to obtain prospective residents.
  • Advising residents of referral concessions (if permitted)
  • Assisting in placing resident, removing/updating banners, balloons, bandit signs, flags, etc.
  • Distributing Newsletters, pamphlets, flyer's, etc.
  • Conducting market surveys and shop competitive communities.
  • Demonstrating an ability to support and contribute to community team.
  • Demonstrating strong oral and written communication skills.
  • Operating telephone, personal computer/keyboard, Microsoft office included  Word, Excel, Power point and MS outlook, community software.
  • Participating training in order to comply with new or existing laws.
  • Flexible schedule, including weekends.
  •  Three years experience the  customer service.
  • Complied with expectations as demonstrated in the employee handbook.
Work History
CORVUS CONSTRUCTION INC Commercial Carpenter | Houston, Texas | June 2017 - Current
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Aligned and squared frames and forms for installation.
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Planned projects by identifying necessary equipment, tools needed, accurate take offs and required assistance.
Maribel Bonilla Fonseca - Loan Officer- OGI Mortgage Bankers Personal Assistant | Ontario, California | February 2017 - May 2017
  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Filed paperwork and organized computer-based information.
  • Maintained appropriate filing of personal and professional documentation.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Met or exceeded service and quality standards every review period.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Schedule of appointments for new clients and prospection of future clients.
  • Answered customers' questions regarding products, after-sales service.
  • Maintained friendly and professional customer interactions at all times.
  • Rapport with current clients and prospects of the Loan Officer
Munoz Transport Services Shipping Receiving | Hayward, CA | November 2016 - January 2017
  • Delivered to residential and commercial locations.
  • Dispatched for same-day pick ups.
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery
  • Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
Bulding Andromeda Leasing Consultant | Bogota, Colombia | February 2013 - October 2016
  • Secured an average of 95% rental agreements each month.
  • Completed final move-out walk-throughs for tenants.
  • Carefully screened applicants for tenancy.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Communicated effectively with owners, residents and on-site associates.
  • Maintained a sufficient Number of units so that they were market-ready at all times.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Evaluated and recommended changes in rental pricing strategies.
  • Communicated with landlord regarding building and tenant issues.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Scheduled contractors for maintenance issues.
  • Delivered emergency 24-hour on-call service for any tenant issues.
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
  • Planned special events such as lotteries, dedications and project tours.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained constant balance of property petty cash account.
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Professional Summary
Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Work History
Leasing Specialist 01/2014 to Current
InterSolutions Silver Spring, MD
  • Secured an average of 200 rental agreements each month.
  • Prepared and submitted PHAS Assessment and other funding applications.
  • Communicated regularly with key on and off-site tenant contacts to achieve 97% satisfaction (highest in region) with building and services.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Generated professional networks by engaging in professional, industry and government organizations.
Operations Control Center Coordinator 03/2013 to 01/2014
DYNIS LLC Columbia, MD
  • Change order generation and submission (pre MS 160 coordinate through Dynis CM).
  • Record keeping of WO invoices and submission of invoice per CBRE Work Order Guidelines.
  • Entered numerical data into databases in a timely and accurate manner.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
  • Reviewed and updated client correspondence files and scheduling database which increased client efficiency 75% within the year. 
Bookkeeper / Leasing Specialist 04/2010 to 03/2013
Chestnut Hill Apartments Temple Hills, MD
  • Established a QuickBooks accounting system to reflect accurate financial records.
  • Entered financial information and payments to guarantee that tenants and vendors paid accurately and on time.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Introduced new and efficient accounting, financial and operational systems which ended up being adopted across the entire organization. 
Administrative Assistant 08/2006 to 04/2010
National Geographic Society Washington, DC
  • Compiled company information and related material and distributed it to candidates.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Skills
  • Professional phone etiquette
  • Database management
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Project planning
  • Spreadsheet management
  • Certified Computer Office Assistant
  • Report development
  • QuickBooks proficient
  • AR/AP
  • Customer service-oriented
  • Outstanding interpersonal skills
  • Superior organization ability
  • Sales Experience
  • Filing and data archiving
Education
High School Diploma: 2005 Suitland High School - Forestville, MD