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Leasing Manager and Certified Trainer motivated by high occupancy and a high level of customer service. I am an expert in my field with multiple years of experience in both the Hospitality Industry as well as several years of ongoing customer service training. In the past I have not only dealt with customer service issues while maintaining a high level of standards, but have been able to ensure retention, increased occupancy , all done with a winning attitude. I am currently seeking an employer which will allow me to contribute outstanding customer service, while giving me a new challenging work environment that offers growth based on dedication and proven ability through results.
Lead2Lease, MRI, Yardi, PopCard and Outlook. Skilled in all guest relations, customer service, marketing, inside and outside sales.
Leasing Manager and Trainer Jan 2014 to Current
Leasing Manager & CTA, Lincoln Property Company - Scottsdale, AZ
  • for two *class A* properties totaling 724 units.
  • Coordinates with a leasing staff of 4 to ensure company policies are being followed and company standards being met by holding weekly meetings.
  • Able to exceedingly fulfill the job of a Leasing professional with a current closing ratio at 42% Audits all files for new move-in*s and renewals in a timely manner.
  • Handles resident issues by listening to concerns, promptly resolving the issue and following up.
  • Reviews vacancies to ensure all apartments are market ready, and generates strategies for renting aged units.
  • Coordinates with the property manager to ensure all deadlines are met, and notices sent on specified dates.
  • Provides feedback, support, and a motivating environment to all team members.
  • Certified Training Associate, and mentor.
  • Responsible for training all new hires the Lincoln way, policies and procedures along with being a mentor for all employees to reach out to with any issues or policy questions.
LEASING ASSOCIATE Jan 2013 to Jan 2014
Sole Leasing Consultant
  • for a 239 unit property; Handle residence issues with a focus on retention and resident relations.
  • Implemented new and creative ways to maintain current residents and be involved in retention issues.
  • Generate new leads while processing all applications, maintaining company standards at all times with.
  • Responsible for weekly marketing report, and generating new marketing strategies, focusing heavily on growth of the Brand.
  • Created and organized three or more resident events each month including implementation.
  • Provided skills which ensured the attainment of the highest occupancy to date for the residence.
LEASING ASSOCIATE Jan 2012 to Jan 2013
Leasing Consultant
  • for a 600 unit property.
  • Processed new applications for new residents, gave tours and marketed the property.
  • Participated in developing creative marketing strategies, Including outside sales and revenue options to cross brand recognize efforts with local businesses.
  • Worked with multiple contractors while completing a multi-million dollar renovation, which included walking all apartments with head contractor.
WATCH SPECIALIST Jan 2010 to Jan 2012
  • Responsible for driving sales in our department, as well as helping our customers in other departments in the store to promote sales throughout the entire store.
  • Becoming familiar in product knowledge to aide in the ability to sell multiple products at the same time, while ensuring that I became an expert with the product in my department.
  • Keeping up visual standards in the throughout the location.
  • Providing new and current employees training on all products offered.
  • Tracking all product sales and ensuring that quarterly goals are met.
  • Strong focus on Customer Service, Driving Sales, Promotion of the brand and ensuring integrity.
Assistant Manager & CTA May 2016 to Current
Lincoln Property Company - Phoenix Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled. aTaught, promoted and enforced safe work practices among on-site staff. Maintained accurate and updated websites and printed materials. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Mentored team members to succeed and advance within the department and company. Effectively trained instructors and supervisors on techniques for managing employees. Presented training information via role playing, simulations and team exercises.
Business Hospitality management 2014 Business Hospitality management
closing, Customer Service, Driving, focus, listening, marketing strategies, marketing, market, meetings, mentor, Outlook, outside sales, policies, Promotion, renovation, Sales