Leasing Consultant resume examples

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Skillful Leasing Consultant resume

Deborah Austin
Professional Summary
Highly organized and detail-oriented leasing consultant with more than 3 and a half years experience, taking on multiple projects at once and having excellent work ethic and strength in boosting company morale.
  • Health and safety training
  • Fair housing training
  • Gracehill
  • Onesite
  • AMSI
  • Bluemoon
  • Asbestos training
  • Computer Knowledge
  • Microsoft Word proficient
  • Valid Driver's license
  • Multi-tasking
  • Attention to details
  • Learning Spanish (Rosetta Stone)
  • Quick Learner
  • Event planning and coordination
  • Skilled housekeeper
  • Safety-oriented
Work History
Leasing Consultant, 09/2014 to Current
Myan Management Dallas, TX
  • Coordinated appointments to show prospects their new homes.
  • Coordinated and hosted a wide variety of events for the residents.
  • Prepared and organized documents for new residents.
  • Closed an average of 4-6 leases per week.
  • Modeled exceptional customer service skills and appropriate leasing techniques.
  • Calculated quotes and educated potential residents on rental options.
  • Responsible for creative design for marketing & advertising.
  • Followed up with residents on unresolved issues.
  • Managed wide variety of customer service skills to resolve customer issues quickly and efficiently.
  • Routinely answered prospective resident questions regarding move-in dates and pricing.
  • Trained and motivated new leasing staff.
  • Collected rent, water, trash & amenity fees daily.
  • Managed customer calls effectively and efficiently in a complex, fast-paced environment.
  • Filed paperwork and organized computer-based information.
  • Developed professional relationships with reliable vendors, including carpet cleaning and installation, housekeeping and delivery.
  • Decorated the office, model apartment and surrounding areas for all holidays.
  • Maintained original leases and renewals for the management office.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Scheduled contractors for maintenance issues.
  • Maintained a sufficient number of units so that they were market-ready at all times.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Introduced and monitored effective lease renewal programs.
Housekeeping Supervisor, 11/2010 to 09/2014
Myan Management Dallas
  • Prepared vacant units for new residents.
  • Cleaned all appliances in vacant units.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Dusted picture frames and wall hangings with a cloth.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to their proper locations.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Properly labeled and diluted all cleaning solutions.
  • Decorated the office, model and surrounding areas for all holidays.
Manager, 08/2008 to 10/2010
Flamigo Diner Nanticoke, PA
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Received and delivered quality products to restaurant from supply warehouse in a timely manner.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
  • Consistently stayed under monthly controllable expense budget.
  • Prepared checks itemizing total meal costs and sales taxes
  • Oversaw the operation and maintenance of equipment
  • Requested and recorded customer orders, and computed bills
  • Shopped for and ordered food and kitchen supplies and equipment
  • Cleaned and sterilized equipment and facilities
Shift Manager, 08/2006 to 06/2008
Firehouse Restaurant Group, Inc. Middleburg, Florida
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Supervised kitchen staff of 7 people and ensured proper  food preparation, kitchen clean-up and proper shut down.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Helped with preparation, set-up, and service for catering events
GED: 2004
Orange Park High School - Orange Park, FL
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Job-winning Leasing Consultant resume

Nia Rountree
  • Experience as a successful Assistant Property Manager at a luxury 349-unit property.
  • Ability to effectively multi-task to meet deadlines and goals. 
  • Budget Administration

  • Experience with both Onesite and Yieldstar software.
  • Proficient in coding and invoicing procedures
  • Customer Service oriented  
Work History
Assistant Business Manager, 09/2017 to Current
Lincoln Property Company Dallas, Tx / Park Ridge, IL

As an experienced Assistant Business Manager I work closely with the Property Manager in optimizing the daily operations of the property with a concentration in accounts payable. My positions requires constant multitasking and strong customer service skills. My duties include but are not limited to:

  • Creating professional and detailed email notifications for residents
  • Coordinating all move in details and preparing lease files for new residents
  • Minimizing delinquency through follow up methods including phone calls, notices and personal visits.Issuing notices for late payments, eviction notices and returned checks.
  • Entering and coding invoices along with generating invoice reports to ensure payments are received in a timely manner.
  • Handling resident issues and concerns in a friendly and professional demeanor
  • Being adaptable and willing to step into any team members position when, and if needed.
Assistant Property Manager/Bookkeeper, 12/2015 to 09/2017
JLB Partners Dallas , Texas

As the Assistant Property Manager I assisted the Property Manager in maintaining and optimizing the daily operations of the property with a concentration in accounts payable. My positions required constant multitasking and strong customer service skills. My duties included but were not limited to:

  • Minimizing delinquency through follow up methods including phone calls, notices and personal visits.
  • Issuing notices for late payments, eviction notices and returned checks.
  • Coordinating all details of move-ins and preparing move in folders for all leased prospects after application.
  • Completing final walk of vacant units with maintenance supervisor in order to generate final account statements for former residents within 48 hours.
  • Entering and coding invoices along with generating invoice reports to ensure payments are received in a timely manner.
  • Handling resident issues and concerns in a friendly and professional demeanor.
  • Being adaptable and willing to step into any team members position when, and if needed.
Leasing Manager, 07/2015 to 12/2015
Camden Property Trust Dallas Tx

As a leasing manager I supervised and motivated the leasing team to ensure the community met specific weekly and monthly sales goals. I was trained thoroughly as a community bookkeeper to ensure our community ran smoothly in the absence of the assistant manager. My duties included but were not limited to:

  • Auditing lease documents in order to ensure accuracy
  • Performing bookkeeping procedures such as posting rent, preparing final account statements, pursuing delinquent rents and delivering notices in the absence of the assistant manager.
  • Effectively market apartments  in order to target most qualified applicants.
  • Setting and managing the on-site staff schedule
  • Introduced and monitored effective lease renewal programs.
Leasing Consultant, 06/2014 to 07/2015
Camden Property Trust Dallas TX

As a leasing consultant it was my job to be the first impression to prospective residents entering the community. I showed and leased apartments in a luxury 904-unit Dallas apartment community. During my time as a leasing agent I upheld a yearly closing ratio of 41 percent. My duties included but were not limited to:

  • Effectively selling the value of the community in order to lease and pre-lease apartments
  • Providing clerical support in areas of electronic file maintenance, preparing/processing lease agreements, answering phones and keeping a inventory of office supplies.
  • Resolving resident complaints and following up in a timely manner to ensure resident satisfaction.
  • Creating and maintaining a positive relationship with residents in order to facilitate retention
ESL Teacher, 05/2013 to 06/2014
Gimpo Herald School Gyeonggi-do, South Korea
  • Developed curriculum for 4 classes per day which included reading materials, power points, group activities and test.
  • Coordinated mediation between students and parents to ensure success of the students.
  • Assessed the needs of each individual student to ensure lesson plans were catered to their learning style.
  • Developed testing material to influence English fluency.
  • Established basic Korean language skills in order to better communicate with students Education
Bachelor of Arts: Anthropology, 2013
East Carolina University - Greenville NC
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Experienced Leasing Consultant resume

Cara Marples
Summary of Qualifications
  • Highly motivated with over 6 years of sales experience - 2 years in B2B  
  • Excels in multi-tasking, time management and problem-solving
  • Strong written and verbal communication skills
  • Awarded with Top Sales Rep of the Month 
  • Proven track record of performance
  • Consistent ability to grow and develop territories
  • Effective management of  sales cycle from start to finish
01/2015 to Current
Outside Sales Consultant Paychex, Inc. Culver City, CA
  • Generate new business by maintaining relationships built through referral sources
  • Increase client base and year-over-year revenue in multiple territories
  • Consistently schedule at least 8 new business appointments with decision makers each week
  • Demonstrate product features and benefits based on analysis of customers' needs
  • Maintain a closing ratio of over 45%
  • Consistent performance over 100% of new business client quota
  • Efficiently manage time in territory to maximize results
  • Start-to-finish management of sales cycle from prospecting to processing of final sale
  • Act as liaison between client and operations team from order submission to implementation
  • Utilize all prospecting channels including current client & networking referrals, cold calling by phone, email marketing, and walk-ins
  • Continuous product enhancement training and sharing of best practices amongst colleagues
  • Work with business partners across multiple product lines to increase revenue and address customer needs
01/2013 to 12/2014
Leasing Consultant Hills Property Management, Inc. Dayton, OH
  • Heavily involved in daily communication with prospective clients to capture leasing agreements at the highest effective rental rate 
  • Assisted with property management of 4 regional communities
  • Exceeded company's standard closing ration by 16% in first year and 20% in second year
  • Grew and maintained property occupancy rate to 100%
  • Upheld company's strong emphasis on customer service
  • Utilized company's CRM system and Microsoft Office systems on daily basis
  • Assisted in building budget for 300-unit apartment community
  • Processed all accounts payable for the community
  • Performed weekly outreach marketing to increase brand awareness
10/2011 to 12/2012
Leasing Consultant T&R Properties, Inc. Dayton, OH
  • Acted as first point of contact and toured community with potential residents
  • Performed weekly follow up with prospects through phone and email
  • Drafted proposals for lease renewal and negotiated new rent pricing to increase revenue while maintaining high retention rates
  • Updated online marketing through third-party websites
  • Coordinated resident events for outreach marketing
  • Handled resident application process from information gathering to approval
  • Managed all resident financial accounts and collected delinquencies
  • Assisted in hiring and training of new leasing consultants
11/2010 to 05/2011
Leasing Consultant Anderson Resources, Inc. Dayton, OH
  • Acted as first point of contact and toured community with potential residents
  • Met desired closing ratio to increase occupancy
  • Generated leads through internet sources and cross-promotion
  • Processed rental applications for management's approval
  • Effectively communicated with all potential and current residents to obtain desired results
Bachelor of Arts: Mass Communication - Minor in Marketing Wright State University Dayton, OH
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