Leasing Consultant resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary
Highly organized and detail-oriented leasing consultant with more than 3 and a half years experience, taking on multiple projects at once and having excellent work ethic and strength in boosting company morale.
  • Health and safety training
  • Fair housing training
  • Gracehill
  • Onesite
  • AMSI
  • Bluemoon
  • Asbestos training
  • Computer Knowledge
  • Microsoft Word proficient
  • Valid Driver's license
  • Multi-tasking
  • Attention to details
  • Learning Spanish (Rosetta Stone)
  • Quick Learner
  • Event planning and coordination
  • Skilled housekeeper
  • Safety-oriented
Work History
Leasing Consultant, 09/2014 to Current
Myan Management Dallas, TX
  • Coordinated appointments to show prospects their new homes.
  • Coordinated and hosted a wide variety of events for the residents.
  • Prepared and organized documents for new residents.
  • Closed an average of 4-6 leases per week.
  • Modeled exceptional customer service skills and appropriate leasing techniques.
  • Calculated quotes and educated potential residents on rental options.
  • Responsible for creative design for marketing & advertising.
  • Followed up with residents on unresolved issues.
  • Managed wide variety of customer service skills to resolve customer issues quickly and efficiently.
  • Routinely answered prospective resident questions regarding move-in dates and pricing.
  • Trained and motivated new leasing staff.
  • Collected rent, water, trash & amenity fees daily.
  • Managed customer calls effectively and efficiently in a complex, fast-paced environment.
  • Filed paperwork and organized computer-based information.
  • Developed professional relationships with reliable vendors, including carpet cleaning and installation, housekeeping and delivery.
  • Decorated the office, model apartment and surrounding areas for all holidays.
  • Maintained original leases and renewals for the management office.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Scheduled contractors for maintenance issues.
  • Maintained a sufficient number of units so that they were market-ready at all times.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Introduced and monitored effective lease renewal programs.
Housekeeping Supervisor, 11/2010 to 09/2014
Myan Management Dallas
  • Prepared vacant units for new residents.
  • Cleaned all appliances in vacant units.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Dusted picture frames and wall hangings with a cloth.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to their proper locations.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Properly labeled and diluted all cleaning solutions.
  • Decorated the office, model and surrounding areas for all holidays.
Manager, 08/2008 to 10/2010
Flamigo Diner Nanticoke, PA
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Received and delivered quality products to restaurant from supply warehouse in a timely manner.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
  • Consistently stayed under monthly controllable expense budget.
  • Prepared checks itemizing total meal costs and sales taxes
  • Oversaw the operation and maintenance of equipment
  • Requested and recorded customer orders, and computed bills
  • Shopped for and ordered food and kitchen supplies and equipment
  • Cleaned and sterilized equipment and facilities
Shift Manager, 08/2006 to 06/2008
Firehouse Restaurant Group, Inc. Middleburg, Florida
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Supervised kitchen staff of 7 people and ensured proper  food preparation, kitchen clean-up and proper shut down.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Helped with preparation, set-up, and service for catering events
GED: 2004
Orange Park High School - Orange Park, FL
This resume is created in 7 minutes.
  • Experience as a successful Assistant Property Manager at a luxury 349-unit property.
  • Ability to effectively multi-task to meet deadlines and goals. 
  • Budget Administration

  • Experience with both Onesite and Yieldstar software.
  • Proficient in coding and invoicing procedures
  • Customer Service oriented  
Work History
Assistant Business Manager, 09/2017 to Current
Lincoln Property Company Dallas, Tx / Park Ridge, IL

As an experienced Assistant Business Manager I work closely with the Property Manager in optimizing the daily operations of the property with a concentration in accounts payable. My positions requires constant multitasking and strong customer service skills. My duties include but are not limited to:

  • Creating professional and detailed email notifications for residents
  • Coordinating all move in details and preparing lease files for new residents
  • Minimizing delinquency through follow up methods including phone calls, notices and personal visits.Issuing notices for late payments, eviction notices and returned checks.
  • Entering and coding invoices along with generating invoice reports to ensure payments are received in a timely manner.
  • Handling resident issues and concerns in a friendly and professional demeanor
  • Being adaptable and willing to step into any team members position when, and if needed.
Assistant Property Manager/Bookkeeper, 12/2015 to 09/2017
JLB Partners Dallas , Texas

As the Assistant Property Manager I assisted the Property Manager in maintaining and optimizing the daily operations of the property with a concentration in accounts payable. My positions required constant multitasking and strong customer service skills. My duties included but were not limited to:

  • Minimizing delinquency through follow up methods including phone calls, notices and personal visits.
  • Issuing notices for late payments, eviction notices and returned checks.
  • Coordinating all details of move-ins and preparing move in folders for all leased prospects after application.
  • Completing final walk of vacant units with maintenance supervisor in order to generate final account statements for former residents within 48 hours.
  • Entering and coding invoices along with generating invoice reports to ensure payments are received in a timely manner.
  • Handling resident issues and concerns in a friendly and professional demeanor.
  • Being adaptable and willing to step into any team members position when, and if needed.
Leasing Manager, 07/2015 to 12/2015
Camden Property Trust Dallas Tx

As a leasing manager I supervised and motivated the leasing team to ensure the community met specific weekly and monthly sales goals. I was trained thoroughly as a community bookkeeper to ensure our community ran smoothly in the absence of the assistant manager. My duties included but were not limited to:

  • Auditing lease documents in order to ensure accuracy
  • Performing bookkeeping procedures such as posting rent, preparing final account statements, pursuing delinquent rents and delivering notices in the absence of the assistant manager.
  • Effectively market apartments  in order to target most qualified applicants.
  • Setting and managing the on-site staff schedule
  • Introduced and monitored effective lease renewal programs.
Leasing Consultant, 06/2014 to 07/2015
Camden Property Trust Dallas TX

As a leasing consultant it was my job to be the first impression to prospective residents entering the community. I showed and leased apartments in a luxury 904-unit Dallas apartment community. During my time as a leasing agent I upheld a yearly closing ratio of 41 percent. My duties included but were not limited to:

  • Effectively selling the value of the community in order to lease and pre-lease apartments
  • Providing clerical support in areas of electronic file maintenance, preparing/processing lease agreements, answering phones and keeping a inventory of office supplies.
  • Resolving resident complaints and following up in a timely manner to ensure resident satisfaction.
  • Creating and maintaining a positive relationship with residents in order to facilitate retention
ESL Teacher, 05/2013 to 06/2014
Gimpo Herald School Gyeonggi-do, South Korea
  • Developed curriculum for 4 classes per day which included reading materials, power points, group activities and test.
  • Coordinated mediation between students and parents to ensure success of the students.
  • Assessed the needs of each individual student to ensure lesson plans were catered to their learning style.
  • Developed testing material to influence English fluency.
  • Established basic Korean language skills in order to better communicate with students Education
Bachelor of Arts: Anthropology, 2013
East Carolina University - Greenville NC
This resume is created in 7 minutes.
Summary of Qualifications
  • Highly motivated with over 6 years of sales experience - 2 years in B2B  
  • Excels in multi-tasking, time management and problem-solving
  • Strong written and verbal communication skills
  • Awarded with Top Sales Rep of the Month 
  • Proven track record of performance
  • Consistent ability to grow and develop territories
  • Effective management of  sales cycle from start to finish
01/2015 to Current
Outside Sales Consultant Paychex, Inc. Culver City, CA
  • Generate new business by maintaining relationships built through referral sources
  • Increase client base and year-over-year revenue in multiple territories
  • Consistently schedule at least 8 new business appointments with decision makers each week
  • Demonstrate product features and benefits based on analysis of customers' needs
  • Maintain a closing ratio of over 45%
  • Consistent performance over 100% of new business client quota
  • Efficiently manage time in territory to maximize results
  • Start-to-finish management of sales cycle from prospecting to processing of final sale
  • Act as liaison between client and operations team from order submission to implementation
  • Utilize all prospecting channels including current client & networking referrals, cold calling by phone, email marketing, and walk-ins
  • Continuous product enhancement training and sharing of best practices amongst colleagues
  • Work with business partners across multiple product lines to increase revenue and address customer needs
01/2013 to 12/2014
Leasing Consultant Hills Property Management, Inc. Dayton, OH
  • Heavily involved in daily communication with prospective clients to capture leasing agreements at the highest effective rental rate 
  • Assisted with property management of 4 regional communities
  • Exceeded company's standard closing ration by 16% in first year and 20% in second year
  • Grew and maintained property occupancy rate to 100%
  • Upheld company's strong emphasis on customer service
  • Utilized company's CRM system and Microsoft Office systems on daily basis
  • Assisted in building budget for 300-unit apartment community
  • Processed all accounts payable for the community
  • Performed weekly outreach marketing to increase brand awareness
10/2011 to 12/2012
Leasing Consultant T&R Properties, Inc. Dayton, OH
  • Acted as first point of contact and toured community with potential residents
  • Performed weekly follow up with prospects through phone and email
  • Drafted proposals for lease renewal and negotiated new rent pricing to increase revenue while maintaining high retention rates
  • Updated online marketing through third-party websites
  • Coordinated resident events for outreach marketing
  • Handled resident application process from information gathering to approval
  • Managed all resident financial accounts and collected delinquencies
  • Assisted in hiring and training of new leasing consultants
11/2010 to 05/2011
Leasing Consultant Anderson Resources, Inc. Dayton, OH
  • Acted as first point of contact and toured community with potential residents
  • Met desired closing ratio to increase occupancy
  • Generated leads through internet sources and cross-promotion
  • Processed rental applications for management's approval
  • Effectively communicated with all potential and current residents to obtain desired results
Bachelor of Arts: Mass Communication - Minor in Marketing Wright State University Dayton, OH
This resume is created in 7 minutes.
Professional Summary
Qualified Client Service Specialist with 4years in fast-paced customer service environments. Personable and professional motivated customer service specialist with Superior computer skills and telephone etiquette.Patient, high standard above expectation customer with expertise in delivering support services and resolving customer complaints. Trained in FOS.
  • Quick learner
  • Exceptional communication skills
  • MS Windows proficient
  • Strong client relations
  • International sales support
  • Credit card processing
  • Strategic sales knowledge

Ability to work as a close team as well as independently

Strong interpersonal communication skills

Strong attention to detail

Organization and time management skills

Maintain the confidentiality of sensitive information

Ability to work flexible hours

Work History
  • Answered an average of 30calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Provided ongoing guest service, including giving fashion advice.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

  • Answered customer questions about product availability and shipment times
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Successfully acquired an average of 10 new customers per month, generating a 8% growth in revenue.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.


Interacted directly with Jet card members and Aircraft owners making sure that they were satisfied with the product and service offering at all times

Managed members and owner accounts and responded promptly to inquiries

Maintained records of member and Owner interactions and transactions

Communicated and coordinated with internal line service and dispatch

Built and maintained member and owner records and preferences in the FOS

Provided quotes to members and owners for potential flights

Coordinated trip logistics with members and owners

  • Customer Relations
    • Earned highest marks for customer satisfaction, company-wide.
    • Customer Relations
      • Earned highest marks for customer satisfaction, company-wide.
      • Conflict Resolution
        • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
    • Customer Follow-up
      Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
This resume is created in 7 minutes.
  • Multi-family property management  
  • Sales and marketing
  • Fluent with Yardi Software
  • Experienced with Tax-Credit

  • Skilled multi-tasker  
  • SCAA Committee Member
  • Knowledge of budgeting, charge codes, accounts receivable/payables
  • Organized and detail oriented
Assistant Property Manager adept in customer relations, sales, collections, and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.
Leasing Consultant Assistant Manager Jul 2016 to Current
Pinnacle Property Management Maitland, FL
  • Maintained accurate and updated websites and printed materials.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Managed all day-to-day activities involving tenants, subcontractors, and property management.
  • Fully abstracted all leases and entered all pertinent information into the Yardi management system.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Collected and kept careful records of rental payments.
  • Monitored and documented all income, including delinquencies.
  • Disbursed petty cash on an as-needed basis to engineering staff and property personnel.
  • Compiled and conveyed all operational and financial data to the regional manager.
Bachelor of Arts, Fashion Merchandising 2015 California State University of Fresno Fresno, CA, USA
Associate of Arts, Business Administration 2010 Fresno City College Fresno, CA, USA
Licensed Real Estate Agent in California
This resume is created in 7 minutes.
Professional Summary
Excellent communicator with 12 years' experience in high-end customer service. Looking to apply previous administrative experience and impeccable interpersonal skills to an events career.
  • Strong verbal, written and interpersonal communication skills
  • High standards for quality of work
  • Resolution management
  • MS Office, Windows, & iMac proficient
  • Social media guru
  • Innovative thinker with collaborative aim
Work History
12/2005 to Current
Server/Trainer/Restaurant Manager The Melting Pot Darien, CT
  • Loyal, vital member of an upscale celebration restaurant serving around 850 guests per week
  • Committed to going above & beyond for guest satisfaction and providing the Perfect Night Out
  • Counseling, development, and support to ~40 employees resulting in a thriving team environment
  • Guest liaison for large parties and corporate event dinners, using superior knowledge of the business to provide flexible options to fit individual needs and settle concerns
  • Spearheaded Facebook and corporate events marketing on a quarterly basis by developing signage, creating e-vites, and educating hospitality staff for word of mouth
  • Create weekly schedules for staff and balanced labor based on business needs on a day-to-day basis
  • Input about 30 invoices from liquor, food, and other vendors on a weekly basis
  • Balanced nightly revenue using Quickbooks to ensure proper accounting
  • Nurture lasting relationships with guests and vendors to ensure satisfaction
  • 06/2012 to 05/2017
    Key Holder/Manager-in-Training/Acting Store Manager LUSH Fresh Handmade Cosmetics Trumbull, CT
    • Build lasting relationships with customers, peers, and vendors
    • Foster positive work environment through creating teams and coaching & development geared towards constant improvement of staffs' skills
    • Scheduling and labor management for 15-25 employees depending on the time of year at a ~$1 million volume location
    • Create interactive agendas for staff meetings and training monthly for all staff
    • On-boarding of all new hires including interviewing, processing paperwork, inputting into ADP payroll systems, and dynamic training sessions
    • Place and receive stock orders 1-3 times per week, maintaining stock levels at 98% fulfillment
    • Responsible for ~4% increase in controllable profit over last year due to improvements in business operations
    • Uphold colorful, creative visual displays for merchandised units and campaigns using standards and guidelines
    03/2010 to 10/2011
    Leasing Consultant LCOR, Inc Greenwich, CT
    • Present for "lease-up" of 360 newly renovated luxury apartments to affluent clientele
    • Partnered with construction company to accept Certificates of Occupancy and coordinate move-in dates
    • Create lease contracts, organized legal paperwork, accepted deposits
    • Shaped trusting relationships with residents through troubleshooting and compassion for their individual needs
    • Maintain social media avenues for new leads and marketed vacancies 5-10 times per week on various platforms including Craigslist, Apartments.com, Zillow, Rent.com
    • Coordinate and host resident social events including Meet & Greets during peak move-in times, Summer pool party, American Red Cross blood drives, and pet adoptions
    • Developed a comprehensive database of photos and floor plans as the apartments were completed to enable future leasing consultants to have access to this information while the space is still occupied
    Bachelor of Science: Secondary English Education & Creative Writing
    The University of Hartford - West Hartford, CT
    • 3.8 GPA, Magna Cum Laude
    • Editor of Aerie Student Literary Magazine for 2 years