Leasing Consultant resume examples

• Prepared vacant units for new residents.
• Cleaned all appliances in vacant units.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Polished glass surfaces and windows.
• Dusted picture frames and wall hangings with a cloth.
• Polished all metal hardware fixtures.
• Removed waste paper and other trash from the premises to designated area.
• Accepted accountability for all assigned building keys, master keys and access cards.
• Disinfected and mopped bathrooms to keep them sanitary and clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Returned emptied garbage receptacles to their proper locations.
• Cleaned walls, windows, shades and curtains.
• Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
• Properly labeled and diluted all cleaning solutions.
• Decorated the office, model and surrounding areas for all holidays.

• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Skillfully promoted items on beverage lists and weekly restaurant specials.
• Received and delivered quality products to restaurant from supply warehouse in a timely manner.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Answered telephone calls and responded to inquiries.
• Assigned patrons to tables suitable for their needs and according to rotation.
• Assisted diners with obtaining food from buffet/serving table as needed.
• Assisted in maintaining preparation and service areas in a sanitary condition.
  
• Cleaned and inspected galley equipment, kitchen appliances, and work areas
• Cleaned and organized eating, service, and kitchen areas
• Cleaned and sterilized equipment and facilities
• Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
• Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
• Consistently stayed under monthly controllable expense budget.
  
• Prepared checks itemizing total meal costs and sales taxes
• Oversaw the operation and maintenance of equipment
• Requested and recorded customer orders, and computed bills
• Shopped for and ordered food and kitchen supplies and equipment
• Cleaned and sterilized equipment and facilities

• Greeted customers and provided excellent customer service.
  
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Prepared all food orders within a 2-3 minute time frame.
• Assembled food orders while maintaining appropriate portion control.
• Verified that prepared food met all standards for quality and quantity.
• Handled currency and credit transactions quickly and accurately.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
• Reported to each shift on time and ready to work.
• Performed all position responsibilities accurately and in a timely manner.
• Supervised kitchen staff of 7 people and ensured proper  food preparation, kitchen clean-up and proper shut down.
• Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
• Helped with preparation, set-up, and service for catering events

As the Assistant Property Manager I assisted the Property Manager in maintaining and optimizing the daily operations of the property with a concentration in accounts payable. My positions required constant multitasking and strong customer service skills. My duties included but were not limited to:

• Minimizing delinquency through follow up methods including phone calls, notices and personal visits.
• Issuing notices for late payments, eviction notices and returned checks.
• Coordinating all details of move-ins and preparing move in folders for all leased prospects after application.
• Completing final walk of vacant units with maintenance supervisor in order to generate final account statements for former residents within 48 hours.
• Entering and coding invoices along with generating invoice reports to ensure payments are received in a timely manner.
• Handling resident issues and concerns in a friendly and professional demeanor.
• Being adaptable and willing to step into any team members position when, and if needed.
  

As a leasing manager I supervised and motivated the leasing team to ensure the community met specific weekly and monthly sales goals. I was trained thoroughly as a community bookkeeper to ensure our community ran smoothly in the absence of the assistant manager. My duties included but were not limited to:

• Auditing lease documents in order to ensure accuracy
• Performing bookkeeping procedures such as posting rent, preparing final account statements, pursuing delinquent rents and delivering notices in the absence of the assistant manager.
• Effectively market apartments  in order to target most qualified applicants.
• Setting and managing the on-site staff schedule
  
• Introduced and monitored effective lease renewal programs.

As a leasing consultant it was my job to be the first impression to prospective residents entering the community. I showed and leased apartments in a luxury 904-unit Dallas apartment community. During my time as a leasing agent I upheld a yearly closing ratio of 41 percent. My duties included but were not limited to:

• Effectively selling the value of the community in order to lease and pre-lease apartments
• Providing clerical support in areas of electronic file maintenance, preparing/processing lease agreements, answering phones and keeping a inventory of office supplies.
• Resolving resident complaints and following up in a timely manner to ensure resident satisfaction.
• Creating and maintaining a positive relationship with residents in order to facilitate retention
  

• Developed curriculum for 4 classes per day which included reading materials, power points, group activities and test.
• Coordinated mediation between students and parents to ensure success of the students.
• Assessed the needs of each individual student to ensure lesson plans were catered to their learning style.
• Developed testing material to influence English fluency.
• Established basic Korean language skills in order to better communicate with students Education
  

• Answered customer questions about product availability and shipment times
  
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Routinely answered customer questions regarding merchandise and pricing.
• Communicated all store initiatives and promotions to customers to generate return business.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Successfully acquired an average of 10 new customers per month, generating a 8% growth in revenue.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Answered product questions with up-to-date knowledge of sales and store promotions.
  

Interacted directly with Jet card members and Aircraft owners making sure that they were satisfied with the product and service offering at all times

Managed members and owner accounts and responded promptly to inquiries

Maintained records of member and Owner interactions and transactions

Communicated and coordinated with internal line service and dispatch

Built and maintained member and owner records and preferences in the FOS

Provided quotes to members and owners for potential flights

Coordinated trip logistics with members and owners

• Build lasting relationships with customers, peers, and vendors
• Foster positive work environment through creating teams and coaching & development geared towards constant improvement of staffs' skills
  
• Scheduling and labor management for 15-25 employees depending on the time of year at a ~$1 million volume location
• Create interactive agendas for staff meetings and training monthly for all staff
• On-boarding of all new hires including interviewing, processing paperwork, inputting into ADP payroll systems, and dynamic training sessions
• Place and receive stock orders 1-3 times per week, maintaining stock levels at 98% fulfillment
  
• Responsible for ~4% increase in controllable profit over last year due to improvements in business operations
• Uphold colorful, creative visual displays for merchandised units and campaigns using standards and guidelines

• Present for "lease-up" of 360 newly renovated luxury apartments to affluent clientele
• Partnered with construction company to accept Certificates of Occupancy and coordinate move-in dates
• Create lease contracts, organized legal paperwork, accepted deposits
• Shaped trusting relationships with residents through troubleshooting and compassion for their individual needs
• Maintain social media avenues for new leads and marketed vacancies 5-10 times per week on various platforms including Craigslist, Apartments.com, Zillow, Rent.com
• Coordinate and host resident social events including Meet & Greets during peak move-in times, Summer pool party, American Red Cross blood drives, and pet adoptions
• Developed a comprehensive database of photos and floor plans as the apartments were completed to enable future leasing consultants to have access to this information while the space is still occupied