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Professional Summary

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and extensive customer service. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Skills
  • Computer proficient
  • Records management
  • Strategic planning
  • Interpersonal communication
  • Fast and efficient
  • Flexible
Work History
May 2018 - Current West Sacramento, California
Accounting Administrator / DBI Beverage, Inc.
  • Reported on status of accounts payable and accounts receivable.Processed bank deposits and reconciled financial statements.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances.
May 2014 - May 2018 Sacramento, CA
Leasing Manager / FPI Management, Inc
  • Ensure that a thorough application to rent background check is done on all prospective residents, before approval for occupancy.
  • Ensure the safety, comfort and privacy of all property residents.
  • Collect and record rent and deposits and ensure safety of money collected.
Jun 2013 - Jun 2014 West Sacramento, California
Activities Director / FPI Management Inc.
  • Planned, implemented and evaluated activities for Tax Credit properties for FPI Management, Inc.
  • Maintained detailed records outlining participants treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
  • Organized recreation and therapy programs congruent with participants' educational goals, abilities and personal interests.
Jun 2016 - Jun 2017 Sacramento, CA
Youth Counselor / California Youth Crisis Hotline
  • Triage via the telephone by determining the severity of the client's request; provides linkage to appropriate Access locations or other community services and hotlines.
  • Responds to all inquiries with compassion, a soothing voice, and uses clinical skill to de-escalate callers and ascertain risk.
  • Maintains timely and complete documentation of services.
Education
2016 Sacramento
Bachelor of Arts in Psychology California State University of Sacramento
2011 Sacramento, CA
Associate of Arts in Psychology Sacramento City College Award for excellence, Deans Honor Roll List

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Professional Summary
Successful Business Development Associate with over five years' experience overseeing staff, evaluating business objectives, increasing cross departmental communication, developing plans, organizing events, and tracking budgets. Throughout my experience my strategic thinking, leadership, communication skills, and flexibility have increased exponentially.
Skills
  • AACSB Accredited College of Business Administration
  • Marketing Professional Sales
  • Marketing Professional Sales
  • American Association of Notaries - Denver, CO, USA
  • Certified Notary Public
  • ads, content, client, clients, email, letters, marketing, Excel, PowerPoint, Word,
  • sales, phone, utilities, video, website, written communication skills, articles
Work History
Business Development Associate, 07/2013 to 09/2016
Titan Lenders Corp/ MetaSource Denver, Colorado
  • Hiring Travel Coordinator Training Reporting Supervision Marketing Data Entry Scheduling Microsoft Office Customer Service Promoted from Admin Assistant to Inside Sales Representative within six months of hire while still maintaining administrative duties Named "Employee of the Month" in 0ctober 2014.
  • Exceeded Sales Management goals by 10% on a quarterly basis for 2015 Developed highly effective administration training resulting in two trainees receiving promotions within 1 year.
  • Maintained successful client relations, resulting in 98% retention for 2015 Lead qualification and generation.
  • Lead increase in market share by 5% over the course of 1 year.
  • Generate monthly and annual sales reports.
  • Responsible for account acquisition and retention Create and maintain marketing efforts.
  • Implement training in negotiations and time management.
  • Develop reporting tools via Excel to improve client management and customer support.
  • Monitor customer preferences on a daily basis to determine focus of sales efforts.
Administrative Assistant, 01/2010
Titan Lenders Corp Denver, CO
  • Responsible for booking travel for the Executive Team Maintained Chief Sales Officer schedule Created and maintained social media marketing schedule.
  • Researched, analyzed and suggested best practices regarding new CRM.
Copy Writing Intern, 07/2013
Live Smart Solutions Denver, Colorado
  • Assigned writing projects for company website.
  • Wrote up-sell pages, articles, promotional emails, Google ads, Facebook ads, and video sales letters.
  • Engaged in marketing and email strategies, as well as copy and content Developed a professional relationship with multiple departments and colleges resulting in expedited communication Support the graphics department with original content and graphics Identify competitors and analyzed effectiveness of current products.
  • Maintained multiple projects for multiple departments, and exceeded deadlines Key member in strategic planning sessions to drive sales goals.
Property Manager, 04/2013
Prospect on Central Street Capital Denver, Colorado
  • Primarily responsible for resident rents, deposits, fees, and file management Successfully kept a new building at 98% occupancy for 2 consecutive years Maintained monthly budget, month end reports and leasing summaries.
  • Executed the properties marketing plan and maximized use of social media to increase prospect traffic weekly.
  • Coordinated and attended resident events weekly.
  • Oversaw all property and unit maintenance, as well staff maintenance technician and building contractors Researched and analyzed area competitors, and created competitive analysis Paid monthly invoices and maintained accurate accounting records.
Leasing Manager and Marketing Director, 02/2011
The Regency Student Housing Central Street Capital Denver, Colorado
  • Processed all applications and assigned units within 24 hours.
  • Planned marketing events on multiple college campuses Orchestrated open houses with 100+ local students in attendance Maintained a make-ready schedule for facility maintenance needs.
  • Handled large volume of phone calls, and emails regarding leasing Scheduled lease signings and collected payments.
  • Directed the training of student staff regarding facility tours Worked closely with staff, students, and parents to ensure the expected experience was met by student body.
Education
Bachelor of Business Administration: 2011
The University of Toledo - Toledo, Ohio

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Professional Summary

Dedicated Assistant Property Manager versed in all aspects of multi-family housing. Strengths include critical thinking, collections, communication and sales. I am skilled in Microsoft Word, Excel, Outlook, Yardi, Onesite, CRM, Entrada, Lead2Lease and Activbuilding. 

Experience
05/2016 - Current Assistant Community Manager Greystar Property Management | Austin, TX

3500 Westlake- Stabilized Garden (175 Units)

  • Maintained a delinquency average of under 1%
  • Manages accounting and bookkeeping tasks, which include preparing monthly close-out and financial reports, collecting rent, fees and other payments
  • Responsible for completing bank deposits, dispositions and account reconciliations.
  • Worked closely with residents to maintain resident retention while managing an effective lease expiration program
  • Manage and execute eviction filings
  • Perform move out and make ready inspections
  • Trained leasing professionals on proper procedures and standards
  • Process vendor invoices for payment


05/2015 - 05/2016 Leasing Manager Greystar Property Management | Austin, TX

The Kenzie at The Domain-  Stabilized Mid-Rise (274 Units)

  • Implemented and coordinated successful resident retention functions and lease renewal programs
  • Trained staff on compliance, policies and procedures to maximize success.
  • Received, checked and processed applications for new leases.
  • Provided potential tenants a tour of the property. 
  • Managed and directed the community's marketing, print/internet advertising, and sales activities.
  • Conducted surveys of the property market to obtain information on current trends. 
04/2014 - 05/2015 Sales Director Milestone Management | Austin, TX

The Kenzie at The Domain- Lease-Up Mid-Rise (274 Units)

  • Responsible for initial lease up of luxury mid-rise community.
  • Conducted outreach marketing weekly to ensure cross-marketing with local businesses to obtain new customers/prospects.
  • Conducted apartment tours for potential tenants consistently maintaining a minimum closing ratio of 50%.
  • Provided excellent customer service, maintained resident records.
  • Followed up with prospects throughout the sales process.
  • Prepared files for new move-ins and assisted prospects with rental applications.
10/2008 - 07/2010 Association Manager Issaquah Highlands Community Association | Issaquah, WA
  • Managed a portfolio of seven homeowners' and condominium owners' associations located throughout King County. Worked directly with several builders and developers from site conception through to transition of the community to an owner-run Board of Directors. Executed site inspections, covenant enforcement, assisted Boards with day to day aspects of managing an association, prepared for and conducted association meetings, reviewed financial reports, prepared budgets. Oversight of collection of association assessments. Proficient with understanding and executing the requirements of the governing documents of an association.
Education and Training
2009 Certification
Community Associations Institute | | Seattle, WA, United States
  • Association Management Specialist
  • Certified Manager of Community Associations (2007)
1993 High School Diploma
Rainier Beach High School | | Seattle, WA, United States

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Professional Summary
A talented, enthusiastic, and motivated professional with experience and extensive administrative, organizational, and communications skills in property management.
Skills
  • Exceptional oral and written communication skills
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Resident Relationship Management & Complex Problem Resolution
  • Hardworking, excellent leadership abilities
  • Able to multi-task effectively in all situations
  • Customer service-focused
  • Budgeting
  • Research & Market Analysis
  • Proficient in Microsoft Office, Onesite, Entrata, Modern Message, Irio, CallMax, OpsTechnology, and other property related software. 
  • Leasing, Marketing, Media Relations
Work History
General Manager, 04/2016 to Current
Asset Campus Housing The Palisades at Jaguar City, Baton Rouge, LA
  • Manage 276 units (564 beds) student housing apartment homes of 288,000 sf.
  • Manged annual expense budget for over $1.7 million
  • Decreased delinquency by 40%.
  • Repaired current resident relationships from previous management.
  • Increased resident participation by 40%.
  • Retained over 50% of current resident leases from previous year.
  • Prepare monthly financial reports, oversee all expense and cost tracking, accounts payable and receivable, and purchasing functions. 
  • Maintained constant balance of property petty cash account.
  • Negotiate with contractors and sub-contractors for various maintenance and renovation projects, supervise projects to ensure adherence with all project, safety, and compliance requirements.
  • Maintained a sufficient number of units so that they were market-ready at all times.
  • Repaired relationship with University from previous management. 
  • Presented presentations at University orientations.
  • Conduct extensive market and competitor research regarding occupancy, rent, and marketing strategies.
  • Introduced and monitored effective lease renewal programs.
  • Trained and motivated leasing staff during bi-monthly trainings.  
  • Conducted special resident events.
  • Supervise team of 10 administrative and maintenance professionals. Recruit, hire, and train personnel.
  • Monitor all aspects of building operation to ensure highest levels of customer service at all times. Communicate with residents, investigate and resolve issues.
  • Distribute all company or community-issued notices.
  • Learn and ensure compliance with all company, local, state and federal saftey rules and laws


Leasing Manager, 11/2015 to 03/2016
Rise Real Estate Oakbrook Apartments, Baton Rouge
    • Supervised six Community Assistants 
    • Developed and executed plan to achieve and maintain 90% or better rate of occupancy.
    • Preleased property at 75% before promotion
    • Retained over 50% current resident leases
    • Oversaw the marketing and advertising of vacancies on social media/advert channels to attract potential tenants
    • Scout and identify prospective residents looking to lease an apartment
    • Provide potential tenants with a tour of the property highlighting the valuable features of the community in order to convince prospects and influence
    • Run background checks on potential residents to evaluate their credit status and criminal records to determine if they are eligible to occupy an apartment
    • Explain terms of lease, rental rate and period of payment to residents
    • Guide the activities and operations of a leasing team to ensure revenue goals are achieved
    • Organize meetings to discuss leasing operations and  to identify solutions necessary for achieving occupancy targets
    • Oversee the hiring and on-the-job training of Community Assistants to bring them up-to-speed on work activities
    • Conduct survey of the property market to obtain information on competing lease rates and other trends that affect occupancy/rent
    • Designated Community Assistants to appropriate operations
    • Completed file audits
    • Created and organized resident/prospect events
    • Build relationships with nearby establishments for marketing outreach
    • Completed final move-out walk-through for tenants. Introduced and monitored effective lease renewal programs
    • Distribute all company or community-issued notices.
    • Learn and ensure compliance with all company, local, state and federal saftey rules and laws
 
Leasing Agent, 04/2015 to 10/2015
Ambling Management Company Oakbrook Apartments, Baton Rouge, LA
  • Greet and qualify prospects by covering all criteria.
  • Record all telephone and in-person visits on appropriate reports.
  • File guest cards and maintain according to established procedures.
  • Inspect models and available market-ready , communicate related service needs to Property manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features requirements.
  • Update availability report, process applications for approvals by credit check, rental history, etc. Submit processed applications to the Property Manger for approval.
  • Ensure apartment is ready for resident to move-in on agreed date.
  • Follow-up with prospects. 
  • Type lease and complete appropriate paperwork. Secure new resident's signature on appropriate paperwork prior to move-in.
  • Gather information about market competition in the area. 
  • Accept rental payments and give to Property Manager.
  • Maintain current resident files.
  • Maintain and record daily inspections for the community.
  • Distribute all company or community-issued notices.
  • Learn and ensure compliance with all company, local, state and federal saftey rules and laws

Customer Service Representative, 10/2014 to 05/2016
Pacific Kitchen and Home, Best Buy Baton Rouge, LA
  • Greet customers entering establishment
  • Answer telephone, direct calls, provide information to callers, take and relay messages,
  • Solved customer questions and resolved issues in a professional and courteous manner
  • Processed new client accounts, maintained and implemented changes to existing accounts
  • Create and organized deliveries and installations
  • Receive and sort mail
  • File documents 
  • Assist in generating sale leads
  • Maintained a tidy reception area
  • Accepted cash, checks, and bankcard transactions accordingly 

Education
High School Diploma: 2005
Robert E. Lee High - Baton Rouge
Accomplishments

Presented first orientation presentation at Southern University

Increased resident participation by 40% 

Received 3 promotions within one year.

Received Customer Service MVP award