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Professional Summary

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and extensive customer service. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

  • Computer proficient
  • Records management
  • Strategic planning
  • Interpersonal communication
  • Fast and efficient
  • Flexible
Work History
May 2018 - Current West Sacramento, California
Accounting Administrator / DBI Beverage, Inc.
  • Reported on status of accounts payable and accounts receivable.Processed bank deposits and reconciled financial statements.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances.
May 2014 - May 2018 Sacramento, CA
Leasing Manager / FPI Management, Inc
  • Ensure that a thorough application to rent background check is done on all prospective residents, before approval for occupancy.
  • Ensure the safety, comfort and privacy of all property residents.
  • Collect and record rent and deposits and ensure safety of money collected.
Jun 2013 - Jun 2014 West Sacramento, California
Activities Director / FPI Management Inc.
  • Planned, implemented and evaluated activities for Tax Credit properties for FPI Management, Inc.
  • Maintained detailed records outlining participants treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
  • Organized recreation and therapy programs congruent with participants' educational goals, abilities and personal interests.
Jun 2016 - Jun 2017 Sacramento, CA
Youth Counselor / California Youth Crisis Hotline
  • Triage via the telephone by determining the severity of the client's request; provides linkage to appropriate Access locations or other community services and hotlines.
  • Responds to all inquiries with compassion, a soothing voice, and uses clinical skill to de-escalate callers and ascertain risk.
  • Maintains timely and complete documentation of services.
2016 Sacramento
Bachelor of Arts in Psychology California State University of Sacramento
2011 Sacramento, CA
Associate of Arts in Psychology Sacramento City College Award for excellence, Deans Honor Roll List
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Professional Summary
Successful Business Development Associate with over five years' experience overseeing staff, evaluating business objectives, increasing cross departmental communication, developing plans, organizing events, and tracking budgets. Throughout my experience my strategic thinking, leadership, communication skills, and flexibility have increased exponentially.
  • AACSB Accredited College of Business Administration
  • Marketing Professional Sales
  • Marketing Professional Sales
  • American Association of Notaries - Denver, CO, USA
  • Certified Notary Public
  • ads, content, client, clients, email, letters, marketing, Excel, PowerPoint, Word,
  • sales, phone, utilities, video, website, written communication skills, articles
Work History
Business Development Associate, 07/2013 to 09/2016
Titan Lenders Corp/ MetaSource Denver, Colorado
  • Hiring Travel Coordinator Training Reporting Supervision Marketing Data Entry Scheduling Microsoft Office Customer Service Promoted from Admin Assistant to Inside Sales Representative within six months of hire while still maintaining administrative duties Named "Employee of the Month" in 0ctober 2014.
  • Exceeded Sales Management goals by 10% on a quarterly basis for 2015 Developed highly effective administration training resulting in two trainees receiving promotions within 1 year.
  • Maintained successful client relations, resulting in 98% retention for 2015 Lead qualification and generation.
  • Lead increase in market share by 5% over the course of 1 year.
  • Generate monthly and annual sales reports.
  • Responsible for account acquisition and retention Create and maintain marketing efforts.
  • Implement training in negotiations and time management.
  • Develop reporting tools via Excel to improve client management and customer support.
  • Monitor customer preferences on a daily basis to determine focus of sales efforts.
Administrative Assistant, 01/2010
Titan Lenders Corp Denver, CO
  • Responsible for booking travel for the Executive Team Maintained Chief Sales Officer schedule Created and maintained social media marketing schedule.
  • Researched, analyzed and suggested best practices regarding new CRM.
Copy Writing Intern, 07/2013
Live Smart Solutions Denver, Colorado
  • Assigned writing projects for company website.
  • Wrote up-sell pages, articles, promotional emails, Google ads, Facebook ads, and video sales letters.
  • Engaged in marketing and email strategies, as well as copy and content Developed a professional relationship with multiple departments and colleges resulting in expedited communication Support the graphics department with original content and graphics Identify competitors and analyzed effectiveness of current products.
  • Maintained multiple projects for multiple departments, and exceeded deadlines Key member in strategic planning sessions to drive sales goals.
Property Manager, 04/2013
Prospect on Central Street Capital Denver, Colorado
  • Primarily responsible for resident rents, deposits, fees, and file management Successfully kept a new building at 98% occupancy for 2 consecutive years Maintained monthly budget, month end reports and leasing summaries.
  • Executed the properties marketing plan and maximized use of social media to increase prospect traffic weekly.
  • Coordinated and attended resident events weekly.
  • Oversaw all property and unit maintenance, as well staff maintenance technician and building contractors Researched and analyzed area competitors, and created competitive analysis Paid monthly invoices and maintained accurate accounting records.
Leasing Manager and Marketing Director, 02/2011
The Regency Student Housing Central Street Capital Denver, Colorado
  • Processed all applications and assigned units within 24 hours.
  • Planned marketing events on multiple college campuses Orchestrated open houses with 100+ local students in attendance Maintained a make-ready schedule for facility maintenance needs.
  • Handled large volume of phone calls, and emails regarding leasing Scheduled lease signings and collected payments.
  • Directed the training of student staff regarding facility tours Worked closely with staff, students, and parents to ensure the expected experience was met by student body.
Bachelor of Business Administration: 2011
The University of Toledo - Toledo, Ohio
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Professional Summary

Dedicated Assistant Property Manager versed in all aspects of multi-family housing. Strengths include critical thinking, collections, communication and sales. I am skilled in Microsoft Word, Excel, Outlook, Yardi, Onesite, CRM, Entrada, Lead2Lease and Activbuilding. 

05/2016 - Current Assistant Community Manager Greystar Property Management | Austin, TX

3500 Westlake- Stabilized Garden (175 Units)

  • Maintained a delinquency average of under 1%
  • Manages accounting and bookkeeping tasks, which include preparing monthly close-out and financial reports, collecting rent, fees and other payments
  • Responsible for completing bank deposits, dispositions and account reconciliations.
  • Worked closely with residents to maintain resident retention while managing an effective lease expiration program
  • Manage and execute eviction filings
  • Perform move out and make ready inspections
  • Trained leasing professionals on proper procedures and standards
  • Process vendor invoices for payment

05/2015 - 05/2016 Leasing Manager Greystar Property Management | Austin, TX

The Kenzie at The Domain-  Stabilized Mid-Rise (274 Units)

  • Implemented and coordinated successful resident retention functions and lease renewal programs
  • Trained staff on compliance, policies and procedures to maximize success.
  • Received, checked and processed applications for new leases.
  • Provided potential tenants a tour of the property. 
  • Managed and directed the community's marketing, print/internet advertising, and sales activities.
  • Conducted surveys of the property market to obtain information on current trends. 
04/2014 - 05/2015 Sales Director Milestone Management | Austin, TX

The Kenzie at The Domain- Lease-Up Mid-Rise (274 Units)

  • Responsible for initial lease up of luxury mid-rise community.
  • Conducted outreach marketing weekly to ensure cross-marketing with local businesses to obtain new customers/prospects.
  • Conducted apartment tours for potential tenants consistently maintaining a minimum closing ratio of 50%.
  • Provided excellent customer service, maintained resident records.
  • Followed up with prospects throughout the sales process.
  • Prepared files for new move-ins and assisted prospects with rental applications.
10/2008 - 07/2010 Association Manager Issaquah Highlands Community Association | Issaquah, WA
  • Managed a portfolio of seven homeowners' and condominium owners' associations located throughout King County. Worked directly with several builders and developers from site conception through to transition of the community to an owner-run Board of Directors. Executed site inspections, covenant enforcement, assisted Boards with day to day aspects of managing an association, prepared for and conducted association meetings, reviewed financial reports, prepared budgets. Oversight of collection of association assessments. Proficient with understanding and executing the requirements of the governing documents of an association.
Education and Training
2009 Certification
Community Associations Institute | | Seattle, WA, United States
  • Association Management Specialist
  • Certified Manager of Community Associations (2007)
1993 High School Diploma
Rainier Beach High School | | Seattle, WA, United States
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Professional Summary
A talented, enthusiastic, and motivated professional with experience and extensive administrative, organizational, and communications skills in property management.
  • Exceptional oral and written communication skills
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Resident Relationship Management & Complex Problem Resolution
  • Hardworking, excellent leadership abilities
  • Able to multi-task effectively in all situations
  • Customer service-focused
  • Budgeting
  • Research & Market Analysis
  • Proficient in Microsoft Office, Onesite, Entrata, Modern Message, Irio, CallMax, OpsTechnology, and other property related software. 
  • Leasing, Marketing, Media Relations
Work History
General Manager, 04/2016 to Current
Asset Campus Housing The Palisades at Jaguar City, Baton Rouge, LA
  • Manage 276 units (564 beds) student housing apartment homes of 288,000 sf.
  • Manged annual expense budget for over $1.7 million
  • Decreased delinquency by 40%.
  • Repaired current resident relationships from previous management.
  • Increased resident participation by 40%.
  • Retained over 50% of current resident leases from previous year.
  • Prepare monthly financial reports, oversee all expense and cost tracking, accounts payable and receivable, and purchasing functions. 
  • Maintained constant balance of property petty cash account.
  • Negotiate with contractors and sub-contractors for various maintenance and renovation projects, supervise projects to ensure adherence with all project, safety, and compliance requirements.
  • Maintained a sufficient number of units so that they were market-ready at all times.
  • Repaired relationship with University from previous management. 
  • Presented presentations at University orientations.
  • Conduct extensive market and competitor research regarding occupancy, rent, and marketing strategies.
  • Introduced and monitored effective lease renewal programs.
  • Trained and motivated leasing staff during bi-monthly trainings.  
  • Conducted special resident events.
  • Supervise team of 10 administrative and maintenance professionals. Recruit, hire, and train personnel.
  • Monitor all aspects of building operation to ensure highest levels of customer service at all times. Communicate with residents, investigate and resolve issues.
  • Distribute all company or community-issued notices.
  • Learn and ensure compliance with all company, local, state and federal saftey rules and laws

Leasing Manager, 11/2015 to 03/2016
Rise Real Estate Oakbrook Apartments, Baton Rouge
    • Supervised six Community Assistants 
    • Developed and executed plan to achieve and maintain 90% or better rate of occupancy.
    • Preleased property at 75% before promotion
    • Retained over 50% current resident leases
    • Oversaw the marketing and advertising of vacancies on social media/advert channels to attract potential tenants
    • Scout and identify prospective residents looking to lease an apartment
    • Provide potential tenants with a tour of the property highlighting the valuable features of the community in order to convince prospects and influence
    • Run background checks on potential residents to evaluate their credit status and criminal records to determine if they are eligible to occupy an apartment
    • Explain terms of lease, rental rate and period of payment to residents
    • Guide the activities and operations of a leasing team to ensure revenue goals are achieved
    • Organize meetings to discuss leasing operations and  to identify solutions necessary for achieving occupancy targets
    • Oversee the hiring and on-the-job training of Community Assistants to bring them up-to-speed on work activities
    • Conduct survey of the property market to obtain information on competing lease rates and other trends that affect occupancy/rent
    • Designated Community Assistants to appropriate operations
    • Completed file audits
    • Created and organized resident/prospect events
    • Build relationships with nearby establishments for marketing outreach
    • Completed final move-out walk-through for tenants. Introduced and monitored effective lease renewal programs
    • Distribute all company or community-issued notices.
    • Learn and ensure compliance with all company, local, state and federal saftey rules and laws
Leasing Agent, 04/2015 to 10/2015
Ambling Management Company Oakbrook Apartments, Baton Rouge, LA
  • Greet and qualify prospects by covering all criteria.
  • Record all telephone and in-person visits on appropriate reports.
  • File guest cards and maintain according to established procedures.
  • Inspect models and available market-ready , communicate related service needs to Property manager.
  • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features requirements.
  • Update availability report, process applications for approvals by credit check, rental history, etc. Submit processed applications to the Property Manger for approval.
  • Ensure apartment is ready for resident to move-in on agreed date.
  • Follow-up with prospects. 
  • Type lease and complete appropriate paperwork. Secure new resident's signature on appropriate paperwork prior to move-in.
  • Gather information about market competition in the area. 
  • Accept rental payments and give to Property Manager.
  • Maintain current resident files.
  • Maintain and record daily inspections for the community.
  • Distribute all company or community-issued notices.
  • Learn and ensure compliance with all company, local, state and federal saftey rules and laws

Customer Service Representative, 10/2014 to 05/2016
Pacific Kitchen and Home, Best Buy Baton Rouge, LA
  • Greet customers entering establishment
  • Answer telephone, direct calls, provide information to callers, take and relay messages,
  • Solved customer questions and resolved issues in a professional and courteous manner
  • Processed new client accounts, maintained and implemented changes to existing accounts
  • Create and organized deliveries and installations
  • Receive and sort mail
  • File documents 
  • Assist in generating sale leads
  • Maintained a tidy reception area
  • Accepted cash, checks, and bankcard transactions accordingly 

High School Diploma: 2005
Robert E. Lee High - Baton Rouge

Presented first orientation presentation at Southern University

Increased resident participation by 40% 

Received 3 promotions within one year.

Received Customer Service MVP award 

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Ethical and compassionate Bilingual Collections Representative with 2 years' experience in the collections industry. Thoroughly trained in negotiation techniques and skip tracing methods. Consistently dedicated to exceeding company's expectations. Always willing to go the extra mile to ensure satisfaction.
  • Skip tracing 
  • Effective negotiator 
  • Team collaboration
  • Installment plan set up
  • Data entry
  • Insolvency resolution
  • Policy standards and guidelines
  • Friendly voice 
  • Complex problem solving
  • Financial strategy
  • Strong organizational skills
  • Repayment negotiations
  • Multitasking
  • Billing and collections best practices
  • Relationship building
  • Flexible team player
Wells Fargo Bank Irving, TX Account Resolution Specialist 11/2017 to Current Set up plans to handle payments, payment plans and defaults on balances.
Reviewed accounts with aging balances and contacted customers to review options. Completed documentation for all actions and customer interactions. Evaluated each customer's situation with a fresh eye in order to develop the most effective solution. Managed incoming and outgoing calls for busy call center. Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.   
Kohls Corporation Dallas, TX Sir Collections Specialist 08/2015 to 09/2017 Met demands of busy collections group by performing a high volume of daily calls. Located debtors by utilizing skip tracking and other strategies. Reviewed accounts to determine payment plan compliance. Managed manual and automatically dialed outbound calls in a call center environment. Updated customer accounts with interactions, payments and personal information.
Pinnacle Property Management Dallas , TX Leasing Manager 08/2013 to 08/2015
Assisted clients in leasing of homes, retail and entertainment space.
Followed up with prospects throughout the sales process. Marketed and advertised vacancies on media and advert channels to attract potential tenants. Provided potential tenants a tour of the property. Ran background checks on potential tenants to evaluate their criminal record and credit status. 
High School Diploma 2001 H. Grady Spruce High School, Dallas, TX, United States
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Dedicated and focused Administrative Professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  • Microsoft Office proficiency
  • Skilled multi-tasker
  • Time management
  • Billing and coding
  • Meticulous attention to detail
  • Perfect attendance record
  • Fast learner
  • Personable
  • Resourceful
  • Team player
  • Cash handling accuracy
  • Ability to mediate disputes

Living Well Homes Greenville, SC Leasing Agent / Assistant Manager The Ivy Apartments 01/2015 to 05/2016

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.); Immediately record all telephone and in-person visits on appropriate reports; Files own guest cards and maintain according to established procedures; Inspect models and available “market ready”, communicate related service needs to Property Manager; Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale; Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements; Update availability report, process applications for approvals (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval; Follow up with applicant regarding status; Ensure apartment is ready for resident to move-in on agreed date; Immediately follow-up on prospects that did not close and attempt to close sale again; If unable to help prospect, refer them to sister communities to meet prospect's needs; Secure new resident's signature(s) on appropriate paperwork prior to move-in; Orient new residents to community; Assist in monitoring renewals; Distribute and follow-up on renewal notices; Monitor advertising effectiveness; Gather information about market competition in the area and file; Represent the company in a professional manner at all times; Accept and process rental payments; Type lease and complete appropriate paperwork and input information on Onesite System accurately and on a timely basis; Review with the Community Manager prior to obtaining signatures; Maintain current resident files; Maintain and record daily inspections for the community; Distribute all company or community-issued notices; Maintain accurate monthly commission records on leases and renewals for bonus purposes; Assist management team with other various tasks as required; Consistently implement policies of the community; Receive all telephone calls and in-person visits; Listen to resident requests, concerns and comments; Quickly complete maintenance Service Request and inform the maintenance team; Answer questions for residents about community, repairs, rent, rules, etc, follow up on a timely basis if unable to respond to residents on all matters; Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis; Maintain open communication with Property Manager and Maintenance Supervisor; Contribute to cleanliness and curb appeal of the community on continuing basis; Assist in planning resident functions; Attend functions and participate as host for any functions as directed by the Community Manager; Participate in outreach marketing activities on a regular basis to obtain prospective residents; Advise residents of referral concessions (if permitted); Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc; Distribute newsletters, pamphlets, flyers, etc.; Conduct market surveys and shop competitive communities.

NHE Greenville, SC Traveling Leasing Manager 07/2013 to 11/2014

Traveled to multiple properties from the coast to the Upstate to help increase occupancy; Sole manager at Park Square Apartments in Spartanburg for 7 months during property rehab; Worked with Regional Manager to minimize expenditures while maximizing revenues, adhered to budgeted cost parameters; Worked with Regional Manager to ensure all rent was collected as due and that all revenue data was posted correctly in Yardi; Managed preparation of all resident correspondence, including late payment notices; Produced monthly resident delinquency reports and property accruals; Scheduled site visits regularly; Showed vacant suites as necessary and explained property rules and regulations; Ensured all movein/move-out paperwork was completed correctly and had been approved by the Regional Manager; Ensured all suite, move-in, move-out and other leasing data was entered correctly and in a timely manner into the on-site property management software system; Worked with Regional Manager to administer renewal programs and worked to maximize resident renewals; Worked with Regional Manager to hire, train and develop on-site employees according to company policy and procedure;Worked with Regional Manager and maintenance team to insure that suites, common areas and grounds were maintained according to property objectives as required; Inspected suites, common areas and property to insure adherence to property standards; Worked with maintenance team to insure adherence to company safety standards, policies and procedures; Worked with maintenance supervisor to insure that all safety inspections were completed as required and ensured adherence to company key control policies; Completed, as necessary, all required paperwork for all liability, workers' compensation and property insurance claims; Oversaw tenant and vendor insurance program; Took escalated service requests and worked with maintenance team to ensure adherence to customer service standards; Insured that resident issues were dealt with in a timely manner and that proper follow-through was done; Scheduled, organized, and hosted resident functions.

Perky Moose LLC Atlanta , GA Regional Sales Representative- Seasonal Holiday 01/2002 to Current

Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services; makes telephone calls and in-person visits and presentations to existing and prospective customers; researches sources for developing prospective customers and for information to determine their potential; develops clear and effective written proposals/quotations for current and prospective customers; expedites the resolution of customer problems and complaints; participates in trade shows and conventions; keeps abreast of product applications; technical services; market conditions; competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas; plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment; coordinates sales effort with marketing, sales management, accounting, Planned travel arrangements for executives and staff. Logistics and technical service groups; identifies advantages and compares organization's products/services.

High School Diploma 2004 Riverside High School, Greenville, SC
Business Management Greenville Technical College, Greenville, SC, USA
I am planning on completing the course in 2017.
I have completed 2 semesters.
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I am seeking a Assistant Property Manager Position with a stable Company to utilize my growth in Property Management.

  • Yardi
  • Bluemoon
  • Real Page
  • Tax Credit
  • Residents Check
  • Amsi
  • Excellent communicator
  • Clean driving record

Accomplished and dynamic professional, consistently recognized for effective property management with solid history of success in real estate sales in leasing and rentals. A highly dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions with working knowledge of the principles and techniques of effective management, offering strong performance in leasing, Property Management, strategic planning, client relationship building and optimizing internal operations. Self-motivated and efficient with proven results in utilizing expertise in solutions-based sales to increase revenue and customer base, with proven ability to work effectively in busy environments with positive results. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative

Leasing Manager
June 2014
Overton Park Apartments Dallas, TX

Provided information and showed various apartment units that are available for rent to customers. Ensured prospective tenants fill out applications correctly, verified all information's and handled collections of upfront payment. Handled evaluation of a tenant, conducted credit report to ensured tenant falls within the guidelines of the apartment complex and performed background checks. Ensured prospective tenants signed contracts properly and reviewed contract with the tenants. Maintained all leasing paperwork including application papers, leasing agreements, employment and credit checks, and lease move-in packets. Maintained an accurate knowledge of all aspects of the property, including leasing and pricing information, availability, expiration of leasing contracts, and the sizes of properties.

Leasing Consultant
September 2011 to June 2014
Rosemont of Lancater Lancaster, TX

Verified all applicants' rental, employment and criminal history. Provided information about the property and the community to prospected client and scheduled visits to the property. Conducted interview to prospective tenants and recorded information to ascertain needs and qualifications. Accompanied prospects to apartments and discusses size and layout of rooms. Completed lease form or agreement and collects rental deposit.

High School Diploma : Basics, 2004 South Oak Cliff High School Dallas, Texas