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Professional Summary

Bilingual Leasing Professional who takes pride in developing positive relationships with those she encounters to create the most meaningful customer experience. Eager to develop and apply new skills through work that challenges me and encourages others to do the same. Professional experience consists of property management with a focus in student housing apartment sales.

Education
Bachelor of Arts: Criminology, May 2019
Florida State University - Tallahassee, FL
  • Minored in Business 
Work History
Leasing Professional, 07/2017 to Current
Forum At Tallahassee Tallahassee, FL

·       Generated over $1.2 million in revenue over the course of the properties 10-month leasing season. 

·       Promoted to Leasing Professional after consistently meeting weekly and monthly sales quotas.

·       Led the team in leases signed week over week in year one; remained on pace to do the same in year two.

·       Tailored my sales approach during on site property tours to fit the needs of each unique prospect.

·       Participated in traffic driving initiatives both on site and during on campus marketing.

·       Practiced persistent but calculated follow up with prospects to drive urgency around property deadlines.

·       Provided a positive living experience to encourage retention through on site resident events. 

·       Demonstrated excellent critical thinking skills while resolving resident conflicts and on site disputes.

Caregiver, 06/2013 to 05/2017
Christ The Redeemer Catholic School Houston, TX

·       Responsible for providing an engaging and encouraging learning environment for kids ages 2-6 years old.

·       Diversified my approach to coaching and educating depending on the responsiveness of each individual.

·       Communicated openly with parents when highlighting the positives and negatives of their child's day.

·       Hosted weekly events to encourage engagement with parents and illustrate of the services we provide.

Sales Associate, 06/2014 to 08/2016
Avon Beauty Center Houston, TX

·       Uncovered the unique needs of each individual who entered our store to illustrate the products we carried that best fit them and why. 

·       Responsible for maintaining a welcoming storefront appeal to best highlight the products we carried.

·       Encouraged both positive and negative feedback from our customers to ensure we had a dynamic understanding of whether or not our cliental felt heard and their needs were being met.

Skills
  • Proficient in Word/Excel/Powerpoint
  • Bilingual – Reads and Writes Fluently in Spanish/English
  • Superior Customer Service Skills
  • Excellent Work Ethic and Keen Attention to Detail
  • Needs Identification and Analysis
Extracurricular Experience

Varsity Track & Cross Country                                                                                                                                                                                                                              August 2011 – May 2015

Animal Refugee Volunteer, Costa Rica                                                                                                                                                                                                                                      Summer 2017

Boys and Girls Club Volunteer                                                                                                                                                                                                                                                   Summer 2016

                                                

This resume is created in 7 minutes.
Summary

Results-oriented Medical Sales Representative who consistently exceeds customer retention goals and excels at uncovering customer needs, finding solutions and handling objections. 

Education and Training
Bachelor of Science: Biology 2013 Coppin State University Baltimore, MD, United States

Spirit of Excellence Award

Sigma Alpha Omicron Award

GPA: 3.5

Experience
Medical Sales Representative 10/2018 to Current CanyonMD - A Medical Billing & Consulting Company Baltimore, MD
  • Implement tactical strategies within the territory to achieve individual, and company sales goals
  • Design an individual call plans in an effort to increase product sales
  • Develop thought leaders in order to market the product line
  • Develop and maintain strong working relationships with target health care professionals
  • Utilized existing relationships to introduce new business hence enhance the scope of influence
  • Fully comply with applicable laws, guidelines, regulations, company policies and procedures
Leasing Professional 04/2015 to Current Oakleigh Apartments Parkville, MD
  • Consistently exceeded sales goals by 200%.
  • Maintained 100% occupancy rate for multiple units.
  • Improved occupancy rate from 79% to 97% within three months of hire.
  • Achieved business objectives and outperformed the area competitors.
  • Awarded six merit increases during last two years of employment.
Volunteer Tutor/Mentor 06/2014 to 06/2015 Johns Hopkins Medicine Baltimore, MD
  • Conducted summer internship program in collaboration with David Reuben Child Health center.
  • Conducted a 3 month long Purity seminar series for high school students that focused on achieving excellence in athletics, academics and STD awareness.
  • Effectively addressed the specific needs of individuals who lacked sufficient support.


Sales Representative 11/2015 to 01/2016 Victoria's Secret Towson, MD
  • Became the lead sales consultant during peak season.
  • Exceeded sales quota by 200% within a 3 month period.
  • Ranked as the star performer in sales divisions of clothing and beauty.
Inside Sales Representative/ Floor Supervisor 07/2014 to 07/2015 BCBG Max Azria Group LLC Vernon, CA
  • Became the top seller within the first quarter of employment.
  • Received the highest percentage of perks due to extraordinary sales achievements.
  • Used an innovative CRM to cultivate and expand marketing material to clients.
  • Analyzed industry trends and compiled market research data to implement new sales strategies.
Skills
  • Effective presentation skills
  • Strong analytical skills
  • Expert problem solver
  • Proficient with Outlook, Microsoft Word/Excel/PowerPoint
  • Excellent listening and communication skills
  • Ability to train, teach, and empower others
  • Organizational and time management skills
  • Strong work ethics 
This resume is created in 7 minutes.
Summary

Professional and well-grounded office team member with superior clerical skills and property management expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and reports. Offering a successful career spanning more than 5 years.

Skills
  • Customer service
  • Detail oriented
  • Team player
  • Microsoft Office Suite
  • Yardi
  • Sales
  • Communication - written and oral
  • Data entry
Experience
Tesla Inc. | Owings Mills, MD Service Advisor 10/2018 - 08/2019
  • Welcomed customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Established new modern ways to ensure shop flow and maintain customer satisfaction
  • Kept detailed records of customer accounts, including actions taken, issues resolved and confidential information
  • Supervised shop flow and client updates to ensure excellent customer service
  • Assisted customers with completing quick and efficient sales transactions using POS systems
  • Maximized customer satisfaction scores by proving quick efficient service
  • Managed sales quotas to ensure goals were exceeded
David S. Brown Enterprises, Ltd. | Owings Mills, MD Leasing Professional 09/2016 - 08/2018
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
  • Actively utilized key selling tools to identify prospect needs
  • Successfully maintained over 95% occupancy over multiple properties
  • Performed daily follow up with prospects, recent applicants and new move ins
  • Accurately wrote maintenance tickets and performed follow up calls
  • Created new package log system to aid with organization
  • Posted online advertisements and performed outside marketing
  • Lead agent that completed weekly updates and gathered accurate competitor rental rates and specials
Target | Owings Mills, MD Team Member 07/2014 - 06/2016
  • Stocked, organized, and cleaned assigned area for maximum efficiency
  • Promoted add on purchases during check out experience to boost sales
  • Trained new team members in stocking procedures and customer service
  • Updated signage to reflect current sales and help promote target items
  • Discarded of outdated items from stock to eliminate health risks
  • Communicated with vendors to determine backorder availability and future inventory
Academic Background
The CE Shop | | Maryland, USA Licensure in Real Estate 2019
Franklin High School | | Reisterstown, MD, United States High School Diploma in General Studies
Accomplishments
  • "Employee of the Quarter" Award Recipient - David S. Brown Ent. 2018
This resume is created in 7 minutes.
Professional Summary

Presently, I have been working as a leasing professional in multi-tenant apartment communities. Prior to this year, my career was in commercial/industrial real estate.I have been using Yardi and MRI residential software and Microsoft Office at the properties that I have been assigned to over the last year.

I have twenty years of experience as a commercial property manager. I am diligent when it comes to attention to detail, and excel in owner and tenant communication skills. I prepared budgets as well as annual, quarterly and monthly financial reports using Yard Genesis software. I havestrong organizational skills and the ability to process work quickly, and accurately with changing priorities.

Work History
Leasing Professional JW Staffing - Irvine, CA 01/2018 - Current

Responsibilities
Tours, Fair Housing certificate to ensure compliance as well as four leasing on-line courses of 48 hours.
Making appointments for tours on-line, telephone and walk-ins using MRI Residential Software.
Post Craig's List marketing blasts for property.
Follow-up with on-line, Craig's List, telephone, walk-ins and Tour inquiries.
Inspect models and leasing office for point-of-contact immaculate presentation.
Prepare punch-lists for maintenance technicians for the models and work orders from tenants.
Prepare Excel spreadsheet of approximately 3,000 applicants for lottery on-line and mailer for low-income housing.
Place work orders from tenants to maintenance. MRI
Independently open and close leasing office and manage day-today operation of property.

Property Manager Associated Properties, Inc. - Newport Beach, California 01/1998 - 11/2014


Managed 450,000 sq.ft. of commercial/industrial, office and residential properties in Laguna Beach, Huntington Beach, Cerritos, South Gate, Commerce, Pico Rivera, Montebello and Hayward, California.

  • Developed and controlled monthly and annual budgets for management reports using YARD Systems software.
  • Prepared and reconciled tenant rent and Common Area Maintenance (CAM) dues, invoices and related correspondence.
  • Administered accounts payable and accounts receivable.
  • Maintained tenant, vendor and property files, including insurance certificates, lease abstracts, HVAC maintenance contracts in accordance with prescribed standards.
  • Negotiated insurance policies for three and five year renewal coverage in accordance with bid process guidelines.
  • Acted as primary contact with property owners and financial institutions to ensure that financial objectives were being met.
  • Marketed and leased property, qualifying prospective tenants, negotiated new leases and lease renewals.
  • Completed final move-out walk-throughs for tenants.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Ensured periodic property inspection.
  • Prepared specifications, solicited bids and approved subcontracts for building maintenance.
  • Coordinated legal action for the eviction process.
  • Provided financial records to brokers during the due diligence process prior to the sale of properties.
  • Provided maintenance records to inspectors during a Phase 1 & 2 in Los Angeles, California and Phoenix, Arizona.
Loan Officer Home Savings of America - Newport Beach, Buena Park, California 09/1992 - 09/1997

  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Submitted loan applications to the underwriters for verification and recommendations.
Education
Bachelor of Arts: International Relations University Of Southern California - Los Angeles, CA 1989

Academic Achievement: Dean's list 1.

CERTIFICATES - LICENSES

48 Hours of Residential Fair Housing and Leasing on-line training.


BRE Salesperson License #01198673 maintained to June 2017.

Completed 45 hours of BRE courses for continuing education requirement.

for reinstatement of my license. Submitted to BRE August 2017.

Residential appraiser license 1.

OTHER SKILLS AND ABILITIES

Microsoft Office Suite

YARDI Systems, MRI Residential