Mortgage Loan Closer resume examples

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Professional Summary
My background is in management, sales, and marketing with an emphasis on team building, hitting sales quotas, training, compliance, and problem solving.
  • Team player
  • Strong sales background
  • Presentation and delivery skills
  • Financial transactions expertise
  • Complex problem solving
  • Creative marketing solutions
  • CA. DRE Broker & NMLS License
  • Goal-oriented
  • Self-sufficient
  • Excellent work ethic
  • Positive attitude
  • Customer Service
Work History
TL / Managing Broker 09/2014 to 01/2018
Keller Williams Silicon City - Santa Clara - San Jose San Jose, California
  • Lead effort to build premier new market center in the SF bay area.
  • #1 YTD GCI Growth for 2017 in Northern California.
  • #1 Profit share increase for 2017 in Northern California Region
  • #2 Fastest agent and unit growth for 2017 in Northern California
  • Recruited, trained, coached, and managed staff and agents.
  • Worked closely with affiliates to create valued partners.
  • Set up operations and compliance systems from front to back
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Brokered & reviewed files, and worked with legal on a case by case basis. 
VP & Managing Officer 10/2008 to 01/2013
Intero Real Estate Services San Jose, Ca
  • Franchised and managed two office locations:  San Jose, Ca. &  Santa Barbara, Ca.
  • Monthly top GCI franchise award multiple occasions.
  • Consistently developed and recruited top 1% talent.
  • Many other industry certifications and awards.
Loan Officer 02/2006 to 01/2008
Countrywide Home Loans San Jose, California
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Helped create Northern California sales strategies to implement  REO servicing and cross sales of loans.
  • Set up agents to service REO
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Developed and maintained relationships with local real estate agents.
Northern California Mortgage Portfolio Manager 01/2000 to 01/2006
First Horizon Home Loans (Metlife) Los Gatos, Menlo Park, Cupertino, California
  • Helped establish the first California Mortgage Portfolio for the company.
  • Performed initial client assessment and analysis on 7000+ client mortgage accounts.
  • Created processes to maximize profits, operations, training loan officers and staff, developing cross sale campaigns (checking accounts, helocs, insurance services) and company outreach.
  • Built a national top #1 team for the company.
Studied: Economics 1 Santa Monica College (Main Campus) - Santa Monica, CA
Additional Information
  • Awards & References: Available upon request
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Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Microsoft Office
  • FACS collection platform,
  • LyriCALL CSR software,
  • Beyond .NET collections platform
  • LiveVOX dialers
  • Linux based operating systems, proficient 7 years
  • MS Windows proficient
  • Creative problem solver
  • Exceptional communication skills
  • Proficient in cash management
  • Credit card processing
  • Customer relations
Work History
Recovery Specialist (Verizon contract) 05/2017 to Current
MRS BPO, LLC Cherry Hill, NJ
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for mailing purposes.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
Loan acquisition specialist 11/2012 to 11/2016
Transworld Systems Inc Horsham, PA
  • Maintained frequent communication while providing exception customer service to consumers and client (US Department of ED) during loan acquisition process.
  • Managed several loan files Collected and recorded consumer information in a timely matter to ensure acquisition of loan portfolio
  • Set up loan files when consumer desires to reapply for additional funding
  • Ensured accuracy of each file to maintain compliance with client guidelines
Collections Representative 06/2012 to 11/2012
Transworld Systems Inc Horsham, PA
  • Assisted and set up payment arraignments on accounts under contract for the US Department of education
  • Regularly achieved 85% or above company mandated collection goal while maintaining a high compliance/quality rate set under client guidelines
  • Retained business of consumers who were at risk of falling out of compliance with loan agreement
  • Maintained a portfolio of defaulted student loans and sold consumer on a loan rehabilitation plan
High School Diploma 2010 Abraham Lincoln High School - Philadelphia, PA
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Professional Summary
Distinguished and results-driven Acquisitions Analyst skilled at evaluating, marketing and researching investment properties through comparable property analysis. Strong background in performing analysis and communicating effectively to senior management with a progressive career in leadership and customer service in the financial, real estate and banking industries. Seeking an Anti Money Laundering Operations position with a reputable company.
  • Expertise in data collection, research and evaluation techniques, tools related to banking
  • Adept at communicating complex ideas effectively in a range of formats
  • Analysis of complex data and presentations     
  • Proven experience with application of database management and spreadsheets
  • Strong interpersonal, oral and written communication skills 
  • Proficient in Microsoft Office Products including, Excel, Word, PowerPoint and Vizio
Work History
Acquisitions Analyst 11/2016 to Current
Out Fast Realty Tampa, FL
  • Prepare detailed analysis of legal documents and compile financial data into an Excel spreadsheet for investment evaluation by senior management
  • Excel in client development, public relations, customer follow-up and property management
  • Conduct extensive research utilizing public databases to locate code enforcement violators, probate documents and quit claim deeds
  • Manage the closing process for new acquisitions or dispositions, including negotiating purchase and sale agreements, and completing all necessary due diligence 
  • Perform feasibility studies, financial analysis and due diligence for all new real estate acquisitions
  • Evaluate the property acquisition recommendations from legal, financial and resources availability perspective and judge the usefulness of the prospective investment
Realtor 02/2015 to Current
Keller Williams Realty Brandon, FL
  • Acted as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales
  • Identified the customer's needs and understand the interest and planned use for a property
  • Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders to cultivate relationships for future purchases 
  • Gathered client's confidential financial information and analytical data to help facilitate the buying and selling process
  • Perform home evaluations and develop a competitive market analysis for individual homes
Mortgage Post Closer 09/2014 to 12/2014
Bank of America Corporate Tampa, FL
  • Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of acceptable mortgage documents 
  • Reviewed mortgage files to certify they were within bank policies and followed all federal mortgage regulations and guidelines
  • Determined if legal documentation was missing from closing package and escalate to the appropriate department
  • Searched through Bank of America's repositories to locate missing mortgage documents
  • Ensured high level of client confidentiality and data integrity 
Bachelor of Science: Health Sciences August 2016 University of South Florida - Tampa, FL
Associate of Arts: Business Administration December 2011 Polk State College - Lakeland, FL
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Professional Summary

I am a passionate business professional who has owned and operated a successful business. I excel in fast-paced 
environments. I have extensive experience in customer service, sales, management, and cash handling. Always driven 
and motivated to expand my knowledge while making the company successful.

  • Operations Management
  • High Level of Accuracy
  • Strong Customer Relations
  • NMLS License-S.A.F.E Certified
  • Conflict Management
  • Team Leadership
Some College : Business Paradise Valley Community College - Phoenix, Arizona
Work History
Mortgage Loan Originator The Money Source - Chandler, AZ 06/2018 - Current
  • Received regional branch recognition award for top funding banker 
  • Developed a highly profitable pipeline based on lead generations
  • Consulted exsisting and potential clients about their unique financial situations, needs, and goals
  • State and Federally licensed in 18 states through the National Mortgage Licensing System for mortgage originations
Mortgage Loan Originator American Financial Network - Scottsdale, AZ 11/2017 - 05/2018
  • Working directly with credit-based companies to purchase and increase leads
  • Coordinated outbound calls to potential clients to pursue loan opportunities
  • Analyzed credit and financial data
Mortgage Loan Officer Quicken Loans - Scottsdale, AZ 11/2016 - 11/2017
  • State and Federally licensed in 14 states through the National Mortgage Licensing System for mortgage origination
  • Consult clients about current and future needs in reaching their financial objectives
  • Build rapport with clients to gather information about their unique financial situations, needs, and goals
  • Educate and advise clients on the home buying process and how to best manage their mortgage loan(s)
Owner Wild West Galleria - Scottsdale, AZ 01/2013 - 10/2016

  • Managed business finances, including dispersing all payment to jewelers and suppliers for product
  • Increased sales volume by developing new business accounts which included advertising and networking
Purchased exclusive merchandise from jewelers and Native American artists on a weekly basis to consistently provide new inventory for consumers

  • Managed day to day operations 7 days a week