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Summary
I am a experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. I'm detail-oriented, efficient and organized with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company.
Skills
  • Record-keeping
  • Microsoft applications
  • Research support
  • Independent worker
  • Time management
  • Attention to detail
  • Exceptionally organized
  • Top sales performer
  • Invoice processing
  • Adaptive team player
  • Complex problem solving
  • Customer service mindset
  • Security monitoring
  • Sales proficiency
  • Receive return merchandise
  • Restocking
  • Cheerfulness
  • Professional appearance
  • Sharp problem solver
  • Store maintenance ability
  • Staff training
  • Computer-savvy
  • Safe equipment operation
  • Heavy equipment operator
Experience
Walmart June 2018 to February 2020 Sales Associate
Tampa, FL
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Busch gardens July 2017 to December 2018 Culinary
Tampa, FL
  • Designed innovative menus, sourced vendors and ordered supplies for high-demand restaurant.
  • Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
  • Collaborated with front of house manager to coordinate marketing, special events and menu changes.
  • Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Huck's January 2016 to May 2017 Sales
Herrin, IL

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  • Checked gas dispensers for leaks or malfunctions and repaired faults.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Ensured proper age of customers for alcohol and cigarettes.
  • Processed gas and amenities payments.
  • Sold store items and vehicle services to customers.
  • Maintained cleanliness, neatness and organization of all areas.
  • Responded to questions about local area and company services.
Murphys Bar and Grill April 2015 to January 2016 Bartender
Murphysboro, IL
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Social House February 2015 to January 2016 Bartender
Carbondale, IL
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Mc Donalds January 2015 to January 2016 Sales
Murfreesboro, IL
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Ashburn Court Apartments June 2013 to January 2015 Property Manager
Carbondale, IL

I Managed 275 commercial properties. Collected and kept careful records of rental payments. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.” Created staff schedules in response to community needs. Handled customer complaints personally to verify they were properly handled. Monitored common areas for cleanliness and safety. Reviewed all leases to guarantee that tenants received the proper level of service. Regularly updated asset management staff regarding leasing and property status. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Issued paychecks to vendors and suppliers on a bi-weekly basis.

Door's February 2012 to June 2013 In House Care (PA)
Carbondale, IL
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
Hardee's August 2010 to April 2012 Sales
Benton, IL
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Jack's Fish Co March 2008 to July 2010 Assistant Chief
Benton, IL
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
Education and Training
Benton High School 2012 High School Diploma Benton, IL, US
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Professional Experience
April 2018
to
Current
Ross Stores Dublin, CA Fixture/Purchasing Senior Analyst
  • Managed all aspects of Fixture/Purchasing department: over sought (24)Ross supply vendors, coordinated delivery with logistic vendor of new fixture to over 1400 Ross and 200 dd's branded stores.
  • Recommended de-risking strategy for vendor supplier for custom fixtures within Ross and dd's brands.
  • Results from diversifying vendor suppliers that built custom fixture reduced freight cost by 20%, and saved 10% in fixture net cost.
  • Managed and Reported on monthly financial budgets to Executive leadership team on all New stores dd's brand.
  • Designed proprietary applications that streamlined fixture pricing request for replacement store fixtures. This application in turned created cost saving of over $2,000.00 per quarter. 
October 2017
to
March 2018
Ross Dress for Less Dublin, CA Project Coordinator (Contractor through Pivotal Retail)
  • Developed applications tools to streamline work productivity for (20) project coordinators, this in effect maximized effiencies by 15% for each Project coordinators.
  • Program Manager for proprietary Project Tracking system used by (20) project coordinators.
  • Project Tracking System created a cost net saving of $600.00 per store due to set deliverable target dates.(Per Quarter 120 stores Completed)
  • Lead trainer for proprietary Project Tracking system used by (20) Project Coordinators.
  • Executed new store re-configurations for Ross's Stores.
  • Manage Financial accounting for refresh stores to ensure cost saving.
May 2017
to
October 2017
Digital Realty Trust Oakland, CA Assistant Property Manager
  • Conducted dynamic reporting on ways to improving property efficiency to West Coast Regional Manager on active projects.
  • Monitored budget spending orders for commercial property operations.
  • Facilitated in operations decisions collectively among different departments.
  • Communicated with vendors to support new material acquisition purchases and invoice billing.
  •  
August 2016
to
May 2017
Genentech South San Francisco, CA IT Help Desk Implementation Assistant
  • Provided IT application and hardware support for internal employees.
  • Published comprehensive Analytic reports to IT Manager to increase awareness on all active projects.
  • Data analyst on SME(Subject Matter Expert) project, in which I actualized raw data into viable project success. Due to my team and I analysts the company saved over $15,000 by not having to hire a third party contractor.
Education and Training
2016
San Francisco State University Bachelor of Science: Information Systems
  • Self Taught in programming Languages  MYSQL, VBA, Python 3
Summary of Skills
  •  Advanced in MS Office Suite (Excel, Word, PowerPoint)
  • Proficient in MS Access Database 
  •  Operation Management
  •  Project Management 
  • Python 3 
  • Strong communication skills
  • Knowledgeable on ERP Softwares(Peoplesoft, Salesforce, and SAP) 
  • Financial background in vendor record management
  • Experience in Tableau Data Modeling Software 
This resume is created in 7 minutes.
Professional Summary

Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting.

Core Qualifications
  • Multi-family property management
  • Sales and marketing
  • Customer service expert
  • Skilled multi-tasker
  • Team player
  • Yardi and Yieldstar
  • New construction
Experience
Property Manager 09/2006 to 05/2017 Westdale Asset Management San Antonio, TX
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • Wrote clear and concise owner's reports based on findings from monthly financial statements.
  • Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Assistant Property Manager 09/2000 to 09/2006 Capstone Real Estate Services San Antonio, TX
  • Assisted Property Manager with all aspects of leasing, marketing, maintenance administration and daily operations of the property.
  • Collected, documented and monitored all income.
  • Assisted with lease-up of new construction apartment homes for two phases.
  • Implemented lease renewal and resident retention programs.
  • Completed bank deposits, account reconciliations and monthly closeout reports.
Leasing Consultant 01/1999 to 08/2000 Hayman Company San Antonio, TX
  • Greeted, qualified, toured and leased apartment homes to prospective residents.
  • Generated all lease contracts.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. 
  • Implemented outreach marketing plans to generate traffic to the property.
Real Estate Professional 10/1998 to 01/1999 ABC Apartment Locating San Antonio, TX
  • Generated lists of properties that were compatible with potential renters' needs and financial resources.
  • Coordinated appointments with prospective renters to showcase apartment homes.  
  • Assisted clients in leasing apartment homes and relocation services.  
Customer Service Sales Representative 07/1993 to 09/1998 Sunbelt Sportswear San Antonio, TX
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Recommended and helped customers select merchandise based on their needs.
  • Produced top sales for 5 consecutive years.
Licenses
Texas Real Estate License 1998
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Professional Summary
Versatile property manager with regional experience who brings an excellent blend of people skills, financial acumen and accountability with the ability to implement and enforce company policies and procedures effectively.
Skills
  • Certified Property Manager (CPM)
  • Microsoft Office, Onesite, BuildingLink, Yieldstar, Yardi, Docu-sign, Bluemoon, Rent Café, and Entrata
  • Tremendous lease up experience and success
  • Tenant and eviction laws
  • Customer service-focused
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Affordable housing programs knowledge
  • New York and New Jersey Tenant and eviction laws
  • NJAA Apartment Association member
  • Involved in the Business Development Association and the Young Leadership Group for NJAA
  • Exceptional oral and written communication skills
  • Accountable and adaptable 
Work History
Community Manager, 07/2017 to Current
Mill Creek Residential Jersey City, NJ
  • Manage a luxury community of 366 apartment homes and 16 retail spaces.
  • Oversee daily pricing changes through Yieldstar
  • Analyze and evaluate monthly and quarterly financial statements.
  • Prepare weekly, monthly and yearly financial reports for Asset Managers and JV Partners
  • Developed, reviewed and submitted yearly property operating and capital budgets.
  • Prepare monthly reforecasts, accruals as well as sales and marketing plans.
  • Maximize rental income while minimizing expenses through effective planning and control.
  • Prepare specifications, solicit bids and approve subcontracts for building services.
  • Train and motivate leasing, maintenance and management staff during weekly meetings.
  • Communicate effectively with owners, residents and on-site associates.


Area Property Manager, 10/2013 to 07/2017
BNE Real Estate Group Livingston, NJ
  • Oversaw the lease up and stabilization of 7 luxury communities total 1,450 apartment homes
  • Management of four luxury class A properties with a unit count totaling over 500
  • Developed and implemented policies and procedures manual for the operations side of the company
  • Managed lease renewals and expiration schedule.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Trained and motivated leasing staff and managers during monthly meetings.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Evaluated and recommended changes in rental pricing strategies.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Handled disciplinary actions and performance review
  • Dealt directly with Asset Managers.  Handled reporting and property tours.
  • Suggested improvements to lease signing procedures.  Implemented online lease signing through Docu-Sign company wide.
Marketing Associate, 04/2012 to 10/2013
United Dominion Realty New York, NY
  • Lease and Market a 493 unit high rise located in the Financial District in NYC.
  • Maintained a minimum occupancy of 95% for the last 12 months.
  • Helped make 10 Hanover the #1 REIT in NYC for 2012 among our peers.
  • Work directly with maintenance staff, painters and cleaners to schedule and complete make ready's and service requests in a timely manner.
  • Acted as the direct contact and liaison for all residents during Hurricane Sandy.
  • Was involved with the efforts of the Downtown Alliance on the revitalization of Downtown New York City after Hurricane Sandy.


Assistant Property Manager, 08/2010 to 04/2012
AMLI Residential Fort Lauderdale/Morristown, FL/NJ
  • Promoted from Leasing Consultant to Assistant Manager in two years before transitioning to AMLI's newest acquisition in Fort Lauderdale, Florida.
  • Use of Onesite software.
  • Made Million Dollar leasing club in under 12 months.
  • Property Rated #1 YTD East Coast Region in 2011.
  • Property #1 in Net Operating Income in 2011 of all 58 AMLI Properties.
  • Completed month end processing and took part in budget planning.
Leasing Agent, 08/2009 to 02/2010
AMCS North Charleston, S.C.
  • Answering prospect phone calls and follow up after initial contact.
  • Marketing apartments and amenities.
  • Collecting rent and handling banking duties.
  • Servicing current residents and relaying issues to maintenance.
  • Attended fair housing seminars and marketing courses.
Sales Manager, 08/2001 to 07/2008
Paradise Travel East Coast/Caribbean
  • Perform Group Presentations for 5 to 25 couples                                        
  • Handled sales training for both sales managers and sales representatives
  • Performed verifications of loans and and contract signings.
Education
Real Estate Salesperson: Real Estate, 2018
Meadowlands School of Real Estate - Rutherford, NJ
Certified Apartment Manager: 2016
National Apartment Association - New Brunswick, NJ
  • Real Estate and Property Management training
  • Building Maintenance and Tenant Relations coursework
  • Coursework in Human Resources Management
  • Seminar on Marketing and Sales Management
First year sales course Real Estate Principles and Law: July 2009
Charleston School of Real Estate - Mt. Pleasant, South Carolina
  • Real Estate License - South Carolina
High School Diploma: business law and business management, 2001
Ogemaw Heights High School - West Branch
  • Business law and business management