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I Managed 275 commercial properties. Collected and kept careful records of rental payments. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.” Created staff schedules in response to community needs. Handled customer complaints personally to verify they were properly handled. Monitored common areas for cleanliness and safety. Reviewed all leases to guarantee that tenants received the proper level of service. Regularly updated asset management staff regarding leasing and property status. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Issued paychecks to vendors and suppliers on a bi-weekly basis.
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Achieve a position allowing me to demonstrate strategic leadership capabilities, in a challenging position in which personal ability, and commitment to professionalism is of value. Enthusiastic customer service professional with 12 years client interface experience. Motivated to maintain customer satisfaction and contribute to company success. Highly skilled in conflict resolution and mediation techniques. Focused on satisfying residents and maintaining high occupancy rates. Reports any major issues to property owners/management and takes initiative in finding workable solutions.
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Brought the properties occupancy from 80.11 percent to 98% occupancy. In charge of overseeing the properties renovations and team. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential residents and answered any questions, and provided excellent customer service. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving residents, subcontractors, and property management.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential residents and answered any questions. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors, and property management.
Served as a Temporary Leasing Consultant (weekend job) at multiple properties. Conducted apartment tours for potential residents, provide excellent customer service, answered any questions. Maintained accurate and updated websites and printed materials. Monitored common areas for cleanliness and safety. Updated tenant and unit information to keep current in housing database.
Conduct qualitative and quantitative analysis of logistics operations using simulation models and other tools. Worked at a rapid pace to meet tight deadlines. Maintain accurate stock records and schedules. Evaluated operational records and made scheduling adjustments to maximize efficiency. Oversaw special orders and after-hours, urgent shipping jobs. Conducted monthly, quarterly and yearly inventories of warehouse stock. Oversaw employees, and created a healthy, and safe work environment.
Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and openly invited coaching from the management team. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Temporary position working under the CEO's supervision. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed the day-to-day calendar for the company's CEO. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assist with payroll preparation and entered data into cumulative payroll document. Verified that information in the computer system was up to date and accurate in the Quick Books system.
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Customer-oriented leader with strong history of high-performance in meeting and exceeding objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
My responsibilities include payment collections, leasing and lease signing, answering phones, advertising specials and availability, notice updates to residents and other community functions. Inputted information from customer calls and onsite service visits into the company's system using Yardi. Documented any updates to management on renewal progress, at-risk renewals and renewals forecast. Created spread sheets for electricity bills, unit inspections, filter changes, appliance conditions and completed invoices for vendor payments. Always shown exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Post Harvey:
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members. Supported clerical needs of office manager and other employees, including taking messages, scanning documents and routing business correspondence. Took inventory for supply orders, order and distribute supplies, created spreadsheets, kept office clean and orderly, assisted in company employee luncheons.
Relocated to Victoria and took time off after having my son.
Went to oilfield companies through out South Texas and assisted in promoting product sales for company. Showed excellent customer service and communication skills in discussing and showing products. Educated customers about product features and technical details to highlight benefits and correct misunderstandings. Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
MCJROTC - Through 2006-2009 of High School
Acknowledged for money management during demolition process post Hurricane Harvey
Contact Number (361)652-1454
Contact Number (361)571-3381
Email: rhumpy60@gmail.com
Contact Number (469)951-6844