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Summary
I am a experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. I'm detail-oriented, efficient and organized with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company.
Skills
  • Record-keeping
  • Microsoft applications
  • Research support
  • Independent worker
  • Time management
  • Attention to detail
  • Exceptionally organized
  • Top sales performer
  • Invoice processing
  • Adaptive team player
  • Complex problem solving
  • Customer service mindset
  • Security monitoring
  • Sales proficiency
  • Receive return merchandise
  • Restocking
  • Cheerfulness
  • Professional appearance
  • Sharp problem solver
  • Store maintenance ability
  • Staff training
  • Computer-savvy
  • Safe equipment operation
  • Heavy equipment operator
Experience
Walmart June 2018 to February 2020 Sales Associate
Tampa, FL
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Busch gardens July 2017 to December 2018 Culinary
Tampa, FL
  • Designed innovative menus, sourced vendors and ordered supplies for high-demand restaurant.
  • Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
  • Collaborated with front of house manager to coordinate marketing, special events and menu changes.
  • Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Huck's January 2016 to May 2017 Sales
Herrin, IL

.

  • Checked gas dispensers for leaks or malfunctions and repaired faults.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Ensured proper age of customers for alcohol and cigarettes.
  • Processed gas and amenities payments.
  • Sold store items and vehicle services to customers.
  • Maintained cleanliness, neatness and organization of all areas.
  • Responded to questions about local area and company services.
Murphys Bar and Grill April 2015 to January 2016 Bartender
Murphysboro, IL
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Social House February 2015 to January 2016 Bartender
Carbondale, IL
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Mc Donalds January 2015 to January 2016 Sales
Murfreesboro, IL
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Ashburn Court Apartments June 2013 to January 2015 Property Manager
Carbondale, IL

I Managed 275 commercial properties. Collected and kept careful records of rental payments. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.” Created staff schedules in response to community needs. Handled customer complaints personally to verify they were properly handled. Monitored common areas for cleanliness and safety. Reviewed all leases to guarantee that tenants received the proper level of service. Regularly updated asset management staff regarding leasing and property status. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Issued paychecks to vendors and suppliers on a bi-weekly basis.

Door's February 2012 to June 2013 In House Care (PA)
Carbondale, IL
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
Hardee's August 2010 to April 2012 Sales
Benton, IL
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Jack's Fish Co March 2008 to July 2010 Assistant Chief
Benton, IL
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
Education and Training
Benton High School 2012 High School Diploma Benton, IL, US
This resume is created in 7 minutes.
Professional Experience
April 2018
to
Current
Ross Stores Dublin, CA Fixture/Purchasing Senior Analyst
  • Managed all aspects of Fixture/Purchasing department: over sought (24)Ross supply vendors, coordinated delivery with logistic vendor of new fixture to over 1400 Ross and 200 dd's branded stores.
  • Recommended de-risking strategy for vendor supplier for custom fixtures within Ross and dd's brands.
  • Results from diversifying vendor suppliers that built custom fixture reduced freight cost by 20%, and saved 10% in fixture net cost.
  • Managed and Reported on monthly financial budgets to Executive leadership team on all New stores dd's brand.
  • Designed proprietary applications that streamlined fixture pricing request for replacement store fixtures. This application in turned created cost saving of over $2,000.00 per quarter. 
October 2017
to
March 2018
Ross Dress for Less Dublin, CA Project Coordinator (Contractor through Pivotal Retail)
  • Developed applications tools to streamline work productivity for (20) project coordinators, this in effect maximized effiencies by 15% for each Project coordinators.
  • Program Manager for proprietary Project Tracking system used by (20) project coordinators.
  • Project Tracking System created a cost net saving of $600.00 per store due to set deliverable target dates.(Per Quarter 120 stores Completed)
  • Lead trainer for proprietary Project Tracking system used by (20) Project Coordinators.
  • Executed new store re-configurations for Ross's Stores.
  • Manage Financial accounting for refresh stores to ensure cost saving.
May 2017
to
October 2017
Digital Realty Trust Oakland, CA Assistant Property Manager
  • Conducted dynamic reporting on ways to improving property efficiency to West Coast Regional Manager on active projects.
  • Monitored budget spending orders for commercial property operations.
  • Facilitated in operations decisions collectively among different departments.
  • Communicated with vendors to support new material acquisition purchases and invoice billing.
  •  
August 2016
to
May 2017
Genentech South San Francisco, CA IT Help Desk Implementation Assistant
  • Provided IT application and hardware support for internal employees.
  • Published comprehensive Analytic reports to IT Manager to increase awareness on all active projects.
  • Data analyst on SME(Subject Matter Expert) project, in which I actualized raw data into viable project success. Due to my team and I analysts the company saved over $15,000 by not having to hire a third party contractor.
Education and Training
2016
San Francisco State University Bachelor of Science: Information Systems
  • Self Taught in programming Languages  MYSQL, VBA, Python 3
Summary of Skills
  •  Advanced in MS Office Suite (Excel, Word, PowerPoint)
  • Proficient in MS Access Database 
  •  Operation Management
  •  Project Management 
  • Python 3 
  • Strong communication skills
  • Knowledgeable on ERP Softwares(Peoplesoft, Salesforce, and SAP) 
  • Financial background in vendor record management
  • Experience in Tableau Data Modeling Software 
This resume is created in 7 minutes.
Professional Summary

Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting.

Core Qualifications
  • Multi-family property management
  • Sales and marketing
  • Customer service expert
  • Skilled multi-tasker
  • Team player
  • Yardi and Yieldstar
  • New construction
Experience
Property Manager 09/2006 to 05/2017 Westdale Asset Management San Antonio, TX
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • Wrote clear and concise owner's reports based on findings from monthly financial statements.
  • Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
Assistant Property Manager 09/2000 to 09/2006 Capstone Real Estate Services San Antonio, TX
  • Assisted Property Manager with all aspects of leasing, marketing, maintenance administration and daily operations of the property.
  • Collected, documented and monitored all income.
  • Assisted with lease-up of new construction apartment homes for two phases.
  • Implemented lease renewal and resident retention programs.
  • Completed bank deposits, account reconciliations and monthly closeout reports.
Leasing Consultant 01/1999 to 08/2000 Hayman Company San Antonio, TX
  • Greeted, qualified, toured and leased apartment homes to prospective residents.
  • Generated all lease contracts.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. 
  • Implemented outreach marketing plans to generate traffic to the property.
Real Estate Professional 10/1998 to 01/1999 ABC Apartment Locating San Antonio, TX
  • Generated lists of properties that were compatible with potential renters' needs and financial resources.
  • Coordinated appointments with prospective renters to showcase apartment homes.  
  • Assisted clients in leasing apartment homes and relocation services.  
Customer Service Sales Representative 07/1993 to 09/1998 Sunbelt Sportswear San Antonio, TX
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Recommended and helped customers select merchandise based on their needs.
  • Produced top sales for 5 consecutive years.
Licenses
Texas Real Estate License 1998
This resume is created in 7 minutes.
Professional Summary
Versatile property manager with regional experience who brings an excellent blend of people skills, financial acumen and accountability with the ability to implement and enforce company policies and procedures effectively.
Skills
  • Certified Property Manager (CPM)
  • Microsoft Office, Onesite, BuildingLink, Yieldstar, Yardi, Docu-sign, Bluemoon, Rent Café, and Entrata
  • Tremendous lease up experience and success
  • Tenant and eviction laws
  • Customer service-focused
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Affordable housing programs knowledge
  • New York and New Jersey Tenant and eviction laws
  • NJAA Apartment Association member
  • Involved in the Business Development Association and the Young Leadership Group for NJAA
  • Exceptional oral and written communication skills
  • Accountable and adaptable 
Work History
Community Manager, 07/2017 to Current
Mill Creek Residential Jersey City, NJ
  • Manage a luxury community of 366 apartment homes and 16 retail spaces.
  • Oversee daily pricing changes through Yieldstar
  • Analyze and evaluate monthly and quarterly financial statements.
  • Prepare weekly, monthly and yearly financial reports for Asset Managers and JV Partners
  • Developed, reviewed and submitted yearly property operating and capital budgets.
  • Prepare monthly reforecasts, accruals as well as sales and marketing plans.
  • Maximize rental income while minimizing expenses through effective planning and control.
  • Prepare specifications, solicit bids and approve subcontracts for building services.
  • Train and motivate leasing, maintenance and management staff during weekly meetings.
  • Communicate effectively with owners, residents and on-site associates.


Area Property Manager, 10/2013 to 07/2017
BNE Real Estate Group Livingston, NJ
  • Oversaw the lease up and stabilization of 7 luxury communities total 1,450 apartment homes
  • Management of four luxury class A properties with a unit count totaling over 500
  • Developed and implemented policies and procedures manual for the operations side of the company
  • Managed lease renewals and expiration schedule.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Trained and motivated leasing staff and managers during monthly meetings.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Evaluated and recommended changes in rental pricing strategies.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Handled disciplinary actions and performance review
  • Dealt directly with Asset Managers.  Handled reporting and property tours.
  • Suggested improvements to lease signing procedures.  Implemented online lease signing through Docu-Sign company wide.
Marketing Associate, 04/2012 to 10/2013
United Dominion Realty New York, NY
  • Lease and Market a 493 unit high rise located in the Financial District in NYC.
  • Maintained a minimum occupancy of 95% for the last 12 months.
  • Helped make 10 Hanover the #1 REIT in NYC for 2012 among our peers.
  • Work directly with maintenance staff, painters and cleaners to schedule and complete make ready's and service requests in a timely manner.
  • Acted as the direct contact and liaison for all residents during Hurricane Sandy.
  • Was involved with the efforts of the Downtown Alliance on the revitalization of Downtown New York City after Hurricane Sandy.


Assistant Property Manager, 08/2010 to 04/2012
AMLI Residential Fort Lauderdale/Morristown, FL/NJ
  • Promoted from Leasing Consultant to Assistant Manager in two years before transitioning to AMLI's newest acquisition in Fort Lauderdale, Florida.
  • Use of Onesite software.
  • Made Million Dollar leasing club in under 12 months.
  • Property Rated #1 YTD East Coast Region in 2011.
  • Property #1 in Net Operating Income in 2011 of all 58 AMLI Properties.
  • Completed month end processing and took part in budget planning.
Leasing Agent, 08/2009 to 02/2010
AMCS North Charleston, S.C.
  • Answering prospect phone calls and follow up after initial contact.
  • Marketing apartments and amenities.
  • Collecting rent and handling banking duties.
  • Servicing current residents and relaying issues to maintenance.
  • Attended fair housing seminars and marketing courses.
Sales Manager, 08/2001 to 07/2008
Paradise Travel East Coast/Caribbean
  • Perform Group Presentations for 5 to 25 couples                                        
  • Handled sales training for both sales managers and sales representatives
  • Performed verifications of loans and and contract signings.
Education
Real Estate Salesperson: Real Estate, 2018
Meadowlands School of Real Estate - Rutherford, NJ
Certified Apartment Manager: 2016
National Apartment Association - New Brunswick, NJ
  • Real Estate and Property Management training
  • Building Maintenance and Tenant Relations coursework
  • Coursework in Human Resources Management
  • Seminar on Marketing and Sales Management
First year sales course Real Estate Principles and Law: July 2009
Charleston School of Real Estate - Mt. Pleasant, South Carolina
  • Real Estate License - South Carolina
High School Diploma: business law and business management, 2001
Ogemaw Heights High School - West Branch
  • Business law and business management
This resume is created in 7 minutes.
Summary

Quality-focused Property Manager, who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs. Proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships.

Core Strengths
  • Knowledge of lease marketing 
  • Leadership
  • Skilled multi-tasker
  • Fair housing Laws
  • Microsoft Office
  • Buildium/Appfolio
  • Blue Moon Software
  • TAA/TAR leases
Experience
Mac Lamar Management LLC | San Antonio, TX Property Manager 01/2018 - 06/2018
  • Hire, train and  manage onsite staff and conducted performance evaluations 
  • Created and implemented effective marketing initiatives for existing and potential residents
  • scheduled and supervised inspections and maintenance projects
  • Successfully reduced high delinquency rates by effectively communicating with tenants and improving rent collection process
  • Performed accounting functions,  balanced accounts, collected and recorded payments
  • Negotiated bids with contractors for small large maintenance projects 
  • Performed background checks,  while staying in compliance with fair housing laws
  • Maintain accurate records to document work orders, preventative maintenance, inventories, and purchase orders.
  • Issue 3-day notices; prepare legal documents to appear in eviction court
  • Prepared lease and rental agreements, ensuring accuracy and completion


Highland Commercial Properties | San Antonio, TX Leasing Agent/Assistant Property Manager 06/2017 - 01/2018
  • Overseen property, staff, and contractors in absence of  Property Manager for 200+ units
  • Kept meticulous records of all correspondence with residents and tenants
  • Checked rental eligibility by following company verification process
  • Expediently investigate complaints, disturbances, compose violation letters and resolve resident issues
  • Accurately assist in preparation of financial accounting reports and explanation in budget variances
  • Inspected models and available “market ready”, communicate related service needs to Manager
  • Followed-up on prospects and  refer them to sister communities if needed
Tri-Starr Personnel | San Antonio, TX Assistant Administrative 06/2015 - 05/2017
  • Coordinated daily schedules and monthly calendar obligations for supervisor
  • Drafted meeting agendas, supplied advance materials and executed follow-up 
  • Managed  receptionist area, including greeting visitors and responding to request
  • Received incoming  mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Maintained an up-to-date department organizational chart
  • Automated office operations, managing client correspondence, record tracking and data communications.
Executive Security | San Antonio, TX Shift Supervising Security Officer 10/2013 - 06/2015
  • Thoroughly checked credentials of persons seeking to enter the property
  • Responded to medical emergencies, disturbances and frequently neutralized hostile situations. 
  • Trained permanent and temporary security officers in effective patrolling and monitoring equipment
  • Successfully deterred criminal activity by patrolling the premises at unpredictable time
  • Continuously monitored security cameras and quickly responded to alarms
  • Issued security badges and visitor passes to all guests
    Inspected parking lot to verify that vehicles were properly parked and displayed parking permits
Education and Training
San Antonio College | | San Antonio, TX, United States Associate of Arts in Business Administration 2018
Activities and Honors
Phi Theta Kappa Honor Society 
This resume is created in 7 minutes.
Summary

Driven and energetic Realtor Associate with 18 years experience in real estate industry. Highly adept at building excellent working relationships with other real estate agents, lenders, appraisers, title companies, surveyors and attorneys.  Accomplished in contractually representing clients in all manners of purchasing, selling, leasing residential real estate properties, and property management. I am highly goal-oriented and proficient at meeting and exceeding established goals and objectives related to training, selling, education and client relations.

Skills
  • Experienced Buyers' and Sellers' Agent
  • Property Management 
  • Certified Home Marketing Specialist 
  • Short Sales 
  • Client Management
  • Dealing with Escrow Documents and Preparing closing package. 
  • Highly professional
  • Foreclosures Specialist
  • Home Staging Specialist
Experience
Keller Williams Honolulu, HI Realtor Associate 03/2015 to 07/2018

Educated customers on market current status for residential and land markets. Guided homebuyers and sellers through the process of short sales and generated lists of properties that were compatible with buyers' needs and financial resources. Therefore, educating clients on the current real estate market and answered any questions they had. Developed an excellent communication with customers and builders to expand opportunities for growth. Wrote contract documents, purchase agreements and prepare closing statements. Verified that the legal formalities were completed prior to closing dates and communicating with owners regarding home and loan status and followed up with timeline's throughout the sales process. Furthermore, I created and maintained a large client base by meeting needs and providing exceptional customer service. Showed residential  and rental properties and explained the features, value and benefits of available homes and successfully guided home buyers, renters, and sellers through rentals, sales,  and purchase of properties. Promoted property sales through advertisements, open houses and participation in multiple listing services and negotiated contracts and coordinate with lenders, attorneys and inspectors. 

Hawaii Realty Honolulu, HI Realtor Associate & Property Manager 02/2009 to 03/2015

Worked with high volumes of transactions with sellers in investment properties. Coordinated appointments with prospective buyers to showcase houses. Counseled customers on market current status for residential and commercial markets, conducted apartment tours for potential tenants and answered any questions, maintained tenant relations with regular tenant visits and phone calls. Maintained seamless daily operations for a residential associations and rental buildings. conducted annual inspections, and worked on changes in program policies to the director of property management and assist in association meetings and marketing.

Coldwell Banker Pacific Properties Honolulu, HI Realtor Associate 03/2001 to 02/2009

Acted as a listing agent for brokers, cold called clients to obtain their exclusive on listings. Team Leader on residential projects and created and maintained a large client base by meeting needs and providing exceptional customer service.  Worked on property management dealing with rentals for investors.

Education and Training

High School Diploma 

Certified Realtor Associate with the Honolulu Board of Realtors 
Certified Gemologist with GIA

Certified Home Market Specialist 

Hobbies

Golf, Gem Digging , and Spending time with family 

This resume is created in 7 minutes.
Professional Summary
Store Manager driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Store Manager excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Languages
Fluent in Greek, American Sign Language (ASL) and English.
Skills
  • Conflict resolution
  • Team leadership
  • Data management
  • Strong client relations
  • Proficient in cash management
  • Quick learner
  • Trusted key holder
  • Exceptional communication skills
  • Strategic sales knowledge
  • MS Windows proficient
  • Efficient multi-tasker
  • Exceptional interpersonal communication
  • Customer service-oriented
  • Works well independently
  • Client-oriented
  • Excellent teamwork
  • Multi-line phone talent
Work History
CubeSmart Self Storage Store Manager/ Property Manager | Round Rock, TX | January 2017 - Current
  • Solved unresolved customer issues.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Effective liaison between customers and internal departments.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Maintained accurate records of past due customer account activity.
  • Updated customer orders from start to finish in an accurate and timely manner.
Toys R Us/Babies R US- Department Supervisor/Manager/Cashier | January 2015 - January 2017
    • Worked directly with all departments, higher managers, clients to achieve incredible customer satisfaction..
    • Developed new process for employee evaluation which resulted in marked performance improvements.
    • Cross-trained and backed up other customer service managers.
    • Met all customer call guidelines including service levels, handle time and productivity.
    • Solved unresolved customer issues.
    • Promptly responded to inquiries and requests from prospective customers.
    • Devised and published metrics to measure the organization's success in delivering world class customer service.
    • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
    • Effective liaison between customers and internal departments.
    • Investigated and resolved customer inquiries and complaints in an empathetic manner.
    • Facilitated inter-departmental communication to effectively provide customer support.
    • Strong leader of customer support staff.
    • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
    • Identified individual development needs with appropriate training.
    • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
    • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    Education
    Bachelor of Arts Social Work The University of Texas at Austin Austin, TX | Pending
    Accomplishments
    • Drove record-high sales that elevated the store's ranking in the company from low standings to #1 in the district quarterly.
    • Won All Star 2nd quarter award in 2017.
    • Won All Star 3rd quarter award in 2017.
    • Won All Star 4th Quarter award in 2018.
    • Won Annual All Star in 2018!
    • Raised occupation from 6% to 35% in 11 months.
    This resume is created in 7 minutes.
    Experience
    03/2016 to Current
    Regional Property Manager Greystar Houston, TX
    • Oversee and manage the daily operations of 663 units and 10 team members Increased renewal conversion from 37% to 51% Improved online reputation scores from 27% to 53% Overcame occupancy challenges in a competitive market and increased rates from 89% to 95% Facilitated exterior construction projects Perform due diligence projects.
    02/2015 to 03/2016
    Community Manager Windmill Landing Apartments Houston, TX
    • Oversaw and managed the daily operations of 259 units and 6 team members Developed marketing strategy to increase occupancy rate from 82% to 93% Facilitated and supervised major interior and exterior rehabilitation projects Executed Blue Star crime prevention program to reduce crime Limited overspending and integrated lower expense strategies without compromising quality.
    11/2011 to 08/2014
    Regional Property Manager United Apartment Group Austin, TX
    • Successfully supervised 7 sites consisting of 1700+ units and 50+ team members Facilitated rehabilitation and construction projects on 4 sites Developed marketing strategies to increase occupancy Implemented budget control to reduce expenses and increase net operating income Resolved resident issues to maintain resident retention and accomplish revenue management goals Served as Manager and District Manager prior to being promoted to Regional Manager.
    10/2009 to 11/2011
    Community Manager Wildwood Apartments Austin, TX
    • Oversaw and managed the daily operations of 394 units and 8 team members Increased occupancy rate from 75% to 93% Developed and executed crime prevention program to reduce crime Reduced delinquency from 12% to 3% in less than 90 days Worked closely with collection agency and increased collections by 20% Increased market rents by 25%.
    Education and Training
    2006
    High School Diploma Austin Institute of Real Estate Austin, TX
    El Campo High School El Campo, TX Accreditations Fair Housing Training Seminars Red Book Training Seminars Leadership and Coaching Training Seminars Marketing, Leasing, Management Training Seminars
    Skills
    due diligence, marketing strategies, marketing strategy, rehabilitation
    Activities and Honors
    Goal driven leader who confidently Productive with solid work ethic who motivates and coaches team members exerts optimal effort in successfully to meet high performance standards completing tasks Highly motivated self-starter who takes Flexible team player that thrives in initiative with minimal supervision environments requiring ability to prioritize and juggle multiple projects Technical Proficiencies Yardi Blue Moon Yieldstar Real Page - Onesite Microsoft Office
    Additional Information
    • Extra Mile Award Most Improved Property Award Rent Collections Award Administration Award Community Manager of the Year Award