• Designed innovative menus, sourced vendors and ordered supplies for high-demand restaurant.
• Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
• Collaborated with front of house manager to coordinate marketing, special events and menu changes.
• Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
• Coordinated preparation of customer meals and monitored food handling for safety purposes.
• Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
• Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.

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• Checked gas dispensers for leaks or malfunctions and repaired faults.
• Attended to gas spills and accidents promptly and according to established guidelines.
• Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
• Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
• Ensured proper age of customers for alcohol and cigarettes.
• Processed gas and amenities payments.
• Sold store items and vehicle services to customers.
• Maintained cleanliness, neatness and organization of all areas.
• Responded to questions about local area and company services.

• Checked identification of customers to verify age requirements needed for purchase of alcohol.
• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
• Multitasked to meet customer, business operations and server needs with minimal errors or delays.
• Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
• Planned and updated menus to capitalize on changing trends in customer preferences.
• Collected food, wine and appetizer orders from patrons and promoted upsell items.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

• Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
• Recognized VIP customers immediately and provided special treatment, including preferred tables.
• Studied industry trends to inform planning of bar menu and development of new drink recipes.
• Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
• Monitored bar inventory and promptly restocked low items before depletion.
• Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
• Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
• Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Completed side work tasks, including restocking condiments and cleaning refrigerators.
• Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
• Suggested additional menu items, beverages and desserts to increase sales.
• Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.

I Managed 275 commercial properties. Collected and kept careful records of rental payments. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.” Created staff schedules in response to community needs. Handled customer complaints personally to verify they were properly handled. Monitored common areas for cleanliness and safety. Reviewed all leases to guarantee that tenants received the proper level of service. Regularly updated asset management staff regarding leasing and property status. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Issued paychecks to vendors and suppliers on a bi-weekly basis.

• Earned reputation for good attendance and hard work.
• Created agendas and communication materials for team meetings.
• Attended departmental meetings, providing feedback to enhance future performance.
• Improved operations by working with team members and customers to find workable solutions.

• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Mentored team members in mastering sales techniques to consistently exceed objectives.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
• Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Replenished food items from inventory and rotated ingredients to use oldest products first.