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Objective
Expert Real Estate Agent dedicated to giving clients "First Class" professional service and honest advice, enabling them to make sound financial decisions in the sale and purchase of real estate.
Skills

First time buyer specialist 
  • Experienced buyers' agent
Senior Real Estate Specialist (SRES)
Clean driving record
  • HUD homes foreclosures
  • Short Sale Foreclosure Resource (SFR)
Highly professional
Accredited Staging Professional (ASP)
Foreclosures specialist
Accomplishments
Generated $1000000 Sales in 2002, substantially exceeding expectations and average sales for the Orlando area.
Experience
Licensed Real Estate Agent Jun 2015 to Feb 2017
 La Rosa Realty － Celebration, FL Guided homebuyers and sellers through the process of short sales. Generated lists of properties that were compatible with buyers' needs and financial resources. Generated lists of properties that were compatible with buyers' needs and financial resources. Maintained high referral rates and exceptional feedback from previous clients.
Education and Training
Coursework in Business Administration and Economics Fast Start Agent Training in Real Estate Coldwell Banker Residential Real Estate
This resume is created in 7 minutes.
Professional Summary
Seeking a position that will benefit from my 18 years experience in customer service experience, being a team player, and my positive interaction skills. My ability to work well with people is where I excel and make it my goal to maintain customer satisfaction.
Skills
  • Multitasking skills
  • Follows procedures
  • Exceptional communication skills
  • Strong client relations
  • Skilled in call center operations
  • Commitment to quality and service
  • Luxury guest services
  • Courteous and helpful
  • Service-oriented
  • Reservations and booking system experience
  • Guest services
Work History
05/2017 to Current
Licensed Real Estate Agent Berkshire Hathaway Home Services – Redlands, Ca
  • Residential home sales, touring homes with clients.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Researched and customized service proposals for clients.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Provided an elevated customer experience to generate a loyal cliental.
  • Politely assisted customers in person and via telephone.
  • Scanned documentation and entered into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization and research and development.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Prepared buyer & sellers disclosures on CAR forms.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Prepared and organized documents for co-op board interviews.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Negotiated, facilitated and managed real estate transactions.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Communicated with clients to understand their property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Developed and maintained a list of properties suited to different needs and budgets.
  • Oversaw the advertising of properties for web and print media.
  • Delivered positive, effective sales presentations.
  • Informed home buyer of the sales, construction and warranty processes.
  • Met all monthly and quarterly sales goals.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Negotiated contracts on behalf of clients.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
11/2009 to 05/2017
Licensed Real Estate Agent Coldwell Banker Town & Country – Redlands, Ca
  • Responsible for all front office operations i.e.
  • Appointment confirmations, marketing, presentations, income verification and eligibility,multi-lined telephones, ordering of front and back office supplies, file documentation and
  • Strong Interpersonal communication skills.
  • Problem analysis and problem solving.
  • Organizational skills and customer service orientation.
  • Adaptability and ability to work under pressure.
  • Initiator
  • Responsible for all office procedures such as obtaining client paperwork/work history, assisting with faxing/scanning of the requested paperwork lender proof of income/various documentation required.
  • Keeping all transactions in accordance with CAR and NAR guidelines.
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
  • Scanned files, shred sensitive documentation.
  • Coordinate appointments.
  • Complied with customs, immigration laws on international trips.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Coordinated appointments to show marketed properties.
  • Negotiated, facilitated and managed real estate transactions.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Communicated with clients to understand their property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Informed home buyer of the sales, construction and warranty processes.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
04/2007 to 11/2009
Licensed Real Estate Agent RE/MAX Advantage – Redlands, CA
  • Advertised client properties on websites, through social media and in real estate guides.
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Coordinated appointments to show marketed properties.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Negotiated, facilitated and managed real estate transactions.
  • Communicated with clients to understand their property needs and preferences.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained a list of properties suited to different needs and budgets.
  • Oversaw the advertising of properties for web and print media.
  • Delivered positive, effective sales presentations.
  • Informed home buyer of the sales, construction and warranty processes.
  • Met all monthly and quarterly sales goals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
Sales Representative/Customer Service Verizon Wireless – Moreno Valley, Ca
  • Responsible for activating cellular service, running credit of potential wireless customers, office procedures, assisting with programming and cell service restorations, primary line set up, cellular service plan work ups, calling plan adjustments, set up and take down of merchandise displays.
  • Prepared and trained new hired employees on the computers, and sales registers, banking.
  • Conducted all aspects of front office duties, such as posting appointments, scheduling appointments, calling plans, chart documentation and filing.
  • Issue cellular numbers to clients.
  • Explaining device and plan features and options, explaining billing and excess usage charges, assisting the sales team in completing orders and sales and answering customer questions in person and on the phone, as well as coaching new team members.
  • Strong Interpersonal communication skills.
  • Calculated charges for write-off and account adjustments.
  • Performed various administrative duties and supported office staff.
  • Organizational skills and customer service orientation.
  • Adaptability and ability to work under pressure.
  • Initiator/Solve customer\\'s problems in an effective/creative manner.
Education
1994
High School Diploma:
Moreno Valley High School - Moreno Valley
1997
Associate of Science: Nursing
 Riverside Community College - Moreno Valley, CA
 Some College course work completed
1998
Medical Assistant/CPR Certification:
Skadron College - San Bernardino, CA
Current
Real Estate Certification State Course Prep.: Real Estate
 First Tuesday - Riverside, CA
2018
Pharmacy Technician
 Loma Linda University - San Bernardino, Ca
This resume is created in 7 minutes.
Summary
Seeking an Administrative Assistant Position
Skills
  • High affinity with customer
  • Demonstrated ability
  • Excellent oral communication skills
  • Ability to work effectively
Experience
Wine Seller Jan 2013 to Current
 Remy Martin Company － Orange County, United States
  • To wear uniform do promotion in store.
  • Take out the wine to demo and put out the gift near the together.
  • Write down the amount for sale and take some pictures with customer who is interesting.
  • Initiate introducing products to customers to push sales and clear any misconceptions customers may have.
Jan 2009 to Jan 2012
 Wan Tai Media LLC － ChangChun, China
  • Provided excellent customer service.
  • Wearing the same car themed dress to show each car's unique style.
  • With a smell to show the company's image.
Real Estate Agent Jan 2009 to Jan 2011
 Hong Yu Real Estade LLC － ChangChun, China
  • Searching listings on internet, newspaper or introduce by friends.
  • Connect with owner insure the house is available.
  • Online advertisement listing.
  • Lead customers to see the house and to mention the cost to budget.
Education and Training
BA degree, Interior Design present Mt. San Antonio College Walnut, CA * ChangChun Universy, City Of ChangChun, China
Languages
Chinese/English
Skills
budget, Chinese, communication skills, Excellent oral, CA, excellent customer service, English, image, newspaper, promotion, sales, San, unique
This resume is created in 7 minutes.
Professional Summary
Management professional successful in developing, implementing and managing education and training programs. A Strong yet flexible leadership style that is adaptable to the changing demands of public and private agencies.
Skills
  • Compassionate and caring
  • Strong communications skills
  • Strong stakeholder management skills
  • Ability to work with a people from diverse background
  • Strong technical skills (mobile app and website development)
  • Able to train displaced workers
  • Strong financial background
  • Strong project management skills
  • Strong leadership qualities
  • Able to build relationships with stakeholders at the local, state, and federal levels.
  • Creative problem solver 
  • Able to recruit, hire and train staff.
Work History
10/2015 to Current
Adjunct Instructor State of Delaware - Delaware Technical and Community College – Wilmington, DE
Adjunct instructor teaching the following courses:

Semester Courses:

  • Management Information Systems (MIS)
  • Money, Banking, and Financial Markets
  • Microsoft Excel

Workforce Development Courses:

  • Project Management
  • Microsoft Office - Excel, Word, PowerPoint, Access (Beginner to Advanced)
  • MS Project 2013
  • Web Design
  • Mobile app design
  • Introduction to Computers
  • Windows 7 and
  • Windows file management
06/2013 to 12/2015
Consultant Porte Liberia's Children Initiative – Houston, TX
  • Applied and obtained the organizations 501(c)3 designation from the IRS.
  • Developed the organization's website
  • Worked on several successful fundraising events
  • Worked with the executive leadership on grant funding
  • Worked with the executive leadership on donations
  • Presented the organization's story to the public
  • Served as the public relations manager when needed.
06/2013 to 12/2015
Management Analyst City of Houston – Houston, TX
  • Provided base level support to non-technical personnel within the City of Houston
  • Worked with multiple agencies (Fire, Police, Fleet Management, Information Technology, Sanitation, Parks & Recreation, and Airport) to develop business continuity plans.
  • Worked with policy makers at the local level to increase funding for training programs.
  • Co-created the department's annual budget and submitted it to the city council for review and approval.
  • Gathered and analyzed data for studies and reports and made recommendations based on findings.
  • Fostered a climate of collaboration between the general public, the city manager and members of city council. 
04/2008 to 01/2011
Manager Morgan Guaranty Trust Co – Newark, Delaware, United States
  • Supervised a team of 7 area managers and 3 associates.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Represented the organization to customers, the public, government officials, and other external sources.
  • Created an online training program to be used during video training conferences.
  • Organized training for new employees.
  • Monitored participant workflow and behaviors throughout the training process.
05/2006 to 01/2008
Real Estate Agent and Property Manager Smalls Real Estate and Insurance Company – Wilmington, DE

  • Negotiated, facilitated and managed real estate transactions.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Developed, reviewed and submitted property operating, and capital budgets report to clients.
  • Maintained a constant balance of property petty cash account.
  • Audited files and reported any issues requiring follow-up to the client.
Education
2013
MBA: Management Information Systems
 Wilmington University - New Castle, DE
2012
MBA: Finance
 Wilmington University - New Castle, DE
2010
Bachelor of Science: Business Management
 City University of New York - School of Professional Studies - New York, NY
Certifications
  • Project Management Professional (PMP) - Project Management Institute
  • Lean Six Sigma - University of Delaware
  • Microsoft Office Specialist Certification
This resume is created in 7 minutes.
Skills
Substantial knowledge of the following software and networking sources: WestlawNext, Lexus Nexus, Zip Forms, Microsoft Office, Pages, Realist, So-Cal MLS, Linked-In, and Facebook.
Experience
07/2017
Uniform State Bar Examination Applicant
04/2017 to Current
Real Estate Professional
  • Refined customer service relations while assisted multiple new home projects.
  • Improved face-to-face customer service experience.
  • Gained valuable knowledge of new home developments while participating in residential phase releases.
12/2016 to Current
Temps Plus
  • Developed analytical reasoning skills through intense academic commitment.
  • Maintained a strict schedule by committing to a 70 hour per week study schedule.
  • Enhanced writing skills through the highest level of academic scrutiny.
  • Committed mental focus skills through a variety of complex reading challenges.
  • Experienced the highest level of intellectual competition Created a strong understanding of over 18 complex legal topics including: Corporations, Partnerships, Agency law, Wills, Trusts, Estates, Federal Rules of Civil Procedure, Evidence, Secured Transactions, Contracts, sales, the Uniform Commercial Code, Property, Family Law, Torts, Constitutional Law, Criminal Law, and Criminal Procedure.
01/2014 to 05/2014
Mortgage Specialist Trainee Metropolitan Home Mortgage － Irvine, California
  • Improved persuasive speaking skills during multiple encounters with national client network.
  • Obtained improved interpersonal communication skills while speaking with clients on a day-to-day basis.
  • While working with technological interfaces, obtained data networking management skills.
  • Became well versed in residential and commercial lending while soliciting existing clients to consider financial options.
  • Conformed to regulatory compliance while working with clients in the mortgage lending process.
03/2010 to 08/2014
Licensed Real Estate Agent Century 21 O.M.A － San Clemente, California
  • Developed negotiation skills through contractual discussions with opposing Realtors.
  • Learned statutory interpretation ability through compliance with the California Bureau of Real Estate practice policies.
  • Established specialized skills regarding small business operation by running personal business.
  • Enhanced and developed effective client counseling through the complex legal and intensive process of purchasing or selling a home in the competitive California market.
  • Refined extensive knowledge regarding the process of real estate market analysis through years of dedicated real estate practice.
  • Complied with ethical responsibility during multiple real estate transactions and client interactions.
  • Released television commercial for real estate business.
  • Featured on Bravo, Fox News, HGTV, MSNBC, Discovery, and The Golf Channel.
01/2008 to 03/2010
Assistant CPM Media Services － San Clemente, California
  • Participated in document filing to maintain client contact and professional conflict avoidance.
  • Networking and market share building.
  • Attended multiple client relationship management events to facilitate positive long-term client retention.
  • Created marketing campaign to reach out to statewide market share.
Education and Training
December 2016
Juris Doctorate University of Wyoming College of Law － Laramie, WY 3.0 Dean's List 3.4 Graduated Semester Early
January 2014
B.A: Human Communication Studies California State University － Fullerton, CA Human Communication Studies 3.4 Dean's List: Fall 2013 Began college at 16 years of age
Activities and Honors
Licensed California Realtor, seven years Former Member: California Association of Realtors, National Association of Realtors, Orange County Association of Realtors
Skills
academic, Agency, commercial lending, interpersonal communication, competitive, Contracts, counseling, client, clients, customer service experience, customer service, filing, financial, focus, Forms, interpretation, Law, legal, regulatory compliance, Lexus Nexus, management skills, market analysis, marketing, market, Microsoft Office, office, mortgage lending, negotiation, network, Networking, persuasive, policies, speaking, purchasing, reading, Real Estate, relationship management, selling, sales, television, writing skills, Zip
This resume is created in 7 minutes.
Summary
I am a person who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise. I focused on building and maintaining candidate relationships to keep a consistent talent pipeline.
Skills
  • Dependability
  • Attention to details
  • Fast learner 
  • Attention to details
  • Bi lingual
  • English
  • Tongan
  • Ability to stay positive
Experience
December 2015
to
August 2017
TELEPERFORMANCE USA West Valley City, UT MEMBER SERVICE REPRESENTATIVE Point of contact, Answer Phones I am the first person that they talk to. Making sure that MEMBERS needs are met in a timely manner. Making sure that there questions are Answered and that they have a good experience with Banking with USAA.
April 1997
to
August 2017
BEST WEST LANDSCAPING Taylorsville, UT CUSTOMER SERVICE Setting Appointments, Giving Quotes, Writing Contracts
February 2009
to
April 2011
HARLAND CLARKE Salt Lake City, UT CUSTOMER SERVICE Answering Phones, Greeting Customers in a positive and friendly manner. Ordering Checks, Tracking there Order, Making sure the customer has a lasting impression on the service that I have given
January 2004
to
January 2008
UIPI INVESTMENT Salt Lake City, UT REAL ESTATE AGENT Door to Door contact, Meeting new Clients and matching them to there first home. Writing Contracts. Keeping and Eye out for new listing. Daily Contact and following thru with Clients on a daily process. Taking Clients on tours. 
Education and Training
NANAKULI HIGH SCHOOL Waianae, HI
CONTACTORS SCHOOLS Salt Lake City, UT GENERAL CONTRACTORS
REAL ESTATE SCHOOL Salt Lake City, UT
This resume is created in 7 minutes.
Professional Profile
Qualified sales consultant who is highly goal-oriented and proficient at meeting and exceeding established goals and objectives related to training, selling, education and client relations. Over 8 years of sales experience in the service industry. 
Summary of Qualifications
  • Conflict resolution techniques
  • Client relations specialist
  • Team management
  • Excellent communicator
  • MS Office proficient
  • Trilingual in English, Hindi and Urdu
  • Eleads1One Proficient 
Education and Training
Associate of Science (A.S.): Business Administration 2012 Atlanta Metropolitan State College Atlanta, GA
Bachelor of Business Administration (BBA): Real Estate, Cum Laude 2017 Georgia State University Atlanta, GA
2016 GA Real Estate License Atlanta, GA
Experience
Real Estate Agent 01/2016 to Current Rocklyn Homes Duluth, GA
  • Assisted managers increase sales volume by more 50% in their New Homes Communities
  • Offer advice based on asking open-ended questions about what the customer's preference is in terms of features/amenities, floor plans, and the true cost of ownership
  • Explain the availability schedule, price, incentives/promotions, features of all inventory homes and tailor a specific home to customer's needs
  • Monitor customer preferences to determine focus of sales efforts
  • Report to Sales Manager by providing registration forms and any pertinent details that may lead to a sale
Sales Advisor 03/2017 to 06/2017 Nalley Acura Marietta, GA
  • Meet or exceed projected forecast of sales
  • Maintain customer satisfaction scores at or above company standards
  • Determine vehicle needs and demonstrate various in-car technologies 
  • Complete paperwork accompanying vehicle sales
Sales Associate 03/2014 to 01/2016 Macy's Lenox Square Atlanta, GA
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Seasonal Sales Associate 12/2013 to 02/2014
Volunteer Services 10/2011 to 12/2012 Emory Healthcare Atlanta, GA
  • Refer patients to appropriate health care services or resources
  • Maintain knowledge of community services and resources available to patients
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
Assistant Manager 07/2010 to 08/2012 Day & Midnight Stores Inc New York City, New York
  • Trained, developed, and counseled new and current employees to develop a high performing team
  • Reviewed orders, delivery schedules, and inventory levels to determine product availability
  • Budgeted monthly departmental expenses and implemented cost controls.
  • Monitored all cash flow activities for business transactions with all business partners 
Retail Sales Representative 05/2007 to 06/2010
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Ticket, arrange and display merchandise to promote sales
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
This resume is created in 7 minutes.
Professional Summary
Energetic professional who provides the experience and critical thinking necessary to successfully facilitate client relations.
Skills
  • Expert multi-tasker
  • Customer service expert
  • Skilled negotiator
  • Proficient in Microsoft Office
  • Skilled Social Media 
  • Knowledgeable in Mac systems
Languages
Excellent verbal and written communication
Work History
Residential Real Estate Agent, 09/2016 to Current
Paragon Real Estate Group – Greenbrae, CA

  • Advertised client properties on websites, through social media and in real estate guides.
  • Negotiated, facilitated and managed real estate transactions.
  • Oversaw the advertising of properties for web and print media.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Negotiated contracts on behalf of clients.
Residential Real Estate Agent, 01/2014 to 09/2016
Vanguard Properties – San Francisco, CA
  • Advertised client properties on websites, through social media and in real estate guides.
  • Negotiated, facilitated and managed real estate transactions.
  • Oversaw the advertising of properties for web and print media. 
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. ·      
  • Worked closely with clients to get the appropriate loans, inspections and credit reports. 
  • Negotiated contracts on behalf of clients.
Residential Real Estate Agent, 01/2012 to 01/2014
Coldwell Banker – CA


  • Advertised client properties on websites, through social media and in real estate guides.
  • Negotiated, facilitated and managed real estate transactions.
  • Oversaw the advertising of properties for web and print media.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Negotiated contracts on behalf of clients.
Executive Assistant & Compliance Manager, 01/2009 to 01/2012
Global Wine Company – Sausalito, CA
  • Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
  • Compiled and analyzed sales and marketing reports.
  • Processed travel expenses and reimbursements.
  • Maintained up-to-date knowledge of product and service changes.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Planned and coordinated the availability of products for advertising and promotion purposes.
Transaction Manger and Executive Assistant, 01/2006 to 01/2009
Morgan Lane – Kentfield, CA
  • Compiled and analyzed sales and marketing reports for CEO.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Managed all the paperwork and deadlines involved in a real estate transaction.
  • Monitored progress from the time the seller accepts an offer through the close of escrow.
  • Monitor escrow progress for important deadlines.
  • Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.
  • Coordinate inspections, communicate with agents during their negotiations about repairs, and coordinate completion of repairs.
Customer Service, 04/1998 to 11/1999
Adobe Systems – Seattle, WA
  • Accurately documented, researched and resolved customer service issues. Resolved service, pricing and technical problems for customers.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Prepared reports and communication for senior management and clients.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Conducted research to address customer concerns.
Education
High School Diploma: 1992
Redwood High School - Larkspur
Associate of Arts: Interior Design, Art Institute of Seattle~ Interior Design - Seattle, WA
Additional Information
  • Ability to work independently or as a team player *Superior ability to multi-task; adaptive to fast paced and changing environment *Extremely professional, positive attitude and a strong work ethic
This resume is created in 7 minutes.
Professional Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills
  • Strategic planning
  • Multi-operations management
  • Project Management
  • Microsoft Office Suite expert
  • Complex problem solving
  • Customer needs assessment
  • Public Speaking
  • Customer Service
  • Excellent Communicator
  • Multiple Listing Services
  • Time Buyer Specialist
    		•
  • Effective Communications Skills
  • Methodologies and deployment
  • Leadership & Diplomacy
  •  Facilitate Meetings
  • High-profile presentations
  • Time Management Skills
  • Business Operations
  • High Referral Rates
  • Open Houses
  • National Association
  • Previous Clients
    		•
    Education
    Bachelor of Science: Business Management, 2015
     Western Governors University - Austin TX
    • Bachelor of Science in Business Management Degree Acquired
    • Coursework in Business, Management and Communications
    Master of Science: Real Estate, 2020
     Realtor University - Chicago IL
    Work History
    Managing Broker, 04/2016 to Current
     Home Sales By Us Realty, LLC – Katy TX
    • Small Business Management
    • Development Business Operations
    • Created market and customer-specific marketing solutions for managed brands.
    • Managed Website & Social Media Accounts
    Real Estate Agent, 01/2012 to 03/2016
     Realty Solution – Houston TX
    • Customer Satisfaction (5 STAR agent)
    Real Estate Agent, 09/2010 to 01/2012
     Zip Realty Inc. – Houston TX
    • Pipeline included an average of 366 perspective clients
    Director of Sales & Marketing, 10/2008 to 12/2011
     UBAY.US.Com, LLC – Houston TX
  • Small Business
    • Provide customer service as well as handle customer complaints and questions.
    • Develop on-line promotional advertisement in order to expand company sales
    • Liaison and buyer of warehouse merchandise Customer Service
    • Ensured customer satisfaction and operational excellence
    • Responded to customer feedback in order to improve performance
    • Vendor Relations, Managed Social Media & Website
    Real Estate Agent, 06/2005 to 08/2010
     Century 21, Realty Solution – Houston TX
    • Cultivates Company Culture
    Accomplishments
    • Published Writer "Raising The Balance: Single Parenting". Published 2007, Can be found on Amazon & Barnes & Noble online stores
    • Published Poet "The Best Poets of 2002" & "The Best Poets of 2004" By Howard Ely
    Additional Information
    • " I could not have gone through this process without Bianca. She was right there every step of the way, even when I was about to give up and walk away. All I can say is she was a GOD send." Rose Ross Houston, TX
    • "Wonderful person who made the whole process easy and did well to cater to our needs and wants." Robert Locke Houston, TX
    • " Thank you Bianca for helping us acquire our home ASAP! Your knowledge, professionalism, constant communications, negotiations, and dedication to us from day one through closing have made our entire experience very pleasant to say the least. Apart from your expertise, your friendliness and courteousness was outstanding! We will definitely recommend you to everyone!" Karina & Fenton Williams Houston, TX

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