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Objective
Expert Real Estate Agent dedicated to giving clients "First Class" professional service and honest advice, enabling them to make sound financial decisions in the sale and purchase of real estate.
Skills

First time buyer specialist 
  • Experienced buyers' agent
Senior Real Estate Specialist (SRES)
Clean driving record
  • HUD homes foreclosures
  • Short Sale Foreclosure Resource (SFR)
Highly professional
Accredited Staging Professional (ASP)
Foreclosures specialist
Accomplishments
Generated $1000000 Sales in 2002, substantially exceeding expectations and average sales for the Orlando area.
Experience
Licensed Real Estate Agent Jun 2015 to Feb 2017
 La Rosa Realty － Celebration, FL Guided homebuyers and sellers through the process of short sales. Generated lists of properties that were compatible with buyers' needs and financial resources. Generated lists of properties that were compatible with buyers' needs and financial resources. Maintained high referral rates and exceptional feedback from previous clients.
Education and Training
Coursework in Business Administration and Economics Fast Start Agent Training in Real Estate Coldwell Banker Residential Real Estate
This resume is created in 7 minutes.
Professional Summary
Seeking a position that will benefit from my 18 years experience in customer service experience, being a team player, and my positive interaction skills. My ability to work well with people is where I excel and make it my goal to maintain customer satisfaction.
Skills
  • Multitasking skills
  • Follows procedures
  • Exceptional communication skills
  • Strong client relations
  • Skilled in call center operations
  • Commitment to quality and service
  • Luxury guest services
  • Courteous and helpful
  • Service-oriented
  • Reservations and booking system experience
  • Guest services
Work History
05/2017 to Current
Licensed Real Estate Agent Berkshire Hathaway Home Services – Redlands, Ca
  • Residential home sales, touring homes with clients.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Researched and customized service proposals for clients.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Provided an elevated customer experience to generate a loyal cliental.
  • Politely assisted customers in person and via telephone.
  • Scanned documentation and entered into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization and research and development.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Prepared buyer & sellers disclosures on CAR forms.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Prepared and organized documents for co-op board interviews.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Negotiated, facilitated and managed real estate transactions.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Communicated with clients to understand their property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Developed and maintained a list of properties suited to different needs and budgets.
  • Oversaw the advertising of properties for web and print media.
  • Delivered positive, effective sales presentations.
  • Informed home buyer of the sales, construction and warranty processes.
  • Met all monthly and quarterly sales goals.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Negotiated contracts on behalf of clients.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
11/2009 to 05/2017
Licensed Real Estate Agent Coldwell Banker Town & Country – Redlands, Ca
  • Responsible for all front office operations i.e.
  • Appointment confirmations, marketing, presentations, income verification and eligibility,multi-lined telephones, ordering of front and back office supplies, file documentation and
  • Strong Interpersonal communication skills.
  • Problem analysis and problem solving.
  • Organizational skills and customer service orientation.
  • Adaptability and ability to work under pressure.
  • Initiator
  • Responsible for all office procedures such as obtaining client paperwork/work history, assisting with faxing/scanning of the requested paperwork lender proof of income/various documentation required.
  • Keeping all transactions in accordance with CAR and NAR guidelines.
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
  • Scanned files, shred sensitive documentation.
  • Coordinate appointments.
  • Complied with customs, immigration laws on international trips.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Coordinated appointments to show marketed properties.
  • Negotiated, facilitated and managed real estate transactions.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Communicated with clients to understand their property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Informed home buyer of the sales, construction and warranty processes.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
04/2007 to 11/2009
Licensed Real Estate Agent RE/MAX Advantage – Redlands, CA
  • Advertised client properties on websites, through social media and in real estate guides.
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Coordinated appointments to show marketed properties.
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Negotiated, facilitated and managed real estate transactions.
  • Communicated with clients to understand their property needs and preferences.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained a list of properties suited to different needs and budgets.
  • Oversaw the advertising of properties for web and print media.
  • Delivered positive, effective sales presentations.
  • Informed home buyer of the sales, construction and warranty processes.
  • Met all monthly and quarterly sales goals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Worked closely with clients to get the appropriate loans, inspections and credit reports.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
Sales Representative/Customer Service Verizon Wireless – Moreno Valley, Ca
  • Responsible for activating cellular service, running credit of potential wireless customers, office procedures, assisting with programming and cell service restorations, primary line set up, cellular service plan work ups, calling plan adjustments, set up and take down of merchandise displays.
  • Prepared and trained new hired employees on the computers, and sales registers, banking.
  • Conducted all aspects of front office duties, such as posting appointments, scheduling appointments, calling plans, chart documentation and filing.
  • Issue cellular numbers to clients.
  • Explaining device and plan features and options, explaining billing and excess usage charges, assisting the sales team in completing orders and sales and answering customer questions in person and on the phone, as well as coaching new team members.
  • Strong Interpersonal communication skills.
  • Calculated charges for write-off and account adjustments.
  • Performed various administrative duties and supported office staff.
  • Organizational skills and customer service orientation.
  • Adaptability and ability to work under pressure.
  • Initiator/Solve customer\\'s problems in an effective/creative manner.
Education
1994
High School Diploma:
Moreno Valley High School - Moreno Valley
1997
Associate of Science: Nursing
 Riverside Community College - Moreno Valley, CA
 Some College course work completed
1998
Medical Assistant/CPR Certification:
Skadron College - San Bernardino, CA
Current
Real Estate Certification State Course Prep.: Real Estate
 First Tuesday - Riverside, CA
2018
Pharmacy Technician
 Loma Linda University - San Bernardino, Ca
This resume is created in 7 minutes.
Summary
Seeking an Administrative Assistant Position
Skills
  • High affinity with customer
  • Demonstrated ability
  • Excellent oral communication skills
  • Ability to work effectively
Experience
Wine Seller Jan 2013 to Current
 Remy Martin Company － Orange County, United States
  • To wear uniform do promotion in store.
  • Take out the wine to demo and put out the gift near the together.
  • Write down the amount for sale and take some pictures with customer who is interesting.
  • Initiate introducing products to customers to push sales and clear any misconceptions customers may have.
Jan 2009 to Jan 2012
 Wan Tai Media LLC － ChangChun, China
  • Provided excellent customer service.
  • Wearing the same car themed dress to show each car's unique style.
  • With a smell to show the company's image.
Real Estate Agent Jan 2009 to Jan 2011
 Hong Yu Real Estade LLC － ChangChun, China
  • Searching listings on internet, newspaper or introduce by friends.
  • Connect with owner insure the house is available.
  • Online advertisement listing.
  • Lead customers to see the house and to mention the cost to budget.
Education and Training
BA degree, Interior Design present Mt. San Antonio College Walnut, CA * ChangChun Universy, City Of ChangChun, China
Languages
Chinese/English
Skills
budget, Chinese, communication skills, Excellent oral, CA, excellent customer service, English, image, newspaper, promotion, sales, San, unique
This resume is created in 7 minutes.
Professional Summary
Management professional successful in developing, implementing and managing education and training programs. A Strong yet flexible leadership style that is adaptable to the changing demands of public and private agencies.
Skills
  • Compassionate and caring
  • Strong communications skills
  • Strong stakeholder management skills
  • Ability to work with a people from diverse background
  • Strong technical skills (mobile app and website development)
  • Able to train displaced workers
  • Strong financial background
  • Strong project management skills
  • Strong leadership qualities
  • Able to build relationships with stakeholders at the local, state, and federal levels.
  • Creative problem solver 
  • Able to recruit, hire and train staff.
Work History
10/2015 to Current
Adjunct Instructor State of Delaware - Delaware Technical and Community College – Wilmington, DE
Adjunct instructor teaching the following courses:

Semester Courses:

  • Management Information Systems (MIS)
  • Money, Banking, and Financial Markets
  • Microsoft Excel

Workforce Development Courses:

  • Project Management
  • Microsoft Office - Excel, Word, PowerPoint, Access (Beginner to Advanced)
  • MS Project 2013
  • Web Design
  • Mobile app design
  • Introduction to Computers
  • Windows 7 and
  • Windows file management
06/2013 to 12/2015
Consultant Porte Liberia's Children Initiative – Houston, TX
  • Applied and obtained the organizations 501(c)3 designation from the IRS.
  • Developed the organization's website
  • Worked on several successful fundraising events
  • Worked with the executive leadership on grant funding
  • Worked with the executive leadership on donations
  • Presented the organization's story to the public
  • Served as the public relations manager when needed.
06/2013 to 12/2015
Management Analyst City of Houston – Houston, TX
  • Provided base level support to non-technical personnel within the City of Houston
  • Worked with multiple agencies (Fire, Police, Fleet Management, Information Technology, Sanitation, Parks & Recreation, and Airport) to develop business continuity plans.
  • Worked with policy makers at the local level to increase funding for training programs.
  • Co-created the department's annual budget and submitted it to the city council for review and approval.
  • Gathered and analyzed data for studies and reports and made recommendations based on findings.
  • Fostered a climate of collaboration between the general public, the city manager and members of city council. 
04/2008 to 01/2011
Manager Morgan Guaranty Trust Co – Newark, Delaware, United States
  • Supervised a team of 7 area managers and 3 associates.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Represented the organization to customers, the public, government officials, and other external sources.
  • Created an online training program to be used during video training conferences.
  • Organized training for new employees.
  • Monitored participant workflow and behaviors throughout the training process.
05/2006 to 01/2008
Real Estate Agent and Property Manager Smalls Real Estate and Insurance Company – Wilmington, DE

  • Negotiated, facilitated and managed real estate transactions.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Developed, reviewed and submitted property operating, and capital budgets report to clients.
  • Maintained a constant balance of property petty cash account.
  • Audited files and reported any issues requiring follow-up to the client.
Education
2013
MBA: Management Information Systems
 Wilmington University - New Castle, DE
2012
MBA: Finance
 Wilmington University - New Castle, DE
2010
Bachelor of Science: Business Management
 City University of New York - School of Professional Studies - New York, NY
Certifications
  • Project Management Professional (PMP) - Project Management Institute
  • Lean Six Sigma - University of Delaware
  • Microsoft Office Specialist Certification

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