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Professional Summary

Accomplished, results-driven Residential Consulting professional with a history of progressive experience in Real Estate, Business Management and software development who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs, seeking a position in residential property management.

Experienced maintaining rental property by advertising and filling vacancies, negotiating and enforcing leases, maintaining and securing premises. Ensure optimal operations by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping services.

Highly qualified in services based positions, a critical thinker and respected liaison for client escalation issues; adept at providing creative solutions to client problems. Effective mediator ready to embrace new challenges and contribute to the organization's overall success.

Skills
  • Provided Leadership, hiring, coaching guidance, ongoing feedback and motivation to staff
  • Well organized and able to manage changing priorities meet deadlines and follow through assignments
  • Relationship Building & Retention
  • Business Operation/Financial Reports/Legal Procedures
  • Tenant Relationship & Problem Resolution
  • Certified Residential Specialist
  • Budgeting, Reporting & Open System Accounting
  • Computer proficiency in MS, excellent knowledge of Yardi, and other multiple PC software packages and web based applications
Work History
Assistant Manager Consultant, 08/2017 to Current
 Western National Property Management – Irvine, CA
  • Managed for 135 residential units fostering relationships with residents and onsite associates to achieve company profit and tenancy objectives.
  • Maintained units to ensure market-readiness; coordinated maintenance teams, to maintain property appearance and functions.
  • Collect rent, deposits, and all past due fees from tenants on the 1st of every month, Created, served and followed up on all three day notices.
  • Reserved and collected all NSF payments monthly.
  • Monitored multiple software systems including Onsite, Pay-lease, Insite and Yardi on a daily basis.
  • Assisted Property Manager in all aspects of monthly lease renewals and implemented lease expiration to minimize exposure of units throughout year.
  • Responsible for training new office team member on all systems and policies to adhere to company standards and guidelines while providing excellent customer service.
  • Facilitate property maintenance issues, including scheduling regular maintenance and repair negotiating contracts with vendors and conducting property inspections to ensure property is in good working order and well maintained.
Client Support Specialist, 02/2016 to 02/2017
 Southern California Gas Company - Winn Corporation – Los Angeles, CA
  • Drove integral role in ensuring strict compliance to Southern California Gas Co. policies and confidentiality laws due to Aliso Canyon gas leak project.
  • Resolved and managed numerous business functions on a day-to-day basis, including claims information and producing research data on budget items.
Client Service Analyst , 04/2014 to 06/2015
 BANK NEW YORK MELLON – Dallas, TX
  • Oversaw Anti Money Laundering transaction alerts.
  • Performed detailed investigations, of transaction information to identify risks, trends and potential suspicious activity related to money laundering and terrorist financing.
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Interacted daily with Senior Management on the Compliance, Legal and business sectors concerning money laundering issues.
Licensed Real Estate Sales Representative, 01/2009 to 01/2014
 RE/MAX ABOUTOWNE REALTY BROKERAGE – Toronto, Canada
  • Managed all facets of Real Estate business, with concentration in direct sales of condominiums, town homes and single family homes. Serve as representative for various developers, sellers and buyers in the organization of sales with values ranging from $350K to 3M.
  • Receive high volume of inbound calls concerning various properties: utilize effective persuasion skills to make appointments for showing homes.
  • Managed property closings, oversee signing of documents and disbursement of funds.
  • Prepared formal documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Compiled market research data to understand market, competition, trends and conditions and maintained database of information.
  • Network and organized special events to promote real estate service and generate prospects.
  • Created a wide variety marketing materials including maps, advertisements, demographic reports and executive summary brochures for in-house and client presentations using advanced desktop, graphic, and mapping software.
Software Quality Assurance Manager, 01/2000 to 01/2010
 MARKEL INSURANCE OF CANADA – Toronto, Canada
  • Led, motivated and energized a 7 person Quality Assurance team members in all phases of software testing.
  • Successfully implemented two Web Testing projects for Accounting administration, Claim Management and Policy administration.
Education
Associate of Science: Quality Assurance Management Humber College - Toronto, Canada
Bachelor of Science in Mining Engineering Technical University In Cluj Napoca - Romania
Professional Profile

Real Estate Salesperson License - Ontario Real Estate - Toronto, Canada

Certified Apartment Manager (CAM) - National Apartment Association

Residential Property Management - Real Estate College

Real Estate Sales Training - Mike Ferry organization

Leasing series Grace Hill - National Apartment Association

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