Real Estate Transaction Coordinator resume examples

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Professional Summary
Enthusiastic, resourceful recent graduate with excellent research, time management and problem solving skills. Ability to establish priorities, meet challenges head-on and to function at a high level in a wide variety of settings.
Skills
  • Windows and Mac proficiency.
  • MS Office proficiency - Word, Excel, PowerPoint, and Outlook
  • Skilled in Internet research and communication tools
  • Collection and reporting of data
  • Use of many types of lab equipment and machinery, handling of specimens, and safe handling of chemicals.
  • Trained in lab safety
  • Lab equipment maintenance
  • Adaptable learner
Work History
Summer Camp Recreative Leader Jan 2014 - Jan 2017
Municipality of Guaynabo Guaynabo, PR


  • Maintained discipline and order in all planned activities inside and outside the facilities of the camp.
  • Established a safe play environment for the children.
  • Communicated regularly with parents about daily activities and behaviors.
  • Encouraged children to be understanding of and patient with others.
  • Administered medication and minor first aid to sick and injured students.
Mobile Clinic Volunteer Jan 2016 - Jan 2016
Medlife Rio Bamba, Ecuador
  • Interviewed patients to obtain medical information, weight, height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Assisted local doctors with consults and non-invasive procedures.
  • Assisted pharmacy staff with drug inventory and receiving.
  • Educated community members about environmentally-related health issues.
  • Educated and assisted community children on dental hygiene practices such as proper tooth-brushing and flossing techniques.
  • Assisted the community in construction of stairs and sanitary facilities for their school.
  • Learned about local medical practices, global medicine and the effect of poverty on health.
Usher Jul 2014 - Aug 2014
Latin American Women Softball Tournament Guaynabo, PR

  • Resolved all spectators complaints in a professional manner while prioritizing their satisfaction.
  • Maintained order in the bleachers during the games.
  • Assisted in the scoring process of the games.
  • Assisted in the conditioning of the park before and after the games.
Transaction Processor Mar 2019 - Current
Conduent Guaynabo, Puerto Rico
Education
Bachelor of Science: Integrative Biology 2017
University of Puerto Rico Rio Piedras
This resume is created in 7 minutes.
Summary
I have been a Transaction  coordinator for about 10 years. I am looking for a Corporation  that I can utilize my skills and knowledge to help grow the business
Skills
  • Typing
  • Data Entry
  • Customer Service
  • Income analyzes
  • Qualify borrower for home loans
  • FHA
  • USDA
  • VA
  • CONVENTIONAL
  • FILING
  • KNOWLEDGE OF GUIDLINES
  • REVERSES MORTGAGES
Experience
Transaction Coordinator, Peak Mortgage, April 2014-Current Eugene, OR

Qualify borrowers for home loans, analyzing income and documents to submit to lenders, I do FHA, USDA, VA and conventional . Reverse mortgages also. 

  • Secured monthly approvals from management for problematic small business and commercial loans.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering  all ] loans.
  • Ensured compliance with company policies, underwriting guidelines and lending program requirements.
  • Obtained repeat business by building strong customer relations and delivering world-class customer service.
Transaction Coordinator, OMT Mortgage, August 2013-April 2014 Eugene, OR Qualify borrowers for home loans, analyzing income and documents to submit to lenders, I do FHA, USDA, VA and conventional . I did a lot of brokering at this company learning different scenarios  for different borrowers
This resume is created in 7 minutes.
Professional Summary

IT professional with a background in software consulting, project management, website production, and real estate seeking employment.

Skills
  • Project planning
  • Management
  • Website and electronic marketing
  • Exceptional communication skills
  • Web Standards
  • Html/CSS/Javascript
  • Content Management
  • Attention to detail
  • Digital media
  • Customer Focus
  • Quick learner
  • Proficient in Adobe CS5
  • Problem Solver
  • SQL Database Management
  • Work History
    November 2017-Current CRM Software Consultant | United Solutions, Inc. | Marlborough, MA


    • Executed program modifications and changes and documented the results of software research tools and applications.
    • Designed, tested, installed and monitored new systems.
    • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
    • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
    • Directed onsite training for business users to maximize productivity.
    May 2016-November 2017 Real Estate Agent | Keller Williams Realty | Westborough, MA
    • Showed properties to potential buyers and other brokers at open houses and by appointment.
    • Coordinated appointments to show marketed properties.
    • Accompanied buyers and sellers to their home inspections and appraisals.
    • Negotiated, facilitated and managed real estate transactions.
    • Continually stayed up-to-date on mortgage rates and related real estate news.
    • Communicated with clients to understand their property needs and preferences.
    • Presented purchase offers to sellers for consideration.
    • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
    • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
    July 2015-November 2015 Project Coordinator | New Perspective Web Solutions | Westborough, MA
    • Spearheaded JIRA implementation, resulting in increased cross-departmental transparency.
    • Developed executive presentations and reports to facilitate project evaluation and process improvement.
    • Monitored timelines and flagged potential issues to be addressed.
    • Implemented a set of comprehensive tracking processes to monitor current development team performance.
    November 2014-May 2015 Project Manager | New England Historic Genealogical Society | Boston, MA
    • Directed planning, budgeting, vendor selection and quality assurance efforts.
    • Monitored timelines and flagged potential issues to be addressed.
    • Implemented a set of comprehensive tracking processes to monitor delivery performance.
    • Collaborated with the marketing and membership department to deliver project deliverables with correct quality controls.
    March 2012-February 2014 Website Director | New England Historic Genealogical Society | Boston, MA
    • Led the development team that created the web and mobile user interfaces for the AmericanAncestors.org website redesign and hardware upgrade.
    • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
    • Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web applications.
    • Collaborated with the sales, marketing and support teams to launch products on time and within budget.
    • Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
    • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
    • Coordinated bi-weekly Scrum planning meetings to develop team strategies and define project goals.
    • Led communication with stakeholders regarding product goals and progress made.
    • Tested and implemented new technology-based global projects such as a new search interface for the customer facing genealogy databases.
    • Collaborated with business, UX and marketing teams to drive brand development and messaging.
    February 2010-February 2012 Website Administrator | New England Historic Genealogical Society | Boston, MA
    • Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.
    • Provided exceptional customer service while delivering support to internal teams to ensure projects were completed on time, under budget and exceeded expectations.
    • Launched website redesign and new initiative to improve business systems to increase organizational efficiency.
    • Hired and trained staff for department to increase retention and ensure all staffing needs were exceeded.
    • Scheduled website coverage to ensure maximum system surveillance and 100% system uptime.
    • Managed department budget with strict attention to detail and ensuring all technical needs were exceeded while sustaining annual budget.
    • Hired and managed vendors to increase project efficiency and achieve project success.
    • Provided analytics monitoring and reporting to determine strategies to increase website traffic and usage.
    • Managed implementation of new search engine and interface to increase search efficiency and user satisfaction.
    • Implemented style guidelines on the website to promote a consistent look and feel, and created content and graphics to compliment the new guidelines.
    • Utilized extensive digital marketing skills to provide SEO and PPC campaign management to increase website traffic.
    • Provided database reporting and profile management to ensure maximum system reliability.
    • Delivered content management and web systems management and integration in a timely manner.
    • Provided exceptional customer service while communicating with internal staff for content changes and requests.
    • Successfully implemented and maintained style guidelines on AmericanAncestors.org.
    • Provided graphic design and photography to enhance website visual appeal and created email blasts to garner interest in the website.
    • Performed all phases of requirement management, including gathering, analyzing, detailing and tracking requirements.
    • Planned, executed and finalized projects on time and within budget and scope objectives, including acquiring resources and coordinating efforts of team members.
    February 2008-February 2009 Website Producer | CMP Medica | Framingham, MA
    • Utilized extensive technical skills to convert websites from print-based publications to the web.
    • Effectively managed content with a content management system to increase project efficiency.
    • Established and maintained the integrity of the project throughout the project's life cycle, delivering on time and under budget.
    • Updated and maintained a project status worksheet for proven efficiency and effective collaboration.
    • Created and implemented surveys to analyze customer experience when interacting with company websites.
    February 2007-February 2008 Web/Multimedia Architect | Lionbridge | Waltham, MA
    • Utilized extensive multimedia skills to provide file management and quality control while integrating sound and video for multimedia applications.
    • Successfully managed the transition between translation teams and the client, ensuring all technical needs were exceeded.
    • Ensured a high level of service able to communicate progress between all parties.
    • Skillfully coordinated development, test, implementation and installation of new applications and processes.
    • Accurately estimated project costs, and managed scope with comprehensive statements of work (SOW) and change control methodologies.
    • Consulted with company functional departments and industry experts to build consensus on design goals and priorities.
    Education
    Associate of Arts: Arts and Sciences Langara College, Vancouver, BC

    PMP Agile Certified professional Udacity, Mountain View, CA
    Certificate: Ektron Episerver, Nashua, NH
    This resume is created in 7 minutes.
    Summary

    Dynamic, motivated, results-oriented professional who thrives on working in a fast paced business environment. Driven to uphold ethical standards while providing top-notch assistance to attorneys and administrative staff. Accomplished professional with extensive medical experience. Highly organized, able to work independently as well as with a team. Personable professional who displays the utmost level of professionalism and confidentiality. Follows directives and employs all necessary steps to excel in high-pressure situations.

    Highlights
    • Valuable health care experience (pharmaceuticals, home health infusion, orthopedic and spinal surgical implants and business development within the managed care industry
    • Extensive anatomy/physiology knowledge
    • Professional and personable
    • Exceptional communication skills
    • Strong presentation skills
    • Highly organized
    • Smart, conscientious, humble
    • Deadline driven
    • Team player with a positive attitude
    Experience
    Territory Manager Feb 2007 to Jul 2010
    Arlington Clinical, a subsidiary of Omnicare, Reno, Nevada

    Reason for leaving: Resigned due to a family medical tragedy

    Recruited to revitalize plunging sales performance and reverse company's reputation for the Reno, Sparks and Carson City territory

    - Increased managed care business by 83%

    - Increased specialty retail compounding prescription volume by 43%

    - Tripled chemotherapy infusion business

    - Active Management team member

    - Secured major infusion and compounding contracts with: Anthem Blue Cross and Blue Shield, Circle of Life Hospice, Galaxy Health, Hometown Health Plan, Physician's Managed Care, Saint Mary's Healthfirst and Vista Care Hospice


    Residential Real Estate Agent Aug 2004 to Feb 2007
    Keller Williams Group One, Reno, Nevada

    Reason for leaving: Recruited by NeighborCare's Vice President of Operations, a subsidiary of Omnicare

    - Generated over 2.5 million in closed transactions in 36 months

    - Achieved Buyer's Agent designation for sales achievement

    - Generated new buyers and sellers by cold calling, marketing and prospecting

    - Successfully managed the financial, marketing and transactional coordination aspects of my real estate business

    Account Manager Mar 1998 to Aug 2004
    Arlington Clinical, a privately held company, Reno, Nevada

    Reason for leaving: Started my own real estate business

    - Increased pain management infusion by 50% through targeted marketing and rigorous follow up

    - Negotiated and established infusion contracts with Carson Tahoe Hospital, Washoe Medical Center and Hometown Health Plan

    - Implemented and coordinated quarterly product management and medical related seminars for Northern Nevada health care providers

    -Acted as the primary liaison and instrumental team leader, effectively coordinating communications between staff, physicians, administrators, patients and their families

    Account Manager Feb 1996 to Nov 1997
    Coram Healthcare, Reno, Nevada

    Reason for leaving: Advancement within the infusion industry

    - Achieved highest historical one year sales dollar volume of $1,683,000

    - Increased pain management infusion by 50% in one year

    - Successfully secured infusion contracts with Carson Tahoe Hospital, Northern Nevada Correction Center, Washoe Medical Center and Hometown Health Plan

    Orthopedic and Spinal Sales Specialist Nov 1994 to Nov 1995
    Med Tech West, Reno, Nevada

    Reason for leaving: Started our family

    - Ranked #1 in sales (Interpore Bone Void Substitute)

    - Achieved 50% increased in product portfolio sales

    - Achieved 187% increase in market share for Interpore

    Professional Sales Representative Oct 1988 to Feb 1994
    Pfizer, Reno, Nevada

    Reason for leaving: Offered a career opportunity within the orthopedic implant industry

    - Received Fortune 500 sales training and personal development skills

    - Generated $1,643,670 in sales revenue

    - Achieved highest District Sales Representative award

    - Achieved formulary acceptance at key Federal accounts: Reno Veteran's Hospital, Northern Nevada Correctional Center, Nevada and California Indian Reservations, Fallon Naval Air Station, Herlong Army Base and Hospital Health Plan

    Education
    Bachelor of Science, Major BioDynamics (Exercise Physiology); Minor: Human Psychology California State University, Sacramento
    This resume is created in 7 minutes.
    Summary
    A former Marine, now military spouse, who is hard working, dedicated and easily adapts to any given situation.  Veteran with 10 point preference.  Held top secret clearance and has experience working with multi-national, multi-agency and diplomatic officials.
    A former Marine, now military spouses, who is hard working, dedicated and easily adapts to any given situation.  Veteran with 10 point preference. Held Top Secret clearance and has experience working with multi-national, multi-agency and diplomatic officials.  Proficient in computer programs, including but not limited to, Excel, PowerPoint, and Word.
    Skills
    • Quick learner
    • Attention to detail
    • Multi-Task
    • Proactive
    • Works well with others or independently
    • Takes Initiative
    • Self-Starting
    Experience
    Real Estate Broker (REALTOR)/Administrative Assistant Feb 2015 to May 2016
    Castro Real Estate Group Jacksonville , NC
    • Assisted and advised clients on the purchase of residential property
    • Worked as an Independent Contractor as well as assisted with administrative duties
    • Sent out client correspondence
    • Generated lists of properties that were compatible with buyers' needs and financial resources
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
    • Showed residential properties to clients
    • Continued correspondence over websites with perspective and existing clients
    Spouse Coordinator Oct 2013 to Mar 2014
    U.S. Department of State Quantico, VA
    • Coordinated training times for spouses of Marines' going on Marine Security Guard program
    • Responded to spouse emails regarding questions living abroad
    • Administered classes to spouses on life overseas as a military spouse on the Marine Security Guard program as well as tips to make it a successful post
    ADMINISTRATIVE ASSISTANT (Telecommute from Stafford, VA) May 2012 to May 2013
    CASTRO REAL ESTATE GROUP Jacksonville, NC
    • Transmit client correspondence via email, Facebook and company websites
    • Generated lists of properties that were compatible with buyers' needs and financial resources
    • Initiated client drip campaigns
    • Scheduled appointments with perspective clients
    • Kept track of Brokers' perspective clients and ensured they were being steadily contacted by Broker
    COMMUNITY LIAISON OFFICE COORDINATOR Sep 2011 to Mar 2012
    U.S. DEPARTMENT OF STATE Djibouti, Djibouti
    • Developed and administered program plans across eight areas of responsibility: employment liaison, crisis management and security liaison, education liaison, information and resource management, guidance and referral, welcoming and orientation, community liaison, and events planning; which are client-driven and responsive to post-specific needs
    • A primary member of the US Embassy Country Team
    • Developed and managed comprehensive program to maintain high morale
    • Served as community advocate for employees and family members and advised post management on quality of life issues, recommend solutions, and advocate effectively for employee/family friendly policies
    • Coordinate and initiated events to help boost and maintain mission morale
    • Ensured reporting requirements and correspondence were on time and handled in a timely manner
    OFFICE COORDINATOR/REALTOR Jan 2010 to Aug 2010
    CASTRO REAL ESTATE GROUP Jacksonville, NC
    • Responsible for maintaining websites
    • Calculate Gross Commission Income and ensure that agents are meeting projected production goals
    • Revise and manage client database
    • Implement new procedures and programs within the company
    • Assisted in hiring/firing process
    • Trained new hires
    • Assisted and advised clients on the purchase of residential property
    • Negotiated Offers to Purchase and composed all direct contracts with the sale of residential property
    • Generated lists of properties that were compatible with buyers' needs and financial resources
    • Managed office inventory and placed new supply orders
    • Updated employee paperwork and records
    • Scheduled appointments and maintained master calendar
    • Greeted visitors promptly and directed to correct locations
    • Oversaw training and daily performance of staff
    REALTOR Jul 2009 to Jan 2010
    BARBARA CANAVAN REALTY & ASSOC/KELLER WILLIAMS REALTY Jacksonville, NC
    • Worked as Independent Contractor
    • Created and distributed self promoting marketing materials to subdivisions and clients
    • Assisted and advised clients on the purchase of residential property
    • Negotiated Offers to Purchase and composed all direct contracts with the sale of residential property
    • Generated lists of properties that were compatible with buyers' needs and financial resources
    TAG AND TITLE CLERK Jun 2008 to Sep 2008
    PRYOR TAG AGENCY Pryor, OK
    • Provide quotes for new and used vehicles
    • Add liens to titles
    • Release liens with documentation of satisfactorily completing loan obligation
    • Tag new and used vehicles, recreational vehicles, motorcycles, and boats
    • Perform VIN inspections
    • Produce drivers license's
    • Opened new accounts with Oklahoma Pike Pass
    BAILIFF Sep 2006 to Feb 2007
    ROGERS COUNTY COURTHOUSE Claremore, OK
    • Pull files pertaining to case load
    • Present in courtroom proceedings
    • Record minutes of court proceedings
    • Knowledge of small claims, family law and protective orders
    • Worked full time while attending Northeastern Oklahoma State University
    MARINE Dec 2004 to Apr 2006
    UNITED STATES MARINE CORPS
    • Completed Marine Recruit Training
    • Completed Marine Combat Training
    • Scheduled working parties
    • Managed and maintained accountability of Marines' through morning report and rosters
    • Compile rosters of Marines' for school placement
    • Compose, submit and coordinate Marines' for recruiters assistance, PTAD, TAD and emergency leave
    LITIGATOR/LEGAL SECRETARY May 2003 to Sep 2004
    ELLIOTT & SHERRER, P.C. Pryor , OK
    • Draft motions, client correspondence and prepare discovery pertaining to criminal, family and civil law
    • Proficient Dictaphone transcription
    • Schedule and maintain appointment calendar
    • Maintain working files of cases with company
    • File records with respective counties
    • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
    • Photocopied all correspondence, documents and other printed materials
    Education and Training
    Bachelor of Science, Criminal Justice 2007 NORTHEASTERN OKLAHOMA STATE UNIVERSITY Broken Arrow , OK, USA
    Associates:, General Education 2002 CONNORS STATE COLLEGE Warner, OK, USA
    Criminal Justice NORTHWESTERN OKLAHOMA STATE UNIVERSITY Alva , OK, USA
    License, Real Estate 2009 JACKSONVILLE REAL ESTATE ACADEMY Jacksonville , NC, USA
    Activities and Honors
    • EAGLE AWARD, U.S. Department of State, 2012
    • EXTRA MILE AWARD, U.S. Department of State, 2011
    • PRYOR ANIMAL LEAGE, Volunteer
    • UNSUNG HERO AWARD, United States Marine Corps, 2006
    • GLOBAL WAR ON TERRORISM SERVICE RIBBON, United States Marine Corps, 2006
    • NATIONAL DEFENSE SERVICE RIBBON, United States Marine Corps, 2005
    • ALL STATE SOFTBALL, Pryor High School, 1999
    This resume is created in 7 minutes.
    Summary
    Highly enthusiastic customer service professional with 20 years client interface experience. Results-driven service excels in fast-paced office environments, client relations, and concern or conflict resolution. Knowledgeable in terminology, products, and services to effectively address and respond to public and personnel inquiries.
    Skills
    • Strong organizational skills
    • Active listening skills
    • Seasoned in conflict resolution
    • Sharp problem solver
    • MS Office proficient
    • Courteous demeanor
    • Energetic work attitude
    • Customer service expert
    • Adaptive team player
    • Proficient speaker of French and Creole
    Experience
    Real Estate Agent Apr 2017 to Current
    Guardian Real Estate Davie, FL
    • Created and maintained a large client base by meeting needs and providing exceptional customer service.
    • Successfully guided home buyers and sellers through sales and purchase of properties. 
    • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
    • Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
    • Guided homebuyers and sellers through the process of short sales.
    • Generated lists of properties that were compatible with buyers' needs and financial resources.
    • Maintained high referral rates and exceptional feedback from previous clients.
    • Developed close relationships with area realtors and promoted builders to boost referral network.
    • Educated clients on the current real estate market and answered any questions they had. 
    • Cold called clients to obtain their exclusives.
    • Acted as a listing agent for brokers.
    • Coordinated appointments with prospective buyers to showcase houses and plots.
    • Wrote contract documents, purchase agreements and closing statements.
    • Assisted in developing marketing material for properties.
    • Verified that the legal formalities were completed prior to closing dates.
    • Actively follow-up with prospects and hot leads.
    • Communicated with owners regarding home and loan status.
    • Followed up with prospects throughout the sales process. 
    Real Estate Agent Mar 2002 to Apr 2017
    Premier Realty Team Hollywood, FL
    Education and Training
    Associate of Arts, Marketing Nassau Community College Garden City, NY
    This resume is created in 7 minutes.
    Professional Summary

    I'm a highly motivated employee who is constantly learning. I invest in myself, in any way possible, so I can become a more valuable asset to your company. I take directions well and carefully execute them. I'm a top performer at my current job who is constantly recognized for my work ethic. I'm punctual and waste no time while at work. I'm also a gracious individual who is thankful for every opportunity.

    Skills
    • Goal-oriented
    • Positive and friendly
    • Detail-oriented
    • Excellent work ethic
    • Exceptional customer service
    • Inventory management
    • Quality assurance
    • Self-motivated
    • Dedicated team player
    • Adept multi-tasker
    • Highly competitive
    • Willing to invest in myself
    Work History
    Low Voltage Technician Oct 2018 - Current
    Crest Lock Company Baltimore, MD
    • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
    • Responded to maintenance calls and troubleshot devices.
    • Read and understood product manuals and blueprints.
    • Maintained accurate and detailed logs of all events, during each shift, using company software.
    • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
    • Educated customers on effective use of security systems.
    • Demonstrated features and functionality of alarm systems to customers.
    • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
    Sales manager Dec 2002 - Current
    Pastries By Randolph Arlington, VA 22207
    • Helped design and place customized orders for customers.
    • Documented and responded to all customer inquiries and comments thoroughly and quickly.
    • Ensured quality of customer service by helping train new employees.
    • Set up new wholesale accounts and maintained these accounts while present.
    • Set weekly sales goals of $10,000-$20,000 and would consistently hit my mark.
    • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
    • Was in charge of handling customers' questions regarding products, prices and availability.
    • Maintained friendly and professional customer interactions at all times.
    • Built relationships with customers and the community to promote long term business growth.
    • Answered a high volume of phone calls and email inquiries.
    • Filed paperwork and organized computer-based information.
    • Developed professional relationships with reliable vendors.
    • Executed basic banking and bookkeeping tasks.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
    • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
    Real Estate Agent Jan 2018 - Dec 2018
    Berkshire Hathaway HomeServices Homesale Realty | Harbor East Baltimore, MD
    • Assisted clients in financial planning for purchase.
    • Reviewed market research data and changes sales plans accordingly.
    • Communicated with clients to understand their property needs and preferences.
    • Generated listings for sales and rental properties through cold calls and referrals.
    • Worked closely with clients to get the appropriate loans, inspections and credit reports.
    • Communicated between buyers and sellers about property transactions.
    • Guided clients from beginning to end of the home buying process in choosing the right property.
    • Collected appropriate fees for individual property transactions.
    • Negotiated, facilitated and managed real estate transactions.
    • Showed properties to potential buyers and other brokers at open houses and by appointment.
    • Negotiated final sales prices with home sellers.
    • Reviewed market research data and changed sales plans accordingly.
    • Negotiated contracts on behalf of clients.
    HVAC Technician/ Office Assistant Jan 2016 - Dec 2017
    Advanced Air Solutions Mclean, VA
    • Drafted sales contracts.
    • Engaged with customers in a sincere and friendly manner
    • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    • Determined customer needs by asking relevant questions and listening actively to the responses.
    • Supplied technical support to customers.
    • Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems.
    • Inspected and tested refrigeration systems, safety devices and controls.
    • Closed out all work orders after verifying completion with customers and reporting any discrepancies discovered on job site.
    • Assisted installing various HVAC systems while following the blueprints for each specified job.
    • Filled out detailed work orders for each job completed.
    Salesperson Mar 2015 - Oct 2015
    Bakemark Burlington, NJ
    • Responded to all customer inquiries thoroughly and professionally.
    • Wrote, negotiated and finalized sales contracts.
    • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
    • Managed a portfolio of 25 accounts totaling $2,000,000 in sales.
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    Education
    High School Diploma 2005
    Annandale High School Annandale, VA
    This resume is created in 7 minutes.
    Professional Summary
    Skills
    Work History
    Licensed Real Estate Agent, 01/2017 to Current
    Service Immobilier Ferri Laval, QC
    • Represented buyers and sellers of developed and undeveloped properties.
    • Advertised client properties on websites, through social media and in real estate guides.
    • Coordinated appointments to show marketed properties.
    • Accompanied buyers and sellers to their home inspections and appraisals.
    • Negotiated, facilitated and managed real estate transactions.
    • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
    • Communicated with clients to understand their property needs and preferences.
    • Developed and maintained a list of properties suited to different needs and budgets.
    • Used NTREIS and other realtor databases to find properties for clients.
    • Worked closely with clients to get the appropriate loans, inspections and credit reports.
    • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
    • Oversaw the advertising of properties for web and print media.
    Education
    This resume is created in 7 minutes.
    Professional Summary
    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
    Skills
  • Real Estate
  • Multi-operations management
  • Microsoft Office Suite expert
  • Customer needs assessment
  • Real Estate Loans
  • Prior Real Estate Review
  • Customer Service
  • Methodologies and deployment
  •  Facilitate Meetings
  • Time Management Skills
  • Real Estate Experience
  • Customers
  • Oral And Written Communication
  • Relationships
  • Written Communication
  • Customer Service Skills
  • Strategic planning
  • Project Management
  • Complex problem solving
  • Public Speaking
  • Customer Contact
  • Real Estate Lending
  • Effective Communications Skills
  • Leadership & Diplomacy
  • High-profile presentations
  • Business Operations
  • Loan Documentation
  • Strong Interpersonal Skills
  • Project Manager
  • Personal Computers
  • Team Lead
  • Education
    Bachelor of Science: Business Management, 2015
    Western Governors University - Austin TX
    • Bachelor of Science in Business Management Degree Acquired
    • Coursework in Business, Management and Communications
    Master of Science: Real Estate, 2020
    Realtor University - Chicago IL
    Work History
    Managing Broker, 04/2016 to Current
    Home Sales By Us Realty, LLC Katy TX
    • Small Business Management
    • Development Business Operations
    • Created market and customer-specific marketing solutions for managed brands.
    • Managed Website & Social Media Accounts
    Real Estate Agent, 01/2012 to 03/2016
    Realty Solution Houston TX
    • Customer Satisfaction (5 STAR agent)
    Real Estate Agent, 09/2010 to 01/2012
    Zip Realty Inc. Houston TX
    • Pipeline included an average of 366 perspective clients
    Director of Sales & Marketing, 10/2008 to 12/2011
    UBAY.US.Com, LLC Houston TX
  • Small Business
    • Provide customer service as well as handle customer complaints and questions.
    • Develop on-line promotional advertisement in order to expand company sales
    • Liaison and buyer of warehouse merchandise Customer Service
    • Ensured customer satisfaction and operational excellence
    • Responded to customer feedback in order to improve performance
    • Vendor Relations, Managed Social Media & Website
    Loan Officer, 02/2007 to 11/2008
    ABC Home Loans Houston, TX
    • Originated, reviewed, processed, closed and administered customer loan proposals.
    • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
    • Submitted loan applications to the underwriter for verification and recommendations.
    Real Estate Agent, 06/2005 to 08/2010
    Century 21, Realty Solution Houston TX
    • Cultivates Company Culture
    Licensed Loan Officer, 04/2005 to 12/2006
    Perspective Mortgage Houston, TX
    • Recommended loan approvals and denials based on customer loan application reviews.
    • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
    • Submitted loan applications to the underwriter for verification and recommendations.
    • Developed prospects for new loans
    Loan Processor/Closing Coordinator, 04/2002 to 12/2004
    Guaranty Mortgage Houston, TX
    • Maintained friendly and professional customer interactions.
    • Maintained strict confidentiality of bank records and client information.
    • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
    • Submitted loan applications to the underwriter for verification and recommendations.
    • Reviewed & processed customer loan proposals.
    Accomplishments
    • Published Writer "Raising The Balance: Single Parenting". Published 2007, Can be found on Amazon & Barnes & Noble online stores
    • Published Poet "The Best Poets of 2002" & "The Best Poets of 2004" By Howard Ely
    Additional Information
    • " I could not have gone through this process without Bianca. She was right there every step of the way, even when I was about to give up and walk away. All I can say is she was a GOD send." Rose Ross Houston, TX
    • "Wonderful person who made the whole process easy and did well to cater to our needs and wants." Robert Locke Houston, TX
    • " Thank you Bianca for helping us acquire our home ASAP! Your knowledge, professionalism, constant communications, negotiations, and dedication to us from day one through closing have made our entire experience very pleasant to say the least. Apart from your expertise, your friendliness and courteousness was outstanding! We will definitely recommend you to everyone!" Karina & Fenton Williams Houston, TX
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    Professional Summary

    Versatile client service professional with a dynamic history in various fields looking to transition into social services and commit skills towards working for the city's vulnerable families and children in foster care.

    Work History
    October 2015-June 2016 Brand Ambassador | m0851 | New York, NY
    • Cultivated and managed relationships with loyal and new clients to the m0851 community and the culture of the brand. 
    • Fostered a self-motivated drive to exceed goals set for myself by headquarters and the flagship store through monitoring and peer supported feedback.
    • Collaborated with team to closely identify any needs and challenges in order to best provide solutions for our client's concerns about the brand product and their client experience.
    • Nurtured client's confidence and creativity in the many possible ways to express and explore themselves through the brand's high quality merchandises by actively listening to their lifestyle and quirks.
    • Followed up and maintained casual relationships with new clients that tried the brand for the first time, to make sure satisfaction was optimal. 
    • Communicated genuinely with each person to enter the boutique maintaining a comfortable, no-pressure experience. 
    March 2013-April 2015 Real Estate Agent Halstead Property LLC | NY
    • Delivered positive, effective client services with respect to each individual with no judgment or bias. 
    • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
    • Communicated patiently and diligently with clients to ensure I understand their property needs and preferences and how I may assist thempersonally. 
    • Tailored and maintained a list of properties suited to each client's different needs, concerns and budget through active listening.
    • Guided clients from beginning to end of the home buying/renting process from choosing the right property to moving day. 
    • Maintained connections with clients to encourage repeat business and referral and feedback on their personal experience working with me. 
    • Developed and maintained relationships with clients through networking, postcards and calling
    June 2010-July 2015 Public Relations Associate Fashion Update | NY
    • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all meetings.
    • Conveyed noteworthy information about project successes, service and product updates to clients. 
    • Established and maintained external communications calendar, and managed scheduled assignments.
    • Represented the organization's core values to clients, the public, and other external sources.
    • Served as the primary point of contact for incoming calls, including requests for presentations, pitches, meetings and interviews with executives and clients.
    June 2010-July 2015 Executive Assistant | Fashion Update | Forest Hilla, New York
    • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all meetings.
    • Conveyed noteworthy information about project successes, service and product updates to clients. 
    • Established and maintained external communications calendar, and managed scheduled assignments.
    • Represented the organization's core values to clients, the public, and other external sources.
    • Served as the primary point of contact for incoming calls, including requests for presentations, pitches, meetings and interviews with executives and clients.
    April 2011-June 2013 Afterschool Coordinator Volunteer | New York Cares | New York, NY
    • Gave one-on-one attention to children while maintaining overall focus on the entire group.
    • Fostered reasoning and problem solving through active exploration games and activities.
    • Sanitized toys and play equipment each day to maintain safety and cleanliness.
    • Supervised students and enforced discipline during all activities.
    • Established daily routines that were easy and consistent for the children to follow.
    • Assisted and supervised the children participants with senior leaders.
    Education
    2014 Bachelor of Arts : Drama, Theatre and Dance Queens College, CUNY, Flushing, New York
    • 3.4 GPA
    • Recipient of The Peter Vallone Scholarship
    • Recipient of The Dean's List Award
    • Recipient of Departmental Honors Award
    • Member of The Theatre Guild Club
    • Member of The Dancer's Union Club
    • Coursework Includes: Communications and Sociology
    Skills
    • Beginner Spanish
    • Personable and friendly
    • Dedication to clients
    • Strong written and verbal communication skills
    • Mac and PC proficient
    • Internet 
    • Social Media
    • Beginner Portuguese
    • Patient and reliable
    • Adaptable to different personalities
    • Versatile event planning
    • MS Office
    • Email