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Professional Summary

Experienced professional in managerial, operational and financial aspects of facility, fleet, logistics, warehouse and clinical arenas. Self-motivated, goal oriented and inspired with an exceptional ability to prioritize while multitasking to succeed.

Skills
  • Account and territory management
  • Revenue and profit maximization
  • Project management
  • Team leadership
  • Financial operations
  • Multi-site operations expert
  • Recruitment and talent development
  • National accounts
Work History
Clinical Manager Jul 2017 - Jan 2018
Smart Sinus & Allergy Oklahoma City, OK
  • Supervised daily activities of the clinical team consisting of physicians, surgeons and support staff.
  • Created computerized record management systems to record, process data and generate reports.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Continually maintained and improved the company's reputation and image in the markets served.
Managing Director Jun 2015 - Feb 2017
5 Star Logistics Edmond, OK
  • Increased annual revenue by 214% by recommending improvements in efficiency in the first year.
  • Analyzed industry trends and compiled market research data to inform planning and strategy.
  • Prospected new accounts while maintaining successful relationships with existing accounts.
  • Led and directed a team of 14 Installers on Commercial/Residential assignments in a deadline-driven environment.
Regional Manager May 2012 - Oct 2016
Bailey's Logistics Oklahoma City, OK
  • Grew previous contracts, allowing us to increase the OKC warehouse square footage by 227%
  • Drafted business plans, budgets, and business reviews saving the company over 140k per year.
  • Transitioned non-managerial employee base to 86% contract and 24% employee base.
  • Assisted with design, layout, and function of company built software designed to control and reduce costs.
Branch Manager Sep 2011 - May 2012
Eagle One Logistics Oklahoma City, OK
  • A key player in negotiations with multiple potential clients resulting in a 180% increase in contracts.
  • Designed sort facility layout, created policies, procedures and implemented successfully.
  • Coached/mentored 45 employees by taking interest in their long-term career growth.
  • Reduced and controlled expenses by improving resource allocation.
Project Manager Jan 2010 - Jun 2011
Elite Exterior Solutions Midwest City, OK
  • Led and managed the resolution of all issues during project construction and commissioning phases.
  • Monitored the safety of all construction activities, making on-site personnel safety the top priority.
  • Led the planning, budgeting, and direction of all construction projects.
  • Directed all phases of construction projects, from roofing to siding and windows.
Area Operations Manager Oct 2005 - Apr 2010
Celerity Logistics Oklahoma City, OK
  • Transitioned 100% of non-managerial employee base to contract base facility.
  • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
  • Established and maintained operational standards for 4 locations over Oklahoma territory area.
  • Successful implementation of contract that increased our manpower by 625%, and daily stops by 1062%
Education
Business Rose State College Midwest City, OK
  • Coursework in Business Administration and Management
Business Managment Certificate Eastern Oklahoma County Vo-Tech Choctaw, OK
  • Coursework in Business, Management and Communications
This resume is created in 7 minutes.
Objective
An Operations Management position within the Retail Industry where my demonstrated management skills, multi-site management experience and retail focus can further drive sales and the profitability of a business. 
Education
Deakin University - - Melbourne, VIC, Australia Change Management, 2005
Coles Myer Institute - - Melbourne, VIC, Australia SafetyCare in the Workplace, 2004
Strive Pty Ltd - - Sydney, NSW, Australia Certificate 4 in Assessment and Workplace Training, 2003
Monash University - - Melbourne, VIC, Australia Diploma in Retailing Program, 2001
Achievements
  • Achieve monthly and annual sales and EBIT budgets in line with both Strategic and business plans
  • Responsible for operational and financial management of all Regional Offices, including the management of service and installation contracts to the end user.
  • Business growth in NSW of 40% from 2007 till June 2011.
  • Successfully negotiated Enterprise Bargaining Agreements in NSW, QLD, WA and SA.
  • Developed and implemented National Training and development program for business.   
  • Assisted in creation of a Customer Services Group (centralisation) and continual management.
  • Managed ISO 9001 accreditation and external audits.
  • Developed and implemented process changes
  
Experience
Account Manager / NSW Service Delivery Manager | 12/2016 to Current ECL Group Australia - Sydney, NSW
  • Manage all aspects of an $8M Major Client Account.
  • Manage 25 direct reports
  • Grown service revenue within the branch by 10% 
  • Improved safety compliance within branch through a positive safety culture.
  • Successfully won VR2 compliance contract works for Major Oil Company.
  • Reduced stock loss by 10% on 2016 result.
  • Reduced outstanding works by 15%.
  • Manage the largest state in terms of revenue and employees.
Customer Service Delivery Manager | 08/2016 to 12/2016 ECL Group Australia Pty Ltd - Sydney, NSW
  • Monitored the daily activities of 10 customer support teams.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
National Service Delivery Manager | 10/2014 to 08/2016 ECL Group Australia Pty Ltd - Sydney, NSW
  • Maximized operational effectiveness across territory.
  • Drove sales growth in service.
  • Established clear lines of communication between business and clients.
  • Supervised local managers.
  • Developed budgets and approved expenses.
  • Identified inefficiencies and made recommendations for process improvements.
National Operations Manager | 06/2011 to 09/2014 ECL Group Australia Pty Ltd - Sydney, NSW
  • Managed team of 20 of professionals.
  • Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.
  • Increased profits by developing, initiating, and managing Electronics Projects.
  • Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.
  • Properly maintained all onsite equipment and vehicles.
  • Reduced and controlled expenses by improving resource allocation.
Regional Manager NSW/ACT | 02/2007 to 06/2011 ECL Fuelquip (Australia) Pty Ltd - Sydney, NSW

Responsibilities

  • Regional sales and performance targets
  • Reduce costs
  • Loss management
  • Remuneration budgets
  • Customer relationship management  
  • Performance management of direct reports
  • Assisted with managing the Caltex Point of Sale contract Assisted with Shell LPG Contract renewal
Achievements​
  • Business growth of 40% from 2007 till June 2011
  • Increase staff from 8 people to 41 people  
  • Become the No.1 branch in ECL Fuelquip in both revenue and EBIT
  • Development and implementation of national policy and procedures
  • Developed in house LPG team. Grew sector by approx $70k per month
  • Assisted in the development and securing of Shell Internal LPG 10 year Tank Testing contract
Regional Manager NSW/ACT | 12/2003 to 09/2006 Coles Express (Eureka Operations) - Sydney, NSW
Responsibilities:
  • Ensure Compliance to business and retail standards across the NSW business.
  • Engage with Category / Retail Managers on new initiatives.
  • Ensure correct implementation of retail planograms within the business.
  • Customer relationship management
  • Champion values and behaviours in the state
  • Performance management of direct Reports
  • Develop strategic plans for the development of Store Management and 2IC population
  • Integration of the SafetyCare system into the business
  • Achieve Safety Key Performance Indicators for the region
  • Regional sales and performance targets
  • Cost management
  • Loss management
  • Remuneration budgets

 Achievements:

  • Successful integration of 200 NSW/ACT/TAS Shell Service Stations into Coles Express ($2.2 Billion dollars in turnover per annum):
  • This entailed the merger of two (2) previous Multi Site Businesses (MSF) under the one banner (approx 1800 store based team members and 24 Head Office team members)
  • The business grew by 35% with the transition to Coles Express from Shell
  • Assisted with the development and implementation of the National Coles Express policy and procedures.
  • Operations focal point for the national development of the Coles Express Store Acquisition process  
  • Assisted in achieving EBIT for FY2004 $20 million nationally
  • Successfully integrated 8 new stores into Coles Express (6 over the Xmas/New Year period 2005):
  • This involved dealing with all parties in the acquisition (Owner/Dealer, Shell Australia and Coles Myer)
  • Manage the transition from an Operations/HR perspective
  • Established NSW/ACT as the national benchmark for Key Loss Management areas for the FY2005 budget/KPI's
  • Under the LAD system (Leadership, Analysis and Discipline), achieved CCC in the formal evaluations for FY2004 and BBC for FY2005 Maintained Labour turnover rate to 30%, lowest rate of all states nationally
Operations Manager/2IC | 06/2002 to 12/2003 Nexecon Pty Ltd - Sydney, NSW
This resume is created in 7 minutes.
Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Seasoned problem solver dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.

Results-focused management professional offering 30 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Skills
  • Project planning and development
  • Budgeting and forecasting
  • Customer relations specialist
  • Process improvement
  • Purchasing and procurement
  • Advanced training in Xactimate
  • Vendor sourcing
  • Finance background
  • Startups and turnarounds background
  • Expense reports
  • Dependable
  • Results-oriented
  • Organized
  • Unsurpassed work ethic
  • Natural leader
  • Detail-oriented
  • Superb time management skills
  • Performance evaluations
  • Contract negotiation
  • Project management
Work History
General Manager, 05/2004 to Current
Drum Construction Corporation Birmingham, Alabama
  • Reviewed plans and specs during the schematic design of pre-construction for single family and multi family apartments and condominiums. 
  • Coordinated utility service providers according to project schedules.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Worked with construction administration consultants to plan field observations on schedule.
  • Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects.
  • Prepared and followed through on all required punch lists.
  • Oversaw the entire building turnover process, while enhancing communication between all construction management.
  • Assisted the operations group with warranty service repairs.
  • Offered direction to landscape architects on all landscaping projects.
  • Determined the project schedule, which included the sequence of all construction activities.
  • Prepared regular interval progress reports.
  • Reported the quality of performance on site to all site construction managers.
  • Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.
  • Guided and directed third-party inspectors through project construction, commissioning and closeout.
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner.
  • Implemented systems to improve process efficiency and reduce the project duration.
  • Scheduled all contractors and materials deliveries.



Regional Director of Operations, 07/1997 to 07/2003
Amerigas Birmingham, Alabama
  • Management Team
  • Created new sales and marketing strategies to drive growth.
  • Created new sales and promotional methods.
Central Gulf Regional Manager, 01/1991 to 07/1997
Frito Lay Birmingham, Alabama
  • Oversaw operations for Central Gulf territory.
  • Sourced well qualified candidates.
  • Applied effective marketing concepts to increase revenue.
  • Managed team of 18 direct reports.
  • Supervised a team of 8 area managers and 80 associates.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Built distribution centers and warehouses in Central Gulf Region from pre construction schematics to finished product.

Education
Bachelor of Science: Business Management, 1984
University of Alabama Birmingham - Birmingham, Alabama
MBA: Finance, 1986
University of Alabama Birmingham - Birmingham, Alabama
Accomplishments
  • General Contractor Licensed State of Alabama
  • OSHA 30
  • Professional Basketball Player NBA
Certifications
Additional Information

Multi Family Projects

  • Dogwood Cottages Blytheville, AR. 72315  New Construction. 3/2, 2/2
  • Dogwood Estates Jonesboro, AR. 72404    New Construction. 3/2, 2/2
  • Panorama Terrace Birmingham, AL. 35216 Renovation

Commercial Projects

  • 65,000 square foot building complete demo to exterior walls.  Rebuilt into Planet Fitness and Burlington Coat Factory with complete build-out and store fronts Jonesboro, AR. 72401
  • Ergoline 14,000 square foot corporate headquarters Jonesboro, AR. 72401
  • Does Restaurant Jonesboro, AR. 72401
  • Rack Room Shoes complete demo and rebuild Jonesboro, AR. 72401

Residential Construction

  • Cobble Hill Vestavia, AL. 35216 Developed gated community and built custom homes 3000 square feet plus
  • Greystone Founders/Legacy Hoover, AL. 35242 Built custom homes 4000 square feet plus



This resume is created in 7 minutes.
Summary
Equipped with the excellent negotiation skills, market insight and business acumen necessary to guidestruggling and newly-formed companies to financial success.
Motivated Business adept at business prospectresearch, product promotion and account expansion in the Access Control, Biometric, parking equipment, revenue software, readers and credentials, door locks, exit devices etc. Business Development Analyst skilled at advising large corporations on business logistics, including stock management and operational efficiency. More than 15 + years as a top sales performer in Latin America as well USA. Comfortable with new ideas, innovative products and start-up environments, professional experiencedin sales management, marketing, technical presentation creation and service training.
Highlights
  • Excellent sales techniques
  • Fluent in Spanish and English,
  • understand Portuguese and business dialog.
  • Excellent communicator
  • Legal implications knowledgeAdept
  • multi-tasker
  • Analytical problem solver
  • New program and promotion implementation
  • Consultative sales techniques
  • Siebel CRM system knowledge


  • Team building
  • Adaptable
  • Public speaker
  • Project analysis
  • Conflict resolution
  • Forecasting
Experience
04/2004 to 03/2013
Sales Manager Allegion Ingersoll Rand Security Technologies Carmel, Inianapolis
  • Equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success.Motivated Business adept at business prospect research, product promotion and account expansion in the [Access Control, Biometric, parking equipment market.
  • Business Development Analyst skilled at advising large corporations on business logistics, including stock management and operational efficiency.
  •  
  •  
  •  
  •  
  • More than 15 + years as a top sales performer in Latin America market.
  • Comfortable with new ideas, innovative products and start-up environments, professional experienced in sales management, marketing, technical presentation creation and service training.
02/1998
Accomplishment
  • Responsible for Direct Sales in the Area, Market research, phone calls and meeting with companies, proposal deliver and sales completed.
  • Technical Assistance and parking equipment Installation.
01/1997 to 03/2014
Business Development Manager Latin America and Caribbean Carmel, IN
  • Maximized company revenue by setting up new Distribution channels in Mexico and Colombia.
  • Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.
  • Leveraged knowledge of customers, market trends and principal to successfully market Hand Readers and Wireless Locks.
  • Prepared Sales Report and MOR report in monthly basis.
  • Collected and reported information on competitive activity during presentations.
  • Presented company goals and objectives to new principals.Coached and mentored 6 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Start Date.
02/1996 to 04/2004
Latina America Regional Manager Amano Cincinnati Inc Fullerton, CA
  • Establishing many companies as Distributors of time and Attendance as well Access Control and Parking Equipment.
  • Participated in several marketing programs in Trade Shows asWrote, proofed and edited sales proposals and correspondence.
  • Magazines and Trade Shows.
  • Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
  • Maximized company revenue by $1M.
  • Prepare quotes for Parking equipment Distributors.
  • Follow up on payment process and paper work with letter of Credit.
  • Customer visit to educate the market.
  • Capable to train others.
Education
1987
Civil Engineer Downey High School English as Second Language Downey High School- Export-Import Course Devry University- University Instituto Tecnologico de Sonora
2014
- Business Administration (Recent subscribed) Microsoft using Excel, PP and word documents. Additional Information
Interests
Native Spanish. US citizenship since 1999, good health. love reading good books, love music and hear the latest news.
Languages
Fluent in Spanish and English
Skills
Analyst, approach, Business Administration, Business Development, Civil Engineer, competitive, Conflict resolution, Credit, CRM, dialog, Direct Sales, English, equipment Installation, financial, Forecasting, Latin, Team building, Legal, logistics, Market research, market trends, marketing, market, meetings, merchandising, Access, Excel, PP, word, negotiation, communicator, network, Portuguese, presentations, Pricing, problem solver, Project analysis, promotion, proposals, proposal, public speaker, research, selling, Sales, sales management, Siebel, Fluent in Spanish, Technical Assistance, phone, Trade Shows
Additional Information
  • PERSONAL DATA: Native Spanish. US citizenship since 1999, good health. love reading good books, love music and hear the latest news.