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High Performing Regional Manager offering outstanding financial results, improved customer satisfaction and profitability.  High-energy Team Leader who is skilled in motivating teams, talent recruiting and financial management with an entrepreneurial attitude.

  • New construction Lease Up
  • Profit and Loss Analysis
  • Profitability Improvement
  • Budgeting and forecasting
  • Customer relations specialist
  • Team leadership
  • Natural leader
  • Focused on customer satisfaction
  • Training and development
  • Leadership/communication skills
  • Affordable Tax Credit
  • Best Same Store Results 1999 
  • Team Player of the Year 2001
  • Regional Manager of the Year Central Division 2007
  • Regional Manager of the Year 2010
  • Increased Portfolio NOI by 18% 2011
  • Increased Portfolio Total Operating Income by 8% 2006
  • Increased effective rent by 2.5% by implementing pricing strategy 2013
  • Increased physical occupancy from 89% to 94%
  • Increased 12 week trending occupancy from 86% to 93% 2013
Regional Property Manager - 1670 Units 11 Assets
October 2015 to Current
CF Real Estate Services Houston, Texas
  • TDHCA No Findings on Annual Inspection 2016
  • No Findings on REAC Inspections 2015 and  2016
  • 100% file Compliance on internal company audit
  • 4.2% Average Portfolio Rating on Reputation Management
  • Plan and executed Annual Business Plans for Assigned Portfolio.
  • Prepare monthly correspondence, accounting and financial packages
  • Develop and manage annual operating budgets for 11 Properties
  • Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
  • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
  • Implemented a comprehensive PPC campaign to increase brand awareness and boost rates of organic click-through.
  • Created Business pages for assigned assets on Facebook to facilitate interaction with customers.
  • Monitor all social media programs, including Internet forums, blogs, social networking applications for assigned assets.
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Collaborated with company Leaders on process improvement initiatives to improve retention rates and increase customer satisfaction.

February 2013 to October 2015 Regional Property Operations Consulting TX and LA
  • Operation Development, Training and Trouble-Shooting-Texas and Louisiana Markets Providing full Property Condition, Assessment, and Inspection Reports; analyzing monthly financial reports; writing comprehensive summary for private investor/clients for conventional assets in Houston and San Antonio Texas, Shreveport, Bossier City, Covington, Lafayette and New Iberia  Louisiana.
  • Provide market analysis, underwriting and detailed executive reports on multi-family residential projects for potential acquisition to private investor group.
  • Evaluate associate performance to establish and development strategy for improving performance results
  • Develop a plan of action to increase ready product inventory
  • Create and execute Marketing Strategy
  • Train sales teams on Power Selling Telephone Techniques, Closing the sale; Feature Benefit Selling and Customer Service
  • Prepare Operations budgets based on new pricing strategy as well as 5 year Cap-Ex Plans
  • Performed Due Diligence on 8 properties in preparation to bring management in house for private investor group
  • Transitioned properties from 3rd party fee managed to new in house property management division.
  • Draft SOP manuals to include: Risk Management, Resident Services, Leasing Manual, Customer Service, Maintenance Manual, Accounts Receivable
  • Trained associate on all systems software
  • Recruit and hire on-site teams
  • Evaluate and restructure market rents and implement amenity based pricing at all communities
  • Consult Lead for RealPage Product Implementation to include OSA; Budgeting, OPS Technology, Yieldstar, Lead to Lease and OneSite
Regional Operations Supervisor- Conventional Assets Supervisor
August 2012 to January 2013
Dinerstein Companies Houston, TX
  • Developed marketing plan for lease up communities located in inner loop and The Woodlands; outlined staffing plan and hired employees for new projects; development of startup budgets; FFE budgets; lease-up budgets for 2013 and projected stabilized budget for 2014
  • Negotiated and secured contract services for operation of new projects
  • Evaluated in place contract services for reducing expenses; renegotiated all service contracts to achieve reduction in the following: Turnkey expense, Landscape expense, Common area expense (elevator service and maintenance; fire safety monitoring and equipment; pool and amenities)
  • Accomplishments: Successfully improved sales by implementing programs to evaluate and monitor sales techniques for leasing team to optimize missed opportunities, resulting in increased closing ratio for new leases from 17% to 65% and renewals increased from 35% to 65%
  • Financial results improved from negative 1.5% OI to a positive 10.5% OI in the 4th quarter of 2012 by improved operations; aggressive collections and improved leasing velocity and improved renewal capture rate
  • Increased effective rent by 2.5% by implementing pricing strategy to achieve occupancy goals
  • Increased physical occupancy from 89% to 94%; increased 12 week trending occupancy from 86% to 93%; increased economic occupancy from 89% to 91.5%
Senior Regional Manager- 4702 Units 15 Assets
July 2005 to August 2012
Alliance Communities; Henry S. Miller, LLC; Riverstone Residential Group Houston, TX
  • Directly Supervised 15 Conventional Assets while Managing and developing growth and performance of two District Managers; completed annual performance reviews for all on-site associates and District Managers
  • Developed annual operating budgets for all assets to include capital expenses
  • Negotiated annual contract services and all vendor contracts
  • Completed monthly operations summary to include current market conditions, property statistics and financial performance
  • Participated in leadership development objectives for future company associate growth platforms
  • Participated in beta testing for new ancillary income opportunities; assisted training and associate development with ongoing associate sales and performance
  • Maintained economic occupancy in 2011 year at 90.7%; physical at 93.2% 93.4%; economic occupancy 90.2%
  • 2012 third Quarter Increased Other Income on all properties by implementing charge back for pest control; trash and administration fees for utility services
  • 2008 Increased Bad Debt recovery by implementing Sure Deposit program in 2008; 2009 recovery income was $102,345.00
  • Increased income on stabilized portfolio year over year 2007-2008 by 6%
  • Regional Manager of the year - 2007
  • Central Division Regional Manager of the Year - 2010
  • Increased income on stabilized portfolio 2005-2006 by 8% 2011-increased same store numbers by 18%
Certified Apartment Portfolio Supervisor, 2009 National Apartment Association
Lead with the Power of Trust, 2006 Franklin Covey Leadership Series
National Apartment Leasing Professional, 2001 Institute of Real Estate Management
  • Proficient in Word, Excel, Power-Point
  • RealPage Products
  • AMSI, OneSite, MRI, Yardi, ESite

This resume is created in 7 minutes.
Quality-focused Property Manager who genuinely cares about property conditions, resident satisfaction and exceeding executive property owner expectations. 
Skill Highlights
  • Real Property Administrator (RPA) 
  • Skilled mediator
  • Honest and ethical
  • Leadership Mentoring
  • Budget Analysis
  • Microsoft Office
  • Project Management
  • Flexible schedule
  • Client management
  • Negotiations expert
  • Business Operations Organization 
  • Commercial property
  • Vendor Management
  • New construction
  • Sales and marketing
  • Commercial property
  • Multi-family property management
  • Sales and Marketing
  • Tech-Savvy
  • Fair Housing Expert
Professional Experience
Regional Property Manager Feb 2016
Plexos Group Baton Rouge, LA
  • Managed all properties, operations and Leasing.
  • Work with local residential staff to develop maintenance plans, develop safety standards, and update and maintain proper records.
  • Managed all day-to-day activities involving tenants, subcontractors and employee relations.
  • Recommended clarifications and changes in program policies to the Regional Director.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Developed an excellent rapport with custom builders to expand opportunities for growth. 
  • Implemented and managed maintenance, tenant laws and fair housing mandates. 
  • Trained, promoted and enforced safe work practices among on-site staff.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Maintained excellent client relationships by influencing transparent communication and consistency.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Responsible for Regional Management, USVI.
    Principle Property Manager Jan 2014 to Feb 2016
    Communiy Connections Washington, DC
    • Responsible for management of all properties and leasing . 
    • Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
    • Marketing tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
    • Organized charity and public events to bring awareness to the neighborhood, generating lead flow.
    •  Assisted in developing marketing material for properties.
    • Generated lists of properties that were compatible with buyers' needs and financial resources.
    • Followed up with prospects throughout the sales process.
    • Prepared contract documents, purchase agreements and closing statements.
    • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
    • Managed all 24 properties of the organization both commercial and residential. 
    • Providing on-call response to all tenants and executive teams. 
    Operations Manager Mar 2009 to Feb 2015
    Samueli Institute Alexandria , VA
    • Responsible for day to day operational task of in-state and out-of state business venues. 
    • Managing and training operational staff and organizing weekly meetings to align team with organizational goals. 
    • Created presentations detailing actionable technical improvements to maximize resources.
    • Evaluated project plans and recommended adjustments based on complete review of objectives and related documents.
    • Performed the complete planning, application development, verification, and risks involved in software projects. Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis.
    •  Collaborated with stakeholders to address technical issues and develop effective resolutions.
    • Recruited and developed new IT department team members.
    • Member of the Executive Board, responsible for implementing organizational changes. 

    Fraud Investigator Jan 2004 to Jan 2009
    Capitol One Richmond, VA
    • Managing personal possible fraud cases by following many accounts for months at a time.
    • Conducting research using different systems (fast data web, credit browser, Unisys, tandem, HIAU, odyssey, excel, word, and outlook) to complete cases.
    • Working daily with SSA (Social Security Admin) to trace possible fraud accounts, and verify (TNP) true name person.
    • Training new employees on falcon auto detection unit, and DSRU (Recoveries Unit).
    • Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
    • Tracked down sources of special products and services to meet customers' special needs.
    • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

    Accounting Duplicating Specialist Jan 2002 to Jan 2004
    Virginia Association Of Realtors Glen Allen, VA
    • Responsible for all checks receivable using excel to save data and then forward to the accountant (quick books)
    • Controlled mail room and mailings using the following systems (Xerox, McKinney, Paper Fold, Hewlett Binding, MSHU USPS shipping systems Organizing all classroom meetings and conferences calls.
    • Reconciled all expenses and accounts, including company credit cards and expense accounts.
    • Completed reports detailing financial data for management and
    • stakeholders.
    • Communicated with vendors and clients to facilitate timely payments.
    • Updated investment records upon funding of investments.

    Bachelor of Science, Business Management Information Systems Liberty University Lynchburg, VA
    Computer Science & Technology Richmond Technical Center Richmond, VA
    New Horizons Learning Center McClean, VA
    Project Management PMP
    Microsoft Configuring Windows Server Active Directory Domain Services
    Microsoft SharePoint Site Collection and Administration 

    Coaching Institution of Orange County - Los Angeles, CA
    Certified Life, Business Coach

    This resume is created in 7 minutes.
    • Contract & Lease Negotiations
    • Vendor Service Management
    • Team Leadership and Training
    • Budget Development
    • Yardi Reports and Box Scores
    • Market Research & Analysis
    Professional Experience
    Senior Property Manager
    Premier Property Management St Cloud, MN

    Senior property manager leading a team of 6 managing 300 units

    Schedule work orders and follow up on completion

    Complete section 8 applications and inspections

    Provide reporting for owners on delinquency, occupancy and budgets

    Regional Property Manager-temporary
    September 2016
    Friedman Management Williston, ND
    • Directed the operations of a multi site portfolio of 6 market rate communities, 809 units. 
    • Developed and oversaw budgets and financial reports to maximize profitability
    • Updated website and printed materials to increase traffic to sites
    • Managed overall tenant relations, including promoting tenant satisfaction.
    • Worked with the owners to identify, develop and achieve community goals and objectives. 
    • Hired, trained and motivated successful property managers and staff.
    Regional Property Manager
    June 2015 to September 2016
    Energy Real Estate Solutions Williston, ND
    • Regional Property Manager leading a team of 7 in managing 324 housing units across ND and MT
    • Managed and scheduled maintenance for 5 facilities in 5 North Dakota locations
    • Maintaining 548,000 square feet of real estate assets
    • Managed all day to day activities for all properties
    • Establish scope of work for projects and oversee maintenance contracts
    • Respond to owner and tenant concerns.
    Facilities and Property Manager
    March 2013 to June 2015
    Republic Service/Tervita LLC Williston, ND
    • Scheduled and managed all maintenance staff and projects for five locations across North Dakota
    • Routinely checked all facilities, housing and projects for needs relating to cleanliness and maintenance
    • Interviewed new vendors to ensure company was getting the maximum value for cost
    • Audited and reviewed contracts and records that reduced costs by $381,200 annually
    • Interviewed, hired, coached and provided support for administrative teams for the North Dakota region
    • Coordinated housing for over 400 employees in 3 man camps, 35 apartments and 3 mobile home parks 
    Human Resource Specialist
    July 2012 to March 2013
    Wells Fargo Home Mortgage Billings, MT
    • Processed recruiter requests according to EEOC standards for 453 managers in NE Region of the US
    • Posted job advertisements and extended offer letters and background documents to applicants
    • Followed up with managers for proper documentation and verification of employment records 
    Operations Manager
    June 1999 to November 2011
    Everything Under the Sun Becker, MN
    • Developed customer relationships that lasted 12 years in the landscaping and gardening industry.
    • Coordinated projects by organizing materials and scheduling staff to ensure timely completion of project.
    • Increased revenues by 30 percent by reviewing contracts and offering more personalized services.
    • Managed office processes: accounts payable and accounts receivable, tax preparation, record filing.
    Bachelor of Science : Business Management, 2011 Northwestern College St. Paul, MN GPA: Graduated Summa cum Laude
    • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
    • Yardi, QuickBooks, Property Ware

    This resume is created in 7 minutes.

    Property management professional seeks to apply diverse background in customer relations, sales and collections to the field of real estate management.

    • Multi-family property management
    • Sales and marketing
    • Knowledge of leasing and market conditions
    • Skilled multi-tasker
    • Lease-up experience
    • Fair housing mandates
    President / Principal Broker 03/2012 Current Luxor Properties, Inc Charlotte, NC
    • Grew portfolio over 40 percent within first year of purchase.
    • Implemented "glass floor" management style by utilizing technology where investors could more closely manage asset expenses and income.
    • Responsible for all aspects of a $300,000.00 capital improvement project on a newly acquired 163 unit apartment community.
    • Handled and maintained all property trust accounts with an average daily balance of $275,000.00
    • Developed and hired in-house maintenance crew minimized use of third party vendors.
    • Firm recognized by Charlotte-Mecklenburg Police for its efforts to decrease crime in the Luxor managed Sandhurst Apartment Community.
    Regional Property Manager 05/2011 03/2012 Crawford Management, LLC Charlotte, NC
    • Directly responsible for overall operations, marketing, and leasing of over 500 single-family / multi-family and apartment communities.
    • Increased companies exposure by introducing new channels of marketing.
    • Decreased delinquency and increased collections rates through the implementation of a web-based portal that allowed tenants to pay their rent by way of credit and debit cards.
    • Gained an extensive knowledge of the Charlotte Housing Authority's Section 8 Voucher Program by developing professional relationships with organization employees.
    • Implemented use of web-based eviction software to streamline the eviction process.
    Property Operations Manager 08/2008 05/2010 Bloomfield Schon & Partners Inc. Ithaca, NY
    • Oversaw daily operators of a new construction, Lease-Up, 93,000 Sq. Ft. urban mixed-use development.
    • Resolved maintenance related issues for the developments commercial and residential tenants.
    • Created and implemented action plan for better resolution of building related complications.
    • Oversaw property functions i.e. scheduling, reporting and upper level notification as needed.
    • On-Call for all emergency maintenance requests
    • Worked with building management staff to enforce building rules and regulations.
    2010 Bachelor of Science: Ithaca College - Business Administration Ithaca, NY
    • Concentration in Management and Real Estate
    • Head defense attorney for Pre-Law association.
    • Lobbied State Senate for human rights.
    • Worked as a part of a sustainable focus group, in an effort to better improve the school's sustainability efforts.
    2010 Superior School of Real Estate - Real Estate Brokerage Ithaca, NC
    • Real Estate Brokers Pre & Post Licensing Courses