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High Performing Regional Manager offering outstanding financial results, improved customer satisfaction and profitability.  High-energy Team Leader who is skilled in motivating teams, talent recruiting and financial management with an entrepreneurial attitude.

  • New construction Lease Up
  • Profit and Loss Analysis
  • Profitability Improvement
  • Budgeting and forecasting
  • Customer relations specialist
  • Team leadership
  • Natural leader
  • Focused on customer satisfaction
  • Training and development
  • Leadership/communication skills
  • Affordable Tax Credit
  • Best Same Store Results 1999 
  • Team Player of the Year 2001
  • Regional Manager of the Year Central Division 2007
  • Regional Manager of the Year 2010
  • Increased Portfolio NOI by 18% 2011
  • Increased Portfolio Total Operating Income by 8% 2006
  • Increased effective rent by 2.5% by implementing pricing strategy 2013
  • Increased physical occupancy from 89% to 94%
  • Increased 12 week trending occupancy from 86% to 93% 2013
Regional Property Manager - 1670 Units 11 Assets
October 2015 to Current
CF Real Estate Services Houston, Texas
  • TDHCA No Findings on Annual Inspection 2016
  • No Findings on REAC Inspections 2015 and  2016
  • 100% file Compliance on internal company audit
  • 4.2% Average Portfolio Rating on Reputation Management
  • Plan and executed Annual Business Plans for Assigned Portfolio.
  • Prepare monthly correspondence, accounting and financial packages
  • Develop and manage annual operating budgets for 11 Properties
  • Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
  • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
  • Implemented a comprehensive PPC campaign to increase brand awareness and boost rates of organic click-through.
  • Created Business pages for assigned assets on Facebook to facilitate interaction with customers.
  • Monitor all social media programs, including Internet forums, blogs, social networking applications for assigned assets.
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Collaborated with company Leaders on process improvement initiatives to improve retention rates and increase customer satisfaction.

February 2013 to October 2015 Regional Property Operations Consulting TX and LA
  • Operation Development, Training and Trouble-Shooting-Texas and Louisiana Markets Providing full Property Condition, Assessment, and Inspection Reports; analyzing monthly financial reports; writing comprehensive summary for private investor/clients for conventional assets in Houston and San Antonio Texas, Shreveport, Bossier City, Covington, Lafayette and New Iberia  Louisiana.
  • Provide market analysis, underwriting and detailed executive reports on multi-family residential projects for potential acquisition to private investor group.
  • Evaluate associate performance to establish and development strategy for improving performance results
  • Develop a plan of action to increase ready product inventory
  • Create and execute Marketing Strategy
  • Train sales teams on Power Selling Telephone Techniques, Closing the sale; Feature Benefit Selling and Customer Service
  • Prepare Operations budgets based on new pricing strategy as well as 5 year Cap-Ex Plans
  • Performed Due Diligence on 8 properties in preparation to bring management in house for private investor group
  • Transitioned properties from 3rd party fee managed to new in house property management division.
  • Draft SOP manuals to include: Risk Management, Resident Services, Leasing Manual, Customer Service, Maintenance Manual, Accounts Receivable
  • Trained associate on all systems software
  • Recruit and hire on-site teams
  • Evaluate and restructure market rents and implement amenity based pricing at all communities
  • Consult Lead for RealPage Product Implementation to include OSA; Budgeting, OPS Technology, Yieldstar, Lead to Lease and OneSite
Regional Operations Supervisor- Conventional Assets Supervisor
August 2012 to January 2013
Dinerstein Companies Houston, TX
  • Developed marketing plan for lease up communities located in inner loop and The Woodlands; outlined staffing plan and hired employees for new projects; development of startup budgets; FFE budgets; lease-up budgets for 2013 and projected stabilized budget for 2014
  • Negotiated and secured contract services for operation of new projects
  • Evaluated in place contract services for reducing expenses; renegotiated all service contracts to achieve reduction in the following: Turnkey expense, Landscape expense, Common area expense (elevator service and maintenance; fire safety monitoring and equipment; pool and amenities)
  • Accomplishments: Successfully improved sales by implementing programs to evaluate and monitor sales techniques for leasing team to optimize missed opportunities, resulting in increased closing ratio for new leases from 17% to 65% and renewals increased from 35% to 65%
  • Financial results improved from negative 1.5% OI to a positive 10.5% OI in the 4th quarter of 2012 by improved operations; aggressive collections and improved leasing velocity and improved renewal capture rate
  • Increased effective rent by 2.5% by implementing pricing strategy to achieve occupancy goals
  • Increased physical occupancy from 89% to 94%; increased 12 week trending occupancy from 86% to 93%; increased economic occupancy from 89% to 91.5%
Senior Regional Manager- 4702 Units 15 Assets
July 2005 to August 2012
Alliance Communities; Henry S. Miller, LLC; Riverstone Residential Group Houston, TX
  • Directly Supervised 15 Conventional Assets while Managing and developing growth and performance of two District Managers; completed annual performance reviews for all on-site associates and District Managers
  • Developed annual operating budgets for all assets to include capital expenses
  • Negotiated annual contract services and all vendor contracts
  • Completed monthly operations summary to include current market conditions, property statistics and financial performance
  • Participated in leadership development objectives for future company associate growth platforms
  • Participated in beta testing for new ancillary income opportunities; assisted training and associate development with ongoing associate sales and performance
  • Maintained economic occupancy in 2011 year at 90.7%; physical at 93.2% 93.4%; economic occupancy 90.2%
  • 2012 third Quarter Increased Other Income on all properties by implementing charge back for pest control; trash and administration fees for utility services
  • 2008 Increased Bad Debt recovery by implementing Sure Deposit program in 2008; 2009 recovery income was $102,345.00
  • Increased income on stabilized portfolio year over year 2007-2008 by 6%
  • Regional Manager of the year - 2007
  • Central Division Regional Manager of the Year - 2010
  • Increased income on stabilized portfolio 2005-2006 by 8% 2011-increased same store numbers by 18%
Certified Apartment Portfolio Supervisor, 2009 National Apartment Association
Lead with the Power of Trust, 2006 Franklin Covey Leadership Series
National Apartment Leasing Professional, 2001 Institute of Real Estate Management
  • Proficient in Word, Excel, Power-Point
  • RealPage Products
  • AMSI, OneSite, MRI, Yardi, ESite
This resume is created in 7 minutes.
  • Contract & Lease Negotiations
  • Vendor Service Management
  • Team Leadership and Training
  • Budget Development
  • Yardi Reports and Box Scores
  • Market Research & Analysis
Professional Experience
Senior Property Manager
Premier Property Management St Cloud, MN

Senior property manager leading a team of 6 managing 300 units

Schedule work orders and follow up on completion

Complete section 8 applications and inspections

Provide reporting for owners on delinquency, occupancy and budgets

Regional Property Manager-temporary
September 2016
Friedman Management Williston, ND
  • Directed the operations of a multi site portfolio of 6 market rate communities, 809 units. 
  • Developed and oversaw budgets and financial reports to maximize profitability
  • Updated website and printed materials to increase traffic to sites
  • Managed overall tenant relations, including promoting tenant satisfaction.
  • Worked with the owners to identify, develop and achieve community goals and objectives. 
  • Hired, trained and motivated successful property managers and staff.
Regional Property Manager
June 2015 to September 2016
Energy Real Estate Solutions Williston, ND
  • Regional Property Manager leading a team of 7 in managing 324 housing units across ND and MT
  • Managed and scheduled maintenance for 5 facilities in 5 North Dakota locations
  • Maintaining 548,000 square feet of real estate assets
  • Managed all day to day activities for all properties
  • Establish scope of work for projects and oversee maintenance contracts
  • Respond to owner and tenant concerns.
Facilities and Property Manager
March 2013 to June 2015
Republic Service/Tervita LLC Williston, ND
  • Scheduled and managed all maintenance staff and projects for five locations across North Dakota
  • Routinely checked all facilities, housing and projects for needs relating to cleanliness and maintenance
  • Interviewed new vendors to ensure company was getting the maximum value for cost
  • Audited and reviewed contracts and records that reduced costs by $381,200 annually
  • Interviewed, hired, coached and provided support for administrative teams for the North Dakota region
  • Coordinated housing for over 400 employees in 3 man camps, 35 apartments and 3 mobile home parks 
Human Resource Specialist
July 2012 to March 2013
Wells Fargo Home Mortgage Billings, MT
  • Processed recruiter requests according to EEOC standards for 453 managers in NE Region of the US
  • Posted job advertisements and extended offer letters and background documents to applicants
  • Followed up with managers for proper documentation and verification of employment records 
Operations Manager
June 1999 to November 2011
Everything Under the Sun Becker, MN
  • Developed customer relationships that lasted 12 years in the landscaping and gardening industry.
  • Coordinated projects by organizing materials and scheduling staff to ensure timely completion of project.
  • Increased revenues by 30 percent by reviewing contracts and offering more personalized services.
  • Managed office processes: accounts payable and accounts receivable, tax preparation, record filing.
Bachelor of Science : Business Management, 2011 Northwestern College St. Paul, MN GPA: Graduated Summa cum Laude
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Yardi, QuickBooks, Property Ware
This resume is created in 7 minutes.

Property management professional seeks to apply diverse background in customer relations, sales and collections to the field of real estate management.

  • Multi-family property management
  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Skilled multi-tasker
  • Lease-up experience
  • Fair housing mandates
President / Principal Broker 03/2012 Current Luxor Properties, Inc Charlotte, NC
  • Grew portfolio over 40 percent within first year of purchase.
  • Implemented "glass floor" management style by utilizing technology where investors could more closely manage asset expenses and income.
  • Responsible for all aspects of a $300,000.00 capital improvement project on a newly acquired 163 unit apartment community.
  • Handled and maintained all property trust accounts with an average daily balance of $275,000.00
  • Developed and hired in-house maintenance crew minimized use of third party vendors.
  • Firm recognized by Charlotte-Mecklenburg Police for its efforts to decrease crime in the Luxor managed Sandhurst Apartment Community.
Regional Property Manager 05/2011 03/2012 Crawford Management, LLC Charlotte, NC
  • Directly responsible for overall operations, marketing, and leasing of over 500 single-family / multi-family and apartment communities.
  • Increased companies exposure by introducing new channels of marketing.
  • Decreased delinquency and increased collections rates through the implementation of a web-based portal that allowed tenants to pay their rent by way of credit and debit cards.
  • Gained an extensive knowledge of the Charlotte Housing Authority's Section 8 Voucher Program by developing professional relationships with organization employees.
  • Implemented use of web-based eviction software to streamline the eviction process.
Property Operations Manager 08/2008 05/2010 Bloomfield Schon & Partners Inc. Ithaca, NY
  • Oversaw daily operators of a new construction, Lease-Up, 93,000 Sq. Ft. urban mixed-use development.
  • Resolved maintenance related issues for the developments commercial and residential tenants.
  • Created and implemented action plan for better resolution of building related complications.
  • Oversaw property functions i.e. scheduling, reporting and upper level notification as needed.
  • On-Call for all emergency maintenance requests
  • Worked with building management staff to enforce building rules and regulations.
2010 Bachelor of Science: Ithaca College - Business Administration Ithaca, NY
  • Concentration in Management and Real Estate
  • Head defense attorney for Pre-Law association.
  • Lobbied State Senate for human rights.
  • Worked as a part of a sustainable focus group, in an effort to better improve the school's sustainability efforts.
2010 Superior School of Real Estate - Real Estate Brokerage Ithaca, NC
  • Real Estate Brokers Pre & Post Licensing Courses
This resume is created in 7 minutes.
Professional Summary

Over ten years of professional Property Management experience including oversight of multi-family properties over multiple states and military housing. Ambitious,with excellent interpersonal communication skills, relationship management and customer service skills.

  • Proficient in Yardi/OneSite
  • Strong organizational skills
  • Customer service-oriented
  • Successful team leader/trainer
  • Excellent communication skills
  • Proficient in Microsoft Excel
  • Comparative market analysis
  • Marketing and promotions
Work History
09/2015 to Current
Community Director MMS Leavenworth, KS
  • Oversee the daily management operation of 1,626 homes and 45 employees
02/2012 to 07/2015
Regional Property Manager MWD Management Overland Park, KS
  • Oversaw five “Level A/B” Apartment Communities in Kansas and Florida Regions with a combined total of 2,122 units and 50 Employees.
  • Increased annual NOI an average 3.65% each year over three year period
  • Increased combined average occupancy from 89% to 94%
  • Created and implemented new company policies and procedures
  • Negotiated contracts for CapEx and deferred maintenance projects
  • Oversaw monthly budget to ensure overage did not exceed 2%
  • Increased renewal retention rate from 40% - 70%
  • Maintained an 80% retention of management staff over a three year period
  • Managed vendor contracts to control overall operating cost and vendor performance
06/2007 to 02/2012
Property Manager ~ Assistant Manager ~ Leasing Manager The Lakes at Lionsgate Overland Park, KS

January 2010 - February 2012 ~ Property Manager at a 716 unit Luxury Apartment Community in Overland Park, KS. Oversaw the daily operation of the community and staff. Maintained 95% occupancy

November 2009 - January 2010 ~ Assistant Property Manager at the same 716 unit Apartment Community. Collect rent and maintained below .5% delinquency          

June 2007 - November 2009 ~ Leasing Manager at the same 716 unit Apartment Community. Maintained an 80% closing ratio. Trained all new leasing personnel. 

Kansas Real Estate License: Real Estate
Career Education Systems - Kansas City, MO
High School Diploma:
SM West - Overland Park, KS
This resume is created in 7 minutes.
Professional Summary
Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
  • Tenant and eviction laws
  • Entrepreneurial
  • Customer service-focused
  • Financial budgeting and reporting
  • Risk mitigation techniques
  • Multi-site operations expert
  • Effective Leader
  • Consistent Evaluation Of Market Conditions
  • Business Management
  • In-Depth Knowledge
  • Advanced cost-control techniques
  • Talented multi-tasker
  • Flexible Thinker
  • Visionary

Work History
Regional Director of Operations Jan 2015 - Current
Silver Bay Property Corp. Tampa, FL
    • Upper management position responsible for oversight of daily operations of multiple state portfolio of single family homes.
    • Reviewed and developed budgets, business plans, property standards, R&M spend, leasing, marketing and training to set company up for successful implementation.
    • Consistently maintained high overall portfolio occupancy while rebuilding under-performing Tampa market.
    • Decreased market operating costs by negotiating state-wide service contracts and secured state-wide vendors.
    • Successfully managed internalization of two third-party management portfolios.
    • Oversight of acquisition of 1000 home addition to portfolio.
Vice President - Operations Jul 2014 - Jan 2015
Equity LifeStyle Properties, Inc. Tampa, FL
  • Upper management position accountable for mixed portfolio of MH and RV resort communities comprising over 20,000 home and rental sites throughout the state of Florida.
  • Implemented innovative marketing strategies and promotions to grow occupancy and revenue while combating challenging inventory and an aging population.
  • Spearheaded major company-wide renovation project of 300 homes to kick-start used home sales as well as new home sales.
  • Effectively trained and managed 26 staff members directly; over 200 staff members indirectly.
  • Developed and fostered positive relationships with HOAs to eliminate previous contention; successfully settled multi-year mediation/litigation with multiple HOAs in less than 60 days.
  • Responsible for consistent quarter over quarter occupancy and revenue growth over past 16 quarters. 
  • Assisted with acquisition and integration of key assets throughout the state of Florida.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Analyzed operational information for impact on NOI; identified trends and recommended appropriate adjustments.
Senior Regional Property Manager Jun 2010 - Jul 2014
Equity LifeStyle Properties, Inc. Tampa, FL
  • Underwrote and implemented successful multi-million dollar property renovations to maximize ROI within 3 years of completion.
  • Responsible for oversight of daily operations including budgets, business plans, property standards, auditing, capital expenditures, R&M spend, leasing, marketing, training and overall property performance of portfolio of 13 communities comprised of over 10,000 sites.
  • Stabilized struggling occupancy and maximized rents in Ft. Myers and Clearwater portfolios.
  • Responsible for achieving monthly and annual financial objectives of portfolio to ensure each property and market is performing at the optimal level. 
  • Increased occupancy 90 sites over prior-year occupancy.
  • Verified all customer complaints were handled promptly and professionally and fully resolved.
  • Developed, reviewed and submitted property operating and capital budgets.

Property Manager May 2007 - Jun 2010
ProLogis Tampa, FL
  • Responsible for all property financial and operational aspects of over 2 million square feet of Class A commercial real estate throughout Tampa.
  • Dropped A/R from over $300,000 to $9,000 in 90 days; ended each year at $0 delinquency for over 3 years.
  • Provided full service property management for 34 buildings/84 customers.
  • Negotiated renewals as well as planned and managed tenant finish-out projects.
  • Achieved targeted financial performance for 11 consecutive quarters by increasing occupancy and site rent.
Regional Property Manager May 2006 - May 2007
Central Florida Investments Tampa, FL
    • Responsible for 7 LIHTC properties in Florida and Texas.
    • Provided Positive growth in a distressed 350-site LIHTC property that historically underperformed.
    • Increased market rents by over $200 per site; increased economic occupancy from 52% to 88% in less than 6 months.
    • Implemented policies and procedures to ensure future property success.
    • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
MBA: Business Administration 2011
Strayer University Tampa, FL
Bachelor of Arts: Psychology 2004
University of Missouri Kansas City, MO
Additional Information
Licensed Florida Realtor / Yardi / OneSite / eSite / AMSI / Manage America / Grace Hill / Rent Roll