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Summary
High Performing Regional Manager offering outstanding financial results, improved customer satisfaction and profitability.  High-energy Team Leader who is skilled in motivating teams, talent recruiting and financial management with an entrepreneurial attitude.

Highlights
  • New construction Lease Up
  • Profit and Loss Analysis
  • Profitability Improvement
  • Budgeting and forecasting
  • Customer relations specialist
  • Team leadership
  • Natural leader
  • Focused on customer satisfaction
  • Training and development
  • Leadership/communication skills
  • Affordable Tax Credit
Accomplishments
  • Best Same Store Results 1999 
  • Team Player of the Year 2001
  • Regional Manager of the Year Central Division 2007
  • Regional Manager of the Year 2010
  • Increased Portfolio NOI by 18% 2011
  • Increased Portfolio Total Operating Income by 8% 2006
  • Increased effective rent by 2.5% by implementing pricing strategy 2013
  • Increased physical occupancy from 89% to 94%
  • Increased 12 week trending occupancy from 86% to 93% 2013
Experience
Regional Property Manager - 1670 Units 11 Assets
October 2015 to Current
CF Real Estate Services Houston, Texas
  • TDHCA No Findings on Annual Inspection 2016
  • No Findings on REAC Inspections 2015 and  2016
  • 100% file Compliance on internal company audit
  • 4.2% Average Portfolio Rating on Reputation Management
  • Plan and executed Annual Business Plans for Assigned Portfolio.
  • Prepare monthly correspondence, accounting and financial packages
  • Develop and manage annual operating budgets for 11 Properties
  • Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.
  • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
  • Implemented a comprehensive PPC campaign to increase brand awareness and boost rates of organic click-through.
  • Created Business pages for assigned assets on Facebook to facilitate interaction with customers.
  • Monitor all social media programs, including Internet forums, blogs, social networking applications for assigned assets.
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Collaborated with company Leaders on process improvement initiatives to improve retention rates and increase customer satisfaction.

February 2013 to October 2015 Regional Property Operations Consulting TX and LA
  • Operation Development, Training and Trouble-Shooting-Texas and Louisiana Markets Providing full Property Condition, Assessment, and Inspection Reports; analyzing monthly financial reports; writing comprehensive summary for private investor/clients for conventional assets in Houston and San Antonio Texas, Shreveport, Bossier City, Covington, Lafayette and New Iberia  Louisiana.
  • Provide market analysis, underwriting and detailed executive reports on multi-family residential projects for potential acquisition to private investor group.
  • Evaluate associate performance to establish and development strategy for improving performance results
  • Develop a plan of action to increase ready product inventory
  • Create and execute Marketing Strategy
  • Train sales teams on Power Selling Telephone Techniques, Closing the sale; Feature Benefit Selling and Customer Service
  • Prepare Operations budgets based on new pricing strategy as well as 5 year Cap-Ex Plans
  • Performed Due Diligence on 8 properties in preparation to bring management in house for private investor group
  • Transitioned properties from 3rd party fee managed to new in house property management division.
  • Draft SOP manuals to include: Risk Management, Resident Services, Leasing Manual, Customer Service, Maintenance Manual, Accounts Receivable
  • Trained associate on all systems software
  • Recruit and hire on-site teams
  • Evaluate and restructure market rents and implement amenity based pricing at all communities
  • Consult Lead for RealPage Product Implementation to include OSA; Budgeting, OPS Technology, Yieldstar, Lead to Lease and OneSite
Regional Operations Supervisor- Conventional Assets Supervisor
August 2012 to January 2013
Dinerstein Companies Houston, TX
  • Developed marketing plan for lease up communities located in inner loop and The Woodlands; outlined staffing plan and hired employees for new projects; development of startup budgets; FFE budgets; lease-up budgets for 2013 and projected stabilized budget for 2014
  • Negotiated and secured contract services for operation of new projects
  • Evaluated in place contract services for reducing expenses; renegotiated all service contracts to achieve reduction in the following: Turnkey expense, Landscape expense, Common area expense (elevator service and maintenance; fire safety monitoring and equipment; pool and amenities)
  • Accomplishments: Successfully improved sales by implementing programs to evaluate and monitor sales techniques for leasing team to optimize missed opportunities, resulting in increased closing ratio for new leases from 17% to 65% and renewals increased from 35% to 65%
  • Financial results improved from negative 1.5% OI to a positive 10.5% OI in the 4th quarter of 2012 by improved operations; aggressive collections and improved leasing velocity and improved renewal capture rate
  • Increased effective rent by 2.5% by implementing pricing strategy to achieve occupancy goals
  • Increased physical occupancy from 89% to 94%; increased 12 week trending occupancy from 86% to 93%; increased economic occupancy from 89% to 91.5%
Senior Regional Manager- 4702 Units 15 Assets
July 2005 to August 2012
Alliance Communities; Henry S. Miller, LLC; Riverstone Residential Group Houston, TX
  • Directly Supervised 15 Conventional Assets while Managing and developing growth and performance of two District Managers; completed annual performance reviews for all on-site associates and District Managers
  • Developed annual operating budgets for all assets to include capital expenses
  • Negotiated annual contract services and all vendor contracts
  • Completed monthly operations summary to include current market conditions, property statistics and financial performance
  • Participated in leadership development objectives for future company associate growth platforms
  • Participated in beta testing for new ancillary income opportunities; assisted training and associate development with ongoing associate sales and performance
  • Maintained economic occupancy in 2011 year at 90.7%; physical at 93.2% 93.4%; economic occupancy 90.2%
  • 2012 third Quarter Increased Other Income on all properties by implementing charge back for pest control; trash and administration fees for utility services
  • 2008 Increased Bad Debt recovery by implementing Sure Deposit program in 2008; 2009 recovery income was $102,345.00
  • Increased income on stabilized portfolio year over year 2007-2008 by 6%
  • Regional Manager of the year - 2007
  • Central Division Regional Manager of the Year - 2010
  • Increased income on stabilized portfolio 2005-2006 by 8% 2011-increased same store numbers by 18%
Education
Certified Apartment Portfolio Supervisor, 2009 National Apartment Association
Lead with the Power of Trust, 2006 Franklin Covey Leadership Series
National Apartment Leasing Professional, 2001 Institute of Real Estate Management
Software
  • Proficient in Word, Excel, Power-Point
  • RealPage Products
  • AMSI, OneSite, MRI, Yardi, ESite
This resume is created in 7 minutes.
Highlights
  • Contract & Lease Negotiations
  • Vendor Service Management
  • Team Leadership and Training
  • Budget Development
  • Yardi Reports and Box Scores
  • Market Research & Analysis
Professional Experience
Senior Property Manager
Premier Property Management St Cloud, MN

Senior property manager leading a team of 6 managing 300 units

Schedule work orders and follow up on completion

Complete section 8 applications and inspections

Provide reporting for owners on delinquency, occupancy and budgets


Regional Property Manager-temporary
September 2016
Friedman Management Williston, ND
  • Directed the operations of a multi site portfolio of 6 market rate communities, 809 units. 
  • Developed and oversaw budgets and financial reports to maximize profitability
  • Updated website and printed materials to increase traffic to sites
  • Managed overall tenant relations, including promoting tenant satisfaction.
  • Worked with the owners to identify, develop and achieve community goals and objectives. 
  • Hired, trained and motivated successful property managers and staff.
Regional Property Manager
June 2015 to September 2016
Energy Real Estate Solutions Williston, ND
  • Regional Property Manager leading a team of 7 in managing 324 housing units across ND and MT
  • Managed and scheduled maintenance for 5 facilities in 5 North Dakota locations
  • Maintaining 548,000 square feet of real estate assets
  • Managed all day to day activities for all properties
  • Establish scope of work for projects and oversee maintenance contracts
  • Respond to owner and tenant concerns.
Facilities and Property Manager
March 2013 to June 2015
Republic Service/Tervita LLC Williston, ND
  • Scheduled and managed all maintenance staff and projects for five locations across North Dakota
  • Routinely checked all facilities, housing and projects for needs relating to cleanliness and maintenance
  • Interviewed new vendors to ensure company was getting the maximum value for cost
  • Audited and reviewed contracts and records that reduced costs by $381,200 annually
  • Interviewed, hired, coached and provided support for administrative teams for the North Dakota region
  • Coordinated housing for over 400 employees in 3 man camps, 35 apartments and 3 mobile home parks 
Human Resource Specialist
July 2012 to March 2013
Wells Fargo Home Mortgage Billings, MT
  • Processed recruiter requests according to EEOC standards for 453 managers in NE Region of the US
  • Posted job advertisements and extended offer letters and background documents to applicants
  • Followed up with managers for proper documentation and verification of employment records 
Operations Manager
June 1999 to November 2011
Everything Under the Sun Becker, MN
  • Developed customer relationships that lasted 12 years in the landscaping and gardening industry.
  • Coordinated projects by organizing materials and scheduling staff to ensure timely completion of project.
  • Increased revenues by 30 percent by reviewing contracts and offering more personalized services.
  • Managed office processes: accounts payable and accounts receivable, tax preparation, record filing.
Education
Bachelor of Science : Business Management, 2011 Northwestern College St. Paul, MN GPA: Graduated Summa cum Laude
Skills
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Yardi, QuickBooks, Property Ware
This resume is created in 7 minutes.
Summary

Property management professional seeks to apply diverse background in customer relations, sales and collections to the field of real estate management.

Highlights
  • Multi-family property management
  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Skilled multi-tasker
  • Lease-up experience
  • Fair housing mandates
Experience
President / Principal Broker 03/2012 Current Luxor Properties, Inc Charlotte, NC
  • Grew portfolio over 40 percent within first year of purchase.
  • Implemented "glass floor" management style by utilizing technology where investors could more closely manage asset expenses and income.
  • Responsible for all aspects of a $300,000.00 capital improvement project on a newly acquired 163 unit apartment community.
  • Handled and maintained all property trust accounts with an average daily balance of $275,000.00
  • Developed and hired in-house maintenance crew minimized use of third party vendors.
  • Firm recognized by Charlotte-Mecklenburg Police for its efforts to decrease crime in the Luxor managed Sandhurst Apartment Community.
Regional Property Manager 05/2011 03/2012 Crawford Management, LLC Charlotte, NC
  • Directly responsible for overall operations, marketing, and leasing of over 500 single-family / multi-family and apartment communities.
  • Increased companies exposure by introducing new channels of marketing.
  • Decreased delinquency and increased collections rates through the implementation of a web-based portal that allowed tenants to pay their rent by way of credit and debit cards.
  • Gained an extensive knowledge of the Charlotte Housing Authority's Section 8 Voucher Program by developing professional relationships with organization employees.
  • Implemented use of web-based eviction software to streamline the eviction process.
Property Operations Manager 08/2008 05/2010 Bloomfield Schon & Partners Inc. Ithaca, NY
  • Oversaw daily operators of a new construction, Lease-Up, 93,000 Sq. Ft. urban mixed-use development.
  • Resolved maintenance related issues for the developments commercial and residential tenants.
  • Created and implemented action plan for better resolution of building related complications.
  • Oversaw property functions i.e. scheduling, reporting and upper level notification as needed.
  • On-Call for all emergency maintenance requests
  • Worked with building management staff to enforce building rules and regulations.
Education
2010 Bachelor of Science: Ithaca College - Business Administration Ithaca, NY
  • Concentration in Management and Real Estate
  • Head defense attorney for Pre-Law association.
  • Lobbied State Senate for human rights.
  • Worked as a part of a sustainable focus group, in an effort to better improve the school's sustainability efforts.
2010 Superior School of Real Estate - Real Estate Brokerage Ithaca, NC
  • Real Estate Brokers Pre & Post Licensing Courses
This resume is created in 7 minutes.
Professional Summary

Over ten years of professional Property Management experience including oversight of multi-family properties over multiple states and military housing. Ambitious,with excellent interpersonal communication skills, relationship management and customer service skills.

Skills
  • Proficient in Yardi/OneSite
  • Strong organizational skills
  • Customer service-oriented
  • Successful team leader/trainer
  • Excellent communication skills
  • Proficient in Microsoft Excel
  • Comparative market analysis
  • Marketing and promotions
Work History
09/2015 to Current
Community Director MMS Leavenworth, KS
  • Oversee the daily management operation of 1,626 homes and 45 employees
02/2012 to 07/2015
Regional Property Manager MWD Management Overland Park, KS
  • Oversaw five “Level A/B” Apartment Communities in Kansas and Florida Regions with a combined total of 2,122 units and 50 Employees.
  • Increased annual NOI an average 3.65% each year over three year period
  • Increased combined average occupancy from 89% to 94%
  • Created and implemented new company policies and procedures
  • Negotiated contracts for CapEx and deferred maintenance projects
  • Oversaw monthly budget to ensure overage did not exceed 2%
  • Increased renewal retention rate from 40% - 70%
  • Maintained an 80% retention of management staff over a three year period
  • Managed vendor contracts to control overall operating cost and vendor performance
06/2007 to 02/2012
Property Manager ~ Assistant Manager ~ Leasing Manager The Lakes at Lionsgate Overland Park, KS

January 2010 - February 2012 ~ Property Manager at a 716 unit Luxury Apartment Community in Overland Park, KS. Oversaw the daily operation of the community and staff. Maintained 95% occupancy

November 2009 - January 2010 ~ Assistant Property Manager at the same 716 unit Apartment Community. Collect rent and maintained below .5% delinquency          

June 2007 - November 2009 ~ Leasing Manager at the same 716 unit Apartment Community. Maintained an 80% closing ratio. Trained all new leasing personnel. 

Education
2004
Kansas Real Estate License: Real Estate
Career Education Systems - Kansas City, MO
2000
High School Diploma:
SM West - Overland Park, KS
This resume is created in 7 minutes.
Professional Summary
Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
  • Tenant and eviction laws
  • Entrepreneurial
  • Customer service-focused
  • Financial budgeting and reporting
  • Risk mitigation techniques
  • Multi-site operations expert
  • Effective Leader
  • Consistent Evaluation Of Market Conditions
  • Business Management
  • In-Depth Knowledge
  • Advanced cost-control techniques
  • Talented multi-tasker
  • Flexible Thinker
  • Visionary


Work History
Regional Director of Operations Jan 2015 - Current
Silver Bay Property Corp. Tampa, FL
    • Upper management position responsible for oversight of daily operations of multiple state portfolio of single family homes.
    • Reviewed and developed budgets, business plans, property standards, R&M spend, leasing, marketing and training to set company up for successful implementation.
    • Consistently maintained high overall portfolio occupancy while rebuilding under-performing Tampa market.
    • Decreased market operating costs by negotiating state-wide service contracts and secured state-wide vendors.
    • Successfully managed internalization of two third-party management portfolios.
    • Oversight of acquisition of 1000 home addition to portfolio.
Vice President - Operations Jul 2014 - Jan 2015
Equity LifeStyle Properties, Inc. Tampa, FL
  • Upper management position accountable for mixed portfolio of MH and RV resort communities comprising over 20,000 home and rental sites throughout the state of Florida.
  • Implemented innovative marketing strategies and promotions to grow occupancy and revenue while combating challenging inventory and an aging population.
  • Spearheaded major company-wide renovation project of 300 homes to kick-start used home sales as well as new home sales.
  • Effectively trained and managed 26 staff members directly; over 200 staff members indirectly.
  • Developed and fostered positive relationships with HOAs to eliminate previous contention; successfully settled multi-year mediation/litigation with multiple HOAs in less than 60 days.
  • Responsible for consistent quarter over quarter occupancy and revenue growth over past 16 quarters. 
  • Assisted with acquisition and integration of key assets throughout the state of Florida.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Analyzed operational information for impact on NOI; identified trends and recommended appropriate adjustments.
Senior Regional Property Manager Jun 2010 - Jul 2014
Equity LifeStyle Properties, Inc. Tampa, FL
  • Underwrote and implemented successful multi-million dollar property renovations to maximize ROI within 3 years of completion.
  • Responsible for oversight of daily operations including budgets, business plans, property standards, auditing, capital expenditures, R&M spend, leasing, marketing, training and overall property performance of portfolio of 13 communities comprised of over 10,000 sites.
  • Stabilized struggling occupancy and maximized rents in Ft. Myers and Clearwater portfolios.
  • Responsible for achieving monthly and annual financial objectives of portfolio to ensure each property and market is performing at the optimal level. 
  • Increased occupancy 90 sites over prior-year occupancy.
  • Verified all customer complaints were handled promptly and professionally and fully resolved.
  • Developed, reviewed and submitted property operating and capital budgets.


Property Manager May 2007 - Jun 2010
ProLogis Tampa, FL
  • Responsible for all property financial and operational aspects of over 2 million square feet of Class A commercial real estate throughout Tampa.
  • Dropped A/R from over $300,000 to $9,000 in 90 days; ended each year at $0 delinquency for over 3 years.
  • Provided full service property management for 34 buildings/84 customers.
  • Negotiated renewals as well as planned and managed tenant finish-out projects.
  • Achieved targeted financial performance for 11 consecutive quarters by increasing occupancy and site rent.
Regional Property Manager May 2006 - May 2007
Central Florida Investments Tampa, FL
    • Responsible for 7 LIHTC properties in Florida and Texas.
    • Provided Positive growth in a distressed 350-site LIHTC property that historically underperformed.
    • Increased market rents by over $200 per site; increased economic occupancy from 52% to 88% in less than 6 months.
    • Implemented policies and procedures to ensure future property success.
    • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Education
MBA: Business Administration 2011
Strayer University Tampa, FL
Bachelor of Arts: Psychology 2004
University of Missouri Kansas City, MO
Additional Information
Licensed Florida Realtor / Yardi / OneSite / eSite / AMSI / Manage America / Grace Hill / Rent Roll