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Professional Summary

Client focused professional with interest in Claims - Field Claims Representative, seeking entry level with The Cincinnati Insurance Companies. Experienced with excellent customer service, time management and multitasking abilities. Looking for a challenging role with a growing team.

Skills
  • Strong verbal and written communication skills
  • Excellent problem solver and time management abilities
  • Excellent investigative skills
  • Strong interpersonal skills
  • Culturally sensitive
  • Strong work ethics
  • Ability to work independently
  • Works Well Under Pressure
Work History
Security Officer Lord Chamberlain Manor Nursing - Stratford, CT 11/2010 - Current
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. 
  • Monitored and reported suspicious activities to local authorities. 
  • Monitored and authorized entrance and departure of employees and visitors.
  •  Circulated among visitors, patrons and employees to preserve order and protect property. 
  • Processed and logged accurate and detailed incident reports.
Asset Protection Associate Rite Aid - Bridgeport, CT 12/2018 - 05/2019
  • Contacted local authorities and apprehended shoplifters. 
  • Responded quickly and effectively to all security violations and duress alarms.
  • Wrote reports for internal and external crime, burglary or theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Reduced shrink by 60% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Built cross-functional relationships with business partners to reduce losses.
U.S. Immigration And Customs Enforcement Department of Homeland Security/I.C.E. - Hartford, Connecticut 12/2010 - 05/2011


  • Collaborated with federal agencies, including the FBI, DEA, ATF and IRS.
  • Presented evidence at criminal trials.
  • Analyzed criminal complaints and identified crime patterns.
  • Presented information at professional forums, conferences and associations.
  • Carefully documented statements, observations and evidentiary materials.
  • Conducted interviews with witnesses and clients.
  • Collected and preserved physical evidence, photographs and laboratory submissions.
Sales Representative Vector Cutlery - Monroe, CT 07/2009 - 01/2010
  • Created signage, circulars, email campaigns, online promotions and more for campus organization, successfully rebranding image and attracting new members.
  • Skilled at  costumer relationship management, and public relations campaigns to drive sales and gain competitive edge.
  • Achieved 115% of monthly quota and grew sales to $16K within two months, earning the respect of fellow sales representatives.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
  • Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.
Education
Associate of Applied Science: Occupational Therapy Lincoln College of New England - Southington, CT 2016
Bachelor of Arts: Criminal Justice And Human Security University of Bridgeport - Bridgeport, CT 2012
Accomplishments
  • International College Award 2012
  • Community Service Committee Chairman 2013-2014
  • Building with Books: Mali and Nicaragua 
  • Model United Nations Ambassador: Israel and Maldives
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Professional Summary
I'm a confident professional that can be successful at making critical decisions quickly and effectively, while meeting security challenges calmly and rationally. I'm also equipped with excellent communication and people skills. I can effectively collaborate with security personnel and store management to ensure the highest level of safety and shortage compliance.
Skills
  • Interpersonal Communication
  • Coaching and Developing Others
  • Time Management
  • Critical Thinking
  • Strong Interviewing techniques
  • Covert camera installations
  • Exception Report Reviewing
  • Cash Shortage Reviewing
  • Shortage Compliance
Work History
Business Intelligence Analyst, 05/2017 to Current
Macy's Northwest Region San Francisco, Ca
  • I routinely conduct analysis of fraudulent no proof of purchase returns and fulfillment orders being sent out without a proof of purchase.
  • I routinely partner with the Organized Retail Crime team and District Mangers of investigations for cases closure of leads generated.
  • I support the region from a training standpoint by conducting internal interview and investigation training with Asset Protection executives.
Asset Protection Manager, 04/2016 to 05/2017
Macy's Stonestown Galleria San Francisco , Ca
  • Managed staff of 15 store level asset protection store level associates during peak sales times and 1 executive supervisor.
  • I was able to reduce the shortage in the store's top 5 departments with a heavy asset protection influence on processing and floor standards.
  • Through store awareness and partnership I was able to increase employees awards by 20%.
  • Through store awareness and partnership I was able to increase the store's Shortage Control audit to an 89%, a 12% increase over 77% the store received prior to my arrival.
Asset Protection Manager of Investigations , 07/2014 to 04/2016
Macy's Union Square San Francisco , Ca
  • Managed the investigations of a store who had peak sales of $240 million in sales and $6 million in shortage.
  • I was able to close on average 95 cases a year with merchandise theft being the #1 case type.
  • Managed 2 direct reports and 30 additional store level Asset Protection associates and 4 Asset Protection executives on internal productivity.
  • I was able to close major case ($2,000 and above) involving merchandise theft, merchandise handouts, fraudulent returns, cash theft, counterfeit cash, and fraudulent gift card cases.
Assistant Asset Protection Supervisor, 05/2013 to 07/2014
Macy's Palo Alto, Ca
  • Hired, trained and coached store level detectives to make apprehensions of shoplifters.
  • Planned shortage reduction strategies for the store.
  • Partnered with store management team and executives to create a strong shortage culture with the store.


Probation Intern, 03/2012 to 04/2013
City and County of San Francisco Probation Department San Francisco, Ca
  • Provided assistance to the probation officer with case management and workload
  • Regularly met deadlines for written case reports that were needed by the court.
  • Regularly meet with juveniles that were being housed in juvenile hall or their homes to provide counseling.
  • Participated in making recommendations on the outcomes of what should happen to the juvenile in regards to needed support for the juvenile, which was provided to the court through the case carrying probation officer.
Lead Store Greeter, 11/2009 to 07/2013
Walgreens Oakland, Ca
  • I worked between 3 Walgreen locations leading other greeters to  apprehend shoplifters.
  • I wrote reports and partnered with the Police Departments on necessary cases.
  • Trained other greeters to ensure they were following company policies in regards to making apprehensions.
  • I partnered with the Store Management team on product placement to reduce loss opportunities.
Education
Bachelor of Arts: Criminal Justice Studies, 2012
San Francisco State University - San Francisco
Certification : Basic Interviewing, 2014
Wicklander-Zulawski -
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Summary of Skills
  • Profound ability to maintain confidentiality of information and work under pressure.
  • Excellent skills in written and verbal communications, great at multitasking, organizing staff.
  • Proficient in Visual Homes software, Microsoft Office, Excel, Windows XP, and Outlook with the ability to adapt to new programs and applications.
  • Knowledge of occupancy standards and procedures and the ability to understand the Authorities Admissions and Continued Occupancy policy.
  • Knowledge of federal, state and local subsidy programs as they apply to property development.
  • Able to accurately calculate figures and amounts such as assets and income for leasing and account activities.
Profile

An energetic, goal-oriented career professional with extensive experience in management, office administration, and customer service. A proven track record of leadership with strong organizational skills, and the ability to succeed in demanding environments. Possess 10+ years of experience in HUD and Public Housing Authority's practices, regulations and procedures.

Relevant Experience
Property Manager Oct 2013 to Jan 2016
Related Management Roselle, NJ
  • Successfully managed the work schedule of 8 team members at a 300 unit apartment complex.
  • Conducted annual housekeeping inspections and kept reports of the overall cleanliness and condition of the units, buildings, and grounds noting deficiencies and items requiring routine maintenance, contractual repairs, and or replacement.
  • Prepared monthly budgeting reports, invoices, based on findings from quarterly financial statements.
  • Processed re-certifications, and interviewed new applicants for occupancy.
Assistant Asset Manager Mar 2009 to Sep 2013
Newark Housing Authority Newark, NJ
  • Supervised and trained new staff hired by Executive Level Management.
  • Maintained 100% completion and accuracy of the recertification/eligibility process on a monthly basis.
  • Responsible for monthly upload of recertification's in the HUD PIC system, completed interims, and family composition changes when needed.
  • Input and retrieved applicant status on Section 8 and Housing Authority waiting list, maintained detailed notes for confirmation.
  • Organized orientations, lease and interview new applicants informing them on NHA's policy and house rules to maintain 100% occupancy rate.
  • Processed invoices for accuracy and proper coding monitor office, janitorial, electrical and outside contractor expenses to ensure spending is within site budget.
  • Initiated lease termination's, prepare legal documents for court proceedings if eviction arise.
  • Calculated rent payments, security deposits, and petty cash expenses, submit data to rent collection department for processing.
  • Inspected apartments for annual housekeeping, REAC, and UPCS inspection to maintain a safe clean environment, and correct any potential hazardous instances on site level.
  • Improved and mediated tenant relations with staff, by handling resident issues with concern, to obtain a speedy resolution.
  • Promoted from Occupancy Specialist to Assistant Asset Manager in 2010.
Sr. Clerk Typist Jun 2002 to Apr 2007
Newark Housing Authority Newark, NJ
  • Assisted Asset Manager with the recertification process, leasing, and accounts payable/receivable.
  • Handled all correspondence in the office which included incoming and out going mail, faxes, and outside vendor purchase orders.
  • Interacts with the IT department regarding both hardware and software system issues for a quick resolution.
  • Maintained tenant files neatly in accordance with NHA policies and procedures.
  • Input and printed out work orders daily for Supervisor to complete, and kept work order log to track outstanding work orders.
  • Posted monthly news letters informing tenants of NHA's social service events, bus rides, and health screenings held on the property.
Professional Courses and Certifications
Certified 2013 NCHM(National Center for Housing Management) Washington, DC
  • CMH/Certified Manager Housing 2013
  • SBS/Site Based Budgeting Specialist 2013
  • COS-P/Certified Occupancy Specialist Public Housing 2010
  • SHS/Senior Housing Specialist 2010
  • FHE/Fair Housing Essentials 2011

Outstanding Service Award 2011 Newark Housing Authority Newark, NJ

Outstanding Service Award for 100% occupancy rate.

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QUALIFICATION SUMMARY
  • Quality and detail oriented to ensure the highest moral and ethical standards are given through the years of experience which allows the ability to make the best possible decision and implement the tools learned and acquired to better serve and learn new skills by adapting to changing programs and work procedures.
  • Self-motivated and hard-working with a willingness to learn and help in any area that is needed or desired for the better of the company as well as clients.
  • Worked with supervisors, co-workers, and other coordinators to continually learn how to improve work place functions, implement new strategies, and learn new skills that can be used in other areas.
Skill Highlights
  • Excellent interpersonal and coaching skills
  • Recruiting and selection techniques
  • Scheduling proficiency
  • Engaging public speaker
  • Exceptional written and verbal communicator
  • Committed to cultivating student leadership
  • Preparing, editing, distributing and correcting specialized documents
  • Active listening skills
  • Energetic work attitude
  • Adaptive team player
  • Proficient in Microsoft Office
  • Receiving and Reviewing incoming work
  • Resolving general customer issues
Professional Experience
Richemont North America Fort Worth, TX Brand Ambassador 04/2018 to Current
  • Collaborated with customer service team members to give outstanding service.
  • Established effective working relationships with clients.
  • Assisted customers with store and product complaints.
  • Performed in-depth research to answer more complex questions.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
  • Resolved product/policy issues and shared benefits of new technology.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Mortgage Contracting Services Lewisville, TX Asset Preservation Coordinator 10/2016 to 02/2018
  • Appropriately resolved customer issues, complaints and questions.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
  • Monitored and documented all income, including delinquencies.
  • Handled customer complaints personally to verify they were properly handled.
  • Communicated regularly with management regarding portfolio performance and new loan transaction quality.
  • Monitor and resolve property with violations and outstanding lien to bring loans back under city compliance.
World Healing Ministry Grapevine, TX Partner Response 02/2015 to 10/2016
  • Assisting partner with account status and maintenance
  • Provided accurate and appropriate information in response to customer inquiries.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Assisted with the development of the call center's operations, quality and training processes.
University Heights Baptist Church Huntsville, TX Day Care Teacher 01/2014 to 12/2014
  • Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Planned weekly menus.
  • Created an infant area, toddler area and preschool area of play within the daycare.
  • Planned and led games, reading and activities for children.
  • Children following nutritional and allergen guidelines.
  • Incorporated music and art activities to encourage creativity and expression.
Tyler Junior College Tyler, TX Student Admission's Coordintator 01/2012 to 12/2012
  • Conducted tours and handled transcripts on all incoming students.
  • Developed creative recruiting strategies that met anticipated staffing needs.
  • Brainstormed ideas to create a program to attract incoming students
  • Physically and verbally interacted with students throughout the day to keep them engaged.
  • Worked independently and as part of a team to achieve goals
  • Presented brochures and financial ads to students 
  • Planned and organized corporate media and other special events.
  • Built and maintained productive relationships with staff 
Education and Training
Bachelor of Arts: Theatre-Acting and Directing 2014 Sam Houston State University, Huntsville, TX
  • Emphasis on Acting and Directing.
  • Script analysis.
  • Production and stage management.
  • Public speaking.
  • Set construction.
  • Production portfolio.
Community Service
  • Elementary Book Reading Club, 2014
  • Volunteer, Prison ministry, 2014
  • Omega Psi Phi Fraternity Inc. Blood Bank Drive, 2012
  • Volunteer, Homeless shelter - 2012- 2013