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Professional Summary
Skills
  • Brand Management
  • Market Research and Analysis
  • E-Marketing
  • Consumer Loyalty
  • Product Development
  • P&L Management
  • Market Positioning
  • Budgeting and Allocation 
  • Public and Media Relations
  • Client Communication
  • Corporate Communications
  • Skilled On-Site Staff
  • Customer Complaints
  • Efficient Multi-Tasker
  • Proficiency with Microsoft Office, Excel, Outlook, Excel and Word
  • Strong Interpersonal Skills
  • Time Management
  • Managed Office Supplies
  • Receptionist Area
  • Dedicated Team Player
  • Strong Problem Solver
  • Daily Office Operations
  • Proficiency with Excel Spreadsheets
  • Office Management Skills
  • Data Entry
  • Professional Phone Etiquette
  • Outgoing Correspondence
  • Meticulous Attention To Detail
  • Communication Skills
Work History
RESIDENT MANAGER, 09/2008 to Current
GOLDEN RIDGE APARTMENTS SEBASTOPOL, CALIFORNIA


  • Completed final move-out walk-throughs for tenants.
  • Carefully screened applicants for tenancy.
  • Analyzed and evaluated monthly financial statements.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Communicated effectively with owners, residents and on-site associates.
  • Maintained a sufficient number of units so that they were market-ready at all times.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Evaluated and recommended changes in rental pricing strategies.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with landlord regarding building and tenant issues.
  • Managed a community of 27 apartment homes.
  • Delivered emergency 24-hour on-call service for any tenant issues.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained constant balance of property petty cash account.
  • Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
  • Customer Service
  • Team Player
  • Market Conditions
  • Customer Complaints
  • Fair Housing Regulations
  • Efficient Multi-Tasker
  • Consistent Evaluation Of Market Conditions
  • Potential Tenants
  • Affordable Housing Programs
  • Day-To-Day Activities
  • Tenant Relations
  • Careful Records
  • Apartment Tours
  • Rental Payments
  • In-Depth Knowledge
COMMUNITY PROPERTY MANAGER FOR HOAs, 04/2006 to 09/2008
MERRIT PROPERTY MANAGEMENT FOLSOM, CA.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Communicated effectively with owners, residents and on-site associates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated with board of directors (BOD) regarding building and tenant issues.
  • Developed, reviewed and submitted property operating and capital budgets for review and approval by BOD
  • Scheduled contractors for maintenance issues.
  • Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Managed a community of nearly 8 condominium associations for a total of 3,000+ homes.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Communicated regularly with key on and off-site association contacts to achieve satisfaction with building and services.
  • Planned special events such as lotteries, dedications and project tours.
  • Coordinated with landscape and engineering staff on maintenance and upkeep.
  • Customer Service
  • Educational Sessions
  • Project Management
  • Team Player
  • Market Conditions
  • Skilled On-Site Staff
  • Customer Complaints
  • Efficient Multi-Tasker
  • Consistent Evaluation Of Market Conditions
  • Day-To-Day Activities
  • Owner and BOD Relations
  • Careful Records
  • Cost Control Procedures
  • In-Depth Knowledge
Escrow Supervisor/Sales and Marking Coordinator, 02/2000 to 07/2006
Christopherson Homes, Inc. Santa Rosa/Sacramento
  • Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
  • Managed marketing budget and associated market P&L to develop and execute marketing strategies, budgets, and sales plans for new home business segments.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for markets.
  • Project Management
  • Team Player
  • Market Conditions
  • Skilled On-Site Staff
  • Customer Complaints
  • Efficient Multi-Tasker
  • Consistent Evaluation Of Market Conditions
  • Day-To-Day Activities
  • Careful Records
  • Cost Control Procedures
  • Conducted Tours
  • In-Depth Knowledge
Education
High School Diploma: PINER HIGH SCHOOL - SANTA ROSA, CA
REAL ESTATE SALES LICENSE : LIC.#0094451, CALIFORNIA DEPARTMENT OF REAL ESTATE -
This resume is created in 7 minutes.
Professional Summary


Professional Manager for over  24 years overseeing many aspects in a group home setting and participating in yearly state audits ​



Work History
Resident Manager, 04/1993 to Current
Aid to the Developmentally Disabled Riverhead, New York

• Directly supervise 15+ employees including staffing 

• Maintain daily activities of a residence where individuals with Intellectual Disabilities reside including finances, providing medical needs, maintenance and acting as an advocate for those individuals I serve

• Train all agency staff in required trainings

Education
Associate of Arts: General, 1992
Francis Marion University - Florence, South Carolina
Skills

Extremely organized and detail oriented

Team player

Work well with co-workers, my staff who I supervise and my direct supervisors

Hard dedicated worker


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Summary
  • Licensed Chemical Dependency Counselor Intern skilled at motivating communicating and advocating for clients dealing with drug addiction. Team-oriented with a strong track record of establishing solid relationships with clients, co-workers, administration, and local agencies. I have six years experience working with individuals struggling with Alcohol and substance abuse. I'm passionate about continuing my education through seminars, training programs, and research. 
Skills
  • Solution-Focused Counseling
  • Organizing Skills
  • Intake Interviewing
  • Cultural Sensitivity
  • Adept conflict Resolution
  • Group Therapy
Experience
Resident Supervisor May 2012 to Current
  • Salvation Army Adult Rehabilitation Center - Observed and monitored client behavior and responses to treatment.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Administer punishment when needed.
  • Monitor and manage two other resident Managers to assure we on the same page.
  • Facilitate classes when needed and Teach one class in Relapse Prevention.
  • Leader of our Celebrate Recovery Program.
Resident Manager Mar 2010 to May 2012
Salvation Army Adult Rehabilitation Center Dallas, Texas
  • Observed and monitored client behavior and responses to treatment.
  • Recorded client information in ETO, such as class attendance, punishment, clothing, drug test results.
  • Monitor behavior and access punishment when needed.
Front Desk Security Mar 2007 to Mar 2010
Salvation Army
  • I was the first line of defense in the security of the building.
  • Administer Breathalyzer to each man entering the building.
  • Search baggage that was brought into building.
  • Answer phones and direct calls to each department.
  • Record numbers of client's class attendance.
  • Record store sales and pass on to supervisor.
Laborer Mar 2006 to Jan 2007
Bomanite Concrete
  • Assisted in whatever needed.
  • In charge of tools operation.
  • Pick up supplies and driving duties,.
This resume is created in 7 minutes.
Professional Summary
  • Dependable, dedicated, hard working with extensive knowledge of law enforcement practices and investigation techniques.
  • Highly motivated to learn and contribute to the proficiency of maintaining high levels of safety.
Skills
  • Conflict resolution techniques
  • Stationary surveillance
  • Investigation documentation
  • Dependable independent worker
  • Good at following instructions
  • Troubleshooting at component level
  • Strong work ethic
  • Team player
  • Electronic surveillance
  • Good verbal/written communication skills 
  • Valid CA driver license
  • Flexible work schedule
  • Lifting up to 100 pounds
Work History
Police Officer, 06/2000 to 06/2017
San Francisco Police Department San Francisco, CA
Gathered preliminary investigation information as a first responder to crime scenes. Monitored and investigated suspicions persons and situations and unusual activities. Directed traffic during emergency and congested situations. Prepared cases for trial and appeared and testified in court as a witness. Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress. Wrote detailed reports on arrests made, activities performed and unusual incidents observed. Patrolled designated districts in patrol cars, on bicycles and on foot. Mediated domestic-related disturbances and protected victims from harm. Responded to and investigated security and burglar alarms. Searched vehicles, buildings, homes and property for evidence and stolen property. Inspected patrol vehicles and firearms daily. Organized and recorded facts to prepare incident reports and/or investigation files. Continually attend training to stay up to date on laws and other up dated investigation/patrol techniques. Assigned to a specialized investigation unit from 2002 until 2012. While assigned to unit I was involved in hundreds of investigations which led to arrests of certain persons, the seizure of numerous firearms, illegal narcotics and other types of evidence.
Property Manager, 08/1995 to 09/1999
Woodbridge Housing Authority Woodbridge Township, NJ
Managed both low income family and low income senior citizen housing. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Worked with HUD (Housing and Urban Development) to identify, develop and achieve community goals and objectives. Reviewed all leases to guarantee that tenants received the proper level of service. Prepared and submitted monthly tenant visit logs in a timely manner. Updated tenant and unit information to keep current in housing database. Conducted annual re- examination appointments and housekeeping inspections. Maintained tenant relations with regular tenant visits and phone calls. 
Resident Manager, 06/2011 to Current
Greentree Property Management San Francisco, CA
Monitored common areas for cleanliness and safety. Maintained tenant relations with regular tenant visits and phone calls. Updated tenant and unit information to keep current in housing database. Liaison between tenant and maintenance in regards to generating work orders along with following up on work requested. Posting of notices which include but are not limited to; rent increases, three day notice of non-payment of rent, any and all required notices by state/local agencies. Attend regular scheduled training classes.
Operations/Security, 09/2016 to Current
Another Planet Entertainment Berkeley
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Denied entrance to the building to unauthorized persons.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
Security/Loss Prevention , 09/2016 to Current
Private Security Company San Francisco
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
Education
Bachelor of Science: Sociology - Criminal Justice, 1995
Wagner College - Staten Island New York
  • Coursework in Criminal Justice and Criminology
  • Studied society and the human behavior in it, including anthropology, communication studies, criminology, economics, geography, history, psychology, social studies and theory.
Accomplishments
  • Received letters of appreciation from community both residents and business owners.
  • Formally commended by superiors numerous times for outstanding work through written commanding officer commendations, Police Commission commendations and unit order commendations.