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Skillful Residential Manager resume

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Summary

Dedicated Direct Support Professional skilled in client rapport-building by providing compassionate support of daily wellness activities. Actively pursuing a role which will utilize 14 years of experience in healthcare roles.

Skills
  • Behavior modification
  • Classroom support
  • Experience working special needs students
  • Student learning support
  • Faculty collaboration
  • Relationship building
Experience
Transportation Specialist Dec 2017 to Current
 Uber － Orlando, Florida
  • Interacted with customers in a pleasant, cordial manner.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Kept customers satisfied and loyal by completing timely and accurate appointments.
Juvenile Justice Officer II Apr 2016 to Sep 2018
 Juvenile Justice Detention － Orlando, FL
  • Responsible for maintaining a safe and secure environment for youth, themselves and other staff.
  • Assists the supervisor to ensure that the detained youth's services and programming are in compliance with court orders, rules, Departmental policies and procedures, and Quality Assurance standards.
  • Performs duties in Master Control, admissions, releases, and transportation, as necessary.
  • Supervises youth in all activities and maintains control of detained youth by giving directives, counseling and/or utilizing.
  • Responsible appropriate levels of verbal or physical use of Protective Action Response (PAR) as needed.
  • Inspects facility, youth, visitors and packages delivered to the facility for contraband.
  • Trains and/or coach employees concerning their duties and orients them concerning facility policies and procedures.
  • Assesses and analyzes information available through the Juvenile Justice Information System.
  • Initiates and maintains detained youth counts as directed by departmental and facility operating procedures and policies.
Direct Support Professional Jun 2014 to Sep 2016
 Devereux Threshold － Winter Park, FL
  • Manage problematic situation appropriately and report as required.
  • Conduct individual client deceleration/acceleration programs.
  • Collect/record /graph client data as required.
  • Physically intervene as necessary to control aggressive and dangerous situations.
Overnight Residential Manager Apr 2000 to Oct 2012
 Developmental Disabilities Institute － Smithtown, NY
  • Participated in IDT meetings to discuss progress and needs of 41 patient with developmental disabilities.
  • Budgeted petty cash monthly, calculated timesheet of staff bi-weekly, and conducted staff evaluations.
  • Managed a team of 28 staff, scheduling of shifts, chaired monthly staff meetings, trained staff to implement educational programs in the areas of daily living, communication, and related therapies.
  • Coordinated staff's vacation, personal, sick, and bereavement time usage.
Education and Training
Master of Arts, Divinity Counseling 2013 Tabernacle Bible College and Seminary － Brandon, FL, United States
Bachelor of Science, Interdisciplinary Studies May 2003 New York Institute of Technology － Islip, NY
Chaplaincy 2016 CICA International － Jamacia Ave, NY, United States Licence to serve as a Chaplain
Certifications

Customer Service, Decision Making, developmental disabilities, educational programs, financial control, First Aid, Inspects, inventory control, Leadership skills, meetings, Excel, Power Point, MS Word, policies, Problem Solving skills, profit, programming, progress, Quality Assurance, scheduling, supervisor, supervision, Team Management, transportation

Community Involvement

  • Volunteered and provided spiritually based counseling to newly engaged couples.
  •  Coordinated  community events for married couples in the Pine Hills community to restore,train and build stronger family core values. 
  • volunteered at the down town coalition in Orlando, feeding the homeless
  •  provided spiritual guidance,mentoring and encouragement to at risk young men in the community.

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Job-winning Residential Manager resume

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Summary
I have had the privilege of serving individuals with large range of intellectual and physical disabilities living with in the ARC for over 10 years. I have worked with a wide range of ages from youth at 9 years old to seniors at 90 years old.  I had to change gears from being constantly  on the run and on guard from extremely aggressive behaviors and keeping youth busy to sitting and having morning coffee with my seniors . During my time helping those living with the ARC  I have served in many different capacities from a Direct support professional to an assistant supervisor to program Supervisor. I have been through many different types of behavioral support training's  to  learn why we see behaviors to how to handle them verbally and have become a crisis management trainer to help other safely handle those times when Verbal intervention doesn't work. My skills as a manager have grown in my time  working with many different types of people from background cultures and ages this has given me the experience in understanding how everyone has to be treated as an individual there is no cookie cutter way of successfully Managing.            
Skills
  • Able to manage time effectively to complete all tasks. 
  • Selecting and developing the right people.
  • Delegating effectively
  • Motivating people 
  • Managing discipline and dealing with conflict.
  • Planning, making decisions and problem solving.
  • Communication
  • Very skilled in team management 
Experience
06/2005 to 04/2008
Assistant Store Manager 84 Lumber － Vineland, NJ
Provided onsite training. Job Duties Included taking inventory of the store, Budget ordering, scheduling deliveries, check deliveries for materiel accuracy, open and close the store and manage staff until the store closed in 2008. 
04/1995 to 06/2005
Store Manager Klenswite Pools and Spas － Rio Grande, NJ My duties as the store manager consisted of ordering all products for the store, handling inventory, scheduling all sales events, and maintenance of the store.  As store manager I was also in charge of the delivery department and those duties included making sure all trucks were loaded and out in a timely manner, all delivers were completed and customer satisfaction was maintained.  As store manager I supervised 20 staff members. My duties included; handling all scheduling, Training,  hiring, firing, and disciplinary actions.
04/2008 to 10/2008
Direct Support Professional The ARC of Cape May County － Dennisville, NJ I took care of the daily living and well being of the children who we served. This included daily hygiene, skill building, socialization, meal preparation, and house hold duties. 
10/2008 to 10/2013
Assistant Manager The Arc of Cape May County Inc － Dennisville, NJ Continued to care for the children who resided in the home while also now being in charge of medications, medical appointments, IEP, ISP, Household state inspections and staffing. This included training's, mentoring, staffing issues and conflicts. 
10/2013 to 02/2018
Program Supervisor The Arc of Cape May County Inc － Dennisville, NJ
As program supervisor I continued to supervise staff which included 9 full time staff and 9 on call staff. I completed the scheduling for 3 homes, managed staffing conflicts, mentored, assisted in training staff and ensured all staff were appropriatly trained. I completed all staffing evaluations, gave positive staff recognition, ran staff meetings and while continuing to build a strong team within my staff. 
I also handled all the budgeting of the home, fiances of the individuals we served, oversaw all medical appointments and medications, ran weekly checks of ISP programs, IHP goals and CCWs. 
I also facilitated all IHP and IDT meetings. I maintained all guidelines in order to pass all state inspections. 
02/2018 to Current
Residential Manager The Arc of Atlantic County － Egg Harbor Township, NJ
As program supervisor I continued to supervise staff which include 8 full time staff. I completed the scheduling, managed staffing conflicts, mentor, assist in training staff and ensure all staff are appropriately trained. I complete all staffing evaluations, give positive staff recognition, run staff meetings and while continuing to build a strong team within my staff. I also handle all the budgeting of the home, fiances of the individuals we served, oversee all medical appointments and medications, run weekly checks of ISP programs, IHP goals and CCPs. I also facilitate all IHP and IDT meetings. I maintain all guidelines in order to pass all state inspections. 
I continue to keep open communication with Administration and Program director.
Education and Training
8
The Arc of Cape May County Inc － Dennisville, NJ, United States
CPR 
First Aid
Crisis Management
Management Training
Behavior management
Handling staffing conflicts 
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Activities and Honors
I completed training in order to train crisis management to employees of the ARC in order to assist them in handling a crisis situation safely and with minimal  negative affects on themselves an those we serve.

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Experienced Residential Manager resume

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Summary
Positive and inspirational holistic healing expert focused on helping others find balance and inner peace through lifelong physical, mental, emotional and spiritual health.
 
Passionate alternative medicine professional who adapts quickly to new and changing environments. Natural capacity to lead or contribute to a team. Impeccable work ethic and success in developing a diverse client base.
 
Well-rounded [Job Title] with expertise in creating a serene, peaceful environment to help clients eliminate stress, anxiety and pain.
Skills
  • Enthusiastic caregiver
  • Extensive medical terminology knowledge
  • Patient/family focused
  • Keen interest in integrative medicine
 
  • Microsoft Office
  • Computer-savvy
  • Resourceful
  • Pleasant demeanor
  • Customer service-oriented
Professional Experience
October 2015
to
August 2017
Isleham Community Association Isleham, UK Bar Staff
Delivered quality food and beverage service to guests in a responsible manner.
Prepared mixed drinks; poured wine, beer, and non-alcoholic beverages.
Broke down bar after events and returned leftover liquor, glassware and banquet carts.
Collected money and made change.
Performed closing duties including cleaning, sanitizing and replenishing.
Worked independently to oversee community center; frequently multiple events taking place simultaneously.  
October 2013
to
October 2014
Mildenhall Officers' & Civilian Spouses' Club RAF Mildenhall, United Kingdom Bookkeeper/Cashier Issued [number] paychecks to vendors and suppliers on a bi-weekly basis.
Maintained accounts receivable documentation electronically and on paper.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Handled cash and deposits using the proper accounting procedures and documentation.
Entered weekly sales and customer count sheets for review by management.
Processed payroll, electronic deposits and employee pay adjustments.
January 2013
to
May 2013
Norther Oklahoma College Enid, OK Adjunct Professor
Maintained a teaching load of [number] undergraduate and graduate courses each semester.
Lectured and communicated effectively with students from diverse backgrounds.
Inspired students to translate their academic interests into the real world by taking positive actions.
Maintained thorough records of student attendance and grades.
Developed and taught classroom and online courses in [Subject] and [Subject].
Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources.
Counseled undergraduates in regard to educational and professional goals.
Prepared course materials including syllabi, homework assignments and handouts. Taught courses in biological sciences. Prepared lesson plans. Adapted teaching methods and instructional materials to meet students' varying needs. Prepared exams. Evaluated students' progress. Initiated and moderated classroom discussions. Maintained student records. Guided and counseled students. Used various teaching methods including lectures, discussions, demonstrations and labs. Assigned class work, homework and projects. Collaborated with colleagues. 
February 2012
to
May 2013
Enid Floral & Gifts Enid, OK Shop Assistant Coordinated details of deliveries. Delivered flowers. Worked with clients on the type of arrangement desired. Cleaned flowers. Wrapped completed arrangements. Priced arrangements. Provided customer service. Answered telephones. Instructed customers about the care and maintenance of flowers. Kept shop clean. Decorated buildings, halls and reception areas. Created and changed in-store displays and window displays. 
May 2010
to
June 2011
University of North Dakota Grand Forks, ND Residential Manager
Conducted apartment tours for potential tenants and answered any questions.
Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”
Handled customer complaints personally to verify they were properly handled.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Monitored common areas for cleanliness and safety.
Worked with the owners to identify, develop and achieve community goals and objectives.
Prepared and submitted monthly tenant visit logs in a timely manner.
Created and updated marketing materials for department programs and properties.
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Conducted annual re-examination appointments and housekeeping inspections.
Maintained tenant relations with regular tenant visits and phone calls.
Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
Maintained a safe, secure residential community. Implemented programs to promote student academic success, community health and development, individual and community safety and diversity awareness. Talked with students to identify needs, possible programming and residence problems. Created new programs to serve underrepresented student groups. Enforced residential policies and procedures. Referred students to other departments and professionals as needed. Coordinated with staff to solve problems quickly. Mediated conflicts. Coordinated with other departments, such as housekeeping, facilities management and maintenance. Pursued professional development by attending conferences, participating in continuing education and networking with other student life professionals. Oversaw daily operations of university- owned apartments. Experienced in mixed-class residences, grad student housing, single-sex housing, co-ed housing and nontraditional residences. 
Education and Training
2007
Western Dakota Tech Rapid City, SD, United States Associate of Applied Science: Nursing Student government representative - LPN Advisory Board
2011
University of North Dakota Grand Forks, ND, United States Nursing
Member of Tau Sigma Nation Honor Society
Member of Pilots for Kids
Member AACN Policy Academy
Presidents Honor Roll 
[Number] 3.4
Special Interest in Psychology, Nutrition, and Sign Language
2014
DONA International RAF Lakenheath, Suffolk, United Kingdom Certificate: Doula Training
Birth and Postpartum Doula training
Breastfeeding for Doulas
2015
United States Air Force RAF Mildenhall, Suffolk, United Kingdom Certificate: Resilience Training Assistant
Activities and Honors
 
Planned and assembled training and logistics packets for deployments and redeployments. Led team of [Number] in conducting a seamless OSPF area migration on a live network in [Location name]. Established partnerships with senior [Nationality] officials to facilitate their involvement in [Operation name]. Worked closely with tenant commands, the naval station and ship security officers. Coordinated training schedules and filed crucial administrative paperwork. Maintained complete accountability during redeployment of all sensitive items and communication equipment. 
 
Isleham Community Center Committee member
Volunteer Airman and Family Readiness Center 
Officer in [Association Name] Vance OCSC
Officer in [Association Name] MSCSC Membership, 2nd VP, Ways and means
Security Chair Mayfair Bazaar Committee
Hospitality Chair Mayfair Bazaar Committee 
Breakfast with Kids
Officer in [Association Name] Pilots for kids
Single Internation Gourmet Meal Opportunity - Even coordination
Officer in [Association Name] Tau Sigma - Special events coordinator

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