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Summary
I have had the privilege of serving individuals with large range of intellectual and physical disabilities living with in the ARC for over 10 years. I have worked with a wide range of ages from youth at 9 years old to seniors at 90 years old.  I had to change gears from being constantly  on the run and on guard from extremely aggressive behaviors and keeping youth busy to sitting and having morning coffee with my seniors . During my time helping those living with the ARC  I have served in many different capacities from a Direct support professional to an assistant supervisor to program Supervisor. I have been through many different types of behavioral support training's  to  learn why we see behaviors to how to handle them verbally and have become a crisis management trainer to help other safely handle those times when Verbal intervention doesn't work. My skills as a manager have grown in my time  working with many different types of people from background cultures and ages this has given me the experience in understanding how everyone has to be treated as an individual there is no cookie cutter way of successfully Managing.            
Skills
  • Able to manage time effectively to complete all tasks. 
  • Selecting and developing the right people.
  • Delegating effectively
  • Motivating people 
  • Managing discipline and dealing with conflict.
  • Planning, making decisions and problem solving.
  • Communication
  • Very skilled in team management 
Experience
06/2005 to 04/2008
Assistant Store Manager 84 Lumber － Vineland, NJ
Provided onsite training. Job Duties Included taking inventory of the store, Budget ordering, scheduling deliveries, check deliveries for materiel accuracy, open and close the store and manage staff until the store closed in 2008. 
04/1995 to 06/2005
Store Manager Klenswite Pools and Spas － Rio Grande, NJ My duties as the store manager consisted of ordering all products for the store, handling inventory, scheduling all sales events, and maintenance of the store.  As store manager I was also in charge of the delivery department and those duties included making sure all trucks were loaded and out in a timely manner, all delivers were completed and customer satisfaction was maintained.  As store manager I supervised 20 staff members. My duties included; handling all scheduling, Training,  hiring, firing, and disciplinary actions.
04/2008 to 10/2008
Direct Support Professional The ARC of Cape May County － Dennisville, NJ I took care of the daily living and well being of the children who we served. This included daily hygiene, skill building, socialization, meal preparation, and house hold duties. 
10/2008 to 10/2013
Assistant Manager The Arc of Cape May County Inc － Dennisville, NJ Continued to care for the children who resided in the home while also now being in charge of medications, medical appointments, IEP, ISP, Household state inspections and staffing. This included training's, mentoring, staffing issues and conflicts. 
10/2013 to 02/2018
Program Supervisor The Arc of Cape May County Inc － Dennisville, NJ
As program supervisor I continued to supervise staff which included 9 full time staff and 9 on call staff. I completed the scheduling for 3 homes, managed staffing conflicts, mentored, assisted in training staff and ensured all staff were appropriatly trained. I completed all staffing evaluations, gave positive staff recognition, ran staff meetings and while continuing to build a strong team within my staff. 
I also handled all the budgeting of the home, fiances of the individuals we served, oversaw all medical appointments and medications, ran weekly checks of ISP programs, IHP goals and CCWs. 
I also facilitated all IHP and IDT meetings. I maintained all guidelines in order to pass all state inspections. 
02/2018 to Current
Residential Manager The Arc of Atlantic County － Egg Harbor Township, NJ
As program supervisor I continued to supervise staff which include 8 full time staff. I completed the scheduling, managed staffing conflicts, mentor, assist in training staff and ensure all staff are appropriately trained. I complete all staffing evaluations, give positive staff recognition, run staff meetings and while continuing to build a strong team within my staff. I also handle all the budgeting of the home, fiances of the individuals we served, oversee all medical appointments and medications, run weekly checks of ISP programs, IHP goals and CCPs. I also facilitate all IHP and IDT meetings. I maintain all guidelines in order to pass all state inspections. 
I continue to keep open communication with Administration and Program director.
Education and Training
8
The Arc of Cape May County Inc － Dennisville, NJ, United States
CPR 
First Aid
Crisis Management
Management Training
Behavior management
Handling staffing conflicts 
​
​
Activities and Honors
I completed training in order to train crisis management to employees of the ARC in order to assist them in handling a crisis situation safely and with minimal  negative affects on themselves an those we serve.
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Summary
Positive and inspirational holistic healing expert focused on helping others find balance and inner peace through lifelong physical, mental, emotional and spiritual health.
 
Passionate alternative medicine professional who adapts quickly to new and changing environments. Natural capacity to lead or contribute to a team. Impeccable work ethic and success in developing a diverse client base.
 
Well-rounded [Job Title] with expertise in creating a serene, peaceful environment to help clients eliminate stress, anxiety and pain.
Skills
  • Enthusiastic caregiver
  • Extensive medical terminology knowledge
  • Patient/family focused
  • Keen interest in integrative medicine
 
  • Microsoft Office
  • Computer-savvy
  • Resourceful
  • Pleasant demeanor
  • Customer service-oriented
Professional Experience
October 2015
to
August 2017
Isleham Community Association Isleham, UK Bar Staff
Delivered quality food and beverage service to guests in a responsible manner.
Prepared mixed drinks; poured wine, beer, and non-alcoholic beverages.
Broke down bar after events and returned leftover liquor, glassware and banquet carts.
Collected money and made change.
Performed closing duties including cleaning, sanitizing and replenishing.
Worked independently to oversee community center; frequently multiple events taking place simultaneously.  
October 2013
to
October 2014
Mildenhall Officers' & Civilian Spouses' Club RAF Mildenhall, United Kingdom Bookkeeper/Cashier Issued [number] paychecks to vendors and suppliers on a bi-weekly basis.
Maintained accounts receivable documentation electronically and on paper.
Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Handled cash and deposits using the proper accounting procedures and documentation.
Entered weekly sales and customer count sheets for review by management.
Processed payroll, electronic deposits and employee pay adjustments.
January 2013
to
May 2013
Norther Oklahoma College Enid, OK Adjunct Professor
Maintained a teaching load of [number] undergraduate and graduate courses each semester.
Lectured and communicated effectively with students from diverse backgrounds.
Inspired students to translate their academic interests into the real world by taking positive actions.
Maintained thorough records of student attendance and grades.
Developed and taught classroom and online courses in [Subject] and [Subject].
Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources.
Counseled undergraduates in regard to educational and professional goals.
Prepared course materials including syllabi, homework assignments and handouts. Taught courses in biological sciences. Prepared lesson plans. Adapted teaching methods and instructional materials to meet students' varying needs. Prepared exams. Evaluated students' progress. Initiated and moderated classroom discussions. Maintained student records. Guided and counseled students. Used various teaching methods including lectures, discussions, demonstrations and labs. Assigned class work, homework and projects. Collaborated with colleagues. 
February 2012
to
May 2013
Enid Floral & Gifts Enid, OK Shop Assistant Coordinated details of deliveries. Delivered flowers. Worked with clients on the type of arrangement desired. Cleaned flowers. Wrapped completed arrangements. Priced arrangements. Provided customer service. Answered telephones. Instructed customers about the care and maintenance of flowers. Kept shop clean. Decorated buildings, halls and reception areas. Created and changed in-store displays and window displays. 
May 2010
to
June 2011
University of North Dakota Grand Forks, ND Residential Manager
Conducted apartment tours for potential tenants and answered any questions.
Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.”
Handled customer complaints personally to verify they were properly handled.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Monitored common areas for cleanliness and safety.
Worked with the owners to identify, develop and achieve community goals and objectives.
Prepared and submitted monthly tenant visit logs in a timely manner.
Created and updated marketing materials for department programs and properties.
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Conducted annual re-examination appointments and housekeeping inspections.
Maintained tenant relations with regular tenant visits and phone calls.
Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
Maintained a safe, secure residential community. Implemented programs to promote student academic success, community health and development, individual and community safety and diversity awareness. Talked with students to identify needs, possible programming and residence problems. Created new programs to serve underrepresented student groups. Enforced residential policies and procedures. Referred students to other departments and professionals as needed. Coordinated with staff to solve problems quickly. Mediated conflicts. Coordinated with other departments, such as housekeeping, facilities management and maintenance. Pursued professional development by attending conferences, participating in continuing education and networking with other student life professionals. Oversaw daily operations of university- owned apartments. Experienced in mixed-class residences, grad student housing, single-sex housing, co-ed housing and nontraditional residences. 
Education and Training
2007
Western Dakota Tech Rapid City, SD, United States Associate of Applied Science: Nursing Student government representative - LPN Advisory Board
2011
University of North Dakota Grand Forks, ND, United States Nursing
Member of Tau Sigma Nation Honor Society
Member of Pilots for Kids
Member AACN Policy Academy
Presidents Honor Roll 
[Number] 3.4
Special Interest in Psychology, Nutrition, and Sign Language
2014
DONA International RAF Lakenheath, Suffolk, United Kingdom Certificate: Doula Training
Birth and Postpartum Doula training
Breastfeeding for Doulas
2015
United States Air Force RAF Mildenhall, Suffolk, United Kingdom Certificate: Resilience Training Assistant
Activities and Honors
 
Planned and assembled training and logistics packets for deployments and redeployments. Led team of [Number] in conducting a seamless OSPF area migration on a live network in [Location name]. Established partnerships with senior [Nationality] officials to facilitate their involvement in [Operation name]. Worked closely with tenant commands, the naval station and ship security officers. Coordinated training schedules and filed crucial administrative paperwork. Maintained complete accountability during redeployment of all sensitive items and communication equipment. 
 
Isleham Community Center Committee member
Volunteer Airman and Family Readiness Center 
Officer in [Association Name] Vance OCSC
Officer in [Association Name] MSCSC Membership, 2nd VP, Ways and means
Security Chair Mayfair Bazaar Committee
Hospitality Chair Mayfair Bazaar Committee 
Breakfast with Kids
Officer in [Association Name] Pilots for kids
Single Internation Gourmet Meal Opportunity - Even coordination
Officer in [Association Name] Tau Sigma - Special events coordinator
This resume is created in 7 minutes.
Summary
Dedicated and focused Residential Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Skills
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Professional and mature
  • Self-starter
  • Self-directed
  • Professional and mature
  • Resourceful
  • Dedicated team player
  • Schedule management
Experience
06/2008 to Current
Residential Manager The Arc NLC － Norwich, CT Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Received and screened a high volume of internal and external communications, including email and mail. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment. Designed electronic file systems and maintained electronic and paper files. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Made copies, sent faxes and handled all incoming and outgoing correspondence.
01/1992 to 09/2005
Secretary West Haven Board of Education － West Haven, CT Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed the day-to-day calendar for the company's senior director. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment.
Education and Training
1984
High School Diploma: Business Administration West Haven High School － West Haven, CT, USA Office Administration coursework
This resume is created in 7 minutes.
Professional Summary
High-energy mental health professional motivated to help every client learn healthy means of dealing with mental and emotional difficulties. Dedicated to provide compassionate, results-oriented and solution-focused care.
Skills

    Microsoft Word,

    Excel,

    PowerPoint,

    Spreadsheets

     Lotus Notes SKILLS

  • Schedule management
  • Conflict resolution techniques
  • Special education
  • Organized
  • Efficient and reliable team player
  • Committed team player
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • Friendly demeanor
  • Good telephone etiquette
  • Payroll administration experience
  • Attention to detail
  • Team building
  • CPR/First Aid certified
  • Feeding assistance expert
  • Patient-focused care
  • Trustworthy companion
  •  Medications familiarity
  • Companionship and emotional support
  • Compassionate
  • Practices due diligence
  • Strong interpersonal skills
  • Accurate money handling
  • Inventory management
  • Time management skills
Work History
DIRECT SUPPORT PROFESSIONAL CITY OF NORFOLK - HARTWICK WORK-SITE 05/2016 - Current

  • Support the residence in their home to gain independence by supporting them with their valued outcomes.
  • Administer medications.
  • Support with completing, ADL's, cashing checks, daily living skills, and encourage natural supports.
  • Observed and monitored client behavior and responses to treatment
  • Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Connected clients with community service and resource agencies.
QIDP Health Care Services of Hampton Roads - Virginia Beach Va. 07/2014 - 08/2015
  • Assist individuals with mental illness, substance use addiction, and intellectual/developmental disabilities with all aspects of life.
  • Completed 6 month and annual assessments of individuals for planning services and supports according to state regulations.
  • Supported the individuals with maintaining their medical and psychiatric appointments; as well as their medications.
  • Supported the individual in their community, paying rent, bills, shopping etc.
  • Observed and monitored client behavior and responses to treatment.
  • Conducted therapeutic individual and family therapy sessions.
  • Developed and implemented treatment plans and modified when needed.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
Residential Manager IRI Independence Residences Inc - New York 01/2013 - 03/2014
  • Assist with all living aspects of the individuals in a 6 Bed IRA.
  • Help pilot a Community Habilitation Phase II program for 8 months.
  • Assist with Day Habilitation without walls program based in the residence.
  • Complete Petty Cash, personal allowance,.
  • Maintain consumer through review of General and Medical binders June 10- Jan 13 PSCH (Promoting Specialized Care and Health Assists with all living aspects of the individuals in 8 Bed IRA.
  • Complete Annual Rehabilitation Plans, Plan of Protective Oversight, Money Management Assessments, and Personal Expenditure Plans.
  • Complete Petty Cash and payroll bi-weekly.
  • Maintain consumer funds and clothing allowances.
  • Avatar review.
  • Maintain consumer through review of General and Medical binders.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Presented case history material to review and discussion with other staff members.
  • Documented psychiatric services and responses to treatment in patient case files.
Residential Assistant Manager PSCH Promoting Specialized Care and Health - New York 11/2008 - 06/2010
  • Assists with all living aspects of the individuals in 14 bed ICF.
  • Monthly program visits for consumers.
  • Make daily assignment schedules.
  • Schedule staff training and PPD's.
  • Maintain consumer files and records.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Prescribed and monitored psychiatric medications and recommended clinical interventions when needed.
  • Consulted with and trained highly skilled mental health and medical staff.
Baldwin - Pre Kindergarten Teacher Destiny Christian Academy - New York, NY 07/2006 - 06/2008
  • Supervised teacher aides and volunteers each year.
  • Assisted in preparing reports and paperwork for parent-teacher conferences.
  • Provided support with snack time, arts and crafts and putting the children down for naps.
  • Identified signs of emotional and developmental problems in children and reported to parents.
Head teacher Destiny Christian Academy, Baldwin - After School Teacher - New York, NY 07/2006 - 06/2008

 

  • Organized cooperative learning activities.
  • Tutored students seeking additional guidance with course work.
  • Assessed student performance throughout the term.
  • Conducted individual student conferences.
  • Chaperoned and coordinated field trips and school plays.
  • When needed, drove school bus to pick-up and drop-off children from preschool Supervise a group of eighteen children.
  • Ages ranging from 5-14.
  • Assist with homework, and tutor when needed.
  • Planned activities for students, when homework was done.
Teacher's Aide Aspire of Western New York - Cheektowaga, NY 10/2005 - 06/2006
  • Manage care of children with special needs and relieve teachers for breaks and absences.
  • Assist children with their daily needs and activities.
  • Assist with daily lessons and goals set for children.
  • Embark on community training with children such as shopping, bowling and various outdoor activities.
  • Assist children in wheelchairs to play various sport activities such as soccer, basketball, treasure hunts etc.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
  • Maintained head count and attendance sheets.
  • Reported on student progress, behavior and social skills to parents.
Education
Bachelor of Arts: African American Studies University of Buffalo - Buffalo, NY May 05

African American Studies

SCIP-R (Strategies for Crisis Intervention and Prevention) Certified 4/2006
SCIP-R (Strategies for Crisis Intervention and Prevention) Certified:
Accomplishments

 Supervised Community Habilitation Phase II program (volunteers sites and document)

Help launched AMC health as one of the polite residences for IRI

Promoted to Residential Manager at PSCH in under two years  

 Designed and coordinated hands on activities that enhanced students social interaction and critical thinking skills

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