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Professional Summary

Dynamic, energetic and highly experienced Residential Consulting professional with a history of progressive experience in Real Estate, Business Management, who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs.  Experienced maintaining rental property by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises. Ensure optimal operations by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping services.

Skills
  • Managed and meet goals and deadliness on a consistent basis
  • Well organized and able to manage changing priorities meet deadlines and follow through assignment with little direction
  • Exhibit a high level of professionalism and excellent interpersonal skills.
  • Business/Financial Reports/Open System Accounting/Legal Procedures
  • Tenant Relationship & Problem Resolution
  • Certified Residential Specialist
  • Provided leadership, coaching guidance, ongoing feedback and motivation to staff.
  • Computer proficiency in MS, strong knowledge of Yardi, Excel and other multiple PC software, packages and web based applications.
Work History
Leasing Consultant 02/2018 to Current
Western National Property Management Orange, CA
  • Set up new accounts, established customer credit, reviewed and approved resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and policies and procedures.
  • Reviewed and understand lease terms, prepared  written correspondences to tenants. Prepared lease renewals, Intent to Vacate forms and provided the Move out packet documents. 
  • Assisted manager in resolving critical issues for clients by researching and gathering information about payment transactions, lease terms and other relevant items as requested.
  • Generate necessary legal action documents for eviction proceedings and process in accordance with State and Company guidelines. 
  • Administer financial functions such as accounts payable and accounts receivable, including collecting security deposits and rent, paying bills. Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
  • Ensured integrity of report to serve all legal notices 3 Day Notice to pay rent or Quit. 
  • Tracked and filed contracts and insurance certificates. Maintained follow-up system for expiration's.
  • Promptly filled vacant units by processing applications in prescribed procedure, through to approval or denial.
  • Coordinate Tenant move-ins & move-outs: keys, utilities, track possession dates. Submit work order requests.
  • Performed a variety of tasks juggling multiple tasks throughout the day with changing priorities driven by dynamic business conditions.
Floating Apartment Manager/Sales Leasing Consultant 07/2017 to 02/2018
Greystar, FPI Management - NPM Staffing Anaheim, CA
  • Performed bookkeeping and financial tasks including rent collection, delinquency, move-out statements,  financial and variance reports.
  • Create, coordinate and execute tenant community events.
  • Prepare tenant newsletters, electronic blasts and property marketing materials Update community portal.
  • Gathered information regarding needs, and qualification of prospective resident.
  • Gather and confirm preliminary data for accounts receivable aging reports.
  • Maintained friendly and professional customer interactions.
Client Support Specialist 02/2016 to 02/2017
Southern California Gas Company - Winn Corporation Los Angeles, CA
  • Played integral role in ensuring strict compliance to Southern California Gas Co. policies and confidentiality laws due to Aliso Canyon gas leak project.
  • Resolved and managed numerous business functions on a day-to-day basis, including claims information and producing research data on budget items.
Client Service Analyst 04/2014 to 06/2015
BANK NEW YORK MELLON Dallas, TX
  • Oversaw Anti Money Laundering transaction alerts, performing detailed investigations of transaction to identify risks, trends and potential suspicious activity related to money laundering and terrorist financing. 
  • Complied with regulatory requirements, including the Bank Secrecy Act and Anti Money Laundering.
  • Advised Senior Management on the compliance, legal and business sectors concerning money laundering issues.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
Residential Property Manager 05/2012 to 02/2014
GLENGROVE CONDOMINIUM Toronto, Canada
  • Managed team of 4 for a high-profile real estate property with portfolio 103 properties.  Worked with Director of Real Estate to ensure department objective are met.
  • Oversaw all aspects of a day-to- day operations of the property, including to accounting, tenant relations and property maintenance.
  • Forge and sustain relationships with key decision-makers  to negotiate profitable contracts and secure long-term tenant agreements. Coordinate hiring, training, and ongoing professional development of leasing management and administrative staff.
  • Developed reports, administer budgets, allocate resources, and ensure operational compliance with industry and corporate standards. Guided property improvements projects, partnering with contractors, to secure on-time deliverable
Licensed Real Estate Sales Representative 03/2010 to 02/2014
RE/MAX ABOUTOWNE REALTY BROKERAGE Toronto, Canada
  • Managed all facets of Real Estate business, with concentration in direct sales of condominiums, town homes and single family homes. Serve as representative for various developers, sellers and buyers in the organization of sales with values ranging from $350K to 3M. 
  • Receive high volume of inbound calls concerning various properties: utilize effective persuasion skills to make appointments for showing homes.
  • Managed property closings, oversee signing of documents and disbursement of funds. Prepared formal documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Compiled market research data to understand market, competition, trends and conditions and maintained database of information. Create a wide variety marketing materials including maps, advertisements, demographic reports and executive summary brochures for in-house and client presentations using advanced desktop, graphic, and mapping software.
  • Network and organized special events to promote real estate service and generate prospects. Maintained connections with clients to encourage repeat business and referrals. 
Software Quality Assurance Analyst 05/2000 to 03/2010
MARKEL INSURANCE OF CANADA Toronto, Canada
  • Direct team of Quality Assurance in all phases of software testing.
  • Successfully implemented two Web Testing projects for insurance administration, covering Claim Management and Policy administration.
  •  Designed and implemented standards and templates for the Quality Assurance team.
  • Analyzed department technology usage and determined the best software tools for future purchases.
Education
Associate of Science: Quality Assurance Management Humber College - Toronto, Canada
Bachelor of Science in Mining Engineering Technical University in Cluj Napoca - Romania
Professional Development

Real Estate Agent Licensed - Ontario, Real Estate College - Toronto, Canada

Certified Apartment Manager  (CAM) - National Apartment Association(in progress)

Apartment Leasing Professional Series: Grace Hill National Apartment Association California

Residential Property Management - Real Estate College

Trust Funds, Fair Housing and Legal Aspects of the Property Management

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Summary
I am self driven, quick learner, endlessly curious lover of people and adventure.  
Skills
  • Computer literacy: I can use basic systems and am I quick study
  • self driven
  • easy to teach, eager to learn
Experience
Assistant Preschool Teacher Sep 2008 to Dec 2008
Twinkle Star International School Tokyo, Nerima Assisted in teaching children from 2-6 through songs, games, and music.  I continued to substitute when possible for a few years.
Residential Property Manager Aug 2004
Bentley Properties Colorado Springs, CO Managed residential and commercial properties. Monitored and documented all income, including delinquencies. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Collected and kept careful records of rental payments. Conducted apartment tours for potential tenants and answered any questions. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Managed all day-to-day activities involving tenants, subcontractors and property management. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Monitored common areas for cleanliness and safety. Reviewed all leases to guarantee that tenants received the proper level of service. Reviewed completed applications and assessed household information against file history and program regulations.
Education and Training
Bachelor of Arts, Behavioral Science 2002 Ambrose University Calgary, Alberta, Canada Studied human development and psychology as well as human society.

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Professional Summary
Versatile Property Manager who brings an excellent blend of people skills and an ability to implement and enforce property rules and regulations effectively.
Skills
  • Customer service-focused
  • Familiar with Fair Housing Laws
  • Affordable housing programs knowledge
  • Tenant and eviction laws
  • Adaptable
  • Complex problem solving
  • Budgeting
  • Knowledge of California real estate laws
  • Exceptional oral and written communication skills
  • Maintenance knowledge
  • Entrepreneurial
Work History
Resident Manager, 08/2017 to Current
Spieker Companies Inc. Burlingame, Ca
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered at least 4-8 invoices each day into the in-house accounting software, Yardi.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
Residential Property Manager, 05/2017 to 08/2017
Peter Wang's Inc. Palo Alto, CA
  • Carefully screened applicants for tenancy.
  • Completed final move-out walk-throughs for tenants.
  • Maximized rental income while minimizing expenses through effective planning and control.
Property Administrator, 05/2015 to Current
Barcelon Associates & Management Corporation Menlo Park, California, United States
  • Developed, reviewed and submitted property operating and capital budgets.
  • Maintained constant balance of property petty cash account.
  • Directed the work of 4-6 independent contractors.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Reduced average contract expenses by 20% through aggressive negotiations with vendors.
Leasing Consultant, 06/2015 to 02/2017
Lytton Gardens Palo Alto
  • Secured an average of 4 rental agreements each month.
  • Trained and motivated leasing staff during monthly trainings.
  • Completed final move-out walk-throughs for tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed annual rent calculations using housing database software, Real Page Onesite.
  • Maintained a sufficient number of units so that they were market-ready at all times.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Handled disciplinary actions, performance appraisals and terminations.
Property Manager, 01/2010 to Current
Private Residential Homes Palo Alto
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Maintained original leases and renewals for the management office.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Communicated with landlord regarding building and tenant issues.
  • Verified that all customer complaints were handled promptly and appropriately.
Education
High School Diploma: 2009
Woodside High School - Woodside
Real Estate : 2017
Executive Programs - Online
  • Real Estate and Property Management training
  • Will obtain real estate license in the upcoming month
  • Seminar on Marketing and Sales Management
Accomplishments
  • Increased occupancy rates from 50% to 98% in 4 months.
  • Oversaw multiple residential family properties totaling over 360 individual units.
  • Maintained occupancy rate at 100% for months.
Certifications
Certified Occupancy Specialist

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Summary

Determined and proactive Executive Assistant who works with a sense of urgency to anticipate needs of senior-level executives by analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Thrives in fast paced, dynamic environment.

Highlights
  • Certified Microsoft Office Specialist
  • Proficient in Adobe Acrobat Pro and Photoshop
Experience
Owner/Personal Assistant Dec 2009 to Current
Assist Mode Lancaster, TX
  • Provided logistical, virtual support to executives and owners.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Designed and printed online interactive sales and marketing collateral, including advertisements, brochures, web and logo designs and social media.
Executive Assistant Apr 2013 to Aug 2013
The Potters House Dallas, TX
  • Designed PowerPoint presentations for speaking engagements.
  • Developed and provided ongoing tracking of product sales or customer complaints.
  • Coordinated social media interface, including developing relationships with Twitter followers by tracking tweets and drafting responses.
  • Scheduled day-to-day meetings, maintained and coordinated vacation and travel schedules.
Executive Assistant Sep 2012 to Apr 2013
The Christopher Quinn Group Dallas, TX
  • Worked at The Potter's House as contract worker.
Senior Financial Specialist Jul 2007 to Dec 2009
Altair Global Relocation Dallas, TX
  • Maintained a larger client volume than Financial Specialist.
  • Involved in new client implementation calls/meetings/start-ups.
  • Provided training including developing training material/classes for new and existing Financial Specialist staff on new processes, systems, policies and procedures.
Client Support Specialist/Expatriate Tax Adminis Dec 2005 to Jul 2007
Ernst & Young Dallas, TX
  • Developed a program that automatically reviewed worldwide compensation received and checked for missing, reasonable and unreasonable items which automated the process and reduced budgeted time by 80%.
  • Formatted, drafted, updated and/or edited global forms, reports, templates and other engagement documents for review by international engagement personnel.
Administrative Assistant Oct 2004 to Dec 2005
OfficeTeam Dallas, TX
  • Worked for various clients in their Salaried Professional Program Assignments including Ernst Young and the following:
  • Centex Home Equity, Dallas, TX | Executive Assistant to the Executive Vice President
  • MJ Harris, Dallas, TX | Office Manager reported to Superintendent
  • Assisted Living Concepts - IT Department reported to Vice President of IT
  • Metro PCS, Dallas, TX | Executive Assistant to the Director of Human Resources
Assistant CEO and Vice President Mar 2002 to Aug 2004
New Direction Community Fellowship Dallas, TX
  • Organized monthly and yearly events and supervised decorating of the facilities.
  • Tracked intake of all monies and maintained budget.
  • Scheduled various meeting and coordinated travel plans for trips.
  • Secured 501 (c) 3 status for tax exemption and wrote grants for various sects within organization.
  • Prepared bulletins and newsletters.
Assistant Residential Property Manager Sep 2003 to Aug 2004
Windcrest Estacado Lubbock, TX
  • Provided resident relations as the Resident Director by hosting monthly town hall meetings, social services activities and newsletter distribution.
  • Accredited for closing out month with zero delinquency for two consecutive months.
  • Leased apartments, posted rents, collected of delinquent rents, processed applications and helped with reports and processing invoices for payment for 208 unit property.
  • Qualified to assume the responsibilities of the Business Manager in their absence.
  • Continually monitored market trends and competition while also looking for ways to increase profits and lower costs.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Managed all day-to-day activities involving 2 leasing agents, tenants, subcontractors and property management.
Education
Bryan Adams High School Dallas, TX