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Professional Profile
High energy, results oriented Merchandising Execution Manager, with eight years of team leadership experience in the retail Merchandising industry. A hands-on, process driven, servant leader with a successful record of increasing productivity and efficiency while lowering attrition rates. 
Skills
  • Highly organized, multi-task management 
  • Productivity & process improvement
  • Staff development/training & team building
  • Data Analysis
  • Relationship building & conflict resolution
  • Excellent customer service skills
  • Flexible and dedicated
Experience
The Home Depot | Athens, GA Merchandising Execution Manager 04/2011 - Current
Leads and develops a team of 10-15 retail merchandisers.  Collaborates with store partners and 3rd party vendors and suppliers to draft schedules and execute projects safely, on time and with exceptional quality.  Monitors progress and performance daily through quality walks, on the spot training & data analysis.  Writes performance reviews and takes associate development seriously. Holds team members accountable  for efficiency, quality, safe work practices and company SOPs.  Consistently recognizes and rewards associates for meeting and exceeding goals. 
Increased project on-time completion rates to 97.9% exceeding company goal by 3%. Increased sales through faster speed to market times.

Clarke County Schools | Athens, GA Student Teacher, Internship & Substitute Teacher 08/2007 - 08/2010
Employed a broad range of instructional techniques to retain student interest and maximize learning. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Traditional Realty | Mcdonough, Georgia Licensed On-site Sales Agent 02/2002 - 10/2009
Coordinated appointments.Wrote,interpreted & negotiated contract documents. Developed marketing strategies for new and resale properties. Maintained high referral rates and received exceptional feedback from clients. Organized local charity and public events within the community.   
Education and Training
Piedmont College | | Athens, GA, 30606 Bachelor of Arts in Early Childhood Education 2009
Professional Accreditation, Graduated in the top 5% of class. 
Coursework in Behavior Management and Elementary Education
Critical Thinking Academic Achievement Award.  
 

Activities and Honors

  • Community volunteer for Toys for Tots
  • Team Depot volunteer, building homes for veterans. 
  • Selected for and completed The Home Depot's Advanced Leadership Development Program - 2017
  • "All Star" Associate and Manager 3 years running. Awarded for being one of the top 10% of managers in the district to exceed productivity and quality expectations
  • Voice of the Associate District Captain 2015 - present
  • Associate Homer Fund District Captain 2012-2014
 
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Highlights
  • Bilingual (English & Spanish)
  • Call Center management experience
  • Hiring & training experience
  • Excellent communication skills
  • Efficient, detail oriented and highly organized
  • Microsoft Office expert
  • Administrative experience
  • Strong analytical & problem solving skills
  • Payroll & scheduling experience
  • TimeshareWare, Zendesk and Millennium Spa Software experience
  • Team management
Accomplishments
  • Promoted  to Account Administrator within two months of employment & promoted to Member Services Supervisor with 10 months of employment at Capital Resorts Group.
  • Coordinated all department functions for a team of over 15 employees.
  • Exceeded corporate target for customer satisfaction for four consecutive months.
  • Assisted in creating training manual that outlines the brand standard for the Member Services department.
Experience
Amazing Lash Studio Sarasota, FL Studio Director 08/2018 to 09/2020
  • Oversee and manage the daily studio operations
  • Manage a staff of 10 Eyelash Extension Stylist and Lash Consultants
  • Responsible for human resource functions of studio, including interviewing, hiring, performing reviews, conducting staff meetings, resolving concerns or disputes, disciplining and terminating
  • Train new employees and provide continuing education and training to current employees
  • Maintained quality service by enforcing organization standards
  • Assist in setting and achieving all membership, retail and profitability goals
Capital Resorts Group Saint Petersburg, FL Member Services Manager 03/2015 to 05/2017
  • Provide direct support to 15 Member Services Agents while assisting with day to day operations
  • Taking ownership of member/customer issues and following problems through to resolution
  • Assist with escalated calls
  • Managed incoming call queue of 500+ calls and 400+ Zendesk inquiries on a daily basis
  • Prepared call center performance reports by collecting, analyzing, and summarizing data and trends
  • Coordinate department schedules
  • Assist and build rapport with members and clients
  • Training new hires and training existing staff on new material
  • Calculate payroll and monthly bonuses for Member Services Agents
Advantage Reserve New York City, NY Reservation Sales Agent 07/2014 to 11/2014
  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to caller
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue 
Education
Bachelor of Science: Business Management with a concentration in Marketing 2014 Johnson & Wales University, North Miami, FL
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Executive Profile
Ambitious, prolific, entrepreneurial Business Developer and Customer Account Manager creating strategic alliances with teams and organizational leaders to effectively align with and support key business initiatives. Accomplished at building, developing, managing and motivating high-performance teams. Strong talent for driving and supporting corporate direction and working with all team members to achieve productive management of resources and exceed growth objectives. Customer Service focused, effectual leader with proven ability to build alliances among teams. Exceptional at coordinating team performance on multiple projects and inspiring and earning customer and team loyalty.
Skill Highlights
  • Business Strategy Development
  • Account & Relationship Building
  • Team & Goal Development and Management
  • Comprehensive Writing Skills (English Literature Major - summa cum laude)
  • Outstanding Training & Public Speaking Skills
  • Leadership
  • Creativity
  • Communication
  • Critical Thinking
  • Problem Solving
  • Adaptability
  • Maintaining a Sense of Humor :)
Core Accomplishments
Co-created and grew a successful software company (valued at approximately $500,000) providing a state-of-the-art, enterprize solution for the Commercial Real Estate (and related) industries.

Served as sole Business Development representative for the company, notably closing both small and large contracts sufficient to support significant, steady corporate growth. 
 
Successfully built, developed, managed and maintained long-term customer relationships.
 
Directed and developed a dedicated team of programmers, marketing personnel, administrators and consultants.
 
Designed and led the implementation of highly effective project management standards that led to strong client adoption of the software solution.
 
Instituted the use of a proprietary enterprize software system as an internal tool thereby providing our team a means of ongoing performance measurement and improvement.
 
Designed, streamlined and delegated critical client support measures, processes and ethics.
 
Implemented and led a comprehensive training program for Clients.
 
Successfully served as primary liaison with all prospective and current clients.
 
Headed Business Development for the company.
Professional Experience
02/2017 to Current
CSA - Paint Department Lowe's Home Improvement Matthews, NC
06/2016 to 09/2016
Sales Agent Red Ventures Charlotte, NC Sales Agent for Frontier Communications via Red Ventures. Performed Inside Sales for telecommunications services such as internet, telephone and television services.
05/1998 to Current
Head of Business Development, Business Strategy and Solution Implementation Deep Forest Systems Charlotte, NC
  • Spearheaded and implemented the creation of a software company program providing an enterprize software solution for the Corporate and Commercial Real Estate industries.
  • Headed all Business Development and Customer Relationship Management for the company, generating new business by identifying target markets, implementing marketing campaigns, overseeing website implementation and SEO best-practices, hiring and managing personnel, etc.
  • Developed and implemented a successful Client Account Management program including carefully managing client expectations to the success of achieving customer joy and customer loyalty.
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  • Performed business analyses for potential clients and, once identified, worked in tandem with team experts to perform web demos and onsite meetings.
  • Mastered the Complex Sale and 'empathetic' selling to the achievement of implementing the adoption of a highly-proven and successful 'servant leader' philosophy and core values.
  • Designed and conducted weekly team meetings fostering leadership development among the entire team.
  • Oversaw internal and client teams to identify the clear business need (both current, future and ongoing) and developed and managed the processes and procedures to insure successful solution implementations.
08/1993 to 05/1997
Corporate Real Estate High Rise Portfolio Manager First Union National Bank Charlotte, NC
  • Directed the management of property portfolios in excess of 20MM square feet.
  • Developed and implemented procedures and standards for corporate portfolio. Implemented and managed the logistics for the budgeting and budget management of $60MM in Operating Expense funds. Oversaw the budgeting and budget management of $25MM in Capital Expense funds.
  • Served successfully as liaison between facility management teams including Corporate Real Estate, Center for Disbursement Processing, Strategic Sourcing, etc.
  • Distributed Client's standards to facility management team and managed tactical responsibilities associated with helping them to meet these standards (training, support, regular communication, reporting, coordination, etc.).
  • Developed, hosted and performed training at annual Facility Management Team Meetings which included Property Managers from all over the East Coast.
  • Managed projects associated with Facilities Management such as annual budgeting of both operating and capital budgets, including guiding facility management teams from kickoff to completion, coordinating all time-lines and budget adjustments, managing responsibilities for all budget passes with Client's Budget Team, verifying all budget numbers at end of process, communicating changes and reasons for adjustments to Facility Management Team, etc.
  • Coordinated teams for Best Practices and Process Improvement.
  • Process Development & Management - Collected goals from Clients and then developed and implemented all required processes to arrive at Client's desired end result.
  • Successfully performed Technology Project Management related to Disaster Recovery.
  • Global and Executive Reporting - Designed reports combining information from multiple facility managers on multiple facilities from multiple teams and from multiple software systems; orchestrated training and implementation.
Education
1993
Bachelor of Arts: English Literature Wingate University Wingate, NC, United States English Literature, summa cum laude
Professional Affiliations
BOMA International (Building Owners and Managers Association) IFMA (International Facilities Management Association), IREM (Institute of Real Estate Management)
Publications and Coursework
  • 155-hour customized course on Growth Strategy
  • Communicating Beyond our Differences: Introducing the Psycho-Geometrics System; Susan Dellinger
  • 100 Ways to Motivate Others; Steve Chandler, Scott Richardson
  • Being the Boss: The Three Imperatives for Becoming a Great Leader; Linda A. Hill, Kent Linebacker
  • Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations; Ken Blanchard
  • Customer Satisfaction is Worthless, Customer Loyalty is Priceless; Jeffrey H. Gitomer
  • Seven Habits of Highly Effective People and First Things First; Steven Covey
  • 1001 Ways to Have Fun at Work; Bob Nelson
  • First, Break All the Rules; What the World's Greatest Managers Do Differently; Marcus Buckingham and Curt Coffman
  • Getting Past No: Negotiating Your Way from Confrontation to Cooperation; William Ury
  • The Four Agreements; don Miguel Ruiz
  • Comprehensive Business Strategies (40-Hour Course)
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Professional Summary

Accomplished Sales Executive with 10 plus years of experience in consistently promoting the brand and representing company values in all business interactions. Passionate about retail products and industry expert and valuable business consultant with talents in analysis, judgment, knowledge of the consumer and industry dynamics. Strategic with a focus on coordinating with customers, retail partners and distribution partners to accomplish sales goals and promote the brand while maintaining strong professional relationships. Also efficient at bring in new revenue to any organization that pride themselves in sales and extraordinary customer experiences.

Skills
  • Excellent with web based marketing and social media management
  • Highly developed oral and written communication skills
  • Relationship Building
  • B2B Sales
  • Strong work ethic
  • Persuasive negotiator
  • Strategic account development
  • Effective workflow management
  • Microsoft Outlook, Word and Excel
  • Conference presentation
  • Staff supervision
  • Strong collaborator
  • Business recovery and sustainability
  • Inventory control and management
  • Talented negotiator
  • Conflict resolution techniques
  • Sales proposal creation
  • Energetic and driven
  • Excellent work ethic
  • Exceptional telephone etiquette
  • Excellent time management skills
  • Networking skills
  • Goals and performance
  • Customer service
  • Oral and written communication
  • Territory management
  • Researched sales leads
  • Upselling
  • Excellent people skills
  • Multi-tasking strength
  • Point of sale knowledge
  • POS system knowledge
  • Cold calling
  • Sales pipeline development
  • Self-motivated
Work History
05/2005 to Current Author, Speaker, Owner R. Shamar Presents | Lovejoy, GA
  • Managed and developed marketing programs and teams. 
  • Developed Promotional Events to increase revenue and productivity.
  • Performed door to door  sales increase sales while building lasting relationships for continued growth.
  • Book speaking engagements increase visibility and sales revenue
  • Develop new products (currently 7 books and 3 Motivational CD's
  • Led daily production meetings and weekly production calls.
  • Used Social Media as a marketing tool to increase sales revenue and productivity. 
04/2014 to 06/2017 Owner Kissable Corsets LLC | Hampton, GA
  • Manage employees, models, brand ambassadors.
  • Meet personal and team sales targets.
  • Market, promote and sell products online, door to door and in stores.
  • Research accounts and generate or follow through sales leads.
  • Maintain and expand client database within your assigned territory
  • Maintain good relationships with customers, manufacturers and wholesalers both domestically and internationally.
  • Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
  • Offered the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.
10/2012 to 02/2014 Social Media Supervisor Delta Air Lines Inc | Atlanta, GA
  • Interact with current and future customers via social media with a focus on Twitter and Facebook.
  • Promote a healthy company image and strengthen brand awareness online.
  • Increased customer engagement through social media.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
  • Engaged online audiences by placing a strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. 
  • Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
10/2011 to 10/2012 Senior Sales Agent Delta Air Lines Inc | Atlanta, GA
  • Exceeded targeted sales goals by 100%.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Managed and recorded all leads from outbound telephone marketing.
  • Emphasized product features based on analysis of customers\' needs.
  • Maintained friendly and professional customer interactions at all times.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Developed and managed plans to grow territories.
  • Consistently hit and exceeded sales goals by 20%.
09/2010 to 10/2011 Ramp Agent Delta Air Lines Inc | Atlanta, GA
  • Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
  • Greeted passengers, verified tickets and directed passengers to assigned seats.
  • Addressed passengers' concerns about delayed and canceled flights and resolved the issue through.
  • Loaded, unloaded and transported cargo weighing up to 100 pounds between terminals and aircraft.
02/2008 to 12/2009 Owner Home Mattress, LLC | Hampton, GA


  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Prospected at least 150 leads each month and leveraged sales skills to achieve consistent 100% quota or better each month.
  • Surpassed  sales targets consistently at 120% consistently and maintained solid top 5% rankings.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
06/2003 to 04/2005 Floor Manager Lake Harbin Gourmet | Morrow, GA
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Strong leader of customer support staff.
  • Trained team members in successful strategies for meeting operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
2014 Bachelor of Science | Psychology Arizona State University
2005 Bachelor of Arts | Theology Andersonville Theological Seminary