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Work Experience
03/2018 to 09/2018
Server & Bartender Earls Kitchen + Bar – Calgary, AB
01/2017 to 01/2018
Fairmont Gold Lounge Assistant Manager Fairmont Banff Springs – Banff, AB
  • Liaise with the culinary team to accommodate special dietary requests
  • Take initiatives that make serving guests fun for lounge attendants
  • Update health and safety procedures including work safe practices
  • Find creative ways to increase revenue and decrease costs
07/2016 to 04/2017
Housekeeping Operations Manager Fairmont Banff Springs – Banff, AB
  • Assign 760 rooms to be cleaned daily and monitor progress
  • Review and adjust schedule for 200 colleagues
  • Conduct performance reviews
  • Attend departmental meetings
04/2015 to 09/2015
Front Desk Agent Hume Hotel & Spa – Nelson, BC
10/2013 to 02/2014
Guest Service Agent Prestige Lakeside Resort & Convention Centre – Nelson, BC
04/2013 to 10/2013
Front Desk Agent Sonora Resort – Sonora Island, BC
Education
2017
Bachelor of Arts: International Hotel Management
 Royal Roads University - Victoria, Canada
2015
Certificate : Japanese Language And Culture
 Nagoya University - Nagoya, Japan
2014
Diploma: Resort and Hotel Management
 Selkirk College - Nelson, Canada
This resume is created in 7 minutes.
Professional Summary

Versatile Manager highly capable of working with a diverse staff. Keen ability to build rapport and team collaboration. Meticulous generalist, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes warehouse, transport and operations. Excellent computer and communication skills; strong ability to communicate effectively and professionally via email, telephone and 2 way devices. Exceptional organizational skills and strong attention to detail. Reliable and hardworking, committed to getting each job done as safely, quickly, and efficiently as possible.

Skills
  • Fluent in English and Spanish
  • Adept at recordkeeping
  • Tech-Saavy
  • Manufacturing operations
  • Safety-conscious
  • Strong math aptitude
  • Extremely organized
  • Excellent time management
Work History
11/2018 to 06/2019
Housekeeping Manager Hotel Pennsylvania – New York, NY
  • Assisted in leading and coaching the Housekeeping team towards achieving exceptional guest service and employee satisfaction results
  • Led all Housekeeping operations on overnight shift and solely directed team of 30+ personnel in busy hotel with 1,700 rooms
  • Organized the Housekeeping Department to ensure superior service standards were maintained at all times
  • Responsible for supervising employees, followed up on all work performed and collected data for employee development
  • Helped to ensure the effective utilization and productivity of all employees including staff planning, training and development
  • Assisted with scheduling of Housekeeping Department employees
  • Helped to ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
  • Assisted in training employees in proper Safety techniques
04/2018 to 11/2018
Transportation Agent United Airlines Inc. – Newark, NJ
  • Responsible for day-to-day operational performance of assigned domestic outstation
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Acquired and maintained SIDA Badge.
  • Completed schedules, shift reports and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
08/2017 to 02/2018
Machine Operator Southern Glazer's Wine and Spirits – Linden
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Observed all safety policies and procedures
This resume is created in 7 minutes.
Professional Summary

Highly motivated sales professional with extensive customer service and sales experience. Strong ability to communicate effectively in technology, executive and business audiences.  Versed in exceptional people and organizational skills with 8 years in the timeshare sales industry and 6 years experience in new home and general real estate sales.  Ready for new professional challenges and seeking career-oriented position. 

Skills
  • Quick learner
  • Computer proficient
  • Results-oriented
  • Networking and Marketing skills
  • Expert closer
  • Training in Psychology
  • Fluent in Spanish
  • Strong organizational skills
  • Multi-task management skills
  • Team player
  • Highly competitive
  • Self-motivated
  • Client development
Experience
01/2020 to Current
New Home Counselor Starlight Homes － Orlando, FL
  • Persuasive and professional sales presentation resulting in consistently meeting and exceeding company established sales goals
  • Excellent customer service skills assuring home buyer's confidence from meet and greet to closing
  • Excellent prospecting and marketing skills
  • Comprehensive knowledge of competing builders and neighborhoods by consistently visiting and preparing competitive market analysis
  • Proficient in managing all aspects of neighborhood from initial start-up communities to close out communities
  • Responsible for neighborhood analysis for the purpose of developing overall construction plan, floor plan selection, material selection, and color selection for inventory homes
  • Represent the company and company products accurately and execute sales contracts, documents, and disclosures with great care and attention to detail
  • Daily communication with real estate professional and prospects to generate leads and book appointments
  • Maintain follow-up system for potential prospects, realtors, brokers, and referrals
  • Proficient in public speaking to present builder and community information to increase realtor and prospect business
07/2019 to Current
Furniture Sales City Furniture, Millenia － Orlando , FL
  • Utilized lead generating methods averaging 20 cold calls per day.
  • Achieved client loyalty through quality, productivity, service and proactive management
  • Maintained strong understanding of competitors mission, offerings and presence in assigned territory
  • Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives
  • Supported sales management to optimize business development
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits
  • Managed existing portfolio and potential leads using ASAP
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time
07/2018 to 07/2019
InHouse Tela Sales Executive Hilton Grand Vacations Inc. － Orlando, FL
  • Established  and optimized departmental procedures and goals to optimize sales performance and productivity.
  • Streamlined operations and improved mental focus and productivity by prioritizing tasks prior to start of each shift.
  • Achieved sales goals and business objectives by self-motivating  and promoting the Hilton Grand Vacations Club
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
01/2018 to 07/2018
General Real Estate Agent Classic Keller Williams － Orlando, FL
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Created realtor and buyer incentives and strategies with agents, builders and buyers.
  • Researched the current real estate market to stay informed and give superior sales presentations.
  • Showed building models to prospects based on expressed needs and preferences.
  • Gathered, distributed and maintained all the materials for marketing plans.
06/2017 to 01/2018
General Real Estate Agent Elegant Realty － Orlando, FL
  • Counseled new buyers to enhance sales opportunities.
  • Advised prospective clients on current market activities and opportunities in neighborhoods that were desirable.
  • Utilized technology to maintain database of prospective customers.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Showed building models to prospects based on expressed needs and preferences.
  • Created and maintained a large client base by meeting needs and providing exceptional customer service.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
04/2015 to 05/2017
New Home Sales Counselor Beazer Homes － Winter Garden, FL
  • Recognized as top 16 sales representative in the nation.
  • Awarded the Million Dollar Gold Circle Award in less than my first year working there.
  • Met and exceeded all quarterly and yearly sales goals.
  • Maintained constant communication with clients, management, loan officers and underwriters.
  • Provided daily activity reports on progress.
  • Maintained rolling appointments of a minimum of 5 each week with potential buyers.
  • Delivered effective sales presentations to potential clients by building trust in myself and the company.
  • Discovered each individuals needs to find their main motivation to purchase and present them with a future promise and ability to overcome any objections.
  • My main objective was to close the client on purchasing a home on the 1st visit in this competitive market.
  • Provided continued follow up after the sale to ensure great customer service and satisfaction with their full buying experience.
  • Team leader in my community, reporting all activities regarding sales, meetings, clients, construction, property and model maintenance.
  • Self-educated on different loan programs and qualifying techniques. Maintained high customer service scores.
  • Prepared competitive market analysis on a monthly basis and input information into our intranet system.
  • Responsible for opening and closing my model homes.
  • Maintained a clean and safe work environment in my assigned community.
  • Networked and marketed in different avenues to increase traffic flow.
  • Created relationships with an extensive amount of Real Estate agents. 
06/2014 to 03/2015
New Home Sales Counselor KB Homes － Orlando, FL
  • Same responsibilities as with Beazer Homes in addition opened up a new community and develop an interest list for potential buyers.
04/2010 to 06/2014
Timeshare Sales Representative The Berkley Group － Kissimmee, FL
  • Received the Million Dollar Ring within my first year.
  • Awarded several recognitions for Top Sales Representative during every year of my employment.
  • Awarded Top Closer during several quarters.
  • Awarded Highest Volume of Sales on a consistent basis.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Acted as a liaison between buyers and sellers to ensure positive experiences for both parties.
  • Delivered positive and effective sales presentations.
  • Met all monthly and quarterly sales goals.
  • Maintained connections with clients to encourage repeat business and referrals. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Created a relationship with potential buyers in a high resistant sales process.
  • Kept organized records of all sales transactions.
  • Developed a work environment that is organized, positive and highly energetic.
02/2000 to 04/2004
Timeshare Sales Representative Westgate Lakes Resort & Spa － Orlando, FL
  • Awarded Top Ten Sales Representative every year during my employment.
  • Several awards recognizing me as representative with Highest Volume Per Guest.
  • Received the Million Dollar Ring during my first year of employment.
  • Awarded Top Closer in consecutive years.
  • Awarded Top Team Leader in 2003.
  • Exceeded and maintained all sales goals required by the company.
  • Conducted personal vacation ownership presentations with potential buyers in a high resistant sales process.
  • Maintained a positive and highly energetic mental attitude at all times.
  • Developed and maintained relationships with clients through networking, post cards and cold calling.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Delivered positive, effective sales presentations.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Conducted sales training to my team representatives.
  • Planned and executed team meetings outside of the work place.
    ​
Education
2006
Real Estate Associate License: Real Estate Cameron School of Real Estate － Orlando, FL, USA
1996
Associate of Arts: Interior Design Southern College － Orlando , FL, USA
1994
Psychology Dowling College － Oakdale, Long Island, USA
  • Honor Roll (3rd Semester 1992)
  • Honor Roll (1st Semester 1993)
  • Honor Roll (3rd Semester 1993)
  • Honor Roll (2nd Semester 1994)
  • Maintained 3.4 GPA or above
  • Major in Psychology/Minor in English
  • ASPIRA full scholarship recipient
This resume is created in 7 minutes.
Summary

Based on the experience and knowledge acquired, I would like to apply the maximum of my skills providing results and completing my assignments to grow, personally, professionally and laboriously joined to the company. Creative professional with extensive project experience from concept to development.

Skills

-Back-Office

-Retentions experience

-Customer Service

-Collections regulatory guidelines

-Financial statement analysis
Experience
Customer Service Representative Sep 2019 to Current
 Ballena Media － La Sabana, San José
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Investigated and resolved billing and service discrepancies.
  • Developed empathetic client relationships and earned reputation for exceeding sales goals.
Agent / Back-Office Feb 2018 to Sep 2019
 Ballena Media － La Sabana, San Jose
  • Retention skills following fair debt practices and regulatory guidelines when managing collections process.
  • Customer service, guaranteed positive customer experiences and resolved all customer complaints.
  • Management of the status of the accounts and providing support via chat.
Agent Jan 2017 to Jan 2018
 Valor Global － La Aurora, Heredia
  • Customer service, resolved product/policy issues and shared benefits of new technology.
  • Processed payments over the phone and set up recurring drafts.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Basic tech support for mobile phones.
Education and Training
Basic school 2007 La Sabana － San Marcos, San José
High School Diploma 2016 Liceo de Tarrazú － San Marcos, San Jose
INA 2016 Executive English for service centers － San Marcos, San Jose
Activities and Honors

-Recognition tittle of Food Handling

-Recognition tittle of Human Relations

-250 hours completed of Appreciation of the Advertising Design

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