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Skillful Signing Agent resume

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Professional Summary

Personable Communications Specialist employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

Skills
  • Administrative Support
  • Data Entry
  • Travel Arrangements
  • Office Management
  • Customer Service
  • Administrative Functions
  • Customer Billing
Education
California State University San Bernardino San Bernardino, CA 2013 Bachelor of Arts: Mass Communication/Public Relations
Work History
Tesla Inc. - Service Adviser
Cathedral City, CA 04/2018 - Current
  • Ensured superior customer experience by actively listening to customer's concerns, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Managed approximately 40+ incoming calls, emails per day from customers
  • Provide Support to Technicians / Car Washers by checking tire tread, tire pressure, and washing cars
  • Writing over 22 tickets per day with above 90% Customer Service Satisfaction score
In Home Services - Home Caregiver
Banning, California 12/2009 - Current
  • Maintain clean, safe and well-organized patient environment
  • Work to improve and enhance patient lives through effective and compassionate care by transporting client to doctors appointments, administer over 6 types of medications instructed by physician and other related duties
Morongo Casino Resort and Spa - Reservations Agent (Call Center)
Cabazon, CA 05/2017 - 04/2018
  • Answer 80+ telephone calls daily and reaching 100% every time in quality service index
  • Patiently controlled conversations/situations when guest is difficult to understand
  • Assist customers with planning and booking reservations
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest

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Job-winning Signing Agent resume

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Career Focus

Experienced sales professional highly effective at meeting and exceeding sales quotas on a consistent basis. Seeking to build upon 3 years experience in a challenging new position.

Summary of Skills
  • Coachable Employee
  • Energetic and Organized
  • Great Rapport and Relationship Building
  • Computer Literate (Word, Excel, PowerPoint, etc)
  • One Call Close
  • Sales Operations
  • Recruiting, Training, and Re-Training Employees
  • Team Building
Experience
05/2019 - 08/2019 Payvant Capital Fort Lauderdale, FL
Sales Manager
  • Managed 15 sales representatives and qualifiers to ensure optimal productivity
  • Managed and maintained client book and weekly sales records
  • Provided financial advice for small to medium sized businesses on both traditional and non-traditional loan options
10/2017 - Current Prime Care Health Fort Lauderdale, Fl
Sales Manager
  • Used Inside Sales and XenCall CRM software to generate and manage leads.
  • Responsible for training and re-training 10-20 sales reps and monitoring performance to ensure sales goals were met or exceeded. 
  • Responsible for handling escalated calls to make sure that the sales representative had exhausted every option or rebuttal to close the deal.
07/2016 - 10/2017 Prime Care Health Fort Lauderdale, Fl
Human Resources and Recruitment Director
  • Recruited, interviewed and trained pre-qualifiers who would add value, a positive attitude, and high energy to the sales team.
  • Oversaw the completion of new hire documents such as W-4 forms, direct deposit forms, Non-disclosure and Non-compete agreements.
04/2016 - 10/2017 Prime Care Health Fort Lauderdale, Fl
Sales Representative - Health Insurance Agent
  • Determined clients' wants and needs and found them a suitable health insurance plan.
  • Cold-called prospective customers to build relationship and close the deal.
Education and Coursework
2016 Sunrise, Fl
License in 2-15 Health, Life, and Annuities Gold Coast Schools
Tallahassee, Fl
Florida State University
  • Tau Kappa Epsilon Fraternity New Member Coordinator and Risk Manager, 2014-2016
Ft Lauderdale, Fl
High School Diploma in General Studies St. Thomas Aquinas High School
  • Member of Campus Ministry Club
  • Rotary Club Academic Achievement Award

Top Signing Agent skills

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Experienced Signing Agent resume

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Professional Summary

Versatile and experienced office professional available immediately for interview seeking to secure a position in another industry. Extensive background in customer service, sales, and administrative tasks.

Skills
  • Superior organization ability
  • Sales experience
  • Excellent communication skills
  • Type 35-40 wpm
  • Strong work ethic
  • Accurate and detailed
  • Exceptional discernment ability
  • Time management
  • MS Office
  • Salesforce knowledge
  • AS/400
  • Professional phone etiquette
  • Excellent planner and coordinator
  • Customer service-oriented
  • Multi-line phone proficiency
  • Math aptitude
Work History
Nov 2018 - Current Insurance Account Representative State Farm - Hernando, MS
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. 
  • Establish customer relationships and follow up with customers as needed.
  • Work with the Agent to establish and meet marketing goals. 
  • Administrative tasks such as answer phones, computer use, faxing, scanning, creating, maintaining and securing files for underwriting review. 
  • Cash handling and balancing with processing other forms of payment. 
Jun 2000 - Sep 2018 Insurance Sales Agent National General Insurance (formerly Direct Auto Insurance) - Southaven , Mississippi
  • Sell property, casualty, life, and additional types of insurance products. 
  • Calculate premiums and establish payment method.
  • Call on policy holders to deliver and explain policy.
  • Analyze and suggest additions or changes to current coverage.
  • Seek out new clients and develop clientele by marketing and networking in the community.
  • Work with Management on implementing local events to effectively promote our individual business unit.
  • Understand, promote, and remain current on company underwriting guidelines.
  • Follow strict privacy laws regarding customer information and documents.
  • Attend meetings and webinars designed to increase my knowledge of new products, services, and skills.
  • Administrative tasks such as, answering phones, typing, maintaining records, filing, scanning, faxing, and use of computer for data entry.
  • Assist with the training of newly hired agents and customer service reps.
  • Cash handling and balancing, along with processing other forms of payment.
  • Develop and maintain exceptional client relations and provide customer service.
  • Order supplies, run errands, and keep all common office areas clean and organized.
Jun 1997 - Jun 2000 Front Desk Agent / Manager Sleep Inn - Horn Lake, Mississippi
  • Greeted and welcomed all hotel guests.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Delivered messages, mail, and packages left for guests and hotel facilities.
  • Created weekly schedules and assisted with the training of other Front Desk Agents.
  • Would step in to accommodate guests in the breakfast bar area when there was not an attendant available.
  • Use of computer on a daily basis to create reservations, run reports, and process forms of payment.
Jun 1992 - Jan 1997 Retail Sales Assistant Loose Ends - Memphis, Tennessee
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking, and organizing tasks in assigned sales area.
  • Recommended merchandise to customers based on their needs and preferences.
  • Cash handling and balancing with use of cash register.
Education
1994 High School Diploma Wooddale High School | Memphis, Tennessee
Certifications
Property & Casualty, Life, Health, and Accident producer license. State of Mississippi, Tennessee, and Arkansas. June 2000 - Present

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