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Professional Summary

Direct Care Professional with twelve years experience providing support to individuals with special needs. Please allow me to support the vision that WTFS has in" Providing the highest quality of care and opportunities affording individuals with intellectual and developmental disabilities to lead successful and fulfilling lives within their communities."

  • Excellent interpersonal and communication skills, and the ability to communicate with a range of people using a variety of communication methods
  • Effective organizational and time management skills with the ability to prioritize my own and others workload
  • An understanding of accountability to ensure compliance with company policies and regulatory requirements
  • A passion for working with people and providing patient -centered care
  • Numerical skills for managing household budgets
  • Current CPR/First Aid
  • Current Medication Administration Certified
  • Microsoft Office proficient
Work History
Teaching Counselor 01/2006 to Current
West TN Family Solutions Healthcare Facility Cordova, TN
  • Monitored vital signs, such as blood pressure and pulse
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Tested and recorded blood glucose levels
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Helped patients move in and out of beds, baths, wheel chairs and automobiles
  • Maintained a clean, healthy and safe environment
  • Followed safe lifting techniques and individual resident lifting instructions
  • Documents objective data and routine aspects of patient care
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
Receptionist 02/2014 to 02/2017
Regional One Health Medical Center Memphis, TN
  • Direct patients through the registration process, provide medical history and physician specific forms for completion
  • Interview the patient or their representative to obtain demographic, insurance, and general information, enter data into the patient's electronic medical record
  • Schedule appointments for patients by accurately interpreting the data contained on the patient's check out sheet
  • Interact with patients, guests, coworkers, and physicians in a professional and pleasant manner
  • Greeted customers and visitors in-person and via telephone calls
Nursing Assistant 02/2000 to 03/2006
Oakhaven Nursing Home Memphis, TN
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Business Southwest Tennessee Community College - Union Avenue Campus - Memphis, TN
Certification: Nursing Assistant Kansas Career and Technical Center - Memphis, TN
This resume is created in 7 minutes.
Professional Summary

Excellent communication and relationship building abilities. Observant and skilled team player. Successful at responding to crisis situations and providing emergency support. Friendly, Hard-working, multi-tasking Executive Assistant. Possess outstanding scheduling, documentation, and organization skills.

Respectful and friendly professional with dynamic problem solving and customer service talents. Knowledgable Sales Coordinator driving business opportunities with consistent follow up and positive engagement.

  • Organized
  • Interpersonal skills
  • Computer proficient
  • Conference planning
  • Customer service-oriented
  • Professional phone etiquette
  • Accurate and detailed
  • Flexible
  • Works well under pressure
  • Critical thinker
  • Team Building/Leadership
  • CRM Software
Work History
05/2018 to Current
Admissions Leader Paul Mitchell The School Houston Houston, TX
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff
  • Developed professional relationships with potential new prospects
  • Returned phone messages and emails within minutes and responded to complaints before issues escalated
  • Used marketing initiatives to assist enrollment in penetrating new markets and landing customers
08/2017 to 01/2018
Assistant Teacher Elements Montessori School Spring, Texas
  • Facilitated group sessions and provided one-on-one support
  • Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition
  • Taught average of 18 students per class
  • Led reading and arts and crafts lessons
  • Maintained head count and attendance sheets
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
01/2014 to 06/2016
Administrative Assistant Rio Grande Landscape Houston, TX
  • Answered telephone inquiries from clients, vendors and the public
  • Coordinated board and committee meetings, including schedules and information preparation and distribution of job site materials
  • Coordinated office inventory by restocking supplies and placing purchase orders
  • Created PowerPoint presentations used for business development
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days
  • Processed financial documents including contracts, expense reports and invoices
Expected in 2020
Bachelor of Arts: Music Business Marketing
Berklee College of Music - Boston, MA
Expected in 2020
Minor : Music Technology
Berklee College of Music - Valencia, Spain
  • Member of Berklee Music Business Club
  • Was involved with the Harvard Recording Artist Project (RAP)
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To acquire a full time position in organization that would allow me to utilize my strong communication and customer service skills.

  • Highly experienced Customer Service
  • Comfortable in interacting with all levels of the organization and public
  • Excellent computer skills-applications related to MS Office or the internet
  • A patient listener who fully focuses on speakers
  • Strong skills in management,prioritizing tasks and, meeting deadlines
  • Effective team player but able to work independently with little to no supervision
09/2014 - 11/2016
Solstice Sunglass Boutique Paramus, Ni Assistant Manager
  • Operated cash register.
  • Answered questions and resolved concerns.
  • Described merchandise and services to customers.
  • Drive personal sales and ensure store and productivity goals are met.
  • Responsibilities carried out for both opening and closing.
  • Maintain store cleanliness
08/2016 - 04/2018
Six Paramus , NJ Assistant Manager
  • Maintain daily record of all transactions and generate reports for store manager.
  • Motivate sales employees to improve performance and store revenue.
  • Reorganized the sales floor to meet company demands.
  • Handled weekly schedules according to payroll policies.
  • Stocked and restocked inventory when shipments were received.
  • Assisted with recruitment and training of new staff.
  •  Completed series of training sessions to advance from Assistant Manager to Store Manager.
10/2018 - 04/2019
Skechers Wayne , NJ Asstiant Manager
  • Assist the store manager in meeting or exceeding assigned sales plans and target metric objectives within the assigned store
  • Maintains a commitment to the company's sales processes, values and business code of ethics
  • Ability to achieve results when assigned a MOD (Manager-on-Duty) segment and work with employees to ensure goals are achieved
  • Responsible for properly and accurately receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores; trains others to do the same
08/2019 - Current
Rituals Paramus, NJ Key Holder
  • Compiled weekly monetary reports and records for store managers.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Expected in 2021
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Restaurant professional with 6 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Medical coding and billing certified. Knowledge in front desk operations in a medical setting, medical terminology, ICD-10 and CPT coding, and EMR expertise.

  • Highly responsible and reliable
  • Works well under pressure
  • Extensive hospitality/medical background


  • Upbeat, outgoing and positive
  • Good with people
  • Certified in Medical Coding/Billing
Medical Support Assistant, 01/2017 to 02/2018 Annapolis Dermatology Center Annapolis, MD
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Dermatology office with 9 providers and a minimum of 180 patients a day
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
  • Answering a multi-phone line, assisting patients with scheduling and canceling appointments
  • Experience in being accommodating and friendly
  • Knowledge of retail products
  • High volume personnel management
  • Observed strict HIPAA guidelines at all times according to company policy
Server, 10/2016 to Current Paladar Latin Kitchen & Rum Bar Annapolis, MD
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Answered questions about menu selections and made recommendations when requested
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Consistently adhered to quality expectations and standards
  • Managed closing duties, including restocking items and reconciling cash drawer
Hostess/Server, 08/2012 to 10/2016 El Jefe Mexican Kitchen & Tequila Bar Stevensville, MD
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Medical Support Assistant, 10/2018 to Current Anne Arundel Urology Annapolis, MD
  • Educated patients about medications, procedures and physician's instructions
  • Collected forms, copied insurance cards and reviewed information to coordinate patients for billing and insurance processing
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
Diploma: Medical Billing & Coding, 2016 Ultimate Medical Academy Clearwater, FL, USA
Certified in Medical Billing & Coding
EMR knowledge
ICD-10 & CPT coding
Medical terminology
Medical billing/insurance claims