Assistant Business Manager resume examples

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Skillful Assistant Business Manager resume

PHILICIA UMANA
Professional Summary
Searching for a position within your company to utilize extensive communication and customer service skills, as well as contribute positively to the company image.
Skills
  • MRI
  • YARDI
  • On-Site
  • Onesite
  • Yeildstar
Work History
Assistant Property Manager, 09/2016 to 06/2017
ESSEX PROPERTY TRUST- REVEAL Woodland Hills, CA
  • Managed a leasing team of 4 assuring occupancy goals were met.
  • Bookkeeper of 438 units maintaining delinquency goals.
  • Processed all deposit accounting for move outs, collected and kept track of money due within 30 days of move out.
  • Approved all files to ensure property was occupied at its full potential.
  • Maintained all renewals and renewal diversions.
  • Ensured all resident relations were carefully handled and resident satisfaction was met.
Assistant Business Manager, 02/2015 to 09/2016
SUNRISE MANAGEMENT- LAS VEGAS GRAND Las Vegas, NV
  • Work with leasing team to make sure goals are being met, and proper tools needed are provided.
  • Conduct a monthly market survey of competitors in area.
  • Work with the owners to identify, develop and achieve community goals and objectives.
  • Accountable for the cash flow of the community.
  • Balance account ledgers for current and former residents.
  • Maintain and monitor monthly delinquency to ensure owner expectations are met.
  • Complete Final Accounting Statements for previous residents.
  • Manage overall tenant/customer relations to promote guaranteed satisfaction.
Leasing Consultant, 10/2014 to 02/2015
ESSEX PROPERTY TRUST- THE HUXLEY West Hollywood, CA
  • Created and maintained a large client base by meeting needs and providing exceptional customer service.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Monitored and documented all income, including delinquencies.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Processed Deposit Accounting to all former residents.
  • Posted money to resident accounts, managed resident ledgers.
Leasing Consultant, 09/2011 to 10/2014
EQUITY RESIDENTIAL - DEERWOOD/ SUMMERSET VILLAGE Corona, Chatsworth CA
  • Leasing apartments, following up with leads responsible for filing, answering phone calls, keeping office organized, renewals and delinquency.
  • Posted money to accounts and handled account ledgers.
  • Opening and closing procedures.
  • Customer concerns and complaints through emails, phone and in person.
  • Processing Final account statements to previous residents.
Barista/Learning Coach, 05/2006 to 09/2011
STARBUCKS Riverside, CA
  • Assisted customers with speedy accurate service making sure their needs were met.
  • Managed register and money correctly while taking customers orders.
  • Worked as a team player, made decisions that best benefited the job.
  • Learning Coach giving new partners proper training.
Education
HIGH SCHOOL DIPLOMA: 2007
Ramona High School - Riverside, CA
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Job-winning Assistant Business Manager resume

FEROZA EJAZ
Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

Highlights
  • Exceptional customer service and sales expertise
  • Strong sense of banking ethics
  • Excellent communication skills effectively convey information verbally and in writing
  • Able to handle a high volume of customer interaction in a fast-paced environment, while maintaining emphasis on the highest quality of customer service
  • Advanced user of MS Office
  • Qualified in commercial servicing
  • Bilingual in Urdu, Hindi and Punjabi
  • Learn new systems and products efficiently and easily
Accomplishments

Increased annual revenue by 75% by creating effective strategies to expand existing customer services.

Experience
Personal Banking Representative
December 2010 to June 2013
Sovereign Bank New York, NY
  • Driving revenue through direct sales of personal accounts, loans and lines of credit.
  • Set up Partnership Banking for the employees of small business and large corporation.
  • Responsible for keeping branch in compliance with all bank policies and procedures.
  • Deepening existing relationships through profiling and uncovering additional banking needs.
  • Meet/exceeding sales goals; ranking among top ten top performers in Manhattan District.
Universal Banker
August 2007 to July 2010
Citibank New York, NY
  • Met individual & team's daily sales goals to achieve a bonus quarterly.
  • Assisted clients with their daily banking needs.
  • Coached and trained new hires on sales and customer service.
  • Reviewed branch operations including legal, corporate, and regulatory procedures to ensure the safety and security of customer accounts and bank assets.
  • Supported and participated in sales/service activities in Manhattan central area by participating in Citigroup events.
Sales Retail Manager
September 2005 to June 2007
Macy's
  • Responsible for individual and department goals and sales while achieving a high level of customer service.
  • Contributed positive energy to establish a great working atmosphere for customers.
  • Handled branding, designing and marketing of the department.
  • Managed new clientele needs and providing knowledge on new products.
Assistant Business Manager
December 2002 to August 2005
Mail America Lancaster, CA
  • Supervised and managed thirteen employees in three store locations including hiring, firing and couching staff.
  • Prepared weekly employee schedules and payroll.
  • Provided customers with over 300 different bill payments, Western Union, Notary Services, faxing, printing and copying services and legal documentation assistance.
Education
History and AP Journalism Martin Van Buren High School Queens Village, NY
Kingsborough Community College Brooklyn, NY
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