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Professional Summary
As a driven woman with +14 years in upper level management positions; I prove to provide great customer service.  Like police work, creating trusted relationships with the general public is pertinent in a town of tourism and diversity.  As a long time resident of Sedona, I am committed to developing as a leader in both the community and the police force. My focus is to positively impact and strengthen the community by demonstrating assertiveness and taking responsibility in my new career.  I prove to be accountable for my choices, commitments and actions under little supervision. I am eager to dutifully respond to the needs of my community.
Customer Service Manager /Back-up Purchasing Manager Mar 2017 to Current
Outlaw Grille Sedona, AZ
  • Efficiently resolves problems or concerns to the satisfaction of all involved parties
  • Continually monitors operations and takes appropriate action to ensure quality and service standards are consistently met
  • Creates professional vendor relationships
  • Manages store money with high accuracy
Assistant General Manager Jan 2012 to Mar 2017
Wildflower Bread Company Sedona, AZ
  • Led and supervised a team of 35-50 employees
  • Purchased over $1M in product annually; optimizing profit
  • Recruited, trained and developed employees in all positions; as well as counseled and disciplined staff when necessary
  • Maintained leadership by adhering to the Company's Purpose and Values Culture
  • Reviewed and approved billing invoices and expense reports daily
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Built sales forecasts and schedules to reflect desired productivity targets
Director of Hospitality - Restaurant Manager Mar 2004 to Nov 2011
Cowboy Club Grille & Spirits Sedona, AZ
  • Operations management with hospitality focus
  • Established departmental employee handbooks with corresponding exams
  • Expanded policy and procedure functions to produce timely performance improvements
  • Trained team and enforced Liquor Laws
Core Qualifications
  • Serving the public
  • Openness to change
  • Service delivery
  • Professionalism
  • Decision making
  • Working with others
Skills & Added Experience
CPR/AED: Adult, Child, Infant + Standard First Aid #A1133134 (exp. 05/19)
6 Ride-Alongs with Sedona PD; Bergstad (2), Reed, Ortega, Hudspeth, Knuth
Law Enforcement Test through NTN (reading 100%, writing 93%, video 76%)
Functional & Decorative Ceramics 2018 Sedona Art Center Sedona, AZ Ongoing Non-Degree Program since 2015
Law Enforcement Entrance Prep Course 2017 Online Certification of Completion
Massage Therapy & Bodywork 2004 Northern Arizona Massage Therapy Institute Sedona, AZ Earned Diploma, National Certification, State License (expired)
English Literature - Writing Specialization 2001 Thiel College Greenville, PA Credits towards degree program
Core Electives 1998 Edinboro University Edinboro, PA Credits towards degree program
High School Diploma 1997 Meadville Area Senior High School Meadville, PA Core Development
Running- Participated in 42 races between 2011-2018
Hunting- Archery, Rifle, Pistol -Member;Rim Country Bow Hunters Association
Brazilian Jiu Jitsu - State 48 BJJ - Cottonwood, AZ

Design Patent: Pepper Pistol & Salt Shooter US D777,523 S (Jan. 31, 2017)

This resume is created in 7 minutes.
  • Loyal
  • Organized Planner
  • Motivated
  • ​Develops future leaders
  • Excellent communication skills
  • Effective Teacher
  • Coachable
  • Compelling leadership skills

Sales leader who leads a cohesive sales team that is consistently achieving aggressive stretch goals while maintaining and developing talent to ultimately provide a world class customer experience.

  • Zwireless Eastern Iowa Employee of the month July 2013, August 2013
  • Promoted to Zwireless Store Manager September 2013
  • Promoted to Awireless District Training Store Manager August 2016
  • Successfully managed and maintained two locations using a consistent sales culture
  • Grew location from a 50 NEW line location to over 200 NEW line location with contribution from whole sales team
  • Recruited, Hired, Trained, and developed Sales Consultant to Store Manager, which allowed myself to impact a larger location with a positive culture change
  • Developed, trained, and promoted team members within to allow myself to train and develop new hires throughout Awireless Eastern Iowa territory
  • Hand picked by Awireless Training Director September 2016 to train/retrain company systems, policies, procedures, and best practices to employees of newly acquired company
  • Developed best practices that were implemented throughout the Awireless Eastern Iowa territory to create and maintain a successful consistent sales culture and customer expirience
  • Peer to peer coached other leaders in district to help increase sales and operational consistency
Retail Store Manager 11/2017 to 03/2018 Titan Mobile - T Mobile Premium Retailer Denver, CO
District Training Store Manager 02/2013 to 10/2017 Awireless Verizon Premium Retailer Lone Tree, CO
  • Recruited, Hired, Trained, and Maintained a sales team of up to 8 Consultants to perform consistently at an exceptional level
  • Managed Scheduling and Labor daily
  • Developed consultants to leaders by showing them how to peer to peer coach
  • Coached and developed using company sales creed and process to maintain consistent behaviors and customer experience
  • Planned and executed operations daily using proper time management, delegating when necessary 
  • Used sales calls and follow ups to maintain consistent flow of business daily
  • Created sales plans with reps to ensure daily success
Assistant General Manager 06/2007 to 02/2013 Pancheros Mexican Grill North Liberty, IA
  • Hired, trained, and maintained a team of 12 crew members
  • Managed day to day operations and duties
  • Managed Labor
  • Managed YOY Profit and food cost
  • Provided exceptional customer service
  • Created repeat customers
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Professional Summary
Customer and company orientated professional with the ability to diligently work independently, combining knowledge with skills to present results for the rest of the company and team.
  • Strong Organizational Skills         
  • Adherence to high customer service standards
  • Conflict Resolution Techniques
  • Meticulous Attention To Detail
  • Efficient Multi-Tasker with Time Management
Work History
  • Assistant General Manager
  • Baymont by Wyndham Grand Rapids Airport
  • Grand Rapids, MI
  • March 2018 to Current
  • Motivated, trained and disciplined employees to maximize performance.
  • Completed inventory purchases and oversaw restocking.
  • Promoted the hotel brand's loyalty scheme.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • General Manager
  • Quality Inn & Suites
  • Portage, IN
  • June 2017 to January 2018
  • Transitioned from Comfort Inn to Quality Inn and Suites while maintaining brand standards and revenue.
  • Coordinate upper management's market visits and key account calls with customer-specific marketing solutions for brand standards. 
  • Oversaw hotel operations along with analyzing contract performance for bids, budgets and forecasts.
  • Boost ratings and testimonials from clients on online reviews as well as  company standards through Medallia surveying.
  • Maintain up-to-date account distribution information for accurate ordering and delivery schedules.
  • Assistant General Manager
  • Candlewood Suites South Bend Airport
  • South Bend, IN
  • April 2017 to June 2017


  • Implement innovative programs to increase employee loyalty, morale, reducing turnover and improving guest scores.
  • Hiring manager in addition to working  directly with all departments, clients, management  to achieve improving results.
  • Complete  performance reviews, offering praise along side with recommendations for improvement.
  • Budget supplies to departments through corporate invoicing.
  • Front Desk Manager
  • Best Western Plus
  • Portage, IN
  • January 2017

  • Train as Housekeeping Manager, Breakfast Attendant, Sales, Laundry Attendant, Bartender, and dabbled in Maintenance.
  • Provide staff schedules, submitted orders for new inventory plus processed accounts receivables.
  • Investigate and resolve customer complaints in an empathetic manner as well as promptly respond to inquiries and requests from prospective customers.
  • Front Office Manager/ Night Auditor
  • Red Roof Inn
  • Michigan City, IN
  • July 2010 to April 2012

  • Began the new day procedures including daily banking, fixing inaccuracies in billing, resolving customer issues promptly, weekly scheduling, kept logs up to date and assisting guests with their accommodations.
  • Bachelor of Science - Criminal Justice; History
  • Purdue NorthWest
  • Hammond, IN
  • Founding member of Criminal Justice Club
  • Junior Statesman of America at Stanford University Palo Alto, CA completing Government, Speech and History.
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Experienced Restaurant General Manager who oversaw a high-volume restaurant. Versed in planning daily operations, staffing and inventory management.
  • Staff development talent
  • Customer-oriented
  • Strong leader
  • Full service restaurant background
  • Honed marketing skills
  • Supervisory skills
  • Culinary arts education
  • Proven sales record
  • Hiring and training
  • Stable work history
  • Operations management
  • Adaptable
  • Italian cuisine expertise
  • Food cost control specialist
  • Strong customer relationship builder
  • Ability to handle fast-paced environment
  • Ability to handle/resolve problems
  • Successful kitchen staff supervisor
  • Cash handling
  • Food handling knowledge
  • High level of cleanly kitchen maintenance
  • Interviewing and training ability
  • Knowledge of basic food preparation
  • Knowledge of products and selections
  • Non-smoker
  • Open Table experience
  • Proficiency in inventory and ordering
  • Reliable, punctual and committed to customer service
  • Sensitive to cultural diversity
  • Staff scheduling knowledge
  • Team-oriented
  • Willing to work under pressure
  • Good personal hygiene
  • Works well under pressure
  • Uses proper sanitation practices
  • Alcohol knowledge
  • Basic knife skills
  • Excellent guest service skills
  • Multi-operation hospitality management
  • Marketing
    • Implemented marketing strategies which resulted in [12%] growth of customer base.
    Wrote and edited documents to keep staff informed on policies and procedures. Documentation
      • Process Improvement
        • Created new departmental procedures manual.
        • Assessed organizational training needs.
        Wrote and edited documents to keep staff informed on policies and procedures.
    • Wrote and edited documents to keep staff informed on policies and procedures.
07/2014 to Current
Assistant General Manager Brio Tuscan Grille Sarasota, FL Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Built sales forecasts and schedules to reflected desired productivity targets. Collaborated with the Executive Chef to analyze and approve all food and beverage selections. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Carefully prepared weekly payroll to keep up with projected revenue for the week. Regularly updated computer systems with new pricing and daily food specials. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary. Consistently obtained highest rating from the county health department.
12/2011 to 08/2014
Bar & Service Manager Bravo Cucina Naples, FL Ensured proper cleanliness was maintained in all areas of the bar and front of house. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
11/2005 to 12/2011
Server/Bartender/Team leader Bravo Beechwood, OHIO Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Performed serving, cleaning, and stocking duties in establishments Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Communicated with customers regarding orders, comments, and complaints Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
06/2018 to Current
General Manager Bravo Coastal Bar & Kitchen Sarasota, FL Provided onsite training.
none: Nursing Lakeland Community College Willoughby, ohio
none: Culinary Arts Pennsylvania Culinary Institue Pittsburgh, PA
diploma : Basic Kenston High School Chagrin Falls, OH , usa
This resume is created in 7 minutes.

Catering Coordinator with a winning attitude and desire to provide exceptional customer service. Focused on setting high expectations and raising service standards.

  • Customer-oriented
  • Excellent listener
  • Superior communicator
  • Self-Starter
  • Staff development talent
  • Stable work history
  • Efficiently assisted with high-volume and fast-paced restaurant operations as one of the company's youngest AGM's.
  • Expanded client base by both building new and improving older relationships, leading to a substantial increase in sales.
08/2014 to 09/2017
Assistant General Manager Cafe Zupas Park City, Utah
  • Monitored, coached, and trained new and existing employees according to company procedures.
  • Provided excellent customer service using superior listening and communication skills, as well as resolving conflicts.
09/2017 to Current
Catering Coordinator Cafe Zupas South Jordan, UT
  • Consistently met and exceeded goals as leader of sales efforts.
  • Regularly checked on clients to ensure quality and satisfaction.
  • Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
High School Diploma Granger High School West Valley, Utah, United States
General Education Utah Valley University Orem, Utah, United States
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High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
  • Operations management
  • Inventory control
  • Policy/program development
  • Calm under pressure
  • Great at adapting to management changes
  • Staff development
  • Staff training
  • Served as key contributing member to Leadership team.
Business Development:
  • Successfully grew business by 27% after rebuild for first month and has maintained 21% there after.
Project Management:
  • Initiated post rebuild staffing, which resulted in one of the best opens the company has had.  
General Manager, 04/2014 to Current McCoPo McDonalds Bloomington, IN
Surpassed revenue goals in four consecutive quarters.
Defined strategy and business plan for store re-opening.
Increased management communication with crew, which in time helped increase guest satisfactory by almost 20%.
General Manager, 06/2010 to 04/2014 Wendy's Bloomington, IN
I became a general manager within 6 months of being with Wendys.  
Shortly after becoming general manager, my store became the highest training store possible.  I have trained multiple managers and now general managers.
I continuously run my store to excel past all expectations.
Assistant General Manager, 02/2008 to 06/2010 Taco Bell Bloomington, IN
I help pushed the store to the best times in the company for 4 months straight.
Help motivate all the crew to push the store forward.
Became the youngest assistant manager in the company.
Education and Training
Bachelor of Science: Business Administrations , 2016 Kelly School of Business Bloomington, IN, U.S.A. Graduated with a 3.86 GPA and have multiple certifications from classes
Associate of Science: Business , 2014 Ivy Tech Bloomington Bloomington, IN, US
Coursework in Business, Marketing and Communications
Student body government representative
High School Diploma: Core 40, 2010 Bloomington High School South Bloomington, IN, US
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Professional Summary
I am an efficient, accurate and detail-oriented professional who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.
  • Service Oriented
  • Strong Work Ethic
  • Results-Oriented
  • Data Entry

    Excellent Organizational Skills

    Good With Diversity

    Meticulous Attention to Detail

    ​Empathetic Client Relationships

Work History
Assistant General Manager, 06/2016 to Current
Suburban Extended Stay Hotel North Charleston, South Carolina, United States
  •  Assist General Manager in her day-to-day operations.
  • Selects or assist in the selection of hotel staff and completes all new hire paper work.
  • Interacts positively with customers while promoting hotel facilities and services
  • Oversee front of house personnel to maintain adequate staffing and minimize overtime.
  • Receive and resolve, or assists in resolving guest complaints, and service recovery process.
  • Maintains accurate records including cash flow sheets, and all front desk forms and reports.
  • Ensures full compliance to Hotel operating controls, policies, procedures and service standards.
  • Ensures the objectives and goals of Suburban Extended Stay Hotel and staff work together to achieve brand positioning and success.
Certificate of Completion: Medical Office Specialist, 2014
Trident Technical College - Charleston SC
  • 4.0 GPA