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Summary

Known for delivering friendly service and personalized attention to all customers. Contributed to achieving branch sales goals by recommending products and services that meet customer needs. Solid knowledge of banking regulations and compliance matters: adhere to security and compliance procedures for protection of cash and other assets. Excels in, customer service, team building, and has influential communication skills. Great at referring customers to products and services. A goal driven sales professional who diligently follows up on all leads to drive in new business. 



Skills
  • Understands the importance of great customer service
  • Builds relationships with customers and refers them to specialists
  • Has a professional and friendly demeanor
  • Excellent social and verbal communication abilities
  • Excellent problem-solver and able to offer solutions to customers for various issues
  • Reliable and organized
  • Works well with others
Experience
Bank Teller Jul 2017 to Apr 2019
PNC BANK North Ridgeville, OH
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Responded and assisted customers with account inquiries and updates.
  • Recommended bank products and services to current and prospective customers.
  • Explained bank services, financial products and applicable fees to customers.
Health Coach Jun 2015 to May 2016
INVINCIBLE WELLNESS SYSTEM Santa Margarita, CA

Helped inspire individuals to further there health goals by selling an online course teaching others on how to become their own health expert and transform there lifestyle. Met all goals monthly that were set professionally and personally. Was a supportive mentor who motivated individuals to cultivate positive health choices. Educated and supported clients to achieve their health goals through lifestyle and behavior adjustments.

Personal Organizer Dec 2015 to Nov 2016
TIDY INC. SERVICES Orange County, CA

Organized each clients work or house space while also being a competent team player. Combined patience, determination, and persistence to discover client issues and ensure satisfaction. Confident and enthusiastic demeanor based on strong interpersonal communication skills, organization, time management, and creativity.

Decor Designer Jan 2013 to Oct 2015
FINISHING TOUCH WEDDING DESIGN Corona, CA

Responsibilities include: Vibrant team enthusiast, detail oriented, fast pace/ manual labor, worked with high end clientele, floral arrangements, table setting/design, has an eye for symmetry, works with latest fashion/ wedding & decor trends, inventory control and drapery display.

Assistant Store Manager Aug 2012 to Nov 2013
FANTASTIC SAMS Lake Elsinore, CA

Responsible for appearance of the store such as the cleanliness and organization of all products and displays. Sold products to customers that were specific to each persons needs. Other duties were to keep all stylists held accountable to daily operations and tasks. Efficient with cash management, appointment setting, and creating a great atmosphere for employees and customers.

Marketing Representative Jun 2012 to Feb 2014
Coastline Events Santa Ana, CA.

Responsibilities include: Impeccable time management skills, ability to quickly identify clients needs, professional demeanor, works well in a team, able to recommend and demonstrate appropriate products and services to each customer. Set up demos at each location giving a thorough understanding of each product sold to customers.

Education and Training
Associate of Arts, Film Studies 2013 Riverside Community College Riverside, CA, United States
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About Me

I thrive in creative and entrepreneurial environments where my work is centered around building community, developing others and creating and implementing strategies.  A self-starter by nature, I work best and flourish working in dynamic environments with hard working and driven teams aiming at a collective goal. I am a leader at heart and enjoy challenging projects while developing others in their skill to do the same. I'm hungry, motivated, passionate, ambitious and stand for quality in leadership and results I achieve.

Skills
  • Strategic thinker
  • Leadership
  • People development
  • Goal-oriented
  • Detail-oriented
  • Entrepreneurial
History
July 2016-Current Store Manager | lululemon athletica | San Luis Obispo

I manage all operations within our $5.1 million business. I am responsible for all aspects of our business and the training, development and retention of my staff. in addition to attracting and engaging our fleet of Ambassadors. We are considered to be one of the regions' top performing and well-rounded stores and lead the Area in people, business and community metrics.

  • I am on the SOS team and support in both new store openings, showroom/local to store transitions, and Reno/Relos.
  • Planned and executed the 2019 Regional Ambassador Onboarding Experience
  • Experienced in bringing a global brand to a new community and succeeding in community strategy at a grassroots level.
January 2015-July 2016 Showroom Manager | lululemon athletica | San Luis Obispo
  • Hired and trained all sales staff for new store location.
  • Planned and directed staff training and performance evaluations.
  • Managed a $2 million sales portfolio.
  • Created and executed overall strategy and execution for branding a new community
January 2014-January 2015 Assistant Store Manager | lululemon athletica | Valencia

Supported the Store Manager in all pre-branding community strategy in addition to all hiring and training for new staff.  I was the Store Open Support role for the New Store Opening team and lead the operational organization and experience for the team. 6 month period prior to opening, I lead our new community branding strategy.

May 2012-January 2014 Educator/Keyleader/Regional Trainer | Lululemon Athletica | Los Angeles, CA

I began my career with lululemon at the Glendale location. I quickly started my training path with teams all over Los Angeles and lead the relocation of the Pasadena location. I was the regional trainer for retail training programs for new hires, community/branding, and new store openings.

Education
2009 Bachelor of Arts: Linguistics And Business University Of California , Santa Cruz

Emphasis in language acquisition and Romance Languages. 

Double concentration in Business Administration

Strengthsfinder

Top 5:

Ideation, Significance, Command, Self Assurance, Relator

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Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Adept at providing employees clear guidelines and targeted goals.
Highlights
  • Retail inventory management
  • Store opening and closing procedures
  • Outstanding communication skills
  • Exceptional leader
  • Development of Manager Trainees
  • Conflict resolution skills
  • Commission sales
  • Recruiting and interviewing
  • Flexible schedule
Accomplishments
Received "Team of the Month" award in December of 2015 based on exceptional, consistent sales growth as well as development of team. My store was chosen along with 5 other stores out of 460 to be recognized
Experience
Store Manager 12/2018 to Current Suitsupply Spring, TX

As Store Manager I am responsible for achieving sales and service targets; for getting store operations, staff performances, store maintenance, visual merchandise and everything else that concerns the store up to Suitsupply standards. I must ensure customers receive the best possible Suitsupply instore service as well as manage a team of Sales Assistants. I am responsible for back office functions such as stocking and reporting while maintaining quality on the sales floor through customer interactions such as sales procedures and alteration processes. Ensuring that the Suitsupply brand is well represented by following all merchandising guidelines is paramount to our store success. I also motivate my team by demonstrating best practices in my sales and service.

Assistant Store Manager Merchandising 10/2017 to 12/2018 Neiman Marcus Last Call Houston, TX

As an ASM over merchandising my primary responsibilities include recruiting, interviewing, hiring and training for my departments as well as the store. I am in charge of merchandising the men's, jewelry, shoe, and handbag departments. I am responsible for inventory control of all precious jewelry by completing accurate counts of all merchandise over $2000. Delegating merchandising responsibilities to my sales leads and specialists are part of my daily routine. Being flexible with my daily, weekly, and monthly plan helps play a tremendous role in our success. Motivating my team through sales goals contests and product knowledge is a primary role in my management style. Teaching confidence in sales as well as overall presentation of the product has helped in gaining the trust of my associates over the course of my career. I am in constant communication with my leads as they play a major role in merchandising and motivating the associates they work with. I plan daily and set time aside each week to formulate a plan for my team to execute. Organization is a key part of my personal and professional life and it has contributed to my success as an ASM for Last Call.

Men's ASM 07/2017 to 11/2017 Dillard's Sugar Land, TX

The majority of my responsibilities is to meet sales and profit goals through excellent customer service. Some skills include: recruiting, educating, motivating sales associates, merchandise flow and inventory control. I must achieve sales plan by setting goals, reviewing sales monthly, and reviewing department growth quarterly with each sales associate. I also have to send a plan of action to my GM for any underdeveloped business. 

I recruit, interview, and hire for my department as well as educate on product knowledge, selling skills, and all systems and procedures. I have to verify merchandise directives have been printed, communicated, and executed and are set per corporate standard. I also must know my best sellers and communicate weekly to buyers and management. I execute price changes daily and ensure ticketing accuracy as well as process fashion receipts and merchandise to front of department with visual interest. 

General Manager 08/2013 to 05/2017 Buckle Jacksonville, FL Promoted to store manager of store 362 in Jacksonville, FL. I am responsible for recruiting, interviewing, and hiring my own team. I have to maintain a low payroll while making sure my team is providing the Guest with the most enjoyable shopping experience possible. I am also in charge of scheduling as well as developing everyone on my schedule in both sales and personal growth. I have sent a management trainee to "Leadership Academy" in January of 2017. She is training in another store and is projected to have a store of her own in the next year. I am my own operations manager as well as the loss prevention manager in my store. I monitor shrink and take necessary steps through inventory control to minimize my loss each year. I have shown consistent growth year after year since I became a store manager. I have been recognized by the President for my achievements on numerous occasions.
Management Trainee 01/2012 to 08/2013 Buckle Baton Rouge, LA Promoted from Floor Leader to Management Trainee. Buckle has a structured program designed to train potential candidates into store managers. I was invited to participate in this program. Training included traveling with the company to cover stores while the store manager was out. Helping new store managers recruit and train a new team. Consistently communicating with area and district managers my action plan for the store I was working in. Attending "Leadership Academy"at Buckle's home office in Kearney, NE. "Leadership Academy" attendees were selected based on a number of criteria. It was a trip designed to put you with 30-50 other management trainees in the company to give a 4 day course on how to be a Buckle manager. I had the ability to meet the VP and President as well as tour the distribution center. At the end of the 4 days, I was invited by my district manager to his store in Columbia, Missouri to work for a week training and developing his team. I was chosen along with 2 other management trainees in our district. I continued my training as an MT until August 2013
Floor Leader 11/2011 to 01/2012 Buckle Baton Rouge, LA Promoted to a Floor Leader between August 2011 and November 2011. Responsibilities included training new hires, effectively running a zone and department in the store, communicating an action plan at a weekly meeting to my peers and store manager, and recruiting and developing team members.
Education
High School Diploma 2009 Port Barre High Port Barre, LA, United States
Business Administration Louisiana State University-Eunice Eunice, LA, United States
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Professional Summary

A highly organized, motivated self-starter, able to take initiative.  I am a team player who loves to learn, and can be very resourceful and detail oriented.

 

Skills
  • Well organized
  • Quick learner
  • Organizational skills
  • Customer-oriented
  • Active listening skills
  • Personable
Work History
Assistant Store Manager, 05/2018 to Current
Busboy & Poets Restaurant District of Columbia , Washington DC
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Managed the scheduling for store shifts so that there was proper staffing at all times.
  • Shared best practices for sales and customer service with other team members to help improve  efficiency.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Provided clerical support to company employees, including copying, faxing and file management.
Sales, 05/2017 to 07/2017
McDonald's Baltimore , Maryland
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Inventoried and restocked items throughout day.
  • Totaled bills and calculated taxes.
Cashier, 02/2016 to 05/2017
Walmart Supercenter Washington , District of Columbia
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Education
High School Diploma Friendly Senior High - Ft. Washington , MD
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Management Profile
Highly organized Assistant Store Manager with ten years in inside and outside sales. Innovative and attentive to details with outstanding follow-through. Skilled in building relationships. negotiating and closing sales.
Skill Highlights
  • Customer service initiatives
  • Operations Management
  • Supervising Store Associates
  • Strategic planning
  • Practice candor
  • Team development
  • Fluent in both Spanish and English
Accomplishments
Top sales performer in district 266 - Store 0249, June 2009 & December 2009.
Platinum Pro Account Sales Associate in district 266 - Store 0249, 2010 & 2011.
Pro Department District Champion - Store 0249, 2012.
1st Place ASDS Gold Cup Winner in district 266 in November 2012.
Spearheaded a remarkable “worst-to-first” transformation in district 071, June 2015 to February 2016.

Experience
06/2017 to Current
Assistant Store Manager Toys”R”Us Nashua, NH

*Responsible for Front End and Back of House Operations. Provide guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible.

*Accountable for financial results, operational metrics, operational standards, and human resource management for my areas of responsibility. Develop and maintain highly efficient operational systems and processes for the store. Ensure the continued fiscal success of the store, as well as the satisfaction of its guests and associates.

*Maintain open lines of communication to ensure a steady flow of information and the timely completion of required initiatives in accordance with Company SOP.

09/2016 to 06/2017
Assistant Manager Operations JCPenney Peabody, MA
Accountable for driving customer service to achieve profitable sales growth by leading and engaging store teams and driving associate development. In addition, I was responsible for executing talent strategies, operational processes, total store scheduling, and omnichannel initiatives.
 My responsibilities were:
* Customer Service & Sales
* JCP.com /Stock/Replenishment / Pricing & Signing
* General Operations – store support resources and managing payroll budget. Associate HR tasks in compliance with state laws and company policies. Partnered with Loss Prevention and model behavior that will help meet store shrinkage plan. Inventory Management Processes, all Cash Office functions. Engaged the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety standards are met.
* Talent Acquisition & Training 
* Team Development 
* Performance Standards
03/2008 to 09/2016
Assistant Store Manager The Home Depot Danvers, MA

Responsible for providing customers with a convenient and enjoyable shopping experience. In this position I worked to create an inviting shopping environment for customers by meeting their project needs quickly and fully. I also worked with the Store Manager to develop strategies and objectives to drive sales profitability. Provided leadership to associates so that these strategies and objectives are executed successfully. Analyzed sales, solve problems and develop both myself and my associates in order to maximize contribution to store success.

Associate Support Department Supervisor-09/2012 to 10/2013: I was the central point of contact for store associates and also provided direct support to the store leadership team. I was responsible for developing associate schedules and for assisting with hourly staffing, orientation and training processes. This role assists with timely completion of hourly performance reviews  and supports the Store Manager in hourly succession planning. The position is also responsible for ensuring that hourly HR records are properly sent to the HRSC. Due to the sensitivity of information handled, the ASDS must maintain strict confidentiality.

Pro Department Supervisor-09/2011 to 09/2012: Trained, coached and developed associates in Pro department to ensure Pro customers receive excellent service. In addition provided valuable input into merchandising decisions to the store Management team and Operations team.

Pro Account Sales Associate-04/2008 to 09/2011: Drove Pro sales and customer service by providing fast, friendly, and accurate customer service to all Pro customers along with driving active Pro customer engagement, quote follow up, and in-store prospecting.​​

Education
2013
Associate of Arts: Business Administration Broward College Pembroke Pines, FL, US Continuing Education in Business Administration.
2005
Certification: Real Estate Paralegal The Fund Attorneys Title Doral, FL, US Top performer of class.