Assistant Store Manager resume examples

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Skillful Assistant Store Manager resume

Bria Lucas
Summary

Known for delivering friendly service and personalized attention to all customers. Contributed to achieving branch sales goals by recommending products and services that meet customer needs. Solid knowledge of banking regulations and compliance matters: adhere to security and compliance procedures for protection of cash and other assets. Excels in, customer service, team building, and has influential communication skills. Great at referring customers to products and services. A goal driven sales professional who diligently follows up on all leads to drive in new business. 



Skills
  • Understands the importance of great customer service
  • Builds relationships with customers and refers them to specialists
  • Has a professional and friendly demeanor
  • Excellent social and verbal communication abilities
  • Excellent problem-solver and able to offer solutions to customers for various issues
  • Reliable and organized
  • Works well with others
Experience
Bank Teller Jul 2017 to Apr 2019
PNC BANK North Ridgeville, OH
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Responded and assisted customers with account inquiries and updates.
  • Recommended bank products and services to current and prospective customers.
  • Explained bank services, financial products and applicable fees to customers.
Health Coach Jun 2015 to May 2016
INVINCIBLE WELLNESS SYSTEM Santa Margarita, CA

Helped inspire individuals to further there health goals by selling an online course teaching others on how to become their own health expert and transform there lifestyle. Met all goals monthly that were set professionally and personally. Was a supportive mentor who motivated individuals to cultivate positive health choices. Educated and supported clients to achieve their health goals through lifestyle and behavior adjustments.

Personal Organizer Dec 2015 to Nov 2016
TIDY INC. SERVICES Orange County, CA

Organized each clients work or house space while also being a competent team player. Combined patience, determination, and persistence to discover client issues and ensure satisfaction. Confident and enthusiastic demeanor based on strong interpersonal communication skills, organization, time management, and creativity.

Decor Designer Jan 2013 to Oct 2015
FINISHING TOUCH WEDDING DESIGN Corona, CA

Responsibilities include: Vibrant team enthusiast, detail oriented, fast pace/ manual labor, worked with high end clientele, floral arrangements, table setting/design, has an eye for symmetry, works with latest fashion/ wedding & decor trends, inventory control and drapery display.

Assistant Store Manager Aug 2012 to Nov 2013
FANTASTIC SAMS Lake Elsinore, CA

Responsible for appearance of the store such as the cleanliness and organization of all products and displays. Sold products to customers that were specific to each persons needs. Other duties were to keep all stylists held accountable to daily operations and tasks. Efficient with cash management, appointment setting, and creating a great atmosphere for employees and customers.

Marketing Representative Jun 2012 to Feb 2014
Coastline Events Santa Ana, CA.

Responsibilities include: Impeccable time management skills, ability to quickly identify clients needs, professional demeanor, works well in a team, able to recommend and demonstrate appropriate products and services to each customer. Set up demos at each location giving a thorough understanding of each product sold to customers.

Education and Training
Associate of Arts, Film Studies 2013 Riverside Community College Riverside, CA, United States
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Job-winning Assistant Store Manager resume

ALEXIA PICKETT
LinkedIn
  • https://www.linkedin.com/in/alexia-pickett-mppa-179169101
Areas of Expertise
  • Understanding of HR policies
  • New hire processor
  • Policy and Procedures
  • Project management
  • Program Implementing
  • Recruiting
  • HRIS applications proficient
  • Analytical and Interpersonal planning
  • Personnel record maintenance
  • Detail and Result oriented
  • Microsoft Office skilled
  • Training and development
  • Organizational and planning skills
  • Communication skills
  • Data collection and analysis
  • Time management skills
  • Maintaining records
Experience
07/2017 - Current Program Management Specialist Mississippi Department of Child Protection Services | Jackson, MS
  • Performs block reading of cases by category or by statistical sampling to ensure adherence to policy in carrying out work and in providing assistance's to clients.
    Assists county staffs in the development and utilization of resources necessary for carrying out programs
  • Assists with the supervision of activities involved in developing, planning, directing, and evaluating a wide variety of projects
  • Prepare, negotiate, and administer contracts, grants, and agreements associated with such projects; may establish review and evaluation procedures
  • Analyzes statutes, legal memorandum court decisions, and other data for use in program development
  • Directs and supervises the collection, maintenance, reporting, and publication of data regarding research and project activities, organizations, and personnel in the state as required by law
  • Develops, administers, and monitors the operation of program/project activities in a state agency
  • Coordinate program development and activities with agency divisions, which includes federal, state and local officials
03/2016 - 07/2017 School Attendance Officer Mississippi Department of Education | Jackson, MS
  • Maintained compliance of Mississippi Compulsory School Attendance Law code; 37-13-91. 
  • Conducted visits to the home or place of residence of a compulsory-school-age child 
  • Ensured and confirmed that parents abide by Parental Responsibility Laws.  
  • Counseled school-age children, parents, guardians and custodians on the importance of obtaining a High School Diploma.   
  • Filed and prepared complaints/petitions reports with the Youth Court and Courts of Competent Jurisdiction.  
  •  Enforced the Compulsory School attendance law by maintaining information concerning absenteeism and dropouts on public school and home schooled children.


02/2014 - 03/2016 Assistant Store Manager Loft Outlet | Pearl, MS
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Scheduled and delegated assignments based on team member strengths to optimize coverage and service levels
  • Motivated and inspired employees to achieve high performance
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible
  • Exceeded revenue objectives by promoting Loft Outlet's Store Cards to customers during service, account and sales follow-up calls
04/2013 - 06/2014 Human Resources Assistant Butler Snow LLC | Ridgeland, MS
  • Served as a point of contact with benefit vendors/administrators
  • HRIS and ADP management systems training experience
  • Scheduled job interviews and assisted in the interview and exit process
  • Ensured background and reference checks are completed
  • Processed payroll, which includes ensuring vacation and sick time are tracked in the system
  • Updated and maintained employee benefits, employment status and similar records
  • Maintained records related to grievances, performance reviews and disciplinary actions
Education
2019 Master of Arts: Public Policy and Administration Jackson State University | Jackson, Mississippi

Concentration: Human Resource Management

2015 Bachelor of Arts: Political Science Tougaloo College | Tougaloo, Mississippi
Internship

Mississippi Department of Human Services

Human Resource Internship

May 2018 - March 2019

Shadowed consultants on employee engagement, performance appraisals, attendance management, disability management and return to work programs
HRIS and ADP management systems training experience
Maintained liaison between the assigned areas, departments and other outside entities
Reviewed all candidate documentation, which included: identification, references and background checks in alignment with the hiring protocol
Counseled with divisions, departments , sub-agencies heads and individual employees on personnel needs and problems
Interpreted laws, rules and regulations for department officials and employees on a broad range of human resources/human capital matters
Conducted wage/salary surveys for agency-specific position titles as directed by administrative superior
Stayed current on EEO, ADA and other applicable federal and state policies governing employment
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Supported human resources, controlling resume flow within applicant tracking system

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Experienced Assistant Store Manager resume

Tamashia Dixon
Summary

Resourceful and adaptable Manager with over 10 years and counting of experience in scheduling, staff development, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management , time management and conflict resolution. Customer- focused leader seeking to leverage background into an assistant or operations manager role with a progressive organization.

Skills
  • Business analysis
  • Operations management
  • Effective communication skills oral and written
  • Forecasting
  • Maintain records system
  • P&L management
  • Office management
  • Human resources management
  • Employee engagement
  • Proficient in the usage of office equipment
  • Time management
  • Decision making
  • Inventory control
  • MS Office proficient
  • Employee scheduling
  • Inventory control procedures
  • Employee training
  • Team leadership
  • Cash handling accuracy
  • Excellent time management
  • Payment processing
  • Typing speed 40 WPM
  • Client acquisition
  • Marketing
  • Financial accounting
  • Revenue development
  • General psychology
  • Business process improvement
  • Critical thinking
  • Project management
  • Computer Literate
  • Abnormal psychology
  • Weekly Payroll
  • Accounts Payable/Receivable
  • Medical Terminology
  • Interpersonal communication
Accomplishments
  •  ServSafe Certified
  •  D.O.T Certified Traffic Control Instructor
  • Osha10 Certified
  • Notary Public
Experience
Assistant Branch Manager 10/2016 to Current Labor Finders of Salisbury Salisbury, NC
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees
  • Conducted all employee hiring and exit interviews
  • Evaluated and resolved all performance-based and on-site incident employee injury claims
  • Oversaw new employee on-boarding procedures from initial training to skill development
  • Developed and implemented hiring criteria and employment selection assessments to improve staffing quality
  • Transmitted enrollment, termination and alteration information to vendors in a timely manner
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
  • Scheduled job-fairs and client consultations
  • Created and managed more than 500 confidential personnel records
  • Worked with clients to identify optimal price and service packages
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Area Manager 08/2017 to Current Rocky Top Cleaning Services Knoxville, TN
  • Utilizes digital timekeeping system to document hours worked per day
  • Created communication strategies to meet client objectives
  • Provided onsite training
  • Created weekly schedules for employees
  • Monitored multiple databases to keep track of all company inventory
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Wrote scopes, requirements
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Proactively identified and solved complex problems impacting operations management and business direction
Operations Administrator(Intern) 02/2016 to 06/2018 Pediatric Associates Of South Florida Homestead, FL
  • Analyzed the main operations practices that were being utilized and offered suggestions that improved efficiency
  • Fielded phone calls from customers and answered diverse questions
  • Documented company processes and procedures and disseminated to proper personnel
  • Insurance verification
  • Enhanced operational performance by developing effective business development strategies, systems and procedures
  • Consistently complied with company policies and government regulations
  • Collaborated with staff to maximize customer satisfaction, streamline procedures
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
  • 180 Intern hours completed
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Organized charts, documents and supplies to maintain team efficiency
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
Assembler 10/2014 to 03/2016 Daimler Trucks North America Cleveland, NC
  • Inspected and tested final products to verify conformance to established tolerances
  • Developed and implemented best practices for defect prevention and continuous improvement
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries
Hourly Manager 10/2011 to 11/2014 Burger King Statesville, NC
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Trained workers in every position, including food preparation, money handling and cleaning roles
  • Championed 100% guest satisfaction by providing excellent dining experience
  • Mentored front of house personnel on company policies customer service techniques and professional communication
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
  • Efficiently resolved problems or concerns to satisfaction of all involved parties
  • Scheduled and directed staff in daily work assignments to maximize productivity
Assistant Store Manager 06/2007 to 09/2011 Rent A Center Statesville, NC
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Encouraged professional growth and talent development in associates to increase performance in all areas
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
  • Coached and developed store associates through formal and informal interactions
  • Processed credit and debit card payments and returned proper change for cash purchases
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
Office Assistant 04/2005 to 06/2007 Canac Kitchens Statesville, NC
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Produced professional and error-free letters, presentations and spreadsheets
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Tracked office stock and maintained inventory in neat and organized fashion
  • Served as a central point of contact for all outside vendors needing to gain access to the building
  • Routed agreements, contracts and invoices through signature process
  • Dispersed incoming mail to correct recipients throughout office
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports
Education and Training
High School Diploma: College Prep Statesville High School Statesville, NC, USA
Bachelor of Science: Business Administration Expected in 2021 Liberty University Lynchburg, VA
Associate of Arts: College Transfer Mitchell Community College Statesville, NC
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