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Known for delivering friendly service and personalized attention to all customers. Contributed to achieving branch sales goals by recommending products and services that meet customer needs. Solid knowledge of banking regulations and compliance matters: adhere to security and compliance procedures for protection of cash and other assets. Excels in, customer service, team building, and has influential communication skills. Great at referring customers to products and services. A goal driven sales professional who diligently follows up on all leads to drive in new business.
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Helped inspire individuals to further there health goals by selling an online course teaching others on how to become their own health expert and transform there lifestyle. Met all goals monthly that were set professionally and personally. Was a supportive mentor who motivated individuals to cultivate positive health choices. Educated and supported clients to achieve their health goals through lifestyle and behavior adjustments.
Organized each clients work or house space while also being a competent team player. Combined patience, determination, and persistence to discover client issues and ensure satisfaction. Confident and enthusiastic demeanor based on strong interpersonal communication skills, organization, time management, and creativity.
Responsibilities include: Vibrant team enthusiast, detail oriented, fast pace/ manual labor, worked with high end clientele, floral arrangements, table setting/design, has an eye for symmetry, works with latest fashion/ wedding & decor trends, inventory control and drapery display.
Responsible for appearance of the store such as the cleanliness and organization of all products and displays. Sold products to customers that were specific to each persons needs. Other duties were to keep all stylists held accountable to daily operations and tasks. Efficient with cash management, appointment setting, and creating a great atmosphere for employees and customers.
Responsibilities include: Impeccable time management skills, ability to quickly identify clients needs, professional demeanor, works well in a team, able to recommend and demonstrate appropriate products and services to each customer. Set up demos at each location giving a thorough understanding of each product sold to customers.
I thrive in creative and entrepreneurial environments where my work is centered around building community, developing others and creating and implementing strategies. A self-starter by nature, I work best and flourish working in dynamic environments with hard working and driven teams aiming at a collective goal. I am a leader at heart and enjoy challenging projects while developing others in their skill to do the same. I'm hungry, motivated, passionate, ambitious and stand for quality in leadership and results I achieve.
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I manage all operations within our $5.1 million business. I am responsible for all aspects of our business and the training, development and retention of my staff. in addition to attracting and engaging our fleet of Ambassadors. We are considered to be one of the regions' top performing and well-rounded stores and lead the Area in people, business and community metrics.
Supported the Store Manager in all pre-branding community strategy in addition to all hiring and training for new staff. I was the Store Open Support role for the New Store Opening team and lead the operational organization and experience for the team. 6 month period prior to opening, I lead our new community branding strategy.
I began my career with lululemon at the Glendale location. I quickly started my training path with teams all over Los Angeles and lead the relocation of the Pasadena location. I was the regional trainer for retail training programs for new hires, community/branding, and new store openings.
Emphasis in language acquisition and Romance Languages.
Double concentration in Business Administration
Top 5:
Ideation, Significance, Command, Self Assurance, Relator
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As Store Manager I am responsible for achieving sales and service targets; for getting store operations, staff performances, store maintenance, visual merchandise and everything else that concerns the store up to Suitsupply standards. I must ensure customers receive the best possible Suitsupply instore service as well as manage a team of Sales Assistants. I am responsible for back office functions such as stocking and reporting while maintaining quality on the sales floor through customer interactions such as sales procedures and alteration processes. Ensuring that the Suitsupply brand is well represented by following all merchandising guidelines is paramount to our store success. I also motivate my team by demonstrating best practices in my sales and service.
As an ASM over merchandising my primary responsibilities include recruiting, interviewing, hiring and training for my departments as well as the store. I am in charge of merchandising the men's, jewelry, shoe, and handbag departments. I am responsible for inventory control of all precious jewelry by completing accurate counts of all merchandise over $2000. Delegating merchandising responsibilities to my sales leads and specialists are part of my daily routine. Being flexible with my daily, weekly, and monthly plan helps play a tremendous role in our success. Motivating my team through sales goals contests and product knowledge is a primary role in my management style. Teaching confidence in sales as well as overall presentation of the product has helped in gaining the trust of my associates over the course of my career. I am in constant communication with my leads as they play a major role in merchandising and motivating the associates they work with. I plan daily and set time aside each week to formulate a plan for my team to execute. Organization is a key part of my personal and professional life and it has contributed to my success as an ASM for Last Call.
The majority of my responsibilities is to meet sales and profit goals through excellent customer service. Some skills include: recruiting, educating, motivating sales associates, merchandise flow and inventory control. I must achieve sales plan by setting goals, reviewing sales monthly, and reviewing department growth quarterly with each sales associate. I also have to send a plan of action to my GM for any underdeveloped business.
I recruit, interview, and hire for my department as well as educate on product knowledge, selling skills, and all systems and procedures. I have to verify merchandise directives have been printed, communicated, and executed and are set per corporate standard. I also must know my best sellers and communicate weekly to buyers and management. I execute price changes daily and ensure ticketing accuracy as well as process fashion receipts and merchandise to front of department with visual interest.
A highly organized, motivated self-starter, able to take initiative. I am a team player who loves to learn, and can be very resourceful and detail oriented.
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*Responsible for Front End and Back of House Operations. Provide guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, human resources, safety, loss prevention and expense control, so that the store may operate as efficiently and profitably as possible.
*Accountable for financial results, operational metrics, operational standards, and human resource management for my areas of responsibility. Develop and maintain highly efficient operational systems and processes for the store. Ensure the continued fiscal success of the store, as well as the satisfaction of its guests and associates.
*Maintain open lines of communication to ensure a steady flow of information and the timely completion of required initiatives in accordance with Company SOP.
Responsible for providing customers with a convenient and enjoyable shopping experience. In this position I worked to create an inviting shopping environment for customers by meeting their project needs quickly and fully. I also worked with the Store Manager to develop strategies and objectives to drive sales profitability. Provided leadership to associates so that these strategies and objectives are executed successfully. Analyzed sales, solve problems and develop both myself and my associates in order to maximize contribution to store success.
Associate Support Department Supervisor-09/2012 to 10/2013: I was the central point of contact for store associates and also provided direct support to the store leadership team. I was responsible for developing associate schedules and for assisting with hourly staffing, orientation and training processes. This role assists with timely completion of hourly performance reviews and supports the Store Manager in hourly succession planning. The position is also responsible for ensuring that hourly HR records are properly sent to the HRSC. Due to the sensitivity of information handled, the ASDS must maintain strict confidentiality.
Pro Department Supervisor-09/2011 to 09/2012: Trained, coached and developed associates in Pro department to ensure Pro customers receive excellent service. In addition provided valuable input into merchandising decisions to the store Management team and Operations team.
Pro Account Sales Associate-04/2008 to 09/2011: Drove Pro sales and customer service by providing fast, friendly, and accurate customer service to all Pro customers along with driving active Pro customer engagement, quote follow up, and in-store prospecting.