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Professional Summary

Seasoned Sales Manager with over 15 years of experience and proven success in the sales and management. 15 years of Consultative Selling experience with proven ability to successfully articulate and build value in the context of the clients business needs, challenges and industry drivers. Extensive experience in developing aggressive new client acquisition plans to quickly secure long-term contracts and re-occurring revenues.

Skills
  • Business development expertise
  • Revenue generation
  • Project management
  • Excellent customer service 
  • Project management

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  • Documentation
  • Relationship management
  • Verbal/written communication
  • Team Management
  • Excellent Communicator

​​

Work History
Branch Manager, 04/2015 to Current
ADECCO STAFFINGGARDEN GROVE, CA
  • Oversee and Manage the Orange County, Garden Grove office. 
  • Development and maintenance of branch accounts, overseeing P&L's, managing a staff of in-house recruiters and achieving both individual and branch new business quotas.
  • Over Achievement of individual and branch annual sales quota of 1.2M by 32% within first 10 months of employment.
  • Increased gross margins by 3% and profits to a record 30% by reengineering business and marketing plan for branch to better focus on high margin services.
  • Forecast local branch growth, develop attractive cost models, and deliver total service solutions aligned with clients strategic business objectives.
  • Managing budgets, allocating branch funds, and defining financial objectives.
  • Drafting forecasts and business plans, as well as organizing marketing activities and events for the branch.
Business Development Manager, 04/2011 to 04/2015
LABOR READY STAFFINGCOSTA MESA, CA
  • Consistent overachievement in new business revenues.- Surpassed annual sales target of 2.4M, four consecutive years; over 10% (2011-2012) and over 20% (2012-2015).
  • Exceeded sales revenue quotas by developing targeted lead generation strategies, Analyzing industry trends and creating customized marketing plans to acquire new business accounts.
  • Identified and qualified sales opportunities by providing a consultative and value-added approach to develop relationships.
  • Coordinated with the Recruiting & Fulfillment Team to onboard new clients
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Created alternative business plans to improve customer relationships.
Commercial Sales Manager, 02/2008 to 04/2011
NATIONAL EQUIPMENT & SERVICES CORPORATIONIRVINE, CA
  • Increased annual sales target of 1.6M by 20% (2008-2009) and 33% (2009-2011).
  • Acted as a Subject Matter Expert and advisor in the commercial installation market to develop deep consultative credibility with target accounts.
  • Supported the sales team in writing proposals and closing contracts.
  • Presented customized value proportions and proposals to C-level Decision makers(Door installation, Doc Levelers, corporate contractor repairs) to create new business opportunities. 
  • Developed quarterly and annual sales department budgets and approved all sales staff budget expenditures. 
  • Trained all incoming sales team members.
Sales Manager, 01/2008 to 01/2009
EZ MORTGAGE FUNDINGTUSTIN, CA
  • Utilized Consultative sales approach in working with mortgage brokers and real estate agents and acted as a lead generator for real estate and residential mortgage industry. 
  • Met and exceeded monthly sales quota goals between $25,000 and $40,000 in gross revenue.
  • Supervised a sales force of 23 sales associates.
  • Originated new monthly accounts and maintained existing client base revenue; totals between $20,000 and $40,000 per month. 
  • Reviewed operational records and reports to project sales and determine profitability.
Sales Consultant, 12/2004 to 01/2006
AMERIQUEST MORTGAGEORANGE, CA
  • Originated mortgages for home purchases, refinance and new home construction.
  • Solidified contacts with local realtors and financial advisors, and met all potential borrowers.
  • Reviewed and analyzed loan transaction packages for preliminary approval in accordance with bank guidelines.
  • Assembled all required documentation for processing and underwriting on each transaction.
Sales Manager, 11/2001 to 11/2004
BALLY TOTAL FITNESSLONG BEACH, CA
  • Develop, manage, and motivate a team of 10-12 sales associates to reach their sales goals.
  • Cold calling potential members in pursuit of purchasing a new membership (75-100 calls daily).
  • Increased monthly club target of 300,000 by 25%.
  • Exceeded personal sales target of 45,000 each month by 20%.
Education
Communications Specialist UNITED STATES NAVY - 8 years

Process: Current
UNIVERSITY OF PHOENIX - CA
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Professional Summary

Vibrant [Job Title] highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering [Number] years of experience in [Type] foodservice environments. Commended for multitasking abilities and providing top-notch service to [Number] customers daily.



Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team.

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.




Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. 



Client-focused Sales Representative with [Number] years of providing solutions to customers. Solid understanding of [Systems and program areas].

Skills
  • Excellent communication skills
  • Strong work ethic
  • Customer-oriented
  • Skilled problem solver
  • Active listening skills
  • Customer service-oriented
  • Technical aptitude
  • Natural leader
  • Basic administrative knowledge
  • Retail sales
  • telemarketing sales
  • Positive and friendly
  • Exceptional time management skills
  • Planning and organization
Work History
06/2010 to Current
Sales And Support Generalist Victoria's Secret Baltimore, MD

transferred from Victorias 

  • promoted to seasonal/holiday cashwrap manager for the 2011 holiday year and 2015 holiday year.
  • Devised and executed business initiative to re-brand the department to improve key performance metrics for customer satisfaction and sales.
  • Followed latest market trends to help optimize seasonal buys and boost sales.
  • Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
  • Educated associates on market trends and stayed up-to-date on forecasts and [Industry] news. 
  • Educated customers on different products and product care.
  • Accepted and processed returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases, to boost revenue.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Provided repeat customers with exceptional care and attention to maintain long-term loyalty.
  • Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
  • Managed customer cash and credit card transactions using company point of sale system.
  • Answered questions regarding store policies and merchandise.
  • Maintained adherence to all company protocols.
  • Sourced hard to find items at other store locations to meet customer needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Proposed, developed and implemented innovative marketing ideas to drive customer engagement, move product and boost bottom-line profitability.
  • Cultivated a loyal customer base, resulting in a high level of repeat and referral business.
  • Applied security and loss prevention training toward recognizing risks and helping to alleviate store theft.
05/2014 to 11/2018
Skincare Consultant Sephora USA Inc. San Diego, CA
  • Demonstrate  Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative
  • Transferred from Sephora USA in Towson Town Center Mall  Baltimore, MD in January,  2016 to Sephora USA, INC in Fashion Valley Mall in San Diego, CA.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Provide client touch-ups, skin consultations, and makeovers as required
  • Assist in other areas of the store if requested/necessary, such as the cashwrap  and the beauty studio
  • Participate in operations activities such as: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Ensure continued product training plans are met so you remain an expert in beauty trends, application, and special events within the store
  • Followed the pre-assigned opening and closing procedures for each spa station.
07/2009 to 01/2013
Assistant Manager Bakers Shoes Baltimore, MD
  •  Promoted from sales associate to assistant manager after a year in a half.          
  • Recruited, interviewed and hired individuals bringing passion and dedication to positions.
  • demonstrated hands-on assistance to customers to offer support and stay current on preferences and buying habits.
  • Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
  • Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
  • Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor. 
  • Increased operational efficiency by training staff on best practices and protocols.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. 
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Created detailed spreadsheets that provided the goal for the day and daily promotions  for associates to review to support sales campaigns everyday.
Education
2014
Associates Degree: General Studies
Community College Of Baltimore County, Essex MD , USA - 7201 Rossville Boulevard Baltimore, MD
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Summary

Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying customer experience. Personable and dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Skills and Accomplishments

Mentored three new Stock and sales associates.

Received “exceeds expectations” ratings on performance reviews from customers.

  • Promoted to [Job Title] after [Number] months of employment.
Highlights
  • Cash handling accuracy
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Personnel training and development
  • Strong communication skills
  • Flexible schedule
  • Superb professional
Experience
09/2016 - Current Stock Associate/Shipper Receiver west elm | Miami, FL Mark clearance products with updated price tags.
Inform customers about all product lines and services offered by the company.
Demonstrate that customers come first by serving them with a sense of urgency.
Maintain visually appealing and effective displays for the entire store.
Process shipments and maintained organized stock shelves.
Placed special merchandise orders for customers.
Complete floor replenishment to guarantee size availability and promote customer satisfaction.
Resolve customer problems by investigating issues, answering questions and building rapport.
Verify that all merchandising standards were maintained on a daily basis.
Keep the showroom clean and maintained neat, orderly product displays.
04/2016 - 09/2016 Ikea Temporary contract CareersUSA | Doral, FL
Processed shipments and maintained organized stock shelves.

Opened and closed the store, which included recovery and returns where I had to clean, destroy damaged items, organize damages, build floor displays, and dispose of trash.
01/2016 - 05/2016 Crew Member Little Ceasars | Pembroke Pines, Florida

Opened and closed the store, which included counting cash drawers and restocking. Exceeded personal sales goals of 800 pizzas per day. Kept current on market and product to effectively answer customer questions. . Offered exceptional customer service to differentiate and promote the company brand. Maintained visually appealing and effective cleanliness for the entire store.

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Professional Profile

Decorated United States Marine Corps Veteran with previous government contracting experience seeking employment with Unmanned Aerial Systems either CONUS or deployed, in a testing or operating capacity.

Qualifications
  • Excellent communication skills
  • Surveillance experience
  • Goal-oriented
  • Piccolo Command Center Certified
  • Time management ability
  • Effective team player
  • Fixed wing/rotary wing UAS experience
  • Mathematical aptitude
Experience
Heron Operator 08/2019 to Current Delmar Aerospace Henderson, NV
  • Wrote policy and procedure for unmanned flight operations.
  • Created support documents for flight manuals.
  • Built company Risk Assessment Program
UAV Operator 10/2018 to 08/2019 PAE ISR Pendleton, OR
  • Acted as Pilot in Command for flight operations with the Resolute Eagle for 50 hours
  • Performed maintenance for fixed wing and VTOL configurations of the aircraft
  • Helped to create battery maintenance and operations procedures
  • Performed duties as operator for engineering and test flights
  • Assisted in crew management and supervision during flight and maintenance operations
  • Contributed to the creation of the operations checklist for the Resolute Eagle
Plumber 04/2017 to 10/2018 Master Tech LLC Raritan, NJ
  • Ran flexible, metal, and PVC pipe in commercial and residential capacities
  • Worked with customers in order to understand needs and provide plumbing expertise
  • Adhered to established safety practices for work behaviors and equipment operation
Sales Consultant 07/2016 to 04/2017 Best Buy Bridgewater, New Jersey
  • Met incoming customers and provided immediate assistance
  • Worked flexible schedule to accommodate changing customer levels
Flight crew member 04/2015 to 06/2016 Textron Systems Taji, Iraq
  • Conducted Reconnaissance, Surveillance, and target acquisition missions with the RQ-7b in support of American forces
  • Acted in supervisory role of Shift Lead to ensure accurate flight timelines and general oversight of operations
  • Successfully flew over 120 combat sorties for a total of 850 flight hours
  • Oversaw over 120 combat sorties as Mission commander, coordinating with intelligence assets, battle captains, and air traffic controlling agencies
Server 01/2015 to 03/2015 Seasons 52 Princeton, NJ
  • Provided relaxed and comfortable dining experience for guests
  • Performed daily set up and tear down of service areas
  • Listened to customer needs and preferences to provide accurate advice
  • Worked flexible schedule to accommodate changing customer levels
UAV Operator 08/2008 to 08/2013 United States Marine Corps Twentynine Palms, CA
  • Acted as Non Commissioned Officer In Command of flight operations
  • Coordinated annual rifle and pistol ranges for 230 Marines
  • Conducted over watch for Special Operations Command in Helmand Province in Afghanistan during Operation Enduring Freedom
  • Flew over 500 combat hours with the RQ-7b
  • Operated the K-1200 KMAX for 150 hours
  • Managed KMAX flight operations at spoke site for 180 days
Education
Associate of Science - In progress: Criminal Justice Expected in 2021 Arizona State University, Tempe Campus Online, United States
  • Attending Criminal Justice courses online
High School Diploma: General Education Hillsborough High School Hillsborough, NJ, United States