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Professional Summary
Goal oriented, compassionate individual who has demonstrated by her previous work ethics, that she is a hard worker and provides high standards of care to any type of patient. With nearly 6 years of hospital experience doing CNA work, there have been many situations and learning experiences. Perseverance and continually learning have been the key to taking care of the patients. Special training has also opened the window to drawing labs and providing phlebotomy services to speed up the care of the hospitalized patient. 
Skills
  • Goal-oriented
  • People-oriented
  • Detail-oriented
  • Diabetes, Hospice, Heart failure and Stroke Patient Care
  • Professional bedside manner
  • CPR certification
  • Culturally competent care
  • Venipuncture/blood draw experience
  • Patient/family focused
Work History
Penn State Health St. Joseph Medical Center CNA | Reading, PA | Current
  • Member in good standing with Nurse Aide Registry.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained a clean, healthy and safe environment.
  • Tested and recorded blood glucose levels.
  • Provided pre- and post-operative care.
  • Followed safe lifting techniques as per policy.
  • Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Reported any unusual circumstances or changes in the patients' condition to the Nurse. 
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Provided a comforting and soothing environment.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. 
  • Documents objective data and routine aspects of patient care.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Assisted with patient transfer and ambulation.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws,  and EKGs.
YMCA Child Caregiver | Sinking Spring, PA | March 2010 - Current
  • Closely monitored children's play activities to verify safety.
  • Established and maintained a safe play environment for the children.
  • Engaged with children on an individual basis to build positive relationships with them.
  • Communicated with parents about daily activities and behaviors.
Susquehanna Bank Bank Teller | Wyomissing, PA | January 2005 - November 2007
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Organized, stocked and maintained the teller window area.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Education
Associate of Applied Science Nursing Pennsylvania College of Health Sciences 850 Greenfield Rd, Lancaster, PA 17601 | 2018
  • Will graduate May 2018 with an Associate's Degree and the ability to sit for the NCLEX exam for an RN license
  • ​Graduates with 300 hours of clinical time spent in Medical/surgical, CCU, Mental Health, Pediatrics and Maternity​


Nursing Reading Area Community College Reading, PA
High School Diploma Wilson High School Reading, PA | 2004
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Objective

My objective is to gain more experience in customer service. I feel that due to my flexibility time wise, that I would be a great asset to the team. Improve on my sales results. I'll make your job easier not harder.

Experience
Jewel Osco | Chicago, IL Cashier 04/2019 - Current
  • Helped customers find specific products, answering questions and offering advice
  • Inspected items for damage and reported issues to supervisor to return resalable merchandise and obtain replacements for customers
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Troubleshoot and resolved issues with cash registers, card scanners and printers
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Properly verified customer identification for alcohol or tobacco purchases
Express Factory Outlet | Norridge, IL Sales Associate 02/2019 - Current
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Negotiated and closed deals with minimal oversight
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Educated customers on product and service offerings
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
Mariano's | Chicago, IL Cashier 06/2018 - 01/2019
  • Making the front store more organized
  • Announcing whenever we had donations
  • Cleaning the storage room
  • Making the job easier for the leads
  • Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues
  • Picked up shifts on my days off
Fresh Farms Niles | Niles, IL Bagger Cashier 02/2018 - 04/2018
  • Greeted the customers
  • Gathered and emptied trash and recycling bins.
  • Help other coworkers with their codes
  • Wrapped up coupons to give out to customers
  • Notified managers about needed repairs and over produce
Languages
  • American English 
  • Spanish -Advance
Education
Pathway In Education Avon dale | | Chicago, Illinois, United States Currently in General High School Studies 2019
Skills
  • Ability to work on teams
  • Great communication skills
  • Positive attitude
  • Dependable
  • Responsible
  • Quick learner
  • Energetic
  • Fast pace worker
  • Quick on feet
  • Team player
  • Multi-task
  • Memorable
  • Optimistic
  • Hardworking
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Professional Summary
Motivated professional looking to earn a position with potential for career advancement that enables me to use my educational background, extensive administrative skills and ability to adapt to any environment. Obtains strong passion for helping patients and commitment to creating a satisfying experience.
Skills
  • Proficient to type 50 wpm.
  • Prioritizes work effectively and manages time efficiently.
  • Able to complete tasks with little to no supervision.
  • Skilled at remaining calm under pressure and quickly responding to all emergency situations.
  • Reliable professional who quickly learns and masters new skills.
Work History
Bank Teller Aug 2017 - Current
Georgia's Own Credit Union Tucker , GA
  • Accurately processed customer transactions, including deposits, withdrawals, money orders and checks.
  • Organized, stocked and maintained the teller window area.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Created member account profiles on credit union online banking program.
  • Collected member loan payments.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Operations Specialist Aug 2016 - Feb 2017
Georgia United Credit Union Duluth, Ga


  • Extensive software skills as well as internet research abilities and strong communication skills.
  • Opens and closes workstation and computer terminal daily in accordance with credit union procedures.
  • Process transactions and accurately balances cash and non-cash transactions at the end of each work day.
  • Responds to incoming and outgoing calls via multi-line telephone system.
  • Provides members with exceptional service and build rapport with every interaction to maintain member loyalty.
  • Completes general office duties including scanning, filing, sorting, faxing, etc.
  • Maintains the privacy of member account information.
  • Obtains member account authorization required by credit union procedures for release of information concerning their accounts.
  • Promote and establish a strong and positive work environment and productive work relationships.
Bank Teller Apr 2014 - May 2016
Wells Fargo Stone Mountain, Ga
  • Completed general office duties; filing, billing, copying, faxing, customer service and scheduling appointments.
  • Provided customers with superb customer service at every interaction.
  • Accurately processed customer transactions such as deposits, withdrawals and transfers.
  • Responded to incoming and outgoing calls via multi-line telephone system.
  • Capable of handling stress in an emergency situation.
  • Responsible for handling large amounts of cash and balancing cash drawer daily.
  • Ability to uncover customer needs beyond the immediate transaction.
  • Acknowledged and resolved customer complaints, questions, and concerns.
  • Coordinated daily cash reconciliation at a high-volume location.
Education
Bachelor of Science: Nursing 2020
Georgia Gwinnett College Lawrenceville, GA
Certifications
  • Certified Medical Assistant (NHA)
  • Certified Phlebotomist (NHA)
  • Certified EKG Technician (NHA)
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Career Objectives

Financial Economics graduate seeking a licensed banking role. Relevant experience includes financial data analysis with MS Excel gained through previous internships and coursework, financial statement and cash flow analysis gained through Finance coursework, and knowledge of retail banking and financial products gained through industry experience.

Education
Bachelor of Science: Economics, May 2019
Washington State University - Pullman, WA
  • Emphasis in Financial Markets
  • 3.6 GPA
Professional Experience
Financial Operations Intern, 05/2018 to 08/2018
BoeingRenton, WA
  • Manipulated historical standard parts data to do year-over-year cost forecast analysis by calculating variances and analyzing trends to project future numbers to reduce costs over a five-year period utilizing MS Excel.
  • Reported and analyzed supply chain inventory trends  on a daily basis to help foresee future inventory levels.
  • Managed inventory project to maximize utility inventory on site by organizing and analyzing lists of over 800 assets.
  • Acted as finance focal and worked with an estimating model to analyze historical trends to reduce part shortages.
Retail Banking Intern, 05/2017 to 08/2017
KeyBankSeattle, WA
  • Analyzed client accounts/relations to identify financial products that would help clients meet their financial goals, with referral rate of 60% and closing rate of 95%.
  • Managed risk daily by analyzing client financial accounts to avoid cashing fraudulent checks with 0% defect rate. 
  • Received eight straight perfect 10/10 client satisfaction survey scores. 
  • Performed client financial transactions with 99% accuracy rate.
Lead Bank Teller, 01/2015 to 01/2016
ChaseKent, WA
  • Demonstrated leadership skills by managing a group of 5 part-time tellers; responsibilities included designing flexible work schedules, weekly coaching on sales goals, audit of cash boxes, and more.
  • Managed high volume of monetary transactions with a transaction defect rate of under 1%.
  • Top ranked teller in the district for sales for 3 consecutive quarters; 11% growth month-over-month.
Other Skills/Experience
  • Assessed company credit-worthiness by dissecting and analyzing company balance sheets, statement of cash-flows, and P/L statements within their 10Ks using metrics such as Expected Loss and Economic Capital.
  • Analyzed financial statements in finance courses and calculated financial ratios to determine investment opportunity in corporations using multiple methods including NPV, IRR, payback period method, profitability index method, etc.
  • Successfully completed DAT205x (Intro to Data Analysis Using Excel) course with a passing score of 90% and received a professional certificate from Microsoft. Learned to extrapolate data from tables to create pivots, charts, analyze trends compare year over year, reporting of hierarchical data, etc.
  • Invested personal capital in equity markets through buy/sell strategies leading to designing and implementing models using technical and financial statement analysis to grow investment portfolio by 06% month-over-month in 2018.