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Receptionist and Administrative Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. U.S. Army Veteran.

  • Customer Service
  • Data Entry
  • Security Guidelines
  • Adobe Suite
  • Microsoft Word, Excel, Power Point, Access, and Outlook
  • Dependable
  • Professional
  • Cultural Diverse
  • Resourceful
  • Patient
  • Quick Learning
Bookstore Clerk
August 2014 to September 2014
FOLLETTE CORPORATION Viterbo Univeristy & The University Of Wisconsin-La Crosse - La Crosse, WI
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Book Department Manager
September 2009 to December 2009
  • Managed team of two of professionals.
  • Organized, Sorted & Rotated Books Through The Store.
Office Assistant
September 2008 to June 2009
  • Verified details of transactions, including funds received and total account balances.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Verified that information in the computer system was up-to-date and accurate.
Enrollment Officer, Office Administrator
May 2005 to July 2007
SIMPLIFIED STAFFING, Madison Area Technical College - Madison, WI
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Opened and assigned new client accounts.
  • Planned, directed and monitored regulatory operations.
  • Ensured exceptional client service and quality product offerings.
Archiver, Administrative Graduate Assistant
September 2000 to June 2004
  • Managed Archive Project, Processed Requisitions, Travel Expense Reports and Department Note Pass Responsibilities.
Warrant Officer Candidate
August 1986 to March 1988
UNITED STATES ARMY, Fort Rucker - Daleville, AL
  • Completed Warrant Officer Entry Course, Completed 180 Hours Of Flight Training-- Honorable Discharge.
Bachelor of Science Degree : Pre-Law, 1996 University Of Wisconsin-LaCrosse - LaCrosse, WI
Master of Arts : International Relations University Wisconsin - Madison - 2002 to 2003 - Madison, OH
  • Completed Vietnamese Foreign Language I & II, History of Southeast Asia, Vietnam Wars, International Development.
Master of Arts : History Ohio State University - 2005 to 2006 - Columbus, OH
  • Completed two independent study courses
Master of Arts : International Relations Texas A&M - 2007 to 2009 - College Station, OH
  • Completed Intelligence in International Affairs, Global Terrorism, and Diplomatic International Relations courses
  • Sports, Giving Back to the Community, Volunteering, Cultural Diversity through Acceptance
Additional Information
  • Awards & Recognition: President Of Arete' Honors Organization Multiple Deans and List Acknowledgments
  • Volunteer Activities: YMCA Sports Coach, Multiple Projects With Faith Community Activities Salvation Army Holiday Bell Fundraising Duties, Family First Community Pantry Assistance

•Teamwork, Decision-making, Communication, Planning and prioritizing, Research skills, Cultural Sensativity