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Career Overview

Versatile sales and services professional with a strong emphasis on efficiency and safety. Skilled in planning, executing builds, and following schematics. Proficient with various pneumatic and hydraulic tools.

Core Strengths
  • Supervisory and training
  • Strong lead development skills
  • Project management
  • Proficient use of industrial equipment
  • Emphasis on safety and safety equipment
  • Friendly and hardworking
  • Strong work ethic
  • Creative problem solving
Accomplishments

29 awards for outstanding performance

Work Experience
08/2015 to Current
Route Sales Representative Frito-Lay Everett, WA

Lifting, squatting, and reaching overhead while wearing appropriate protective clothing and equipment determined by the task I was performing. Constantly inspecting my work for quality. Proposed and implemented ideas to ensure efficiency across the territory. Train and guide associates in proper body mechanics while crouching, kneeling, lifting, and squatting. Utilize a DOT regulated vehicle to provide products to clients. Smith systems certified for DOT regulated vehicles. Finger manipulation through keyboarding. Lift and carry over 35 pounds daily. Work in confined spaces while kneeling, crawling, and laying on my side. Depending on the account, it would be common to handle product, reaching overhead, bending at the waist, rotating my head and neck to constantly be aware of my surroundings. Standing and walking (up to ten miles) for over 8 hours a day while servicing accounts.

10/2009 to 08/2015
Assistant Manager Quality Food Center Bellevue, WA

Worked with senior management on daily basis to achieve optimal merchandising standards while driving sales. Responsible for training new hires in several different departments. Lift and carry over 35 pounds correctly. Use of tools, equipment (lift trucks and power jacks), safety, and safety equipment. Operate mechanical lifts such as snorkel lifts, scissor lifts, and ladders. Climbing and balancing on stairs, ladders, and inclined surfaces. Finger manipulation via keyboarding and use of SPA unit. Reading from a computer screen, printed drawings, and documents to ensure company standards and compliance.

02/2005 to 10/2007
Core Manager Perkins Pacific Ridgefield, WA

Responsible for all transmission and engine cores sent by customers for remanufacturing. Use of various tools such as a rivet gun, bucking bar, screwdrivers, power screw driver, c-sqeeze, ratchet wrench, nut runner, and various other hand tools to disassemble and inspect transmission and engine cores. Visually inspected for damage, recording via computer in a production environment and store appropriately after preparing parts with chemical solvents, sealants, coatings, primers, adhesives, paints and special finishes. Use of mechanical lifts, ladders, snorkel, and scissor lifts. Familiar with high impact vibratory tools in assisting the machine shop.

Educational Background
Business Concordia University Portland, OR, USA

Course work in business administration and organizational development. Attended August 2003 - May 2005 and September 2007 - September 2009

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Professional Summary
Motivated customer service representative with over four years of sales and customer service experience in a fast-paced, high call volume environment. Personable and professional under pressure. 
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Multi-line phone talent
  • Mediation capability
  • POS systems expert
  • Trusted key holder
  • MS Windows proficient
  • Strong client relations
Work History
Manager 08/2014 to Current
Firehouse Gym Calhoun, GA
  • Carefully interviewed, selected, trained and supervised staff.
  • Interacted positively with customers while promoting facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional customer service.
  • Led and directed team members on effective methods, operations and procedures.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
Server 04/2017 to 06/2017
Duke's Wings & Seafood Adairsville, GA
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
High School Diploma 2011 Gordon Central High School - Calhoun, GA
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Experience
Customer Service Specialist Aug 2019 to Current
Home Depot Austin, TX
  • Train, support and guide new associates on various computer programs, best practices, de-escalation with clients, general administration
  • Spearhead visual merchandising projects as needed
Manager Jan 2017 to Jul 2019
Saks OFF 5TH Austin, TX
  • Encourage and coach both new and seasoned employees on best practices for customer service and efficient project execution
  • Attend to the necessary administration including daily planning for maximum productivity
  • Maintain presence on sales floor to role model and set expectations of service for all employees
Office Manager & Service Manager Feb 2015 to Dec 2017
Gage Furniture Austin, TX
  • Manage all administration including financing resulting in maximum efficiency in all departments
  • Lead visual merchandising projects that stimulate accessory sales
  • Buy and refresh stock weekly and incorporate new product on a seasonal basis
  • Operate service department by utilizing exemplary customer service and creative problem-solving that ensures client satisfaction and a returning customer base for the store
Assistant Manager/Visual Merchandiser Feb 2014 to Feb 2015
United Apparel Liquidators Austin, TX
  • Supervise and support sales associates to drive sales and deliver an enjoyable and comprehensive styling experience for clients
  • Plan and execute weekly and monthly refreshment of store fixtures, vignettes and clothing displays that escalate sales of highlighted items
Assistant Manager/Visual Merchandiser Oct 2012 to Jan 2014
Arabic Bazaar Austin, TX
  • Run the store in its entirety during the frequent absence of Store Manager and Owner for inventory trips
  • Plan and execute new floor plan layout for location move
Senior Buyer & Assistant Manager May 2010 to Sep 2012
Movin' Easy Dancewear Austin, TX
  • Raised revenue 10% within first year by implementing carefully curated basics along with newer lines for specific body types and fashion, impulse items
  • Conduct pointe shoe fittings and manage all custom special orders and daily administrative tasks
Education and Training
Art History/Spanish 2007 Southwestern University
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Summary

Motivated Compliance Auditor with 3 years of  Quality Assurance. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Skills
  • Microsoft Office Word, Excel , PowerPoint
  • Results-Oriented
  • Time Management
  • Exceptional relationship development skills and interpersonal skills.


  • Financial reports, insurance, policies, processes, producing, proposals, strategy
  • Negotiations/review/drafting
  • Contract auditing
  • Client-focused
  • Strong analytical and problem solving.
Experience
CAI Insurance Agency, Inc. | Cincinnati, OH SBU Account Manager 05/2017 - 09/2018
  • Met with clients to develop employee cost-sharing strategies.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Performed technical analysis of group insurance contracts and financial arrangements.
  • Retained and ensured proper handling and care for more than 300 existing client accounts, while earning additional groups from referrals of existing clients.
Cornerstone Brokerage Insurance Agency | Cincinnati, Ohio Account Manager 10/2015 - 06/2017
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Completed all company insurance renewals including 125 Cafeteria Plans, POP, Group Health benefits through strategic analysis, COBRA and maintained Compliance issues.
Cornerstone Broker Insurance Agency | Cincinnati, OH Client Relationship Manager 06/2014 - 10/2015
  • Successfully led key projects which resulted in over $35K in revenue from missed commissions within the first 90 days of employment.
  • Prepared correspondence, accounting, and financial documents for analysis.
  •  Successfully placed Life insurance cases that were declined and moved to a more suitable carrier through negotiations, thereby securing coverage to our clients.  
     
Ash Brokerage Corporation | Sharonville, OH Case Manager 09/2007 - 06/2009
  •  Managed an average of 220 cases with an 85% placement ratio for high producing agents producing annual revenue of $13.8M.
  • Served as a liaison between high producing agents/brokers, marketing, commissions, underwriters, and carriers to place life, LTC and Disability insurance policies. 
  • Evaluated, authorized, and recommended options for plan changes to brokers on contract submissions based on financial and medical information received.
Education and Training
Xavier University | | Cincinnati, OH, United States Associates Degree in Business Management, Accounting 3/2004 Health, Life & AD&D Licensed, LTC, Disability and Annuity - AAPA (LOMA) certified. CBC