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Professional Summary

Doctor of Business Administration candidate specializing in program evaluation, analysis and management. Experienced in leading and collaborating with diverse international teams, marketing, conflict resolution and data analytic. Proven talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions within multilateral organizations.

Strong background in Youth and Community program development, with managing and creating innovative programs which target youth interest. Creating and presenting Workshops on Career and Academic achievement/planning.

Skills
    Microsoft Office Suite, specialty in Microsoft Word, Excel, PowerPoint and Outlook
  • Staff training/development
  • Employee scheduling
  • Project management
  • Conflict resolution
  • Human resources management
  • Exceptional interpersonal communication
  • Budget development
Work History
Senior Exploring Executive, 06/2014 to Current
 Boys Scouts of America-Greater New York Councils – New York, New York
  • Administrator for 168 Explorers Units-Comprising over 4,800 Youth and 200 Law Enforcement Officers Citywide.
  • Responsible for Training and Assignment of over 200 Police Officers, School Safety Agents and Federal Agents.
  • Direct Manager for subordinate Exploring Executive & Program Specialist.
  • Member of the New York City Law Enforcement Exploring Executive Board and Program Committee.
  • Work in conjunction with NYC Exploring sponsoring agencies such as NYPD, MTA PD, FBI, DEA, U.S.
  • Customs & Border Protection, Amtrak Police, to ensure continued success of their programs.
  • Achieve progress towards specific goals and objectives, which include: program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention.
  • Secure adequate financial support for programs in assigned area.
  • Achieve net income and participation objectives for assigned events and activities in funding ranges of $80,000 to over $110,000.
  • Responsible for expanding the number of specific career focused posts sponsored by businesses, educational organizations, government agencies, and community-based organizations through volunteers.
District Loss Prevention Investigator, 03/2014 to 06/2014
 Great A&P Tea Company – Montvale, New Jersey
  • Identify incidents of theft and fraud, reviewing CCTV and exception reports.
  • Conduct store audits on a weekly basis for cash shortage, security incidents, safety awareness, and creating a "Stock Loss Elmination" culture throughout district.
  • Investigate organized retail crime trends throughout district to partner with law enforcement and other retailers for apprehension and information sharing network.
  • Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
  • Organized and executed 8 undercover surveillance operations using electronic recording equipment.
Senior Target Protection Specialist, 09/2012 to 03/2014
 Target Corporation – New York
  • Create and help develop store crowd management plans, employee safe and secure plans.
  • Shortage action plans and high security inventory item counts.
  • Conduct preliminary investigations and follow-up investigations into theft and fraud matters for external and internal matters.
  • Installed & conducted movement of Store IP Security Cameras (PTV, Still,& Covert).
  • Develop a rapport with guest and team members to develop and maintain a safe and secure environment using store patrols and mobile exterior security patrols as well as informational interviews.
Chief Of Explorers- Commanding Officer, 01/2007 to 12/2013
 New York City Police Department – Brooklyn, New York


  • Head Leadership for over 3,500 NYC explorers including 8 direct subordinate explorer chiefs.
  • Developed, implement career, academic and program training publications, and programs for youth development.
  • Plan and coordinate trips and community service projects with other law enforcement agencies, along with other community partners.
  • Assist in the coordination and execution of the annual Law Enforcement Exploring Leadership Academy.
  • Developed new explorer orientation and training sessions.
Box Office Manager, 04/2009 to 07/2012
 National Amusements- Multiplex Cinemas – Valley Stream, New York
  • Theater Box Office manager immediately supervising 10 cashiers and manager on duty during shift for up to thirty employees.
Cashier Scheduling Manager & Theater Safe manager, Delete – Delete
  • Created a welcoming and guest friendly environment for all guest and employees by addressing concerns for service complaints, safety & cleanliness along with overall movie going experience.
  • Assisted in Weekly and Daily Concession Counts and Food Service Production.
  • Developed cashier weekly schedule, a cashier-training program along with a new hire/orientation program.
Education
Master of Science: Public Administration, Current
 Marist College - Poughkeepsie, New York
Coursework in Leadership, Power and Influence; Negotiations and Conflict Management; Ethical Management of Organizations; Public Budgeting.: Delete - Delete

B.S: Security Systems, 2013
 State University of New York, Farmingdale State College - Farmingdale, New York
 Criminal Justice- Security Systems
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Professional Summary
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills. Seeking Office Manager position in the haunting industry.
Skills
  • Organization & planning
  • Customer service-oriented
  • Accurate and detailed
  • Works well under pressure
  • Accounting processes
  • Employee hiring, training and development
  • Exceptional interpersonal communication
  • Employee scheduling
  • Leadership experience
  • Decision-making ability
  • Clear communication skills
  • Excellent multi-tasking ability
  • Flexible
  • Travel administration
  • Advanced clerical knowledge
  • Conflict resolution
  • Budget development
Work History
06/2012 to Current
Board member, Co-Op Coordinator Common Ground Homeschoolers – Dallas, Texas
  • Supervises 9 program staff members.
  • Manages up to 50 volunteers
  • Facility management
  • Plans and coordinates logistics and materials for board meetings, leadership meetings and events.
  • Manages office supplies, organization and upkeep.
  • Assists with event planning
  • Develops and rolls out new policies.
  • Maintains integrity of general ledger, including the chart of accounts.
  • Created standard operating procedures.
  • Optimizes service procedures to increase customer satisfaction.
  • Maintains computer and physical filing systems.
  • Handles incoming business and client requests for information.
  • Coordinated and managed schedules.
10/1999 to 05/2006
Teacher Dallas Independent School District – Dallas, Texas
  • On short or no notice managed classrooms of 30 to 100 students during the absence of their teachers.
  • Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
  • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Dallas Independent School District regulations and Board of Education goals.
  • Consistently received positive teacher evaluations from students and administration
  • Met with parents to resolve conflicting educational priorities and issues.
  • Operated Field day for children aged 5 to 13 years old and handled all aspects of planning curriculum and activities.
  • Drafted lesson plans and submitted them for review and feedback in a timely manner.
  • Preserved the confidentiality of student records and information at all times.
  • Took part in professional organizations and continuing education courses.
  • Maintained a set budget, including purchase orders
08/1996 to 03/1999
Box office Manager Abilene Christian University – Abilene, TX
  • Developed and maintained a relationship with the VIP's
  • Managed the cash drawers and deposits
  • Initiated roll-out of new ticketing software solution for sales reporting.
  • Hired and trained staff
  • Managed payroll 
  • Conducted periodic reconciliations of all accounts to ensure accuracy
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Effective liaison between customers and internal departments.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Maintained accurate records of past due customer account activity.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
  • Maintained internal control and processes for payroll 
  • Pulled internal reports as requested (salaries, bonuses, hours worked).
1992 to 1996
Branch Director Boys and Girls Clubs of Abilene – Abilene, TX
  • Supervised team of 12 staff including hiring, training, and disciplinary issues.
  • Assessed employee performance and developed improvement plans.
  • Directed operation and maintenance of building mechanical and utility systems.
  • Scheduled contractors for projects and distributed work orders.
  • Resolved escalated customer issues in a timely manner.
  • Wrote reports detailing branch activities.
  • Created marketing materials.
  • Met deadlines by proactively managing individual and team tasks.
  • Gathered and reviewed customer feedback to improve operations.
  • Processed accounts payable for 12 employees.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Communicated with customers to identify and resolve outstanding payments.
  • Diagnosed mechanical problems and determined the best ways to correct them.
  • Followed routine and preventative maintenance checklists.
  • Documented all maintenance and repairs.
Education
Bachelor of Science: Education1992 Abilene Christian University - Abilene, Texas
Current
Master of Science: Accounting
 University of Phoenix - Dallas, Texas

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