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Accomplishments
  • Millenium Club (2018)
  • Winners Circle (2015)
  • 138% to Quota YTD
Professional Summary

For the position of the Northwest, Ohio Major Account Manager, I will bring a hardworking, results-driven, successful persona to the role. My experience with major accounts across all verticals, developing relationships, and selling Verizon's entire portfolio of services will play a large part in my success in the position.

Skills
  • Strategic account management
  • Relationship building
  • B2B sales
  • Sales forecasting
  • Organized
  • Detail-oriented
Work History
Business Account Manager, 11/2017 to Current
VerizonColumbus, Ohio
  • Strategically managed  hundreds of accounts across from all different verticals 
  • Negotiated essential contract terms such as price,  volume and application on behalf of clients.
  • Maintained a clean funnel while continuously updating my forecast
  • Over 130% to quota in 2018 (Millenium Club) 
Business Account Specialist, 09/2017 to 11/2017
VerizonHilliard, Ohio
  • Successfully completed B2B training 
  • Sold majority of our product offerings (Fleet, MDM, Tabs, One talk, Etc)
  • Successfully maintained and updated funnel  
  • Saved 271 lines from switching to Sprint

  

Solutions Manager, 08/2015 to 09/2017
Verizon WirelessUpper Arlington, Ohio
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints. Interviewed job candidates and made hiring decisions
  • Hired, trained and evaluated personnel in sales
  • Led sales calls with team members to establish sales and customer retention goals
  • Store led district in KPIs in 10 out of 12 months in 2016
Solutions Specialist, 10/2013 to 08/2015
Verizon WirelessUpper Arlington, Ohio
  • Consistently hit and exceeded sales goals Identified and qualified customer needs, developed sales strategies and negotiated deals further grow my customer base
  • Make 5-10 calls daily to customers for opportunities to grow my personal customer base
  • 170% to quota in 2015 
Education
Associate of Arts: 2017
Ohio State University- Columbus State Community College - Columbus, OH
BBA: Business Administration, 2019
Ohio Dominican University - Columbus, OH
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Executive Profile

An accomplished Sales Leader in Ophthalmic Healthcare(medical device and capital equipment) specializing in developing long-term customer relationships through compelling sales and marketing presentations, superior customer service skills and a powerful dedication to customers needs and business.

Skill Highlights
  • Business Development and driving profitability in B2B environment
  • Strategic consultative and relationship selling
  • Technical and marketing presentations
  • Partnership Marketing
  • Salesforce.com, MS Word, Excel and Outlook proficient
  • New Product release
  • Complex contract negotiations
  • Team building and conflict resolution utilizing strength-based finder concept
  • Customer care specialist
  • Account Management
  • ABO Certified Optician and Speaker
Core Accomplishments
  •  Creator and Project Manager of company strategy to achieve VSP Allied Status under budget and ahead of schedule saving key relationship
  • Created "Perfect Pair" Company-wide sales promotion growing sales of Unity Product by 30%
  • Negotiated complex multi- million dollar contracts with Key Customers 
  • Mentored new team to achieve 100% sales quota in medical equipment
  • Successfully led sales team through 3 company re-organizations.
Professional Experience
Director of Regional Business Development
April 2016 to January 2018
Carl Zeiss Vision San Diego, CA
  • Hired and trained new outside sales team on sales planning, strategy creation and problem solving to reach goals of over $11M in sales
  • Managed 9 person Regional team in successful territory management skills including pipeline management, territory reports and CRM(Salesforce)
  • Responsible for key customer relationships
  • Designed and implemented customer marketing plans
  • Creation, negotiation and closing of multi-year complex customer contracts
  • Implemented new product release and acceptance for key customers
  • Led conflict resolution meetings for key accounts
  • Provided advanced customer training on products, sales maximization and third party proficiency
Director of Customer Enablement and Brand
October 2015 to April 2016
Carl Zeiss Vision San Diego, CA
  • Created and implemented brand strategy
  • Developed commission program
  • Sales forecasting
  • Sales liaison for Global Enablement Team
Business Development Director, Central Division
May 2011 to September 2015
Carl Zeiss Vision San Diego, CA
  • Accountable for $45M Division, including sales and customer relationships (3 Regions)
  • Operations specialist
  • Negotiated and closed several $1M contracts
  • Sales lead for 3rd party initiative
  • Responsible for P&L statement and pricing models
Regional Business Development Manager
May 2004 to April 2011
Carl Zeiss Vision San Diego, CA
  • Junior Leadership Program, 2009
  • Regional Manager of the Year, 2008
  • Managed $14M Region, 6 direct sales reps
  • Consistently met and exceeded sales goals
  • Vendor of the Year, SVS 2007
Corporate Communications Manager
February 1999 to April 2004
Great Lakes Coating Laboratory Troy, Michigan
  • Employee of the Year, 2004
  • Developed and implemented all B2B promotions
  • Managed all marketing activities including web development and collateral materials
  • Consistently exceeded all sales goals
Office Manager
April 1996 to January 1999
Pearle Vision Roseville, Michigan
  • Managed $750K Retail location
  • Increased sales and profit
Education
Bachelor of Science : Business Communications Eastern Michigan University Ypsilanti, Michigan
Certifications
American Board of Opticianry Certified
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Summary
Youth Sports Instructor with years of non-profit program/facility/public school coaching experience.
Skills

  • Program Experience
  • Youth Sports Instructor 
  • Excellent Member Service
  • Organized
 
 
  • AAU Girls Basketball Coach
  • Public School Coaching
  • Fund Raising
 
Experience
Community Engagement Coordinator 04/2019 to Current Golden House Green Bay, WI Part-time outreach position with local domestic violence agency.
Youth & Family Coordinator 05/2017 to 02/2019 GT Bay YMCA Traverse City, Michigan
  • After-School middle school Program; Intramurals
  • Taught “Short Sports” a Program for 3-5 year olds with a different sport each month; had to add an additional session for increased participation.
  • Facilities supervisor of “Youth & Family Center”.
  • Taught “Skills & Drills” to 5-12 year olds; a basketball skills class with short games involved with drills.
  • Supervised youth basketball tournaments, referees.
  • K-Camp Counselor; kindergarten summer camp counselor.
Freshman Head Basketball Coach 06/2016 to 03/2019 Traverse City Central High School Traverse City, MI

  • Developed mentoring program.
  • Wrote and applied for grant to Grand Traverse Regional Foundation for Mentoring Program.
  • Winning seasons (above .500). Player's skills improved over the season. 9 out of 10 players made JV roster.
JV Assistant Coach 06/2015 to 06/2016 Traverse City Central High School Traverse City, MI
8th Grade Girls Basketball Coach 01/2011 to 03/2013 Traverse City East Middle School Traverse City, MI
Head Coach 01/2002 to 03/2006 USA Red Hots (AAU Team) Traverse City, MI Created, directed, administrated, and coached successful girls U-14, U-17 basketball teams in AAU program. 
Project Manager/Co-Owner 10/1990 to 05/2017 Baesch Construction LLC Grawn, MI
Business Manager 11/1991 to 07/2006 Women's Resource Center (domestic violence/sexual assualt agency) Traverse City, MI
  • Property manager for 9 facilities; 3 commercial, 6 residential.
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  • Financial manager for agency.
  • Operations manager for 13 programs within agency.
  • Trained as client advocate for 16 years.
Education
Bachelor of Science: Journalism 1985 Ohio University Athens, OH, USA
First Aid, CPR, AED 2018 American Safety & Health Institute Traverse , MI, United States Expires 9/2019
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Summary

Organized and motivated Senior Property Manager seeking advancement in a versatile, growing and dynamic environment. Seeking the opportunity to apply my forecasting and property analysis abilities to reduce risks and maximize profit over long term period. Producing exceptional customer service with the extraordinary ability to work under pressure complimented by a proven ability to manage others. 


Skills


  • Strong communication, coordinating and analytic skills.
  • Excellent customer relation skills and rapport building
  • Problem solver and detail oriented
  • Ability to increase profit based on cost reduction and avoidance measures
  • Strong managerial abilities, supervised  an immediate team at minimum 4 employees to maximum of  16 employees, depending on size of property.
  • Effectively hiring, terminating, coaching and growing employees to perform at their highest abilities with stern policy enforcement and encouragement.
  • Supervised building improvement from 2013-2017 contributing to 28M in equity.



  • Current building from January 2018 to present contributed to 2.27M in equity.
  • 2017 obtained YTD GPI of 9.2M in the Seattle, WA Market.
  • Accounts payable and receivable professional, ensuring invoices are paid in a timely manner.
  • Researched exemptions, and maintained detailed record keeping to ensure property owner capitalized on all potential avenues for tax exemptions.
  • Completed quarterly site inspections reporting to ownership and lender to ensure all hazards were addressed properly.
  • Proficient in Microsoft Office Suite, Word, Excel & Power Point
  • Market Research and Analysis
  • Excellent outreach skills via multi-marketing outlets
  • Creative and innovated self-starter
Experience
Business Manager 12/2017 to Current Alliance Residential Company Phoenix, AZ
  • Identified financial issues onsite with minimal information, and organized AP/AR processes effectively over 90 day period. 
  • Identified preexisting issues and implemented plan of action to create long term resolutions- targeting proper and qualified demographic, restructuring lease expiration's, consolidating vendors, and restructuring onsite team.
  • Successfully increased reputation score by 3 points.
  • Researched plumbing and electrical issues to identify true capital needs.
  • Facilitated 6 apartment renovations, personally. Identifying vendors, pricing, reevaluating spec, completing spec spread sheet, renovation tracker and and working on ROF's to fit each home. 2 out of the 6 labor was vended out remaining 4 were completed in house.
  • Establishing effective ROI on average 0.09 years, based on well analyzed rent premium.
  • Effectively increased Other Income 32.76% Favorable over budgeted projections.
  • Managed several, simultaneous, onsite capital projects contributing to increase in equity.
  • Continuing to seek personal areas of  educational improvement daily, to contribute to growth for the property, staff and contribute to Alliance as a company.


Business Manager-Commercial Property Manager 06/2017 to 11/2017 Pinnacle Seattle, WA
  • New acquisition takeover, and overcame client redraw from a previous cancellation of contract under a previous manager.
  • Identified East Side PNW GPI trends, and potential Cash out options for small scale ownership firms, looking for potential new build rather than stabilized.
  • Created new budget under short notice and pressure with unfamiliar GL codes upon unexpected property takeover.
  • Trained new Managers, and brand new office/maintenance staff.
  • Reviewed and compiled/negotiated contracts and insurances/ building vendor profiles.
  •  Delegated maintenance schedules, Work Flow Spreadsheets and supervising execution. 
  •  Communicating daily with ownership, meeting all deadlines, reports due daily and all other responsibilities directly given by ownership.
  •  Communicating, invoicing and maintaining commercials clients, meeting all requests promptly. 
  • Responsible for all accounts payable and receivable, managing delinquency and all necessary charges.
  • Facilitated HOA meetings and bill-backs as well as invoicing and communicating with commercial clients.


Sr. Property Manager 09/2013 to 05/2017 Apartment Management Consultants Seattle, WA
  • Examined requirements and implemented company policies, procedures, plans and internal controls to efficiently guide operations.
  • Hired and managed a 12 body staff, trained and assisted new property managers.
  • Oversaw maintenance and extensive renovation projects.
  • Negotiated vendor contracts, obtained and reviewed bids for capital improvements and regular maintenance.
  • Negotiated contracts and leases and successfully maintained occupancy to a steady 95– 100% occupancy.
  • Analyzed property market in Washington, competitive pricing and demographic factors to identify opportunities for occupancy and revenue increase.
  • Administered budgets and analyzed/identified opportunities for reduction in operating costs.
  • Directed resident relations program, to provide quality service and effectively resolved resident concerns.
  • Assisted with due diligence process for company's acquisition of new properties.
  • Prepared monthly variance reports and analyzed monthly and annual budgets.
  • Corrected the deficiency in accordance with budgeted guidelines.
  • Prepared reports by collecting, analyzing, and summarizing data and trends.





Leasing Manager/Marketing Manager 11/2011 to 09/2013 FPI Property Management Redmond, WA
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Monitored and documented all income, including delinquencies.
  • Addressed all inquiries and complaints diligently.
  • Responsible for all administrative and organizational projects.
  • Conducted property advertisements and coordinated events to maximize EGI (Effective Gross Income) and increase resident retention.
  • Increased resident & vendor retention with positive communication.


Education and Training
Associate of Arts: Concentration in Business 2012 Bellevue College Bellevue, WA, United Stated