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Skillful Business Operations Manager resume

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  • Dynamic multi-faceted business manager with 17 years experience offering a rich blend of operations, accounting, administrative and leadership talents
  • Proficient in CDK, Advent, UCS, Microsoft Office Suite, Google Doc and Google Drive
  • Self-directed, extremely motivated and meticulously organized delivering superior performance along with unprecedented employee retention
  • Strong financial planning with emphasis on forecasting and expense control coupled with solid analytical skills
  • Effective and articulate communicator with an innate ability to build quick rapport
  • Proficient mastering complex assignments with precision while meeting deadlines in a fast-paced environment
  • Loyal, hardworking team player possessing a positive presence in the work place
Professional Experience
March 2019 to July 2019
Envision Motors West Covina, California
  • Created internal controls, corrective accounting practices and staff training to accurately report financial position
  • Managed daily cash flow between six entities
  • Negotiated vendor pricing and contracts resulting in cost savings of 35% among key suppliers
  • Coordinated the implementation of company wide 401K plan
  • Reviewed account reconciliations and journal entries, resolving discrepancies for accurate monthly financial statement preparation
Business Manager
June 2017 to March 2019
BMW Motorcycles Of Ventura County Newbury Park, California
  • Responsible for all aspects of accounting operations, including monthly financial statement preparation, payroll, quarterly tax returns, daily cash flow analysis, accounts payable and accounts receivable
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Worked in the capacity of General Manager for a three month period with additional responsibilities of advertising campaigns, inventory, customer relations and social media content
Licensed Esthetician, Owner And Operator
January 2003 to Current
Skin Retreat - a place to relax and enjoy Woodland Hills, California
  • Owner and operator of boutique skin care studio
  • Created warm, personable environment with exceptional customer service
  • Expanded client base through marketing, advertising, networking, local events, appearances and donations
  • Profitable since inception
Business Operations Manager
November 2013 to September 2015
AKS Management Reseda, California
  • Provided full range services to the owner of multiple business ventures including a Meineke Repair Shop, An International Market and a start up branding company
  • Created and implemented effective policies and procedures to streamline work flow
  • Hired and trained administrative support staff of 3
  • Responsible for daily deposits, daily financial position reporting, wire transfers and bank reconciliations
  • Managed cross functional website development team of 4 from conception to completion
  • Led planning and implementation of software for sales integration through various web based channels
Business Manager
September 1990 to January 2003
Keyes Motors Incorporated Van Nuys, California

Keyes European Mercedes 1

Keyes Lexus 1

  • Promoted as Mercedes Benz Business Manager
  • Led and managed accounting and administrative department of 15, including hiring, training, objective setting, mentoring and performance management
  • Developed business office protocols for compliance with state, factory and corporate regulations, policies and procedures
  • Responsible for monthly accounting close and complete financial reporting including timely explanations on account variances
  • Facilitated all aspects of HR for 120 employees, including payroll and employee benefits
  • Reconciled general ledger accounts, bank accounts and vehicle physical inventory
  • Prepared all necessary sales tax returns, payroll tax returns, business tax returns, annual W-2's and 1099's
  • Delivered ongoing support to sales and fixed operations including budgets and forecasting
  • Certified California Notary Public
Contract Processor
July 1988 to September 2000

Keyes Toyota

  • Provided ongoing administrative support to Finance Director
  • Prepared accounting and posted new and used vehicle sales to the general ledger
  • Compiled and submitted paperwork of financed automobile contracts to lien holder banks for funding
  • Responsible for processing, submission, tracking and reconciliation of extended service contracts, vehicle insurance, paint protection, life and disability insurance
  • Managed new and used vehicle physical inventory
  • Executed dealership monthly sales tax return
Volunteer Positions

Newbury Park High School

  • 2016 - 2017 Boys Lacrosse Booster Club Treasurer
  • 2015 - 2016 Boys Lacrosse Booster Club Treasurer
  • 2014 - 2015 Boys Lacrosse Booster Club Secretary
  • 2013 - 2014 Boys Basketball Booster Club Event Coordinator

Colina Middle School

  • 2013 - 2014 Conejo Council PTA Executive Vice President
  • 2010 - 2013 PTSA Hospitality Chair
  • 2011 - 2013 Office and Event Parent Volunteer Coordinator
  • 2010 - 2012 Science Department Fund Raising Coordinator
  • 2010 - 2011 6th Grade Room Parent

Westlake Hills Elementary

  • 2010 - 2011 Innovator of Stockings for Troops in Afghanistan (school wide project)

Westlake Elementary

  • 2009 - 2010 5th Grade Culmination Committee Chair
  • 2008 - 2009 Ohana Night Committee Chair
  • 2004 - 2005 1st Grade Play Production Committee Representative
  • 2004 - 2010 Room Parent (in one or both child's classroom)

Youth Sports Recreation and Travel Teams

  • 2004 - 2015 Team Parent for Baseball, Lacrosse, Soccer, Basketball and Football
  • 2008 - 2009 Concession Stand Manager Westlake Braves Football
California Notary Public Commission #
Expires: July 16, 2020

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Job-winning Business Operations Manager resume

This resume is created in 7 minutes.
Professional Summary
Dynamic Business Manager who is highly effective in all aspects of business operations. Excels in establishing excellent working relationships with customers, employees and vendors. Has exceptional communication, organizational and financial capabilities.
  • Recaptured $25,000 in lost revenue by correcting billing errors
  • Saved $30,000 by creative utilization of stored items
  • Increased office efficiency 20% by implementing computerization
  • Operations Management
  • Human Resource Generalist
  • Accounts payable/receivable
  • Payroll Administration
  • Proactive Team Player
  • Developed highly trained employees
  • Trusted Business Professional
  • Excellent Communication Skills
Work History
Accountant, 12/2016 to 07/2017
H & S Companies Muskegon, MI
  • Managed payroll and financial accounts for 20 clients
  • Accurately paid vendors and reconciled bank and credit card accounts
  • Processed and paid monthly, quarterly and year end tax liabilities
Business Operations Manager, 07/2008 to 05/2016
MMBB, Inc. Norton Shores, MI
  • Implemented, developed and controlled all financial operations of business
  • Recruited, hired, trained and supervised employees
  • Built long term relationships with customers and vendors
Business Manager, 04/2003 to 05/2008
Hackley Hospital/Northwood Center Muskegon, MI
  • Managed day-to-day operation of the business
  • Responsible for safety compliance of OSHA, JCAH and DMH
  • Supervised clerical, maintenance and subcontractor staff
BBA: Graduated with honors, Baker College - Muskegon, MI

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Experienced Business Operations Manager resume

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Professional Summary
Experienced professional with knowledge in Business Operations and Project Management fields. Projects within these fields have included budget preparation for large grant research projects to managing a team of operation professionals to execute day-to-day tasks and objectives. I have received training and developed strong communication and project management philosophies from small and large businesses and an educational institution.

Strategic Planning

Outstanding Communication Skills

Quantitative/Qualitative Analysis

Project Management: Research and Manufacturing

Financial Planning, Analytics and Reporting

Budgeting and Forecast Management

Problem/Issue Identification, Diagnosis and Resolution

Work History
Manager of Administrative Operations/Business Manager , 04/2014 to Current
College of Public Service and Community Solutions - Arizona State University Phoenix, AZ.
  • Executes broad financial, HR, operational, facilities management and strategic leadership responsibilities for the College and 6 staff.  Demonstrates strong capabilities when managing multiple tasks, projects and shifting priorities. Thoughtfully performs budgetary, forecasting and strategic activities utilizing various data resources (dashboards, PeopleSoft, Kenexa/Brass Ring, etc.).
  • Prepared major operational budgets for over 100 sponsored (Federal, Foundation, State Agencies, etc) accounts and 50 local and state accounts.   Assisted research investigators with the submission of annual progress and final reports and coordinates with Post Award Management regarding award requests such as project period extension, revised budget, additional certifications, carry forward requests and at risk accounts. Department Administrator for Effort Reporting for the College of Public Service and Community Solutions. 
Business Operations Manager, 12/2012 to 04/2014
The Biodesign Institute - Arizona State University Tempe, AZ.

Oversee daily center operations and coordinates center activities through assigned staff; prioritizes and delegates work activities Keeps informed of, interprets and applies pertinent rules, regulations, policies and procedures set forth by the university or other governing agency; informs affected staff as changes occur. 

  • Finance and Budgeting- Prepared major operational, sponsored projects (NSF, DoD, Foundation) and projection budgets. Researched and prepared periodic reports, financial statements and records on center projects, progressand provides reports to sponsors as needed
  • Grant and Business Development Assisted research investigators with the submission of annual progress and final reports. Coordinated with Post Award Management regarding award requests such as project period extension, revised budget, additional certifications, carry forward requests and at-risk accounts
  • Personnel Analysed and planned for staffing; coordinated personnel matters with Biodesign HR such as payroll actions, re-classifications, recruiting, new hire actions, interviewing and selecting new staff. Process needed Visa documentation with ASU International Office and Biodesign HR
  • Purchasing/Travel Managed all purchasing of center supplies and maintenance contracts. Processed travel claims and serve as Authorized Travel Official for center personnel and resolves any issues related to payments.

Research and Development Project and Proposal Manager, 07/2011 to 12/2012
ShockRide, LLC (Subsidiary of ArmorWorks) Chandler, AZ.
  • Proposal Preparation for Energy Attenuating Seating and Floor Products-Created compliance matrix from solicitation, create schedule, tasks and due dates. Prepare, populate and write technical content. Coordinate graphics and create needed graphs, tables, etc. Design pricing models and populate Bill of Material (BOM) lists. Submitted final document to customer.
  • Project Management - Maintain project schedules by meeting all milestone dates Assist in writing test plans for development products. Managed project tasks for all research and development engineers. Executed a multi-million dollar project with a large OEM and Canadian government from proposal phase through initial production. Supervised project/duties for 10 employees (6 engineers, 1 buyer and 3 technicians). 


Proposal Writer, 08/2010 to 07/2011
STARA Technologies, Inc Gilbert, AZ.
  • Lead new business opportunities from customer concept through contractual stage for high-altitude guided parachute air drops and solar EO/IR surveillance tower systems Manage proposal process.
  • Requirement definitions, compliance with scope of work, compilation of subject matter expert input, graphics, pricing and final editor.
  • Conduct post-proposal debrief analysis so the team can learn how to improve or enhance future proposals.
  • Created tracking system for proposal efforts and performance metrics Published articles for military applications Collaborate with business development team to successfully market at trade shows.
Senior Coordinator, 06/2008 to 06/2010
The Biodesign Institute - Arizona State University Tempe, AZ.
  • Financial Project Coordinator of $13.5 million of sponsored and non-sponsored projects and accounts; identifies, collects and analyzes data and provides information for decision making and reporting. Coordinates and develops proposals for external funding opportunities for potential startup businesses. Coordinate purchases for the Information Technology and Facilities Departments.
  • Reconcile and monitor all Procurement Card purchases Direct the preparation of budgets for Information Technology and Facilities departments. Create metrics for monthly review of expenditures and performance. Review, audit and maintain payroll reconciliations. Set-up annual blanket purchase orders and release payments as needed.
Solution Consultant, 09/2007 to 06/2008
Calence, LLC Tempe, AZ.
Bids and Proposals Manager, 10/2005 to 09/2007
ArmorWorks Chandler, AZ.

Bachelor of Science: Communication, 2005
Arizona State University - Tempe, AZ.
Master of Administration: Project Management, 2017
Northern Arizona University - Flagstaff, AZ.

Green Belt - Six Sigma: Proposal to Contractual Migration Control, April 2007
ArmorWorks -