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Professional Summary
Dynamic Business Manager who is highly effective in all aspects of business operations. Excels in establishing excellent working relationships with customers, employees and vendors. Has exceptional communication, organizational and financial capabilities.
  • Recaptured $25,000 in lost revenue by correcting billing errors
  • Saved $30,000 by creative utilization of stored items
  • Increased office efficiency 20% by implementing computerization
  • Operations Management
  • Human Resource Generalist
  • Accounts payable/receivable
  • Payroll Administration
  • Proactive Team Player
  • Developed highly trained employees
  • Trusted Business Professional
  • Excellent Communication Skills
Work History
Accountant, 12/2016 to 07/2017
H & S Companies Muskegon, MI
  • Managed payroll and financial accounts for 20 clients
  • Accurately paid vendors and reconciled bank and credit card accounts
  • Processed and paid monthly, quarterly and year end tax liabilities
Business Operations Manager, 07/2008 to 05/2016
MMBB, Inc. Norton Shores, MI
  • Implemented, developed and controlled all financial operations of business
  • Recruited, hired, trained and supervised employees
  • Built long term relationships with customers and vendors
Business Manager, 04/2003 to 05/2008
Hackley Hospital/Northwood Center Muskegon, MI
  • Managed day-to-day operation of the business
  • Responsible for safety compliance of OSHA, JCAH and DMH
  • Supervised clerical, maintenance and subcontractor staff
BBA: Graduated with honors, Baker College - Muskegon, MI
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Professional Summary
Experienced professional with knowledge in Business Operations and Project Management fields. Projects within these fields have included budget preparation for large grant research projects to managing a team of operation professionals to execute day-to-day tasks and objectives. I have received training and developed strong communication and project management philosophies from small and large businesses and an educational institution.

Strategic Planning

Outstanding Communication Skills

Quantitative/Qualitative Analysis

Project Management: Research and Manufacturing

Financial Planning, Analytics and Reporting

Budgeting and Forecast Management

Problem/Issue Identification, Diagnosis and Resolution

Work History
Manager of Administrative Operations/Business Manager , 04/2014 to Current
College of Public Service and Community Solutions - Arizona State University Phoenix, AZ.
  • Executes broad financial, HR, operational, facilities management and strategic leadership responsibilities for the College and 6 staff.  Demonstrates strong capabilities when managing multiple tasks, projects and shifting priorities. Thoughtfully performs budgetary, forecasting and strategic activities utilizing various data resources (dashboards, PeopleSoft, Kenexa/Brass Ring, etc.).
  • Prepared major operational budgets for over 100 sponsored (Federal, Foundation, State Agencies, etc) accounts and 50 local and state accounts.   Assisted research investigators with the submission of annual progress and final reports and coordinates with Post Award Management regarding award requests such as project period extension, revised budget, additional certifications, carry forward requests and at risk accounts. Department Administrator for Effort Reporting for the College of Public Service and Community Solutions. 
Business Operations Manager, 12/2012 to 04/2014
The Biodesign Institute - Arizona State University Tempe, AZ.

Oversee daily center operations and coordinates center activities through assigned staff; prioritizes and delegates work activities Keeps informed of, interprets and applies pertinent rules, regulations, policies and procedures set forth by the university or other governing agency; informs affected staff as changes occur. 

  • Finance and Budgeting- Prepared major operational, sponsored projects (NSF, DoD, Foundation) and projection budgets. Researched and prepared periodic reports, financial statements and records on center projects, progressand provides reports to sponsors as needed
  • Grant and Business Development Assisted research investigators with the submission of annual progress and final reports. Coordinated with Post Award Management regarding award requests such as project period extension, revised budget, additional certifications, carry forward requests and at-risk accounts
  • Personnel Analysed and planned for staffing; coordinated personnel matters with Biodesign HR such as payroll actions, re-classifications, recruiting, new hire actions, interviewing and selecting new staff. Process needed Visa documentation with ASU International Office and Biodesign HR
  • Purchasing/Travel Managed all purchasing of center supplies and maintenance contracts. Processed travel claims and serve as Authorized Travel Official for center personnel and resolves any issues related to payments.

Research and Development Project and Proposal Manager, 07/2011 to 12/2012
ShockRide, LLC (Subsidiary of ArmorWorks) Chandler, AZ.
  • Proposal Preparation for Energy Attenuating Seating and Floor Products-Created compliance matrix from solicitation, create schedule, tasks and due dates. Prepare, populate and write technical content. Coordinate graphics and create needed graphs, tables, etc. Design pricing models and populate Bill of Material (BOM) lists. Submitted final document to customer.
  • Project Management - Maintain project schedules by meeting all milestone dates Assist in writing test plans for development products. Managed project tasks for all research and development engineers. Executed a multi-million dollar project with a large OEM and Canadian government from proposal phase through initial production. Supervised project/duties for 10 employees (6 engineers, 1 buyer and 3 technicians). 


Proposal Writer, 08/2010 to 07/2011
STARA Technologies, Inc Gilbert, AZ.
  • Lead new business opportunities from customer concept through contractual stage for high-altitude guided parachute air drops and solar EO/IR surveillance tower systems Manage proposal process.
  • Requirement definitions, compliance with scope of work, compilation of subject matter expert input, graphics, pricing and final editor.
  • Conduct post-proposal debrief analysis so the team can learn how to improve or enhance future proposals.
  • Created tracking system for proposal efforts and performance metrics Published articles for military applications Collaborate with business development team to successfully market at trade shows.
Senior Coordinator, 06/2008 to 06/2010
The Biodesign Institute - Arizona State University Tempe, AZ.
  • Financial Project Coordinator of $13.5 million of sponsored and non-sponsored projects and accounts; identifies, collects and analyzes data and provides information for decision making and reporting. Coordinates and develops proposals for external funding opportunities for potential startup businesses. Coordinate purchases for the Information Technology and Facilities Departments.
  • Reconcile and monitor all Procurement Card purchases Direct the preparation of budgets for Information Technology and Facilities departments. Create metrics for monthly review of expenditures and performance. Review, audit and maintain payroll reconciliations. Set-up annual blanket purchase orders and release payments as needed.
Solution Consultant, 09/2007 to 06/2008
Calence, LLC Tempe, AZ.
Bids and Proposals Manager, 10/2005 to 09/2007
ArmorWorks Chandler, AZ.

Bachelor of Science: Communication, 2005
Arizona State University - Tempe, AZ.
Master of Administration: Project Management, 2017
Northern Arizona University - Flagstaff, AZ.

Green Belt - Six Sigma: Proposal to Contractual Migration Control, April 2007
ArmorWorks -
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Dedicated leader with 10-year track record of managing a Janitorial companies administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control.

Business Operations Manager 06/2013 to Current J and S Commercial Cleaning Services, LLC Anchorage, AK
  • Ensured that team member responsibilities were defined and understood.
  • Established and maintained effective communication system.
  • Monitored ongoing expenses relative to budget projections.
  • Recruited, retained and developed staff.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Compiled weekly monetary reports and records for store managers.
  • Modified layouts and promotional techniques to drive sales.
  • Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings.
  • Collaborated with support personnel to affect satisfactory and timely solutions to diverse issues.
  • Evaluated and reconfigured systems to support customer service and operational goals.
Salon Manager 10/2008 to 06/2013 Maritza's Beauty Shop Anchorage, AK
Scheduled employees and oversaw customer appointment calendar.
Enforced safety procedures in accordance with facility policies and government regulations.
Resolved guest complaints.
Created repeat business by developing long-term relationships with regular customers.
Addressed customer problems quickly and according to service standards.
Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.
Managed all areas of salon operations, including appearance, performance and sales of products.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Placed inventory orders, monitored shelf stock and tracked expenses.
Consulted with customers regarding style objectives and upcoming events.
Accountable for all staff development, budgeting and supply ordering.
Supplied guests with robes, slippers and locker keys.
Documented any observed safety hazards and reported them to owners immediately.
Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
Provided accurate product and merchandise information to customers.
Mailed client forms and salon promotional documents.
Executed all daily opening and closing procedures.
Rotated between spa front desk management and monitoring the reservation room.
Organized salon paperwork and office files.
  • Computer proficiency Strong organizational skills
  • Service-minded Active listening skills
  • Human resource knowledge Seasoned in conflict resolution
  • Professional demeanor Sharp problem solver
  • Time management ability Courteous demeanor
  • Ability to prioritize Energetic work attitude
  • Inventory control Customer service expert
  • Motivational leadership style Invoice processing
  • Report writing Telecommunication skills
  • Patient and encouraging Adaptive team player
  • Bilingual
  • Personnel scheduling
  • Store operations
  • Proficient in MS Office
  • Approachable
  • Detail-oriented
  • Personnel training and development
  • Reliable and dependable
  • Resolution-oriented
  • Excellent time management
  • Flexible
  • Organized
  • Excellent multi-tasker
Proficient speaker of Spanish and English
Education and Training
High School Diploma: High School Dimploma 2008 Lilian Portalatin Sosa Santo Domingo, Districto Mendoza, Dominican Republic
Small Business Association of Anchorage, Alaska
AMA, American Management Association
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Career Overview

Ambitious Global Demand Planner who thrives in dynamic, challenging and fast-paced professional environments. Proactive in flagging and developing process improvements. Flexible with a versatile experience from different departments.

Work Experience
01/2011 to 09/2015
  • Responsible for planning all Telepresence products globally in Cisco.
  • Responsible for creating consensus between the forecasting Business Unit and planning operations.

01/2009 to 01/2011
  • Responsible cross theater for the Global partners team in Customer Operations dpt.
  • Working with the Global deployment program and project manager for global partners.
  • Part of the jumpstart project in the integration process between Cisco and Tandberg.

01/2006 to 01/2008
  • Responsible for the distributors in the Nordic Countries and Central Europe (Invoicing 15M €) in Mecalux
  • Back Office Manager Coordination of invoicing 30 M €) in Mecalux
  • Internationalizing of the company.
  • Export Sales and market expansion in the warehouse division.
01/2004 to 01/2006
  • Purchasing administration. Order control, assigning accounts.
  • Team leader for the Nordic countries.

01/2002 to 01/2003

Education and Training

International Business with focus on the Chinese market.

MSc Diploma: Export Swedish Trade Council - Stockholm Sweden
BSc Courses: Business FLORIDA STATE UNIVERSITY PANAMA - Panama City, FL, Panama

Statistics, marketing and promotional management.

Bachelor: Business Communication FLORIDA STATE UNIVERSITY - Tallahassee, FL, USA

Business Communication

Swedish (native), English, Norwegian, Spanish (fluent), Danish and German (Basic)