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Professional Summary
Compassionate, solutions-oriented Counselor and student dedicated to providing exceptional care and devising creative treatment plans for young adults and adults dealing with substance abuse issues. Organized and successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Flexible schedule and desire to assist company growth and exercise positive reputations. Fast and efficient task management abilities that help to maintain a productive and active work environment. Highly determined individual with natural leadership qualities that make me a helpful, well liked, knowledgeable, and personable associate. Outside the box thinker who is always actively aware of company reputation and client needs in order to provide positive input. Very intuitive individual who works well with others on problem solving. Driven and dedicated to helping others maintain a goal oriented outlook for their futures. Diverse personality allows me to connect with almost every individual I meet and to develop a secure, trust based relationship. My natural interest and personal experience in the behavioral and mental health industry has provided me with a recognizable trait in all professions I have worked, allowing me to connect with vast numbers of individuals and companies over the years.
  • First Aid and CPR Certified
  • Strong Conflict Resolution Capabilities
  • Managerial/supervisor background
  • Always customer-oriented
  • Courteous and professional problem solver
  • Motivated team player
  • Natural leader
  • Personable and confident 
  • Time management skills
  • Thrive in a high traffic or fast pace work environment
  • Outstanding multi-tasking ability
  • Approachable and welcoming demeanor
  • Mother of 1 child (related to Developmental Psychology)
  • Culturally sensitive
  • Exceptional interpersonal communication
  • Excel and surpass company standards for customer service
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Service-oriented
  • Special events planning
  • Flexible schedule  
  • Decisive
  • Reliable
  • Courteous and helpful
  • Social perceptiveness
  • High energy
  • Positive and friendly
  • Detail-oriented
  • Task Efficiency
  • Rules/regulation enforcement
  • Exceptionally honest and forthcoming
  • Strong public speaker
  • Adept at conflict resolution
  • Trained in Personal Empowerment Courses
Work History
Customer service specialist, cashier supervisor , 11/2013 to 11/2015
Dicks sporting goods Ladera Ranch, CA
  • Operated a cash register involving cash, check and credit card transactions that were executed efficiently to give customers a quick and enjoyable checkout experience 
  • Stocked and replenished merchandise according to store merchandising layouts while making them visually appealing and easily accessible to customers 
  • Priced merchandise, stocked shelves and created inventory tracking systems that are easily understood and applied by employees, provided accurate numbers for both current product inventory as well as future product inventory for efficient orders 
  • Cleaned and organized the store, including the checkout desk and displays, created displays for new, promotional, or sale itend that were well advertised while maintaining a clean and attractive visual appearance 
  • Created product matching systems that guaranteed each product could be found quickly and accurately by associates, managers, and customers 
  • Alerted customers to upcoming sales events and promotions. As well as training associates to guarantee that they were knowledgeable of the sale, products included, and effective dates so that we may provide exceptional customer service to the best of our abilities.
  • Coached associates on how to be prepared and provide alternative options to customers to guarantee a high percentage of customer satisfaction. Ex: a product requested is currently out of stock in store therefore an associate would offer valid suggestions for relevant alternative items, to order the item online, or offer to check and call another location.
  • Identified potential shoplifters and alerted management discreetly and immediately. Awarded "Defender of the month" for preventing company losses, worth thousands of dollars in merchandise 
  • Trained 2-5 new sales associates each quarter on products, policies, and services
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register, daily deposits and store safe
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Rewarded with great customer satisfaction surveys to support my performance
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Trained and certified customer service specialist.
  • Followed up with customers constantly by keeping mental recognition of items purchased or information shared to ensure they were satisfied with prior purchases, were able to inform them of new products and promotions, and make each one look forward to their shopping experience 
  • Used time efficiently and productively when not serving customers. This includes preserving store cleanliness, maintaining and improving organization, and helping other associates or departments
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with the management team to implement the proper division of responsibilities.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Actively pursued personal learning and development opportunities.
  • Worked extra shifts during busy periods to maintain service.
  • Increased customer loyalty and retention.
  • Completed shift logs.

Store Receptionist (temp position filling in for another on maternity leave), 05/2013 to 10/2013
Secrets Salon and Studio Mission Viejo, CA
  • Anticipated studio and salon guest concerns and addressed them immediately.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the studio 
  • Communicated all client reservations to appropriate staff.
  • Called clients to confirm upcoming appointments or inform them of any changes promptly. 
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Consistently followed all required protocols for scheduling studio and specific stylist appointments.
  • Processed guest credit card information for salon services.
  • Served as a primary point of contact for members and guests for information on studio and salon products and services.
  • Paired new clients to the right stylist for their needs. 
  • Entered customer demographic and preference data on salon record keeping books
  • Performed inventory and restocking assignments and created visually appealing product displays.
  • Directed telephone calls to appropriate departmental personnel.
  • Maintained the front desk workstation by keeping it clean and free of personal items.
  • Prepared first time guests over the phone for their selected services.
  • Maintained accurate knowledge and awareness of salon and stylist appointment availability.
  • Managed all front desk tasks, including the maintenance of client records.
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Inventoried, ordered and stocked salon product line.
  • Carefully maintained financial filing system.
  • Promoted salon-exclusive products to increase retail sales.
  • Recorded inventory sales into the spa's weekly income report.

Cashier, service desk hospitality, 04/2013 to 10/2013
Fletcher Jones Mercedes Benz Newport Beach, CA
  • Greeted customers in a promptly and welcoming mannor
  • Directed customers to store locations,  different departments as well as services provided on our off-site facilities.
  • Received customer payments handling cash, check, and credit transactions. 
  • Totaled bills, expenses, and calculated taxes.
  • Described products and services in detail to every customer guaranteeing they left feeling confident and satisfied with their experience.  
  • Assisted customers in selecting items based on needs while offering a variety of solutions and products. 
  • Reported security and service incidents to management.
  • Completed purchases using Point of Sale systems.
  • Helped create and organize company banquets that provided tasteful advertisement of new products while offering an enjoyable experience for all ages and members of families
  • Worked six days a week consistently
  • Communicated with company vendors to place and receive any company orders.
  • Took personal time to drive to various vendors to pick up company products
  • Handled daily deposits and revenue and made deposit drop offs to the banks. 
  • Managed and maintained a balanced budget for product purchases.
  • Planned and hosted on- and off-campus community service activities.
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Received and resolved an average of fifteen calls each week regarding complaints and problems.
  • Worked closely with organizations, individual businesses and government agencies to foster a welcoming climate for business.

Custom Framing Tech / Sales representative, 01/2016 to 05/2016
Michaels 26503 Aliso Creek Rd, Aliso Viejo, CA 92656
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Actively pursued personal learning and development opportunities.
  • Worked with the management team to implement the proper division of responsibilities.
  • Communicated clear expectations and goals to each team member.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Senior Consultant / Audio Visual Technician / Rigging, 03/2016 to 03/2017
Mohawk Lighting Productions Free Lance
  • Offer knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
  • Worked with numerous prestigious companies to develop a vast client base career.
  • Well-rounded technician with knowledge in several departments including production/corporate lighting, sound, set construction/ riggging, and sales of shows for new and existing clients. 
  • Availability and capability of working with clients by driving show gear all over California, Arizona, and Nevada.

Counselor, 04/2017 to Current
Able to Change Recovery Inc San Juan Capistrano, CA
  • Conducted therapeutic individual and group therapy/mediation sessions.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and groups served.
  • Led day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
  • Observed and monitored client behavior and responses to treatment.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Worked towards an A.A. In art and Psychology: Art major and minor in psychology, Began full time work but plan to peruse farther.
Saddleback College - Mission Viejo, CA
  • 3.87 GPA
  • Minor in psychology, specifically forensic studies and predicting human thought processes and family relating studies. 
  • Continuing my education in Art and Psychology in the future. 
  • Participated in school art displays and tutoring classes. 
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Studied behavioral, family, and forensic psychology for 4 years in a designated classroom, but have since continued studying on my own for various topics.
High School Diploma: 2010
El Toro High School - Lake Forest, CA
  • Awarded the Female Student of Character Academic Award by my entire class. 
  • GPA of a 4.0 through freshman year then maintained a GPA of no lower then a 3.6 consistently. 
  • Multimedia Design course
  • Cartooning and Animation coursework
  • Color Theory and Perspective courses
  • Excelled in courses pertaining to realistic art illustrations with graphite
  • Became Business Manager for my high school journaling, yearbook and newspaper programs. 
  • Duties included assigning tasks to individuals such as reports, stories, and both digital and printed page designs and layouts. 
  • Knowledgable with Quick books computer systems. 
  • Sought out vendors and merchants to purchase advertising spaces or full page layouts to increase program funding. 
  • Sent, received, and filed invoices and checks/accounts paid documentation for all programs.
Working on the CATC / CADC: Substance Abuse Counseling, Saddleback College - Mission Viejo, CA
  • Currently at a 4.0 GPA
  • Currently enrolled in the Substance Abuse program in order to become a Certified Addiction Treatment Counselor
Customer reviews

Customer Satisfaction Surveys via Yelp-

"Kayla is THE BOMB!! Super informative... Really knows her stuff! Knowing all of the store products is pretty impressive. Helping you get what's best for your needs is her goal & she achieved just that. I'll be back & I will certainly ask for Kaylas assistance." - Susanne K, customer, Dicks Sporting Goods, August 2015

"Cashier Kayla is wonderful and very kind to customers." - Kayla Gallagher, June 22, 2015

"Kayla is very knowledgable on the phone and in person about products and customer service. As soon as she steps into work she forgets anything negative that might be going on and always has a smile on her face no matter what! Kayla can spark and keep a conversation going with customers and associates that makes everyone feel at ease. She is very kind and helpful to all." - Haley V, Dicks sporting goods, Apparel Department, November 2015

This resume is created in 7 minutes.
Associate with broad background, including customer service, computer skills and general warehouse operations. Detail-oriented, result-oriented, hard working and team-minded. 
  • Customer service-oriented
  • Computer Literate
  • Motivated self-starter
  • Creative Problem Solving 

  • Customer Satisfaction
  • Results-driven
  • Quality assurance
05/2017 to Current
Fullfillment Center Associate Amazon Prime Now Austin, TX Pick customer orders, label order, batch and sort orders. Quickly and flawlessly prepare orders for customers. Stow or put away inbound inventory in a timely manner. Receive large loads of inventory and designate them to specific locations in the warehouse. Assist the management team with batching and delivering packages to Amazon Flex drivers in a timely manner. Perform removals of chilled and/or ambient products to loading dock area. Assist with returned orders from customers. 
11/2014 to Current
Licensed Cosmetologist JC Penney Salon Austin, TX Provide excellent customer service to all clients. Perform chemical treatments, color treatments, haircuts, and nail services to clients. Keep track of appointments. Maintain cleanliness in salon.
01/2012 to 10/2014
Licensed Cosmetologist Color Room Salon & Day Spa Dyer, IN Greeted all guests and assisted them with requests and special services.
Tracked and effectively managed client flow throughout the spa.
Kept work area in a clean and neat fashion to stay productive.
Executed all daily opening and closing procedures.
Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
Provided accurate product and merchandise information to customers.
Responded to customer inquiries in a friendly and professional manner.
04/2004 to 08/2010
Cage Cashier Supervisor Majestic Star Casino Gary , IN Supervised over 15-20 cashiers and kept the flow of the cage moving. Responsible for large amounts of cash. Responsible for sensitive keys. Issued and kept log of taxable paperwork for guests. Worked closely with Casino Security and Casino Loss Prevention. Issued verbal or written disciplinary paperwork. 
Education and Training
State Licenced: Cosmetology Don Roberts School of Hair Design Schererville, IN, USA
Biology Purdue University Calumet Hammond, IN, USA

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Professional Summary

Dynamic Accounts Receivable Specialist who thrives in high pressure, team atmospheres and leverages strong organizational, technical and interpersonal skills. Adept at collaborating with cross-functional departments and personnel. Familiar with GAAP standards and A/R software. Seeking an AR role to utilize education and experience in account management within a reputable company.

  • Expertise in invoice and payment transactions
  • Account reconciliation
  • Data entry and management 
  • Proficient in Microsoft Office Suites, Infinity and (enter other software)
  • Knowledge of key accounting principles and procedures 
  • Strong oral and written communication skills 
  • High level organizational skills with the ability to multitask  
Work History
Accounts Receivable Specialist , 10/2015 to 04/2016
Hidalgo Facility Solutions Houston, TX
  • Composed effective accounting reports summarizing accounts payable data for building maintenance
  • Reconciled vendor statements and handled payment complaints or discrepancies 
  • Reviewed all expense reports for accuracy and proper expense disclosure
  • Resolved promotional allowance, rebate, and pricing discrepancies by researching promotional details
  • Created daily sales and forecast reports for  accounting management
Cashier Supervisor, 11/2012 to 03/2014
The Home Depot Houston, TX
  • Supervised and prepared daily individual paperwork for a team of 6 cashiers
  • Encouraged development of new cashiers with positive reinforcement
  • Evaluated daily performance of cashiers and delivered documented coaching observations
  • Received commendation for 2% increased sales in the Housewares Department over the first Quarter of 2012
  • Built and maintained sales floor displays and planograms, while keeping inventory in-stock
  • Increased profits through effective sales training and troubleshooting profit loss areas
Accounts Receivable Specialist , 06/2011 to 06/2012
Weatherford International Houston, TX
  • Collaborated with Accounting Department to reconcile discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Maintained electronic and hard copy filing system
  • Performed data entry on company's Infinity Software (in-house operating system)
Financial Aid Office Assistant, 09/2009 to 12/2014
Texas Southern University Houston, TX
  • Analyzed financial viability of students and families, and provided advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process
  • Maintained confidentiality of all information received and verified in SAMA system
  • Reviewed for accuracy and provided signature approval/disapproval of loan applications, promissory notes, and other financial documents
  • Responded to inquiries and researched problems related to transactions handled by the unit
  • Served as liaison with state, federal, tribal, and other agencies; kept abreast of student assistance opportunities and program regulations
Bachelor's of Business Administration : Business Management, 2014
Coursework completed in: Finance, Accounting and Managerial Accounting 

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Professional Summary
Pursing an entry level career for an Administrative position to utilize my medical terminology, critical thinking skills, and professionalism. Responsible and hardworking warehouse Assembler who can collaborate with a team and produce quality work on tight deadlines.
  • Medical Terminology
  • Time Management
  • Listening Skills
  • Team Building Skills
  • Typing Skills 30 WPM
  • Strong Algebra and general math skills
  • Small parts assembly
  • Skilled in final assembly processes
  • Certified forklift operator
  • Expert in mechanical assembly
  • Knowledge of metal parts and assemblies
Work History
Assembly Line Worker 10/2017 to Current
Kelly Services, Inc. Troy, MI
  • Received and correctly processed both written and verbal instructions, prints and work orders.
  • Disassembled, reassembled and corrected changeover.
  • Built containers and pack parts in accordance with detailed packing specifications.
Assembly Crew Member 08/2013 to 05/2017
Pinnacle Food Factory Imlay City, MI
  • Customer Services.
  • Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
  • .
  • Updated patient log at the end of each work shift to record the patient behavior to provide the nurse accurate assessment.
  • Answered the patients' calls signals daily, signal lights, bells, or intercom systems to determine the patient's service need.
  • Demonstrated experience in strategic planning, financial planning and analysis, as well as managing/supervising staff.
Forklift Driver 02/2016 to 02/2016
Antolin Incorporated Howell, MI
  • Shrink-wrapped an average of 20 pallets per day.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Maneuvered forklift safely in congested and confined areas.
Assembly line Worker 10/2015 to 12/2015
Flexible Staffing Howell, MI
  • Researched and updated all required materials needed for firm and partners.

Assembly Line Worker 05/2015 to 07/2015
ASI Packaging Inc Flint, MI
  • Inspected and tested components, assemblies and power tools.
  • Disassembled, reassembled and corrected changeover.
Recycling Clerk 06/2014 to 09/2014
Infinity Employment Group Inc Fenton, MI
  • trashing unusual parts
Cashier Supervisor Team Lead 07/1995 to 01/1996
Dominion's Pizza Mableton, GA
  • Directed customers to store locations.
  • Received customer payments.
  • Greeted customers promptly.
  • Totaled bills and calculated taxes.
  • Assisted customers in selecting items based on needs.
  • Reported security and service incidents to management.
  • Completed purchases using Point of Sale systems.
Direct Care Worker 03/1990 to 09/1991
Wilson Rd AIS Home Clio, MI
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
Associate of Science: Health Administration 11/2016 Colorado Technical University - Colorado Springs, CO Concepts in Healthcare Organizations examined the principles of financial and practice management and administrative medical office administration. Fundamentals of Reimbursement in Healthcare examined finance, regulations, processes and methods that are involved with healthcare reimbursement and how they impact one another. Medical Terminology analyzed the language of healthcare medical words that provide a systematic learning structure.
HIPAA for Health Care Workers -
Experience Highlight
Concepts in Healthcare Organizations examined the principles of financial and practice management and administrative medical office administration
● Fundamentals of Reimbursement in Healthcare examined finance, regulations, processes and methods that are involved with healthcare reimbursement and how they impact one another.
● Medical Terminology analyzed the language of healthcare medical words that provide a systematic learning structure
C.T.U ( Colorado Technical University Online) Alumni
Novelist of a manuscript