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Professional Summary
Professional social worker offering excellent communication and public relation skills. Offers guidance and empowers individuals to reach their goals and works with a high level of multicultural awareness and adaptability.
Skills
  • Staff education and training
  • Documentation proficiency
  • Group and individual instruction
  • Classroom management
  • Adult education
  • Program development and management
  • Curriculum development
  • Active listening skills
  • Computer literate
  • Skilled problem solver
  • Motivated team player
  • Natural leader-excellence driven
  • Professional phone etiquette
  • Project planning
  • Client assessments
  • Excellent communication skills
  • Public relations
  • Personable and approachable
  • Culturally-sensitive
  • Enthusiastic
  • Electronic record-keeping experience
  • Recruiting
  • Attention to detail
  • Critical thinking
  • Discharge Planning
  • Psycho-social resource linkage
  • Client advocacy
Work History
Case Manager, 03/2019 to Current
 American Addiction Center – Etta, MS
  • Work with medical teams, patients and families to implement effective treatment plans.
  • Coordinate individualized discharge plans to manage safe transition back into community and home environments.
  • Deliver social work services to addiction population in residential settings.
  • Complete psychosocial evaluations and needs assessments.
  • Document case notes daily and coordinated follow-up for seamless case management.
  • Provide ongoing counseling to help patients deal with conditions and processes
  • Organize clinical documentation, treatment plans, and referrals.
Addiction Educator, 08/2017 to 01/2019
 Family Resource Center - Oxford Campus – Oxford, MS
  • Interview and evaluate clients, including conducting safety and risk assessments, drug and alcohol assessments with the use of the SASSI instrument. 
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Provide crisis intervention and substance abuse services to clients in the community.
  • Conduct written reports and case summaries to comply with non-profit statistical data and policy procedures.
  • Collaborate with courts, probation officers, law enforcement and community providers to provide optimal services to our clients. 
  • Spearhead and conduct community outreach efforts monthly.
  • Developed goal-oriented psycho-educational groups to improve clients' level of functioning.
  • Strategized with addiction team to prevent inmate diversion, abuse and recidivism.
  • Developed and implemented treatment plans and modified when needed.
  • Observed and monitored client behavior and responses to treatment.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
  • Utilized WRAP Plan with clients.
Intern-Medical Social Worker, 05/2017 to 08/2017
 Baptist Memorial Hospital – New Albany
  • Interviewed and evaluated clients, includes conducting safety and risk assessments. 
  •  Supplied crisis intervention and substance abuse referrals to patients.
  • Closely work with all medical staff in pursuit of developing an accurate discharge plan for patients.
  • Advocated and broker for patient services. Resource linkage requires strong oral and written communication skills in order to establish needed services.
  • Built and maintained a positive working relationship with all staff, as well as, community resource agencies. It is essential when advocating and linking patients to services. We want to make sure that we maintain a high level of care for our patients as well as maintain a consistent, professional reputation with our community resource agencies.  
  • Wrote reports and case summaries and compiled work records.
  • Taught patients how to apply for insurance and prescription programs.
  • Assess and evaluate suicidal ideation referrals to reduce the risk of self-harm and suicide.
  • Coordinated patient care from pre-admission to post-discharge follow-up.
Facilitator, 09/2015 to 05/2017
 University of Mississippi – Tupelo, Mississippi
  • Established and maintained distance learning connection through adobe connect in classrooms.
  • Effectively communicated with all staff for optimal work flow.
  • Maintained student attendance paperwork and record keeping. 
  • Answered and managed incoming and outgoing calls while recording accurate messages.
Regional Secretary Principal, 06/2012 to 09/2015
 Lee County Child Protective Services – Tupelo, Mississippi
  • Regional level-administrative duties
  • Managed nine counties in which I was responsible for tracking various monthly reports for all nine counties.
  • Effectively communicated and maintained positive working relations with all area social work supervisors along with family protection specialists to ensure problems were solved quickly and reports were completed before the deadline, in which I excelled at.
  • Participated in Permanency Round Tables where various workers within our state would meet to collaborate and develop new permanency plans on difficult cases.
  • Leader of establishing Christmas sponsors for children in foster care, as well as, prevention cases. 
  • Volunteered at Independent Living Retreats.
  • Worked at resource parent recruitment events.
  • Worked at PATH training for resource parents. 
Clerk Typist Senior, 12/2010 to 05/2012
 Lee County Child Protective Services – Tupelo, Mississippi
  • Compiled annual record data for end of fiscal year budgets. 
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed client rebate reconciliation, reporting and check requests. Bookkeeping.
  • Opened and properly distributed incoming mail.
  • Ordered and distributed office supplies while adhering to agency guidelines.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened all visitors and directed them to the correct employee or office.
  • Drafted biweekly time sheets for 30 + employees.
Clerk, 08/2008 to 12/2010
 Lee County Child Support Enforcement – Tupelo, Mississippi
  • Liaison between client, worker and staff attorney.
  • Accepted and recorded client child support payments for license reinstatement.
  • Provided child support income verification to income based apartment complex facilities, social security office, and medicaid regional office.
  • Conducted daily Post Office inquiries to verify client addresses for court summons procedures.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened all visitors and directed them to the correct employee or office.
Education
Master of Social Work: Social Work, 2019
 Union University - Germantown - Germantown, TN
  • GPA 4.0
  • Member of Phi Alpha, Eta Phi Chapter at Union University
  • Majored in Master of Social Work
Bachelor of Science: Social Work, 2017
 University Of Mississippi - Tupelo
  • Graduated Summa Cum Laude
  • GPA 3.92
  • Vice President of Student Social Work Organization
  • Recipient of Lyceum Scholarship
  • Recipient of Osher Scholarship
  • Recipient of Regional Scholarship
  • Recipient of Phi Theta Kappa Scholarship
  • Membership in Alpha Sigma Lambda
  • Membership in Phi Alpha (social work)
  • Membership in Golden Key International Honor Society
  • Membership in Gamma Beta Phi
  • Membership in Alpha Lambda Delta
Associate of Arts: Social Work, 2016
 Itawamba Community College - Tupelo, Mississippi

GPA 4.0

Member of Phi Theta Kappa
Accomplishments
  • Spearheaded a back to school "Kids Health Fair Fun" at FRC in July 2018. We partnered with Magnolia Health to offer free yearly screenings, back to school supplies, food, and fun exercises. In addition, other community agencies were present to offer families access to all resources in the community. 
  • As the Vice President over the Student Social Work Organization (SSWO), I developed and implemented Kid Fest 2016 at Veterans Park, which resulted in over a thousand participants having access to free food and games for the whole family. 
  • Fed over 25 families for Thanksgiving 2015.
  • SSWO sponsored a sibling group of four for Christmas.
  • Raised over approximately 2,000 dollars for community outreach projects during my leadership with Student Social Work Organization. 
  • Successfully received sponsors for approximately 150 children involved in Lee County foster care system.
Professional License

* Took the ASWB Social Work Boards March 2019 and passed. I will receive my social work license number within the next month from Mississippi Board of Examiners.

This resume is created in 7 minutes.
Professional Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Implements methodical and thorough approach to leadership.

Skills
  • Office management
  • Data entry
  • Multi-Tasking
  • Customer service
  • MS Office
  • Shipment tracking
  • Staff management
  • Business administration
  • Exceptional communication skills
  • Skilled problem solver
  • Detail-oriented
Work History
Casual Clerk, 06/2018 to Current
 YRC Freight – Richland, MS
  • Copied, logged and scanned supporting documentation.
  • Responded to customer requests via telephone and email.
  • Ensured to manifest local deliveries and outbound loads.
  • Review invoices and ensured accuracy for further process.
  • Transfer information from order manifest into edge system.
  • Print waybills and city bills.
  • Check invoices and credits to determine any special orders or instructions.
  • Research credits and invoice registry.
  • Record returned merchandise and report damaged product.
CSP, 01/2018 to Current
 H&r Block Inc – Jackson, MS
  • Entered details such as payments, account information and call logs into the computer system.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Answered phone calls and answered questions from potential customers. 
  • Established and maintained client rapport by utilizing quality customer service.
  • Addressed client inquiries and updated database information.
  • Set appointments with customers and potential customers.
Transportation Clerk, 08/2016 to 02/2018
 Merchants Foodservice – Jackson, Mississippi, United States
  • Gathered, logged and monitored all shipping data.
  • Entered numerical data into databases in a timely and accurate manner.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Obtained scanned records and uploaded them into the database.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Watched dispatch board and prioritized calls.
  • Documented all changes in computer tracking system.
  • Directed activities related to dispatching, routing and tracking fleet vehicles.
  • Responded to customer requests with information about product availability, shipping information and status updates.
  • Kept track of all personnel in the field and all completed deliveries or delays.
Director, 01/1997 to 01/2016
 Pat's Christian Child Care Inc – Jackson, Mississippi, United States
  • Oversaw daily office operations for staff of 15 employees.
  • Oversaw inventory and office supply purchases.
  • Prepared and distributed payroll for staff of 15 direct reports.
  • Complied annual recommendations for end of fiscal year budgets.
  • Managed childcare program.
  • Maintained compliance with company requirements.
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • 15 years daycare supervisory experience.
  • Managed an in-home daycare with 20 infants, 40 toddlers and preschoolers and 25 school-aged children.
  • Addressed behavioral and learning issues with parents and daycare staff.
  • Supported 15 classroom teachers in implementing a developmentally appropriate curriculum for a group of 40 preschoolers.
  • Communicated regularly with parents about daily activities and behaviors.
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Developed standard operating procedures for all administrative employees.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Managed employee exit interviews and paperwork.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. 
  • Maintained and scheduled complex calendars.
  • Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
  • Answered and directed outbound and inbound phone calls per day.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Facilitated the criminal background check process for new hires.
  • Offered fair and equitable compensation by comparing current salaries with market pay.
Education
Bachelor of Arts: Business Administration, 1997
 Jackson State University - Jackson, MS
High School Diploma: 1992
 Bailey Magnet - Jackson, MS
This resume is created in 7 minutes.
Career Overview

Talented User/Network Support Specialist with a knack for finding solutions quickly and exceeding user expectations seeking to bring 4 years of IT experience to a fast-paced tech environment.

Certifications
  • CompTIA IT Operations Specialist
  • CompTIA Secure Infrastructure Specialist
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Project+
  • CompTIA Cloud Essentials
Work Experience
IT/Procurement (Tech Support and Purchasing Agent) | 05/2015 to Current New Orleans Public Belt Railroad - New Orleans, LA
  • Actively participates in improving employees' information security awareness through presentations and communications;
  • Installs software program updates and patches for various applications including Microsoft Windows, Microsoft Office, anti virus software, GE Transportation (RMI), Software Operational Solutions (SOS), QuickBooks, and ADP Payroll System.
  • Maintains and troubleshoots issues with user workstations, phones, and printers including set up of new workstations, phones, printers, and other peripherals.
  • Maintains security camera surveillance system and AEI readers on a 24/7 basis (1 hour response time required for AEI readers).
  • Responds to computer maintenance requests affecting functionality of railroad on a 24/7 basis and escalates if needed.
  • Assists in maintenance of building and gate access security system.
  • Prepares Identification Badges for new employees including replacement of damaged or lost badges.
  •  Maintains daily and other periodic system, libraries, and file backups.
    Diagnoses and resolves technical problems with Local Area Network (LAN), Wide Area Network, (WAN), and other systems.
  •  Coordinates timely repair of computer, printer, and copier equipment covered by third-party vendor maintenance agreements.
  •  Trains end users on efficient and effective care and use of computer systems.
Procurement Clerk | 08/2013 to 05/2015 New Orleans Public Belt Railroad - New Orleans, LA
  • Procured non-professional services and materials in accordance with Louisiana statues Title 38, Sections 2211-2212 (public bid law);
  • Procured professional services in accordance with City of New Orleans Mayoral Executive Order MJL 10-05.
Procurement/Accounts Receivable Clerk | 03/2013 to 08/2013 New Orleans Public Belt Railroad - New Orleans, LA
  • Procured non-professional services and materials in accordance with Louisiana statues Title 38, Sections 2211-2212 (public bid law);
  • Procured professional services in accordance with City of New Orleans Mayoral Executive Order MJL 10-05;
  • Distributed bills to customers, collected payments, recorded payments received. 
Purchasing Clerk | 01/2012 to 03/2013 New Orleans Public Belt Railroad - New Orleans, LA
  • Procured non-professional services and materials in accordance with Louisiana statues Title 38, Sections 2211-2212 (public bid law);
  • Procured professional services in accordance with City of New Orleans Mayoral Executive Order MJL 10-05.
Superintendent/Engineering/General Clerk | 05/2007 to 01/2012 New Orleans Public Belt Railroad - New Orleans, LA
  • Processed and encoded invoices for payment;
  •  Assisted the Chief Engineering Officer of the Railroad by screening calls, composing correspondence and other general administrative duties;
  •  Responsible for the creation and maintenance of Excel Spreadsheets for various purposes.  
  • Scheduled transportation workers according to labor agreement rules.. 
Education
Western Governors University - - Salt Lake City, UT | | Master of Business Administration Management and Strategy, 2010
  • Graduated July 2010;
  • Coursework included Advanced Accounting, Management and Strategy and Human Resource Management. 
University of New Orleans - - New Orleans, LA | | Bachelor of Science Mathematics, 2001
  • Graduated August 2001;
  • Recipient of the Women in Computer Science Scholarship;
  • Concentration in Computer Science.
This resume is created in 7 minutes.
Summary
Entry level human resources professional with 2+ years of experience, looking for new opportunities to utilize my skills. Experience includes customer service, recruiting, taxes, payroll, on-boarding, and HR reporting.
To obtain a position working under accountants to learn skills while finishing degree in accounting.
To obtain a position working under accountants to learn skills while finishing degree in accounting.
To obtain a position working under accountants to learn skills while finishing degree in accounting.
To obtain a position working under accountants to learn skills while finishing degree in accounting.
Skills
  • Payroll and benefits
  • Employee relations 
  • On-boarding
  • I-9 verification and W-4
  • New-hire orientation  
  • Microsoft Office Suite expert
  • Versatile
  • People-oriented
  • Intermediate Spanish
  • Detail-oriented
Experience
10/2016 to 12/2018
Payroll/HR Clerk NFI Industries － Voorhees, NJ

 

 

Human Resources 

  • Provide clerical and administrative support to Human Resources Manager
  • Maintains control of employee files and records in electronic (HRIS) and paper form with strict confidentiality
  • Completing reference checks and unemployment claims
  • Determine all eligible employees for benefits and notify them for enrollment period.
  • Answered questions regarding benefits and enrollment eligibility.
  • Handle onboarding process for new hires, including interviews, new hire paperwork, and orientation 
  • I-9, background checks, and w-4 completion.
  • Gathered necessary information for individual I-9 audits through internal HRIS system. 
  • Assist with employee requests regarding human resources issues, rules, and regulations.

Payroll

  • Maintain payroll information by collecting, calculating, and entering data.
  • Resolve payroll discrepancies by collecting and analyzing information.
  • Update payroll records by entering changes in exemptions, insurance coverage, and savings deductions.
  • Prepare reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
  • Audit payroll for 90+ distribution centers.
  • Review all payroll for any discrepancies, and make any necessary changes. Assist clients with any payroll related issues they have.
  • Calculate and record salary adjustments as necessary.
  • Research payroll and benefits record keeping issues including sick leave, vacation or non-contract balances.
  • Review, analyze and update salary and benefit projections for accuracy.
02/2016 to 08/2016
Human Resources/Payroll Assistant Always Best Care Senior Services － Philadelphia, PA


  • Process payroll for 1500+ employees.  
  • Provide clerical and administrative support to Human Resources Manager.
  • Maintains control of employee files and records in electronic (HRIS) and paper form with strict confidentiality.
  • Completing reference checks and unemployment claims
  • Determine all eligible employees for benefits and notify them for enrollment period.
  • Answered questions regarding benefits and enrollment eligibility.
  • Gathered necessary information for individual I-9 audits through internal HRIS system. 
  • Assist with employee requests regarding human resources issues, rules, and regulations.
  • Maintain payroll information by collecting, calculating, and entering data.
  • Resolve payroll discrepancies by collecting and analyzing information.
  • Update payroll records by entering changes in exemptions, insurance coverage, and savings deductions.
  • Prepare reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages. 
10/2015 to 12/2015
Temporary Recruiter Express Employment Professionals － Marlton, NJ


• Assist with day to day operations of the HR functions and duties.
• Provide clerical and administrative support to corporate and HR executives.
• Deal with employee requests regarding HR issues, rules, and regulations.
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc).
• Screening applications to choose best candidates.
• Use Boolean Search to find prospects.
• Maintain a recruitment volume of 30-80 vacancies and a high fill ratio.
• Find at least one hundred prospects a week.
• Advertising vacancies and interviewing applicants.
• Make at least fifty cold calls a day to potential candidates.
• Coordinate with candidates and hiring managers to schedule interviews.
• Conduct preliminary phone interviews of candidates.
• Create new hire folders and orientation paperwork for employees.
• Use HRIS system to keep track of employee data.
• Understand job openings for each client.
• I-9, background checks, and w-4 completion.
08/2014 to 08/2014
Temporary Recruiter Protocall Staffing Agency － Burlington, NJ
Education and Training
2017
Bachelor of Science: Labor and Employment Relations Rutgers University － New Brunswick, NJ, USA
2017
Payroll Certification National Association of Certified Public Bookkeepers

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