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Objective

Results oriented, self motivated college student  with excellent academics and leadership roles seeking an internship allowing exploration of career options in the health care administration field. Dean's List recognition, 3.91 GPA, studied abroad in the health care sector, industry relevant internships and work experiences.

Education
Bachelor of Science: Health Policy and Administration, 2020
Pennsylvania State University Schreyer Honors College - State College, PA
  • Honors student pursuing research thesis
  • Dean's List recognition all semesters, 3.91 GPA
  • Recipient of PSU Provost Scholarship, Society Of Distinguished Alumni Trustee Scholarship, College of Health & Human Development Dave McClung Award.
Study Abroad

IES  Abroad, Health Practice & Policy, Spring 2019

London, England

Kingston, Jamaica

  • Hands on service-learning program studying public health in diverse populations in London and Kingston, Jamaica.  
  • Attended City, University of London studying how the British health care system works, policies, practices, social welfare.
  • Internship at ---------------- (describe here)
  • Attended University of the West Indies School of Nursing, Kingston, Jamaica. Studied health care issues in a developing economy through classroom and community health care clinics.
  • Service- learning at --------- (describe Kingston here)
Work Experience
President, 10/2017 to Current
Alpha Chi Chapter of Sigma Chi Fraternity University Park, PA
  • Executive board chairman
  • Oversee 100 plus members and $500,000 annual budget 
  • Work closely with Penn State University officials and Interfraternity Council 
  • Horizon Leadership Scholarship recipient including national summit attendance in Snowbird, Utah.
  • Horizon Leadership Summit Graduate. Successfully completed leadership development training summit in Snowbird, Utah.  One of 200 national attendees selected from a highly competitive process.
  • Raised $153,295.56 with partnering sorority for Penn State's THON Dance Marathon and $16,657.05 for the Hunstman Cancer Institute  
Guest Service Specialist , 06/2018 to 08/2018
DaVita Kidney Care Malvern, PA
  • Coordinated dialysis placement requests for travel and emergencies.
  • Provided customer service support  to approximately 60 customers daily
  • Professionally answered general inquiries, documented feedback, swiftly handled client emergencies
  • Exceeded quality assurance standards each month 
Account Executive, 01/2017 to 01/2017
American Settlement Funding Broomall, PA
  • Managed portfolio accounts for growing mid-sized structured settlement brokerage firm.
  • Worked closely with insurance companies to verify client policies and remaining payment stream.
  • Calculated future value of annuity payments using T-Value and Excel applications.
  • Developed competitive comparison analyses  for account sales calls and negotiations.
  • Contacted new and existing clients to discuss services and options.
Additional Information
  • Health and Human Development Honors Society, Health Policy and Administration Club
  • Leadership Training Workshop attendee for Sigma Chi International Fraternity in Bowling Green, OH. Participated in leadership training and networking sessions. Contributed to the development of the Fraternity's annual strategic plan with board members from all chapters. 
This resume is created in 7 minutes.
Professional Summary

Resourceful Executive Assistant committed to quality performance, cognitive thinking and management of organizational goals. Serves as liaison for all business departments, including legal and accounting. Highly self-motivated with positive work ethic. Skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.

Work History
Executive Assistant To The President, 05/2017 to Current
Vast Conference Los Angeles, CA
  • Provides high-level, confidential administrative support to the President
  • Primary point of contact for external and internal constituencies on all matters pertaining to the President
  • Provides additional support to VP of Sales and Marketing, CTO and Director of Customer Success
  • Maintains office services by organizing office operations and procedures
  • Schedules travel for CEO, VP and all employees
  • Attends court hearings in place of CEO when needed
  • Implements Recruitment Life Cycle
  • Assists in employee relations, evaluating employee performance, payroll and benefits
  • Ensures positive company culture and employee retention by creating engagement programs, monthly team building events, holiday events and company parties in-office and offsite
  • Reviews and approves supply requisitions
Executive Assistant, 01/2015 to 05/2017
Nezzoh Solutions LLC Los Angeles, CA
  • Facilitates relationship between CEO and third-party vendors, including legal and accounting firms, insurance companies, recruitment companies, and media companies
  • Manages all functions of the office, consisting of inventory management, policies and procedures manuals, bookkeeping and payroll
  • Conducts research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings
  • Distributes company-wide announcements, books conference rooms and coordinates catering for annual staff development forum
  • Implements full cycle recruitment process across all business lines and source candidates through proven recruitment channels
  • Independently orientates and trains new hires
  • Assists with team building initiatives and overall support for maintenance of organizational culture and employee morale
Administrative Assistant, 12/2014 to 12/2015
North Shore Center for Facial Plastic and Cosmetic Surgery Chicago, IL
  • Maintained first-rate customer service as front line patient contact to enhance support and service, responding to the needs of the physicians and patients in a timely and efficient manner
  • Developed working knowledge of patient database software, NexTech, to carry patient data responsibilities and safeguard sensitive information
  • Composed legal reports, correspondence and physicians' transcripts for medical record
  • Assumed all responsibility for coordinating international and domestic travel, large scale meetings and events for the Medical Director
  • Managed appointments for consultations, follow-up visits, skin care consultations, treatments, and office procedures for each physician
  • Implemented and maintained the Recruitment Life Cycle
  • Successfully completed Medical Risk Institute's HIPAA Security Training
Medical Assistant, 04/2013 to 12/2014
Aayu Clinics Lakeview Immediate Care Chicago, IL
  • Mastered eClinicalWorks for Electronic Medical Records and Fonality for in-house communication
  • Implemented practice's quality assurance and control program, ensured compliance with HIPAA, CLIA and OSHA regulations, improved patient care/satisfaction
  • Scheduled appointments for patients and medical staff, sent referrals, medical records and maintained stewardship
  • Took accurate and detailed messages and managed high volume phone calls, emails, voicemails and faxes
  • Performed procedures, monitored vital signs, tested and recorded blood glucose levels and urinalysis reports, and used equipment as delegated by a licensed professional
  • Very knowledgeable about various insurance types; HMO, PPO, Workers' Compensation, deductibles and co-pays
Skills
  • Recruitment Life Cycle
  • Employee training and development
  • Project planning
  • Compensation and benefits
  • Excellent communication skills
  • Report writing
  • Excellent planner and coordinator
  • Coordinating Video and Audio Conference Calls
  • Advanced MS Office Suite
  • LegalZoom, QuickBooks
  • LinkedIn Recruiter, ZipRecruiter, Dice
  • Slack, join.me
  • Toggl, Aha!, Todoist
Education
Certified Medical Assistant: CMA Wilbur Wright College - Chicago, IL
This resume is created in 7 minutes.
Professional Profile
 Accomplished business leader with over 27 years of experience in large scale business development and program capture, developing and leading client practices, overseeing client delivery teams, and driving profit and growth. Practice area leader focused account P&L responsibilities, client relationship management, life-cycle opportunity and project management, solutions and delivery excellence.  Adept at understanding the complexities presented in large, high profile projects by leveraging strong analytical skills and broad knowledge base.  Ability to recognize the overarching client goals and develop action plans and creative solutions that result in on-time, on-track and on-purpose delivery.
 Business Development:
  • Exceptional track record leading capture of multi-year, multi-million dollar contracts for clients across the Federal spectrum
  • Demonstrated, successful experience leading all phases of program capture from deal identification and qualification, through strategic relationship development, proposal management and final negotiation
  • Adept at developing client relationships in order to cross-sell solutions and radiate into new client areas
Practice Management: 
  • Effectively orchestrates the interdependencies of the right team, talent and experience to create solutions to client challenges
  • Provide oversight and mentorship to multi-disciplinary teams overseeing 20-30 consultants at any time
  • Deliver real time feedback to team members leading to enhanced skills and ongoing career development
Client Delivery:
  • Repeated success in acquiring and organizing high performing teams that deliver results that exceed client expectations
  • History of building trusted adviser client relationships that endure through multiple contract years
  • Proven track record of receiving exceptional client performance ratings that have led to consistent exercise of options and follow-on contracts
Highlights
  • Credited with $50 million in total consulting revenue  since 2007
  • Bid and won the only two DHS financial system modernization opportunities solicited in 2016 
  • Drove double digit growth as account lead for multi-billion dollar Federal agency 
  • Recognized leader in Federal Financial System Modernization with unparalleled track record of client success 
  • Skilled negotiator with strong teaming partner relationships that enhance delivery capabilities and expand opportunities
Experience
Chevo Consulting LLC Rockville, MD Vice President 08/2017 to Current
Serve as Vice President and account lead for the Department of Homeland Security (DHS) sector.  Oversee quality assurance for delivery of engagements across the account.  Lead new business development including development of the account plan, pipeline management, opportunity capture and partnering.  Collaborate closely with the President on strategic initiatives for the company.              
Business Development:
  • Developed and executing account plan for $250 billion client account
  • Led capture for award of four new contracts within the first year, doubling the size of the account
  • Established relationships with over a dozen partner companies, leveraging prior relationships and establishing new ones
  • Built qualifications for three new service areas (communications, financial audit support, and acquisitions support) based on new contract awards.  Currently cross-selling these capabilities into new opportunities.
 
Client Success:
  • Currently overseeing 8 task orders across DHS, deploying high performing staff and overseeing delivery quality for each
  • Established trusted business advisor relationships for both existing and new  accounts
  • Received high CPAR scores across all DHS task orders
  • Responsible for recruitment and retention across the current account team of 20+ staff
 
Key Accounts:
  • Overseeing project to deliver strategic communications support across the entire Coast Guard acquisitions community, including the service's major acquisitions (ships, aircraft and C4IT)
  • Directing effort to provide financial and audit support services for the proper capitalization of Coast Guard's large assets
  • Providing executive leadership over effort to provide contract closeout support services to National Protection and Programs Directorate's (NPPD's) Office of Biometric and Identity Management (OBIM).  Successful delivery led to award of broad scope BPA (3 awardees) with $100m ceiling.
PriceWaterhouseCoopers (PWC) McLean, VA Director 03/2007 to 08/2017

Serve as the Financial System Modernization Solution leader for the Department of Homeland Security. Responsible for new business development and solution delivery across component agencies including Transportation Security Agency (TSA), U.S. Coast Guard (USCG), Federal Emergency Management Agency (FEMA) and DHS Headquarters.

Business Development:
  • Generated $6 million in new annual business through successful capture of FEMA Financial System Modernization and DHS HQ Office of Financial Operations Systems Modernization
  • Booked over $15 million in total revenue in 2016

 Client Success:

  • Led a team of over 15 professionals in the end to end reengineering of financial management business processes at U.S. Coast Guard, streamlining operations and improving audit compliance
  • Oversee FSM Program Management Offices at FEMA, TSA, and DHS HQ helping these clients successfully navigate both internal and external oversight requirements

Key Accounts:

 Federal Emergency Management Agency (FEMA) - Financial System Modernization

  • Serve as the Program Director in Charge of FEMA's Financial Management System Modernization Program Management Office (PMO)
  • Leading all aspects of Financial System Modernization planning including compliance with GSA's Unified Shared Service Management requirements and the DHS Systems Engineering Lifecycle (SELC)
  • Oversee the development of functional and technical requirements for the new solution and development of the requirements traceability matrix (RTM)

 U.S. Coast Guard (USCG) – USCG A-123 IT Controls Assessment  

  • Led the assessment of 5 systems across 40 control requirements mapped to National Institute of Standards and Technology (NIST) and Federal Information System Controls Audit Manual (FISCAM) control requirements
  • Facilitated a comprehensive control evaluation matrix for each of the systems to identify areas of control weaknesses and identified specific recommendations for remediating control gaps 

 General Services Administration (GSA) – Billing and Accounts  Receivable (BAAR)

  • Managed an effort to develop end-user accounting procedures for accounting processes, reconciliations, and financial reporting
  • Led the development of over 100 end-user procedures to describe  how end-users would perform their tasks in the new environment to improve the customer experience​​
BearingPoint Mclean, VA Senior Manager 04/2000 to 03/2007
 Led Oracle Federal Financials solution horizontal for BearingPoint Federal practice.  Managed efforts across Federal vertical accounts to identify and develop solutions, pursue new client opportunities and recruit staff for delivery. As the Oracle partner liaison for the Federal practice, coordinated training activities, product demonstrations, joint sales efforts and other partnering initiatives to build practice momentum.
Business Development:
  • Spearheaded capture for multiple large-scale strategic awards in the Federal practice, such as: $90 million, 5 year award of Oracle Federal Financials implementation across Department of Health and Human Services
  • $20 million award of Oracle Implementation at the Army's Military Traffic Management Command (MTMC)
  • $40 million award of Enterprise-wide Scheduling and Registration system for the DoD Tricare Management Activity (TMA)
  • $5 million award of Oracle Federal Financials implementation at the U.S. Army Medical Research and Materiel Command (MRMC)

Client Success:   

  • Provided Senior Management oversight to delivery teams for Oracle engagements.
  • Led project resourcing efforts including the recruiting and on-boarding of numerous staff at multiple experience levels.  
  • Ensured that portfolio of engagements achieved practice profitability targets  
 
Key Accounts:
 MTMC - Financial System Transformation
  • Led the definition of "To Be" business processes for purchasing, accounts payable, accounts receivable, general ledger, and financial report
  • Managed the subsequent implementation of these modules using the Oracle e-Business Suite
  • Project resulted in a single, centralized financial management environment for MTMC with improved quality of data, streamlined business processes, higher quality financial reports, and improved integration with mixed financial systems
  USAMRMC – Oracle 11.5.10 Implementation
  • Served as Program Manager responsible for delivery of a new cross-enterprise financial management environment utilizing the Oracle e-Business Application Suite (version 11.5.10).
  • Provided full life-cycle implementation support services including requirements definition, design and configuration, data migration, transition, and initial support services.
Coopers & Lybrand Fairfax, VA Principal Consultant 02/1992 to 03/2000
 Provided engagement level leadership for multiple clients focused on transformation of their Federal financial business processes and systems. Supported both SAP and Oracle in defining product enhancements to support Joint Financial Management Improvement Program (JFMIP) requirements.
 
KEY ACCOUNTS:
 U.S. Agency of International Development (USAID) – IV&V over Financial System Implementation
  • Supported the enterprise-wide business transformation effort, leading the IV&V of the implementation effort for USAID's new core financial management system
  • Provided expert advice and assistance in the areas of federal financial management requirements, internal control compliance, financial closing and reporting, and validation of transactions

 NASA – Financial System Implementation Program Management Oversight

  • Served as task lead for NASA's core financial management system implementation 
  • Led the definition of requirements for the new core financial system to comply with JFIMP (now FSIO) and NASA-specific requirements 
Education
Master of Science: Accountancy Virginia Tech, Blacksburg, VA
Bachelor of Science: Accounting Information Systems Virginia Tech, Blacksburg, Va
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Professional Summary
Skills
Work History
10/2016 to 04/2017
Social Work Intern TASC of Southeast Ohio Jackson, Ohio
  • Assessed referred clients during consultation meetings to analyze their needed level of care.
  • Diagnosed clients based off of observation, self- assessed screening tools and questionnaires.
  • Collaborated weekly with a multi- disciplinary team to discuss each client's care.
  • Advocated for clients in the justice system by consulting with the judge, probation officers, and attorneys.
  • Referred clients in need to appropriate mental health services and other resources.
  • Facilitated group therapy with outpatient clients and clients in the local jail.
06/2016 to 08/2016
Team Expansion Zenica
08/2015 to 04/2017
Pathways Intern Ohio University Athens, Ohio
  • Fundraised $5,000 through support letters and public speaking during the two months prior to the internship.
  • Budgeted finances between food, travel expenses, language classes, etc.
  • Established rapport with members of the community, facilitating relationships with the local service workers.
  • Interviewed Bosnian community members regarding the recent war and the impact it has had on their lives.
  • Analyzed the interviews and the day to day lives of those in Zenica in order to gain cultural understanding Office of Multicultural Student Access and Retention.
Peer Mentor
  • Refer and link students to appropriate support services on campus and in the community.
  • Facilitated weekly study sessions with the students.
  • Interview students biweekly to supervise their academic work, as well as their personal and social well- being.
  • Planned monthly workshops and community service opportunities.
10/2014 to 04/2016
Kid's Club Intern Good Works, Incorporated Athens, Ohio
  • Prepared weekly educational and recreational activities for children ages 4 to 18, who come from low- income homes.
  • Demonstrated empathy when children discuss their personal issues.
  • De- escalated confrontation.
  • Demonstrated understanding of child development when interacting with the children.
  • Weekly discuss observations with supervisor.
  • Identify signs of abuse in children and report to Child Protective Services when needed.
10/2014 to Current
President and Student Leader Reach Out on Campus, Ohio University Athens, Ohio
  • Facilitated weekly delegation meetings with student leaders to plan socials, community service and lessons.
  • Conflict resolution among leaders and group members.
  • Conducted outreach services with the Drop- In Shelter in Cincinnati, Ohio.
  • Volunteered sorting donations at Mathew 25 in Cincinnati, Ohio and Lifeline in Columbus, Ohio.
  • Delegated and participated in maintenance services at Mountain Mission School in Grundy, Virginia.
  • Planned and led children's programs in the Dominican Republic.
Education
December 2017
Bachelor of Social Work: Psychology
Ohio University -
3.5 Psychology