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Sales support with can-do attitude and willingness to help at all times, with a track record of managing a wide variety of customer service issues quickly and efficiently.
I am service focused and progress driven, dedicated to giving every customer an exceptional experience. I am an adaptive leader with good communication skills in high-stress environments. I am able to observe and react accordingly, keeping business operations efficient.
I work directly with my owner/operator to ensure a 22% monthly minimum gross profit.
I also work directly with my department managers to achieve cost effective plans such as minimized labor and maximizing sales.
I have trained, coached and mentored 47 crew and 6 shift managers in the development and rollout of the newest protocol, safety regulations and procedures included within our 'hot of the grill' and 'flash finish' first wave market testing.
I develop promising candidates from crew to management while continuously stabilizing the current turn over rate.
I have also been recognized for breaking a record high in monthly sales for two of the months I have been employed as General Manager.
As People Dept. Manager, I interviewed, selected, trained and supervised the staff.
I consistently tried to recognize and acknowledge my crews performance to boost morale and productivity while also cross-training and scheduling team members strategically to ensure outstanding customer service.
I manage and coach my team through high-volume sale peaks while keeping them productive during low-volume sales.
I acknowledge and try to answer or rectify any customer or crew complaints or inquiries.
I help prepare my team members for the successful launches of new menu items or system updates.
I maintain a safe work environment by following up on proper procedural execution both in the kitchen and interacting with customers to reduce the risks of injuries or accidents.
As Kitchen Dept. Manager, I am learned to correctly calculate inventory and order the appropriate amount of product and supplies.
I was also responsible for verifying that all standards are kept in compliance with safety regulations as well as my employers and customer expectations being met.
Responsible for front end operations including cash office, cashier team, and online orders. Also responsible for back end operations including receiving, freight flow processes, delivery, and RTVs. Accountable for bottom line profitability, managing payroll through operational efficiency and maintaining store supplies.
Responsible for managing and driving sales and margin by managing a sales team that develops customer relationships, pursues sales opportunities, and ultimately closes sales. In addition, may be expected to be responsible for the store at any point in absence of the Store Manager. Responsible for building and developing including recruiting, hiring, training, mentoring and coaching a professional and talented sales organization that provides the customer experience while maximizing sales, margin, close rates and average ticket.
Responsible for managing the overall installation process from the point of sale, including coordinating timelines, assigning the appropriate contractors, onsite job inspections and final follow up to ensure job completion and overall customer satisfaction. Supervise project remodels from initial In-home visits, creating and proposing timelines and coordinating schedules with the project specialist , also including mid point review and final walk through with the General Contractor and client. Other duties include supervising my team in customer follow up to ensure timelines are being met, bill payments, ensuring job folder have all necessary documentation, training and coaching as needed.
Responsible for the overall customer service in the department. Prioritize task through the use of work list with the goal of ensuring the department was maintained to above company expectations including inventory management, pricing audits, safety walks, and ensuring sales goals were achieved by sales specialist and holding team accountable if expectations were not met. Instructed staff on how to handle difficult and complicated sales. Trained and coached in all areas of customer service including handling customer complaints and concerns.
Responsible for meeting or exceeding sales goals and providing customers with a professional and world class shopping experience. Expected to follow up with customers handle any issues or concerns that arose and communicate all issues with the installed sales office or management team for appropriate action to be taken. Also responsible for maintaining department standards including pricing, keeping a neat clean and organized department. Handled direct vendor contacts and issues to ensure product was specific to job needs and timely order fulfillment to meet installation dates.
Expert retail sales professional offering 20 years experience in retail customer service and retail management. Focused on exceeding sales goals,
training, impemtation of guidelines and procedures.
Raised profit margins and sales by a minimum of 4% in growth from previous year in accountable areas.
Motivates employees using positive reinforcement and creative reward system.
Lead several Market and Lowe's store leadership program
Directed several yearly store inventory teams
Member of Lowe's Safety Team +10 years
I am an organized and detail-oriented individual, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I have more than 7 years of experience in BlueCard Host, as well as 4+ years of leadership experience.
4+ years Leadership experience
Adherence to high customer service standards
Exceptional interpersonal communication
Strong Organization Skills
Excellent time management skills
Effective problem solver
Facets BOB Database
Blue2 Overpayment Database
Imaging Inventory Database
Microsoft Excel, Word, PowerPoint, and Limited Access