Department Manager resume examples

As People Dept. Manager, I interviewed, selected, trained and supervised the staff.

I consistently tried to recognize and acknowledge my crews performance to boost morale and productivity while also cross-training and scheduling team members strategically to ensure outstanding customer service.

I manage and coach my team through high-volume sale peaks while keeping them productive during low-volume sales.

I acknowledge and try to answer or rectify any customer or crew complaints or inquiries.

I help prepare my team members for the successful launches of new menu items or system updates.

I maintain a safe work environment by following up on proper procedural execution both in the kitchen and interacting with customers to reduce the risks of injuries or accidents.

As Kitchen Dept. Manager, I am learned to correctly calculate inventory and order the appropriate amount of product and supplies.

I was also responsible for verifying that all standards are kept in compliance with safety regulations as well as my employers and customer expectations being met.

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Operated the drive-through window and sales register quickly and efficiently.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Verified that prepared food met all standards for quality and quantity.

• Oversaw care and maintenance of kitchen equipment.
• Cooked regular menu items and seasonal offerings according to company standards.
• Cleaned and maintained kitchen equipment on a regular basis.
• Provided support to crew members through all facets of food preparation and delivery.
• Cleaned and organized all line stations when needed.
• Monitored line efficiency and implemented improvements for increased productivity.
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

• Worked directly with Store Managers, and Asst. Store Managers  to brainstorm and discuss strategy.
• Responsible for creative design for prominent presentations.
• Insured company guidelines and directives were implemented and followed. 
• Oversaw merchandising of new stores and remodels.
• Partnered with fellow regional team memebers.
• Responsible for store merchandising in 25 stores.

• Continual training of Store Managers, Department Managers and staff.
• Oversaw department merchandising of Baby departments, including Spring and Fall programs of furniture and baby gear.
• Held in-store training of product and customer service.
• Attended trade expositions.
• Oversaw Baby departments in 75 stores.

• Oversaw merchandising in 21 stores.
• Calculated space openings twice a year  for new styles of merchandise in multiple categories. 
• Involved with store openings and remodels.
• Close communication with field superiors and corporate buyers and allocators.
• Continual training of store management and staff.
• Responsible for Home Departments in 15 stores.

• Oversaw all aspects of my department, training, merchandising, scheduling,  customer service and sales.
• Increased department sale 20% in first year.
• Communicated with Store Management and District Supervisors.
• Responsible for having new merchandise out in timely manner.
• Assisted in all other departments of the store.
• Assumed responsibility of store operations.

• Daily operations of store. 
• Assisted customres with orders and purchases.
• Attended trade shows 2 times a year to purchase merchandise for the store.
• Maintained high standards of customer service.
• Maintained high level of merchansing and cleanliness.

• Responsible for providing superior customer service and driving sales and margin in alignment with the financial plan of the store.  Primary responsibilities include controlling and monitoring overall store expenses, and ensuring that all corporate financial and merchandising standards are maintained and enforced.                 
             Received multiple Customer Service Awards from current and previous CEO from customer compliments recognition.
  

• Securing appropriate staffing, assisting in recruitment and selection process,  on board and continuous training  of associates.   Ensure employee development, mentoring, and training are occurring and that certification's are maintained.   Enable and promote an inclusive and diverse team and working environment.

• Increasing sales and maximizing profit margins through forecasting, sales reports, store promotions, and sales programs.  Ensuring merchandising standards are in place also validation of all resets and seasonal changes.  

                   Raised profit margins and sales by a minimum of 4% in growth from previous year in accountable  areas.

• Inspire a service driven culture through encouraging and modeling superior customer service and prompt resolution of issues - set challenging objectives/goals and communicate clear expectations.  Training and developing employees, by identifying opportunities on employee's performance and providing support(constructive feedback). 

                  Motivates employees using positive reinforcement and creative reward system.​

• Leadership and management training for high potential associates -developing a team by providing continuous feedback guiding their development and growth.

                   Lead several Market and Lowe's store leadership program

• Manage inventory by ensuring shelves are stocked and displayed consistent with Lowe's standards and to oversee shrink and loss.

                  Directed several yearly store inventory teams

• Ensuring store compliance with all safety procedures.   Power equipment and Hazmat training and State and Federal DOT certifications. 

                  Member of Lowe's Safety Team +10 years

• I proficiently handled many tasks including, but not limited to, Customer Service inquiries, responding to adjustment requests, restoring claims to their original processing when applying adjustments not approved, Overpayment recovery, Provider network adjustments, Faxed corrected bills, Provider Financial Mandate adjustments, and High volume adjustments.
• I assisted with Back-Up Team lead duties.
• I was quickly able to comprehend claim issues, assess, and determine the response and communicate to internal or external customers.  
• I was able to process adjustments in an accurate and timely manner, while documenting the handling of adjustments appropriately in applicable systems.
• I active coached/mentored new associates that joined our team. I also trained the several claims associates to help assist our team with a large High Volume Adjustment.
• I consistently exceeded quality and pride standards.

• I managed a wide variety of customer service and administrative tasks to resolve provider issues, regarding out of state members, quickly and efficiently.
• I participated in the mentoring program and was a coach for several training classes.
• I also assisted my team lead when needed, as well as followed up on fellow employees work when they were out or needed assistance.
• I exceeded quality and adherence standards.

• I was the department manager for Tools, Hardware, and Home storage.
• As department manager, my primary responsibility was enabling and empowering a team of Customer Service Associates to deliver the best possible customer service experience in the store.
• This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening & probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management & area recovery).
• I was also responsible for ensuring my departments were customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.
• I was responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area.
• I also lead Customer Service Associates in other departments, as needed, to meet the demands of the store.

• I served as the store expert in cabinets by providing detailed product information to both, customers and peers, promoting and recommending products, plans, or installation services that match customer needs.
• Created designs with lighting, flooring, cabinets, appliances and paint for customers.
• I was also responsible for building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders.

• As Head Cashier, my primary responsible was enabling and empowering a team of Cashiers to deliver the best possible customer service experience in the store.  
• I was responsible for managing all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area.
• I also had to handle daily scheduling, oversee coverage of registers and store supply usage, perform opening procedures, and provide excellent customer service by assisting customers and issues.
  

• As Cash Office Clerk, I had to ensure the daily deposit was completed and accurate, as well as, research any discrepancies.  I also had to ensure the money for each register was prepared and placed prior to store opening.
• As Cashier, I provided exceptional customer service, while answering a multi-lined phone, and running a cash register.
• Assist with Head Cashier duties as needed.