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Summary

Sales support with can-do attitude and willingness to help at all times, with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights
  • Reliable with excellent work ethic
  • Meticulous attention to detail
  • Excellent communication skills
  • Complex problem solving
  • Positive attitude
  • Strong interpersonal skills
  • Exceptional time management
  • Prospecting techniques
  • Relationship building
Experience
Ken Garff Glass & Autobody American Fork, Utah Parts Representative 06/2017 to Current
  • Responded to all customer inquiries in a timely manner.
  • Implemented a consultative selling approach on all inbound calls.
  • Created strategies to grow customer base.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.
Patterson Dental Company Salt Lake City, Utah Customer Service Representative 03/2007 to 06/2017
  • Exceptional customer service skills with strong communication skills in verbal and written form.
  • Entered data into a SAP computer system using computer software programs including web based, spreadsheet and word processing systems
  • Calculating current payments and amount past due on several accounts.
  • Clearly explained company policies and procedures for product delivery and installs on equipment
  • Completed research on complex problems and resolved issues in a timely manner
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
Smiths Food & Drug Elko, NV Department Manager 12/2002 to 03/2007
  • Followed established departmental and store policies and procedures. 
  • Directly oversees the successful operation of the grocery, frozen, dairy and natural and specialty foods departments.
  • Ensures the quality and freshness of all products and services.
  • Ensures the store is cleaned daily and meets the company standards for appearance.
  • Delivers excellent customer service to all customers.  
    Education
    High School Diploma Carson Graham High School, Vancouver, B.C.
    Diploma Vancouver Technical College, Vancouver, B.C.
    This resume is created in 7 minutes.
    Professional Summary

    I am service focused and progress driven, dedicated to giving every customer an exceptional experience. I am an adaptive leader with good communication skills in high-stress environments. I am able to observe and react accordingly, keeping business operations efficient.

    Skills
    • Employee scheduling
    • Coaching and mentoring
    • Staff training/development
    • Business development
    • Efficient multi-tasker
    • Customer service-oriented
    • Conflict resolution
    • Food preparation and safety
    • Deadline-oriented
    Work History
    General Manager, 03/2018 to Current
    Mcdonalds TACOMA, WA

    I work directly with my owner/operator to ensure a 22% monthly minimum gross profit.

    I also work directly with my department managers to achieve cost effective plans such as minimized labor and maximizing sales.

    I have trained,  coached and mentored 47 crew and 6 shift managers in the development and rollout of the newest protocol, safety regulations and procedures included within our 'hot of the grill' and 'flash finish' first wave market testing.

    I develop promising candidates from crew to management while continuously stabilizing  the current turn over rate.

    I have also been recognized for breaking a record high in monthly sales for two of the months I have been employed as General Manager.

    People Department Manager, 08/2017 to 03/2018
    McDonald's Tacoma, Wa

    As People Dept. Manager, I interviewed, selected, trained and supervised the staff.

    I consistently tried to recognize and acknowledge my crews performance to boost morale and productivity while also cross-training and scheduling team members strategically to ensure outstanding customer service.

    I manage and coach my team through high-volume sale peaks while keeping them productive during low-volume sales.

    I acknowledge and try to answer or rectify any customer or crew complaints or inquiries.

    I help prepare my team members for the successful launches of new menu items or system updates.

    I maintain a safe work environment by following up on proper procedural execution both in the kitchen and interacting with customers to reduce the risks of injuries or accidents.

    As Kitchen Dept. Manager, I am learned to correctly calculate inventory and order the appropriate amount of product and supplies.

    I was also responsible for verifying that all standards are kept in compliance with safety regulations as well as my employers and customer expectations being met.

    Shift Manager, 07/2015 to 06/2017
    Mcdonalds Fircrest, Wa
    • Consistently provided friendly guest service and heartfelt hospitality.
    • Promptly and empathetically handled guest concerns and complaints.
    • Operated the drive-through window and sales register quickly and efficiently.
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Cross-trained and coordinated scheduling with team members to ensure seamless service.
    • Verified that prepared food met all standards for quality and quantity.
    Grill Manager, 08/2012 to 2015
    Mcdonald's TACOMA, WA
    • Oversaw care and maintenance of kitchen equipment.
    • Cooked regular menu items and seasonal offerings according to company standards.
    • Cleaned and maintained kitchen equipment on a regular basis.
    • Provided support to crew members through all facets of food preparation and delivery.
    • Cleaned and organized all line stations when needed.
    • Monitored line efficiency and implemented improvements for increased productivity.
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    Education
    High School Diploma: 2011
    Lincoln High School - Tacoma, WA
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    Professional Summary
    Manager equipped with extensive experience in retail management in sales. Employs excellent leadership skills and multi tasking strengths.
    Core Qualifications
    • Training and development
    • Results-oriented
    • Client-focused
    • Quick learner
    • Multi-Task Management
    • Customer Service
    • Creative Problem Solving


    Experience
    Lowe's Home Improvement Littleton, CO Assistant Store Manager 05/2017 to Current

    Responsible for front end operations including cash office, cashier team, and online orders. Also responsible for back end operations including receiving, freight flow processes, delivery, and RTVs. Accountable for bottom line profitability, managing payroll through operational efficiency and maintaining store supplies.

    Responsible for managing and driving sales and margin by managing a sales team that develops customer relationships, pursues sales opportunities, and ultimately closes sales. In addition, may be expected to be responsible for the store at any point in absence of the Store Manager. Responsible for building and developing including recruiting, hiring, training, mentoring and coaching a professional and talented sales organization that provides the customer experience while maximizing sales, margin, close rates and average ticket.

    Lowe's Home Improvement Albuquerque, NM Installed Sales Manager 01/2016 to 05/2017

    Responsible for managing the overall installation process from the point of sale, including coordinating timelines, assigning the appropriate contractors, onsite job inspections and final follow up to ensure job completion and overall customer satisfaction. Supervise project remodels from initial In-home visits, creating and proposing timelines and coordinating schedules with the project specialist , also including mid point review and final walk through with the General Contractor and client. Other duties include supervising my team in customer follow up to ensure timelines are being met, bill payments, ensuring job folder have all necessary documentation, training and coaching as needed.

    Lowe's Home Improvemnet Albuquerque, NM Department Manager 02/2014 to 02/2016

    Responsible for the overall customer service in the department.  Prioritize task through the use of work list with the goal of ensuring the department was maintained to above company expectations including inventory management, pricing audits, safety walks, and ensuring sales goals were  achieved by sales specialist and holding team accountable if expectations were not met.  Instructed staff on how to handle difficult and complicated sales.  Trained and coached in all areas of customer service including handling customer complaints and concerns. 

    Lowe's Home Improvemnt Albuquerque, NM Sales Specialist 05/2007 to 02/2014 Responsible for achieving sales goals, credit applications, coordinating with the installed sales office to follow up with product orders and to communicate customers expectations.  Ensuring contracts  were completed and all legal documents were signed and communicated with customer. Exceeded sales goals year after year by 10% or more. Met credit application goals on a monthly basis.
    The Home Depot Albuquerque, NM Sales Specialist 09/2001 to 05/2007

    Responsible for meeting or exceeding sales goals and providing customers with a professional and world class shopping experience. Expected to follow up with customers handle any issues or concerns that arose and communicate all issues with the installed sales office or management team for appropriate action to be taken. Also responsible for maintaining department standards including pricing, keeping a neat clean and organized department. Handled direct vendor contacts and issues to ensure product was specific to job needs and timely order fulfillment to meet installation dates.

    Education
    High School Diploma: General Education 2000 Del Norte High School , Albuquerque, NM
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    Professional Summary

    Expert retail sales professional offering 20 years experience in retail customer service and retail management. Focused on exceeding sales goals,

    training, impemtation of guidelines and procedures.

    Skills
    • Customer-oriented
    • Operations/Logistics
    • Merchandising
    • Motivated team player
    • Natural leader
    • Skilled problem solver
    Work History
    Assistant Store Manager 2012 - 2017 01/1996 to Current
    Burlington Daly City/Field Positions/San Francisco


    • Responsible for merchandising standards and presentation of the store.
    • Oversee daily store operations as M.O.D.
    • Partnership with other managers for weekly strategic planning, scheduling, and hiring.
    • Cultivate friendly customer service environment for a positive shopping experience.
    • Continual coaching and training of associates to meet goals and expectations.
    Regional Store Merchandiser 2009 - 2012 Burlington Coat Factory
    • Worked directly with Store Managers, and Asst. Store Managers  to brainstorm and discuss strategy.
    • Responsible for creative design for prominent presentations.
    • Insured company guidelines and directives were implemented and followed. 
    • Oversaw merchandising of new stores and remodels.
    • Partnered with fellow regional team memebers.
    • Responsible for store merchandising in 25 stores.
    Baby Divisional Trainer 2004 - 2009 Burlington Coat Factory
    • Continual training of Store Managers, Department Managers and staff.
    • Oversaw department merchandising of Baby departments, including Spring and Fall programs of furniture and baby gear.
    • Held in-store training of product and customer service.
    • Attended trade expositions.
    • Oversaw Baby departments in 75 stores.
    Home Department District Supervisor 1 Burlington Coat Factory
    • Oversaw merchandising in 21 stores.
    • Calculated space openings twice a year  for new styles of merchandise in multiple categories. 
    • Involved with store openings and remodels.
    • Close communication with field superiors and corporate buyers and allocators.
    • Continual training of store management and staff.
    • Responsible for Home Departments in 15 stores.
    Home Department Manager 1 Burlington Coat Factory
    • Oversaw all aspects of my department, training, merchandising, scheduling,  customer service and sales.
    • Increased department sale 20% in first year.
    • Communicated with Store Management and District Supervisors.
    • Responsible for having new merchandise out in timely manner.
    • Assisted in all other departments of the store.
    • Assumed responsibility of store operations.
    Assistant Manager 1 Christian And Johnson Chico, CA
    • Daily operations of store. 
    • Assisted customres with orders and purchases.
    • Attended trade shows 2 times a year to purchase merchandise for the store.
    • Maintained high standards of customer service.
    • Maintained high level of merchansing and cleanliness.
    Education
    Bachelor of Arts: Business 1986 California State University, Chico - Chico, California