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Professional Summary
Results-oriented marketing manager dedicated to driving customer satisfaction and product visibility through highly-targeted online and offline marketing strategies. Experienced in public relations, relationship building and management.
Skills
  • Client account management
  • Human resources management
  • Customer service-focused
  • Financial budgeting and reporting
  • Accomplished manager
  • Marketing strategy
  • Payroll administration experience
  • New employee orientations
  • Oversee daily operations
  • Employee recruitment
  • Event planning
  • Strong written and verbal communication skills
  • Advanced layout and design skills
  • Willing to acquire required certifications  
  • Business development / growth
  • Digital media
  • Internet marketing
Work History
Parent Liason, 08/1996 to 06/1998
National Heritage Charter Academy – Burton Glen Campus 4171 Atherton Rd, Burton, MI 48519 • Corporate: 3850 Broadmoor Ave SE
  • Created standard operating procedures.
  • Implemented strategies to increase program effectiveness.
  • Adjusted program mechanics to account for changing conditions.
  • Coordinated work between multiple departments.
Director or Genesee County AmeriCorps Program , 03/1998 to 09/2004
Genesee County AmeriCorps Program - Resource Center Sybl Atwood / Dale Weighill 1401 South Grand Traverse Flint, Michigan 48503 Administration: (810) 232-630
  • Created standard operating procedures.
  • Adjusted program mechanics to account for changing conditions.
  • Implemented strategies to increase program effectiveness.
  • Determined customer needs and developed program initiatives according to preferences.
  • Monitored employee work and developed improvement plans.
Department Supervisor, 03/2004 to 11/2009
General Motors Lake Orion Assembly Plant - Steve Englemann 4555 Giddings Road Lake Orion, MI 48359
  • Supervised a team of 12 area managers and 200+ associates
Director of Operations / Owner, 01/2010 to 02/2015
MSA Pride AllStar Cheerleading Dance & Gymnastics 4446 Richfield Rd. Flint, Mi 48506


  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Hospice Home Care , 05/2016 to Current
Affordable Quality Care - Brenda Liebengood 2196 Howe Rd. Burton, Mi. 48519 contact: Brenda Liebengood
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Administered medications
  • Case Management
  • Trained new staff on quality control procedures.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Coordinated the review, revision and creation of Operational Policies
  • Delivered in-home care to disabled children and adults.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
Education
Associate of Archictural design / minor Bussiness Management: Design / Marketing / Business Managaement, 1996
LTU Lawrence Technological University - 21000 West Ten Mile Road Southfield, MI, 48075
Certificate in Project Management   2000
Certification of CNA: CNA, 2011
Mott Community College - 2050 W. Bristol Rd. Flint, Mi 48507
This resume is created in 7 minutes.
Professional Profile
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
 
Results-focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Qualifications
  • Team leadership experience
  • Results-oriented mindset
  • Good communication skills
  • Decision-making
  • Supervision and training
  • Calm under pressure
  • Personnel training and development
  • Organized
Relevant Experience
  • Promoted to different Assistant Store Manager specialization (Human resources, sales, operations) with great mention in each role.
  • Recognized as a role model for leadership and living values of the company
  • Participated in the opening of a new Home Depot store, by interviewing, selecting and training new associates.
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Experience
Specialty assistant store manager, 02/2017 Home Depot Montreal, Qc
  • Managed team of 3 of professionals.
  • Maximized client satisfaction.
  • Directed strategic initiatives to achieve an increase of 5% in sales.
Assistant store manager, 04/2013 to 01/2017 Home Depot St Constant, Qc
  • Managed team of 7 of professionals.
  • Achieved 30% increase of sales the last year as Sales Manager for installation services.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Achieved 84% of satisfaction in voice of associate survey, representing best increase in canada east.
  • Mentored, coached and trained 2 team members.
 

Human resources manager, 01/2012 to 03/2013 Home Depot Greenfield Park, Qc
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Advised managers on organizational policy matters and recommend needed changes.
Department supervisor, 09/2008 to 12/2011 Home Depot St Jean Sur Richelieu, Qc
  • Managed team of 6 of designers and sales associates.
  • Hiring and training new employees.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Held each team member accountable for achieving brand and performance goals.
Education
Human resources, 2015 HEC - Montreal Montreal, Qc, Canada

Human resources certificate

GED: Administration, 1995 Ste Foy College Ste Foy, Qc, Canada
Administation 3 years program (technique administrative).
Specialized in marketing
GED: Interior design and Architecture, 2001 International design academy Montreal, Qc, Canada
Marketing, 1998 Laval university Quebec City, Qc, Canada Marketing certificate
Accomplishments
  • Increased year-over-year installation sales by $250 000 (38% increase). 
  • Played an instrumental role in increasing customer satisfaction ratings index from 69% to 84% within 2 years as Assistant Store Manager.
  • Served as key contributing member to Leadership team.
  • Identified and initiated actions to decrease inventory shrink by 35% in one year as operation manager.
This resume is created in 7 minutes.
Summary
Compassionate and dedicated to helping children, teens, and young adults dealing with depression, anxiety, self-harm, and prior abuse histories. Extensively trained and experienced in devising creative treatment plans and collaborating with a treatment team to provide clients with exceptional treatment services. Organized Quality Assurance Officer, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
Skills
  • Trained in indicators of child abuse Highly dependable and punctual
  • Adept at treatment and discharge planning Culturally sensitive
  • Case management proficiency Adept at conflict resolution
  • LPC-intern Experienced staff trainer
  • Inspired to help others Creative collaborator
Experience
07/2015 to 02/2016
Quality Assurance Officer Children's Hope - Lubbock TX
  • Supported and consulted with the Clinical Directors and Administrators at three different campuses.
  • Completed various audits, inspections, and corrective action plans for treatment teams.
  • Conducted weekly child interviews and site inspections.
  • Led weekly Clinical Care team meetings at the West campus and facilitated weekly CQI/Safety meetings with each campus.
  • Held weekly educational seminars and trained highly skilled Direct Care Counselors.
  • Co-facilitated individual therapy and family therapy sessions for children ages 5 to 17.
  • Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
02/2015 to 06/2015
Case Manager Children's Hope Levelland, TX
  • Developed Treatment Plan goals, facilitated Treatment Plan staffing's with stakeholders, facilitated phone calls with each child and their stakeholders, wrote Monthly Progress Summaries, completed contact summaries, communicated and assisted DFPS in each child's progress.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Maintained a caseload of more than 40 children in a Residential Treatment Center.
  • Presented case history material to review and discussion with other staff members.
  • Documented psychiatric services and responses to treatment in patient case files.
10/2014 to 02/2015
Department Supervisor World Market - Lubbock TX
  • Supervisor of Gourmet section of store.
  • Major duties included: stocking merchandise, making displays with products, and building sets for products.
  • Customer service Cash register experience.
05/2014 to 08/2014
Counselor Family Counseling Services Lubbock, TX
  • Counselor for adults aged 18-40 years on an individual basis.
  • Sessions focused on individual needs of clients.
  • All sessions were free and sessions were held weekly for each client.
  • Observed and monitored client behavior and responses to treatment.
  • Developed and implemented treatment plans and modified when needed.
  • Connected clients with community service and resource agencies.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Person- Centered approach.
  • Offered and documented treatment consent forms in patient health records.
01/2014 to 07/2014
Counselor Roosevelt Junior High School Lubbock, TX
  • Counselor for students aged 11-18 years.
  • Conducted weekly individual and group counseling sessions.
  • Maintained a caseload of 15 clients.
  • Developed and implemented treatment plans and modified when needed.
  • Connected clients with community service and resource agencies.
Education and Training
Summer 2014
Graduate Degree: Childhood and Adolescent Psychology Texas Tech University Childhood and Adolescent Psychology
Fall 2008
Bachelor of Science: Psychology ADRS Texas Tech University Lubbock, TX Psychology ADRS Studied American Sign Language
Skills
American Sign Language, approach, Case management, Cash register, conflict resolution, Counselor, counseling, client, clients, Customer service, dependable, discharge planning, family therapy, forms, meetings, Clinical Care, Progress, Safety, seminars, staffing, Supervisor, phone, Therapy, trainer, Treatment Plan, treatment plans
This resume is created in 7 minutes.
Summary
A dedicated, self-motivated employee with over 20 years of experience in customer service, training, management and sales analytics.  Proficient at multi-taking, project management and problem solving.  I am seeking a career in a fast-paced, collaborative environment in which I can use my collective skills to drive positive change throughout an organization.
Highlights
  • Managed and supervised teams of 5 to 45 people from sales, production, and distribution personnel and ensured work demands were completed accurately and on time
  • Created comprehensive training materials and reports for workmates to accomplish tasks and inform of essential company subjects
  • Planned, organized and facilitated department meetings
  • Administered new subdivisions within retail construction, partnering with vendors to provide product training for district employees and customers as necessary​
  • Extensive written and oral communication experience derived from presentations to colleagues and management
  • Proficient in various software applications, including Microsoft Word, Excel, and PowerPoint​​
Accomplishments
Awarded one of forty for a full scholarship to The University of Phoenix to complete my Masters program (3,500 applicants)
 
Experience
Dooney & Bourke October 2016 to Current Key Holder / Customer Service
Carlsbad, CA
  • Assisting managers with the opening and closing responsibilities of the store including securing cash registers and communicating with the corporate office daily
  • Ensuring customers have a pleasant experience with exceptional client services such as listening and reacting to customer's needs or complaints, up-selling and keeping current with product knowledge of the store and store layout
  • Maintaining the store's appearance by cleaning, stocking, signage, and merchandising accordingly to company guidelines
  • Responsible for communicating all sales goals, new business policies, new product arrivals, and changes to the store layout to all co-workers
  • Personally and supervise customer's orders via phone and email to ensure proper product, shipping, and product has successfully shipped to the customer
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Full-Time Care Giver for Parent March 2016 to July 2016 Primary Care Giver to Terminal Mother
Oceanside, CA
Thermo Fisher Scientific Inc. August 2015 to March 2016 Sr. Associate Marketing Specialist
Carlsbad, CA
  • Supported various projects within North America Regional Marketing Operations
  • Management of the fulfillment vendor, JACK. Compiled monthly metrics for review, managing inventory, and being the point of person for the sales of channel support
  • Marketing and sales promotion fulfillment which included compiling all promotion requirements and validating customer's orders, worked with the vendors and promotional owners to complete fulfillment and handling of all goods to customers
  • Facilitated monthly meetings for marketing and sales promotion management. Supported the team in processing promotion requests, compiled information for internal monthly review meetings, and updated all channels on current promotions. 
Rocket Farms Inc. August 2015 to December 2015 Procurement Speicialist
Vista, CA
  • Reported directly to VP with various reports, compiling requests for materials; reviewed orders to determine product types and quantities required to meet the demands and prepared and processed purchase orders for accuracy and completeness 
  • Assisted as the main point of contact and responsible for developing and maintaining highly effective partnerships with vendors
  • Organized, updated, and retained vendor and product information files and purchase order records
  • Oversaw specialty projects for high demand customers by visiting vendors, reviewing their operations, and quality control
Kendal Merchandising Analyst May 2011 to August 2015 Costco Allocations Analyst
Carlsbad, CA
  • Lead cross-functional communication mechanisms to ensure alignment across all parts of the supply chain
  • Interpreted real-time data from various sources to forecast sales trends and ensure appropriate product availability for 22 high volume Costco stores in the Los Angeles district
  • Utilized several software packages to enter orders and oversee accurate and timely delivery of product
  • Partnered with multiple District Managers to review store allocations and adjust inventory accordingly
Coach Transportation Group February 2011 to March 2011 Administrative Assistant / Dispatcher
Vista, CA
  • Answered client calls and dispatched drivers to clients' point of pick up
  • Maintained driver records and reviewed for compliance
  • Assisted in administrative work including: payroll, data entry, filing, and first level customer support
Altman Specialty Plants January 2008 to October 2010 Assistant National Account Managaer
Vista, CA
  • Maintained daily communication to over 35 sales representatives
  • Monitored sales in over 200 Target stores nationwide
  • Succeeded in writing store orders ranging from $12,000 to $500,00 for optimal sales, while reviewing sales history, sales plan, product availability, and logistics
  • Supervised projects within the Target sales team to ensure store-specific issues were resolved satisfactorily and on time
  • Operated three local stores as a sales team member while meeting the demands of the Assistant National Account Manager position
Altman Specialty Plants - continued January 2005 to December 2007 Availability Manager
Vista, CA
  • Oversaw and maintained quality control of several hundred assorted crops on over 400 acres in multiple cities
  • Facilited weekly meetings and communicated regularly on the condition of crops to key account managers and offered suggestions to promote sales on over 150 different SKUs
  • Corresponded within different divisions to ensure consistent flow of quality and product were being handled correctly
Altman Specialty Plants - continued November 2002 to December 2004 Customer Service and Distribution Supervisor
Vista, CA
  • Supervised a team of 5 customer service associates and up to 35 class C drivers at any given time
  • Ensured orders, reports, and routes were completed, accurate, and sent out as scheduled
  • Managed calls entering into the customer service call center while handling distribution calls from scenarios such as delivery issues, broken down trucks, accidents, and upset customers and drivers
The Home Depot March 1994 to October 2002 Customer Service / Department Supervisor
Oceanside, CA
  • Supervised multiple departments, including: Front End, Special Order Desk, Flooring, Design Center, and New Associate Trainer
  • Managed teams of between 5 to 45 customer service associates
  • Gained experience in multi-tasking in a fast paced environment while meeting the needs of multiple customer requests
Education
University of Phoenix 2018 Project Management: Master of Business Management San Diego, CA, USA Currently attending classes and expect to graduate in 2018
University of Phoenix 2015 Bachelor of Arts: Business Management San Marcos, CA, USA
Mira Costa Community College 1995 Associate of Arts: General Education Oceanside, CA, USA
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Work History
Associate Support Department Supervisor, 10/2015 to Current
Home Depot Melbourne, Florida
  • Captured key feedback from employees during exit interviews.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Conducted background checks and drug testing on candidates in an ethical and safe manner.
  • Tracked attrition and diversity within the store and worked to improve these areas over time within the store. 
  • Delivered new hire orientations and monthly departmental meetings.
  • Implemented a tracking database for employee professional development and license renewal credits.
  • Coordinated and conducted new hire interviews.
  • Managed and coordinated weekly schedule for 150+ employees 
  • Ensured timely completion of all associate training courses and certifications.
  • Maintained highest level of confidentiality on sensitive matters within the store.
Training General Manager, 08/2008 to 08/2015
Panera Bread Melbourne, Florida
  • Led team of 40+ employees
  • Responsible for all aspects of training in the bakery-cafe
  • Trained 25+ new managers for the district
  • Coordinated and conducted all cafe interviews and managed onboarding procedures for all new hires
  • Taught orientation classes for the 13 East Coast Market cafes for all new hires
  • Managed all aspects of cafe payroll, benefits, and compensation
  • Conducted weekly inventory of supplies, managed over/shortage reports, and ordered inventory needed accurately and efficiently
  • Wrote weekly employee schedule for 40+ employees
  • Managed and delivered bi-annual performance assessment on staff 
  • Resolved customer issues effectively 
  • Received highest level rating during corporate audits every year in position
Skills
  • Time management
  • Ability to maintain strict confidentiality
  • MS Office proficiency
  • Highly organized
  • Strong work ethic and integrity
  • Passionate about leadership
  • Superb interpersonal skills
  • Job fairs planning
Education
Associate of Arts: 2016
Eastern Florida State College - Melbourne, Florida
  • Emphasis in Business coursework
  • Dean's List 


Bachelor of Science: Organizational Management Human Resource Specialization, Eastern Florida State College - Melbourne
  • Member of Alpha Beta Gamma Business Honor Society
Community Involvement
Volunteer at the Brevard Humane Society since 2015.  Assist with animal adoptions, community events, and socializing shelter animals.