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Executive Profile
Motivated, determined and passionate self-starter with 13 years' experience in the hospitality industry. Extremely effective in creating a positive, productive and profitable work environment. Enjoy working within a lively team atmosphere where I can strengthen team relationships, increase service scores and drive property results.
Professional Experience
Director of Convention Services 07/2014 to Current Stockton Seaview Hotel and Golf Club
  • Oversee Convention Services Team Member of Executive Team Weekly, Monthly Banquet Food and Beverage Forecasting Proactively ensure that the needs of the customers are satisfied and take corrective action as needed Weekly Revenue Meeting - GRC, Block Pick-ups, Cut offs Meeting Planner Scores - 3rd in the Company for 2014 Implementing New Systems/ SOP's Social Tables Weekly Batch Printing for Events Change Log - Delphi Training Incoming Staff on Operating Systems.
Director of Rooms 10/2012 to 07/2014
  • Oversee Front Desk, Housekeeping, Security and Engineering Member of Executive Team Revenue Management- Attending all Revenue meetings and updating monthly forecast with GM and DOSM Valuable member of the Strategic Team contributing to success of property Training, hiring, counseling, incentives, quality checks and regular one-on-ones with staff Implementing new systems Opera 9 Service Culture Training for Dolce Properties Over Twenty Training between two Properties.
Planning and Event Operations Manager 03/2010 to 10/2012
  • Oversee Planning, Conference Setup and Audio Visual Departments.
  • Responsible for hiring, evaluating, scheduling, coaching, counseling.
  • Valuable member of the Strategic Team contributing to success of property.
  • Service Culture Training for 100+ Dolce Norwalk Employees.
  • Task Force - Ravella Resort and Spa, Lake Las Vegas Executing successful high level events for Fortune 500 companies.
  • Coordinate with vendors to ensure personalized quality events.
  • Property New Market System Administrator Task Force - Silverado Resort and Spa, Napa California.
Conference Services Manager 06/2004 to 07/2006
  • Oversee Audio Visual Department, Business Center/ Concierge, Coffee Breaks and Conference Set-up.
  • Scheduling/Labor Productivity.
  • Oversee Department Ordering in line with monthly/yearly budget.
Banquet Supervisor 12/2003 to 06/2004 Sheraton Hotel
  • Responsible for scheduling and overseeing 30+ employees.
  • Responsible for up selling and overseeing events.
  • Selected Manager of the Quarter.
  • Supervised 18 meeting/Banquet Rooms.
New Market System Administrator
  • Dolce Norwalk, Seaview Hotel and Golf Club.
Education
Marketing/ Economics Marketing Economics May 2003 University of Massachusetts at Dartmouth Marketing/ Economics Marketing Economics
May 2000 Western Connecticut State University
Interests
Market Metrics Micros CORE ACCOMPLISHMENTS Assisted on Task Force for Silverado Resort and Spa, Napa California Assisted on Task Force for Ravella Hotel, Lake Las Vegas Nevada Facilitated Culture Training at Dolce Properties Planner for yearly Shoprite LPGA Classic Planner for Philadelphia 76ers Training Camp (2014-2016)
Skills
Audio, budget, coaching, counseling, Delphi, Forecasting, hiring, Market, meetings, Operating Systems, Pick, quality, selling, Scheduling, SOP, Strategic, System Administrator, Tables
Additional Information
  • Passkey RevStar Market Metrics Micros CORE ACCOMPLISHMENTS Assisted on Task Force for Silverado Resort and Spa, Napa California Assisted on Task Force for Ravella Hotel, Lake Las Vegas Nevada Facilitated Culture Training at Dolce Properties Planner for yearly Shoprite LPGA Classic Planner for Philadelphia 76ers Training Camp (2014-2016)

This resume is created in 7 minutes.
Professional Summary
Ambitious event professional offering six years' expertise in planning, coordinating and managing events throughout the sports and entertainment industries. Successful in growing brand awareness through innovative marketing strategies and content creation. 
Highlights

Formula 1: Paddock Operations

SXSW: Front of House Coordinator

Food and Wine Festival: Onsite Coordinator 

Super Bowl LI: Photographer 

MillerCoors: Experiential Specialist

Austin City Limits: Social Media Manager  
Experience
EVENT OPERATIONS MANAGER
March 2017 to Current Circuit of the Americas | Austin360 Amphitheater － Austin, TX

  • Implement strategic planning and project management for world-class motorsport entertainment venue and largest outdoor Amphitheater in Central Texas.

    • Selected member of Paddock Operations team during major races: FORMULA 1 UNITED STATES GRAND PRIX™, MotoGP™, Lone Star Le Mans™

  • Coordinate logistics for all corporate events, concerts, and races.

  • Establish work flow organization and routine task management systems for all of Facilities.   
MARKETING AND EVENTS MANAGER
November 2015 to November 2016 Rebel Coast Winery － Los Angeles, CA
  • Doubled Instagram following in the first six months.  
  • Directed five day branded activation at Vestal Village (Coachella). Successfully negotiated sponsorship fees and activation space, totaling $5,000 in savings. 
  • Maximized influencer marketing campaign resulting in product placement on reality hit show, "Vanderpump Rules".
  • Obtained features in ADWEEK, Huffington Post, BuzzFeed, Elite Daily, and Business Rockstars.
  • Researched and selected wine competitions for entry and received 11 awards; 92% success rate. 
MARKETING COORDINATOR | ESQUIRE NETWORK ACCOUNT
January 2015 to September 2015 Brand Knew － Los Angeles, CA
  • Conceptualized and launched #ThisIsFootball marketing campaign; achieved exceptional growth rate across all social accounts: Facebook 126%, Twitter 198%, Instagram 7,521% 
  • Curated 60 video clips successfully used during the live broadcast of Super Bowl XLIX
  • Successfully executed 2015 NFL Draft Project by researching athletes and creating content surrounding individual stories as it related back to our show, Friday Night Tykes. 
ACCOUNT TRAINEE, College Football Mobile Tour
August 2014 to December 2014 Advantage International | LG Electronics － USA
  • Coordinated with IMG Sports Marketing teams across nine Division I Universities to establish and execute successful game day activations during the 2014 football season.
  • Pioneered the Ultimate Tailgate Challenge, #DoGameDayRight and generated brand awareness while improving client's social media presence.
Education
Bachelor of Arts : Sociology, 2013 University of Texas － Austin, TX

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