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Professional Summary

Diligent customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Sale expertise
  • Customer service
  • Strong verbal communication
  • Problem-solving skills
  • Microsoft applications proficiency
  • Computer proficient
Work History
Electronics Sales Associate, 10/2018 to Current
Target RIchardson, Texas
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Easy Tech Sales Associate, 10/2015 to 06/2018
Staples Richardson, Texas

Selling and Advising customers about Business Machines and Services that Staples offers: from Computers, Tablets, Printers, Software & Tech Services such as computer repair and set up including ON-site services in their Home or Office. Also, did merchandising and restocking.

Hunting and Fishing Sales Associate, 10/2011 to 02/2014
Academy Sports and Outdoors San Antonio, Texas
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Worked collaboratively in team environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Updated computer inventory listings.
Education
High School Diploma: 2008
MacArthur High School - San Antonio
Accomplishments

Have increased sales by strategic selling (canvasing related aisles). Took on most responsibilities of the store as the Technology Supervisor for Staples. Helped store improve average satisfaction ratings by 10-20% as well as raising average sales, and being the highest seller in credit card applications.


Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.

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Work History
Inside Sales Representative, 06/2018 to 08/2019
LandPro Equipment Savannah, NY
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Designed graphics for promotions, sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
Owner, 10/2013 to 12/2018
Muckland Melody Music And Java Jams Coffeehouse Wolcott, NY
  • I handle all sales, accounting, management, and marketing.
  • I place orders, serve customers, talk to customers over the phone, maintain the storefront and sales space.
  • I teach beginner to intermediate lessons on Guitar, Mandolin, Ukulele and Violin.
  • I take care of repairs for stringed and fretted instruments.
  • I plan events for the coffeehouse and music store that includes making flyers, and running our social media pages.
Office Assistant, 10/2017 to 05/2018
Nodine's Heating Red Creek, NY
  • Ordered all office supplies including ink cartridges, toner, and paper.
  • Answered and quickly redirected phone calls
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
  • Billed all invoices on Quickbooks
  • Typed proposals, and created new documents on Microsoft Office
  • Maintained office Records
  • Completed data entry
Sales Associate, 05/2013 to 09/2013
American Eagle Outfitters Factory Outlet
  • Waterloo Premium Outlets Cashier,
  • Dressing Room attendant,
  • Restocked Floor,
  • Maintained Clean Sales Space
  • Customer Service
Skills
  • Microsoft Office, Publisher, Access, PowerPoint and Excel
  • Sales experience
  • Cash Handling Experience
  • Excellent customer relations
  • Strong interpersonal skills
  • POS experience
  • Marketing experience
  • Highly dependable
  • Proficient in Quickbooks
  • Goal Setting
  • Adept multi-tasker
  • Product and service sales
Education
Associate of Applied Science: Business Administration, 12/2017
Cayuga Community College - Auburn, NY

Business Administration 9 accounting 101 and 102, Economics, Psychology, General Education courses, Microsoft office, Business Law, Marketing. Awarded Deans list 4 semesters.

Accomplishments
Business Award: In 2014, I received a business award for the town of Savannah to help grow my business
Deans List: While attending Cayuga Community College, I made it on the Dean's List for 4 Semesters.
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Summary
A highly motivated dental student with a background as Sales Associate looking to join a growing organization. Strategic planning and client relationship management expert.
Skills
  • Computer proficient
  • Microsoft Office
  • Client-focused
  • File/records maintenance
  • Financial records and processing
  • Excellent multi-tasker
  • Display design
  • Superb sales professional
  • Cash handling accuracy
  • Merchandise restocking
Experience
American Eagle Outfitters Algonquin, IL Cashier Customer Service 10/2017 to Current
Met incoming customers and provided immediate assistance.  
Kept current on market and product trends to effectively answer customer questions. Worked as a team member performing cashier duties, product assistance, and cleaning.
Worked flexible schedule to accommodate changing customer levels.
Answered customers' questions and addressed problems and complaints in person and via phone.
Recommended merchandise based on customer needs.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 15%.
Earned “Top Seller” for two consecutive quarters in one year.  
American Eagle Outfitters Algonquin, IL Retail Sales Associate 06/2016 to 10/2017 Met incoming customers and provided immediate assistance.  Described merchandise and explain the operation of merchandise to customers.  Provided expert product and service information. Worked flexible schedule to accommodate changing customer levels. Placed special orders and called other stores to find desired items.  Organized items in visually appealing manner. Recommended merchandise based on customer needs.Trained all new sales employees on effective techniques. 
Education and Training
Technical Certificate: Process Mechanic Painter 12/2018 Wichita State University, Wichita, KS, United States
This resume is created in 7 minutes.
Summary

High school senior at The Cambridge School of Weston with experience in sewing/design, costuming, peer leadership, and childcare.

Skills
  • Quick learner
  • Works well in groups
  • Proficient with sewing machines and sergers
  • Competent with 3D printing  
Work Experience
Wheelock Family Theatre at Boston University January 2018 to Current Costume intern
Boston, MA
Assists the costumer in constructing costumes, altering costumes, cutting patterns, and organizing the costume shop. Worked on Beauty and the Beast and Stuart Little. 
The Lyric Stage Company August 2018 Costume intern
Boston, MA

Helped fit and organize costumes for the show, The Kiss of the Spider Woman

The Cambridge School of Weston October 2018 to November 2018 Costume Assistant

Fit and altered costumes, as well as worked backstage for the shows.

Camp Meraki August 2017 Costume Elective Assistant
Oakland, ME
Teaches children ages 7-15 how to thread and use a sewing machine, read patterns, and construct/alter/fit basic costumes and props for camp theatre productions.
The Institute Of Contemporary Art (ICA) Teen Fashion Show March 2018 Fashion Designer
Boston, MA

Was chosen to design and create a three-look collection based on the theme "Art in the Age of the Internet." Designs were presented in a fashion show at the Institute of Contemporary Art's Teen Night.

Evening of the Arts at The Cambridge School of Weston December 2015 to December 2018 Fashion Designer
Weston, MA

Designed for The Cambridge School of Weston Fashion Show.

  • Created at least two outfits over year for the show.
  • Helped to organize the event (2017)
    .
Personal Creations
Designs and Sells: prom dresses, pajama pants, fleece jackets, and other clothing items 
Arlington Heights Nursery School June 2017 to Current Classroom assistant
Arlington, MA
Assists teachers in a classroom for two-year-old children. Cleans, organizes and helps with the children.
Education and Training
The Cambridge School of Weston 2019 Weston, MA, United States
  • 3.89/4.0 GPA Junior year  3.81/4.0 GPA Overall
  • 1410 SAT score
  • One-month study abroad program in Montpellier, France at Institut Linguistique du Peyrou (2018)
  • Teaching Assistant for the Wearable Art class at The Cambridge School of Weston (2017).
  • Tour guide for The Cambridge School of Weston (2018). 
School of Fashion Design 2016 Completed a two week pre-college course on the foundations of fashion drawing, patterning, and sewing.
Honors
  • Regional Silver Key award for the Scholastic Art and Writing Awards (2016)
  • Regional Honorable mention for the Scholastic Art and Writing Awards (2018)
  • Coach's Award for Soccer (2016)
  • Most Valuable Player for Soccer (2018)
  • Independent Girls' Conference All League Selection (2018-2019)
Extra-Curricular Activities
  • Peer mentor for The Cambridge School of Weston (2017- present) 
  • Co-founder and co-head of Read This! book recommendation group (2016- present)
  • Varsity soccer athlete (2015- present)
  • Varsity soccer captain (2018)
  • Varsity lacrosse athlete (2016- present)
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Summary
Sales professional successful at being a closer and providing customer support in high volume call environments. I am detail oriented, motivated and a creative problem solver. I have an upbeat, positive attitude and possess excellent, written and verbal, communication skills. My goal is to work in an environment that promotes professional and personal growth.
Work History
Sales Representative, 2016 to 2017
Park View Credit/ PMH Holdings Van Nuys , Ca
  • Averaged 100 - 150 inbound/outbound cold calls per day to enroll consumers into credit repair services.
  • Successfully acquired an average of 120 new customers per month.
  • Consistently hit and exceeded weekly sales goals.
  • Managed workflow in CRM - Salesforce software.
Apparel and Accessory Fashion Designer, 2013 to 2016
Age Of Aquarius - Self Employed Los Angeles , Ca
  • Sketched designs for producing patterns.
  • Conceptual design and product development of women's clothing and accessories.
  • Online sales and marketing of products.
  • Shipping, packaging and order fulfillment.
Sales Representative, 2013 to 2013
Associated Supply Company Canoga Park , Ca
  • Effectively managed a high-volume of B2B outbound cold calls selling ink and toner.
  • Gathered and verified all required customer information for shipping and tracking purposes.
  • Served as a sales training mentor to new sales associates, while closing deals for openers.
Independent Sales Contractor, 2011 to 2013
Bo Enterprises Glendale , Ca
  • Commission based door to door sales to enroll low income residential property owners into a no-cost energy savings assistance program, sponsored by the SoCal Gas Company.
  • Accessed homes and apartments for home improvement repairs. 
  • Generated leads by canvassing communities based on specific criteria.
Sales Representative, 2007 to 2011
Casablanca Express Woodland Hills , Ca
  • Commission based outbound sales in a call center environment for time share travelers.
  • Customer service and up-selling vacation packages, by offering alternative travel destinations or cancellations for travel arrangements, to lower company costs.
  • Successfully exceeded and maintained the daily sales quotas and hit bonuses consistently
  • Addressed and resolved customer product complaints empathetically.
Certifications

2003-2005 Los Angeles Trade Tech - Fashion Design and Merchandising 


Skills
  • Type 40 WPM
  • Proficient in PC platforms
  • Proficient in Mac OSX platform

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Professional Summary

5 years of customer service, sales and 3 years of management experience.

Core Qualifications
  • Results-oriented
  • Client-focused
  • Excel in time management
  • Training and development
  • Computer Literate
  • Customer Service
  • Customer Satisfaction
  • Self Sufficient
  • Quick learner
  • Microsoft Office
  • Lead Development
  • Multi-Task Management
  • Sales
  • Marketing
  • Educated In Technology & Banking EFT services
Experience
05/2017 to 08/2019
Lead Development Representative Telenet Marketing - Client- HPE Athens, GA
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
02/2017 to 05/2017
Break Pack Petco Distribution Braselton , GA Worked in mods to fulfill shipping orders to send down to shipping department. 
12/2016 to 01/2017
Sales- Temp Victoria Secret Athens , GA

Sales, shipment, and customer service

01/2016 to 07/2016
Team Member Arbys Jefferson, GA Opening Prep, backline, drive thru, cleaning. 
08/2015 to 11/2015
Server IHOP Athens, GA Served and cleaned.
03/2015 to 07/2015
Cashier Kroger Athens, GA Provided onsite training & Ran cash register
10/2014 to 02/2015
Key Holder/ Management Petsense Commerce, GA Open and close store alone, count down tills, Bank deposit, Safe Count, customer service, recorded data and sales, and cashier.
07/2013 to 10/2014
Sales Associate Papaya Commerce, GA Stock, Shipment, Inventory, Cashier, Sales 
03/2013 to 01/2014
Sales Associate Journeys Commerce, GA
Sales, Stock, Shipment, Cashier
Education and Training
Expected in 06/2021
GED Lanier Technical College Jefferson, GA
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Education
2018 New York City, NY, USA
Bachelor of Arts in Communications Studies Pace University
Rome, Italy
Study Abroad in Communications John Cabot University June 2017-August 2017
Experience
09/2018 - Current Marie Claire Magazine New York , NY
Freelance Accessories Assistant
  • Market research 
  • Communicated with PR daily 
  • Assist on photoshoots
  • Sample Coordination 
05/2018 - 09/2018 Madewell NY, NY
Merchandise Intern
  • Coordinated samples for photoshoots/e-commerce 
  • Assisted on set for e-commerce photoshoots 
  • Communicated with buyers for receiving product


05/2017 - 05/2018 CALVIN KLEIN New York , NY
Public Relations Intern
  • Sample Trafficking, Fashion GPS
  • Communicated with media and editorial platforms for photoshoots
  • Reviewed and tagged all editorial credits
08/2016 - 12/2016 New York Post New York , NY
Fashion Intern
  • Assisted on photoshoot's 
  • Organization within the fashion closet 
  • Sample trafficking, communicated with PR teams 
Keywords


  • Accounting/Retail Math
  • Concept/ Industry Trends
  • Cision / Fashion GPS
This resume is created in 7 minutes.
Summary
Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Reliable Sales Associate with strengths in  customer service. Friendly, knowledgeable and hard-working team player. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.
Skills
  • Active listening skills
  • Energetic work attitude
  • Adaptive team player
  • Resolution-oriented
  • Cheerful and energetic
  • Dedicated team player
  • Approachable
  • Reliable and dependable
Experience
06/2017 to 11/2017
Fashion Stylist/Sales Associate Maurices Aurora, CO
  • Recommended and assisted customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Confirmed that appropriate changes were made to resolve customers' concerns.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
01/2017 to 08/2017
In-Shop Jimmy John's Aurora, CO
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Accurately measured ingredients required for specific food items.
  • Quickly and efficiently processed payments and made accurate change.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Worked well with teammates and openly invited coaching from the management team.
11/2017 to 09/2018
Catering Ambassador Tony's Market Centennial, CO
  • Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions. 
  • Assessed customer needs and suggested additional menu items as appropriate.
  • Gave exceptional customer service to all guests, including during peak business periods.
  • Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
  • Processed payments by accepting credit card payments.
  • Answered customer questions regarding deliveries.
  • Efficiently addressed customer issues to ensure quick and successful resolution.
  • Checked website for new, unpaid, or any change requests to orders to ensure smooth sailing for customers. 
  • scheduled third party courier companies to pickup and deliver catering orders outside of delivery zones. 
  • Send and received survey results and addressed any unsatisfied customer reviews to the Catering Manager.    
Education and Training
2017
High School Diploma Woodstock High Woodstock, IL, USA
Activities and Honors
  •  Jr. Varsity and Varsity Dance team member

  • Church Middle/ High school youth leader



  • High school wrestling manager