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Professional Summary

Compassionate Healthcare professional with 13 years of experience providing comprehensive support and care. Committed to increasing treatment knowledge through hands-on learning for professional development. Proven ability to solve complex problems and stay calm in emergency situations. Skilled at maintaining relationships with patients to provide quality care.

Skills
  • Feeding assistance expert
  • Inpatient care
  • Transporting patients
  • Recording vital signs
Work History
Healthcare Assistant 12/2018 to Current
 Trevor & Jackie McLachlan – Christchurch, NZ
  • Transported individuals to medical appointments and other errands
  • Maintained clean, safe and well-organized patient environment
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Helped patients care for themselves by teaching proper, safe use of canes or walkers
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Provided immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Administered wound care and dressing
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
  • Supervised daily activities and provided assistance when needed
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Assisted residents in preparing for activity and social programs
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care
  • Built strong relationships with clients to deliver emotional support and companionship
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Monitored progress and documented any status changes accordingly
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Liaised with key accounts to deliver targeted administrative support, including estate, household and property management
  • Maintained entire family's schedule and organized events
  • Filed paperwork and organized computer-based information
Healthcare Assistant 11/2018 to Current
 Healthvision – Christchurch, NZ
  • Organized clinical documentation, treatment plans, and referrals.
  • Completed psychosocial evaluations and needs assessments.
  • Preserved and prepared reports and treatment records. 
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Served as liaison between families, school personnel and other healthcare providers on behalf of students.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Performed account reconciliations and resolved variances.
  • Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals.
  • Provided patient diagnoses under strict time constraints.
  • Ensured proper care for victims of domestic violence at urgent care clinic.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean, safe and well-organized patient environment.
  • Helped patients care for themselves by teaching proper, safe use of canes or walkers.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to medical appointments and other errands.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored progress and documented any status changes accordingly.
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care. 
  • Assisted residents in preparing for activity and social programs.
  • Changed bed linens and ensured resident comfort.
  • Assisted residents with bowel and bladder functions.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Developed rapport with patients to create safe and trusting environment for care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Kept household areas clean and well-stocked by running errands, managing laundry and completing weekly grocery shopping.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Provided immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Healthcare Assistant 09/2018 to Current
 Jason Burnes – Christchurch, NZ
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Documented vitals, behaviors and medications in client medical records.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Kept household areas clean and well-stocked by running errands, managing laundry and completing weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean, safe and well-organized patient environment.
  • Changed bed linens and ensured resident comfort.
  • Monitored progress and documented any status changes accordingly.
  • Worked to improve and enhance patient lives through effective and compassionate care.
Cafe Assistant 03/2018 to 01/2019
 Leon's On Lancaster – Christchurch, Canterbury
  • Monitored dining room inventory and replenished as necessary.
  • Ensured exceptional guest experiences through attentive service.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Maintained adequate levels of condiments and well-stocked drink stations to stay ready for expected customer levels.
  • Greeted customers and answered any questions.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted wait staff with timely food delivery and guest requests.
  • Provided attentive service and proactively assessed guest needs.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Assisted customers with carry-out service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Offered product samples, answered questions and helped customers find items.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Maintain proper temperature and humidity levels for meat products.
  • Adhered to safe work practices.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.
  • Established and maintained a positive work environment.
  • Kept store floor free of hand baskets and shopping carts.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Kept cases and shelves clean and well stocked.
  • Collected empty carts and returned to the store.
  • Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
  • Set performance expectations and provided honest feedback.
  • Maintained appropriate professional relationship with union officials.
  • Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
  • Prepared, cut, weighed and wrapped deli meats and cheeses.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Controlled line and crowd with quick, efficient service.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cultivated ability to recall customers' names and address each by name.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Created original artwork for specials board display daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Healthcare Assistant 02/2017 to 02/2018
 Wendy Keepa – Christchurch
  • Organized clinical documentation, treatment plans, and referrals.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Provided immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Kept household areas clean and well-stocked by running errands, managing laundry and completing weekly grocery shopping.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supervised daily activities and provided assistance when needed.
Caregiver 06/2016 to 02/2017
 ACC – Christchurch, New Zealand
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Healthcare Assitant 03/2007 to 02/2011
 Panacea Healthcare – Hamilton, New Zealand
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Trained new staff on quality control procedures.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Performed monthly inventory and maintained office and medical supply counts.
Education
High School Diploma 2009 Waitara High School - Waitara, Taranaki, New Zealand
Certifications
I have my Manual Handling Certificate and also my first aids Certificate.
Additional Information

Hi there,

I currently am working fulltime at the moment but due to certain circumstance which I can elaborate on if successful to get a interview I have put my notice in.. My employers will give me great references & I have many more references also .

I am now looking for a full-time / Casual Job .

I am very compassionate,Reliable , Empathetic with many more attributes & enjoy working with the elderly & people with disabilities with their day to day care. I pride myself in the work I do supporting the community.

I am a hardworking, pro active person who likes to get tasks done .

I am currently half way through my level 3 with the experience of over 12 years with a variety of resthomes, agencys , private in home care.

I am available to work on weekends & nights double shifts if needed

Own Vehicle & License

This resume is created in 7 minutes.
Summary

High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Bringing superior communication and time management abilities.

Education
Bachelor of Arts: Communication Studies with a Minor in Business San Jose State University | | San Jose, CA | 2018
Associate of Arts: Communication Studies Foothill College | | Los Altos, CA, United States | | 2016
Professional Experience
Claim Representative Assured Relocation | Remote March 2019 - Current
  • Assist Adjusters in relocating Insureds into short and long-term rentals
  • Assist with negotiating rates and lease terms with property owners
  • Prepare files for invoicing
  • Provide outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Foster relationships with Adjusters to expand customer base and enhance loyalty and retention.
  • Administer and review binding agreements 
Administrative Assistant Randstad (JP Morgan) | San Francisco, CA | August 2018 - March 2019
  • Screen incoming calls and determine the level of priority while using caution in dispensing information.
  • Responsible for the coordination and logistics of both internal and external meetings.
  • Arrange and coordinate domestic and international travel.
  • Organize all aspects for offsite conferences and external events; including catering and transportation.
  • Processing invoices and T&E expense claims for team members. Ensure all policies are followed and items are processed within provided guidelines.
  • Assist with staff onboarding and off boarding which includes requesting equipment setup and system access.
  • Maintain complex and detailed calendars.
  • Assist in editing spreadsheets and presentations including printing and binding for client meetings.
  • Lead and coordinate in adhoc projects as requested.
Administrative Assistant ll Lucile Packard Children's Hospital Stanford | Palo Alto, CA | August 2017 - August 2018
  • Managed the day-to-day calendar for the department's Vice President & Executive Director.
  • Managed Certificate of Insurance for all outside vendors.
  • Reconciled all expenses and accounts, including company credit cards.
  • Planned travel arrangements for 2 executives and staff.
  • Administered incoming and outgoing correspondence. 
  • Organized files, faxed reports and scanned documents.
  • Created weekly and monthly reports for Executive Director.
  • Properly routed agreements, contracts and invoices.
  • Managed daily office operations and maintenance of equipment.
  • Served as central point of contact for all vendors.
Administrative Assistant Assured Relocation | Menlo Park, CA | March 2015 - August 2017
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Verified and processed confidential Client information.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Fielded an average of 50 customer service calls per day.
  • Worked under strict deadlines and responded to service requests.
  • Assessed policy coverage and pulled contracts for review.
  • Manage customer feedback database.
  • Coordinated and distributed incoming claims.
  • Reviewed invoices for accurateness and gathered necessary information for completion of invoices.
  • Served as backup receptionist; answered client calls from main multi-line telephone system.
Skills
  • Operating Systems: Linux, Mac OS X, Windows 8
  • Cloud Computing: Google drive
  • Typing Speed: 62 WPM
  • Additional software: MS Outlook, MS PPT, MS Excel, Proliance, Project Inertia, Oracle People Soft Finance and HR, Box, Maintenance Connection, HealthStream, Taleo, Concur and Lotus Notes

This resume is created in 7 minutes.
Summary

To acquire a full time position in organization that would allow me to utilize my strong communication and customer service skills.

Highlights
  • Highly experienced Customer Service
  • Comfortable in interacting with all levels of the organization and public
  • Excellent computer skills-applications related to MS Office or the internet
  • A patient listener who fully focuses on speakers
  • Strong skills in management,prioritizing tasks and, meeting deadlines
  • Effective team player but able to work independently with little to no supervision
Experience
09/2014 - 11/2016
Solstice Sunglass Boutique － Paramus, Ni Assistant Manager
  • Operated cash register.
  • Answered questions and resolved concerns.
  • Described merchandise and services to customers.
  • Drive personal sales and ensure store and productivity goals are met.
  • Responsibilities carried out for both opening and closing.
  • Maintain store cleanliness
08/2016 - 04/2018
Six － Paramus , NJ Assistant Manager
  • Maintain daily record of all transactions and generate reports for store manager.
  • Motivate sales employees to improve performance and store revenue.
  • Reorganized the sales floor to meet company demands.
  • Handled weekly schedules according to payroll policies.
  • Stocked and restocked inventory when shipments were received.
  • Assisted with recruitment and training of new staff.
  •  Completed series of training sessions to advance from Assistant Manager to Store Manager.
10/2018 - 04/2019
Skechers － Wayne , NJ Asstiant Manager
  • Assist the store manager in meeting or exceeding assigned sales plans and target metric objectives within the assigned store
  • Maintains a commitment to the company's sales processes, values and business code of ethics
  • Ability to achieve results when assigned a MOD (Manager-on-Duty) segment and work with employees to ensure goals are achieved
  • Responsible for properly and accurately receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores; trains others to do the same
08/2019 - Current
Rituals － Paramus, NJ Key Holder
  • Compiled weekly monetary reports and records for store managers.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Education
Expected in 2021
PASSAIC COMMUNITY COLLEGE Paterson, NJ

This resume is created in 7 minutes.
Summary

As a licensed physical therapist assistant for over 26 years, my skills include:

-providing patient care under the supervision of a licensed physical therapist

-daily documentation and re-evaluations utilizing Raintree software

-utilizing biofeedback for patient education and treatment

-providing quality assurance checks on a monthly basis

-treating a variety of age groups ranging from pediatrics to geriatrics

-supervising patients in aquatic therapy programs

-managing pool chemicals and equipment required for providing aquatic therapy

Licenses

Registered Physical Therapist Assistant currently in the following states:

-Pennsylvania

-Virginia

-South Carolina

-Alabama

-Georgia

  • BLS - Basic Life Support
Education and Training
Penn State Universary Mont Alto, PA, United States Physical Therapist Assistant, 1993
Experience
Drayer Physical Therapy Institute (Upstream Rehab) Physical Therapist Assistant/Travel PTA | Staunton, VA 06/2007 to Current

I have worked as a travel PTA with the company from June 2007 until March of 2019. In March 2019 I stopped travelling and became a permanent staff member in Staunton, Va. I have provided treatment within the scope of practice as defined by states law in an outpatient setting. I have served as a liasan between patients and physicians to assist patients in understanding their treatment plans and diagnoses. Instructed patients and family members on proper discharge care. Worked as part of team to execute proper care of body mechanics and safety of patient.
Healthpro Heritage PRN PTA | Harrisonburg, VA 10/2019 to Current

As a PRN home health PTA I have traveled to patient's homes to administer simple range of motion and strengthening exercises. I have performed daily documentation and billing in accordance with with the POC outlined by the supervising therapist.
Compass Rehab Solutions Travel Physical Therapist Assistant | Middletown, CT 10/2006 to 06/2007 Provided patient care in various skilled nursing facilities as a travel PTA.  Provided daily documentation on patient progress.  Coordinated with fellow heath care providers in the treatment of patients. Educated patients and families in discharge planning.
Tandem Rehabilitation Physical Therapist Assistant | Pensacola, FL 03/2006 to 09/2006

Provided treatment care and daily documentation for patients at a skilled nursing facility. Collaborated with fellow clinicians on appropriate treatment progression. Attended family care planning meetings with fellow health care providers to educate families on discharge planning.
Drayer Physical Therapy Institute Physical Therapist Assistant | Altoona, PA 05/2004 to 03/2006 Assisted in providing quality patient care under the supervision of a licensed physical therapist in an outpatient setting.  Provided treatment to patients ranging from pediatrics to geriatrics with a variety of diagnoses.  Collaborated with supervising therapist for treatment progression. Provided patient education in their diagnosis and provided home exercise instruction.  Served as quality assurance designate and educated staff on HIPPA and OSHA regulations.
Joyner Sportsmedicine Physical Therapist Assistant | Altoona, PA 12/1997 to 04/2004 Provided treatment within scope of practice as defined by state law.  Educated patients about their treatments and diagnoses.  Worked as part of team to execute proper care of body mechanics and safety of patient.   Supervised aquatic therapy programs and maintained pool chemicals and equipment.
Hillview Health and Rehabilitation Center Physical Therapist Assistant | Altoona, PA 09/1997 to 12/1997 Provided treatment within scope of practice as defined by state law in a skilled nursing facility.  Educated patients  and their families about their treatments.
Keystone Rehabilitation Systems Physical Therapist Assistant | Altoona, PA 08/1993 to 08/1997 Worked as part of team to execute proper care of body mechanics and safety of patient in an outpatient setting. Educated patients about their treatments and diagnoses.   Documented daily notes on patient progress and consulted with supervising physical therapist on patient progression and discharge planning.
Community Service
I volunteer with the Marine Corps Toys for Tots program. I have also volunteered for Habitat for Humanity.  I enjoy volunteering at local races to give back to the running community.

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