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Education and Training
Bachelor of Science: Economics 9 San Diego State University San Diego, CA, United States Minor in Education 
High School Diploma 2014 The Preuss School UCSD La Jolla , CA, USA
  • Energetic personality
  • CPR and First Aid certified
  • BLS Certified
  • Personable and friendly
  • Self-motivated
  • Patient 
  • Flexible and adaptive
  • Fast learner
  • Team development
  • Previous coaching experience (Basketball and Baseball)
  • Experience with children and teenagers 
  • Calm under pressure
  • Experience with developmental disabilities 
Registered Behavior Technician 06/2018 to 12/2018 Autism Outreach Southern California San Diego, CA
  • Followed and implemented behavior intervention plans 
  • Collected and graphed live data 
  • Followed and implemented parent training goals 
  • Responded to clients requests via telephone and email
  • BLS/CPR certified 
  • RBT certified 
Front Desk Assistant 11/2017 to 06/2018 Planet Fitness Lakeside , CA
  • Checked members into system
  • Responded to all customer inquiries thoroughly and professionally 
  • Took prospective members on tours.
  • Promoted club programs, products and services to participants.
  • Supervised and directed all merchandise and shipment processing 
Basketball Coach 01/2016 to 01/2018 Colina del Sol San Diego, CA
  • Coached Basketball for children ages 5-10
  • Organized player's nights and other special events to promote sports program and cultivate positive relations.
  • Developed specific training and exercise programs to meet individual requirements and team play strategies.
  • Trained student-athletes during the off-season.
Math and History Tutor 08/2014 to 06/2016 The Preuss School UCSD La Jolla , CA
  • Assisted students in grades 6th-8th with History and Math.
  • Devised unique lessons to fit individual needs in skill building and full instruction on each subject.
  • Utilized technology in tutoring sessions to diversify and enhance learning.
  • Provided test preparation services. 

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Professional Summary

Experienced concierge emphasizing in excellent guest service in luxury hotels and residential. Keeps up-to-date on the best restaurants and attractions in the New York tri-state area and always willing to go the extra mile to ensure guest satisfaction.

  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Strong client relations
  • Multi-line phone talent
  • Quick learner
  • Training development aptitude
  • Reservations and booking system experience
  • Service-oriented
  • Luxury guest services
Work History
Residential Concierge/Learning Coach, 01/2014 to Current
The Ritz-Carlton Residences II Westchester , NY
  • Manage concierge tasks for 178 residential units
  • Maintain knowledge of local restaurants and attractions in the local area
  • Liaison between management and residents to ensure resident satisfaction
  • Resolve resident challenges in a polite and timely manner
  • Supervise Doormen and Porters to Ritz-Carlton Standards
  • Train all new and existing staff on job duties and Ritz-Carlton standards and culture
Concierge and Front Desk Assistant, 05/2012 to 05/2013
The James NY Hotel Manhattan , NY
  • Coordinated daily amenities for VIP arrivals
  • Arranged transportation, dining, and recreational activities for guests inside and outside of property
  • Assisted front desk with check in and check out processes
  • Operated and replenished complimentary refreshments in the lobby for hotel guests
  • Ensured the proper completion of front desk AM/PM checklist
Front Desk Assistant, 08/2011 to 04/2012
The Liaison Capitol Hill Hotel Washington , DC
  • Check in and check out hotel guests
  • Complete daily reports using Opera Full Service
  • Assist guests with directions to sights and nearby restaurants
VIP Concierge and Trainer , 09/2009 to 07/2011
The Gaylord National Resort Harbor , Maryland
  • Assisted management in creating a separate check in/check out desk exclusively for VIP arrivals, family and their guests
  • Served as a liaison between Front Desk, Celebrity Services, and Rooms Control to ensure VIP guest satisfaction
  • Recruited and trained 10 new members of the guest service team 
  • Awarded the Five Star Employee of the Second Quarter Award by The Ritz-Carlton Hotel Company in 2015
High School Diploma: 2006
Roosevelt High School - Yonkers , NY

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MEDICAL SUPPORT ASSISTANT Profile_____________________________________________________________________________________ Enlisted in the United States Navy four years on active duty, honorable discharged on October 2010. Highly organized and able to efficiently prioritize multiple tasks. Skilled leader and devoted team-member, able to maintain positive attitude and productive work environment. Strong supervisory skills; managed and instructed over 40 co-workers for over three years and developed staff skills to achieve highest levels of performance and recipient of numerous medals and commendations. Proficiency in executing responsibilities, assignments, leadership skills and decisiveness. Consistent high achiever who thrives in high-pressure, deadline-sensitive environments that demand a rapid learning curve, resourceful problem solving, and uncompromised integrity. Core Proficiencies_____________________________________________________________ Project Management Report Preparation Leadership/Supervision Case Management Experience IT Support / Network Experience Customer Service Oral & Written Communications Computer Troubleshooting Skills Main Hospital Communication's Security Dispatcher Main Security Dispatcher responsibility is the oversight of maintaining a safe and secure hospital environment. Responsible for sending correct security officers to immediate medical emergencies throughout the hospital; while maintaining an overall awareness of the entire hospital. Experience using computer programs for report writing, information database look ups, email, access control and video monitoring systems. Ability understanding healthcare knowledge in crisis situations. *Experience handling customer complaints and concerns for Sacred Heart Hospital. *Strong interpersonal skills, with the ability to interact effectively with people at various social levels and across diverse cultures. *Ability to comprehend numerous policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment based on general and specific policies. *Effectively contact and interacts with emergency responders, such as police, fire, and/or ambulance personnel as required. Pediatric & Emergency Room Receptionist Performed as receptionist and managed secretarial duties in the Emergency Room and Pediatric Room area, while functioning as the vital communication source between the front desk lobby and the nurse stations. Greeted clients in a friendly, professional, and efficient manner. Experienced resolving complexed and escalated customer concerns while on duty. Superior decision-making skills with proven experience minimizing risk for the company and the customer, ability to work independently in a fast-paced environment, with a proven track record of managing multiple priorities and taking initiative to learn and develop new skills. *Experience in a customer service or customer contact role *Proven excellence in verbal and written communication skills, strong analytic and research skills. *Ability to answer a Multi-line phone system and direct calls accordingly. *Expert skills using Census under high customer volume in person and on phone.
  • 40+ WPM)
  • Administrative Support Experience
  • Database Management
  • Human Resources
  • Data Processing Experience Proficient in Microsoft Applications Expert-level knowledge in Windows XP/Vista/7, Linux, LAN/WAN, Fire-wall configuration/administration, Global Command and Control System Maritime (GCCSM) 3x/4x Windows, Access, Excel, Word, PowerPoint, Outlook.
  • Training & EducationMobile application development
  • Managing tight deadlines
Department Head
Pensacola, FL
Department of the Navy Naval Hospital Pensacola/ Jul 2015 to Current
Lead Security Supervisor Professional Security Officer
Cantonment, FL
AlliedBarton Security Services/ Nov 2012 to Jan 2015
  • Hours per Week: 40 Currently working at Pensacola Chemical Plant, responsible for checking proper identification for over 1,000 employees daily and conducting random car inspections in accordance with Homeland Security procedures.
  • Patrol hourly over 1900 acres of company property while inspecting various check points within the Plant using the company vehicle.
  • Responsible for fast action response (Fire Alarms, Terrorist Threat, Auto Accidents.).
  • Responsible for assisting local authorities involving auto accidents and medical emergencies.
  • Training new employees in short time frame with outstanding results.
  • Maintained outstanding strict attendance record throughout work history with AlliedBarton.
  • Assisting between 50- 75 business customers' daily, providing guidance and navigation throughout the plant property & Monitoring CCTV cameras through the plant property.
  • Maintained critical Accident reports, Vehicle Log Book in database systems throughout the entire year.
Human Resource & Front Desk Assistant Receiving Coordinator
Deerfield beach, FL
Platinum Group Security/ Feb 2011 to Nov 2012
  • Daily events include: answering phone calls, scheduling meetings, record management, filling, sending emails, maintaining attendance records, updating daily procedures for co-workers.
  • Responsible for shipping and delivery information for authenticity with truck drivers.
  • In charge for contacting and communicating between "Customers Dispatch" and "Plants' Shipping Director," in-order to achieve satisfaction and solve ordering conflicts.
  • Controlling incoming and outgoing phone calls for over 1,000 employees.
  • Directing new visitors and new employees plant location and directory.
  • Proficiency in working with windows vista, windows 7 and windows apps; Excel, PowerPoint.
  • Experienced with troubleshooting network problems daily.
  • Proficient working with office equipment (scanners, fax machines, computers, projectors, personnel computers, Imaging Systems.).
  • Maintain administrative files and resolve all administrative issues.
  • Shipping & Prepared documents, maintained shipping records while coordinating logistics for product shipment between carriers.
  • Communicate within the company between Shipping/Receiving warehouses.
  • Scheduling and coordinating both Domestic and International freight forwarder transactions.
  • Ensure freight forwarders are selected based on company objectives for cost and delivery.
  • Communicate shipping volumes and priorities closely with the Warehouse Manager and third-party warehouses to optimize available resources.
  • Review open customer orders, create worksheets on an as needed basis to efficiently meet the customers' shipping schedule and honor the requested ship dates.
  • Prepare Shipping paperwork as well as completes shipping transaction in appropriate systems.
  • Maintained shipping records and shipping history on customers' request.
  • Provide guidance to others within the Shipping/Receiving area.
  • Communicate status of Shipping/Receiving records to appropriate personnel.
  • Generate customer invoicing upon shipping.
  • Audit waiting-to-ship reports daily to ensure all invoicing are accurate.
  • Experience handling customer complaints (over 100 daily new customers at Ascend Materials).
  • Platinum Group Security Salary: 18,000 Annually Corporate Office Hours per Week: 40 Supervisor: Donald Bernadel Contact Number: .
Security Officer
UNITED STATES NAVY Mar 2008 to Nov 2010
  • Safeguarded property and personnel, and assisted in maintaining.
  • Discipline through the enforcement of laws, orders, and regulations.
  • Conducted investigations and prepared daily security reports.
  • Monitored and prevented suspicious activities, security breaches, and security deficiencies.
  • Protected company property valued over one million dollars.
  • Monitoring over 100 CCTV cameras interior/ exterior of company property.
  • Maintained Citrix main network modems 24/7 from overheating, etc.
  • Familiar with shutdown protocols for main operating systems.
  • USS Whidbey Island Grade Level: E 3/ E-4 LSD 41 Norfolk, Virginia Hours In-Port: 70 Hours Week Deployment Hours: 84+ Hours Week.
UNITED STATES NAVY Mar 2008 to Nov 2010
UNITED STATES NAVY Nov 2006 to Nov 2010
  • USS Whidbey Island Grade Level: E-1/E-4.
Medical Support Assistant
Pensacola, Florida
  • As performing as the current Medical Support Assistant my primary purpose is to support the Urgent Care Clinic at Pensacola Naval Hospital.
  • On a daily work day, I'm responsible for record keeping, and clerical support related to the admission, care, and discharge of inpatients, or the in-processing, care and out-processing of outpatients and guests.
  • Also performing data entry and tying word processing documents and correspondence.
  • Major duties of this position include, but are not limited to:.
  • Answering and/or directing telephone calls and taking messages as needed.
  • Creating, editing and maintaining clinic spreadsheets in multiple software programs.
  • Scheduling/cancelling appointments in a computerized system.
  • Screening patients to determine eligibility status.
  • Ordering X-RAYS and Labs daily for over 100 patients G4S Security Services January 14th, 2015- June 28th, 2015 Sacred Heart Hospital Salary: 28,000 Annually.
United States Navy
  • Contact- Email- .
  • Responsible for collecting information from various military branches and sources to verify the collected data for accuracy and reliability.
  • Prepared operation, navigation and intelligence briefings for supervisors.
  • Proven strong knowledge of workforce assessment and assignment of projects, recognized for strong logistics expertise and oversaw operational and intelligence information.
  • Handled Top Secret/ SCI material daily in work center, trained personnel how to properly open and close Top Secret safe in order to obtain daily classified documents.
  • Responsible for updating over 3,000 Top Secret material and procedures weekly for Battle Group Commanders.
  • Prepared numerous Intelligence briefings and presentations daily for supervisors.
  • Trained new personnel on new equipment and software for daily use.
  • Organized collected data from all sources for accuracy and reliability.
  • Updated and maintained personnel records in database.
  • Experience handling Top Secret material daily.
United States Navy
  • E-5 Tim Billett Deployment Hours: 84+ Hours Week Contact- Email- Dynamic and motivated expert within the field of communication research, superior ability to maintain detailed records and publications while utilizing complex leading- edge technology.
  • Trained and supervised 15 administrative personnel in work-center.
  • Tracked qualification requirements for all trained employees.
  • Published PQS (personnel qualifications standards) reports for each work-center and division, in detailed mandatory deadlines for everyone.
  • Conducted research; printed / distributive reports.
  • Maintained contact database in MS Outlook.
  • Composed and proofread ship wide correspondence, answered telephones; delivered messages.
  • Administrative authority for training operations, personnel awards, communications, and supplies.
  • Maintained impeccable records and total accountability for 100,000 annual supply budgets.
  • Built reputation for handling all assigned tasks efficiently and ahead of deadlines.
  • Received outstanding grade on training and budget records during a management inspection.
  • Handpicked to assist in annual inventory of Top-Secret classified material.
  • Completed inventory with zero discrepancies.
  • Cultivated an environment of high morale, team cohesion, and excellent rapport across all levels.
  • Reorganized and updated the training department's entire filling system.
  • Established a quick access inventory database for confidential and executive files.
  • Catalyst for numerous improvements in administrative processes and record levels of productivity.
  • Observe and evaluate students' performance, behavior, social development.
  • Maintain accurate and complete student records as required by law and administrative regulations.
  • Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
  • Instructed students in the knowledge and skills required in a specific occupation or occupational field, using a systematic plan of lectures, discussions, audio-visual presentations, and laboratory, shop and field studies.
  • Prepare materials and classroom for class activities.
  • Customize over 40 students' training records to achieve best results Ship-Wide (400 Sailors).
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Prepare, administer, and grade tests and assignments to evaluate students' progress.
  • Recognized by Commanding Officer for "Outstanding Training Record Results".
  • Coordinated with on base "Navy College" to help students in need of critical Math, English and Science skills.
  • First Training Instructor to bring the Navy College aboard our Command in 15 Years and help develop Ship-Wide training schedules.
Education and Training
) Pensacola, FL PENSACOLA STATE COLLEGE Literature and Writing Courses: Technical Writing, I, English 1101, English 1102 & English Literature, Speech Communications, Philosophy, Physiology and Criminal Justice. Computer and Technical Courses: Engineering Graphics, Computer Concepts Applications, Computer Technology Applications, Computer Literacy. Math Courses: Applied Math, Developmental Math, Pre-Algebra, College Algebra, Elementary Statics. UNITED STATES NAVY January 25, 2008 - October 31, 2010
.net, Administrative, Administrative Support, Microsoft Applications, ARTS, Ascend, audio, Book, budgets, budget, Citrix, clerical, com, Computer Literacy, Criminal Justice, data entry, Data Processing, database, Database Management, delivery, Directing, drivers, edge, editing, Email, English, fast, fax machines, filling, Fire-wall, firing, frame, government, Graphics, Human Resources, Imaging, inspecting, inspection, Instructor, inventory, invoicing, LAN, law, Linux, logistics, Director, Materials, Math, medical emergencies, meetings, Access, Excel, Office, MS Outlook, Outlook, PowerPoint, Windows 7, windows, Windows XP, Word, weapons, modems, natural, NAVY, Naval, navigation, network, office equipment, operating systems, personnel, Philosophy, cameras, Physiology, Platinum, presentations, processes, progress, protocols, publications, quick, rapport, Receiving, record keeping, research, scanners, Scheduling, Shipping, Speech, spreadsheets, Supervisor, taking messages, teaching, Technical Writing, telephone, telephones, phone, troubleshooting, trouble-shooting, Urgent Care, Vista, WAN, word processing, x Windows, X-RAYS
Additional Information
  • Awards & Recognition *National Defense Medal Battle E Award *Humanitarian Service Medal Active D Security License *Good Conduct Medal Held a Secret Clearance (Active 2006-2010) *Armed Forces Service Medal Red Cross First Aid/AED/CPR Certified *Global War on Terrorism Expeditionary Award *Global War on Terrorism Service Award *Active Transportation Worker Identification Credential Card Awarded a BZ (Bravo Zulu = tremendous job) from the processing and reporting section for identifying unique and very important activity during Horn of Africa Deployment.

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Office Manager and registered Dental assistant for 17 years. I excel in fast paced, high volume dental offices.
  • DME medical claims
  • Dental Claims
  • Dental X-rays
  • Radiation Safety Officer
  • Office Manager 


  • Dentrix Software
  • Cooperate Trainer for FDA and Clinical RDA
  • Eaglesoft Software system
Office Manager Sep 2014 to Current
New Day Family Dental, LLC Belleville, IL Office manager and DME medical claims specialist
Office Manager & RDA Oct 2009 to Jun 2014
Affordable Dentures Wichita Falls, TX

Office manager and Registered assistant, worked in lab occasionally. Trained employees for FDA and RDA positions.

Registered Dental Assistant & Front desk assistant Jul 2008 to Jun 2009
Dental works Wichita Falls, TX worked as a RDA and FDA.
Registered Dental Assistant with Expanded Functions Sep 2007 to Jul 2008
Area Dental Associates: Anderson Brooke A DDS Rapid City, SD

Worked as a RDA and helped with training and implementing the basic use of Dentrix software in the practice.

Registered Dental Assistant Nov 2006 to Sep 2007
Daniel H. Davis, DDS Colleyville, TX

Worked as a Registered Dental Assistant.

Registered Dental Assistant May 2006 to Sep 2007
MICHAEL L. MORGAN Jr., D.D.S Colleyville, TX

Worked as a RDA.

Temporary dantal assistant on Demand Mar 2006 to Sep 2007
Dental Directions, Inc. Hurst, TX Temporary dental assistant as needed
RDA and FDA Feb 2001 to Mar 2006
Michael D. Cosgrove, D.D.S.,P.C.,A.C.P.Prosthodontics Fort Worh, TX Full time RDA and FDA
Education and Training
Texas Mandatory RDA course (16hrs), Registered Dental Asistant 2007 Tarrant County College - Northeast Campus Hurst, TX, United States
Cerificate, Digital Imaging for fun and profit Dallas County Dental Society Foundation Farmers Branch, TX, United States
Cerificate, Practice of excellence 2004 seattle institute seattle, WA
Cerificate, OSHA Review 2007 OSHA Review Grapevine, TX
Liscense and certificate, PMCB with Applied PCS with Assesment 2018 Fayetteville Technical Community College Fayetteville, NC, United States
Cerificate, Dental Assistant National Board 2007 Dental Assisting National Board Chicago, IL, United States
  • Jeannie Baumgardner ---    Hygienist     28 yrs     
  • Phyllis Miller---                 Front Office   26 Yrs     
  • Latisha Dugger---              Hygienist     12 Yrs