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Education and Training
Bachelor of Science: Economics 9 San Diego State University San Diego, CA, United States Minor in Education 
High School Diploma 2014 The Preuss School UCSD La Jolla , CA, USA
Skills
  • Energetic personality
  • CPR and First Aid certified
  • BLS Certified
  • Personable and friendly
  • Self-motivated
  • Patient 
  • Flexible and adaptive
  • Fast learner
  • Team development
  • Previous coaching experience (Basketball and Baseball)
  • Experience with children and teenagers 
  • Calm under pressure
  • Experience with developmental disabilities 
Experience
Registered Behavior Technician 06/2018 to 12/2018 Autism Outreach Southern California San Diego, CA
  • Followed and implemented behavior intervention plans 
  • Collected and graphed live data 
  • Followed and implemented parent training goals 
  • Responded to clients requests via telephone and email
  • BLS/CPR certified 
  • RBT certified 
Front Desk Assistant 11/2017 to 06/2018 Planet Fitness Lakeside , CA
  • Checked members into system
  • Responded to all customer inquiries thoroughly and professionally 
  • Took prospective members on tours.
  • Promoted club programs, products and services to participants.
  • Supervised and directed all merchandise and shipment processing 
Basketball Coach 01/2016 to 01/2018 Colina del Sol San Diego, CA
  • Coached Basketball for children ages 5-10
  • Organized player's nights and other special events to promote sports program and cultivate positive relations.
  • Developed specific training and exercise programs to meet individual requirements and team play strategies.
  • Trained student-athletes during the off-season.
Math and History Tutor 08/2014 to 06/2016 The Preuss School UCSD La Jolla , CA
  • Assisted students in grades 6th-8th with History and Math.
  • Devised unique lessons to fit individual needs in skill building and full instruction on each subject.
  • Utilized technology in tutoring sessions to diversify and enhance learning.
  • Provided test preparation services. 
This resume is created in 7 minutes.
Professional Summary

Experienced concierge emphasizing in excellent guest service in luxury hotels and residential. Keeps up-to-date on the best restaurants and attractions in the New York tri-state area and always willing to go the extra mile to ensure guest satisfaction.

Skills
  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Strong client relations
  • Multi-line phone talent
  • Quick learner
  • Training development aptitude
  • Reservations and booking system experience
  • Service-oriented
  • Luxury guest services
Work History
Residential Concierge/Learning Coach, 01/2014 to Current
The Ritz-Carlton Residences II Westchester , NY
  • Manage concierge tasks for 178 residential units
  • Maintain knowledge of local restaurants and attractions in the local area
  • Liaison between management and residents to ensure resident satisfaction
  • Resolve resident challenges in a polite and timely manner
  • Supervise Doormen and Porters to Ritz-Carlton Standards
  • Train all new and existing staff on job duties and Ritz-Carlton standards and culture
Concierge and Front Desk Assistant, 05/2012 to 05/2013
The James NY Hotel Manhattan , NY
  • Coordinated daily amenities for VIP arrivals
  • Arranged transportation, dining, and recreational activities for guests inside and outside of property
  • Assisted front desk with check in and check out processes
  • Operated and replenished complimentary refreshments in the lobby for hotel guests
  • Ensured the proper completion of front desk AM/PM checklist
Front Desk Assistant, 08/2011 to 04/2012
The Liaison Capitol Hill Hotel Washington , DC
  • Check in and check out hotel guests
  • Complete daily reports using Opera Full Service
  • Assist guests with directions to sights and nearby restaurants
VIP Concierge and Trainer , 09/2009 to 07/2011
The Gaylord National Resort Harbor , Maryland
  • Assisted management in creating a separate check in/check out desk exclusively for VIP arrivals, family and their guests
  • Served as a liaison between Front Desk, Celebrity Services, and Rooms Control to ensure VIP guest satisfaction
  • Recruited and trained 10 new members of the guest service team 
Accomplishments
  • Awarded the Five Star Employee of the Second Quarter Award by The Ritz-Carlton Hotel Company in 2015
Education
High School Diploma: 2006
Roosevelt High School - Yonkers , NY
This resume is created in 7 minutes.
Career Overview
Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Skills
  • Microsoft Office proficiency
  • Results-oriented
  • Time management
  • Results-oriented
  • Excellent communication skills English/Spanish
  • Computer-savvy
  • Filing and data archiving
  • Accept responsibilities
  • Strong problem solver
  • Administrative support
  • Adaptive team player
  • Strong interpersonal skills
  • Meticulous attention to detail
  • Invoice processing
  • Customer service-oriented
Work Experience
Assistant Manager Feb 2010 to May 2014
Frank O's Deli and Restaurant Winter Springs, FL
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Trained newly hired employees.
  • Served as mentor to junior team members.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Front Desk Assistant Aug 2006 to Nov 2010
Rosen Centre Hotel and Resorts Orlando, FL
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Greeted and registered guests and issued room keys.
  • Recommended top dining and entertainment options for guests in the Orlando area.
  • Greeted all guests in a courteous and professional manner.
Administrative Assistant Apr 2005 to May 2006
Motor Car Concepts Longwood, FL
  • Handled all administrative duties such as, customer service, answering phone lines and handled transactions with other stores and accounts.
  • Revised all merchandise in stock and confirmed in the computer system and assisted General Manager with assigned duties.
  • Maintained compliance with company and legal requirements.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Administrative Assistant Jun 2000 to Sep 2002
ICPR Junior College Arecibo, Puerto Rico
  • Operated and maintained switchboard of up to 10 lines.
  • Scheduled appointments with students for counseling and housing section.
  • Distributed grade analysis for new and current students.
  • Set up orientation guidelines and sections. 
  • Coordinated all department functions 
  • Updated Student accounts and information on a daily basis.
Educational Background
High School Diploma, General Studies The Auxuliary Secretarial School for Technological Education Programs Arecibo, Puerto Rico
Associate of Science, AS Administrative Systems ICPR Junior College Arecibo, Puerto Rico
This resume is created in 7 minutes.
Summary
I am a well-rounded professional with several years of qualified experience in providing excellent customer service, computerized clerical work, account management, cash handling, and problem-solving while working in a busy and high volume, fast-paced work environment. I am able to communicate effectively in writing and in person.  I am detail oriented and I have worked with various databases including the student information system Colleague/Ellucian.
Experience
Front Desk Assistant and Student Employee
September 2015 to Current
Southwestern Community College Chula Vista, CA Under the direction of the Supervisor of Admissions and Records and staff, I have provided student and faculty support on the phone and in person.  I have assisted with MySWC account issues, as well as procedural assistance with petitions and transcript workflow.I have worked the main counter in Admissions and Records during peak periods of registration, processing registration, audit petitions, transcript requests and general information.I am proficient at scanning and linking student records using Image Now and Perceptive Content.I have been trained in handling sensitive student information in accordance with policy and the Family Educational Rights and Privacy Act (FERPA) regulations.
Mobile Sales and Account Management
August 2012 to October 2014
Best Buy Chula Vista, CA Customer service with an emphasis on cell phone sales, account creation and account maintenance.Continuous knowledge regarding frequent changes in cellphone models and plans.Operation of a cash register as well as handling money handling money and credit cards.Account troubleshooting for plans and issues.Credit card sign-up along with application processes.Transfer of benefits from one account to another.
Computer Sales
Best Buy
Provided customers with excellent support and sales assistance. Assisted clients with account creation and maintenance. Continuous knowledge of various computer models, sales practices of each individual computer company, and a wide variety of computer accessories.
Cash register operation with money handling. Credit card sign-up along with application process. Overseeing large transactions with physical importance to the department.
 
Customer service and store display
August 2010 to January 2011
Ann Taylor Las Vegas, NV Provided timely and responsive customer service and sales assistance in a busy retail environment. Assisted in setting up and maintaining storefront and interior displays. Cash register operation with money handling. Credit card sign-up along with application process.
Education and Training
Literature Peralta Community College 2007-2009
Literature Southwestern Community College
2015-2017
Anticipated Graduation date 2018
This resume is created in 7 minutes.
Professional Summary
My objective is to obtain employment to further expand my skills.
Skills
  • Highly Dependable
  • Extremely organized

 

  • Self-motivated
  • Conflict resolution
Work History
Cashier Apr 2011 - May 2012
Figaro's Pizza Lebanon, OR

Duties include; Cashier, Lead Close, Food Production and Taking Orders.

Front Desk Assistant May 2010 - Jul 2010
Century Fields Assisted Living (Internship) Lebanon, OR
Duties Include; Hostess, Dietary Aide and Front Desk Assistant.
Office Assistant Mar 2007 - Jan 2011
Whybra Vineyards Monroe, OR
Duties Include; Filing Paperwork, Office Cleanup, Answering Phone and Vineyard Maintenance.
Education
GED: 2010
Community Services Consortium Lebanon, OR
2009
Lebanon High School Lebanon, OR
Certifications
  • Red Cross CPR Certified
  • Oregon Food Handlers Permit

 

This resume is created in 7 minutes.
Professional Summary

A highly driven individual with a multitude of job-related skills and an extensive background in Customer Service with a primary focus in Early Childhood education.

Core Qualifications
  • Creative arts talent
  • Flexible and adaptive
  • Quick learner
  • Detail-oriented


  • Energetic work attitude
  • Strong organizational skills
  • Excellent communication skills
  • Experience Working with special needs students
Experience
Customer Relationship Manager/ Complaint Resolution/Mortgage Servicing Specialist Dec 2009 to Current
Bank of America Corporation San Diego, CA
  • Loan Modification Processing
  • Maintained a large client base by meeting needs and providing exceptional customer service to homeowners with highly escalated issues.
  • Directly supported CEO in managing operation work flow.
Front Desk Receptionist Jan 2011 to May 2012
Jimmy Joseph Lux Spa & Studio Glendale, AZ
  • Updated client accounts and information on a daily basis.
  • Scheduled and confirmed appointments for entire management team.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Barista / Learning Coach Sep 2007 to Jun 2011
Starbucks Coffee Company Goodyear, AZ
  • Operated a cash register to process cash, check and credit card transactions.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Opened a new store location and assisted in recruiting and training new staff
Barista / Learning Coach / Sales Associate / Cashier Aug 2009 to Dec 2010
Target Corporation Goodyear, AZ
  • Provided prompt, efficient, friendly, and quality service at all times.
  • Facilitated monthly and quarterly physical inventory counts.
  • Administered all point of sale opening and closing procedures.
Front Desk Assistant / Receptionist/Dance Instruction Aug 2009 to Aug 2010
Wagner Dance Arts Gilbert, AZ
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Childwatch Volunteer Mar 2007 to May 2007
Valley YMCA Goodyear, AZ

Established a safe play environment for the children.

Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.

Childcare Assistant Jan 2006 to Dec 2006
Lion's Den Childcare Avondale, AZ

Maintained daily records of children's individual activities, behaviors, meals and naps.

Distributed quarterly educational assessments, similar to report cards, to each parent.

Incorporated music, art and theater into lesson planning. 

Education
Diploma 2007 Westview High School Glendale, AZ

3.89 GPA

Member of National Honor's Society, NJROTC and MCJROTC

Graduated with honors

No Degree, General Studies & Dance Education Glendale Community College Glendale, AZ

Coursework in Business Administration

No Degree, General Education & Early Childhood Education Estrella Mountain Community College Avondale, AZ

Coursework in Early Childhood Education

Coursework in Child Development


No Degree, Sociology & Early Childhood Education Rio Salado College Phoenix, AZ

Coursework in Psychology

Coursework in Family Development

Skills

Data Entry

Customer Relationship Management Software (CRM)

Salesforce

Microsoft Office proficiencies

Typing (40 WPM)

File/Records maintenance

Business Administration

This resume is created in 7 minutes.
Professional Summary
Fluent in English and Spanish. Customer service and communication skills. Ability to work with a wide range of people from various backgrounds. Clear enunciation and pronunciation. Pleasant voice and polite forms of expression. Basic knowledge on medical terminology. 
Skills
  • Goal-oriented
  • Computer eficient
  • Types 50 WPM
  • Strong research skills
  • Fast learner
  • Positive and friendly
  • Flexible schedule
  • Well organized
  • Honest, trustworthy and punctual
Work History
Front Desk Assistant 02/2007 to 06/2007
Valley Manor Guest Home North Hollywood CA 91606
  • Answer phone calls.
  • Administered medications to the mentally disable.
  • Tracked and recorded patients medication intakes.
  • Responsible for setting up dinning room.
Waitress 03/2006 to 11/2006
Al Sur Argentine Restaurant Devonshire St. CA 91344
  • Provided friendly and attentive service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Delivered quality service by providing a warm and welcoming environment.
  • Set dining tables according to type of event and service standards.
Sales associate 04/2005 to 01/2006
Forever 21 Panorama City, CA 91402
  • Welcomed customers into the store and helped them locate items.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Stocked and replenished merchandise according to store merchandising layouts.
Education
High School Diploma: 2003 James Monroe High School - North Hills, CA
Associate of Arts: 2 semesters completed Los Angeles Valley College - North Hollywood, CA
Tax professionals Current H&R Block - Pensacola, FL