MEDICAL SUPPORT ASSISTANT Profile_____________________________________________________________________________________ Enlisted in the United States Navy four years on active duty, honorable discharged on October 2010. Highly organized and able to efficiently prioritize multiple tasks. Skilled leader and devoted team-member, able to maintain positive attitude and productive work environment. Strong supervisory skills; managed and instructed over 40 co-workers for over three years and developed staff skills to achieve highest levels of performance and recipient of numerous medals and commendations. Proficiency in executing responsibilities, assignments, leadership skills and decisiveness. Consistent high achiever who thrives in high-pressure, deadline-sensitive environments that demand a rapid learning curve, resourceful problem solving, and uncompromised integrity. Core Proficiencies_____________________________________________________________ Project Management Report Preparation Leadership/Supervision Case Management Experience IT Support / Network Experience Customer Service Oral & Written Communications Computer Troubleshooting Skills Main Hospital Communication's Security Dispatcher Main Security Dispatcher responsibility is the oversight of maintaining a safe and secure hospital environment. Responsible for sending correct security officers to immediate medical emergencies throughout the hospital; while maintaining an overall awareness of the entire hospital. Experience using computer programs for report writing, information database look ups, email, access control and video monitoring systems. Ability understanding healthcare knowledge in crisis situations. *Experience handling customer complaints and concerns for Sacred Heart Hospital. *Strong interpersonal skills, with the ability to interact effectively with people at various social levels and across diverse cultures. *Ability to comprehend numerous policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment based on general and specific policies. *Effectively contact and interacts with emergency responders, such as police, fire, and/or ambulance personnel as required. Pediatric & Emergency Room Receptionist Performed as receptionist and managed secretarial duties in the Emergency Room and Pediatric Room area, while functioning as the vital communication source between the front desk lobby and the nurse stations. Greeted clients in a friendly, professional, and efficient manner. Experienced resolving complexed and escalated customer concerns while on duty. Superior decision-making skills with proven experience minimizing risk for the company and the customer, ability to work independently in a fast-paced environment, with a proven track record of managing multiple priorities and taking initiative to learn and develop new skills. *Experience in a customer service or customer contact role *Proven excellence in verbal and written communication skills, strong analytic and research skills. *Ability to answer a Multi-line phone system and direct calls accordingly. *Expert skills using Census under high customer volume in person and on phone.

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