Front Desk Assistant resume examples

• Coordinated daily amenities for VIP arrivals
  
• Arranged transportation, dining, and recreational activities for guests inside and outside of property
• Assisted front desk with check in and check out processes
• Operated and replenished complimentary refreshments in the lobby for hotel guests
• Ensured the proper completion of front desk AM/PM checklist

• Check in and check out hotel guests
• Complete daily reports using Opera Full Service
• Assist guests with directions to sights and nearby restaurants

• Assisted management in creating a separate check in/check out desk exclusively for VIP arrivals, family and their guests
• Served as a liaison between Front Desk, Celebrity Services, and Rooms Control to ensure VIP guest satisfaction
  
• Recruited and trained 10 new members of the guest service team 

• Processed guest payments for room charges, food and beverage charges and phone charges.
• Greeted and registered guests and issued room keys.
• Recommended top dining and entertainment options for guests in the Orlando area.
• Greeted all guests in a courteous and professional manner.

• Handled all administrative duties such as, customer service, answering phone lines and handled transactions with other stores and accounts.
• Revised all merchandise in stock and confirmed in the computer system and assisted General Manager with assigned duties.
• Maintained compliance with company and legal requirements.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

• Operated and maintained switchboard of up to 10 lines.
• Scheduled appointments with students for counseling and housing section.
• Distributed grade analysis for new and current students.
• Set up orientation guidelines and sections. 
• Coordinated all department functions 
• Updated Student accounts and information on a daily basis.

• Updated client accounts and information on a daily basis.
• Scheduled and confirmed appointments for entire management team.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.

• Operated a cash register to process cash, check and credit card transactions.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Opened a new store location and assisted in recruiting and training new staff

• Provided prompt, efficient, friendly, and quality service at all times.
• Facilitated monthly and quarterly physical inventory counts.
• Administered all point of sale opening and closing procedures.

• Handled incoming and outgoing correspondence, including mail, email and faxes.
• Assisted with payroll preparation and entered data into cumulative payroll document.
• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Established a safe play environment for the children.

Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.

Maintained daily records of children's individual activities, behaviors, meals and naps.

Distributed quarterly educational assessments, similar to report cards, to each parent.

Incorporated music, art and theater into lesson planning. 

• Provided friendly and attentive service.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Delivered quality service by providing a warm and welcoming environment.
• Set dining tables according to type of event and service standards.

• Welcomed customers into the store and helped them locate items.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Stocked and replenished merchandise according to store merchandising layouts.