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Professional Summary

Proactive Human Resources Director with exceptional ability to leverage talent and best practices to drive organizational effectiveness. Trusted business partner with track record of consulting with executives to influence business decisions. Known for quality and efficiency.

  • Interpersonal relations
  • Self-motivated professional
  • Strong communication
  • Organizational Leadership
  • Emotional intelligence
  • Project Management
  • Customer service expert
  • Computer knowledge
  • Strong attention to detail
  • Employee training and development
  • Professional integrity
Southeast Community College - Lincoln, NE / 2015 Associate of Arts: Business Focus
Nebraska Wesleyan University - Lincoln, NE / 2018 Bachelor of Science: Business Administration & Marketing
Work History
Director Of Human Resources / / Jet Splash Car Wash - Lincoln, NE / 01.2018 - Current
  • Mentored, coached and developed team members while recognizing strengths and developing future leaders.
  • Mapped current business and operational processes and offered recommendations for improvement.
  • Optimized system and platform performance capabilities in most efficient, practical way possible.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Posted job opportunities on job boards and observed feedback.
  • Supported management in developing and implementing personnel policies and procedures.
  • Completed paperwork and work authorization forms after hiring new employees.
  • Administered tests, questionnaires and skill evaluations.
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted exit interviews and verified that employment termination paperwork was completed.
  • Hired employees and initiated new hire paperwork process.
  • Addressed all employee harassment allegations, work complaints and other concerns.
  • Facilitated new hire orientation and scheduling.
  • Administered all new hire paperwork, including federal and state tax forms and bank information for direct deposits.
Lead Sales Associate / / Jet Splash Car Wash - Lincoln, NE / 01.2013 - 01.2018
  • Provided exceptional customer service to develop customer loyalty and satisfaction.
  • Trained approximately 50+ new sales associates in the 5 years of this position.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Monitored sales team performance and provided constructive feedback.
  • Negotiated contracts and sales terms with new and existing clients.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal goals.
  • Prepared cash deposits up to $2,500 with zero discrepancies.
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Driven Client Sales Advisor highly effective at using consultative sales techniques to make consistent sales with satisfied customers. Strong track record exceeding sales quotas and building customer loyalty.

  • Persuasive communication expertise
  • Sales force training
  • Customer Service oriented
  • Operations management
Fields BMW Winterpark, FL Certified BMW Client Advisor 12/2018 to 03/2020
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Provided information about sales processes, warranty requirements and service standards.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Adhered to all standards of quality and service as well as regulatory requirements.
  • Consistently build a book of clientele through building strong relationships with clients.
  • Managed sales negotiations and financing options.
  • Networked with remote dealers to source vehicles for customers..
Napleton Jeep Dodge Chrysler Clermont, FL Sales Associate 05/2018 to 12/2018
  • Top sales associate for eight months
  • Build a consistent clientele
  • Proactively seeking new opportunities, networking
Morimoto Asia Lake Buena Vista, FL Manager 08/2015 to 04/2018
  • Direct Assigned tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Regularly update computer systems with new pricing and daily food specials
  • Collaborate with the Executive Chef to analyze and approve all food selections
  • Work closely with the marketing department to optimize strategic initiatives
  • Manage a $[400,000] weekly sales portfolio.
  • Manage sales transactions with a revenue stream of $[3,600,000] annually
Orlando Fit Body Boot Camp Orlando, FL Marketing / Sales Supervisor 08/2011 to 07/2015
  • Negotiated prices, terms of sales and service agreements
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trend
  • Monitored customer preferences to determine focus of sales efforts
Education and Training
Bachelor of Arts: Biology / Chemistry 2014 Talladega College, Talladega, Alabama

Talladega College Baseball Team

Baseball coach 

Omega Psi Phi Fraternity, Inc. 

Annually Sickle  Cell Foundation (fundraiser)

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Reliable Sales Associate excels in fast-paced environments offering Strong abilities with to communicate thru technology an extensive background in customer service, sales, & cash handling, Self-directed & self-motivated team player I was on the Opening Team for a Fred Meyer store in Washington when I lived there. in the 90's.

  • Excellent time management
  • Team leadership
  • Flexible
  • Staff development/training
  • Cash handling accuracy
  • Creative problem solver
  • POS systems
  • Inventory control procedures
Work Experience
Costco Vender/Merchandiser 12/2018 to Current
Falcon Farms, Inc. Mesa, AZ

Falcon Farms is the grower and the seller of Fresh cut flowers for the SW Regional area Costcos. Responsibilities include.

  • Recorded daily inventory, product credits and weekly audits thru company apps.
  • Delivered an exceptional level of service to each Costco Member by listening to concerns and answering questions.
  • Monitored product to keep track of all flower inventory quality.
  • Maintained/Cleaned display cooler and rotation of product.
  • Created/set up large pallet displays for holidays  (winning best display a time or two)
  • Successfully trained up to 6 temporary holiday workers on requirements of Falcon Farms and Costco
  • Special orders managed for members.

Sales Associate 09/2014 to 03/2019
Sunshine Golf, LLC Mesa, AZ
  • Receive and process cash & credit payments for in-store purchases.
  • Place special merchandise orders for customers.
  • Share product knowledge with customers while making personal recommendations.
  • responsible for opening and closing the store
  • Inventory and restock all product 
Sales Associate / Supervisor 10/2011 to 05/2014
AZ Liquidators Mesa, AZ
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Inventoried, priced & restocked merchandise
  • Put together store displays.

Cosmetology / Business Bellingham Beauty School Bellingham, WA
  • Advanced studies & certifications
  • Coursework in Business, Communications and Organizational Psychology
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Summary of Qualifications
I have over six years experience in the various customer service industries which have taught me how to both meet and exceed the needs of every customer. Customer service skills and experience are very important because it directly affects the customer loyalty and future growth of a business. Maintaining customer loyalty positions a company for better exposure and greater marketability. In this field we leave a very memorable impression on all clients. Past experiences have allowed me to demonstrate a strong work ethic, friendly attitude and the ability to work well under pressure. I am committed to a job well done with professional excellence, integrity and accountability.
Skill Highlights
  • Customer Service
  • Administrative and Clerical Support
  • Problem Resolution
  • Schedule management
  • Multi-tasking while maintaining telephone etiquette
  • Employee training and development
  • Microsoft Office
  • Team Building
  • Strategic decision making
  • Reporting and documentation
  • Organization and efficiency
  • Project coordination
Bachelor of Arts : Business Administration, 2010 California State University San Bernardino San Bernardino,CA

Concentration in Marketing

Grad Year:December 2010

Professional Experience
Kaiser Permanente Pasadena, CA

Population Management Support Coordinator

May 2017 to Current

  • Sending communications to medical centers and vendors on behalf of the regional team
  • Providing corrections to Speech Therapy, Occupational Therapy, and Physical Therapy referrals when needed
  • Tracking and organizing emails from department inbox daily
  • Monitoring the functionality of the internal department website and troubleshooting problems
  • Responding to vendors inquires by phone and email
  • Establishing and monitoring reports as needed for projects
Appointment Clerk

March 2015 to May 2017

  • Handled between 80-100 calls per day depending on call volume
  • Listened actively to each patient concern to ensure appointment type is scheduled correctly
  • Reviewed physician's daily schedule to recommend appointment to patients accordingly
  • Upheld HIPPA compliance standards with each call
  • Served as a liaison between patients and physicians by composing messages to departments or supporting staff
Christian Community Credit Union Covina, CA

Member Service Processor 

August 2014 to March 2015

Front Desk Concierge/ Member Service Representative 

March 2014 to August 2014

Member Service Support Clerk

October 2012 to March 2013

  • Maintained and organized department filing system resulting in increased efficiency by decreasing paperwork and research time
  • Managed time effectively and built strong relationships with employees at all levels while sorting and delivering mail to various departments
  • Independently managed the ordering of office supplies on a weekly basis and kept accurate inventory count
  • Set daily goals to assure customer inquiries were replied to on a timely manner to increase customer satisfaction
  • Updated member account agreements and signature authorization cards
  • Verified and reviewed of all online membership applications
  • Reached out to applicants for additional documentation if needed
  • Verified ID identification and Checksystems on all membership applications to decrease fraud and risk of company loss
  • Remained flexible to staffing needs by traveling between both branches to accommodate coverage if needed
  • Placed debit card and check orders
  • Maximized efficiency and productivity of Member Service Representative II by organizing paperwork needed to process walk in applications
  • Completed product training to successfully educate all members both in branch and over the phone
  • Upheld security standards by acknowledging members entering and exiting the building Front desk awareness
Sales Associate
November 2008 to November 2013
Victoria's Secret Rancho Cucamonga, CA
  • Provided a captivating customer experience
  • Independently resolved customer issues to elevate workload of upper management
  • Served as a liaison between new associates and company values by educating on product standards
  • Assisted manager with visual communications, brand guides, and floor sets
  • Recovered and replenished products on the sales floor after processing shipments
  • Promoted customer loyalty by offering rewards program and opening credit card accounts
  • Completed sales transactions on register skillfully to decrease wait time for customers
  • Increased average dollar sale by announcing and promoting latest products
  • Implemented daily sales goals with proficiency
Customer Service Representative
May 2012 to October 2012
Time Warner Cable Call Center Ontario, CA
  • Provided information and assistance for all aspects of Cable, Internet, and Digital phone service
  • Maximized company revenue through up-selling on every call
  • Managed incoming calls timely and efficiently, especially during high volume calls
  • Troubleshoot on services and equipment
  • Provided account balance inquiries to customers
  • Account notation while on each call
  • Ability to search for and retrieve information from various databases depending on customer concern
Building Manager
November 2008 to August 2009
California State University Student Union San Bernardino, CA
  • Secured building at all times by completing scheduled rounds inside the building
  • Monitored all scheduled programs and events occurring in the building
  • Communicated with event guests and hosts to ensure their needs were met
  • Ability to work after regularly scheduled business hours little to no supervision of upper management
  • Set-up and execution of all event table, chairs and lighting
  • Monitored building during business hours and making sure all students followed CSUSB policy
  • Balancing register at the beginning and end of each shift
  • Completed CPR certification upon employment .
Community Service

Children's Ministry Volunteer, Abundant Living Family Church, 2009-2015