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Professional Summary

Proactive Human Resources Director with exceptional ability to leverage talent and best practices to drive organizational effectiveness. Trusted business partner with track record of consulting with executives to influence business decisions. Known for quality and efficiency.

  • Interpersonal relations
  • Self-motivated professional
  • Strong communication
  • Organizational Leadership
  • Emotional intelligence
  • Project Management
  • Customer service expert
  • Computer knowledge
  • Strong attention to detail
  • Employee training and development
  • Professional integrity
Southeast Community College - Lincoln, NE / 2015 Associate of Arts: Business Focus
Nebraska Wesleyan University - Lincoln, NE / 2018 Bachelor of Science: Business Administration & Marketing
Work History
Director Of Human Resources / / Jet Splash Car Wash - Lincoln, NE / 01.2018 - Current
  • Mentored, coached and developed team members while recognizing strengths and developing future leaders.
  • Mapped current business and operational processes and offered recommendations for improvement.
  • Optimized system and platform performance capabilities in most efficient, practical way possible.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Posted job opportunities on job boards and observed feedback.
  • Supported management in developing and implementing personnel policies and procedures.
  • Completed paperwork and work authorization forms after hiring new employees.
  • Administered tests, questionnaires and skill evaluations.
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted exit interviews and verified that employment termination paperwork was completed.
  • Hired employees and initiated new hire paperwork process.
  • Addressed all employee harassment allegations, work complaints and other concerns.
  • Facilitated new hire orientation and scheduling.
  • Administered all new hire paperwork, including federal and state tax forms and bank information for direct deposits.
Lead Sales Associate / / Jet Splash Car Wash - Lincoln, NE / 01.2013 - 01.2018
  • Provided exceptional customer service to develop customer loyalty and satisfaction.
  • Trained approximately 50+ new sales associates in the 5 years of this position.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Monitored sales team performance and provided constructive feedback.
  • Negotiated contracts and sales terms with new and existing clients.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal goals.
  • Prepared cash deposits up to $2,500 with zero discrepancies.
This resume is created in 7 minutes.

Driven Client Sales Advisor highly effective at using consultative sales techniques to make consistent sales with satisfied customers. Strong track record exceeding sales quotas and building customer loyalty.

  • Persuasive communication expertise
  • Sales force training
  • Customer Service oriented
  • Operations management
Fields BMW Winterpark, FL Certified BMW Client Advisor 12/2018 to 03/2020
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Provided information about sales processes, warranty requirements and service standards.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Adhered to all standards of quality and service as well as regulatory requirements.
  • Consistently build a book of clientele through building strong relationships with clients.
  • Managed sales negotiations and financing options.
  • Networked with remote dealers to source vehicles for customers..
Napleton Jeep Dodge Chrysler Clermont, FL Sales Associate 05/2018 to 12/2018
  • Top sales associate for eight months
  • Build a consistent clientele
  • Proactively seeking new opportunities, networking
Morimoto Asia Lake Buena Vista, FL Manager 08/2015 to 04/2018
  • Direct Assigned tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Regularly update computer systems with new pricing and daily food specials
  • Collaborate with the Executive Chef to analyze and approve all food selections
  • Work closely with the marketing department to optimize strategic initiatives
  • Manage a $[400,000] weekly sales portfolio.
  • Manage sales transactions with a revenue stream of $[3,600,000] annually
Orlando Fit Body Boot Camp Orlando, FL Marketing / Sales Supervisor 08/2011 to 07/2015
  • Negotiated prices, terms of sales and service agreements
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trend
  • Monitored customer preferences to determine focus of sales efforts
Education and Training
Bachelor of Arts: Biology / Chemistry 2014 Talladega College, Talladega, Alabama

Talladega College Baseball Team

Baseball coach 

Omega Psi Phi Fraternity, Inc. 

Annually Sickle  Cell Foundation (fundraiser)

This resume is created in 7 minutes.

Reliable Sales Associate excels in fast-paced environments offering Strong abilities with to communicate thru technology an extensive background in customer service, sales, & cash handling, Self-directed & self-motivated team player I was on the Opening Team for a Fred Meyer store in Washington when I lived there. in the 90's.

  • Excellent time management
  • Team leadership
  • Flexible
  • Staff development/training
  • Cash handling accuracy
  • Creative problem solver
  • POS systems
  • Inventory control procedures
Work Experience
Costco Vender/Merchandiser 12/2018 to Current
Falcon Farms, Inc. Mesa, AZ

Falcon Farms is the grower and the seller of Fresh cut flowers for the SW Regional area Costcos. Responsibilities include.

  • Recorded daily inventory, product credits and weekly audits thru company apps.
  • Delivered an exceptional level of service to each Costco Member by listening to concerns and answering questions.
  • Monitored product to keep track of all flower inventory quality.
  • Maintained/Cleaned display cooler and rotation of product.
  • Created/set up large pallet displays for holidays  (winning best display a time or two)
  • Successfully trained up to 6 temporary holiday workers on requirements of Falcon Farms and Costco
  • Special orders managed for members.

Sales Associate 09/2014 to 03/2019
Sunshine Golf, LLC Mesa, AZ
  • Receive and process cash & credit payments for in-store purchases.
  • Place special merchandise orders for customers.
  • Share product knowledge with customers while making personal recommendations.
  • responsible for opening and closing the store
  • Inventory and restock all product 
Sales Associate / Supervisor 10/2011 to 05/2014
AZ Liquidators Mesa, AZ
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Inventoried, priced & restocked merchandise
  • Put together store displays.

Cosmetology / Business Bellingham Beauty School Bellingham, WA
  • Advanced studies & certifications
  • Coursework in Business, Communications and Organizational Psychology
This resume is created in 7 minutes.
Summary of Qualifications
I have over six years experience in the various customer service industries which have taught me how to both meet and exceed the needs of every customer. Customer service skills and experience are very important because it directly affects the customer loyalty and future growth of a business. Maintaining customer loyalty positions a company for better exposure and greater marketability. In this field we leave a very memorable impression on all clients. Past experiences have allowed me to demonstrate a strong work ethic, friendly attitude and the ability to work well under pressure. I am committed to a job well done with professional excellence, integrity and accountability.
Skill Highlights
  • Customer Service
  • Administrative and Clerical Support
  • Problem Resolution
  • Schedule management
  • Multi-tasking while maintaining telephone etiquette
  • Employee training and development
  • Microsoft Office
  • Team Building
  • Strategic decision making
  • Reporting and documentation
  • Organization and efficiency
  • Project coordination
Bachelor of Arts : Business Administration, 2010 California State University San Bernardino San Bernardino,CA

Concentration in Marketing

Grad Year:December 2010

Professional Experience
Kaiser Permanente Pasadena, CA

Population Management Support Coordinator

May 2017 to Current

  • Sending communications to medical centers and vendors on behalf of the regional team
  • Providing corrections to Speech Therapy, Occupational Therapy, and Physical Therapy referrals when needed
  • Tracking and organizing emails from department inbox daily
  • Monitoring the functionality of the internal department website and troubleshooting problems
  • Responding to vendors inquires by phone and email
  • Establishing and monitoring reports as needed for projects
Appointment Clerk

March 2015 to May 2017

  • Handled between 80-100 calls per day depending on call volume
  • Listened actively to each patient concern to ensure appointment type is scheduled correctly
  • Reviewed physician's daily schedule to recommend appointment to patients accordingly
  • Upheld HIPPA compliance standards with each call
  • Served as a liaison between patients and physicians by composing messages to departments or supporting staff
Christian Community Credit Union Covina, CA

Member Service Processor 

August 2014 to March 2015

Front Desk Concierge/ Member Service Representative 

March 2014 to August 2014

Member Service Support Clerk

October 2012 to March 2013

  • Maintained and organized department filing system resulting in increased efficiency by decreasing paperwork and research time
  • Managed time effectively and built strong relationships with employees at all levels while sorting and delivering mail to various departments
  • Independently managed the ordering of office supplies on a weekly basis and kept accurate inventory count
  • Set daily goals to assure customer inquiries were replied to on a timely manner to increase customer satisfaction
  • Updated member account agreements and signature authorization cards
  • Verified and reviewed of all online membership applications
  • Reached out to applicants for additional documentation if needed
  • Verified ID identification and Checksystems on all membership applications to decrease fraud and risk of company loss
  • Remained flexible to staffing needs by traveling between both branches to accommodate coverage if needed
  • Placed debit card and check orders
  • Maximized efficiency and productivity of Member Service Representative II by organizing paperwork needed to process walk in applications
  • Completed product training to successfully educate all members both in branch and over the phone
  • Upheld security standards by acknowledging members entering and exiting the building Front desk awareness
Sales Associate
November 2008 to November 2013
Victoria's Secret Rancho Cucamonga, CA
  • Provided a captivating customer experience
  • Independently resolved customer issues to elevate workload of upper management
  • Served as a liaison between new associates and company values by educating on product standards
  • Assisted manager with visual communications, brand guides, and floor sets
  • Recovered and replenished products on the sales floor after processing shipments
  • Promoted customer loyalty by offering rewards program and opening credit card accounts
  • Completed sales transactions on register skillfully to decrease wait time for customers
  • Increased average dollar sale by announcing and promoting latest products
  • Implemented daily sales goals with proficiency
Customer Service Representative
May 2012 to October 2012
Time Warner Cable Call Center Ontario, CA
  • Provided information and assistance for all aspects of Cable, Internet, and Digital phone service
  • Maximized company revenue through up-selling on every call
  • Managed incoming calls timely and efficiently, especially during high volume calls
  • Troubleshoot on services and equipment
  • Provided account balance inquiries to customers
  • Account notation while on each call
  • Ability to search for and retrieve information from various databases depending on customer concern
Building Manager
November 2008 to August 2009
California State University Student Union San Bernardino, CA
  • Secured building at all times by completing scheduled rounds inside the building
  • Monitored all scheduled programs and events occurring in the building
  • Communicated with event guests and hosts to ensure their needs were met
  • Ability to work after regularly scheduled business hours little to no supervision of upper management
  • Set-up and execution of all event table, chairs and lighting
  • Monitored building during business hours and making sure all students followed CSUSB policy
  • Balancing register at the beginning and end of each shift
  • Completed CPR certification upon employment .
Community Service

Children's Ministry Volunteer, Abundant Living Family Church, 2009-2015

This resume is created in 7 minutes.

Detailed and fast-paced team player, pursuing a new sales driven role where hard work and dedication will be highly recognized. Strong communication skills, highly ambitious, goal orientated individual with 3 years of retail management experience. Ready to take on a challenging new role with a growing team.

Work History.
  • Assistant Manager
  • FOOTACTION MIRACLE MILE- @Planet Hollywood
  • Las Vegas, NV
  • January 2017 to Current
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
  • Strong organizational & problem solving skills
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated customer-relations feedback for process improvements and supported long-term business-need strategies through loyalty and authenticity.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Addressed problems with customers to promote quick and successful resolution.
  • Processing shipment while distributing product onto the sales floor accordingly.
  • Sales Associate
  • Fanzz Sports Apparel - Henderson
  • Henderson, NV
  • January 2016 to January 2017

  • Suggested accessories and complementary purchases.
  • Accepted and processed returns.
  • Directed individuals to merchandise locations.
  • Kept work areas clean and neat at all times.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Service Clerk
  • Smart & Final.
  • 4213 Boulder Highway. Las Vegas, NV 89121
  • January 2014 to January 2015

  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Team motivator & coaching abilities
  • Recruiting and interviewing
  • Accurate money handling
  • Excellent customer service skills
  • Personnel development
  • Bank deposit procedures
  • Store displays
  • Strategic thinker
  • High School Diploma
  • Chaparral High School
This resume is created in 7 minutes.
  • Team Leader with extensive knowledge of the fashion and cosmetic industries. Energetic and outgoing with an innate drive to make sales quota.
  • Retail Sales Associate with 3 years in upscale retail apparel and shoe sales. Enjoys helping customers find products to meet their needs.
  • Energetic Team Leader with a strong background in retail sales, fashion merchandising and customer service support.
  • Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
  • Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding merchandise and pricing
  • Detail-oriented student with strong technical skills and the ability to learn concepts quickly.

  • In-depth fashion knowledge
  • Approachable
  • Flexible
  • Dedicated team player
  • Relationship selling
  • Barcode scanning
  • Reliable and dependable
  • Positive outlook
  • Cheerful and energetic
  • Team leadership
  • Resolution-oriented
  • Mathematical aptitude
  • Excellent time management
  • Self-motivated
  • Extremely organized
  • Powerful negotiator
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Sales Associate 08/2015 to Current Sports Authority Houston, TX
  • Described use and operation of merchandise to customers.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Maintained friendly and professional customer interactions.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Assessed customer needs and responded to questions.
  • Issued receipts for purchases and gifts.
  • Unboxed new merchandise.
  • Processed merchandise returns and exchanges.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Organized the store by returning all merchandise to its proper place.

Team Leader/Cashier 10/2014 to Current Justin Houston, TX
  • Maintained friendly and professional customer interactions.
  • Worked as a team member to provide the highest level of service to customers.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Shared product knowledge with customers while making personal recommendations.
Team Leader 06/2013 to 10/2013 Footlocker Houston, TX
  • Verified that all merchandising standards were maintained on a daily basis.
  • Maintained friendly and professional customer interactions.
  • Worked as a team member to provide the highest level of service to customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Placed special merchandise orders for customers.
High School Diploma 2015 Hastings High School Houston, TX
  • Minor in Chinese 1 & Chinese 2
  • Top 10% of Class
  • 4.5 GPA
  • Coursework in Business, Communications and Organizational Psychology
  • Continuing Education in Criminal Justice and Forensic Science
  • Coursework in Communications, Criminal Law and Public Administration
  • Advanced coursework in Anatomy and Physiology
This resume is created in 7 minutes.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Telecommunication skills
  • Bilingual (English/Spanish)
  • Time Management 
  • Prioritization 
  • High customer service standards
  • Strong problem solving ability
Work Experience
February 2016 to January 2017
Charlotte Russe Glendale, CA Sales Associate Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Greeted customers as they entered and fulfilled customers individual needs. Assisted with opening cleaning procedures, process shipment and merchandised product to store layout. 
April 2015 to January 2016
Lemonpop South Gate, CA Sales Associate Contributed to new store grand opening by merchandising product onto sales floor, cleaning opening procedures, price markdowns, promotional changes, visuals, inventory.
August 2014 to February 2015
Marinello Schools of Beauty Whittier, CA Receptionist Administrative work, answered phone calls, scheduled future appointments, opening and closing procedures, made announcements through the intercom. Maintained the front desk area clean and organized, dealt with clients daily and always made sure to have excellent customer service.
Educational Background
Davids Academy of Beauty
Pico Rivera, CA, United States
Bell Gardens High School
Bell Gardens, CA, United States
Genereal Education
High School Diploma
This resume is created in 7 minutes.
Professional Summary
  • Ability to work under pressure
  • Strong communicator
Work History
09/2013 to Current
Delivery Driver FedEx Ground, Scott La
  • A delivery driver responsible for providing great customer service.
  • Responsible for deliver packages to businesses and residential and making sure my customers receive their packages in a timely and orderly manner.
  • Loading and organizing packages and adjusting deliver route in a manner that will increase efficiency.
  • Collecting payment on Cash On Demand packages.
06/2011 to 07/2013
Certified Level I Account Manager Affordable Home Furniture New Iberia, LA
  • Ranked in the top five account managers in the company, Responsible for sales, collections on the phone and in the field , driving company vehicles, delivery and pick up of merchandise, basic service calls , loading and unloading trucks, setting up showroom displays and other warehousing duties.
05/2007 to 07/2007
Stocking and Furniture Sales Associate Office Depot Lake Charles, LA
  • Assisted customers with shopping and provided information about the products being sold.
  • Assisted with lifting and transporting heavy items.
  • Maintained order of the store and answered phone calls.
  • Provided customers with a satisfying shopping experience.
Bachelor of General and Basic Studies Degree:
McNeese State University - Lake Charles, LA
This resume is created in 7 minutes.
 Focused and responsible Furniture Delivery Driver with extensive record of customer and company satisfaction. High physical stamina for lifting and carrying large furniture items. Friendly and courteous company representative on every delivery call.
  • Results-oriented
  • Client-focused
  • Quick learner
  • Multi-task
  • Reliable
  • Adaptability 
Furniture Delivery Driver Aug 2016 to Current
W.B. Mason East Windsor (CT) East Windsor, CT
  • Unload freight trucks at company and customer locations
  • Completed all required paperwork accurately and in a timely manner
  • Operate trucks in consistently safe and courteous manner
Warehouse Associate Aug 2015 to Dec 2015
Staffmark Windsor, CT
  • Inventory control
  • Forklift operation
  • Customer service
  • Product management
  • Order picking
Receiving Associate Jun 2014 to Sep 2014
Walmart Supercenter Manchester, CT
  • Responsible for comparing all incoming shipping manifests with their corresponding purchase orders to make sure shipments were complete
  • Assist in asset tagging and company equipment that was received into the shipping bays
  • Helped to re-organize the warehouse to be more efficient and cost-effective
Education and Training
High School Diploma Bulkeley High School Hartford, CT, United States
Core Qualifications
  • CDL class B
  • Excellent driving ability regardless of poor weather or road conditions
  • Perfect driving record
  • Strong ability to lift and carry furniture items weighing up to 100 pounds
  • Good ability at map-reading and following written and oral instructions
  • Ability to maintain neat and clean personal appearance
  • Superb communication and customer service skills