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Summary

Currently working as a Restaurant Systems Support Specialist within YUM! brands. I have worked and in retail and restaurant management for over 10 years. I am looking at combining my passion and knowledge for computer programming with my leadership experience within KFC. I have been studying computer science part-time (online) for 1.5 years.

Skill and Attributes
  • High work ethic and ability to work without close supervision.
  • 10 years experience within the food hospitality industry.
  • Excellent knowledge and high performing restaurant operations.
  • Intermediate C++ programming skills.
  • Intermediate Python Programming skills.
  • Enthusiastic and compassionate leader.
  • Dedicated, flexible and reliable.
  • Strong team and self development skills.
Experience
Restaurant Systems Support Specialist 11/2019 to Current Yum! Brands Sydney, NSW
  • Observed system functioning and entered commands to test different areas of operations.
  • Provided local and remote Tier 1/2 IT support for hardware and software to company personnel.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Performed software installation for clients.
Assistant Manager 02/2019 to 11/2019 KFC Frenchs Forest Sydney

While i was working as an assistant Manager at Frenchs Forest i was able to Lead the store from performing below target too Significantly above target.

Technology Service Coordinator 04/2018 to 02/2019 Officeworks Perth, Sydney

I recently worked as a Customer Service Coordinator in charge of the technology department improving profit margins and sales in the short time I took over before moving to Sydney.

Main Duties:

  • Managing high risk stock control.
  • Organizing all new promotional layouts.
  • Leading the technology team to deliver exceptional customer service by meeting customer needs.
  • Liaising with merchandise representatives.
  • Managing key kpi's in technology department including maximizing profit margin and sales while reducing shrink.
Restaurant General Manager 01/2017 to 01/2018 KFC Ellenbrook Perth, WA

I was a Restaurant General Manager for over 12 months with a 15% increase of sales and achieved significantly high and balanced results.

Main duties:

  • Taking overall responsibility for workplace health and safety program.
  • Ensure all employees are provided with the appropriate training and resources to perform their duties safely.
  • Manage the restaurant in accordance with company policies and procedures including directing the activities of employees in maximizing sales, operating efficiency and profit.
  • Overseeing and training for over 80 employees and 7 managers.
  • Maintaining high standards of product quality and customer service within the restaurant following up on all customer feedback to continue to improve standards Implementing forecast and tools to sustain a high profit turnover.
Assistant Restaurant Manager (ARM) 11/2012 to 01/2017 KFC Ellenbrook Perth, WA

I progressed through RGM certification and BOR process during this role.

Main Duties:.

Store Training Captain Role -

  • Implement restaurant training programs for Shift Supervisors and Team Members
  • Implement and communicate bench plan
  • Identify staff for future roles and management
  • Oversee all training in store Implement "Team Coach' program in store
  • Recruit and develop new staff via correct tools and programs provided

Store Safety Captain:

  • Conduct WH&Smp;S reviews on a weekly basis
  • Implement a safety culture in store
  • Communicate any WH&Smp;S issues to team and RGM (Restaurant general manager)
  • Reinforce correct and safe practises and coach on all unsafe practises
Shift Supervisor 07/2010 to 08/2013 KFC Forrestfield/Ellenbrook/Karratha Perth, WA

Moved Karratha to Perth in this position to help open and develop new stores.

  • Manage and supervise shift in accordance to company tools and policies.
  • Allocate responsibility and task to staff on shift.
  • Implement and coach staff on WH&S procedures and policies.
  • Uphold a Positive leadership shadow on shift.
  • Assist management in driving results in store.
  • Develop and coach new teams to uphold High Customer and food service standards Assist in training new teams.
  • Assist training new staff on 6 month visa's.
Education and Training
.

I am Currently a Student at Edith Cowan university studying a bachelor in computer science.

Certificate III in Retail Supervision

Certificate II in Retail Operations

Achievements
  • 2017 "Believe in all people" award Market (ARM) nomination
  • 2016 "Go for breakthrough" award Market (ARM) nomination
  • 2016 "Believe in all people" award Market (ARM) Winner
  • 2015 Top 10% Champions Club KFC Ellenbrook
  • 2014 "go for breakthrough" award Market (ARM) nomination
  • 2013 "Recognise!" award Market (ARM) award winner
This resume is created in 7 minutes.
Professional Summary

Management professional with more than 15 years of experience in progressively demanding roles. Build and lead high performing teams and develop leaders through training and mentoring. Effective communicator and customer-focused problem solver. Excellent skills in the management of business operations, delivering customer service, business development, and financial management.

Core Qualifications
  • Operations Management
  • Communications
  • Teamwork
  • Customer Service
  • Problem Resolution
  • Website Development
  • Supervision
  • Training & Development
  • Inventory Management
  • Purchasing / Budgeting
  • Accounts Receivable / Accounts Payable
  • Product Knowledge
Experience
General Manager - Universal Low Vision Aids Inc. (Columbus, OH) June 2014 - Current
  • Develop relationships with clientele and the medical community to generate and maintain business.
  • Manage accounts and build relationships with prospective customers by following up with referrals and implementing creative promotions and special events.
  • Hire, train, and manage new employees in their functions in delivering assistive technology services.
  • Maintain awareness of changes in the industry including clinical practices, technology, and developments in equipment.
  • Interact with visually impaired and disabled customers, evaluate customer requirements, provide education about products, and meet their needs.
  • Assist customers in resolving problems and complaints with equipment, billing, or other issues.
  • Ensure that the team meets all established productivity and performance standards and complies with company policies, procedures and business ethics, codes and conducts.
  • Manage accounts payable and receivable and report performance to the regional manager.
  • Create new UPC ad page listings for Amazon and Ebay.
IT Manager - Universal Low Vision Aids (Columbus, OH) March 2000 - June 2014


  • Managed the design and build of the company website and maintained an eCommerce site and SEO business promotion.
  • Updated website with new content, product descriptions and product photos edited with Photoshop.
  • Trained new employees in shipping and receiving operations including the use of USPS, UPS & stamps.com software.
  • Demonstrated new distributor products to customers and sales personnel.
  • Delivered and set up customer equipment and ensured good working order.

Previous Positions Include:

Panera Bread, Driver

Sporting Goods Associate, Meijer

DEREK PAGE - Page 2

Affiliations
  • Tri-Village Lions Club - Eye Glass Donation Program
  • Habitat For Humanity - Image Editing Services
Education
Associate of Applied Science in Interactive Media 2007 Columbus State Community College, Columbus, OH
  • Web Development and Graphic Design - Websites


Technical Skills

MS Word, MS Excel, MS Outlook, MS PowerPoint, Photoshop, CSS, HTML, eCommerce, JavaScript, QuickBooks, Website Design

Certifications
  • Certificate Of Competion (CompTia A  Plus)
This resume is created in 7 minutes.
Summary
Results-oriented Manager who thrives in fast-paced and competitive environments and desire to deliver a exceptional customer service and encourages staff toward advancement using an enthusiastic and supportive attitude.
Competencies
  • Inventory Control
  • Consistently complies with polices and procedures
  • Ability to handle/resolve problems
  • Hiring and Training.
  • Staff training/development
  • Financial detail oriented
  • Ability to learn quickly, make changes and adapt to opportunities as they arise
  • P&L management. 
Accomplishments
  • 100% Catering success rate for the year 2011. Executed 400+ catering orders for the entire year with '0" complaints.
  • Food safety Award(Injury free) for the years 2010,2011 and 2017 at Boston Market.
  • Achieved "100" in health inspections three times in a row in 2012 at Boston Market.
  • GEM score - 90%, OSAT -80% at Boston Market.
  • QSC scores- 93% at Boston Market.
  • Best Employee Award for the year 2006 at Central Court Hotel in India, a 4 star hotel with 200 employees. 
Experience
Restaurant General Manager Apr 2018 to Current
KBP Foods Duluth, GA
General Manager Sep 2017 to Apr 2018
Boston Market Duluth, GA
General Manager Sep 2007 to Aug 2015
Boston Market Sandy Springs, GA
  • Certified Training Store General Manager. Trained 24 shift managers,10 Asst. Managers and 4 General Managers.
  • Managing team of 25 team members, 5 delivery drivers and 6 managers.
  • Increased WPSA from 18k to 25k by focusing on GEM and catering sales.
  • Sets clear direction and expectations so every team members knows exactly what is expected of them and then remove all obstacles to ensure proper execution of company standards, specifications, and recipes by team.
  • Coach and develop each team member to grow to their full potential.
  • Executing catering orders, events and monitoring food preparations.
  • Reducing and controlling expenses by monitoring P&L statements every week.
  • Accountable for food cost, ordering and receiving, forecasting, quality control, scheduling, sales growth, handling complaints, recognitions, repairs and maintenance.
  • Developed and maintained exceptional customer service standards. 
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food to ensure quality.
    Assistant Store Manager Sep 2015 to Sep 2017
    Sprouts Farmers Market Cumming, GA
    • Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results. 
    •  Led teams in the planning, implementation and execution of merchandising and operating initiatives.
    • Collaborated with department heads to identify opportunities, develop timely solutions and create action plan.
    • Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
    • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
    • Placed special merchandise orders for customers.
    • Delegated work to employees based on shift requirements, individual strengths and unique training.
     
    Food and Beverages Executive Apr 2005 to May 2007
    The Cental court hotel Hyderabad, INDIA
    • Planning and Executing the Parties, Weddings, Luncheons, Corporate events, Conference meetings and other social events for 100-5000 people.
    • Increased hotel revenue and profits through Banquet sales.
    • Directed the operation and organization of kitchens and all food related activities, including the presentation and serving of food.
    • Accountable for food cost, catering events, weekly auditing. customer complaints and inventories.
    • Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
    • Supported all kitchen operations when chef was absent.
    • Holds self accountable for high personal standards of conduct.
    Restaurant Captain Apr 2000 to May 2005
    Dolphin Hotels Hyderabad, INDIA
    • Day to day operations of Restaurant and took appropriate action to ensure food quality and service standards were consistently met.
    • Worked closely with chef and cooks to determine menu plans for special events and occasions.
    • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
    • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
    • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
    • Ensured proper cleanliness was maintained in all areas of the bar and front of house. 
    Certifications
    1999 Osmania University Hyderabad, AP, INDIA
    • BACHELORS IN HOTEL MANAGEMENT AND CATERING TECHNOLOGY
    • SERVE SAFE CERTIFIED. EXP 2023
    This resume is created in 7 minutes.
    Summary

    Very diverse in the work field. I am able to write, video edit, color edit, object removal and etc. Experience with Adobe Premiere, After Effects, Photoshop, Da Vinci. High-performing leader and manager with over  6 years of experience delivering successful improvements for business operations, profitability and team development. Supervisory experience and overall knowledge of operations. The ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability. Results-oriented team builder seeking to leverage background into a General or District management role with a progressive organization. 

    Accomplishments
    • 3 years management experience
    • National Honor society
    • Carolyn Stone People of Quality award winner
    • Documentation
      Wrote and edited documents to keep staff informed on policies and procedures.
    Experience
    Floor Staff 12/2012 to 06/2015 Regal Entertainment Group Laurel, MS
    • Multi-time Employee of the month
    • Usher
    • Concessionist
    • Box office worker
    • Maintained friendly and professional customer interactions.

    Mastered all floor staff positions available. All training test completed. Shown leadership skills. Able to work efficiently in fast paced environments. Very reliable, responsible and consistent. Adapts well to everything and a fast learner. Trained fellow coworkers for these positions.

    Associate Manager 06/2015 to 02/2019 Regal Entertainment Group Laurel, MS
    • Featured in Regal Life
    • Mastered Vista 
    • Mastered TMS
    • Mastered Cash desk
    • Mastered Back office
    • Mastered Show building
    • Mastered Inventory and WCI or MCI

    Trained and hired employees for the company. Handled various interviews and shown team building skills and improving morale. Complete cash handling skills and very familiar with DCDC operating system. Created advertisements, built movies, created showtimes, counted inventory (non salable and salable), ordered stock and excellent payroll management.

    News Content Specialist 11/2018 to 03/2019 WDAM Moselle, MS
    • Technology -Photo editing/Photoshop/Video Editing/Premiere/After Effects/Da Vinci.
      Audio editing, InDesign, Blogging, Podcasting and Social Media.
    • Operated cameras for live newscast
    • Operated audio for live newscast
    • Operated Chyron for live newscast

    Worked for my local news station and mastered every specialist position. Led by example and trained fellow coworkers in a short span of working there. Very adaptive to the live fast paced environment. Able to edit any green screen work. Created and brainstormed creative ideas and suggestions.

    Deputy General Manager 02/2019 to Current Regal Entertainment Group Laurel, MS
    • Introduced to P&L
    • Trained on Invoices
    • Mentored new employees on floor staff and management and delivered constructive feedback to increase understanding of their job duties.
    • Delegate task to employees to get trained hands on
    • Handling Self TCA Audits
    • Implementing new procedures and policies according to the ROM
    • Supervised Floor staff and management (Assistant manager, concessionist, Usher and Box office worker)

    Supervised employees and made decisions on great discretion. Controlled inventory and worked well under the General Manager and paid close attention to their duties of operation. Very diverse is all phases of the theater. Communicates with the staff well and very understanding.

    Education and Training
    Media Production 2018 The University of Southern Mississippi Hattiesburg, MS, United States
    Skills

    Leadership, Management, Adaptability, Consistency, Patience, TMS, Back Office, Cash Desk, Photoshop, InDesign, Knowledge of Broadcasting, Spanish, Mathematics, Blogging, Premiere, After Effects, Da Vinci