General Manager resume examples

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Skillful General Manager resume

Jennifer Slay, CNA, HHA
Overview

Results-driven Staffing Specialist bringing track record of highly-effective staffing strategies. Demonstrated ability to multitask and manage high-volume candidate pool, client requests and in-progress employee hiring processes.

Summary of Qualifications
  • Certified Nursing Assistant
  • BLS CPR Certified
  • Home Health Aide Certified
  • Client relations
  • Professional demeanor
  • Computer skills
  • Hospital coordination
  • Innovative
  • Organized
  • HIPAA compliance
  • Diabetes and Stroke Patient Care
  • Staffing skills
  • Management skills
  • Critical thinking skills
  • Active listening
  • Personnel engagement
  • Personnel records maintenance
  • Affirmative action
Work Experience
Staffing/Project Specialist, 06/2019 to Current Mercy Medical Center Mt. Shasta Mount Shasta, CA
  • Assisted in new hire process by calling and scheduling appointments with candidates.
  • Interpreted, explain and enforced human resources policies to keep staff in compliance
  • Prepared and maintained accurate employment records
  • Meets with Director of Nursing to ascertain current and long-term staffing needs
  • Organized personal and professional calendars.
  • Produced and distributed team newsletters, email updates and other forms of communication
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork
  • Oversees staffing and related operations.
Certified Nursing Assistant/Health Aide, 08/2018 to 06/2019 Mercy Medical Center Mt. Shasta Hospice Mount Shasta, CA
  • Emotionally supported grieving families by offering a listening ear, compassion as well as kindness
  • Provides assistance, which included bathing, grooming and dressing to terminally ill patients.
    Maintains patient hygiene by giving bedpans, urinals, baths and shaves
  • Monitors clients' progress to report necessary changes
  • Works to improve patient outlook and daily living through compassionate care.
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Certified Nursing Assistant, 12/2018 to 06/2019 Mercy Medical Center Mt. Shasta Mount Shasta, CA
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Conducted routine checks on standard patient vitals, including blood pressure, oxygen level and heart rate
  • Worked with physicians and nursing team members to support patient needs, including collecting specimens, monitoring vitals and maximizing patient comfort
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patients' status
  • Prevented infection and cross-contamination by following industry best practices for cleaning and sanitizing rooms and equipment
Home Health Aide, 03/2018 to 06/2019 Mercy Medical Center Mt. Shasta Home Care Mount Shasta, CA
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping
  • Provided mental and emotional support to keep clients happy and healthy.
    Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
General Manager, 11/2014 to 12/2017 Fastenal Company Yreka, Ca
  • Maximized company revenue
  • Managed the day-to-day tactical and long-term strategic activities within the business
  • Reduced and controlled expenses by improving resource allocation.
    Recruited and hired new employees
  • Managed team professionals
  • Initiated program that standardized employee training and led to increase in customer satisfaction
  • Staffing team members
Education
CNA/HHA: Nursing, 2018 College of the Siskiyous Yreka, CA, United States
  • Clinical ExperienceRead and recorded temperature, pulse and respiration.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake
  • Cleaned and organized patients' living quarters.
  • Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
High School Diploma: 2005 Mattole Valley Charter School Yreka, CA, United States
References
Healthcare 
 
Elizabeth Pulatie
(360) 490-770
 
Kristine Neel
Hospice Manager
(530) 859-3308
 
Michele Shelton
RN
(530) 598-8407
 
Character References
 
Tia Leutwyler
(971) 205-9115
 
Nikki Hopkins
(530) 598-1310
 
Alicia Dickerson
(406) 396-7419
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Job-winning General Manager resume

Tom Maston
Professional Summary

Forward-thinking professional offering more than 13 years of experience working in the field of Fiber Optic/ Broadband outside plant. Expert in Fiber to the home and FTTX projects from design phase thru deployment and finish . Known for reliability, attention to detail and an efficient approach to business.

Skills
  • Strong interpersonal skills
  • Project scheduling
  • Subcontractor management
  • Excellent customer relations
  • Efficient multi-tasker
  • Organized

  • Dependable
  • Results-oriented
  • Detail-oriented
  • Excellent communication skills
  • Autodesk AutoCAD software
Work History
General Manager, 06/2016 to Current
Franklin's Heat & AirBlanchard, OK
  • Estimated job materials and labor costs
  • Established operational objectives, work plans and delegated assignments to staff
  • Obtained building and specialty permits from local jurisdictional agencies
  • Ordered supplies and materials from several different vendors.
OSP Field Engineer , 09/2007 to 06/2016
Pioneer TelephoneBlanchard, Oklahoma
  • Independently prepared and modified drawings, specs, calculations and graphs
  • Documented design using CAD drawings and schematics
  • Prepared and reviewed engineering specifications, scopes of work, proposed-build sheets, as-built sheets and other documents
  • Assessed and optimized design plans for the construction for outside plant facilities
  • Monitored installation (in-house crews and subcontracted crews) of materials and equipment for compliance with drawings and specifications
  • Oversaw entire project from design to finish on Pioneers first FTTP project in the Newcastle/Blanchard exchange
  • Met with state and local agencies for permits on highway ROW projects
  • Acquired easements and ROW agreements from landowners
  • Research and access county land records for easements and ROW to be acquired
Fiber Optic Splice Technician, 09/2005 to 09/2007
Pioneer Telephone Cooperative Inc.Blanchard, OK
  • Identified and solved fiber optic cable problems with the use of an OTDR.
  • Spliced fiber optic cable via arc fusion and mechanical methods.
  • Performed cut-overs in a given time window
  • Prepared fiber optic cable to be spliced
Cable Splicer, 09/2004 to 09/2005
Pioneer Telephone Cooperative Inc.Blanchard, OK
  • Spliced underground and overhead copper cable
  • Performed troubleshooting and diagnosis on cable pairs
  • Repaired damages to outside plant such as cabinets,pedestals and cable
  • Constructed sites for CSA buildings
Construction Worker, 05/2003 to 09/2004
Pioneer Telephone Cooperative Inc.Blanchard, OK
  • Dug trenches, backfilled holes and cleared right-of-way to prepare for new telephone cable and interduct installation.
  • Operated heavy equipment such as backhoes, trenchers, vibratory plows, forklifts and mini excavators.
  • Installed telephone/fiber optic cable and interduct below ground and overhead.
Service Technician/ Installer, 10/1996 to 05/2003
Franklin's Heat & AirBlanchard, OK
  • Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems
  • Repaired and replaced motors, bearings and belts
  • Closed out all work orders after verifying completion and reporting any discrepancies
  • Installed new heat and air systems in new and existing residences and commercial buildings 
  • Performed plumbing service work and new installation
  • Performed electrical work
Education
1 year of study: 1999
University of Science and Arts of Oklahoma - Chickasha, OK
High School Diploma: 1998
Dibble High School - Dibble, OK
Certifications

Mechanical (HVAC) Journeyman

Plumbing Journeyman

Electrical (Unlimited) apprentice

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Experienced General Manager resume

Marcos Melendez
Summary

SENIOR UC Engineer, Sales Engineer and Systems Architect with 20 + years of experience in direct and indirect information communication technology (ICT) channels. *Ability to create long-term partnerships with vendors and customers. *Creative sales approach, problem solver with entrepreneurial experience and point of view. *Extensive experience selling, Installing and supporting CRM applications ( Salesforce) , Contact Center premise and Cloud applications , Unified communications ( SIP/VOIP ) premise and cloud applications, Telepresence applications, Security and Networking experience. Experience with Software Demos and end user training .

Accomplishments
  • Entrepreneur started and sold three different IT businesses with over 10 million in annual revenue
  • One of the top 10 wireless resellers in the nation in less than two years of business
  • Awarded in top 20 fastest growing businesses in Washington and made the top 10 list of minority businesses in Washington
  • Creative approach in Sales and marketing
  • Fully Certified ShoreTel/Mitel Engineer and Systems Architect
  • Shoretel/Mitel Sales engineer with over 15 million in sales
  • Numerous successful CRM , Contact Center, voice and Telepresence system replacements as project manger and lead implementation engineer
  • UC practice manager and Tier 3 engineer
  • Managed numerous carrier voice conversions from TDM to SIP
  • Expert in SIP integration with voice and 3rd party applications
Skills

    

  • Network assessment management
  • Strong collaborative and analytical skills
  • Project management - CRM, Voice and Contact center
  • Security and Networking experience 
  • Excellent problem solving skills
  • VM ware server 
  • Mobile app's development and deployment 
  • WiFi deployments
  • Layer 2 and 3 Switches experience 
  • SIP protocols and SBC programmer
  • Mitel/ShoreTel Tier 3 Engineer
Experience
Consultant | 10/2017 to Current Marathon Voice Data Solutions - Mountain View , CA

Managing clients needs by providing application and network solutions to continue to improve the Customer Experience.

Creating out of the box Marketing solutions with social media tools.

Engineering and programming SIP installations using SBC gateways.

Solutions Architect and lead engineer for Wireless systems, point to point wireless connections, desktop services, MS server Hyper V and VMware . Managing layer 2 and 3 switches. TDM to SIP conversions, carrier solutions for voice and data, Supporting Mitel/ShoreTel on premise systems.

Unified Communications Manager | 05/2011 to 08/2017 Network Computing Architects Inc. (NCA) - Bellevue, WA

Managed UC department sales support, installations and ongoing customer support services .

Maintained certifications for ShoreTel: Sales, Installer, Contact Center, Mobility and Advanced VoIP Engineer. Earned 100% customer satisfaction scores on all VoIP installations. Application integration including Salesforce and Microsoft Voice products . Create and expand marketing programs for voice services leveraging lunch and learns, blogs and trade shows, email campaigns. Switched customers from enterprise support to partner support increasing on going yearly margins.

Hire and manage technicians.

Technology Services Developer | 01/2010 to 06/2011 VECA Electric and Technologies Inc - Seattle, Washington

Launched ShoreTel VoIP sales, installation and support departments with over 500,000 dollars in sales the first year.

Earned certifications for ShoreTel: Sales, Installer and Advanced VoIP Engineer.

Added Voice and Data services to VECA's portfolio.

Earned 100% customer satisfaction scores on all VoIP installations.

Create and expand marketing programs for technologies services including trade shows, email campaigns, Microsoft CRM customer records system.

Assist project managers in building relationships with data center owners and operators.

Hire and manage Technicians and Sales people.

Develop time saving installation methodologies for VoIP services, in conjunction with VECA's agile construction practices.

Network Services Manager | 12/2008 to 01/2010 United Communications Services Inc - Bellevue, Washington

Created and updated marketing sales material for voice and data service.

Established agent contracts with various Telecom providers.

Identified and managed direct and indirect sales channels for Telecom services and equipment.

Familiar with vendor product suites for AT&T, Integra, Paetec, Qwest, Verizon, Covad, New Edge and various other voice and data vendors.

Turned around company from non-producer to top ten sales agent.

General Manager | 06/2005 to 11/2008 WTI, LLC-CLEC - Bothell, Washington

Managed direct sales group and customer service departments with over 30 direct reports.

Product offering included Broadband, hosted PBX, SIP trunk replacement, and TDM services using WTI's class 4/5 VoIP Switch.

Created marketing programs and established relationships for indirect channels partners.

Worked with multiple vendors to negotiate contracts, rates, and regulatory/legal issues for new and existing products.

Million dollar producer for Telecom services.

President | 01/2003 to 05/2004 Mwireless Inc - Seattle, Washington

Created and implemented a national marketing program.

Negotiated contracts, developed direct and indirect sales channels.

Managed all aspects of outbound and inbound sales call center.

Sold over 24,000 units in 18 months; one of WorldCom's wireless top agents.

Ended all operations prior to WorldCom's bankruptcy.

General Manager | 02/1994 to 10/1997 Cyberspace Inc ISP - Seattle, Washington

Developed and maintained the network for one of the earliest ISP's.

Managed technicians and customer service.

Created and executed sales and marketing plan, increasing revenue over 500%.

President | 04/1991 to 06/2005 Marathon Communications Inc CLEC/IXC and Cellular Reseller - Seattle, Washington

Responsible for overseeing the company's operations in three states.

Accountable for sales, customer service, network operations, central office and technical support.

Developed and implemented an operating plan that included all aspects of marketing, financial and billing systems, customer sales and support, carrier interconnect agreements, vendor agreements, regulatory matters and product development.

Created and managed direct and indirect sales channels which included telemarketing companies, telecom consultants, marketing companies and charitable organizations.

Directed operations, sales, accounting, and customer service with over 50 direct reports.

Managed networks that provided product offerings which included ISP, content delivery, Broadband, Hosted PBX, SIP trunk replacement, and traditional voice services.

Oversaw the Deployment of IP and voice network from building out the collocation space to hiring the necessary personal to manage equipment while keep in the frame work of the allocated budget.

Responsible for CLEC certification in 3 states and negotiated interconnection agreements with Qwest and Verizon.

Built a IXC and CLEC business from the ground up using minimal start up capital and resources.

The company's revenue went from 0 to over 7 million annually.


Education and Training
San Diego State University - | B.A Economics
References
References available upon request
Activities and Honors
Top ShoreTel Dealer 
5 annual awards of 100% customer satisfaction 
Languages
Bilingual (English, Spanish) and available for travel
Skills

Accounting, agile, billing systems, broadband, budgets, call center, contracts, negotiating contracts, Cloud services, CRM, customer satisfaction service and support, direct sales, engineering, finance, hiring, ISP, IP, legal, marketing, networking, networks, PBX, product development, production, sales support, technical support, Telecom, telemarketing, trade shows, VoIP.

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