• Received and processed cash and credit payments for in-store purchases.
• Built customer confidence by actively listening to concerns and giving appropriate feedback.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Recommended merchandise to customers based on needs and preferences.
• Verified that all merchandising standards were maintained on a daily basis.
• Shared product knowledge with customers while making personal recommendations.
• Offered direction and gave constructive feedback to motivate team members.
• Maintained friendly and professional customer interactions.
• Held each team member accountable for achieving brand and performance goals.
• Processed shipments and maintained organized stock shelves.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Maintained visually appealing and effective displays for the entire store.

Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.