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Professional Summary

Trustworthy professional with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Dedicated to motivating higher sales through incentives and positive reinforcement.

Skills
  • Team leadership
  • Proficient in Microsoft Office
  • Time Management
  • Excellent written and verbal communication skills
  • Dependable and reliable
  • Marketing strategy
Work History
Pest Control Service Technician, 08/2019 to Current
TerminixRedding, CA
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Applied basic mathematical skills to properly calculate fumigant needs for specific building size and exterior footprint.
  • Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
  • Inspected commercial and residential buildings and structures for pest issues.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Earned strong positive feedback from customers demonstrated through positive social media reviews.
Retail Store Manager, 03/2017 to 08/2019
Amtel LLC.Dallas, TX
  • 2017 & 2018 Annual Winner Circle recipient.
  • Worked with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Assistant Store Manager, 08/2016 to 03/2017
Amtel LLC.Southlake, TX
  • Assist the RSM with scheduling, coverage, and resource planning to ensure the store has the right number of employees in the right roles at the right times.
  • Taken the lead in developing, training and managing assigned team, with RSM maintaining ultimate decision making responsibilities for evaluations, discipline and staffing (hiring/firing/promoting).
  • Train and developed new associates on POS system and key sales tactics.
Solutions Specialist, 01/2015 to 05/2016
Verizon WirelessChicago, IL


  • Effectively networked throughout the city bringing in new clientele.
  • Consistently exceeded monthly sales goals-quotas.
  • Generated repeat business through exceptional customer service.
  • Closed multiple SMB accounts. 
Assistant Store Manager, 07/2013 to 08/2014
T-Mobile USAFort Worth, TX


  • Recruited, interviewed, hired, and trained qualified sales associates based on the day-to-day needs of the business.
  • Ensured the integrity of inventory and cash in the store environment at all times.Implemented new store programs and be proactive in creating new sales initiatives.
  • Lead team members to ensure store meets quota on a monthly basis.
Senior Retail Sales Leader, 10/2006 to 07/2013
T-Mobile USAFort Worth, TX
  • Continuously achieved revenue figures above sales goals\ by 20% or more.
  • Awarded numerous sales awards including: Winners Circle 2008, Quarterly Winners Circle for 2006, and 2009.
Education
High School Diploma: 2002
Crowley High School - Crowley, TX
Certifications

Completed entire Career Development Program (CDP) with T-Mobile corporate.

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Summary


Reliable and accountable Manager demonstrating a high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout the sales experience. Possessing an exceptional work ethic and the desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Passionate about helping customers and creating a satisfying experience. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. 

Experience
12/2018 - 05/2019 Sales Associate Graham Furniture Warehouse | Charlotte, NC
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Provided every customer with professional and polite support for sales and service needs.
  • Answered questions and resolved issues by explaining current promotions and store policies.
  • Supported managers with organizing the store.
11/2018 - 02/2019 Retail Sales Representative Paradise Lagardere | Charlotte, NC
  • Greeted and assisted customers in locating items and completing purchases.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Marked items with identifying codes and accurate pricing.
  • Saved costs by negotiating product prices and equalizing freight rates.
  • Performed frequent customer visits to maintain positive and productive relationships.
01/2018 - 07/2018 Assistant Store Manager Sbarro | Charlotte, NC
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Served orders to customers at windows, counters and tables.
  • Resolved guest complaints promptly and professionally.
  • Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Processed credit and debit card payments and returned the proper change for cash purchases.
  • Handled all scheduling for store shifts to ensure proper staffing at all times.
01/2018 - 04/2018 Cashier Customer Service Walmart Supercenter | Charlotte, NC
  • Processed merchandise returns and exchanges.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Processed all sales transactions accurately and in a timely fashion.
  • Assisted customers with store and product complaints.
  • Composed and routed correspondence in a timely and accurate manner.
  • Provided telephone reception for important and time-sensitive calls. 
  • Managed quality communication, customer support and product representation for each client.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Cross-trained and provided back-up for other customer service representatives when needed.
03/2017 - 02/2018 Assistant Manager Burger King | Charlotte, NC
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Informed customers of final bill tab and processed form of payment.
  • Processed credit card payments and ensured customers signed counter slips.
  • Managed customer service by training staff, overseeing operations and resolving issues in a timely manner.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Served shoppers in a prompt, courteous and friendly manner.
  • Greeted guests in a pleasant and courteous manner.
  • Made sandwiches, including specialty items and custom orders.
05/2016 - 10/2016 Cashier/Ticket Agent Cinemark | Charlotte, NC
  • Processed an average of 100 transactions each day in a timely manner.
  • Placed special merchandise orders for customers.
  • Maintained friendly and professional customer interactions.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Processed all sales transactions accurately and in a timely fashion.
  • Offered exceptional customer service to differentiate and promote the company brand.
05/2015 - 05/2016 Ticket Agent AMC Theaters | Pineville, NC
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Educated customers on product and service offerings.
  • Kept current on market and product trends to effectively answer customer questions.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
09/2014 - 03/2015 Crew McDonalds | Charlotte, NC
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Processed credit card payments and ensured customers signed counter slips.
  • Stocked displays with new and transferred merchandise.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Made sandwiches, including specialty items and custom orders.
  • Greeted guests in a pleasant and courteous manner.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Answered questions about menu selections and made recommendations when requested.
Highlights
  • Reliable team worker
  • Cash handling
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Math and language skills
  • Delivers exceptional customer service
  • Engaging personality
  • Excellent multi-tasker
Education
2017 High School Diploma: Business Finance Performance E-Learning Academy | | Charlotte, NC, USA
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Customer Service/Marketing Specialist
Summary
Dedicated, highly motivated customer service representative with over 7 years of experience. Passionate about building productive and professional relationships with clients, customers/members, partners and team members. New member acquisition expert who emphasizes a mix of online and interactive marketing strategies. Passionate about helping and satisfying customers/members and creating an exceptional experience while maintaining all company rules and procedures.
Highlights
  • Leadership skills
  • Adaptive team player
  • Customer service expert 
  • Sales driven
  • Adobe Creative Cloud
  • Microsoft Office
  • Web editing
  • Account implantation
Experience
Marketing Associate, 04/2017 to 05/2018 Diversified Members Credit Union Detroit, MI
  • Coordinated, developed, executed, and analyzed marketing campaigns and promotions
  • Outbound calls to expand opportunities for products and services.
  • Researched industries trends for product developments
  • Managed website, online banking, direct mail, newsletters, email campaigns and social media
  • Site-visits to expand membership
  • Internal and external product training
  • Ordered company apparel and promotional items
Account Service Representative, 09/2015 to 10/2017 Diversified Members Credit Union Detroit, MI
  • Informed members of new promotions and products
  • Created inventive ways to assist members conveniently and efficiently
  • Front-line duties: teller, opened new accounts, closed accounts, cross sell, followed BSA compliances, completed all application documentation
Store Manager, 05/2012 to 08/2015 Bakers Footwear Dearborn, MI
  • Managerial duties: Assisted customers, managed employees, maintained store housekeeping, completed floor plans, met store sales goals, trained all incoming employees, and controlled loss prevention
  • Met sales goals WTD, MTD and YTD
  • Increased conversion rate by 23%
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objective

To obtain a full-time position within a new industry or a distribution setting, where I can contribute my talents and qualifications and gain new experience.

Skills

Cashier / POS

Merchandising and Stocking

Materials Handling

Loss Prevention

UPS / FedEx / DHL Shipping

Forklift Operator

ESD, ISO and AS9120

Electronic component distribution

Employment History
Store Manager Emilio's Beverage Warehouse Inc. - Bellflower. CA 12/2013 - 09/2017


  • Hold responsibility for all opening and closing duties as a manager and key holder
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash registers and safes
  • Purchasing and pricing of merchandise and inventory
  • Loss prevention / cameras
  • Supervise floor staff and cashiers
  • Resolved all customer complaints in a professional manner
  • Excellent attendance record for 36+ months
Shipping/Receiving Supervisor Finding King - Mesa, AZ 10/2017 - 07/2019


  • Responsible for opening and closing facility
  • Oversee daily/general shipping and receiving activities
  • Monitor and lead daily staff up to 8 employees
  • Organized work flow processes
  • Warehouse organization and cleanliness
  • Package routing with Pitney Bowes "Send Suite Live"
  • Microsoft Dynamics NAV
  • USPS/FedEx/UPS/DHL
  • Forklift and maintenance program
  • Customer support
  • Inventory control
Operations Manager 4 Star Electronics, Inc. - San Clemente, CA 05/2009 - 11/2013


  • Responsible for warehouse operations, inventory control, shipping and receiving
  • AS9120 & ISO
  • ESD manager for company certification to ESD S20.20-2007
  • Responsible for Calibration Program (NIST Standards)
  • Responsible for Forklift Program. Trained & certified all employees
  • Responsible for property, building and employee safety
  • 2011 Employee of the Year
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Skills
  • Dependable and punctual
  • Reliable team worker
  • Neat, clean and professional appearance
  • Excellent multi-tasker
  • Commercial deep fryer and slicer operation
  • Delivers exceptional customer service
Experience
Cook/Dishwasher 05/2018 to 04/2020 Shiloh American Legion Post #791 York, PA
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Sprayed all racked items with hot water to loosen and remove food residue
  • Unboxed, stored and organized incoming kitchen supplies with every delivery
  • Built customer loyalty by providing sparkling clean dishes and helping [Cooks and Waitresses] with special events.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to server guests, even during busiest hours.
  • Developed great team spirit with other personnel by pitching in and helping with task completion
Cook/Team Member 06/2017 to 10/2017 Chick-Fil-A Fort Worth, TX
  • Operated all kitchen equipment safely to avoid injuries
  • Maintained consistent quality and high accuracy when preparing identical dishes every day
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
Grocery Associate 02/2015 to 03/2016 Giant Food Stores York, PA
  • Keep shelves stocked
  • Organized shipments and backroom stock
  • Set up displays for products on sale
Dishwasher 03/2013 to 01/2015 Smokey Bones York, PA
  • Cleaning dishes, silverware, glasses, plus the pots, pans and other cooking utensils used in preparing food
  • Preparing meats for smoking and side dishes
Dietary Aide 09/2011 to 02/2013 Memorial Hospital York, PA
  • Cleaning dishes, silverware, glasses, plus the pots, pans and other cooking utensils used in preparing food
  • Delivering food to patients
  • Maintaining a clean working environment
Team Member 03/2010 to 02/2011 Kentucky Fried Chicken/Long John Silvers York, PA
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Served fresh, hot food with a smile in a timely manner.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
Education and Training
High School Diploma: General Education 2011 West York Area High School York, PA, United States 3.4 GPA
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Professional Summary
Skills
  • Customer relations
  • Microsoft Office proficiency
  • Professional phone etiquette
  • Strong interpersonal skills
  • Accurate and detailed
  • Resourceful
  • Meticulous attention to detail
  • Database management
  • Articulate and well-spoken
  • Time management
  • Strong problem solver
  • Results-oriented
Work History
Volunteer Case Worker 02/2017 to Current
Refugee and Immigration Legal Service - RAILS West End
At RAILS I worked closely with a Migration Agent to assist in providing legal help to people who have cases before the Department of Immigration, Migration Review Tribunal, Refugee Review Tribunal. 
Corporate Catering Assistant 10/2016 to Current
MC Caterers West End
In this position I coordinate, schedule, and carry out deliveries daily to the Brisbane CBD and surrounding areas. I am responsible for the management of the board room's set up, organisation and management of supplies. 
Store Manager 10/2014 to 10/2016
Honey Birdette Mt Gravatt & Loganholme
As the store manager in this high end retail store I was responsible for all operations, up to four team members, daily KPIs and daily sales budgets. A typical week in this position would include; writing order supply requests to replenish merchandise & office supplies, fulfilling customer shipping needs through Startrack & Toll, directing team members engaged in sales and adhering to strict personal budgets and personal appearance standards. Every day I would deliver exceptional customer service and far exceed what was expected of me in this position. 
Education
Bachelor of Laws Griffith University - Nathan
High School Kimberley College - Carbrook, Queensland